Professional service from start to finish. You’ll think again about trialling an online agent after using KFH Kennington. They negotiated brilliantly on my sale and purchase and made the experience as smooth as possible. Highly recommended
I honestly don't know where all these top reviews came from, so I'll share my story between me and KFH. They promised great and looked professional when showing me the flat (some wrong information provided during the progress, although I believe they're not intended to), but I faced very different situation after signing the contract with them. I couldn't get any useful information about council tax or utility bills after sending several emails for inquiring, I couldn't get the broken shower fixed after several emails with no reply, I couldn't get any solution when reporting severe formaldehyde odor in the bedroom beside "that's serious are you sure?", not to mention other inquiries that were ignored. Maybe the property manager is either too busy or thinks me as a tenant not worth paying attention to(they even got my name wrong on the contract and I needed to remind them several times to correct it). All these happened within the first 10 days after I moved into the flat, how can I be satisfied or being optimistic here?
Not very responsive, not recommended based on my personal experience.
I have just bought a flat through Winkworth, and had been dealing with Theo. The experience was smooth from the outset, and Theo was always on hand to help with any question or query (no matter how trivial). Winkworth really stood out against all of the other estate agents that I had used, and at no point during the process did I feel forced or hurried. I would highly recommend Theo, and wish him all the best in the future.
Very helpful and communicative throughout the whole (painfully long) process.
Excellent estate agents. Rented through Williams Lynch for 3 years. Catherine Close is always quick to respond, very helpful if maintenance issues arise and when dealing with the end of the tenancy. Highly recommend.
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
I have just bought a flat with LT, and Surasak and Kirsty were helpful and communicative throughout. We hit most problems we could have done, and they were very responsive and did all they could to get the process complete, and handle negotiations with the vendor too. Thanks, both!
I rented a property threw this agency few years ago. Letting agents were helpful n polite. Especially Jibby. Unfortunately when I had to deal with their head office I was very disappointed. I have never seen that kind of attitude in customer service. They never have any time to answer my call, give me a wright information... Many times I have been told that responsible person will call me back, but during all contract he never did, I guess they are saving money for telephone bill.. Just useless ppl. Wouldn't pick this agency again, just because head office.