E Clark
I sold my house using Grace Estate Agents. They were very professional from the start. I had Darren pop over to evaluate the property and take photos. They were able to give me regular updates on viewings and offers put forward.
Once the offer was accepted, Karen was able to give me regular updates on how things were progressing. Karen contacted our sellers estate agent and was in contact with all solicitors involved, she kept on top of our case.
Also thank you to Sophia who kept us in the loop when Karen was not available.
I would highly recommend Grace Estate Agent... Read more
Seller
21st Dec 2024 (7 weeks ago)
C Cracknell
Karen was very helpful in my recent purchase. She ensured I was kept up to date with progress at all times.... Read more
Buyer
3rd Dec 2024 (10 weeks ago)
J Morling
Karen, Sophia, Darren and Tara were so helpful and friendly with the sale of my property, would highly recommend them and wouldn’t hesitate to use them in the future.... Read more
Seller
26th Nov 2024 (11 weeks ago)
M Grayling
From start to finish the service and help given by Grace Estate Agents has been excellent. Friendly, helpful, understanding all done with the best customer care. So satisfied with everything they have done. Thankyou very much for making the whole process easy.... Read more
22nd Nov 2024 (11 weeks ago)
R Watson
Karen Ward was so supportive to me as a first time buyer, she provided advice and guidance throughout the process, she was super efficient, replying to all emails, there was never any issue getting a hold of her on the phone. She bent over backwards to ensure that the process was as seamless as it could be (considering the issues we faced). I could not recommend her enough, if you are a buyer and Grace are the estate agents, you will be in great hands. Also her colleague Sophia was a dream, again, super supportive, friendly and professional. Understood what we were going through and did everything in her power to accommodate us which I am truly thankful for. Honestly, thank you both!... Read more
Buyer
9th Nov 2024 (13 weeks ago)
T Grimsey
Our dealings with this agent were primarily through Karen Ward when purchasing our first home.
Karen is excellent at building rapport with customers. It is apparent that she has a clear passion for helping others.
Based on this and our seamless communication with the agency throughout the entire process, we highly recommend their services.
What I have been told can be an extremely stressful process turned out to be relatively enjoyable.... Read more
Buyer
2nd Oct 2024 (18 weeks ago)
A Cox
I recently completed a sale with Grace Estate Agents and I have nothing but gratitude for their services. From the initial valuation and showings by Darren Chapman through to the management of the sale by Karen Ward, I felt the sale was in the right hands.
Everyone who I had communications with at Grace's was professional and courteous, but more importantly from my end, it made the process stress free.
I would like to thank Karen and her team for their tireless work and for anyone considering an estate agents, I would highly recommend Grace Estate Agents!... Read more
Seller
13th Sep 2024 (21 weeks ago)
P Ackers
What can I say? Where to begin? Buying a house is not easy, nor a particularly pleasant experience (in my opinion) and we certainly needed a lot of support, guidance and hand-holding through the entire process. Grace Estate Agents, in particular Karen Ward, went above and beyond for us. Words cannot express how much we appreciate and indeed love Karen for all she did to help and support us as much as she did. Karen was quite simply our rock and the most pro-active, linchpin out of everybody involved. She was sympathetically patient with us, yet was firm with other parties in the chain making sure we got the answers and resolutions needed. Sophia was also awesome, especially on completion day. Out of all the people involved, our own estate agents (for sale), solicitors, finance et al, Grace Estate Agents, especially Karen stand out, easily as the best, therefore I have no hesitation in recommending them at all.... Read more
Buyer
11th Sep 2024 (21 weeks ago)
M Cook
Grace Estate Agents were very helpful from start to finish of the sale of our property. They kept us up to date with the process. We would definitely use them again in the future. Thank you all.... Read more
Seller
4th Sep 2024 (22 weeks ago)
A Okoya
Excellent customer service received throughout my purchase
Thanks to the lovely Team... Read more
Buyer
24th Aug 2024 (24 weeks ago)
S LUNGLEY
Great service, our house sold ! What more could you ask for !! Many thank to Karen & all the team for looking after us... Read more
Seller
6th Aug 2024 (6 mo. ago)
M Staggs
Fantastic service from start to finish from Grace Estate Agents. My initial dealings were with Darren Chapman (Senior Valuer) who was very down to earth and relatable. Despite getting valuations from two other firms, Darren was the reason I chose to use Grace Estate Agents as we quickly built up such a great rapport and I felt he was someone I could trust. Within only a few days of the property going on the market we had lots of viewings and several offers made on the property, finally getting an offer that we were very happy with after about three weeks. Karen Ward was our main contact at Grace from this point on and she has also been excellent, answering and returning calls promptly, proactively keeping me updated throughout the sales journey and a pleasure to deal with. In summary, I would highly recommend Grace Estate Agents and I will definitely be using them again when I next sell a property.... Read more
Seller
2nd Aug 2024 (6 mo. ago)
J Kettle
Helpful advice and support throughout my sale. Very professional service which was much appreciated. Highly recommend.... Read more
Seller
18th Jun 2024 (7 mo. ago)
J Garland
Thankfully sale went through Karen was excellent throughout. Would say Grace and Co are rather good agent . Thanks .... Read more
Seller
14th Jun 2024 (7 mo. ago)
L Baalham
Grace estate agents has been lovely, kind and their communication has been incredible. I will definitely use them in the future. Many thanks to Karen for helping and supporting me through getting my first home... Read more
Buyer
14th Jun 2024 (7 mo. ago)
Personable, easily contactable. Professional... Read more
Seller
13th Jun 2024 (7 mo. ago)
J Sherred
Grace estate agents were fantastic from the start. Karen helped me so much throughout the whole process and I am forever grateful. Highly recommend to anyone buying or selling... Read more
19th Apr 2024 (9 mo. ago)
R Buckey
After a nitemare move with 2 sales collapsing they kept pushing and and the 3rd sale was a success. Can not fault them would use again ???? %... Read more
Seller
17th Apr 2024 (9 mo. ago)
Shocking service. Failed to tell me my buyer's funds were subject to probate or that there was a related sale. This meant I couldn't make an informed choice. They belittled me for not using their preferred conveyancers. They made the whole process more stressful than it needed to be. Avoid.... Read more
Seller
8th Apr 2024 (9 mo. ago)
C Devlin
Very disappointing service. From sending incorrect details about viewers, belittling me for not choosing one of their preferred conveyancers, but most importantly failing to check the chain of the person who offered on my property, Grace told me he was a cash buyer but did not find out that his funds were subject to to probate or that there was a related sale until almost at exchange. When challenged, they merely said that they can only act on information they are given! They are clearly asking the wrong questions. I then made a complaint and their policy was not followed, no later, no answers or outcome. Avoid if possible shocking service.... Read more
Seller
8th Apr 2024 (9 mo. ago)
S henton
Was great to do business with Grace, everything went through so quick and Karen didn’t stop chasing things for me to push things forward, so happy with our new home, thanks again would recommend ????????... Read more
H love
I used Grace Estate Agents recently to purchase my new home and at the time had a property For Sale in Felixstowe with a different agent. We were able a few weeks ago to change agents and that proved to be the best decision ever. Not only has the sale gone through quickly and smoothly but they also achieved a higher sale price than we had expected. I can not thank them enough for their professional and friendly service and will not hesitate to use them again if I need to in the future. Definitely a five star ???? service from a fantastic company.... Read more
Seller
5th Apr 2024 (10 mo. ago)
P W
Karen was absolutely brilliant at managing the purchase of a property that I recently completed on. She was usually always available when I called, quick to reply on emails and extremely helpful in chasing up the relevant parties. I very much appreciated her patience too when it came to my never ending questions about the process - thank you Karen!... Read more
Buyer
28th Feb 2024 (11 mo. ago)
L Tooke
The sales team at Grace worked tirelessly to achieve the sale of our property. On the ball at all times to ensure excellent interagency communication, up and down the chain. We would highly recommend them.
At the same time the lettings team also signed up a great tenant for one of our rental properties. We also benefited from using their maintenance man for decorating throughout for us to ensure a quick turnaround.
We highly recommend a great agency.... Read more
Seller
24th Feb 2024 (11 mo. ago)
Grace Estate Agents, extremely knowledgeable and professional service. Came up with the right price and had an offer within two days of going on market.... Read more
Seller
19th Feb 2024 (11 mo. ago)
P Wife
Very professional in dealing with the purchasing process with an added friendly and reassuring side. Would recommend using them... Read more
Buyer
12th Jan 2024 (1 year ago)
J Beech
Great team, great service, great advice, great process, great results. As you may have guessed, based on my experience with them, I think they are GREAT!... Read more
8th Dec 2023 (1 year ago)
A Johnston
I was buying a house from Karen and it was a pleasure. Karen has a friendly nature, fantastic communications, replies quickly to emails, to chats and answers the phone, and call you back when she says she will, which is not common for agents. This is really important and made the process quick and painless. I would highly recommend Karen from Grace.... Read more
Buyer
4th Dec 2023 (1 year ago)
A Mansell
I would like to thank all involved for the perseverance and hard work dealing with the sale of my parent’s property.
I would especially like to thank Karen whose knowledge and enthusiasm went way beyond my expectations.
I highly recommend Grace Estate Agents for their honest, friendly and professional team, who throughout remained positive and consistent.... Read more
Seller
1st Dec 2023 (1 year ago)
I Parker
Very helpful and enthusiastic. Got a great deal for my purchase.... Read more
Buyer
23rd Nov 2023 (1 year ago)
A horn
Very pleased from start to finish. Really helpful and friendly, willing to answer any questions which put me at ease as a first time buyer.... Read more
Buyer
4th Nov 2023 (1 year ago)
J Kemp
An outstanding level of customer care and service from an enthusiastic, courteous and knowledgeable team who go above and beyond for their clients.
From my first contact with Grace Estates, to completion, every stage has been smooth with regular updates via email and phone.
The communication between buyer, vendor and solicitors, was proactive, responsive and efficient from start to finish.
How refreshing to find an Estate Agent who progresses the sale without being chased!
This enterprising independent company, provided a personal, professional service far exceeding my expectations, rivalling the biggest corporate players in the property market.
I look forward to a continued positive and productive relationship with Tara and her amazing talented team, long into the future.... Read more
Seller
2nd Oct 2023 (1 year ago)
T Davies
We felt in safe hands. Everyone appeared to be in control and kept us up to date with the chain, from the bottom right to the top.
Making the whole experience relatively stress free.... Read more
21st Aug 2023 (1 year ago)
P Blake
We bought a property sold through Grace. Although the chain was short, one party was difficult. Karen Ward showed initiative , persistence and commitment to hold everything together and ultimately ensue the chain did not collapse. Karen went above and beyond. She proved that she knows what it takes to get a deal over the line... Read more
Buyer
20th Aug 2023 (1 year ago)
M (Marleen)
I was very pleased with my first interaction with Sophia. She responded to my emails promptly and remained professional unfortunately that’s the only good thing about grace estate. I called to reschedule my house viewing and the male individual who answered was rude, snarky and very unprofessional. I’m glad i was able to see this side of Grace estate before doing business with them.... Read more
17th Aug 2023 (1 year ago)
K Peter
Thank you so much for handling our (sometimes challenging) sale with such professionalism and patience. We appreciate all of your hard work and would be very happy to use Grace Estate Agents again in the future.
Joan & Karl... Read more
Seller
2nd Aug 2023 (1 year ago)
Claire
We have been very impressed with the service received. Grace Estate agents have kept us informed with regularly updates of our purchase. As a result our house purchase went very smoothly.... Read more
Buyer
30th Jul 2023 (1 year ago)
G Green
Wow where do we start!
Tara & her team are outstanding from realistic market value to up to the minute information during the process up to completion,
Our sale felt seamless & we can honestly say having moved on several occasions through the years that Grace is head & shoulders above the rest!
Two people stood out for us Darren for his exceptional photography & Karen for her tenacity & communication skills we felt like they were working with us all the time & unlike many others told us the truth!
We cannot recommend Grace highly enough,thank you for everything ????... Read more
Seller
24th Jul 2023 (1 year ago)
Alan
Grace Estate Agents were a pleasure to deal with. From the initial contact with Darren, and through the sale process with Karen, they were outstanding, and very professional, as were the entire team at Grace. Would highly recommend, thank you Grace Estate Agents, we are now in our dream home, Alan&Julie... Read more
Seller
4th Jul 2023 (1 year ago)
N Jackman
Great job in marketing the property and then chasing the people down the chain. Thank you. Great job!... Read more
5th Jun 2023 (1 year ago)
S Okunuga
The team at Grace's were amazing! ????????. Karen kept us informed and upto date with all progress with the purchase of our home. Can't recommend them enough... Read more
Buyer
26th May 2023 (1 year ago)
N Finan
From Tara's first visit to completion of the sale, the service we received from Grace Estate Agents has been fantastic. Tara was very reassuring guiding us through the sale process initially, a huge step after over 30 years in our old house. All the staff we have encountered, however briefly, have been courteous and helpful, and particular thanks go to Karen who is amazing at chasing up sale details, buyers, solicitors and whoever else she thinks will help move things along! The whole process is naturally very stressful but Karen kept us going with professionalism and humour, much appreciated! We have no hesitation in recommending Grace Estate Agents.... Read more
Seller
23rd May 2023 (1 year ago)
Angela
During my house purchase, Karen and the team at Grace Estate Agents kept me up-to-date with proceedings in a friendly and professional manner. Karen kept things moving along and collecting the keys came around quicker than expected!... Read more
Buyer
27th Apr 2023 (1 year ago)
M Major-Butler
Grace were really helpful and supportive at every stage during the process. Karen in particular was great. Regularly providing updates, making sure that all parts of the chain were in the loop and everything was moving. They made the process easy for us... Read more
21st Apr 2023 (1 year ago)
D Evans
I was really pleased with my experience with Grace from valuation to completion. Darren and Karen were really sensitive to our circumstances for selling and ensured great communication throughout. It made the process feel seamless and I would choose Grace again. Thanks again :)... Read more
Seller
4th Apr 2023 (1 year ago)
K Daman
Put an offer in and they didn't even call me back. I chased twice to even put the offer in. Good luck buying or selling through these guys... Read more
26th Mar 2023 (1 year ago)
M Scrivener
This companies employees went above and beyond to help me in what can be a stressful time especially when you are dealing with a council leasehold. I can't praise from Tara down with how they helped me. But I have to especially mention Karen who kept me sane throughout. I can't recommend them enough.... Read more
9th Mar 2023 (1 year ago)
G S
Amazing service all round - there's no one else in Ipswich I'd trust with the sale/purchase of a property. Tara, Karen and the team worked tirelessly to get my sale completed on time and were always available when I needed to get in touch. They helped me to achieve well over the asking price for my property and recommended fantastic solicitors. I look forward to working with them again in the future.... Read more
Seller
20th Feb 2023 (1 year ago)
C Harris

We had an offer accepted on a property with Grace which subsequently fell through. Ryan was on the whole brilliant, attentive and courteous with one exception where he suddenly became forceful and required an answer from us regarding proceeding with the property that day - I appreciate the urgency, however I will not be bullied into making the biggest purchase of my life.
Karen demonstrated a couple of times that she had not read any case notes before ringing us to get updates which we had previously given to Ryan, and it felt like our exchanges were not being digested before making contact.
On the property in question, there was creeping bamboo in the back garden coming through from a rear neighbour which was not made known to us on the initial viewing, and in fact on closer inspection some of the shoots had been cut off, possibly in an attempt to conceal this. I don't know if the seller had made the agent aware of this, but there was no transparency regarding this aspect.
Buying a property is difficult at the best of times and overall the experience with Grace makes me hesitant to trust them in such a situation in the future.... Read more
Buyer
9th Feb 2023 (1 year ago)
N Jackaman
On behalf of my husband and I we would like to say a massive thanks to the entire team at Grace estate agents. From start to finish they have been a pleasure to deal with. Would highly recommend and definitely use again.... Read more
26th Jan 2023 (2 years ago)
P R
Top drawer service from Grace Estate Agents, they were with us all the way through our sale and purchase, highly recommended by us... Read more
Seller
15th Dec 2022 (2 years ago)
L Elborough-Cook
Tara and Karen offered an Incredibly good service. It was a pleasure doing business with Grace Estate Agents. I thoroughly recommend them.
Lorraine Elborough-Cook... Read more
23rd Nov 2022 (2 years ago)
N Gamble
Polite helpful staff... Read more
19th Nov 2022 (2 years ago)
J CaringServices
Having previously bought and sold through Grace Estate Agents, when I needed to sell my house this year, I had no hesitation in engaging them once again. I received the same high level of service, and I can totally recommend them.
I feel the communication is absolutely key throughout the whole buying / selling process and it is this that differentiates Grace Estate Agents from the rest. Someone is always available; updates are clear and concise, and they always go the extra mile with the other parties and with the solicitors.... Read more
Seller
8th Nov 2022 (2 years ago)
E Busby
Karen has been amazing. We sold 2 houses and bought one, so a complicated situation but Karen guided us through, chased up where needed and listened when things got frustrating!... Read more
Seller
18th Aug 2022 (2 years ago)
M S
Very happy with Grace Estate Agents. As a seller, my experience started with Ryan who was responsive and action oriented. They did a brilliant job quickly marketing my property and securing multiple offers. Karen saw the sale through to completion and kept me updated as things progressed.... Read more
27th Jul 2022 (2 years ago)
G Seman
Amazing Team, helped me and my family with every small thing.....100% best estate agent... Read more
18th Jul 2022 (2 years ago)
T Peg
We used Grace on the recommendation of my neighbour to sell my late father's bungalow they were very helpful from arranging and undertaking all the viewings we were kept fully informed as to when and who was attending, to the completion of the sale totally professional.... Read more
8th Jul 2022 (2 years ago)
C Steggall
Karen was so supportive in getting me through to completion on my purchase - I can't thank you enough!... Read more
6th Jul 2022 (2 years ago)
L Smith
The team at Grace were all amazing. Can't thank them enough for how they handled everything. Kind, thoughtful, caring. 100% recommend. A special thanks to Karen who showed us that not all agents are the same. She goes above and beyond.... Read more
26th May 2022 (2 years ago)
G hynard
My wife and I decided we wanted to sell our house, the property next door sold their house with Grace Estate agents and just by chance we had seen the for sale board outside their house. I phoned the number and spoke to a Karen Ward.. Karen came the next day and quite clearly explained the complete process and fees. The day after a Grace Estate agents board was placed in front of our house. To our surprise that same day Karen phoned us with the news that we had people wanting to view our house Our house was sold but the house we wanted to purchase was held in probate, thankfully Karen Ward explained what probate was and was at hand to see us throughout the whole process. We now have our forever home thanks to Karen Ward and the team at Grace Estate agents. From myself and my wife thanks again for staying with us and keeping us updated throughout. A Very professional service ,thank you again.... Read more
Seller
30th Mar 2022 (2 years ago)
A Halls
I have been very impressed with Grace Estate Agents excellent service during the marketing and sale of my property. Only 10 weeks from initial marketing to completion of sale. The price achieved was in excess of the asking price. Karen Ward provided regular updates and good communication between all parties throughout the process. I highly recommend Grace Estate Agents. Thank you!... Read more
Seller
21st Mar 2022 (2 years ago)
D Mann
Sold my property through Grace Estate agents and would strongly recommend them! Everyone who I spoke to within the team were very helpful and friendly. Throughout the whole process I was always kept up to date about progress, and any queries I had were always responded to very quickly.... Read more
Seller
11th Mar 2022 (2 years ago)
D Campbell
Friendly service and efficient service... kept me informed despite the challenges throughout selling process.... Read more
Seller
3rd Mar 2022 (2 years ago)
T Ath
Excellent experience from start to finish, Very professional team at Grace always keeping you well informed at every step of the way.
Moving home can be stressful but the team at Grace Estate agents made sure it went very smoothly , Cant thank them enough... Read more
3rd Mar 2022 (2 years ago)
L Roddie
Absolutely the best estate agents I’ve spoken to, they’re super friendly and will go the extra mile to make sure you are happy! Plus, they are always there when I need them!... Read more
20th Feb 2022 (2 years ago)
L Warren
We chose Grace estate agents to sell our property and so pleased we did! They found prospective buyers very quickly and we managed to sell within 48 hours! They are very professional, helpful, friendly and very quick to respond to queries.
Karen is absolutely amazing and goes above and beyond. We were blown away by the service we received and can't recommend Grace estate agents enough!... Read more
Seller
19th Feb 2022 (2 years ago)
libbybstansfield
Grace Estates are a great team, always friendly and quick to respond to requests. Thank you for all your hard work getting us our new home :)... Read more
18th Feb 2022 (2 years ago)
M West
I had to sell my Mother's house as she was no longer able to live there. All of the staff at Grace were very friendly and helpful, which was welcome at a very difficult time. They showed great warmth, understanding, and professionalism.
Many thanks to you all.... Read more
Seller
11th Feb 2022 (2 years ago)
A Curtis
I was buying a house from Grace estate agents and all the people that delt with me were so lovely and polite and karon went above and beyond to get any problems resolved. The house purches didnt go to plan at all but so glad that the team helped so much to make it qs smooth as possible.
Highly recommended... Read more
Buyer
18th Jan 2022 (3 years ago)
S Corris
I rang reference a new development that they are marketing and within seconds received an email with floor plans attached and sales details. Top notch service from a dedicated sales and lettings estate agent. Looking forward to future contact!... Read more
6th Dec 2021 (3 years ago)