P hickey

I want to THANK Karl Moynes for handling my mother in law’s recent sale from start to finish, he went above and beyond to make it happen.
I’ve bought/sold/rented/let-out several UK flats (though never a house) in my time, and worked with UK Estate Agents many times – IMHO it all depends on the individual who embodies the values of their company on how it works (or doesn’t).
They’re usually as aggressive as possible to earn their commission, but often after a couple of weeks if the property doesn’t sell quickly their interest fades as they think the market, season, price, location or the property’s condition is going to make it unsaleable – along with their commission.
Karl at Ipswich & Suffolk Estate Agents has been such a refreshing change, he really helped us when my mother-in-law abandoned her house in Ipswich agend 95, as she finally agreed to move to a Care Home. BUT – to pay the massive Care Home fees we had to sell her house as there are no government or Council subsidies or benefits for the elderly in the UK, no plans to introduce any, and the fees had already eaten up her savings.
It was a ‘slow’ season, and the market had been very slow that year, so things didn’t look good; making it harder was the fact that we live the other side of the world, and had no experience of selling a house.
We were left with the burden of not knowing what to do, and with the indifference, delays and mistakes of Barclays Bank in not recognising a correct Power of Attorney, and Sussex Council giving no help at all, my wife was left with my mostly irrelevant advice, and becoming unwell with stress & anxiety.
Is summary neither of us has sold a house before, let alone someone else’s, from a far-off country and a time zone, while the Bank and Council weren’t giving any help in supporting an unwell 95 year-old widow.
Enter Karl Moynes, who took a personal interest in making her sale happen, and without him I don’t think my wife would have made it through. He is a modest but very experienced guy who embodies the values of his company when he says of himself “I always try to go out of my way to help people. I am so glad it all went through smoothly you can relax now knowing she doesn't have to worry about her mum's house anymore.”
He visited my mu-in-law several times at her Care Home to get required signatures to complete the sale, and personally helped with the property’s abandoned state and contents, including clearance and legal recommendations.
So - I repeat my thanks, Karl has been a rock all the way through, and we truly appreciate him for it.
He’s not about making a quick buck, he’s about really understanding his clients’ circumstances and difficulties, and made himself available to help them personally with property, in our case a house that wasn’t even ours and living thousands of miles away.
He gave practical advice on how the processes work, was VERY hands-on with the bureaucracy and guided after many months without let-up to find a suitable buyer and agree a decent price.
We commend VERY HIGHLY Karl Moynes at Ipswich & Suffolk Estate Agents to any reader of this review and offer him and the company our deepest thanks, without his unending and experienced support and dedication we would never have sold my mother-in-law’s house.
P – for my wife B.
2024... Read more
Seller
7th Dec 2024 (9 weeks ago)
K Gledhill
They where fantastic with the house we bought karl went above and beyond for us... Read more
Buyer
22nd Nov 2024 (11 weeks ago)
A Griggs
Roy and his team, Melissa and Karl were very approachable, courteous and helpful during a stressful time. Moreover their charges were reasonable and less than some other agents we initially approached. My wife and I would thoroughly recommend this agency.... Read more
19th Nov 2024 (12 weeks ago)
D Cray
Couldn’t recommend this company highly enough ????????????... Read more
23rd Jul 2024 (6 mo. ago)
S Marjoram
We just wanted to say a massive thank you from us both.
Karl’s support towards our move was exceptional and very professional and went above and beyond to help.
Any questions we had were answered quickly too..
Melissa was also very helpful when booking in all of our viewings & made moving house far from stressful!
We would certainly recommend Your Ipswich to our family & friends should they need to put their property on the market!
We absolutely love our new home… ????
Thank you once again
Mr & Mrs Marjoram... Read more
22nd Jul 2024 (6 mo. ago)
K Williams
Bought house where Your Ipswich were the agents. Karl was professional, kept me well informed and assisted wherever possible to make the transaction as stress free as possible. Wouldn’t hesitate to recommend... Read more
Buyer
7th Mar 2024 (11 mo. ago)
J Dean
Having used Your Ipswich estate agents for our recent move we wouldn't hesitate to recommend them. Roy and the team especially Melissa and Karl were exceptional.
Our moving journey was a very stressful one but right from the beginning they did their utmost to ensure the process was as smooth as possible. Thank you for your guidance and professionalism throughout.... Read more
12th Feb 2024 (11 mo. ago)
L Beale
Karl at Your Ipswich provided an exceptional service.
From carrying out the initial valuation to sourcing a seller for my property, I felt that he went above and beyond at every step!
The communication was brilliant and he helped to make the process stress free. I would definitely recommend and use them again in the future.
Thank you ????... Read more
Seller
1st Feb 2024 (1 year ago)
S Rigney
Amazing estate agency - professional informative service.... Read more
22nd Jan 2024 (1 year ago)
I Johnson
Would I use Your Ipswich again No. Would I recommend Your Ipswich No. in all my moves this must be the worst, lack of communication, I really don't know what they did for the money, a typical Estate agent... Read more
14th Nov 2023 (1 year ago)
M Copjan
We had a great experience with Your Ipswich. Our agent Karl kept us very well informed throughout the entire process and went over and beyond to get the sale over the line. Thank you.... Read more
Seller
24th Nov 2022 (2 years ago)
J heather
I would highly recommend YourIpswich who dealt with the Sale of my property. Karl, was a pleasure to deal with from start to finish. He was responsive, proactive and made the whole progress a lot less stressful than it could of been. Thank you so much, for all your help it has been greatly appreciated.... Read more
Seller
20th Jul 2022 (2 years ago)
C McLean
Extremely helpful and very professional. Would definitely use them for selling my property or buying another one.... Read more
4th Feb 2022 (3 years ago)
E 13
We brought our property with your Ipswich, had lots of trouble with our solicitors and haart estate agent with the sale of our old property, if it wasn’t for Roy and his amazing team we definitely wouldn’t have completed on our lovely new home. Cannot fault the professional and friendly service they provided. Would highly recommend to anyone selling or buying in Ipswich! 10/10... Read more
Seller
19th Nov 2021 (3 years ago)
C Garcia
Roy and his team really take it to the next level! They are simply in a different category of estate agents. Really helpful, through and honest. Top marks all round!... Read more
24th Sep 2021 (3 years ago)
S Sanctuary
I have had lots of good experiences with estate agents in my time, but Your Ipswich would have to be the best. Unbelievably helpful, thorough and courteous service!... Read more
7th Sep 2021 (3 years ago)
Y Brown
I have used Your Ipswich for two properties now and have to say their service is exemplary! I wouldn't go else where when selling a property. Experience with other Estate Agents do not even compare to the service I have received from Roy and Melissa at Your Ipswich. They provide an amazing service that builds confidence, reassurance where needed and I feel valued as a customer. Thank you again for all your efforts, its greatly appreciated!... Read more
Seller
12th Mar 2021 (3 years ago)
N Taylor
If I could give Your Ipswich more stars, I would. I've had a lot of experience of buying and selling properties over the last few years (to sell our old home and buy the current one, sell a rental property and also sell the homes of my late parents and parents-in-law). We used 5 different local agents during these sales and all of them were useless except Your Ipswich. They offer a brilliant service for a very competitive fee. Melissa and Karl kept in regular contact, got lots of potential buyers through the door to view, confirmed everything by email and achieved the maximum sale price. They thoroughly deserve every success in the future.... Read more
Seller
9th Mar 2021 (3 years ago)
S Wade
Excellent service, helpful and professional staff. They valued, listed and sold my property very quickly, and at a better price than I expected. Fees very reasonable especially considering the high quality service!... Read more
Seller
3rd Jun 2020 (4 years ago)
J spurling
Top firm. Delt with Roy for many years throughly recommend them for sale and to buy through!!... Read more
29th Jul 2019 (5 years ago)
R Jarvis
We could not have asked for more from Your-Ipswich they sold are home hassle free and found us a new home the service was faultless from start to finish I would recommend them to anyone for the sale or purchase of there home absolutely faultless service thanks guys.... Read more
Seller
1st Mar 2019 (5 years ago)
M Twomey
Your Ipswich Roy and his team were very good and enthusiastic to sell our property and also found us our dream home, we wasn't expecting them to find us a home as well but the team are absolutely brilliant and sold are house very promptly and quickly. From day one they were very good and I really recommend them. If anyone is selling there house who I know I would definitely recommend your Ipswich. Very attentive and friendly team. I like the fact they are not in town as parking would be a nightmare I like the fact that we had a second viewing the next day to make sure we were doing the right thing. I am so pleased with are new property and they will help with any questions or needs. We are delighted... Read more
Seller
25th Feb 2019 (5 years ago)
corsarec
Great service from Nathan and the staff in selling my mum's house when she went into care. I only had one meeting at the house , after that everything was dealt with by Nathan, who kept me up to date with the progress of the sale, following a one day viewing with the best price submitted. Your - Ipswich were the best price of all the agents I got quotes from... Read more
Seller
22nd Nov 2017 (7 years ago)
M Dedman
We used Roy and the Your Ipswich gang to sell our house which they managed to do within 2 weeks for full asking price. Very professional, would definitely use again and can easily recommend.... Read more
Seller
19th Nov 2017 (7 years ago)
J Hoyle
Highly recommended! Selling a property with Your Ipswich was a pleasant experience with a very professional service. Roy and the team were always available to resolve issues.... Read more
Seller
18th Nov 2017 (7 years ago)
B Rumsey
We had the pleasure of dealing with Roy and the Your Ipswich team to assist us selling a family property out of the area. I can not speak highly enough of the lengths Roy went to and to complete transparent communication I felt he gave. I would not trust anyone else to sell a property for me!!!... Read more
Seller
16th Nov 2017 (7 years ago)
M Battley
I tried to use Your Ipswich in attempting to buy a property but their treatment of potential buyers is really rather poor. Despite three attempts at emailing and requesting viewings they have not been able to arrange anything, just a short blunt email saying 'if you want to view then you need to call us'. I did explain I couldn't at that particular time and freeley offered to give any details they needed from me but I have just been ignored. I would be extremley sceptical about using Your Ipswich if you are choosing an agent to help you sell your home. Communication is an important factor in the house buying process which evidently isn't something Your Ipswich agrees with.... Read more
10th Nov 2017 (7 years ago)
. Snm
Excellent service, highly recommend. Even when problems were cropping up Roy was always at hand to resolve them quickly, couldn't be happier with my new home.... Read more
15th May 2017 (7 years ago)
C Donoghue
Absolutely useless.... Read more
5th Jan 2017 (8 years ago)
B Baqowitz
Great communication, excellent professionalism. Though I haven't managed to buy a house with them (the vendor pulled out), they were always contactable, helpful and nice.... Read more
Buyer
6th Jan 2016 (9 years ago)