A Locke
We've bought and sold a few properties over the years, and have never had a great experience on either side of the transaction with the estate agents. It seems to be an industry riddled with charlatans and liars, however Graham Butts have completely changed our opinion of the industry. From day 1 we were impressed with Tom at the Angmering office - honest, transparent, informative and knowledgeable. The process was made easy and straightforward. We wouldn't hesitate to use Tom again in the future.... Read more
Seller
5th Jun 2024 (7 mo. ago)
T McCorduck
As a long established and knowledgeable firm in the area, I had complete confidence in the valuation and marketing strategy suggested, resulting in a successful transaction. Everyone in the office is efficient, professional and very personable. Having the team work so hard for us definitely made what can generally be a stressful process, much smoother and easier. Big thanks to Tom and all the team!... Read more
Seller
19th Apr 2024 (8 mo. ago)
K mclaughlin
My experience with purchasing a property with Graham Butt Estate Agents , particularly with advisor Carol, was extremely disappointing. Despite the sale of my own property being ready to exchange, Carol showed no interest in getting her property in the chain progressed at all. Her lack of care and unwillingness to support made it clear that Carol could not care less if the sale went through or not. It is evident that this agency lacked sufficient staff for the volume of business they handle, as Carol was constantly too busy to provide any assistance.
Overall, I am relieved that I was not relying Graham Butt to sell my property, as Carol's unhelpful attitude proved extremely detrimental to the process.
Just for clarification, this is NOT a fake review as suggested. This is a review on behalf of my mothers purchase, Mr Butt please contact me for more information.... Read more
Buyer
14th Mar 2024 (10 mo. ago)
E Cheshire
They have been great throughout the whole process of purchasing our family home, as with most chains it's never an easy process, but Graham Butt Estate Agents have been very supportive and constantly kept us updated thru this process.... Read more
Buyer
31st Jan 2024 (11 mo. ago)
J Carter
I rented a property that was managed by Graham butt. The flat was flat 10 thornton court. It had horrific mould conditions due to no ventilation and had storage style heaters that work off peak sadly for a year they did not work and I had to use plug in heaters. I was patient all the way through the tenancy asking for help until the end where it was so bad I had to leave the property
I was denied a discussion with the landlord for no heat, I was denied a conversation with the directors of graham butt. Every email with visitation and solutions by Kate at Graham butt never came to be. During the one year no one from Graham butt attended the property.
When I left I went out of my way to clean the property to a higher standard than I received it. I also made sure it was respectful for viewings. They took some of my deposit for professional cleaning and have yet to produce any invoices or receipts to prove this.
Be very careful of this company at all levels of their business from cleaner to director they are very soulless people . Do not let these people manage your tenancy if you're a tenant... Read more
Tenant
18th Dec 2023 (1 year ago)
R Rosier
I bought this house 12 years ago from Butts and have now sold through them. I cannot fault Tom for his understanding and compassion regarding the situation and his excitement for the property. 5* service.
Adrian is exceptional and along with Tom, has dealt with all of my anxiety ridden queries. Nothing has been too much for him and he’s answered everything with a smile.
We have just exchanged after 9 weeks, which we couldn’t have done without the hard work they have put in.
Also a thank you to Carol who is also fabulous.... Read more
Seller
21st Nov 2023 (1 year ago)
B Green
We bought a house through Graham Butt estate agents which was looked after by Adrian.
Adrian was amazing from start to finish and kept us informed during every step of the process. We had difficulty with a solicitor within the chain which was very stressful but Adrian was on top of it at every point and took appropriate action to get the issues resolved where he could. He kept me reassured throughout and was very patient with my many calls. Tom also helped out and was the exact same, keeping us well informed and chasing things up while Adrian was out of office.
I couldn’t recommend this estate agents more and would like to thank them for their amazing service.... Read more
Buyer
15th Nov 2023 (1 year ago)
H Longworth
I would recommend using this agent, they were very professional and helpful, Tom kept us informed throughout the process of selling our home.... Read more
Seller
31st Oct 2023 (1 year ago)
All handled very well so far... Read more
Seller
21st Jul 2023 (1 year ago)
J Humphreys
A smooth process with constant communication to a speedy completion.
Great service from start to finish.... Read more
20th Jul 2023 (1 year ago)
E paine
Staff were polite, friendly and helpful. Generally communication was a good but we did make 1 enquiry that was not followed up.... Read more
18th Jul 2023 (1 year ago)
S Baldwin
Great service from start to finish. Scheduled viewings quickly, informative & friendly on show rounds plus fast negotiation on sale!
Once we secured the property, they were always there if we needed them - didn’t just fade away, we felt like we were in safe hands & the team were super friendly!... Read more
Buyer
14th Jul 2023 (1 year ago)
M Atkinson
Professional service and good teamwork/communication. Informative initial walkthrough, good knowledge about the property. Good support throughout the negotiations, keeping all parties informed and helpful liaison in getting us to exchange of contracts... Read more
30th Jun 2023 (1 year ago)
J Crick
The friendly, calm, reassuring and professional service provided at Graham Butt's in Angmering was exemplary. And ultimately, successful, in what has become quite a volatile market.... Read more
30th Jun 2023 (1 year ago)
B Adams
Very professional... Read more
7th May 2023 (1 year ago)
S Tupper
Fantastic team, thank you all for all your help... Read more
19th Apr 2023 (1 year ago)
A Fraser
Tom came and took photos and by the afternoon it was on the market, within ten days we had had three viewings and 2 offers which we accepted. As time moved on, our chain collapsed when the bottom link pulled out. This was the third of March, and completion had been muted as the 10th. The office managed to get a viewing on the third around midday and by two o'clock a new offer was made which we accepted, protecting our purchase. With great communications from Denise, Adrian and reassurance from Tom we managed to exchange contracts through the new chain on the 3rd April with completion on the 13th. Through times of great panic when the original sale collapsed they each were very reassuring and helped keep us calm speaking to our sellers agent and solicitors. It was a wonderful effort and i am most glad we chose Graham Butt to take us through this. Top marks to them all.... Read more
Seller
3rd Apr 2023 (1 year ago)
kay
Purchased through Graham Butt about 7 months ago now, highly recommend. Adrian was very friendly, attentive and made up for my awful solicitor! Would not hesitate to use them when I look to sell on in the future.... Read more
Buyer
23rd Jan 2023 (1 year ago)
Roz
Whole process from viewing a property to eventually purchasing said property has been handled by all the team at Angmering in an efficient and kindly way. Always felt that the whole team knew who we were and we never felt a cog in a huge corporate wheel. Would recommend them whole heartedly. Thank you Tom and team... Read more
Buyer
19th Jan 2023 (1 year ago)
M westcott
Very helpful team, got through a difficult sale with good communication through the process of selling... Read more
Seller
13th Jan 2023 (2 years ago)
C Collis
From the first contact, Denise went out of her way to understand our situation. Once the offer was accepted, Tom took over and did an excellent job. I would not hesitate to recommend their service... Read more
13th Dec 2022 (2 years ago)
M Bajeux
The staff at Graham Butt were all extremely helpful Denise, Tom and Adrian in particular. They responded to any queries really quickly and communicated clearly throughout. Would definitely use Graham Butt in the future.... Read more
29th Nov 2022 (2 years ago)
P Ferguson
Very professional and obliging... Read more
17th Nov 2022 (2 years ago)
S S
We signed up to various estate agents when looking for property's in the area.The team at Angmering where totally professional throughout.
Our first viewing with Astrid wasn't pushy and she was pleasant and informative..We made the offer that day and true to his word Tom called back with the acceptance on the Monday.On various occasions we re-visited the house and always we were made to feel that it wasnt any problem for them. We met Adrian on both occasions who was happy and informative and nothing was too much bother. We had a subsidence video survey carried out at 11am,on the way back home we stopped for a drink and the email quote had been received which I forwarded to Tom and by the time we got home he had negotiated a reduction in price with the vendors.Amazing work..Literally within a few hours. Any email that was sent was actioned pretty much immediately.The whole experience
was great,particularly during a pretty stressful time. Thanks so much... Read more
Buyer
15th Nov 2022 (2 years ago)
G Mills
I cannot praise Tom, Adrian & Denise at Graham Butt in Angmering highly enough. We bought out house through them a while ago and had no hesitation in using them for the sale this year.
Throughout the process they ensured that stress was kept to a minimum with regular communication and updates. When things got a little fraught thanks to lower down the chain, they were always calm, professional and cheerful, and went out of their way to ensure that we were kept in the loop and that our sale proceeded smoothly.
Certainly I would not hesitate to use them again.... Read more
Seller
11th Aug 2022 (2 years ago)
N Croft
Professional, helpful, knowledgeable and friendly. Nothing was too much trouble. Excellent throughout... Read more
13th Jul 2022 (2 years ago)
D Ward
Having bought through Tom and the team at Angmering I have recommended them to others, who have also been pleased to market though them.... Read more
14th Jun 2022 (2 years ago)
Shell
Professional and attentive service. Would recommend if trying to sell or buy in Angmering and the vicinity. Not sure where estate agents get their bad reputation, we certainly did not experience anything to fault them during our sale.... Read more
Seller
7th Jun 2022 (2 years ago)
L Wilde
This was my first house sale and the team have done an excellent job of guiding me through the process. Service and communication throughout has been excellent! Special thanks to Denise and Tom for their outstanding efforts... Read more
Seller
17th May 2022 (2 years ago)
M Chambers
I can not thank Graham Butt Angmering enough. The team are friendly, welcoming and really care about getting you the home you want. Every time I contacted the team, they knew who I was and knew everything about the property, which was reassuring. From start to finish Graham Butt Angmering have been a fantastic support. Owning my home feels like a dream come true.... Read more
Buyer
24th Apr 2022 (2 years ago)
G Packham
this the second property tom denise and adrian have sold on my behalf.comminication superb execution flawless. i would urge any other estate agent who may be considering parking their tank on gb s lawn don't bother they will run you out of town... Read more
Seller
28th Feb 2022 (2 years ago)
M Redman
Poor very bad at keeping in touch regarding repairs and actually doing them :(... Read more
Tenant
28th Feb 2022 (2 years ago)
C Morris
I highly recommend Graham Butt estate agents Angmering. Adrian was extremely helpful answering any questions I had promptly. All of the staff here I found were very friendly and put my mind at ease at a stressful time that it is when you’re buying a house. I can now enjoy my new home. Thank you!... Read more
Buyer
24th Jan 2022 (2 years ago)
D Ellis
Having bought and sold a number of times through them, I have nothing but praise for Graham Butts Estate agents in Angmering. They provide a first-rate personal service. Tom, the Branch manager, leads from the front and shows great commitment and deep market knowledge. Denise, the Branch administrator, is an excellent co-ordinator, always steps into the breach and often eases a tricky situation, whilst Adrian, the Senior negotiator, is tirelessly tenacious in securing Sales. I can thoroughly recommend their services.... Read more
Seller
14th Jan 2022 (3 years ago)
W Simmons
Excellent local knowledge and awareness.
Always a very prompt response to questions/queries.
Friendly and efficient team.
Followed our requests and needs fully.
Happy to recommend to others.... Read more
14th Jan 2022 (3 years ago)
A Holding
I have received an amazing service from Tom, Adrian and their team. The moving process has been extremely challenging but the team has been extremely helpful. Thank you Tom!... Read more
14th Jan 2022 (3 years ago)
H Woodman
Staff are friendly and approachable and make every effort to help get a sale over the line. I was kept fully informed at every stage of the process and can't fault their professionalism and excellent service.... Read more
14th Jan 2022 (3 years ago)
B Ledger
Tom, Adrian & Denise went above and beyond for us selling our house in Angmering. When the chain collapsed further down, the dedication and time that was put into re-selling our house so that we could continue with our onward purchase was second to none and they resold our house in a matter of days. We couldn’t be more grateful to them and would use them again without hesitation. Thank you so much to all three of you!... Read more
Seller
14th Jan 2022 (3 years ago)
P Chikukwa
Very professional and responsive team, and in particular Denise (who went an extra mile) and Tom at the Angmering Office. Knowledgeable of market and area, and kept delivery promise!... Read more
14th Jan 2022 (3 years ago)
A Wickham
My partner and I have just purchased a property through Graham Butt and we have to say, our experience has been absolutely fantastic!!
Denise, Tom and Adrian were so helpful throughout. When viewing the property they were very engaged, friendly and professional… Then throughout the process they were very responsive, quick and clearly knew their industry!
Moving house is never an easy process however, Graham Butt were amazing and made it more enjoyable. We also wish we sold our property through them!
Great Estate Agent, my partner and I would 100% recommend selling and / or buying through them.
Thank you so much to everyone at the Angmering branch.... Read more
Buyer
9th Oct 2021 (3 years ago)
N Singh
So disappointed!
Really don’t care about the service!
Just stay away!... Read more
5th Oct 2021 (3 years ago)
J Allington
From the moment Adrian came to our property to value it to completion we have been kept informed and updated all the way through the sale. Adrian is very professional, always responded to my calls and emails in a timely manner and gave me updates as things progressed without me having to call and find out what was happening.
When Adrian was away on leave, both Tom & Denise kept me informed of the progress and kept Adrian up to date on his return so he knew what had happened to the property sale in his absence. I would have no hesitation in using Graham Butt in the future.... Read more
Seller
26th Jul 2021 (3 years ago)
L Davis-Howard
Graham Butts were very professional all the way through. Friendly and informative and couldn't have done more for us. We would highly recommend them.... Read more
16th Apr 2021 (3 years ago)
These are the worst estate agents i’ve ever come across .Avoid Angmering estate agents as they are somewhat untrustworthy and tell blatant lies about what they do and who they contact... Read more
Buyer
8th Feb 2021 (3 years ago)
G Chrisp
We have had an a very poor experience with Graham Butt Estate agents .
We arrived at a property and were told 10 minutes before the viewing that it had been cancelled.
We left a telephone message at 9.00am to ascertain the house number ,as that wasn’t given to us when we arranged the viewing either.
When we got the call from Graham Butt ,10 minutes before the viewing ( we were obviously parked in the street after traveling an hour to get there ), We were told that the house was under offer and the viewing was cancelled .
We were informed that a phone message and an email was sent to confirm this yesterday.
I can assure you we had no such message or email and the estate agent was very rude .
By the looks of another one of your google reviews this isn’t a one off occurrence.
This estate agent needs to pull their socks up and be somewhat more truthful.
It’s a shame i can’t give zero stars .
I’m not keen on being told untruths .... Read more
6th Feb 2021 (3 years ago)
H Jones
I would just like to say a big thanks to Tom, Stephanie & Denise for all their help and support in selling my home. Your experience of dealing with property locally and the support you gave me during the sales process was fantastic and I will not hesitate using you again in future. All the best, Hayley.... Read more
Seller
22nd Aug 2017 (7 years ago)