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  1. Home
  2. Graham Butt Estate Agents - Rustington
Graham Butt Estate Agents - Rustington Logo

Graham Butt Estate Agents - Rustington

Opens tomorrow at 9:00am
88 Woodlands Avenue, Rustington, West Sussex, BN16 3EY
Looking to sell your property in Rustington? Look no further than Graham Butt Estate Agents. With over 50 years of experience in the local property market, we have the expertise and knowledge to help you achieve the best possible price for your home. Our team is led by Jack Lydon, a highly experienced manager who is dedicated to providing personal and professional service to all of our clients.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Graham Butt Estate Agents - Rustington Reviews (71)

Have you used this agent?
  1. 79% 5/5 Stars
    79%
  2. 4% 4/5 Stars
    4%
  3. 1% 3/5 Stars
    1%
  4. 1% 2/5 Stars
    1%
  5. 14% 1/5 Stars
    14%
All (71)
Seller (21)
Buyer (14)
Landlord (2)
Tenant (4)
General (30)

F France

5/5 Stars
We cannot recommend Graham Butt enough, as first time buyers they supported us through the process without being too pushy (which we experienced with previous estate agents). All queries were answered quickly, they kept us updated with the progress and the home buying gift box was a lovely touch. Thank you to the team at the Rustington branch, especially Tobie and Pat!... Read more
Buyer
6th Feb 2025 (5 days ago)

G Penn

5/5 Stars
Great service - the second time with using Butts, effective communication between all parties make the sake go as quick as possible. Thank you especially to Tobie & Pat.... Read more
Seller
22nd Jan 2025 (20 days ago)

B Russell

2/5 Stars
Rent a flat and the heating broke down phoned Sat at 9am and still waiting for plumber. No phone call to advise me of the situation, I am end of life , very poor service... Read more
Tenant
11th Jan 2025 (4 weeks ago)

K Brett

5/5 Stars
We bought and sold through Graham Butt and we can not fault them. From the valuation through to finding our dream home both the Rustington and Angmering branches have been amazing. The final part of the puzzle was a tricky one to find but Tom at Angmering and Ellie at Rustington kept us informed all the time and did everything they could to get us across the line. A perfect way to end 2024 in our forever home.... Read more
Seller
21st Dec 2024 (7 weeks ago)

G Phenix

5/5 Stars
I cannot recommend Graham Butt Estate Agents highly enough. From the moment I booked viewings, through to finalising a house purchase, everything went perfectly. Everyone I spoke with was professional and extremely helpful. Throughout the purchase process I felt like I was always treated with genuine care and respect. Calls were always answered and emails responded to immediately. I dealt with Ellie who went above and beyond to ensure a friendly, smooth and efficient service. They are without doubt the best Estate Agents I have ever dealt with. Thank you.... Read more
Buyer
19th Dec 2024 (8 weeks ago)

S B

5/5 Stars
Amazing service throughout the process and way beyond. Jack Lydon was thorough and diligent and just an all round superstar! I worked with several estate agents throughout the year and I can honestly say that he was the very best and truly made the process simple and painless. Definitely recommend - 100% rating!... Read more
19th Dec 2024 (8 weeks ago)

AMM

5/5 Stars
Everyone at Graham Butt was easy to deal with and very friendly. I was impressed that whoever I spoke to on the phone was aware of the situation with my house sale and able to help. Cameron, Caroline, Jack and Ellie were all super helpful, proactive and professional. Thanks for a pretty stress-free move.... Read more
Seller
15th Aug 2024 (5 mo. ago)

Anonymous Homeseller

4/5 Stars
Butts have been informative. Nothing was a problem. Very professional at all times.... Read more
Seller
24th May 2024 (8 mo. ago)

K Snuggles

1/5 Stars
Nothing but issues from the start. When we first moved in to the property supplied by Graham Butt, we were happy. A week later the neighbours tell us they are doing a full house renovation and extension. This raised red flags straight away, their builders kept putting things on our property and when the loft conversion was done we lost all natural light on the entire right side of the property. Graham Butt never told us this was happening or was planned. When we ask them about it and was the landlord aware they denied all knowledge when it’s a legal requirement for them to know and inform tenants. We had multiple other issues throughout our 2 year tenancy that they point blank either ignored or refused to help with. We thought things couldn’t get any worse with these guys but we were so wrong, check out process and post leaving discussions were shocking. We first advised Graham Butt we would not like to renew our tenancy 2 or 3 months ahead of our end date. No response. We then had the quarterly property check and the lady asked why everything was boxed up. Clearly unaware we were leaving. Informed her we would be leaving mid April as we found somewhere else. She was shocked by this and said she would raise it with the team when she returned to the office. We thought that was it done and sorted. We start moving our things to the new house and we get an email asking if we want to renew at X price. We explain the situation, and again no response. We then get a call asking if we want to renew a week later and when we say no, they say it’s a good thing as the landlord has died and they are working with the new one to get through probate! We agreed our move out date would be mid April. We moved everything out early April and spent a week cleaning, tidying and painting to make the house better than when we moved in. We even got professional cleaners in to make sure it was spotless. We get to the new home and find out they want to charge us for cleaning when it was spotless when we left. We agreed just because we couldn’t be bother with these guys anymore. 2 weeks later the council from rustington contact me and demand payment for the full month of April when we left on the 16th. Apparently Graham Butt refused to accept our move out date and told the council we still lived there till the end of the month! These guys will do anything to screw over their tenants.... Read more
Tenant
9th May 2024 (9 mo. ago)

D Shepherd

5/5 Stars
They balance a very personal and friendly service with amazing professionalism and efficiency.... Read more
3rd May 2024 (9 mo. ago)

P Challis

5/5 Stars
Jack and the team provided an exceptionally good service throughout the entire selling process. Everything from the very 1st meeting, to the valuation, the potential buyer viewings, the sales negotiations and the after sales progress updates were carried out to a fantastically high standard. I felt I was in the hands of a very professional team every step of the way. If you want an estate agent that really works hard for you, I would highly recommend Graham Butt. Thanks again for the great service!... Read more
Seller
10th Apr 2024 (10 mo. ago)

B Bennett

5/5 Stars
Very professional estate agents always on the end of the phone with good advice... Read more
30th Mar 2024 (10 mo. ago)

Anonymous Homeseller

5/5 Stars
Very professional and always happy to help with any enquiries.... Read more
Seller
10th Mar 2024 (11 mo. ago)

I Baines

5/5 Stars
Graham Butt Rustington gave us a superb service while selling our house, despite difficult issues. While first marketing our property within our first week they arranged ten viewings and we received eight offers. They helped us choose the most appropriate to run with. Butt's worked hard chasing the chain progress and the whole team. were excellent in keeping us informed. Unfortunately that chain collapsed close to exchange when the person at the bottom of the chain pulled out. Butt's recommended we re-market our property, found us a new buyer with no chain within a week and we were successful with them.... Read more
Seller
20th Jan 2024 (1 year ago)

L Bolan

5/5 Stars
Excellent service thanks everyone involved. You're all a credit to the company.... Read more
19th Jan 2024 (1 year ago)

Corksquirrel

1/5 Stars
I rented through Graham butt. However they provided a property with no heating for a year. Be careful if using this company as they will rip you off with your deposit. I asked to be present and was denied. I was then sent bills by tradesmen which were not relevant or factual to any damages. Iv lodged a dispute with TDS to recover the funds. I asked to speak to a director or the landlord however was denied. The poor side to Graham butt is that they care all about money and not people. Their letting management teams are very poor and lack any sense of competency or empathy. Their letting manager Kate is very unproductive. Other reviews seem to echo this... Read more
Tenant
20th Dec 2023 (1 year ago)

J Carter

1/5 Stars
I rented a property that was managed by Graham butt. The flat was flat 10 thornton court. It had horrific mould conditions due to no ventilation and had storage style heaters that work off peak sadly for a year they did not work and I had to use plug in heaters. I was patient all the way through the tenancy asking for help until the end where it was so bad I had to leave the property I was denied a discussion with the landlord for no heat, I was denied a conversation with the directors of graham butt. Every email with visitation and solutions by Kate at Graham butt never came to be. During the one year no one from Graham butt attended the property. When I left I went out of my way to clean the property to a higher standard than I received it. I also made sure it was respectful for viewings. They took some of my deposit for professional cleaning and have yet to produce any invoices or receipts to prove this. Be very careful of this company at all levels of their business from cleaner to director they are very soulless people . Do not let these people manage your tenancy if you're a tenant... Read more
Tenant
18th Dec 2023 (1 year ago)

Natalie

5/5 Stars
Graham Butt Rustington have been amazing! From the start of selling our property with them to then also buying with Graham Butt, they couldn’t have been more help. We had the pleasure of dealing with Cameron and Ellie who were both professional, kind and understanding, they both made our experience of moving much easier. We were kept up to date regularly with what was happening within our chain and what stages we were at; they were also very helpful with liaising with the other buyers/sellers as well as the solicitors. Thank you to everyone at Graham Butt for a first-class service, especially to Cameron and Ellie.... Read more
Seller
19th Sep 2023 (1 year ago)

B Heron-Edmends

5/5 Stars
Working with Ellie to secure our property was an absolute pleasure.... Read more
18th Sep 2023 (1 year ago)

K Garratt

5/5 Stars
Every single person I spoke to on the phone was fantastic. So helpful and understanding. Extremely impressed. Special thanks to Carol and Ellie, you guys are brilliant at what you do.... Read more
7th Sep 2023 (1 year ago)

C Guthrie

5/5 Stars
We were really happy with Graham Butt. We purchased through the Rustington office but viewed properties with three different offices and all members of staff were professional and lovely. Once our offer was accepted the office gave us regular feedback on our purchase and kept us updated with all the developments. Even with people on holiday everyone knew what was happening with the purchase and we’re able to answer all our questions. Special mention to Ellie and Cameron thank you... Read more
Buyer
19th Jul 2023 (1 year ago)

T block

5/5 Stars
Very pleased with the service we received,they went above and beyond.... Read more
6th Jul 2023 (1 year ago)

B Moignard

5/5 Stars
During my experience I have spoken to several members of the Graham Butt Rustington team and all were friendly and couldn't help you enough. All queries were dealt with, and I wouldn't hesitate to recommend them as a good estate agent. What was a really lovely touch was the home buying gift box that we received when picking up our keys. So thoughtful and extremely useful.... Read more
Buyer
20th Jun 2023 (1 year ago)

T warner

5/5 Stars
Ellie was so kind and helpful through every step of the process. She made us feel so relaxed and we were so happy to buy a house with her. Thank you!... Read more
Buyer
19th Jun 2023 (1 year ago)

J Arlett

5/5 Stars
From the very professional and well researched appraisal by Jack to Caroline who was amazing in keeping the sales process moving forward and communicating feedback every week. I never had to chase up any aspect of the sale,it was all managed seamlessly.... Read more
Seller
5th Jun 2023 (1 year ago)

A Frost

4/5 Stars
Efficient and personable... Read more
30th Apr 2023 (1 year ago)

M Barnett

5/5 Stars
Wow! What a service from Graham Butt, Rustington. From the start and the initial phone call, to the exchange of contract, it could not of been any better! I was contemplating using an online agent, I shouldn't have even thought about it, Jack and the team did a great job, kept me up to date, picked up the phone!! And liased with other parties as required, a great job, THANK YOU!... Read more
Seller
12th Apr 2023 (1 year ago)

F Coordinator

5/5 Stars
An efficient team who have helped the process of moving house so much easier. They communicate regularly with updates and developments, taking away some of the pressure of which can be a very stressful time.... Read more
4th Apr 2023 (1 year ago)

A Hilsdon

5/5 Stars
Excellent service.... Read more
26th Mar 2023 (1 year ago)

C Taylor

5/5 Stars
I sold my stepmother’s flat which was a long drawn out process. I spoke many times with Caroline Lewis who did her utmost to get the sale sorted for us and our buyer.... Read more
Seller
24th Feb 2023 (1 year ago)

H F

5/5 Stars
GrahamButt Rustington branch- Ellie Norman’s customer service and attention to detail was superb. She has been indispensable throughout my recent purchase and because of her excellent work I will now definitely Sell my property with GrahamButt because I will feel confident if Ellie is handling my sale she will take care of me and potential buyers until the keys are on your hand! Thank you!... Read more
Buyer
24th Feb 2023 (1 year ago)

J Scott

5/5 Stars
We found Graham Butt to be highly professional and kept us informed at every step. They maintained a proactive and encouraging attitude at all times. I cannot recommend Graham Butt highly enough.... Read more
7th Feb 2023 (2 years ago)

G Harris

5/5 Stars
Communications and helpfulness of the office staff was outstanding. Quick to respond, explaining the process and the vital link between us and the buyers. This was a tricky sale because of having to wait for probate to go through but they made it that much easier!... Read more
Seller
31st Jan 2023 (2 years ago)

T Batchelor

5/5 Stars
Ellie, and the entire team, at Graham Butt's were informative, and thorough throughout the process. They were easy to get hold of and offered good service from the first initial enquiry we made, to exchange and completion. On many occasions, I was able to ask questions and get an answer very quickly.... Read more
Buyer
21st Jan 2023 (2 years ago)

I Read

4/5 Stars
I would not hesitate to recommend Graham Butt Estate Agents in Rustington.... Read more
7th Dec 2022 (2 years ago)

J Everton

5/5 Stars
Graham Butt were great from the very beginning. We explained that we needed a vacant property or one that could move quickly, gave our budget and was immediately offered a few properties to go and see in a very short space of time. They were very accommodating to the fact that we was travelling from London and continued to send through other properties of interest. Ellie in the Rustington branch was fantastic! Friendly, communicative, helpful, informative and eased a lot of stress! Shes an asset to the company! Very impressed and very professional.... Read more
Buyer
1st Dec 2022 (2 years ago)

A Wakefield

5/5 Stars
These guys were brilliant during our purchase. We dealt with Cameron who was massively helpful and engaged throughout the process with excellent comms and support. In the lead up to our move and on the day we moved in Cameron was outstanding in the help he gave us. Absolutely too notch and wouldn’t hesitate to recommend.... Read more
Buyer
17th Nov 2022 (2 years ago)

S Olley

5/5 Stars
Carol Fuller and the whole team at Graham Butt have been so helpful in the sale of my late Aunt's property, especially as I live in Norfolk and the property is in Rustington. I wanted to especially note that you are never passed along or told no one is available to help. Everyone always helped and knew about the property. I would highly recommend the company. Clare... Read more
Seller
16th Nov 2022 (2 years ago)

C Davis

5/5 Stars
Graham Butt were very helpful and also Cameron who helped us throughout the whole process. Highly recommend and would give more stars if I could.... Read more
16th Nov 2022 (2 years ago)

A brown

5/5 Stars
The staff at Graham Butt in Rustington were exceptional. Nothing was too much trouble for them. From viewings through to moving in, they were extremely helpful, patient and the communication was excellent. I really felt valued as a client. Caroline in particular went above and beyond for me, really going the extra mile. Any issues were dealt with quickly and effectively and she was proactive in chasing legal matters which helped enormously in achieving a very tight deadline for completion. Paula who took me on several viewings was incredibly patient and friendly.... Read more
Buyer
2nd Nov 2022 (2 years ago)

M Hoy

5/5 Stars
Graham Butt are the best estate agent I have used to sell a property. When they make a commitment they always deliver. They have very good communication skills and contacted me many times to update me on progress rather than me having to contact them. Their staff are friendly and approachable. I highly recommend them if you are selling a property in the Rustington/Littlehampton area.... Read more
Seller
29th Oct 2022 (2 years ago)

H Whitaker

5/5 Stars
Selling through Graham Butt was a really good experience. Everybody I communicated with was friendly and professional at all times. My emails and phone calls were always dealt with promptly and efficiently. I would absolutely use Graham Butt again in the future and highly recommend them.... Read more
Seller
27th Oct 2022 (2 years ago)

C mason

5/5 Stars
Tony the agent who showed me several properties in my search for a bungalow in Rustington was professional while friendly . He went out of his way to accommodate my distance problem and kept me in touch at all times vie phone or email A confident and caring young man who knows his trade... Read more
10th Oct 2022 (2 years ago)

J CROSTHWAITE

5/5 Stars
Just very good estate agents. Caroline is pleasant, helpful, easily contacted and very efficient.... Read more
4th Oct 2022 (2 years ago)

D B

5/5 Stars
Good service received from Cameron and the team... Read more
21st Sep 2022 (2 years ago)

S Lowe

5/5 Stars
Jack is one of the most polite and professional individuals we’ve had the pleasure of both meeting and working with. He is a really friendly and honest guy with it. This makes the working relationship other painless and reassuring. Thanks to the staff in the office also in particular Ellie who was always on top of her game with regards to keeping us posted of progress.... Read more
23rd Aug 2022 (2 years ago)

C Appleton

1/5 Stars
Very let down by poor professionalism. Played my property off against my neighbours and when my buyer withdrew Negotiator Jack would not return my calls (‘on the other line’ ‘stepped out for a minute’ ‘will call you back asap’) for over a week. He was busy selling my neighbours house to my buyer. Said buyer has moved in and informed me that she wrote me a letter of apology and explanation. She also wrote to my neighbour who initially would not sell to her. My neighbour received her letter (via Jack) so the sale went ahead. I didn’t receive the letter. This could have smoothed relations over but clearly there was nothing in it for them so they didn’t bother. I used to be an Estate Agent - this is why I gave up. A cliche - but they really are appalling especially this company.... Read more
Seller
5th Aug 2022 (2 years ago)

S S

5/5 Stars
Ellie was a fantastic, from day one she keep us informed of progress and went above and beyond to secure the sale to us of our dream home.... Read more
Buyer
26th Jul 2022 (2 years ago)

R Adu

5/5 Stars
We started looking for house in February and viewed few house through you. Staff was welcoming, helpful and very clear. The whole experience was really good and no problems. Ellie was extraordinary and amazing through this journey and made it for us stress free. Always ready to help and answer every question we had. You’re great Ellie.... Read more
21st Jun 2022 (2 years ago)

M Backhursr

5/5 Stars
Thank you Ellie Norman for your professional and personal help in buying our dream home. Ellie was always available to answer our questions and kept us updated very stress-free experience.... Read more
Buyer
31st May 2022 (2 years ago)

J Gordon

5/5 Stars
Excellent, Cameron Is first class, as were all the staff we dealt with.... Read more
23rd May 2022 (2 years ago)

C Davies

5/5 Stars
Amazing estate agent. From first contact on viewing other property’s to finalising the deal on our purchased property, everyone I’ve spoken to on the phone at any branch has been very kind, polite and helpful.... Read more
Buyer
4th May 2022 (2 years ago)

C Iverson

5/5 Stars
From the first meeting with Jack we were impressed with his professionalism and his understanding in dealing with elderly clients. The transaction wasn’t easy but Jack and Kayleigh from the Rustington branch both kept us informed at all times and managed to sort out some very challenging issues. 7 months from start to finish but we finally did it! Thank you.... Read more
3rd Feb 2022 (3 years ago)

S Booth

5/5 Stars
We have just exchanged contracts on a sale and purchase with the office in Rustingon. We dealt primarily with both Jack Lydon and Ellie Norman and the service we received from them was excellent, both with the initial offers and then progress of the sale and purchase. They were both professional, efficient, and polite. In particular we apprciated the regular feedback and communication, even when very little was happening they kept in touch. All the staff at the Rustington office are always polite and helpful and I would thoroughly recommend them.... Read more
Seller
3rd Feb 2022 (3 years ago)

P Lomax

5/5 Stars
This has been a great company to deal with, always willing to go the extra mile. Achieved a quick sale, at the asking price, in difficult circumstances. Wonderful care and attention, and very fair charges.... Read more
Seller
22nd Jan 2022 (3 years ago)

A harbour

5/5 Stars
I had the pleasure of dealing with Jack who was professional,extremely quick to respond and gave me excellent advice .I would highly recommend Graham Butt... Read more
19th Jan 2022 (3 years ago)

L Wilson

5/5 Stars
Came across this estate agent when helping my daughter to buy her house. They were brilliant and patient with all our questions... Read more
19th Jan 2022 (3 years ago)

L Marshall

5/5 Stars
I purchased and sold with Graham Butt Rustington and I honestly cannot fault them. The service they provided throughout was absolutely amazing, Jack and Carol were always there to answer any questions I had and were extremely helpful and reassuring. Can’t recommend them enough !... Read more
Seller
19th Jan 2022 (3 years ago)

J Liles

5/5 Stars
Wow! Rustington office has changed my view of Estate Agents for the better. Jack, Ellie, Carole and Cameron all exceeded our expectations of customer service, professionalism and kept us updated all the way to a stress-free move. Nothing was too much trouble for this team and Graham Butt's should be proud and pleased with their expertise. We will 100% recommend them.... Read more
17th Jan 2022 (3 years ago)

N stapleton

5/5 Stars
I would definitely recommend them. Great service in all aspects - very helpful and always available. Good service from valuation to sale from Jack and the team in the office.... Read more
Seller
14th Jan 2022 (3 years ago)

K Beverley

5/5 Stars
I have used Graham Butt for a few property transactions now, selling and buying. I have always experienced first class service from Jack and the rest of his Team. I would highly recommend them as an estate agent that go above and beyond!... Read more
Seller
13th Jan 2022 (3 years ago)

S williams

5/5 Stars
Great experience from start to finish from everyone in the office- very flexible and accommodating - knowledgeable about area - always had time for us - would definitely have no hesitation in recommending the Rustington team to friend or family.... Read more
13th Jan 2022 (3 years ago)

M Sabat

1/5 Stars
Bad bad bad... Read more
24th Dec 2021 (3 years ago)

D Woods

1/5 Stars
I have contacted on three separate occasions over 2 weeks to book a viewing, and have had no reply. The house is now SSTC. I'm not surprised by how many 1 star reviews have been given.... Read more
25th Oct 2021 (3 years ago)

J Lawlee

5/5 Stars
Have used GB for a number of moves and have always found them first class. Recommended.... Read more
18th Jul 2021 (3 years ago)

J b

1/5 Stars
I have booked to see a property in two separate occasions and took time off work for that. They could not be bothered to let me know that the viewings are not going ahead. Only found out 20 minutes before the appointment when I rang them. So yeah...totally unreliable and unprofessional!... Read more
16th Apr 2021 (3 years ago)

Captain

1/5 Stars
These are seriously unprofessional outfit. I had to put up with there tenants in hide gardens parking there caravan in my car parking space for months. The problem was dealing with the tennant who were unable to speak English and fair play my failure to speak Romanian. Now recent issues are pending there are 10 to 16 people living in a 3 bed terrace house which is surely illegal but what about the national lockdown. I live opposite and there is a constant stream of people all hours which disturbs my dog which in turn keeps me up and annoys my neighbours. Graham butt deal with your tenants pls... Read more
Landlord
3rd Nov 2020 (4 years ago)

C Chastell

3/5 Stars
Its was very nice, was able to get a table outside by the river Arun. We were served at counter (bit of a wait) our order was then brought to our table. It was lovely to sit out in the sunshine and enjoy our coffees.... Read more
9th Sep 2020 (4 years ago)

Z Wooldridge

1/5 Stars
Not even worth the one star. Very pushy even when they know it's a sad situation and the sellers didn't really want to sell but had no choice. Very absent, shocking customer service, inexperienced. Right down to the day that the exchange took place. Homeowner gave a time, and estate agent told them otherwise - before monies had even transferred. Wouldn't touch this money thieving business with a barge pole, most certainly won't even consider buying off of them either.... Read more
Buyer
25th Jan 2019 (6 years ago)

R strook

1/5 Stars
Very disappointed with my let, my friend wanted to buy through them and I don't think they put her offer forward, she felt bullied... Read more
Landlord
6th Dec 2018 (6 years ago)

sbird012

5/5 Stars
fantastic staff, brilliant service.... Read more
17th Mar 2015 (9 years ago)
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