I would like to express my disappointment with the situation regarding the cancellation of our reference by your agency. After Nicola decided to cancel our reference, I was informed that I wouldn't be eligible for a refund of my deposit. The most frustrating part is that she's now disputing this, claiming that we failed the referencing process, despite initially stating that she was cancelling the reference herself. When I pointed out that if she believed we failed referencing, she should refund my money, she became rude and refused, stating she would never give me my money back.... Read more
Tenant
25th May 2026 (24 days ago)