K G
I’ve just sold my flat with Horton and Garten and I’m so happy that I chose to sell with them.
From an initial meeting with John Horton himself to Stuart in the Chiswick office seeing me through to completion I felt informed and looked after.
Stuart was great - really helpful, communicative and extremely efficient at sorting any niggles.
H&G’s local knowledge and personal touch made the whole process go really well and I highly recommend them.... Read more
Seller
18th Oct 2024 (18 weeks ago)
D Doyle
Louise Jones was the best choice from the very beginning. We left keys with her and she enabled buyers that were well resourced and able to complete a sale in a difficult market.
She provided guidance to the whole chain and eased tension when some vendors were anxious and steered us towards completion .
A very valuable service and committed to the best outcome. Highly recommended.... Read more
Seller
15th Oct 2024 (18 weeks ago)
D Cizmic
The team at Horton and Garton provided us with their immense support since we’ve given our property in their hands. Throughout the sale process the team managed to stay focused and motivated us to be positive, even after our first sale fell through.
Special thanks Louise and her team at the Chiswick branch in securing our second sale! I highly recommend the team at Horton and Garton.... Read more
Seller
14th Oct 2024 (18 weeks ago)
D Bayley
Working with Horton and Garton was sincerely a pleasure and, although I was not their direct client, but representing as the vendor in selling my property to their buyer, they were always contactable, professional, well mannered, even with all my incessant pestering and chasing to help get things over the line and exchanged/completed. Louise particularly was outstanding and consistently went above and beyond to keep the chain informed and on track!! Thank you!... Read more
Seller
11th Oct 2024 (19 weeks ago)
A T
Great experience ! Prompt and responsive service. Shiyane and the team managed the move in brilliantly... Read more
10th Oct 2024 (19 weeks ago)
E Lewis
Horton & Garton, Chiswick, were absolutely amazing during my property search and purchase. Buying my first property, on my own, was a little daunting and confusing at times but Michelle and the team were so helpful and answered every question I had along the way. I’m happily in my new home now and am hugely grateful for the support I received along the way. Michelle was fantastic; so caring and attentive and became a friend along the way too!... Read more
Buyer
7th Oct 2024 (19 weeks ago)
Rifat

I never give bad reviews and I review places very often. Given the strong reviews, we expected a decent experience atleast.
As a landlord myself, I’m really shocked to be on the other end of the spectrum. Would never provide any of our tenants close to this experience.
Anyways, here’s the story of our property search.
The staff we interacted with: Shiyane and Alanna
We recently viewed a property in Chiswick, the agent Shiyane was very fast with responding and getting the offer in and signed. She was friendly and great at the time, answered all our questions promptly.
We did feel slightly pressured to move into the place weeks earlier than expected, as we were told it was super competitive with 6 offers. We were advised to probably ask for any furniture change after the offer as it’s more likely to be accepted. When we spoke to the neighbours we were told the house has been empty for 3/4 months.. so it that was clearly a lie. I think we were initially told the landlords were in Australia/New Zealand then in Singapore so I guess this should’ve rung red flags of the inconsistency.
After we signed the contract, we then requested whether we could sell a piece of furniture, give the landlord the proceeds or whether the landlord can just take away one of furniture pieces, which generally was the consensus that these conversations can happen after. The agents didn’t even exercise the idea, and pushed back to even want to speak to the landlord. I guess we were naive to believe them during the property viewing, so that was probably us being too trusting.
Anyways, before we were putting the offer down, Shiyane mentioned the house would be cleaned, gardeners will be in.. so we didn’t feel the need to formally ask for a clean, again I was naive.
When we were given the keys, this is when we saw excretion stains and pubic hair in the toilet (wasn’t present during our viewing). Dust and cob webs, spiders everywhere. Baring in mind we’re paying at the higher end of rent and didn’t negotiate anything down.
I bought this up with Shiyane and was handed to Alanna, she said they already had a basic clean done. I showed her photos of the toilet seats having human excretion all over them and she said a deep clean wasn’t requested. Although this would’ve been classified a basic clean.
As soon as we started moving in, I had a very bad asthma attack, I’ve never seen dust so bad. If I didn’t have my inhaler I would’ve been admitted to hospital, baring in mind I never carry my inhaler as it’s incredibly rare for me to have these. The dust was too heavy for my lungs to handle it. If they had a simple vacuum clean and checked before the handover as they advised, I would never have had to leave the house for couple days to sort out my health.
It’s been a move from hell so far. Please don’t trust them and ensure everything is air tight and anything advised is written on paper, as these guys are borderline scammers.
We’re now stuck in a place with old stained furniture (see mattress, only one example) that we’re not allowed to change and a lot to clean before I can actually move in. I can’t physically be in the house without ending up in hospital.
I’ve attached photos for reference.... Read more
Tenant
22nd Sep 2024 (21 weeks ago)
M Abtahi
I recently sold my property through above agency. I cannot express how committed and efficient the entire team are. They completely understood the challenges that I was facing and went beyond expectations to support me making the sale through. Some examples include showing a viewing on Sunday just to accommodate the viewer, providing number of supporting materials around the cladding etc and so forth. Louise, Michelle and Dara did so much and I cannot thank them enough.... Read more
Seller
31st Jul 2024 (6 mo. ago)
Anonymous Homeseller
The Staff at Horton abd Garton were excellent, very professional and secured a good deal for both ourselves, the sellers, and the buyers whom we have become friends with. All round they were brilliant. ????... Read more
Seller
19th Jul 2024 (6 mo. ago)
L Russell
Dhara and the rest of the team were incredibly helpful along every step of the purchase. As first time buyers, they were informative and supportive during the process!... Read more
Buyer
15th Jul 2024 (7 mo. ago)
R Allan
Dhara has been fantastic at helping with the purchase of my new home. She’s kept everyone informed at all times, and her constant enthusiasm was infectious to keep everyone happy when any small issues arose.
A massive thank you for all of your hard work and overall brilliance!... Read more
Buyer
12th Jul 2024 (7 mo. ago)
A Zeilinger-Goode

We just finished working with Louise Jones and her team (primarily Michelle and Laura) on the sale of our terraced house in Chiswick. We interviewed a lot of local agencies, and we can confidently say that we really made the right decision— they were simply incredible.
We were moving abroad on a tight timeline and were by no means the easiest clients; and we had quite a lot of other factors that had to be taken into account. Louise’s valuation of the house was exponentially higher than other firms and because Horton & Garton worked to identify the right kinds of buyers, we had three offers (two well over ask) within three days of being on the market.
H&G treat each property as a bespoke sale and it really shows— not to mention the fact that they’re really communicative, friendly and warm people; just an all around pleasure to work with. Louise had previously set the record price for a terraced house on our street last year when she sold our neighbour's house— and now she’s broken her own record!... Read more
Seller
1st Mar 2024 (11 mo. ago)
F Miller
I couldn’t recommend Louise and the team at Horton & Garton enough. After a below par experience with another company, Louise took over our sale and completely turned out sale around in a short space of time. We had a complicated probate situation within a chain, and Louise ensured we were kept in the loop and was always proactive to ensure any issue/actions that needed resolution were jumped on immediately. At points, as with many sales, the situation became pretty stressful, however, Louise and the team bent over backwards to make sure we were informed, and to be honest had to be our therapist! Louise and the team continuously went beyond their remit to keep the process moving as smoothly as possible and continued to do so even after the contracts had been resolved. You don’t get passed around a random group of agents, you get an experienced, knowledgeable contact, who sticks with you and the support of an informed team. 20 out of 10. Thanks very much!... Read more
Seller
25th Feb 2024 (11 mo. ago)
I Howard
I’ve never actually engaged with Horton and Garton as a client. I have, however, engaged with them for a number of years as the neighbour of property owners who are represented by Horton and Garton. The team, there, have always been exceptionally friendly and helpful in addressing matters relating to the property that impact my family and our home. That said, for anyone looking to do business with a kind and responsible estate agency in West London, I highly recommend the team at Horton and Garton.... Read more
24th Feb 2024 (11 mo. ago)
H Ling
It has been a great pleasure working with Louise Jones and I was really impressed by her professionalism and have benefited from her honest and impartial advice, some of which were not even in her favour.... Read more
13th Dec 2023 (1 year ago)
J Plant
Louise and the team at Horton & Garton were completely fantastic to deal with. They made the process as smooth as it can be, supported us throughout and helped us to make key decisions - something we appreciated enormously.... Read more
19th Oct 2023 (1 year ago)
S RossHulme
Huge thanks to Louise and the team at Horton and Garton for enabling the smooth sale of my property in Chiswick. The excellent communication with Louise and John meant that business was dealt with promptly and efficiently but in a very friendly way.... Read more
Seller
30th Aug 2023 (1 year ago)
L W
5 star review for Louise and Laura at Horton and Garton Chiswick office. Unfailingly professional, positive and supportive they always go the extra mile without being intimidating. Deserve 10 stars.... Read more
20th Jul 2023 (1 year ago)
R Rees
We couldn't speak more highly of the team at Horton and Garton Chiswick. From initial viewings through to completion, they were brilliant every step of the way. When we started looking at properties, they actually remembered our brief and only suggested viewings for places they knew we'd love. We'd been looking for our dream place for years, but managed to find it in a couple of months once we contacted H&G.
Even though we had a complicated purchase (almost 9months from offer to completion) - the team helped every step of the way. Louise in particular was incredible, baring the brunt of both seller and buyer's frustrations - but always did a great job of mediating and helping us find a way forward.
Thank you Horton and Garton!... Read more
Buyer
8th Jun 2023 (1 year ago)
C James

We were recommended to use Horton and Garton by our friends who bought through them last year and we were not disappointed.
Louise, Karen and John Horton himself were all an absolute joy to deal with. We have just completed on our dream family home thanks to them.
John assured us from the outset that they are not a gazumping agent and he stood true to his word when someone tried to come in very late on in the process. It is so nice to deal with honest and open estate agents. We will be forever grateful.
Louise and Kay were so kind when we had countless surveys and contractors looking for access. They never complained when making the property available for yet another visit and were always incredibly patient when waiting around to lock up.
We would use the team again without hesitation. From viewings to completion they were incredible and they even surprised us with a bottle of Prosecco and lovely candle when we picked up the keys - they think of everything!
Thank you, thank you!... Read more
Buyer
5th May 2023 (1 year ago)
M Thompson
Kay and Karen are excellent sales negotiators. They are professional and prompt.... Read more
2nd May 2023 (1 year ago)
C Kean
Horton and Garton Chiswick are without a doubt a different class of estate agents. They bring an honest, efficient and genuinely caring approach to the stressful process of selling and buying.
Kay and Karen took care of my sale, which I can honestly say was a complete pleasure - they are both first class and literally faultless in the service they offer.... Read more
Seller
28th Apr 2023 (1 year ago)
J Jackson
Extremely happy from start to finish!!
They have a great team and would love to work with them again!
Thanks for everything :]... Read more
21st Apr 2023 (1 year ago)
J Parmar
Thank you so much Kay/Karen. Both have been absolutely wonderful, professional and patient in my purchase experience. They have been in total control throughout the purchase and made a very smooth transaction by acting to keep the vendor and my solicitors up to date with information and solving issues between both parties. I highly recommend the staff at the office for both selling and buying in W4 area as they have a very good knowledge of the area. Keep up the good work team H&G in Chiswick. Look forward to the next transcation !!!... Read more
Buyer
25th Mar 2023 (1 year ago)
W Fox
Absolutely fantastic agents
I have never sold a property in my life so this was all very new to me.
Karen and Kay got me through the whole sale explaining everything in a way I could understand perfectly
We had lots of agent options in Chiswick but I know we chose the best.
10/10 company... Read more
Seller
23rd Mar 2023 (1 year ago)
X Rui
We bought a flat via Louise Jones recently. Louise has incredible knowledge about the market and the area, and shows impressive competence and business acumen in managing the process and handling our inquiries, which is critical in us having a smooth process overall. She is always very helpful and very polite. We really enjoyed working with Louise throughout the process.... Read more
Buyer
11th Feb 2023 (2 years ago)
A Vaidya
The team are excellent and were always quick and pragmatic in responding. I felt they really cared and would go above and beyond while giving honest and transparent feedback. Highly recommend for selling your house in Chiswick.... Read more
Seller
22nd Nov 2022 (2 years ago)
Z Rogers
Over expensive properties.... Read more
17th Oct 2022 (2 years ago)
N Kemp
I have recently sold my house through Horton an Garton and received a really fantastic service. Tadas was amazing from start to finish. He was extremely proactive, professional, helpful and really impressive. He managed the sale of our house brilliantly and we encountered some complex issues along the way. I cannot recommend the agency more highly and am very grateful for the support I received.... Read more
Seller
24th Aug 2022 (2 years ago)
D Ozanne
We had a great experience at Horton & Garton. From the get go our sales negotiator, Tadas Kaziykonis, showed great dedication and commitment. He used his sales techniques to encourage and steer the interest of potential buyers in the best way. He also gave us very useful feedback throughout the entire process. Our sale wasn’t a very easy one, with the buyers being very particular. But Tadas’ patience and good humour kept the deal on track, despite our own frustrations. I can honestly say that without Tadas’ tireless efforts the sale would not have gone through. Cheers, Tadas! We are deeply indebted to you.... Read more
Seller
24th Aug 2022 (2 years ago)
M Henry
As a first time buyer, I had heard all the horror stories and was nervous and a little intimated by the London property market. On meeting Paul, as a buyer, I knew immediately that I was in good hands! He is genuine, professional and most importantly, he is interested in people and what they want from a property. I believe it is his genuine care and interest in people and what makes them tick that makes him such a fantastic agent. He matches buyers and sellers in a truly unique fashion. The entire process was smooth and efficient thanks to Paul and his excellent communication skills- he keeps all parties in the loop. He is an incredibly hard worker and available anytime ( including on his honeymoon!) to answer any questions/help. I highly recommend Paul and his agency to anyone considering selling in the W4 area. Thank you Paul!... Read more
Buyer
28th Jul 2022 (2 years ago)
R Aubert-Gregg
If you have read any Horton & Garton reviews you would have come across the famous “Paul”! We recently bought our house through Paul and I have to say that I concur with every positive review already written. His service was exceptional from start to finish. He is one of the most kind, conscientious, thorough & efficient people I have ever worked with. A calm, consummate professional, always with a genuine smile! Nothing was ever too much trouble. He was available to answer any questions at any time, even on his honeymoon! We will be eternally grateful for all Paul’s efforts in helping to make our forever home dream come true.... Read more
Buyer
17th Jul 2022 (2 years ago)
R Phillips
Paul is a breath of fresh air, knowledgeable, professional with considerable experience for the Chiswick market. Whether you are buying or selling, he will be a perfect choice. He managed to find us our perfect home. Compared to our experience with our agents, his personalised service is a different class.... Read more
22nd Jun 2022 (2 years ago)
D Shaw
Paul Cooney of Horton & Garton has an intimate knowledge of the Chiswick property market . He was easy to deal with, but also a trusted ambassador to represent our interests to potential buyers. After a rather impersonal experience with a bigger agency, it was a relief to deal with one single person as a continued point of contact from start to finish of the process. Paul represents a boutique service that pays for itself.... Read more
Seller
18th May 2022 (2 years ago)
Louise
Thank you very much Horton and Garton for your professional guidance and advice which has been incredibly useful in our decision making with the sale of our family house. Paul Cooney, Louise Jones and John Horton.... Read more
Seller
9th May 2022 (2 years ago)
C Ferguson-Morris
We found Paul to be a truly exceptional and helpful agent when he acted for us on the sale of our property. He excelled in keeping us up to date on requirements, progress, the level of interest, the timings of visits and in responding quickly to any queries we had. He was extremely professional and polite throughout, oversaw production of some excellent marketing, and provided strong but fair advice in relation to the valuation of the property. And he did all this for the same percentage as many other agents charge for a far inferior level of service! We thoroughly recommend him and in fact have already done so to several friends and contacts.... Read more
Seller
10th Apr 2022 (2 years ago)
T Evans
Paul was fantastic. As first time buyers he helped us navigate the process perfectly. He was super responsive by both email and WhatsApp and very patient with all our questions.
I would 100% recommend H&G based on our experience with Paul.... Read more
Buyer
23rd Mar 2022 (2 years ago)
B Garbett
Say goodbye to the dread of dealing with estate agents! Paul at Horton and Garton, was absolutely awesome to deal with. Super professional, helpful and communicative. From the minute we met him, (at a property we decided wasn't for us), he was understanding and supportive and not in the least bit pushy. He stayed in contact keeping us updated with new properties and being really transparent throughout. When we finally found our dream home he managed the competitive bidding situation honestly (we think!). We got the keys to our new house today and we can't wait to make it a home! Highly recommend H&G to anyone looking for a personable and stress-free sale or purchase.... Read more
Buyer
5th Jan 2022 (3 years ago)
N Purkiss
Keen, enthusiastic, reliable and genuine - I'd be happy to endorse this agent for selling your property.... Read more
Seller
5th Jan 2022 (3 years ago)
F liddle
Efficient, professional and a real 'Human' approach! Couldn't fault them!... Read more
7th Oct 2021 (3 years ago)
T Marshall
Paul goes the extra mile, stays in touch, is realistic, understands the client, and delivers.... Read more
18th Sep 2021 (3 years ago)
T miller
I’m not a fan of most estate agents! ???? but Paul is a delight to deal with. He's really on the ball and very keen to keep everyone happy. Thanks again mate... Read more
17th Sep 2021 (3 years ago)
M Simonyan
Paul and his team have been absolutely amazing in the entire process of the purchase of our first home. Paul's personal customer-centric, no-stress approach immediately clicked with us and we knew immediately we could trust him. He has been responsive, resourceful and honest. We completed the entire process in just 2 months! Thank you!... Read more
Buyer
2nd Sep 2021 (3 years ago)
We purchase our home thought Horton and Garton in Chiswick , Tadas who look after us , he was very efficient in dealing with any matters that arise quickly, with his great negotiating skill , he was able to resolve the situation for both parties skilfully. he is very to Pleasant to work with, we’re looking forward to moving to our new home .
thank you Tadas for your help and hard word .
Eugene x Susan... Read more
Buyer
30th Jul 2021 (3 years ago)
D Gorton
Paul is the only estate agent in Chiswick I've come acrss who actually does what an estate agent ought to - he gives accurate valuations and achieves them, rather than making ludicrous overpromises to win the business, he finds the right buyers and ensures the sale goes smoothly and on time. And all with a smile on his face!... Read more
Seller
29th Jul 2021 (3 years ago)
I have never been happier with the service I got from Paul at Horton and Garton Chiswick. There is literally nothing he could have done better! And house sold within a week of viewings starting.... Read more
Seller
12th Jul 2021 (3 years ago)
N S
Anthony is the most friendly, helpful and knowledgeable agent I have ever worked with! He is an extremely genuine guy and doesn't just recommend to upgrade their services just cause. He recommended what he truly thought was the right fit for us as landlords and I would never have another agent look after my property but Anthony with H&G! Thank you, it's been an amazingly pleasant experience!... Read more
Landlord
9th Jul 2021 (3 years ago)
C Fletcher
Paul is truly a legend! He’s actually a really nice guy too. From start to finish of my sale, communication was outstanding and he drove the whole process without any need for me to check what was happening with his boundless enthusiasm and knowledge. I couldn’t be happier - he turned a stressful situation into a serene experience.... Read more
Seller
2nd Jul 2021 (3 years ago)
S Jonny
We’ve had a wonderful experience with Paul and Giorgia. Both were incredibly helpful during our search and throughout the completion process. Paul really helped to make sure that the completion was a smooth process and took place as quickly as possible which we really appreciated.... Read more
Buyer
30th Jun 2021 (3 years ago)
B Dhillon
Paul and the team were outstanding from Day 1. They recognised the match of buyer and seller straight away ; did not push but gave plenty of context and background. Once in the process Paul was responsive , ready to deal with any issues and hugely professional. His manner is exemplary and I highly recommend.... Read more
28th Jun 2021 (3 years ago)
I Russell
I had a great experience buying a property through Paul. He was open, organised, fair, and got the job done. I highly recommend him and the team at Horton & Garton.... Read more
Buyer
20th May 2021 (3 years ago)
G Leckie
I recently bought a house which was being marketed by the Horton and Garton Chiswick branch. All of the team were very helpful, responsive and when issues came up Paul in particular was quick to do all he could to resolve them. I felt kept in the loop and when I did have questions Paul was quick to respond sometimes answering even well into the evening after office hours. Overall I was very happy and impressed with the level of service that I received.... Read more
Buyer
17th May 2021 (3 years ago)
P Austin
I recently purchased a property where Horton and Garton were acting for the Vendor. Paul and his team provided an excellent service, being extremely flexible with viewings and proactively managing the third parties involved in completing the transaction very swiftly. Responses were quick and helpful. Paul and his team were a pleasure to deal with.... Read more
Buyer
13th May 2021 (3 years ago)
S Bg
The great thing about Paul Cooney is that he takes the time to really understand what you are looking for, and then, in my case at least, finds the perfect property. He was also the ultimate professional in handling the ups and downs of negotiations and the purchase process in these extremely difficult lockdown times. Thank you Paul.... Read more
Buyer
13th May 2021 (3 years ago)
A Brooks
We recently sold our home through Horton and Garton and cannot recommend them highly enough. Paul Cooney’s communication with us was second to none and he worked exceptionally hard throughout the process. Thank you so much!... Read more
Seller
11th Mar 2021 (3 years ago)
A Doughty
It was a breath of fresh air having Paul as an estate agent, and we had encountered many during our 26 month search! He was extremely honest and the whole process was very straight forward. Thank you for the very pleasant experience.... Read more
10th Mar 2021 (3 years ago)
C Twist
Great service... Read more
28th Feb 2021 (3 years ago)
Tyrran
I've never quite met an agent like Paul Cooney. We had a complicated and long purchasing process and he actually went above and beyond to assist us and relay messages between different parties for us.... Read more
Buyer
7th Feb 2021 (4 years ago)
C Baker
Paul and his team were very professional and a pleasure to deal with. We found Paul to be honest and knowledgeable about the Chiswick housing market and he gave us lots of advice along the way. Our flat was under offer in good time and everything completed smoothly. I would not hesitate to recommend him and his team!... Read more
Seller
3rd Feb 2021 (4 years ago)
L Fairbanks
Throughout our entire experience with Paul he went above and beyond. From his initial enthusiasm to work with us through closing, Paul was diligent, transparent, responsive, and a joy to work with. He made the process as streamlined as possible and always made himself available to us, and as an added bonus quickly and efficiently sold our house at asking price. We can’t recommend him highly enough.... Read more
Seller
3rd Feb 2021 (4 years ago)
R S
Paul is a fantastic estate agent. He's professional, responsive and acts really well as the middle person between the buyer and seller. What I particularly liked about Paul was his honesty and keeping every party in the loop. He tried to keep the best interest in both the buyer and seller. I had viewed a lot of properties with a lot of different estate agents, and I can say that Paul and his team are by far the best estate agents I dealt with. Finally, I also had feedback from my solicitor about Paul. She has been a solicitor for 3 years and said she had never dealt with an estate agent like Paul. All the others are so pushy and rude. Whereas Paul was neither of these and whenever he contacted my solicitor, it was to get an update and see if there was anything he could do to help out. A very unique service provided by Paul and his team and I would highly recommend to anyone selling or buying.... Read more
1st Feb 2021 (4 years ago)
M Bischoff
Working with Paul Cooney and this team at Horton and Garton Chiswick was truly a revolutionary experience. Forget about anything you have had to endure before. Paul has been on top of every single detail from day 1 to the end of the process, has communicated openly and in full transparency, has helped us overcome all the difficulties we've had and acted as an advisor and a friend. We trust him completely and would not work with anyone else in the future. Thank you for everything and kudos for your exceptional work.... Read more
1st Feb 2021 (4 years ago)
L MASON
Paul Cooney is the best real estate agent we've ever met. After looking for months, he was the first agent we felt was honest with us. He remained that person throughout the entire process. Due to the pandemic, he went above and beyond, helping in matters that ultimately weren't his to deal with. We are so thankful!... Read more
1st Feb 2021 (4 years ago)
E Farthing
H&G Chiswick really made the whole process extremely easy for us outlining the process, presenting realistic summaries of the local market and pricing of the property. H&G Chiswick managed viewings through COVID restrictions providing updates on Tier Restrictions and requirements. As an estate agent they are extremely integrated with and supportive of the local community and businesses.
Paul Cooney is an enthusiastic estate agent who clearly loves his job and cares for his clients. He really made the whole process extremely easy for us. His communication is effective, appropriate and friendly and I very much felt we were a team particularly when selecting which buyer was right for the property. In addition, Paul went above and beyond my expectations by providing support and encouragement to me vis a vis the agent for the property we bought in Kent (i.e. out of his area)... Read more
Seller
1st Feb 2021 (4 years ago)
C Macartan
Paul was exceptional. From the start he was candid, proactive, and professional. He encouraged and allowed ample time to be in the property prior to purchase to get a feel and to allow time for detailed checking of items. Throughout the post-sale activities, he proactively followed up with the difficult and protracted probate sale conveyancing, resolving some of the more intractable issues and patiently encouraged and checked in throughout the process.... Read more
Buyer
1st Feb 2021 (4 years ago)
R bailey
Horton and Garton have changed my view of estate agents, after wasting hours with other agencies in London it was such a relief to find such a competent team! It also helps they have the best portfolio of properties! Paul was genuine, knowledgable and outrageously cool from day 1, making the whole transaction seamless. Thankyou!... Read more
31st Jan 2021 (4 years ago)
U Sale

Paul and his team were recommended to us by some neighbours whose house he had quickly and successfully sold last spring. However, having attempted to sell our property in 2016 and 2017 without luck after being very poorly advised by a number of local estate agents, it was with some trepidation when we decided to enter the market again in August of last year.
Our fears proved to be utterly unfounded and the process could not have run more smoothly. We found Paul’s honesty, transparency and personal touch very refreshing and in stark contrast to our experience with the larger, more traditional estate agents in the area. We were given a realistic estimate and achieved the asking price within a few weeks. He at all times responded quickly to any queries that arose and kept us up to date with developments along the way even though we were not in the country at the time. We were also very grateful for the solicitors and removal company that he put us in touch with.
We cannot praise Paul and his team highly enough and would thoroughly recommend them to anyone in West London who is considering buying or selling their property.... Read more
Seller
31st Jan 2021 (4 years ago)
Kate
Paul has recently sold our house, the second property he has sold for us over the years. Paul’s enthusiasm, commitment and communication skills are second to none. At all times he kept all members of the chain updated, so often agents leave people in the dark wondering what is happening with paperwork. Paul sold our property during lockdown without anyone stepping inside the property - an impressive feat, this meant we secured our dream family home.
Paul is honest with a huge passion for the Chiswick property market - we wish him every success.... Read more
Seller
31st Jan 2021 (4 years ago)
Cal
We bought a property Paul was selling. The best experience we’ve ever had with an estate agent. Paul was extremely professional, responsive and transparent. He kept the process moving forwards quickly and kept all parties up to date. Overall, impressive and a very nice guy to deal with!... Read more
Buyer
31st Jan 2021 (4 years ago)
M Kremer
It was an absolute pleasure to work with Paul Cooney, who runs Horton and Garton. He was extremely quick and responsive throughout the whole process of finding the right property and taking it through to completion. Paul gives a highly personalised, friendly and professional service.... Read more
1st Dec 2020 (4 years ago)
A Reisberg
Paul is like no other estate agent we have ever worked with. His approach and availability are unique. You can write to him at any time and he will try to help out. He manages to be personal and friendly as well as professional and knowledgeable at the same time. He knows when to push and when to stay clear. Nothing is too difficult when you ask for help. This approach pays off!... Read more
28th Nov 2020 (4 years ago)
R Banerjee
Paul was amazing! His depth and breadth of knowledge of the area was a real benefit in our search and unlike most agents he listens to what you say and your requirements. He was also readily available.... Read more
19th Nov 2020 (4 years ago)
T Saifee
Paul provided a refreshingly honest approach to managing our sale. He was extremely efficient and very responsive to communications. It was the best experience we could have hoped for and would certainly go to him again.... Read more
Seller
28th Oct 2020 (4 years ago)
R Bell
Horton and Garton come very highly recommended from me - Paul Cooney made the whole process seamless, he was Incredibly professional, responsive and clearly very skilled at his job. His communication skills are second to none and the marketing material he produced for the sale of my house was immaculate and beautifully shot. If you are selling a house in Chiswick and surrounds you won’t go wrong if you choose Horton & Garton... Read more
Seller
27th Oct 2020 (4 years ago)
S Bowerman
I worked with Paul Cooney on the purchase of a flat in Chiswick. He was very responsive throughout the entire process and always answered my questions. It made what was a very stressful process a little easier. I would highly recommend him to assist with a sale or purchase.... Read more
Buyer
27th Oct 2020 (4 years ago)
Karish
I don’t like estate agents. But I do like Paul Cooney. In all seriousness, he did a great job and was regularly in touch (without being annoying), constantly checking that everything was going smoothly and whether there was anything more he could do to help. He’s also the King of Emojis. Great service. Very impressed.... Read more
30th Sep 2020 (4 years ago)
A Belchamber
Paul's initial enthusiasm for our property was a sentiment that he carried throughout the sale right up to completion. Securing the right deal for us very quickly and seeing it through with excellent advice. With the occasional Memoji's offering some light relief it was a real pleasure to deal with Paul whilst not forgetting the professional team surrounding him.... Read more
Seller
29th Sep 2020 (4 years ago)
R Earles
Paul has recently sold our 2 bed flat. Managing to get an offer before we went into lockdown!
A few years prior to selling Paul had valued our flat with the potential at selling at a later date. He kept in contact, not being pushing and often say "hello' on the high road. His passion of Chiswick & honesty was a main factor with going with him.
At all times he kept communication with the whole chain and helped when necessary to help move it along.
I wish you all the success with the future.... Read more
Seller
23rd Sep 2020 (4 years ago)
S Förster
Was absolute amazing to deal with H&G and Paul in particular! He was super responsive and managed the process professionally and in the best interest of all parties involved. Would always work with him again!... Read more
16th Sep 2020 (4 years ago)
J Gooch
Paul helped my mother sell a property in Chiswick, he was super efficient, friendly, communicative and made what was a potentially stressful experience a very easy and relaxed one. Paul gives 100% commitment to looking after his clients. Thank you... Read more
Seller
11th Aug 2020 (4 years ago)
A Duggan
I enquired about a property via Rightmove. I didn't view the property because the enquiry on right move was a very simple question about the lease. They then added my details to their database without consent (this is a GDPR breach). After this they then started emailing me about properties, once again, without consent. I emailed them in 2019 and after a back and forth they agreed to remove my details. Now that covid is over and they want sales they're now emailing me again. So they didn't have my consent and they didn't remove my details. I've now flagged them to the regulator because no company should be operating this way. Hopefully the regulator gives them a warning. Companies that deal with properties should take personal data seriously. This company clearly doesn't... Read more
25th Jul 2020 (4 years ago)
H Jones
Paul and the Horton & Garton team are exceptional. They are super quick, active, innovative and get the job done.
They are also super honest.
They sold our house highly successfully and I recommend them as the best estate agents I have ever worked with.... Read more
Seller
4th Jun 2020 (4 years ago)
R Schoo
Paul is great, super responsive and knows how to add value and resolve issues... Read more
28th May 2020 (4 years ago)
E ross
Paul is the best estate agent in Chiswick, he’s an all round lovely bloke and his knowledge matches his personality.... Read more
27th May 2020 (4 years ago)
E Stevens
Paul is a top class estate agent. Attentive, sensitive. Very much appreciated working with him again.... Read more
26th May 2020 (4 years ago)
S Davda
Paul goes above and beyond all expectations of customer service. I would go as far to say that it's the best customer service I have ever received in any industry. I doubt that there is a better estate agent in England. Paul knows his stuff and knows people. He managed to close a deal on my property a few days before lock down. He can match sellers to buyers, is incredibly responsive, amiable and goes the extra mile. He was even willing to make an hours drive to my house in the burbs to pick up keys when i couldn't drop them. Nothing is too much for Paul. He closes the deal with happy customers on both sides. I wouldn't want to use any one else to buy or sell a property. Thanks Paul.... Read more
Seller
26th May 2020 (4 years ago)
E Allen
Paul & his team absolutely stand out about the crowd. Paul sold me my first ever home in Chiswick and I couldn’t have asked for a more helpful, forthcoming, straight-talking and downright great, kind guy to guide me on my path to home ownership. Paul met me and introduced me to the property that would become my home - having grasped so quickly what would suit me. He helped me prepare an offer and do everything he could in his power to help me get the property while being fair with the owner. Others have mentioned here but his comms are second to none and his upbeat personality makes a very special experience that much more exciting. He also recommended a great lawyer and builder. When I come to sell my home I would without a doubt use Paul and his team. Thank you for proving Estate Agents can be good guys!!!... Read more
Buyer
20th Jan 2020 (5 years ago)
S BARGERY
I had been an estate agent in Chiswick and the surrounding areas for many years. I know a good estate agent when I meet one. Paul exceeded all my expectations. He was incredible to work with. Always available, always kept in touch via WhatsApp, full of energy, enthusiasm, knowledge and experience. I would not hesitate to recommend him. Simply the best.... Read more
18th Jan 2020 (5 years ago)
T minguet
If you want to sell your property in Chiswick, there's only Paul! He has gone beyond what other agents might do and hand-picked our buyer, we had few but serious buyers only! I would not hesitate to work with him again if I had to sell in the future!... Read more
Seller
21st Nov 2019 (5 years ago)
L Chivers
Paul Cooney is exceptionally talented in his field. He is extremely hard working and remained committed to the deal throughout. He is not only professional and courteous but he recognises how important it is to stay in touch and continually update you throughout the transaction. I can't recommend him highly enough - he really does stand apart from other agents that I have dealt with over the years. Horton & Garton acted for the seller of our beautiful family home and I would use them without question on any of our future property transactions.... Read more
Buyer
19th Nov 2019 (5 years ago)
A A
Paul is the best estate agent in the area. He knows his stuff and is genuinely interested in your individual needs and wants.
I wouldnt hesitate to recommend him to anyone buying or selling a property.... Read more
14th Sep 2019 (5 years ago)
E hayter
A very happy experience buying a flat with Paul and Jenn. I got exceptional help, and all sorts of extra support including links to local craftsmen, and 24/7 availability - expecially useful when negotiations got a touch fraught over a weekend. All Estate Agents should be like this. I may never move again, but if I do it will certainly be with Horton and Garton.... Read more
Buyer
7th Aug 2019 (5 years ago)
K gillott
I have nothing but the highest praise for Paul and his team. Professional, knowledgeable, courteous, good- humoured,buzzing with energy and enthusiasm, I knew I was in good hands from the off. Paul communicated via WhatsApp on an almost daily basis so I was kept informed every step of the way on the marketing of the property. This was a probate sale and Paul made a potentially difficult experience seamless. His recommendation of an excellent conveyancing team was also spot on. Paul was a joy to deal with, went above and beyond what was expected, achieved a fantastic end result for us and I would not hesitate to recommend him.... Read more
Seller
7th Aug 2019 (5 years ago)
D Owens
Exceptional service. Paul and the team were incredibly helpful and reassuring, taking a genuine interest in proceedings, often beyond what would usually be seen as the agents role. The personification of personal service, I would not hesitate to recommend... Read more
25th Jul 2019 (5 years ago)
T Asquith
We have just sold our house using Horton & Garton and the experience was remarkably pain free. Paul is a rare breed indeed amongst his profession. He is courteous and professional but what stood out was his honesty and energy. He had frank conversations with us at the beginning of the process about price and strategy and seemed to have a clear plan of how to get the property sold. Paul’s energy and enthusiasm throughout the whole sale was palpable. I would say what makes Paul stand out is that is that he didn’t just show the house he enthusiastically sold all of its attributes.... Read more
Seller
15th Jul 2019 (5 years ago)
S Ghela
Paul Cooney is an unusually good agent runs Horton and Garton the way estate agencies should be run. He always responded promptly to communications and keeping us updated throughout our selling process. In addition, providing advice throughout the sale process. Many thanks to Paul for going the extra mile in assisting us to sell the property.... Read more
Seller
14th Jul 2019 (5 years ago)
S allcock
Paul Cooney is an unusually good agent. He kept me informed at all times. He always responded promptly to communications. We did not achieve the price he originally estimated but I don't believe anyone would have. I would use him again and strongly recommend him for Chiswick sales.... Read more
Seller
11th Jul 2019 (5 years ago)
J Purchase

I had an offer accepted on a house this week, and it might be strange to say but I was honestly gutted it wasn’t through Paul at Horton & Garton.
I was recommended to him by a colleague and quickly learnt he is the best agent I think I will ever work with.
He listens, he didn’t send me properties I didn’t want or try and make me view in areas I didn’t like, if he had a suggestion of a property that was out of area he would explain why I should view it and not just try and force me through the door.
He kept in constant contact! He even messaged me at 11pm one night and he had instructed something new that could work! (Sadly by the time we could view it had gone under offer)
He is realistic on pricing and ensures the properties are in a fit state to view, so many we viewed with other agents were so messy it was hard to view!
Most of all though he’s honest! He told me the best roads, he explained the market honestly, He told me when I was expecting too much for my budget and he also told me the property I found was a good deal even though it wasn’t through him!
I will definitely recommend Paul and his team and I am hopeful we will work together in the future!... Read more
Buyer
8th Jul 2019 (5 years ago)
H Shepherd
Delivering an exceptional and faultless level of service, Paul Cooney runs Horton and Garton the way estate agencies should be run. Tightly communicating with the buyer and seller at all times, Paul provided market-leading advice throughout our purchasing process. With our very many thanks to Paul for making, what can be a difficult and stressful process, seamless, quick and actually, a lot of fun.... Read more
Buyer
15th May 2019 (5 years ago)
R Lawrence
Paul was a thorough, professional and incredibly amiable estate agent. In some ways unconventional, he doesn't wear a suit, is very relaxed with his time and getting to know his customer and that's what works- he really is a breath of fresh air and got me an excellent deal. I wouldn't hesitate to recommend him and his team.... Read more
10th May 2019 (5 years ago)
C Ma
We have nothing but praise for Paul and his team! Professional and efficient with a real focus on customer service. We felt fully informed through the entire process. Their passion for real estate and communication are really the key elements that make them stand out from the crowd. We would not hesitate to work with them again in the future.
Cherie and Kevin... Read more
8th Apr 2019 (5 years ago)
R Fiona
By far the best estate agent experience we had whilst searching for our new home in Chiswick. Paul and James were amazing throughout - they were honest, great at communicating with us at each stage and enjoyable to work with. We would highly recommend them! Best wishes, Roger and Fiona... Read more
19th Mar 2019 (5 years ago)
I Hostickova
Buying a house as first time buyer is an emotional journey but with all honesty, Paul and his team made it so smooth and clear that I couldn’t ask for better. From the first contact and viewing until the completion Paul has kept me up to date with progress, answered all my questions, kept the process going and chased involved parties where necessary. He really went over and beyond and changed my mind about real estate industry after this positive experience! I could not be happier partnering with him even though I was a buyer... Now, I’m having my dream place at heart of beautiful Chiswick and I am hoping not to sell it any time soon but if so, I have already found my agent. Highly recommended! :) Wishing you all the best and success!... Read more
Buyer
27th Feb 2019 (5 years ago)
D Dalley
Paul and James recently sold a house for us in Chiswick and from start to finish the service was exemplary. The energy and enthusiasm from both of them was incredible. We were particularly impressed with the regular communication. We would have absolutely no hesitation in recommending them, far and away the best estate agents I have ever dealt with!... Read more
Seller
27th Feb 2019 (5 years ago)
C Paul
A cut above all the rest! Paul’s personal touch in every interaction with prospective buyers really helped with my sale, and his timely communications always made me feel fully up to date. A real gem!... Read more
Seller
22nd Jan 2019 (6 years ago)
H @dromor
Paul Cooney is just incredible at what he does. Quick & efficient but most importantly always an open line of communication. Really stands out above the rest.... Read more
8th Jan 2019 (6 years ago)
A Coster
We bought our beautiful Chiswick home through Paul and James after a year of searching. I think we've used almost every estate agent in the area and they were world's apart. Exceptional service, we felt like we were dealing with real human beings rather than sales people. Couldn't rate highly enough and will deff use them when the time is right to move on.... Read more
Buyer
3rd Jan 2019 (6 years ago)
N Macrides
Paul sold my flat earlier this year and he did an amazing job in a tough market. Paul works super hard and provides incredible customer service with a personal touch. Recommed!... Read more
Seller
20th Dec 2018 (6 years ago)
M Kusi
It has been an amazing process dealing with Paul and James at Horton & Garton W4. Communication has been excellent throughout, not a deadline missed. The guys were true to their word and I highly recommend them if you are looking to buy or sell in Chiswick.... Read more
8th Nov 2018 (6 years ago)
V Wang
Paul Cooney, who recently sold our family property, went above and beyond our expectations. His empathy, energy, knowledge and communication skills are second to none. A breath of fresh air!... Read more
Seller
25th Oct 2018 (6 years ago)
M Long
It has been a pleasure to work with Paul on various projects, ethical, courteous, professional. The best in his field.... Read more
16th Aug 2018 (6 years ago)
S Carville
Paul is such a pleasure to work with - incredibly professional and you won't find a more courteous chap in this industry. Very much looking forward to working more together in future! Two very enthusiastic thumbs up!... Read more
6th Jul 2018 (6 years ago)
A Arent
Great work ethic and fantastic customer service! Highly recommended!... Read more
20th Jun 2018 (6 years ago)
A presti
Simply a great experience working with Paul. You will very hardly find anyone who’s as knowledgable and professional as him. He knows the area inside out.... Read more
13th Jun 2018 (6 years ago)
R Lisle
Paul Cooney has sold a couple of houses for me. He's a big character and personality whos level of Brexit-proof optimism is incredible to behold. Importantly, he's a nice chap, frank and honest. In this regard he is head and shoulders above the procession of crooks and chancers I've had the misfortune to encounter from a range of other Chiswick agents.... Read more
Seller
6th Jun 2018 (6 years ago)
C Williams
Highly recommend this agent. Paul Cooney in particular is dealing with our sale. He is exceptionally hard working - works ridiculous hours. Very professional and quick to answer any queries. Treats each client to a very personal service. He recommended a solicitor with the same work ethic as himself so things moving very quickly.... Read more
Seller
2nd Oct 2017 (7 years ago)