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  1. Home
  2. Horton & Storey - Shirley
Horton & Storey - Shirley Logo

Horton & Storey - Shirley

179 Stratford Road, Shirley, Solihull, B90 3AU
We are an independent, RICS regulated, estate agents dedicated to Solihull. We offer a service that is trustworthy, transparent and focused on completing sales – for the benefit of both buyers and sellers. Offering residential sale and purchase options, we are here to listen and advise, not mislead and over-promise. Marketing and selling property is easy, it’s completing a sale that can prove problematic and stressful. Horton & Storey is results driven and client focused – we believe these ideals go hand-in-hand. By putting that extra legwork into chasing the all necessary paperwork of the sale and helping it through to the exchange of contracts, we reduce risk of sales delaying or falling through. We pride ourselves on a transparent and personable approach to the profession, and our clients appreciate the personal touch. Horton & Storey is regulated by the Royal Institution of Chartered Surveyors (RICS). In a fluctuating marketplace, there is a need for consumers to have confidence and security. This regulation shows that we practice globally recognised ethical and professional standards.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 2:00pm
  • Sunday Closed
View all details

Horton & Storey - Shirley Reviews (247)

Have you used this agent?
  1. 94% 5/5 Stars
    94%
  2. 3% 4/5 Stars
    3%
  3. 0% 3/5 Stars
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  4. 0% 2/5 Stars
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  5. 3% 1/5 Stars
    3%
All (247)
Seller (87)
Buyer (44)
Landlord (6)
Tenant (8)
General (102)

L O'Neill

5/5 Stars
I recently sold my house with Horton & senate and I couldn’t be more pleased with the service I received. From start to finish, the entire process was handled with professionalism and efficiency. They kept me informed every step of the way, offering clear advice and ensuring that the sale progressed smoothly. Their local market knowledge was invaluable in pricing the house correctly, and the marketing strategy brought in a steady flow of viewings almost immediately. The team was always available to answer my questions, and their negotiation skills helped secure an excellent final sale price. Selling a home can be stressful, but Horton & senate made it a seamless experience. I highly recommend them to anyone looking to buy or sell their property. Thank you.... Read more
Seller
10th Oct 2024 (17 weeks ago)

A Hill

5/5 Stars
My Mothers house completed today ! Everyone was extremely professional and helpful throughout a difficult period . Big thanks go out to Jen , who quite honestly is brilliant at her job , give her a pat on the back Justyn . Thoroughly recommend this Estate Agent , you won’t be disappointed Tony Hill... Read more
Seller
28th Sep 2024 (19 weeks ago)

S Hawkes

5/5 Stars
We employed Horton Senate to deal with the sale of our house and Jennifer White was our sales consultant. The sale turned out to be quite difficult, due to the 2 chains involved. However, we are completing tomorrow and we wouldn’t have got the sale done without Jennifer’s help. She has been fantastic all the way through and to coin a phrase ‘she went above and beyond’ what was expected of her. In fact, our solicitor even left all the chasing to Jennifer, because by his own admission, ‘she’s so much better at it than me’. It’s a shame I can’t give her more than 5 stars, because she thoroughly deserved it! Simon.... Read more
Seller
26th Sep 2024 (19 weeks ago)

G Kentish

5/5 Stars
Jen supported us throughout the process of buying our first house. Many thanks!... Read more
Buyer
9th Sep 2024 (22 weeks ago)

R Kelly

5/5 Stars
We had the pleasure of working with Jennifer from Horton & Senate as first-time homebuyers. Jennifer made the process very simple and supported us every step of the way. Communication was a breeze, as Jennifer was extremely responsive to our emails and texts. She kept us well informed throughout the process with regular updates making it stress-free. We couldn’t be happier with our new home and would absolutely recommend Jennifer and the team to anyone looking for an estate agent!... Read more
Buyer
9th Sep 2024 (22 weeks ago)

S Vernon

5/5 Stars
Excellent communication, in challenging sale . Prompt responses and feedback.... Read more
Seller
9th Aug 2024 (6 mo. ago)

N Lewis

5/5 Stars
From Inception to hand over all went very smoothly, was kept informed and updated on viewing appointments, follow-up feedback calls. Found everyone very helpful and friendly so have no reservations in recommending H&S Services Many thanks Janet (Solihull)... Read more
23rd Jul 2024 (6 mo. ago)

J moloney

5/5 Stars
Jennifer definitely deserves a promotion, as an agent she has gone above and beyond with supporting me through my house sale. Any house sale is stressful, but Jen has been amazing throughout and i definitely couldn’t have done it without her support..she’s a real asset to Horton and senate. Thank you Jen you have helped me through one of the hardest times in my life and I am truly grateful x... Read more
Seller
12th Jul 2024 (6 mo. ago)

K H

5/5 Stars
A huge thanks to all the team at Horton & Senate! An exceptional service from valuation to completion. Justyn, Jennifer and Robyn were always on hand to make the entire process of selling completely stress free. We were in a rush to get our house on the market as we had our heart set on a house we could potentially loose considering our house wasn’t even on the market. Within a week it was photographed, listed on Rightmove and a block viewing booked in for the Saturday. It was sold within a week. They offer such a personalised service which is hard to come by with estate agents. We will be highly recommending you to family and friends. Thank you for helping our family secure our forever home.... Read more
Seller
2nd Jul 2024 (7 mo. ago)

R Cattermoul

5/5 Stars
Bought a house through H&S, Jennifer was very helpful throughout the whole process, always keeping a line of communication open and answering and questions we had... Read more
Buyer
2nd Jul 2024 (7 mo. ago)

K Mrozowska

5/5 Stars
Very nice and professional, thank you Jennifer for all your help and patience with my endless questions at the property viewing.... Read more
15th May 2024 (8 mo. ago)

H Ghulam

5/5 Stars
My experience with Horton & Storey has been exceptional. Jennifer White had been the agent dealing with my purchase. She was polite and professional, providing all the reassurance one would need when going through a daunting house process. She was always at hand to offer additional support and would correspondence without any delay. A great asset to the team. Would definitely use Horton & Storey again. Once again thank you. :)... Read more
Buyer
14th May 2024 (8 mo. ago)

R Khanom

5/5 Stars
I had the pleasure in the process of purchasing a property with Horton and Senate. I was liaising with Jennifer, she responded to queries very efficiently and was very helpful at all times. They are a fantastic team. I highly recommend them for a stress free experience when purchasing a property.... Read more
Buyer
26th Apr 2024 (9 mo. ago)

H Brown

5/5 Stars
A big thank you to Robyn and Jen for a professional service throughout the sale process - from the initial valuation meeting to regular communications, we have felt really supported. Would highly recommend!... Read more
Seller
26th Apr 2024 (9 mo. ago)

S Begum

5/5 Stars
Jennifer white has been really helpful and super efficient with my move. Always quick to reply with any queries!... Read more
17th Apr 2024 (9 mo. ago)

K Grewal

5/5 Stars
Great service! Jennifer White & the team made my whole house buying experience as stress free & run as smoothly as possible. Everyone was really responsive, supported me throughout the journey. Really happy with the service.... Read more
Buyer
28th Mar 2024 (10 mo. ago)

A Rhodes

5/5 Stars
From start to finish Jen was very professional and helpful when we needed assistance even when we exchanged contracts she made sure we were happy with everything "well done all in the office"... Read more
26th Mar 2024 (10 mo. ago)

P Rawson

5/5 Stars
Sold 5 houses for me over the years always good service . All good price achieved . service and staff are excellent... Read more
Seller
24th Mar 2024 (10 mo. ago)

C Ellis

5/5 Stars
My experience of using Horton & Storey, if there was ever a10 star rating then I would rate a 10 star. JENNIFER is the most pleasant & understanding young lady I have met. I have experienced some stress through my sale and purchase and it was Jen thatevery time to calmed me down and tell me what I needed to be told. Jen thank you so much for being there and I can certainly have that bottle now.... Read more
Seller
15th Mar 2024 (10 mo. ago)

Jane

5/5 Stars
We were delighted by the excellent marketing, sale and completion of our property by Horton & Storey, Shirley, Solihull. Big thank you to Jenn who was the lead coordinator and Robyn for their professionalism and excellent customer service throughout. We would definitely recommend this estate agents.... Read more
Seller
13th Mar 2024 (10 mo. ago)

S Meeten

5/5 Stars
Many thanks to the team at H&S - who helped us purchase our new family home! Great effort from Robyn/ Jen & Justin... Read more
Buyer
7th Mar 2024 (11 mo. ago)

D Buckley

5/5 Stars
We chose Horton & Storey not only because of their very competitive prices, but also after hearing a friends experience of their services and can now understand why they came so highly recommended. From start to finish Horton & Storey have been professional, efficient and super helpful in every aspect of our house sale. We have to give a special mention to Jen who is fantastic at her job! Her communication has been superb throughout, keeping us informed every step of the way, always polite and friendly and going the extra mile when needed, which is really rare these days. She made what can be a very stressful time in your life much less stressful and we thank her wholeheartedly for all her help! We would highly recommend Horton & Storey to anyone considering selling or buying their property! ***** Thank you!... Read more
Seller
6th Mar 2024 (11 mo. ago)

J D

4/5 Stars
I would like to retract my previous disappointment with Horton&Storey.It has now been resolved by Robyn in a quick professional manner Now I am More Than Satisfied with the service I have received ..Let's hope we can do some business,????... Read more
29th Feb 2024 (11 mo. ago)

J dyer

1/5 Stars
Had an appointment with Sarah Murad 4 o'clock Tuesday 27 no show .I phoned the office at 4:15 who said she was on her way at 4:45 sill no Sarah ,no phone to apologise nothing at 5:50 i leave .What a waste of my time Professionals I dont think so... Read more
28th Feb 2024 (11 mo. ago)

J Gillott

5/5 Stars
In a tough market, H&S was realistic and pragmatic from the start, with a realistic initial valuation. They handled the whole contract from start to finish, and we ended up with numerous viewings and a successful sale. H&S had good communication throughout the process, seeing as I was an executor to a deceased relative selling a distant located property. Property sales are largely Internet driven, and they had good advice on photos and Internet strategy to secure a sale.... Read more
Seller
8th Feb 2024 (1 year ago)

J Odedra

5/5 Stars
Great experience, on hand to answer queries and very friendly staff.... Read more
28th Dec 2023 (1 year ago)

E Chau

5/5 Stars
Professional agency, always be responsive and helpful!... Read more
12th Dec 2023 (1 year ago)

K farouk

5/5 Stars
Professional team managing things promptly, Jennifer very helpful, if unexpected issues show up she is able to manage and communicate with all parties till it be sorted. H&S highly recommended, well done team... Read more
30th Nov 2023 (1 year ago)

M N

1/5 Stars
Very disappointed with service or lack of, called twice to make appointment to view a particular property, they said we will call back but no call back, then I did the save on right move sent a message and no response. This particular house was on Robin Hood lane and I really hope the person selling is reading this.... Read more
29th Nov 2023 (1 year ago)

R Fletcher

4/5 Stars
I would highly recommend Horton & Storey Estate Agents - we found them not only to be highly professional in everything they do, but they also had a personal touch, which is quite hard to find in this day and age. As an independant estate agent, Horton & Storey were very flexible with any changes that had to be made, were supportive when their help was needed and went beyond what was needed to ensure everything went smoothly with the sell of our house. We would definately use Horton & Storey again.... Read more
Seller
29th Nov 2023 (1 year ago)

C Grant

5/5 Stars
Had a fantastic service by Robyn who was the agent acting on our sale, absolutely brilliant, so professional and great communication too. Would highly recommend.... Read more
Seller
27th Nov 2023 (1 year ago)

R yan

5/5 Stars
i am writing a compliment to H&S Jennifer who is always responsive and helpful to facilitate our purchase of a family home around the Shirley area ????????... Read more
Buyer
21st Nov 2023 (1 year ago)

J Sullivan

5/5 Stars
The experience I have received from Jen and the team ha e been undoubtedly the best ever. They always went above and beyond and no question or support was too much trouble. They are indeed the number 1 estate agent to use if you are selling your house. Jen you were fantastic ????, thank you so much. ????... Read more
Seller
14th Nov 2023 (1 year ago)

F W

5/5 Stars
We highly recommend Jennifer and the team at Horton& Storey. They are very helpful in answering and always efficiency and quick respond promptly. Thank you Jennifer !... Read more
2nd Nov 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
From first meeting Justin to working with Jen I could not have wished for a better team to support me and my family to sell my property. They were exceptional, very professional and answered all my questions with diligence. I mostly worked with Jen, she went above and beyond to ensure that I understood everything and I was comfortable when viewings were booked in. I would recommend Horton & Storey to anyone wishing to sell their property. Jen got us over the line and was very efficient, always happy and so supportive. Thank you Jen, you are a credit to the team.!... Read more
Seller
23rd Oct 2023 (1 year ago)

H Robertson

5/5 Stars
Robyn and the team have been extremely knowledgeable and helpful throughout the entire selling process - thank you... Read more
Seller
17th Oct 2023 (1 year ago)

M Touloubre

5/5 Stars
Sold our house through Horton & Storey, first class service from start to finish from both Tom, Justyn & all of the team. Would like to give special praise to Jenny who went above & beyond to help us, nothing was too much trouble & we are extremely grateful for her kindness throughout the process. Would highly recommend.... Read more
Seller
16th Oct 2023 (1 year ago)

S allen

5/5 Stars
The process from start to finish was really easy and help was always available when needed. The staff are very welcoming and helpfully even over the smallest of things Thank you for all your help... Read more
13th Oct 2023 (1 year ago)

A Chavda

5/5 Stars
Robyn has been an excellent agent and has worked over and beyond by informing me with information. Always gets back to me promptly and excellent customer support and service received... Read more
12th Oct 2023 (1 year ago)

J Aguirre

5/5 Stars
Excellent communication from the start and throughout the process so far. The team carry a professional weight compared to other agencies we spoke with... Read more
12th Oct 2023 (1 year ago)

Sabna

5/5 Stars
Thank you to the Amazing Justyn. The team, especially Jen!! After a long six month our journey comes to an end and we truly could not have done it without your support. Thank you!!... Read more
23rd Sep 2023 (1 year ago)

P Katwa

5/5 Stars
I would highly recommend Jennifer and the team at Horton & Storey. Great communication and very helpful in answering and addressing any issues or questions, promptly.... Read more
21st Sep 2023 (1 year ago)

N Stevens

5/5 Stars
Justyn and the team were very helpful and efficient in helping us to sell our property and would not hesitate in recommending them to other potential sellers/buyers - many thanks!... Read more
Seller
18th Sep 2023 (1 year ago)

Anita

5/5 Stars
Horton and Storey Estate really is an excellent and efficient team. Especially Jennifer and Justyn are very attentive, courteous and good at listening. They followed me through the whole purchasing process and assisted me with all difficulties. My family and I are very grateful for their assistance.... Read more
Buyer
28th Aug 2023 (1 year ago)

S Uppunda

5/5 Stars
They are excellent. They are very much approachable. Jenni did wonderful job. I hope they are best in Solihull area for anyone selling or buying houses. Their team so proficient in every steps of purchase process. Really delighted by their service I would recommend them all time... Read more
25th Aug 2023 (1 year ago)

J Lam

5/5 Stars
Horton & Storey Estate Agents are very professional. I would like to thank Jennifer for her help throughout the conveyancing process. She helped me secure the offer, liaised with the seller and the surveyor, and promptly replied to my enquiries. Finally I am able to buy my dream home. I would like to recommend Horton & Storey to everyone who is going to purchase your own home in Shirley!... Read more
Buyer
18th Aug 2023 (1 year ago)

G Turner

5/5 Stars
Thank you Justyn, Jennifer and the team. Living away from Shirley it was important we found the right agent to hand over responsibility and act on our behalf. From an initial visit to the office and meeting the extremely professional Jennifer to Justyn’s approach at valuation we knew that Horton & Storey were the agents for us. Despite difficult market times they remained optimistic and within a few weeks an asking price offer achieved. Great service and, as they promised, a positive outcome. Would recommend.... Read more
Seller
14th Aug 2023 (1 year ago)

O Wong

5/5 Stars
good service!!!! good communication?high efficiency?... Read more
9th Aug 2023 (1 year ago)

L Merrill

5/5 Stars
Justyn at Horton and Storey was very professional and helpful. He sold our property within a couple of weeks.... Read more
Seller
9th Aug 2023 (1 year ago)

Galaxy

1/5 Stars
TIME WAISTERS. Appointment booked for 17.15. Got a call at 17.08 explaining they will be late so THEY asked us to move the appointment at 17.30. I want to stress the fact that even tho we were there already, and they ring us at the last minute, we did not insist nor argue to keep the appointment, we would have not made a scene if they needed to reschedule it, but they offer to just delay it by 15 minutes. We were pleased they still wanted to carry on the view and waited. At 17.50 we decided to leave the property as nobody show up, they didn't even had the decency to ring us again. (Yes, we did check if anyone was in the property). Needless to say we will avoid this agency like the plague, invest our money elsewhere and invite you all readers to do the same.... Read more
8th Aug 2023 (1 year ago)

Rav

1/5 Stars
If I could give 0 I would but sadly they earn a star. I’ve tried contacting them about a property 7 times, every time they said they would call me back (I’ve waited over a month) and no reply. I then thought let’s go to their office I turn up when it says it’s open and no one is there. It’s really a shame that they are selling the property I want and not a more professional company.... Read more
Buyer
31st Jul 2023 (1 year ago)

K Cheng

5/5 Stars
Thanks for H&S for our new home in Birmingham. ????????... Read more
27th Jul 2023 (1 year ago)

A D

5/5 Stars
I have had the absolute pleasure of dealing with Ms Robyn Peters at Horton & Storey. She is polite, extremely knowlegable, and her passion for her job really shows through. I'm very happy to have met her and I would highly recommend her services to others (like myself) who also struggle to get their head round some of the more complex details that come with moving house. Thank you Robyn, please never change.... Read more
26th Jul 2023 (1 year ago)

S Atkinson

5/5 Stars
Horton & Storey are the estate agents everyone else should aspire to be. From first meeting Jen to enquire about marketing our property with a pretty tight timeline, through to meeting Justyn at the professional and honest valuation, we have had a great experience with what can be a tricky process. If you want your house to sell to the right people at the right price, and for the service to be tailored to your needs, this is the estate agent you want to use.... Read more
Seller
25th Jul 2023 (1 year ago)

J Daniels

5/5 Stars
Thanks for your support in obtaining this property, the staff were very punctual organised, approachable and helpful a pleasure to work with!... Read more
25th Jul 2023 (1 year ago)

B Ryder

5/5 Stars
Justyn and team provided an excellent service in our recent house purchase. They were always available, courteous, and helpful.... Read more
Buyer
10th Jul 2023 (1 year ago)

K Allison

3/5 Stars
It has taken 6 months to get a vendor and a further 3 months to complete the sale of our property in a difficult financial environment. Justyn Horton was very professional, he listened and wasn't at all pushy. He made helpful suggestions and gave feedback when asked. He got our sale over the line for which we are very grateful. His company's attention to detail was much better when he was personally engaged with our questions or with the showings. Other staff were less good.... Read more
Seller
29th Jun 2023 (1 year ago)

S parkes

5/5 Stars
Horton & storey were brilliant when purchasing a house through them. Jennifer was so helpful throughout made the stressful time of moving alot more enjoyable ????... Read more
Buyer
24th Jun 2023 (1 year ago)

K Wong

5/5 Stars
Excellent team providing a quick, accurate and professional service in real estate area.... Read more
21st Jun 2023 (1 year ago)

M Harris

5/5 Stars
Rented a property for a year through Horton and storey and they were extremely helpful and easy to get hold of. Especially Charlotte who was amazing.... Read more
Tenant
21st Jun 2023 (1 year ago)

L C

5/5 Stars
Horton and Storey are an extremely professional and helpful estate agency, the best in the biz! Thank you to the whole team for "rescuing" my house in times of need, helping me to get things organized and finding me a truly fantastic tenant who treats my house like their own home. Their service has been outstanding; a special thanks to Charlotte who has been an absolute pleasure to deal with and always on top of everything - thank you!!... Read more
Landlord
16th Jun 2023 (1 year ago)

A Bennett

5/5 Stars
We are absolutely delighted with Charlotte and her colleagues at Horton & Storey, we have moved from another company in Birmingham and the dedication and professionalism is there for all to see, we already have an offer on our property. Great Company and great service.... Read more
Seller
16th Jun 2023 (1 year ago)

A D

5/5 Stars
Working with Justyn Horton has been an absolute delight! From the moment we started collaborating, Justyn's communication skills stood out. He kept me consistently updated, leaving no room for confusion. His clear and concise relay of information made it easy for me to understand everything I needed to know. Not only is Justyn a great communicator, but he also possesses a wealth of knowledge in his field. His expertise shines through in every interaction, and he is always ready to address any questions or concerns I may have. Additionally, Justyn's polite and friendly demeanor adds a pleasant touch to our working relationship. It is no wonder that our business receives such high praise when Justyn is involved. His professionalism, combined with his exceptional communication and extensive knowledge, make him an invaluable asset. I am truly grateful for the opportunity to work with Justyn and experience firsthand why he is highly regarded in our industry. Thank you, Justyn, for your outstanding contributions and exceptional work ethic!... Read more
14th Jun 2023 (1 year ago)

M Workman

5/5 Stars
Really good service ,kept up to date at all times and went the extra mile to ensure our house sale went as smoothly as possible.Have and will continue to recommend there services to friends and family .... Read more
Seller
12th Jun 2023 (1 year ago)

R Stillman

5/5 Stars
So helpful and always on hand. Made our move so much less stressful than most! Thanks Jen and team!... Read more
10th Jun 2023 (1 year ago)

R Maria

5/5 Stars
Amazing communication from the staff and although we came across some small bumps on the renting process, Jennifer and Charlotte went out of their ways to help us in order to have the smoothest move in! The property was immaculate when we received it and when we had a small issue with the washing machine, it was promptly taken care of and fixed within a day! Could not recommend them more!... Read more
Tenant
7th Jun 2023 (1 year ago)

N Kent

5/5 Stars
Massive thank you to Horton & Storey and in particular Charlotte & Jennifer for their help with renting my flat. Brilliant service and you guys are the best!... Read more
Landlord
31st May 2023 (1 year ago)

L P

5/5 Stars
I would like to thank Horton & Storey Estate Agents, especially Charlotte, and Jenifer for being wonderful, really polite, and helpful. I would like to say that the whole process from the viewing and then finally being accepted at the application stage has been very smooth. has been exceptional throughout this process. Very professional and made this easy and efficient. We literally had 3 weeks to move, however, you guys made the process smooth and less stressful for me. I would highly recommend Horton & Storey whatever you want to move or sell your home, they are wonderful. Thank you for your time and support... Read more
9th May 2023 (1 year ago)

N yazid

5/5 Stars
I don’t think Jennifer White deserves any less than a full 5 star! She is simply incredible at her job. Bear in mind that I’m quite fussy but Jennifer always treats me fairly and politely. I’m a foreigner trying to settle down in the UK, so having a decent shelter is both exciting and overwhelming to me yet not even once she treats me any less. Imagine receiving hundreds of property interests per day, she stays quick at responding to all emails. I was late for 15mins for my viewing slot yet she patiently waited and welcomed me with the brightest smile. I also had tons of questions which then she communicated them clearly to the landlord and came back to me accordingly. All I can say is, this is my 4th letting agent and Horton Storey tops them all. Jennifer is so accommodating and I’ve to credit her for giving the best impression of the agency. Not to mention that she made it possible for me to escalate my moving date and went extra mile to even work on a Bank Holiday just so I get my keys! I could go on and on and trust me all you can hear is compliments from my side. ????... Read more
Tenant
6th May 2023 (1 year ago)

P Davin

5/5 Stars
Charlotte and Jennifer have been amazing. From viewing the property to getting the keys, they’ve both made the process feel extremely easy! Thank you both. Really recommend Horton & Storey for renting.... Read more
Tenant
5th May 2023 (1 year ago)

M Baldwin

5/5 Stars
Horton & Storey Estate Agents have recently successfully sold our house in Solihull and we completed last Friday. This is the second time we have used Horton & Storey to sell our house in the last four years. Again they were excellent throughout the whole process managing the chain and keeping us informed. Special mention to Justyn who worked tirelessly for us. As well as being a great estate agent they are also very competitive with a low fixed fee compared to other estate agents who charge a percentage. I highly recommend Horton & Storey.... Read more
Seller
16th Apr 2023 (1 year ago)

S Singh

5/5 Stars
Great experience! Jen and the team were super helpful and really efficient at getting us into our new home. Highly recommend, will definitely use Horton and Storey again... Read more
9th Mar 2023 (1 year ago)

L Byrne

5/5 Stars
Excellent service. Extremely personal touch that I've not found with any other agents. Recommend... Read more
6th Mar 2023 (1 year ago)

M Howard

5/5 Stars
Just completed a sale through Horton Storey in Kings Heath. Justyn, Tpm, Florence and the team were really helpful, proactive and supportive throughout the journey. Nice personalised service and I would recommend them.... Read more
Seller
3rd Mar 2023 (1 year ago)

B Hunt

5/5 Stars
Brilliant service, friendly helpful staff who all made the whole process quick and smooth. Always in constant contact, keeping you updated every step of the way, very helpful. Justyn was always on hand for every little question we had about the process. Would highly recommend to anyone as you made it so much easier especially being first time buyers. Thank you for all your help!... Read more
Buyer
24th Feb 2023 (1 year ago)

J Masters

5/5 Stars
From the beginning to valuing our house and then putting it on the market the service was excellent. Left everything for them to deal with viewings. Very helpful in information and things we needed to do. Absolutely wonderful Justyn and Tom business partners and their lovely staff. Reccomend them thoroughly ?????Jad & Les... Read more
Seller
23rd Feb 2023 (1 year ago)

D Andrews

5/5 Stars
Excellent service very polite when communicating with staff will help you along the process of selling your house you couldn't say for better... Read more
Seller
22nd Feb 2023 (1 year ago)

R Sumel

5/5 Stars
I would like to say that the whole process from the viewing and then finally being accepted at application stage has been very smooth. Jennifer White has been exceptional throughout this process. Very professional and made this easy and efficient. We have never rented before and I would highly recommend anyone looking to rent to use Horton and Storey.... Read more
Tenant
28th Jan 2023 (2 years ago)

K Sale

5/5 Stars
Justyn, Tom and the team have been terrific, both in terms of professionalism and simply as lovely people, during the recent sale of our property. Much appreciated.... Read more
Seller
23rd Jan 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Thank you Tom and team for taking me through the sale process ! My house sale was smooth due to them, I was kept informed and all my questions and requirements were dilligently addressed . They have a good knowledge of the market and they are helpful, giving honest advise . I felt that they were very professional ! One thing to mention is that they were engaged in the same time as a high street (well known) local name and the difference in services was remarkable to say the least !... Read more
Seller
31st Dec 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
The team’s knowledge of the market and local area resulted in a quick sale and speedy result of the sale of my property. I am delighted with the professional help and support they all provided... Read more
Seller
28th Nov 2022 (2 years ago)

S Holme

5/5 Stars
Thank you for helping us sell our home! From our initial quotation through to completion Horton and Storey were there every step of the way. Justyn and Emma in particular were very professional and approachable and helped us a lot, particularly when things got a little tense. We are now settling into our dream house and can't quite believe it is ours. This would not have been possible without Horton and Storey's help.... Read more
Seller
7th Nov 2022 (2 years ago)

P Shah

5/5 Stars
Florence has been absolutely amazing. So many estate agents treat you as just another customer, but Florence is by far the best estate agent we have ever met. She understands our needs and sends through houses she thinks we will like. She is so friendly and so approachable and she actually cares!! We really hope that you’re the estate agent who finds our house!! Recommend these guys all day long!... Read more
Buyer
25th Oct 2022 (2 years ago)

T Darwin

5/5 Stars
Would highly recommend Horton and Storey Estate Agents. Justyn and the team were professional, efficient and extremely helpful. best price on fees Would definitely use again... Read more
24th Oct 2022 (2 years ago)

L West

5/5 Stars
Thank you to Justyn and Florence at Horton & Storey for helping me sell my mothers house. At a very stressful time for me they were very patient and professional and kept me informed at every stage of the process. I was very impressed by how Justyn provided evidence of how he had calculated the potential selling price of the property. He had really done his research beforehand. It was great getting emails whenever a viewing was booked, and then a telephone call to update me on the results of the viewings. A sale was agreed very quickly. The staff all all really helpful and friendly . I would definitely recommend.... Read more
Seller
20th Oct 2022 (2 years ago)

callum

5/5 Stars
Excellent service, communication was 2nd to none. Jennifer was highly flexible and dealt with any issues quickly and accordingly. Thank you!... Read more
12th Oct 2022 (2 years ago)

B Ertürk

5/5 Stars
More than a 5 star. So happy to work with them. Special thanks to Charlotte.... Read more
8th Oct 2022 (2 years ago)

H Prodromou

1/5 Stars
The staff are a bunch Of time wasters never again go with people who know what they are doing big let down to the lettings team????????... Read more
Landlord
22nd Sep 2022 (2 years ago)

R Jaangid

5/5 Stars
Thank you Horton & Storey for arranging house viewing (that too on Saturday) and finalizing the things. Everything went quite smooth, a lot faster than I thought and full support from H&S at every step. I highly recommend Horton and Storey.... Read more
Buyer
13th Sep 2022 (2 years ago)

Indy

5/5 Stars
I had a very positive experience with Horton and Storey who were very easy to talk too and liaise with throughout the process. They always seem to have someone on hand to talk about any issues in a friendly manner. They also provided me with good contacts for solicitors as well who were equally good.... Read more
6th Sep 2022 (2 years ago)

S Parry

5/5 Stars
Thank you Justyn and Emma for all your chasing and assistance to make this move a reality. I know it wasn't the easiest but your support and efforts are hugely appreciated. I would happily recommend Horton and Storey to family and friends. Please also pass our thanks to Tom who has taken our calls throughout for support when we needed it. Definitely the best estate agents in Solihull to deal with not just our sale but advice on our onward purchase. Wishing all at Horton and Storey every success.... Read more
Seller
2nd Sep 2022 (2 years ago)

johnlib

5/5 Stars
We are now safely installed in our new apartment in Solihull and are enjoying our new surroundings. The process of buying turned out to be very rocky, due to a variety of delays and last-minute shortcomings from various solicitors that led to us being ‘homeless’ for a fortnight. We’re feeling so relieved that we’ve finally made it and that the stress is lifting now! Thank you to everyone at Horton and Storey (especially Emma Tovey) for your help and support through the many tortuous twists and turns that our saga took. You must have felt yourself caught between opposing forces on many occasions, but we’ve all emerged, more or less intact! Your communication was always very clear, honest and punctual, so we never felt left in the dark, and we were constantly kept up to date with progress. Your understanding of how we must be feeling, was very re-assuring in the circumstances. At least our case may be an example of the worst that might befall, to be used to regale others with in the future. Thanks again for getting us here. We highly recommend the approachability and efficiency of Horton and Storey! With best wishes and grateful thanks. John and Sandy Gough... Read more
Buyer
17th Aug 2022 (2 years ago)

K Murray

5/5 Stars
Jennifer was lovely kept me up to date at every step through the process dealt with my enquiries quickly and efficiently thank you for your help... Read more
5th Jul 2022 (2 years ago)

J Hollingsworth

5/5 Stars
Wonderful service from Charlotte. Would recommend this estate agents to anybody thinking of moving.... Read more
1st Jul 2022 (2 years ago)

M Altaf

5/5 Stars
Just wanted to give a huge shout out to the professional and on point service from H&S. They have gone above and beyond to secure our forever home and cant thank them enough for their support throughout. Thanks H&S and keep up the good work! Would definitely recommend.... Read more
1st Jul 2022 (2 years ago)

J Horley

5/5 Stars
Absolutely amazing service, fast and extremely helpful, I can't fault Horton and Storey at all, they have been wonderful in helping me out of a tricky situation... Read more
1st Jul 2022 (2 years ago)

R Richards

5/5 Stars
Great experience today with your company. I believe I was in contact with a lady called Jennifer. She was so attentive and really is a credit to your team. Thanks for everything! ????... Read more
30th Jun 2022 (2 years ago)

E Barry

5/5 Stars
Great experience. Lovely friendly face , great customer service from Jen!... Read more
30th Jun 2022 (2 years ago)

R Altaf

5/5 Stars
Excellent estate agents, helpful, responsive and supportive. Highly recommend... Read more
29th Jun 2022 (2 years ago)

G REHMAN

4/5 Stars
Excellent service from start to finish, regularly kept updated on progress of my property which was marketed via horton & storey, and communicated through Charlotte on a day to day basis. Pleased property was let within a reasonable timeframe. I would definitely use this agent again going forward, to manage any future property marketing appraisals etc. I would therefore have no hesitation recommending this estate agents, for any future property related needs.... Read more
23rd Jun 2022 (2 years ago)

D Dredge

5/5 Stars
Smooth and easy process in selling my property, was kept informed at all key points. Would recommend. Thanks to all the team.... Read more
17th Jun 2022 (2 years ago)

S Brooker

5/5 Stars
An exceptional estate agents that are very professional, knowledgeable, helpful and supportive through what can be a very stressful experience. All along the way kept us informed and had great resolve when faced with difficult situations in a very calming manner. I can't praise the team enough and would highly recommend using them for selling or buying your property. Not your typical estate agent. 5 stars.... Read more
14th Jun 2022 (2 years ago)

K Smith

5/5 Stars
Can’t rate this Estate Agent highly enough. We had an extremely difficult and emotional time in a very long winded process to get our sale through and Emma in particular was absolutely amazing. She kept us informed every step of the way when other professional practices were giving no information at all. The whole team are fantastic. Thank you Horton and Storey would definitely do business with you again.... Read more
10th Jun 2022 (2 years ago)

C Chong

5/5 Stars
It is the first time for both my wife and I renting our property and throughout the process, all of the Lettings team at Horton & Storey have been professional and approachable. Tom, Charlotte and Jennifer have advised and assisted us with everything in getting the property ready to rent and sourcing the best potential tenants in timely fashion. A special mention goes out to Charlotte who have been friendly and responsive with our constant questions. We felt we were well looked after instead of the typical hard sell approach and would highly recommend Horton & Storey!... Read more
10th Jun 2022 (2 years ago)

S Baker

5/5 Stars
I have purchased a house from Horton & Storey and also used them to let out a property. Everytime I have spoken with the team they have been courteous, friendly and efficient. I would definitely recommend them if you are looking for a local, friendly estate agents.... Read more
8th Jun 2022 (2 years ago)

R cragg

5/5 Stars
Here's the journey so far: last Friday morning , Jennifer enthusiastically registered us and our "profile" of 'gots' and 'wants', Monday 8:45am, with fold-up bike on chilly street, Florence and Justyn invited me and Brompton bike inside onto comfy settee and warmth; discussed one beautiful property and instant inclusion into viewing window (staff gave us a choice of 2 windows); just 5 days later, Saturday 10am Florence welcomes us inside this perfect property and skilfully, eloquently balances giving information yet making us feel responsibly free to explore. That same morning, as Horton & Storey advise, we immediately email our enthusiastic offer to purchase, along with attachments on our finance, as Jennifer clearly described. All done within 5 days! So chose THEM! This is a friendly, efficient and professional group of people who clearly work well as a team (which is exactly how other professional Estate Agents have evaluated Horton & Storey, across the week). Now ..............."fingers, and everything else, crossed ......."... Read more
4th Jun 2022 (2 years ago)

H M

5/5 Stars
Huge thank you for your help/support and most definitely advice through the whole sale/purchase. Your calm and knowledgeable approach made the process seamless. Pass our gratitude to the ladies in the office who were always informative and happy to help.... Read more
4th Jun 2022 (2 years ago)

N Gall

5/5 Stars
Justyn and the team were always helpful and professional. Would highly recommend using these Estate Agents following the sale of my property.... Read more
1st Jun 2022 (2 years ago)

Bogusia

5/5 Stars
Great service !... Read more
30th May 2022 (2 years ago)

D Mogg

5/5 Stars
Like most people we found our recent move incredibly difficult and often felt confused with what was going on on the process. Fortunately we sold our house with Horton and Storey who were by far the most useful people on the whole process. The communication was always very clear, honest and punctual so I never felt left in the dark, they constantly kept me up to date with the progress and we’re always understanding. We had spoken to other estate agents who were obviously after the hard sale, with Horton and Storey we felt like we were being professionally cared after and I could not recommend them enough.... Read more
Seller
27th May 2022 (2 years ago)

A Michael

5/5 Stars
I had to conduct viewings from abroad and Florence was particularly helpful in recording the viewing and sending them to me. She was responsive and patient, answering all my questions and understanding of my situation. It was a pleasure dealing with her and I’m sure many in the future will find the same.... Read more
27th May 2022 (2 years ago)

Z Begum

5/5 Stars
Amazing help from the staff here they helped me so much and were really on top of everything. Would recommend to anyone who is trying to move.... Read more
23rd May 2022 (2 years ago)

A S

5/5 Stars
From the moment I met Tom when he came to value my house I knew they were the right company for my house sale. Their knowledge and support throughout has been excellent and they have great to deal with. Definitely recommend to anyone looking to sell their home... Read more
Seller
20th May 2022 (2 years ago)

M Harris

5/5 Stars
Horton & Storey were excellent in helping us start renting our first property together ( me and my partner), especially Jennifer and Charlotte. They made the process simple and were always there on hand to help with any queries we had. Highly recommend Horton & Storey for their professionalism and support.... Read more
Tenant
19th May 2022 (2 years ago)

A Rogers

5/5 Stars
Can’t recommend enough- Justyn is great to work with- a genuine person and great communicator.... Read more
13th May 2022 (2 years ago)

G Howard

5/5 Stars
We weren’t familiar with this agents prior to finding a property with them. Our experience so far has been great. Good communication and a helpful team.... Read more
12th May 2022 (2 years ago)

G Fernandes

5/5 Stars
Horton & Storey delivered everything we asked for. We found Ms. Charlotte Ford listened to us and took great care in providing everything what we asked for. Thank You for your professionalism .... Read more
7th May 2022 (2 years ago)

B C

5/5 Stars
Dear Justyn and Team Thank you so much for all your help and support in navigating me through a complicated chain ! Finally got there! Your communication and support was exceptional from start to finish, notably from Justyn and Emma. Extremely professional at all times. However all the team provided round the clock communication when needed in their absence. Would highly recommend your services. Keep up the good work !... Read more
3rd May 2022 (2 years ago)

K Chan

5/5 Stars
Thank you so much for your help and advise throughout the process. We appreciate and are very satisfied with your service.... Read more
30th Apr 2022 (2 years ago)

L Hull

5/5 Stars
Excellent communication so far from Charlotte’s Thank you. Would highly recommended.... Read more
29th Apr 2022 (2 years ago)

K Hebbar

5/5 Stars
Horton & Storey are the one of the best professionals. Charlotte and team was very friendly and supportive during the entire process.I would recommend everyone to be a part of their journey..Best wishes and keep it going..Hortin & Storey..... Read more
28th Apr 2022 (2 years ago)

C Else

5/5 Stars
We have Recently sold our property with H&S and could not have asked for better service. We was kept up to date throughout our viewings throughout to sale and completing. Special thanks to Justyn for marketing the property and getting the right buyers through the door and to Emma for keeping us up to date with everything and constantly chasing questions on our behalf. Although a small estate agent the team and there commitment is unrivaled and we would 100% use there services in the future.... Read more
Seller
27th Apr 2022 (2 years ago)

J Spain

5/5 Stars
Such a helpful team. It's so refreshing to deal with estate agents who care in these crazy housing market times.... Read more
16th Apr 2022 (2 years ago)

H Connan

5/5 Stars
A fantastic service throughout! Whilst we didn’t end up buying the house we viewed on this occasion, the service we received was fantastic. Booking a viewing was very easy, Emma worked hard to find a time that fitted around us going away and other plans we had to ensure we didn’t miss out. Communication was excellent and it felt like we were valued customers even just for the viewing process. Absolutely stood out as a fantastic service and one we would highly recommend. I hope there may be another house come up with Horton and Storey as I know we will get the same service again. Thank you to you all!... Read more
15th Apr 2022 (2 years ago)

P Lo

5/5 Stars
We used Horton and Storey for our buying process and I always receive prompt response. Thank you specially for Emma, who provides professional response for all my enquiries within a day. I can feel the true passion to help from her customer service. The agent can provide legal and surveying referral as well. I really appreciate deeply on their all round support during the buying process.... Read more
Buyer
14th Apr 2022 (2 years ago)

M Culley

5/5 Stars
My first time renting my property and all of the team at Horton&Storey have been brilliant. They have helped me with everything including getting the property ready to rent. They have advised me on what is best to do throughout the process and have kept me updated on all matters as they happen.... Read more
Landlord
13th Apr 2022 (2 years ago)

M G

5/5 Stars
I can’t recommend enough. All the staff had fantastic interpersonal skills, seemed happy at work and value, quality of service was brilliant. After a bad experience with another local company where I was made to feel like an inconvenience and I could be ignored, I was amazed how much better the customer care and service was here. 10 stars if I could!... Read more
8th Apr 2022 (2 years ago)

R Stokes

5/5 Stars
An excellent, professional and honest service received from Justyn throughout the process of selling my property. I will be highly recommending Horton & Storey to friends and family. I am extremley pleased with how smooth the process was. Thanks again for everything.... Read more
Seller
8th Apr 2022 (2 years ago)

EdT

5/5 Stars
Tom and his team provided great service as usual. Easy to deal with and always available to speak to. Tom marketing strategy is modern and he executes it to the highest standard. Five stars, perfect service and highly recommend as always.... Read more
8th Apr 2022 (2 years ago)

C Hubbleday

5/5 Stars
Thanks so much to Jen for the very informative and knowledgeable viewing that I attended today. Excellent service with lots of smiles too!... Read more
8th Apr 2022 (2 years ago)

J Ashard

5/5 Stars
I called the office to register my details for any upcoming properties and spoke with Tom. He was really helpful and answered any questions I had. He was very knowledgeable and it made a nice change to speak with an agent that I felt had the time to speak with me and get a feel for what I was looking for. Thank you!... Read more
7th Apr 2022 (2 years ago)

J shaughnessy

5/5 Stars
Viewed a property with jen a couple of weeks ago and she was brilliant! Very informative and knew exactly what she was doing. Great experience. Would highly recommend.... Read more
7th Apr 2022 (2 years ago)

J Forbes

5/5 Stars
I have recently viewed with Horton & Storey and everyone that I spoke with was really helpful and viewings was booked for me straight away. Great service highly recommended... Read more
5th Apr 2022 (2 years ago)

K Lee

5/5 Stars
Emma and Florence, millions thanks for your excellent service! As a newcomer to the community, I am grateful for your professional help. I feel accepted and welcomed. It's a wonderful experience viewing house and purchasing property with your thoughtful help. I will surely recommend you to my friends. Brilliant work!... Read more
Buyer
5th Apr 2022 (2 years ago)

S He

5/5 Stars
Highly recommend Horton and Storey from my personal experience! We came across this Agency when we were viewing a house on a Saturday. We then agreed to have our house valued following Monday. Photos were taken on Wednesday, our house hit on the market at Friday night! All sorted in one week! It was because how prompt that they delivered their job, our house managed to attract lots of viewings requests over the busy weekend, which then allowed us to arrange viewings during following week. And we were eventually offered very good price from quite a few viewers. Again, house sold in a week and our dream house has been secured by them too. All thanks to Horton and Storey’s prompt and professional manner as well as their confident sense within the house selling market, we were able to go through the first section of the whole process so smoothly, they are no doubt a potentially very strong player who will only make house selling/ buying a less stressful one! Well done and thank you.... Read more
Seller
4th Apr 2022 (2 years ago)

J Mianger

5/5 Stars
I had a great experience selling my house. Service was excellent and I was constantly updated on progress. They always responded to my queries and steered me in the right direction. Have managed the buyer excellently to make the whole process seamless and painless as possible.... Read more
Seller
31st Mar 2022 (2 years ago)

V Galbraith

5/5 Stars
We are using Horton and Storey to sell our home but we are not making it an easy task. We have already found our dream home in Scotland and had our offer accepted so time is of the essence. So far Horton and Storey have gone above and beyond to help us. They have set the bar high for themselves and hopefully they continue as they've started. Cannot thank Justyn and Emma enough for the help and reassurance they have given us to this point. Thanks guys... Read more
Seller
23rd Mar 2022 (2 years ago)

W Thompson

5/5 Stars
Excellent experience in dealing with Horton & Storey to purchase our new family home. Great communication throughout and extremely friendly when showing us around the property. Fantastic service!... Read more
Buyer
22nd Mar 2022 (2 years ago)

D T

5/5 Stars
Just recently completed a purchase with Horton & Storey, they were excellent from start to finish! From negotiating the sale to completion. Emma do Justyn both did an amazing job keeping me and my partner up to date with the progress. Thank you for helping us buy our first home!... Read more
Buyer
21st Mar 2022 (2 years ago)

S Sheikh

5/5 Stars
Highly recommend! I really appreciate all the help the team has given, especially Emma and Justyn. They kept me updated throughout the sale and purchase process. Glad I used their services! Thank you!... Read more
Seller
21st Mar 2022 (2 years ago)

M Cockerill

5/5 Stars
Very pleased we used Horton & Storey for our sale - courteous and professional from the start. Excellent support from Emma, who displayed tenacity in following-up with others as the transaction progressed; Tom was just what we wanted from our agent when he conducted viewings. No hesitation in recommending H&S to anyone looking to sell their house.... Read more
Seller
21st Mar 2022 (2 years ago)

E mallett

5/5 Stars
We have purchased a house through Horton and Storey. Emma has been with us every step of the way (we had issues within the chain), supporting us till completion. We really appreciated all her expertise and guidance. Thanks Emma... Read more
Buyer
12th Mar 2022 (2 years ago)

Anonymous Tenant

5/5 Stars
I’ve known Charlotte Ford now for quite a few years both professionally and as a friend, she is truly unique in both..consciences..considerate..Dedicated..Caring..always putting others first making sure all is accomplished quickly and efficiently elevating any concerns or stress you may be feeling!! Her professionalism and care is a true asset to any business..and a true friend in so many ways!!! Kind Regards L.Ince... Read more
Tenant
10th Mar 2022 (2 years ago)

C Eguia

5/5 Stars
Thank you Charlotte for showing me around the house I had a look at. You're amazing. Detailed information also given and prompt to respond on my questions.... Read more
5th Mar 2022 (2 years ago)

A M

5/5 Stars
Charlotte, has been exceptional and a GREAT person/professional to deal with since the first call. Thank you very much, for your help and patience with the renting process of the flat. : ) :)... Read more
Tenant
4th Mar 2022 (2 years ago)

J a

5/5 Stars
Property sold through Horton & Storey. professional and efficient. Justyn and Emma were very approachable throughout, ensured , kept up to date with any relevant information. An excellent estate agents, with Professionalism, Quality, Responsiveness, Value would recommend foe selling and buying ,SHJ... Read more
Seller
1st Mar 2022 (2 years ago)

G Ayu

5/5 Stars
Thank you for helping us sell our house! Honestly the best estate agents I've ever dealt with. Brilliant service from start all the way to completion. Tom, Justyn and Emma were all very friendly and approachable. They kept us informed with any updates throughout the process. 100% recommend them. Thanks again!... Read more
Seller
27th Feb 2022 (2 years ago)

A Ingrey

5/5 Stars
Had a. Viewing at a house with Charlotte who was superb, could answer all questions,knowledgable about her business.Extremely good.... Read more
23rd Feb 2022 (2 years ago)

K Hubbard

5/5 Stars
Viewed a property in solihull. Jen was fantastic and helpful.. unfortunately the property wasn't for me, but I am confident she will find me my perfect home.... Read more
23rd Feb 2022 (2 years ago)

X Peng

5/5 Stars
The service provided by Ms Ford of Horton & Storey was efficient and professional - greatly appreciated.... Read more
21st Feb 2022 (2 years ago)

A Ng

5/5 Stars
Emma was great and professional, Everything was well organized, I really enjoyed the agent services from Hortion & Storey provided.... Read more
18th Feb 2022 (2 years ago)

A m

5/5 Stars
Professional and very helpful ???? and friendly specialy Charlotte. Well done ????.... Read more
17th Feb 2022 (2 years ago)

K Farley

5/5 Stars
Charlotte Ford was very professional in her inspection of the flat and facilitated the necessary repairs speedily.... Read more
17th Feb 2022 (2 years ago)

A Pitt

5/5 Stars
I am a landlord, and have recently been recommended Horton & Storey Every team member I have been in contact with , has been helpful , friendly and professional At present Charlotte Ford is assisting in the preparation to get one of my properties back on the letting market. Her expertise and support have been outstanding, she is a pleasure to work with and I feel my tenants will benefit with her common sense approach and support... Read more
Landlord
17th Feb 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Fantastic service, always keeping us up to date with information, friendly and has made selling our house a breeze. I would highly recommend. ... Read more
Seller
14th Feb 2022 (2 years ago)

C Bailey

5/5 Stars
I like the fact you need to send over docs before viewing. Shows only serious buyers are invited. Viewing was calm and informative. Had enough time to have a look around twice and get good feel for property.... Read more
10th Feb 2022 (2 years ago)

C Shipley

5/5 Stars
Very polite and professional viewing with all of the necessary information and readily available for any questions. Also followed up to see how the viewing went. I would be happy to use Horton & Storey again if any other properties of interest became available.... Read more
10th Feb 2022 (2 years ago)

R Morgan

5/5 Stars
I have recently completed on my purchase and Emma Tovey was amazing, very helpful and on hand to chase things through. She is a credit to the Horton & Storey team :)... Read more
Buyer
7th Feb 2022 (3 years ago)

H djedjik

5/5 Stars
Many thanks for all the team who did very well for my purchase.... Read more
Buyer
27th Dec 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
invited three agents round to appraise the house I had to sell and Horton & Storey (in the form of Justyn Horton) struck me as the most professional and realistic of them all. The house went on the market and within 36 hours, open house viewings had been arranged for no less than 19 prospective purchasers! Within another 4 days, 7 offers above the guide price (several significantly so) had been received and a preferred purchaser selected with Justyn's advice. From that point on, Justyn and his colleague Emma were first class in following through the legal process with my solicitor and frequent contact with the purchaser until the sale was completed in accordance with the agreed time scale. All in all, a very professional, efficient and friendly service from Horton & Storey who I would highly recommend.... Read more
Seller
27th Dec 2021 (3 years ago)

N Thompson

5/5 Stars
I invited three agents round to appraise the house I had to sell and Horton & Storey (in the form of Justyn Horton) struck me as the most professional and realistic of them all. The house went on the market and within 36 hours, open house viewings had been arranged for no less than 19 prospective purchasers! Within another 4 days, 7 offers above the guide price (several significantly so) had been received and a preferred purchaser selected with Justyn's advice. From that point on, Justyn and his colleague Emma were first class in following through the legal process with my solicitor and frequent contact with the purchaser until the sale was completed in accordance with the agreed time scale. All in all, a very professional, efficient and friendly service from Horton & Storey who I would highly recommend.... Read more
Seller
27th Dec 2021 (3 years ago)

A Higgins

5/5 Stars
Tom managed to put my property on the market and get above asking price within a week. This is the first time I've let a property and Tom was very helpful throughout the whole process. I'd definitely recommend him to anyone and I can see why he was nominated for MRICS Young Surveyor of the Year Thanks again Tom.... Read more
Landlord
20th Dec 2021 (3 years ago)

D Broadhurst

5/5 Stars
Thanks to all staff @hortonandstorey. Very pleased with the service they provided! Very Professional, highly recommended.... Read more
18th Dec 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Thanks to all the staff @hortonandstorey. Very pleased with the service they provided! Very professional, highly recommended. Would definitely use again.... Read more
Seller
18th Dec 2021 (3 years ago)

M Rahman

1/5 Stars
Really good reviews uploaded on H&S, it is a shame i cannot add similar experience. I contacted the office just after 9am this morning to arrange viewing for a property. As i will be travelling from London specifically requested for weekend viewing and furnished proof of funds. By midday i contacted the office again to be offered a slot on Friday?. It is obvious there was lack of communication to find out after calling the office again that last appointment has been offered to another person and there is no slots offered. I am extremely disappointed in service, clearly incompetent!... Read more
14th Dec 2021 (3 years ago)

S Sylvester

5/5 Stars
So very happy with the service provided by Horton & Storey. All the staff were friendly, courteous and helpful, at all times. I got lovely buyers & a great price for my house, it went through very seamlessly. All it took was one session of house viewing, they had a great response to the marketing. Couldn’t ask for any more. Felt they offered an honest, reliable service at good value for money.... Read more
Seller
9th Dec 2021 (3 years ago)

Humzah

5/5 Stars
Used Horton & Storey to purchase my first house, cannot recommend them enough, first my first phone call to them to collecting my house keys it was a pleasure dealing with all. Would definitely recommend as there is constant communication and professionalism. Thank you once again Justin, Tom & Emma... Read more
Buyer
12th Nov 2021 (3 years ago)

L sweeney

4/5 Stars
Ok... So if your looking for your stereo typical estate agent... this ain't the place. H&S From first appointment till completion were personable, kind and really approachable and most important for me communicated very clearly very quickly.whilst going through a very stressful time.. buying/ selling during COVID they kept my head above the water... passed me the box of tissues and helped me keep the faith. Justyn and Tom.. offer a very personal service.. you get to speak to them..not signed up and left to pasture. Will every time back an independent small business in the local area... and would use them again 100% if I ever had to move again! NEVER AGAIN!.. Thanks both and keep building the business.. never lose the passion and the personable approach . Lisa... Read more
Seller
12th Nov 2021 (3 years ago)

A Ali

1/5 Stars
Poor service from this place. Very rude guy on the phone when inquiring about a house. Had it not been for a sellers market (there’s more buyers than sellers) places like this would close in a instant. After reading their reviews, I don’t believe they are genuine. Most are from those with 1/2 reviews and that’s for this company. Poor customer service & poor communication! AVOID!... Read more
5th Nov 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Excellent service, professional, considerate, friendly. Lots of viewers, sold my house for a great price and from just one session of viewing - all completed quickly. Happy.... Read more
Seller
3rd Oct 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Excellent service which was tailored to suit me. Great communication, always very professional.... Read more
Seller
30th Aug 2021 (3 years ago)

Michelle

5/5 Stars
I can't rate these guys highly enough. They are a small firm but this means you only deal with a limited number of people who you get to know well, and are always up to speed with what is going on with your transaction. Justyn and Emma were both tenacious and responsive, and without their help we might just not have been able to make it all happen.... Read more
26th Aug 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
5 stars isn't enough. Excellent service from start to finish, especially from all staff and Sales Progression team. I would highly recommend Horton and Storey to everyone.... Justin, Tom Emma, Casey were all so helpful . ... Read more
Seller
14th Aug 2021 (3 years ago)

R jennings

5/5 Stars
Excellent service given by friendly and professional staff. Nothing was to much trouble for them when assisting us with our move.... Read more
3rd Aug 2021 (3 years ago)

R Hinsley

4/5 Stars
Purchased a property with Horton and Storey. Emma was very good in keeping us informed of progress and liaising with the solicitors. We felt very well informed and kept up to date. The reason for 4 stars rather than 5 is due to the difficulty we had in getting a viewing in the first place. We enquired on the property almost immediately upon it being listed on rightmove and demonstrated proof of funds. We were booked in to view the following Saturday. Then we were informed viewings were being brought forward to take place on the Monday. It took a lot of liaising with different appointment slots we were offered being given away before we did get a slot. It was the last slot so we felt like we very nearly missed out. All’s well that ends well, and I would recommend them as an estate agents, but this was slightly frustrating at the start of the process.... Read more
Buyer
28th Jul 2021 (3 years ago)

M Alderson

5/5 Stars
A small knowledgeable team who offered great service and value. Highly recommend.... Read more
12th Jul 2021 (3 years ago)

R Mulligan

5/5 Stars
Horton and Storey were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice, and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.... Read more
Seller
1st Jul 2021 (3 years ago)

G Williams

5/5 Stars
Having recently sold my property through Horton & Storey, I have only the highest praise for Justyn and' All The Team'....ALWAYS kept up to date.....ALWAYS returning any phone messages......ALWAYS remaining polite and professional even when I occassionally put them under a little pressure. Highly reccommended....5 star service.... Read more
Seller
1st Jul 2021 (3 years ago)

M Hill

5/5 Stars
We have dealt with Horton Storey on numerous occasions over the last 12-18 months and on every occasion we have found them to be extremely professional, knowledgeable and approachable with a real attention to detail. They offer a very bespoke and personalised service that the larger chains can't offer. Highly recommended!!!... Read more
29th Jun 2021 (3 years ago)

M McKeever

5/5 Stars
I have only had positive dealings with both Tom and Justyn at Horton and Storey over the past few years. They have been both professional and sincere in all my dealings with them, and I would not hesitate to recommend them.... Read more
28th Jun 2021 (3 years ago)

N Ahmed

5/5 Stars
Absolutely great team; professional, friendly and very good at what they do! I would recommend them highly to anyone… thanks for everything guys ????... Read more
28th Jun 2021 (3 years ago)

A Ip

5/5 Stars
Tom and Justyn at Horton & Storey are an absolute joy to work with. Their knowledge, experience and expertise from the start set us at ease and made the process from start to finish an awesome experience. I would definitely recommend them!... Read more
28th Jun 2021 (3 years ago)

A Richings

5/5 Stars
Having recently sold our property through Horton & Storey, i would highly recommend them to anybody looking for an Estate Agent. Professional and thorough throughout the process, we was always kept up to date at every stage. Excellent Service.... Read more
Seller
28th Jun 2021 (3 years ago)

S Iq

5/5 Stars
Very friendly and professional estate agents. The nicest agents we dealt with in our search for a property to purchase.... Read more
Buyer
17th Jun 2021 (3 years ago)

R Pearson

5/5 Stars
We sold our house in Shirley, Solihull earlier this year with Horton & Storey. From the initial meeting through to completion we cannot speak highly enough of the whole team at H&S. We dealt mainly with Justyn, who was extremely knowledgeable, professional and understanding of the anxiety and stress selling a property can bring with it. The personal, friendly and supportive approach we received made the process so much easier. Justyn was very thorough with everything concerning our property and the team at Horton & Storey were very proactive and kept everything moving without needing any prompting. The quality of the pictures taken of the property were excellent too. We would not hesitate to use H&S again in the future and would highly recommend them to anyone looking for an estate agent they can trust. Thanks again H&S team and Justyn especially. Rachael and David... Read more
Seller
4th May 2021 (3 years ago)

C Mistry

5/5 Stars
We sold our property back in February this year with Horton & Storey. The listing and the house photos taken were brilliant. We were kept well informed throughout the process to ensure we got to completion on time. All round it has been an excellent experience working with Justyn, Tom and Emma. I would highly recommend H&S.... Read more
Seller
15th Apr 2021 (3 years ago)

L Hackett

5/5 Stars
We recently sold our property through Horton & Storey. From the outset, the team were professional, friendly and responsive. They provided excellent customer service throughout the entire process; we would highly recommend to others. Our sincere thanks to Tom, Justyn, Emma and Casey. Keep up the good work!... Read more
Seller
13th Apr 2021 (3 years ago)

M R

1/5 Stars
Shirley Branch - Very selfish bunch of muppets! Unprofessional and lacks skills of client management. Obviously newbies.! Never again!... Read more
7th Apr 2021 (3 years ago)

R Beale

5/5 Stars
We recently sold our house on Portway Close Solihull through Horton and Storey and we would like to say how proficient and professional they were. From the outset Justyn and the team were excellent and they saw the deal through forums. We would recommend anybody to use Horton and Storey as their estate agent.... Read more
Seller
2nd Apr 2021 (3 years ago)

T Giles

5/5 Stars
Everyone at Horton and Storey were fantastic at helping us through the sometimes tricky path of moving home. From the initial visit, to great quality photos taken of our old home, the team were all incredibly friendly, personable, and helpful to the extreme, assisting in any way they could. Would not hesitate to recommend to family and friends.... Read more
Seller
15th Mar 2021 (3 years ago)

Anonymous Homeseller

4/5 Stars
Justin and the team were very helpful in all aspects of the sale.... Read more
Seller
11th Mar 2021 (3 years ago)

Alison

5/5 Stars
We found Horton and Storey professional and efficient. Emma was really great at keeping us in the loop about what was happening with our sale and purchase and everyone always responded to any queries we had quickly. Thank you... Read more
Seller
2nd Mar 2021 (3 years ago)

A Instone

5/5 Stars
Justyn, Tom , Emma and Casey were all instrumental in helping us find our first home and they were extremely responsive and supportive all along the way. I am gutted to of not had the opportunity to meet all of the team in person due to Covid but from our correspondence over the phone they are really lovely people. Whenever we needed to clarify or chase something the team were always happy to chase up with the other parties in the chain and help push things along. They also responded to all of our queries within a matter of hours consistently and also were happy to meet our requests when bidding for the property. Working with Horton & Storey was a pleasure from start to finish. Thanks again from Alex & Sophie!... Read more
Buyer
20th Feb 2021 (3 years ago)

S Fear

5/5 Stars
Tom was very professional, honest and gave us a good valuation for our home. I would recommend Horton and Storey to anyone wishing to sell their home. Genuine people helping you to make the right decision for you.... Read more
Seller
16th Feb 2021 (3 years ago)

H Page

5/5 Stars
We sold our property through H&S. we decided to go with these guys as they were realistic, honest and friendly. Our calls /emails were always acknowledged. We dealt mainly with Justyn and Emma who made the process stress-free. If they don’t know the answer to something, there’s no BS-ing so to speak. They’ll tell you the truth which is what you want when you’re parting with money for a service. There was never any pushy attitudes from them unlike other estate agents we dealt with . We wanted a professional and friendly service . We got exactly that . Nothing was too much trouble with these guys. To anyone thinking of purchasing or selling, I can’t recommend these guys enough. Thank you H&S - H&M... Read more
Seller
12th Feb 2021 (3 years ago)

J Heatherington

5/5 Stars
Justyn was amazing from start to finish. We purchased our home through Horton and Storey, Justyn was always available and was always the first person in the chain to have any information on progress. We would highly recommend Horton and Storey for a individual, informative and positive service.... Read more
Buyer
6th Feb 2021 (4 years ago)

R Singh

5/5 Stars
I recently purchased a property through Horton & Storey. Justyn and Emma were very approachable throughout, ensured i was kept up to date with any relevant information. Thank you all at H&S... Read more
Buyer
6th Feb 2021 (4 years ago)

J Davies

5/5 Stars
Just had a survey carried out by Tom Storey. From start to finish completely professional, first class service. The report is very thorough and simple to follow, clearly identifying the important parts. The after report treatment has been second to none, kind, courteous, efficient and helpful. I have no hesitation is recommending their services and would not hesitate to return should I require another survey.... Read more
19th Nov 2020 (4 years ago)

L Rickus

4/5 Stars
Recently had a survey carried out by Tom. Would thoroughly recommend! The report I received was thorough and it covered everything, was very impressed. Tom was very helpful when I rang him for advice, answering any questions i had, nothing was too much trouble.! Honestly, if you need a survey use these guys. "Excellent"!... Read more
17th Nov 2020 (4 years ago)

D Hollywood

5/5 Stars
Sale of a property... Read more
16th Nov 2020 (4 years ago)

Graham

5/5 Stars
A very professional practice , efficient and friendly. A genuine caring attitude. Excellent.... Read more
16th Sep 2020 (4 years ago)

D sullivan

5/5 Stars
Quality service! Justyn and Tom provided us with regular updates and were always available to resolve any issues that arose throughout the entire process. Highly recommend them!... Read more
30th Jul 2020 (4 years ago)

M Bhatti

5/5 Stars
Excellent professional service was given . Highly recommended!!... Read more
20th Jul 2020 (4 years ago)

S TAYLOR

5/5 Stars
Sold our house with Horton & Storey, would definitely recommend them 100%. Justyn Tom & Emma were brilliant kept us fully informed. Very professional through out, it was lovely meeting you all, thanks again... Read more
Seller
30th Mar 2020 (4 years ago)

S Tailor

5/5 Stars
100% Satisfied customer! We used Horton and Storey for selling our property- the service received was absolutely Outstanding! Justyn, Tom and Emma were professional and courteous at all times. It was an absolute pleasure dealing with Justyn, who in particular was highly knowledgeable, proficient and 100% proactive throughout the whole process, with regular updates and always available to answer any queries. The team really understand the stresses of moving and are completely dedicated to giving a five star service. Would highly recommend them!... Read more
Seller
4th Mar 2020 (4 years ago)

Sal

5/5 Stars
Fantastic customer experience and communication.... Read more
28th Feb 2020 (4 years ago)

P Vinola

5/5 Stars
I would highly recommend Justyn at Horton & Storey. He dealt with the purchase our 1st property and I can say that during the whole process, Justyn kept us informed every step of the way. If we ever had any questions, he would revert straight back to the vendor to obtain the answers and if we wanted another viewing, he booked us in straightaway. He also chased solicitors our on behalf. We were in running on tight deadlines as we had to move from our rented accommodation and he ensured that he completed it within that deadline. When we come to sell our house in the future, we will definitely instruct Horton & Storey. Very impressed with the service we received and they have a very dedicated team. In addition Justyn recommended to us a very good mortgage broker, solicitor to complete our house purchase. In all a very good experience for someone buying our house for the first time.... Read more
Buyer
12th Feb 2020 (4 years ago)

L G

5/5 Stars
We have just purchased a property through Horton and Storey and can't recommend them enough. Justyn was our main point of contact and he really went above and beyond to keep us in the loop through all the stages. It was a lengthily chain and there were a few twists and turns to negotiate but Justyn was on hand to guide us through. They are a fantastic professional, personable and knowledgeable agency and I wouldn't hesitate to sell or buy through them in the future. Thank you Justyn and team!... Read more
Buyer
6th Dec 2019 (5 years ago)

R wallis

5/5 Stars
I used Horton & Storey for the sale of my property. Justyn did a great job, was very professional and did everything he could to help us with the sale. Thank you Justyn for all your help. I would definitely recommend Horton & Storey to my family and friends they go the extra mile... Read more
Seller
28th Nov 2019 (5 years ago)

C Hughes

5/5 Stars
I can not recommend Horton and Storey enough. From start to finish Justyn was friendly, efficient and very knowledgeable. He made the whole selling process pleasant and straight forward. Thank you both... Read more
Seller
25th Nov 2019 (5 years ago)

GR1878

5/5 Stars
As the buyer Horton and Storey were very easy to deal with, we would definitely recommend them in the future. They seem fair and considerate to both the buyer and the seller and Justyn is a all round good guy. George and Carrie... Read more
Buyer
25th Nov 2019 (5 years ago)

E jukes

5/5 Stars
Horton and Storey, Justyn in particular l, are professional, friendly and extremely helpful. This was our first home and he helped settle all our worries and reassured us through a quick and easy purchase. We would highly recommend them... Read more
Buyer
25th Nov 2019 (5 years ago)

Z Martin

5/5 Stars
I purchased a house not too long ago with H&S. It turned out to be a very lengthy and stressful process: Justyn's calm/ caring and professional approach helped so much. It's not just that he was good at what he did, but that he cared and really made the process so much easier . Thanks to H&S for all your help!... Read more
Buyer
10th Nov 2019 (5 years ago)

J D

5/5 Stars
I have recently purchased a property through Horton & Storey. The whole process was as smooth as I could of hoped for, through the help of Justyn. He really went above and beyond in helping me secure the purchase of the property and getting the sale through to my time frame. An excellent estate agents, very happy with the service I received.... Read more
Buyer
23rd Oct 2019 (5 years ago)

F McGruer

5/5 Stars
I recently sold a house and bought a house with Horton and Storey for both. Justyn was absolutely fantastic and nothing was too much trouble for him. I would highly recommend this agency. They are very professional.... Read more
Seller
23rd Sep 2019 (5 years ago)

L chaney

5/5 Stars
Survey for first time home carried out by Tom - Great price, excellent survey and customer service. Can't recommend enough!!... Read more
13th Sep 2019 (5 years ago)

T F

5/5 Stars
From start to finish the process of selling with Tom and Justin was easy and efficient. The pair seem to have knowledge and levels of professionalism way above their years. Would definitely recommend and use again!... Read more
Seller
6th Sep 2019 (5 years ago)

F Nock

5/5 Stars
Recently made a purchase through Horton and Storey and had a really positive experience with them. Justyn is always available and happy to help, and made the process smooth and stress free. I would definitely recommend to others.... Read more
Buyer
24th Aug 2019 (5 years ago)

J Docker

5/5 Stars
Brilliant service from the moment we viewed the property till the moment we got the keys, very pro active company . Highly recommend.... Read more
15th Aug 2019 (5 years ago)

E Parker

5/5 Stars
We used Horton and Storey to sell 2 properties for us and the service was excellent, very efficient and all ran smoothly. Justyn was always available to help and very professional. We would definitely recommend this company.... Read more
Seller
7th Aug 2019 (5 years ago)

J Baker

5/5 Stars
I would highly recommend instructing Justyn at Horton & Storey. He dealt with the purchase of my son's property on Dickens Heath and I can honestly say that during the whole process, Justyn kept us informed every step of the way. If we ever had any questions, he would revert straight back to the vendor to obtain the answers and if we wanted another viewing, he booked us in straightaway. Nothing was too much trouble. He also chased solicitors and was always one step ahead. The property completed in record time thanks to Justyn!. When we come to sell our house in the future, we will definitely instruct Horton & Storey. Very impressed with the service we received.... Read more
Buyer
2nd Aug 2019 (5 years ago)

Anonymous Home Buyer

5/5 Stars
We brought a house through Horton and storey . Nothing is too much trouble for them , very pro active and brilliant communication. Highly recommend... Read more
Buyer
11th Jul 2019 (5 years ago)

M Mather-Crane

5/5 Stars
Quite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!! It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”. Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!... Read more
Seller
22nd May 2019 (5 years ago)

J gray

5/5 Stars
Justyn and Tom were excellent in the sale of my property, it was sold within four days from going on the market due to their hard work in getting potential purchasers to view the house. The whole process was managed and supported well and I would strongly recommend them to anyone. Best agents I have ever had experience off. Thank you... Read more
Seller
5th Apr 2019 (5 years ago)

P B

5/5 Stars
From our first viewing to completion we received excellent service from Justyn and Tom. They were informative and efficient with a relaxed, friendly and approachable manner. In common with most house sales, the process was not without its hitches, but Justyn and Tom helped smooth out any problems. We would highly recommend Horton & Storey and send them our best wishes for the future.... Read more
Seller
3rd Apr 2019 (5 years ago)

D Tehan

5/5 Stars
The service we received from Justyn and Tom was, in our experience, unlike that afforded by big, chain Estate Agents; it was personal, supportive and efficient. at all times, we were kept informed about the progress and processes of the sale of our house. Nothing seemed too much trouble for them.... Read more
Seller
27th Mar 2019 (5 years ago)

B Yassin

5/5 Stars
The best service ever. I would def recommend Horton & Storey. I would use them again. Fantastic service.... Read more
18th Mar 2019 (5 years ago)

D Kemp

5/5 Stars
I would highly recommend Horton and Storey. Justyn and Tom were excellent from the start of my property sale. through to completion. The customer service I received was excellent and they both kept me fully updated on the progress of the sale, nothing was too much trouble for them. I would not hesitate but to use their service again. Thank you guys.... Read more
Seller
10th Feb 2019 (5 years ago)

K Shilling

5/5 Stars
I would highly recommend Horton & Storey. Justyn went the extra mile to get my property sold quickly and for the price I wanted. Communication was excellent at all times and having previously experienced trying to sell through other well known high street agencies, there was no comparison. Justyn’s knowledge of the market is evident and he also gave me a lot of advice when purchasing my next property. Really pleased with the outcome and wouldn’t hesitate to return in the future. Thank you.... Read more
Seller
1st Feb 2019 (6 years ago)

G Bassi

5/5 Stars
Justyn and Tom and very experienced, knowledgeable and professional. They offer an honest service and they really know their patch- I would not hesitate to work with them again or recommend them in the future. Keep up the great work guys!... Read more
30th Jan 2019 (6 years ago)

T Smith

5/5 Stars
From the start to the very finish Justyn and Tom we're first class in selling our home. What we really liked was the fact that we were dealing with two people who were business owners and not just employees and it showed. You can see that this isn't just a job to them. They Care! When there were particularly difficult times during the process the guys went that extra bit to keep things on track and didn't disappear as soon as the branch closed at 6. Highly recommended.... Read more
Seller
16th Jan 2019 (6 years ago)

L O'Regan

5/5 Stars
We are so pleased with the service provided by Horton & Storey on the sale of our property, particularly considering we asked to complete just days before Christmas! Everything about their approach, from the first valuation to marketing and liaising with solicitors in the final stages, was done with professionalism and efficiency. A special thanks to Justyn for quickly responding to our many queries along the way and providing the reassurance we needed. Would not hesitate to recommend them! Laura & Andrew... Read more
Seller
10th Jan 2019 (6 years ago)

M Baldwin

5/5 Stars
A first class service from a professional outfit. My chain had many challenges but Horton & Storey helped me through them. Also very competitively priced compared to others in the area.... Read more
19th Dec 2018 (6 years ago)

N D

5/5 Stars
Purchased through this agents. Good communication and helped the sale go through. Ironed out any lack of communication between all parties. Would recommend.... Read more
Buyer
14th Dec 2018 (6 years ago)

D Roberts

5/5 Stars
Horton and Storey made a house purchase from hell (not their fault) feel a lot more achievable. From the first viewing of the property they were marketing I knew we were in safe hands. They provide a very personal, professional and caring service and are always willing to go the extra mile to keep you updated in the process and feeling calm throughout. Having moved into the area I would definitely use them for my next move whenever that may be. I cannot fault them in any way - Brilliant service.... Read more
Buyer
25th Oct 2018 (6 years ago)

S Ross

5/5 Stars
We recently purchased a property through Horton and Storey and from the very beginning they were professional, honest, efficient and kept us informed throughout the whole process. I would definitely recommend them.... Read more
Buyer
2nd Oct 2018 (6 years ago)

J Crouch

5/5 Stars
Great customer service - very friendly and professional to deal with from start to finish.... Read more
26th Sep 2018 (6 years ago)

G Morgan

5/5 Stars
So happy we chose this estate agent to sell our house. Justyn and Tom are totally professional. They sold our house on the first viewing and the whole sale went really smoothly. It was always easy to contact Justyn. He replied immediately to any queries we had throughout the sale and bent over backwards to help us. Horton & Storey provide a bespoke personal service tailored to individual needs and it was obvious they were totally committed to sell our house at the price we wanted. Would recommend them highly without any reservations. Thanks guys.... Read more
Seller
29th Aug 2018 (6 years ago)

D Singh

5/5 Stars
We sold and purchased a property through H&S estate agents. The service was exceptional from the offset. They were professional, honest, and reliable. They were not pushy in anyway and provided support right up to exchange. I would highly recommend them to anyone selling or buying a property. They regularly kept us up to date. A very big thank you Justyn and Tom, first class service. More than happy to do business in the future.... Read more
Seller
6th Aug 2018 (6 years ago)

S Powell

5/5 Stars
Horton & Storey are proper sales professionals without the pushy sales pitch, doing a great job of belying the Estate Agent stereotype. Justyn and Tom are knowledgeable, experienced, likeable and really easy to do business with. And, because it's their business and it's them that you deal with, you know they will be working hard to get the best outcome for all parties to further grow their reputation and their business. I know that houses sell based on what they are, where they are and the price, but Justyn and Tom secured the sale of our property at the price we had hoped for after another agent had failed to do so over the previous 6 weeks. They we're also far more efficient when it came to taking the pictures and producing the marketing material and most importantly facilitating the viewings. They delivered on their promises and kept me and the purchaser updated with the regularity and transparency required to ensure that both parties were happy and well informed throughout the process. I know this to be the case as not only did it seem that way throughout but the purchaser of my property has also left a 5 star review! If you're looking to sell anywhere in Shirley, Solihull or the surrounding area, you'd be daft not to give Horton & Storey another chance to prove how good they are and get yourself a great, hassle-free and professional experience as a result. Thanks guys! Steve & Emma Powell... Read more
Seller
30th Jul 2018 (6 years ago)

A Fitzpatrick

5/5 Stars
Great customer service! Tom and Justyn were both very responsive to any of our concerns. Our house was sold within 5 days - and they achieved above asking price.... Read more
Seller
20th Jun 2018 (6 years ago)

H Wells

5/5 Stars
We would highly recommend Horton & Storey having recently purchased a house with them. They have delivered excellent customer service and were always extremely prompt in answering any queries we had. We were kept regularly updated throughout the buying process, and they were friendly, professional and approachable.... Read more
Buyer
31st May 2018 (6 years ago)

C James

5/5 Stars
Very professional, helpful with competitive rates. They will go above and beyond to help you find your dream home.... Read more
27th Apr 2018 (6 years ago)

L Hooper

5/5 Stars
Had a survey done, Excellent service would definitely recommend to family, friends and anyone else who's looking at purchasing property.... Read more
Buyer
9th Mar 2018 (6 years ago)

J Smith

5/5 Stars
Definitely recommended.... Read more
23rd Feb 2018 (6 years ago)

T Desai

5/5 Stars
Sold my house through them. Excellent service throughout. From the intial valuation right through to completion I recieved excellent service, communication and help. Compared to other shirley estate agents to whom you are just another property, these guys actually knew and cared and got my HOME sold. Would definately recommed and definately a rising player in the shirley/solihull property market. Good luck Justyn and Tom and thanks.... Read more
Seller
23rd Feb 2018 (6 years ago)

L Draper

5/5 Stars
Great service, got a survey done quickly and without any confusing jargon within the report, thanks guys.... Read more
26th Jan 2018 (7 years ago)
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