R Tamjid
Thanks for showing us round today! Lovely property!... Read more
23rd Oct 2024 (16 weeks ago)
S Agnes
Lovely team, made me feel really welcome from the moment i stepped in.... Read more
21st Oct 2024 (17 weeks ago)
J White
Excellent service... Read more
12th Oct 2024 (18 weeks ago)
M Brooker
Madethe move as easy as possible... Read more
30th Sep 2024 (20 weeks ago)
G Tobandi
Nice office and great experience... Read more
30th Sep 2024 (20 weeks ago)
Y Gohil
Wonderful viewing today!!... Read more
27th Sep 2024 (20 weeks ago)
S Bloomfield
Got the result we wanted and helped us scoop the property at last! Moving up in the world!... Read more
Buyer
27th Sep 2024 (20 weeks ago)
A Ahamed
Thank you for being so flexible with me!... Read more
25th Sep 2024 (20 weeks ago)
S Radebe
Signed the contract this morning and am looking forward to moving in!... Read more
23rd Sep 2024 (21 weeks ago)
J Visser
Thanks for helping me sell my house today. We have been looking forward to the sale for a long time. We tried a number of agents but then Hyde and Rowe managed to get it done. We can now downsize as planned. Many thanks.... Read more
Seller
23rd Sep 2024 (21 weeks ago)
R H
Great viewings today, keep them coming guys!... Read more
19th Sep 2024 (21 weeks ago)
B Constantine
Very happy with the team at Hyde and Rowe. From the first meeting with Jonathan to the close date, he worked so hard to find us the perfect home. Lauren walked us through the home buying process and is extremely professional, kind and honest. He listened to everything we deemed as essential for our future home and seriously made it happen. We were able to purchase our dream home because of his hard work and the huge amount of savings!... Read more
Buyer
18th Sep 2024 (21 weeks ago)
M Khatun
Fast sale! Couldn't be happier!!... Read more
Seller
10th Sep 2024 (22 weeks ago)
M Nail
Efficient and well deserving of their praise. Excellent for evaluations.... Read more
6th Sep 2024 (23 weeks ago)
C Anderson
Showed me a few properties that weren’t really what we wanted…but then they showed us a gem! It was perfect, so we close the sale and now we’re moving in! Glad we finally did it!... Read more
Buyer
29th Aug 2024 (24 weeks ago)
B Hill
Were courteous and welcoming on the call today and am looking forward to having the viewing.... Read more
27th Aug 2024 (24 weeks ago)
A Carry
Nice people !... Read more
23rd Aug 2024 (25 weeks ago)
S Dempsey
they made the whole process really easy.Now I just need to. And this house a home!... Read more
22nd Aug 2024 (25 weeks ago)
J Butler
Nice no pressure environment. They showed me the house I wanted to see and gave me time to weigh up my options.... Read more
20th Aug 2024 (25 weeks ago)
S Jamal
Really helped me make the right choice. Thank you!... Read more
16th Aug 2024 (5 mo. ago)
E Harris
We had the best viewing just now. My wife was bowled over by the aprtment we saw. Thanks for showing us round!... Read more
13th Aug 2024 (6 mo. ago)
K Cash
I was really impressed by their positive attitude and expertise. I visited the office today and it was great.... Read more
27th Jun 2024 (7 mo. ago)
M Mutebi
The people in the office were really nice and approachable.... Read more
26th Jun 2024 (7 mo. ago)
G Malachi
My neighbor, who had a few homes under their management, suggested me. Since then, I've referred them. Michelle, congratulations on creating such a reputable company.... Read more
Landlord
25th Jun 2024 (7 mo. ago)
C Daxton
Malcolm is my go-to guy when it comes to properties. I heartily endorse Hyde & Rowe.... Read more
25th Jun 2024 (7 mo. ago)
M Love
I was seriously struggling to let my properties. What I considered to be an uplift ended up losing me money.. was prior wrecked by tenants. Hyde & Rowe took over and now manage. At last.. thank you.... Read more
Landlord
24th Jun 2024 (7 mo. ago)
A Hinton
Guaranteed Rent is definitely the way forward if you want to be hands off. I decided I no longer wanted to be involved as a full time landlord. I recommend them.... Read more
Landlord
24th Jun 2024 (7 mo. ago)
W Gendron
Excellent agency.... Read more
23rd Jun 2024 (7 mo. ago)
J Rush
Acknowledge that these are a great set of agents. Done my labs sale through them, where we struggled with previous agents and auctions.... Read more
Seller
23rd Jun 2024 (7 mo. ago)
B Kotecha
They are a professional and responsive estate agent. We bought our home through them.... Read more
Buyer
12th Jun 2024 (8 mo. ago)
Son
Kept me informed throughout the process. Any questions I had were answered promptly. Would definitely use again.... Read more
28th Jan 2024 (1 year ago)
V Curti
The flat is exactly as pictured. Elegant, complete kitchen, comfortable beds and pillows and great bathrooms. No doubt we will stay here on our next visit to London. The location could not be better as well. Thanks for a great stay.... Read more
28th Jan 2024 (1 year ago)
S lima
I truly loved this flat - it was just a lovely stay. So perfectly appointed, clean, and cozy. It was quiet and the location perfect for my needs. I am so glad to have found this spot.... Read more
28th Jan 2024 (1 year ago)
R McPherson
Excellent customer care and service.
Will use Hydeandrowe in the near future.... Read more
28th Jan 2024 (1 year ago)
B Grads

Please be warned; this company does not have your best interest in mind. I was convinced by the Croydon office manager Malcolm to let my property to them through their guaranteed rent scheme. This was the worst thing I could have done. Hyde and Rowe were late with my rent from the very first day, they always blamed the councils for not paying them on time. I had to constantly ask them for rent statements, and every time they had workmen go into the property, they could never produce an invoice. They would always find a way to deduct my rent in some way - like true thieves. I found it very bizarre that they never provided paperwork, it makes you wonder what their accounts are like. They always appeared to be disorganised and if I raised an issue, they wouldn’t respond. Although, I was already renting the flat out to them; one of their staff members called to find out if I wanted to rent the flat out with them. They really are idiots.
I am convinced that either they recently hired all new staff, or they were scammers. They accused me of knowingly renting out my flat to them with damp issues and then tried to get me to pay them back 5 months’ worth of rent (which they didn’t even always pay me). Although, it was guaranteed rent – which meant that they were my tenants and the people occupying the property were their tenants; they kept saying that I have put MY tenants in danger due to damp.
I tried on several occasions to get out of my contract as they broke the terms of our contract so many times but they refused to let me out until the day they threatened to take me to court for over £5000. I responded to their email and haven’t heard from them since; I’m guessing they dropped the ‘case’. I would urge you to consider another estate agent; they are dishonest, unorganised and crooks. STAY AWAY!!!!!... Read more
Landlord
15th Jan 2024 (1 year ago)
Extremely happy with my experience, they have managed my property impeccably. Thank you so much for all your hard work. I highly recommended!... Read more
Buyer
15th Jan 2024 (1 year ago)
Boo
Outstanding... Read more
12th Jan 2024 (1 year ago)
lauren
I had a very positive experience, would use again.... Read more
26th Oct 2023 (1 year ago)
S Panigari
I have been dealing with Michelle for a very long time now and have always found her and the rest of the team very efficient and always helpful.... Read more
26th Oct 2023 (1 year ago)
A badiani
I cannot express enough the outstanding service we received from everyone. From start to finish, their professionalism, dedication, and excellent communication skills made our experience an absolute breeze. Our agent is responsive, promptly answering all our questions and addressing any concerns. He kept us informed at every step of the process, making sure we felt confident and well-informed throughout the journey.... Read more
21st Sep 2023 (1 year ago)
J Schroeder
Fantastic experience with Hyde & Rowe and my property sale. Malcolm took ownership and made it happen for us. Millie was such a joy to deal with ..... Read more
Seller
11th Sep 2023 (1 year ago)
D Brown
I would like to say that mariane is very helpful and has help us move into an really top quality finish property and has gone above and beyond with her help and guidance and always goes the extra mile... Read more
18th Aug 2023 (1 year ago)
S Francis
Fantastic team at Hyde and Rowe. Really couldn't help enough... Read more
14th Aug 2023 (1 year ago)
K Traylen
My experience with hyde and Rowe has been amazing and they definitely care about their clients and always there if you need help.... Read more
14th Aug 2023 (1 year ago)
J Warner
Amazing thanks so helpful ?... Read more
10th Jun 2023 (1 year ago)
If you are a landlord and looking for an agent, I would suggest you look elsewhere. I suspect the good reviews on Google and Trustpilot are not genuine and are constantly added to mask the reality at Hyde & Rowe. My experience with Hyde & Rowe's management and communication over a year does not even closely match those positive reviews. There is a management cultural problem at Hyde & Rowe which appears to think that profiteering is the same as good business, which it clearly is not. It is not the fault of their staff as can be see from the really high staff turnover. Look carefully at all the reviews before taking the plunge here. Unfortunately a zero star option is not available.... Read more
Landlord
26th Apr 2023 (1 year ago)
R Rosa
Nothing but great recommendations. Michelle and team are highly commended by me... Read more
16th Feb 2023 (1 year ago)
R Rico
I love the standard of their properties .. have recommend to so many others looking for somewhere to stay.... Read more
15th Feb 2023 (1 year ago)
J Rosa
Slick properties in the heart of Croydon. We book for all our contractors.... Read more
14th Feb 2023 (2 years ago)
P Celestin
Big shout and thank you to the property management team. I have an old Victorian property needing quite a few repairs, the management isnt easy and they do a great job.... Read more
Landlord
13th Feb 2023 (2 years ago)
M Soto
Michelle has a great business, with the very best people - highly recommended.... Read more
11th Feb 2023 (2 years ago)
A Concepciin
Responsive and dedicated agents... Read more
9th Feb 2023 (2 years ago)
M Jacob
Great agents! Very helpful team. Will definitely recommend.... Read more
31st Jan 2023 (2 years ago)
J Walkers
Top Agents... Read more
26th Jan 2023 (2 years ago)
J Mcpherson
I would recommend these agents twofold. A great independent which produces results.... Read more
24th Jan 2023 (2 years ago)
B White
Michelle has a great business, with the very best people - highly recommended.... Read more
24th Jan 2023 (2 years ago)
Ash
We're friendly and helpful to begin with but then horrifically rude. All properties are sub par.... Read more
16th Jan 2023 (2 years ago)
A Goldsmith
I’ve rented a property from Hyde & Rowe for over 5 years now. A great agent who I’ve never had problems with. Very reactive to queries.... Read more
Tenant
19th Sep 2022 (2 years ago)
H Haugen
If you are looking for some extra personal service then look no further .. they personally escorted me to properties due to my circumstances .. I really appreciated this … I found a lovely home through them.... Read more
Buyer
19th Sep 2022 (2 years ago)
K Jon
Very positive experience, great agent working hard for its clients.... Read more
18th Sep 2022 (2 years ago)
P John
Was really happy with the property management and recommended them to three of my friends…. Quite different from normal agents. Keep up the good work ..... Read more
Landlord
18th Sep 2022 (2 years ago)
R Kovach
Responsive and helpful teams at both offices.... Read more
17th Sep 2022 (2 years ago)
B Varney
Buy to let purchase with Hyde and Rowe. I was impressed with the professionalism.... Read more
Buyer
17th Sep 2022 (2 years ago)
R Paris
We have secured a long term bookings of 12 contractors across 3 properties. Better alternative to hotels and classy accommodation.... Read more
Landlord
16th Sep 2022 (2 years ago)
R Willow
We passed referencing and moved in quickly with Hyde & Rowe. Would recommend to others looking to rent.... Read more
Tenant
15th Sep 2022 (2 years ago)
N Hassell
Excellent range of properties for contractors... Read more
15th Sep 2022 (2 years ago)
N John
Was wondering if these agents would be any good. They exceeded my expectations and would recommend them as a good agent to sel your home.... Read more
Seller
13th Sep 2022 (2 years ago)
L John
Malcolm and Millie worked hard to get my property on the market and sold. Well done guys!... Read more
Seller
13th Sep 2022 (2 years ago)
W John
Honourable agents. You can really trust them.... Read more
26th Aug 2022 (2 years ago)
M Malkova
I recommend Michelle and her team.. I recently used their conveyancing arm which was very quick.... Read more
25th Aug 2022 (2 years ago)
B John
High standard of properties. We are contractors and have booked a year in advance. Good services.... Read more
25th Aug 2022 (2 years ago)
K Fernando's
One stop shop for everything property related they are excellent... Read more
24th Aug 2022 (2 years ago)
T Henry
I recommend Hyde & Rowe completely if you are looking for experience and knowledge.... Read more
23rd Aug 2022 (2 years ago)
R Johnson
Great local agents always doing their best job.... Read more
21st Aug 2022 (2 years ago)
A LEROY
Property Management provide great support to myself and tenants..... Read more
Landlord
20th Aug 2022 (2 years ago)
A John
Excellent list of services… I wouldn’t go anywhere else for property help.... Read more
19th Aug 2022 (2 years ago)
A Perron
We had a problem with our tenants and didn’t know who could help us. Hyde & Rowe were recommended for the eviction. They successfully removed the tenants and now manage our property. Couldn’t be happier and now receiving rental income.... Read more
Landlord
16th Aug 2022 (2 years ago)
F John
Well done team. Great local agents in Croydon.... Read more
15th Aug 2022 (2 years ago)
S Chloe
I have to praise Hyde & Rowe for their diligent marketing approach which sold my late mothers house. Thank you.... Read more
Seller
14th Aug 2022 (2 years ago)
A John
Thank you Malcolm for the sale of our home.... Read more
Seller
13th Aug 2022 (2 years ago)
B Shelby
Big shout to Michelle and team. Excellent job of managing our large portfolio.... Read more
Landlord
13th Aug 2022 (2 years ago)
J Dein
After a terrible time and being let down by 2 we’ll known corporate agents, I decided to change my game plan. What a good decision this one. They didn’t disappoint me and created an excellent marketing plan. My property sold within the first week and we completed 3 weeks thereafter. I would highly recommend these guys if you are looking to sell.... Read more
Seller
12th Aug 2022 (2 years ago)
N Lame
Property management are excellent and fix your issues within a timely manner.... Read more
12th Aug 2022 (2 years ago)
K Smith
I bought a property through this agent and was pleased to see how efficient they dealt with me. I barely write reviews but felt compelled to give them a great review.. great job thank you.... Read more
Buyer
11th Aug 2022 (2 years ago)
W Roy
As a landlady I have many properties through Hyde & Rowe and have recommended them to others. Yes I would always recommend their services.... Read more
Landlord
11th Aug 2022 (2 years ago)
M Aria
As a landlady I have many properties through Hyde & Rowe and have recommended them to others. Yes I would always recommend their services.... Read more
Landlord
9th Aug 2022 (2 years ago)
P Mark
I completed on a sale through Hyde & Rowe. Big shout to Malcolm who provided an excellent service.... Read more
Seller
8th Aug 2022 (2 years ago)
B Ferrara
Nice apartment and perfect area love to stay in this place close to everything... Read more
Tenant
7th Aug 2022 (2 years ago)
J Harry
Great service all round. I would 100% recommend Hyde & Rowe if your looking for a knowledgable agent.... Read more
6th Aug 2022 (2 years ago)
D gallow
They have been the worst letting agents I have ever dealt with. Locally they have a terrible reputation. The computer says to customer service late upto 2 weeks paying the rent and a very unpleasant working practice. I have no idea how they have any good ratings possibly fake who knows. Leave well alone... Read more
5th Aug 2022 (2 years ago)
M Nancy
Really helpful Lettings service. I achieved a first class tenant who I’m happy with.... Read more
Landlord
4th Aug 2022 (2 years ago)
M Sellers
Right on the doorstep of my property .. they didn’t disappoint…I recommend the entire team wholeheartedly.... Read more
4th Aug 2022 (2 years ago)
E watson
I’m an overseas landlord and have been so grateful for the support the Lettings team have provided… they really are a great team pulling together to get the result. Thank you.... Read more
Landlord
2nd Aug 2022 (2 years ago)
J lyen
Great experience, regular updates on our property and brilliant end result in record time. Thank you so much to their great sales team.... Read more
Seller
1st Aug 2022 (2 years ago)
Z Doordarshan

Further Distress they are rogue agents
They still have no shame in exasperating and distressing landlords. Hyde and Rowe have still not resolved even 1 of my issues. Despite my serving them notice and getting solicitors involved they simply think they’re above and beyond any law or terms they enter into. The MD Michelle Mcpherson’s attempts to resolve the soaring costs of which are now close to £8000 because of their mismanagement of my properties has been virtually nothing. They have instead used an independent property consultant to speak on their behalf who simply reiterates that he’s ‘just an advisor to hyde and rowe’. The entire company clearly profits on theiving from landlords. My tenants paid rents to them in the month of May and despite even my solicitors asking for that money back. Surprise surprise I still haven’t received that money and hyde and rowe have even ignored their letters for 3 weeks now.
I have since taken my complaints to PRS and to the courts. Because clearly even having solicitors write to them means nothing. If you want your property neglected, rent not to be passed to you, your tenants calls or issues get dealt with and still pay a full management fee then please employ this company!!!!!... Read more
Landlord
1st Aug 2022 (2 years ago)
B zohoa
Dynamic agents with an excellent marketing package. I defo recommend these on sales... Read more
Seller
31st Jul 2022 (2 years ago)
J Hook
They are miles ahead in the area. My viewings were instant on my property which sat with very little to no viewings for over 12 months. If you want to sell quickly use these agents.... Read more
Seller
30th Jul 2022 (2 years ago)
C Lyen
A credible woman leader. Very impressed with Michelle and team. Honest, trustworthy and transparent.... Read more
30th Jul 2022 (2 years ago)
luke
Highly recommend... Read more
25th Jul 2022 (2 years ago)
T GUERIN
I got more with this agent than on a private let. Excellent guaranteed rent scheme.... Read more
23rd Jul 2022 (2 years ago)
L DUPONT
I instructed them to carry out an eviction of my tenant . He owed me thousands and caused significant damage to my property. Hyde & Rowe evicted the tenant and manage my property. A job well done..... Read more
22nd Jul 2022 (2 years ago)
R Morio
They are miles ahead as agents… they do deliver... Read more
22nd Jul 2022 (2 years ago)
M Knapik

Terrible service. If we could give them 0 we would. We've been somehow forced to deal with H&R for our last 2 weeks of tenancy in Croydon, because our Agent was bought by them and we've got to know only thanks to the fact PM from our previous agency was superb and helpful. No cmmunication was made from H&R side. Before moving out, we called them and agreed with them over the phone about dates, check out and keys return, because we were leaving a bit earlier than our tenancy agreement stated. We've returned the keys to the South Croydon branch, person there took all our details and since then we've heard from them only once - a call few days later with question "why didn't you return the keys?"...
We have waited for 2-3 weeks before reaching out to them again asking for check out report and deposit return process and this is when the whole drama started. We called them literally hundered times and each time we had to provide all the details again and again, and were reassured by another person on the phone that "they will check and call us back". They never did. We've also sent several emails, which remained unanswered till today.
Finally we've started the deposit return process via DPS, where we saw that agency never took any action or replied to our claim. We have our deposit now after 3 months from tenancy contract expiration, but still no contact from H&R, no check out report, nothing.
Definitely not recommended, be careful, if you are a landlord or a tenant. They don't respect people, ignore you, total mess.... Read more
20th Jul 2022 (2 years ago)
C VINCENT
I’ve been using Hyde & Rowe for 10 years now. They are honest agents.... Read more
20th Jul 2022 (2 years ago)
C Jackson
Great for all private sales. They know their stuff... Read more
17th Jul 2022 (2 years ago)
A TERRIEN
Their sales process was great. Would definitely recommend them as agents to sell your property.... Read more
16th Jul 2022 (2 years ago)
M Rodi
I was transferred into this agent from another agency. Their conduct had been great. Lots of updates and great communication.... Read more
13th Jul 2022 (2 years ago)
B Vera
Thank you thank you .. after two fall through a we sold with Hyde & Rowe.... Read more
13th Jul 2022 (2 years ago)
C Appleby

Avoid private renting with these at all costs have left me with a blocked toilet for 4 weeks this Tuesday coming called send number of emails keep saying someone will come out still no one me and my two year old haven’t been able to her are own toilet for nearly 4 weeks house smells like an outside portable toilet lots of flys very unhygienic also had a broken bath tap since I moved in they don’t care about your welfare either had a police situation was moved into this house for “safety” reasons then someone tried to break in to my house had to literally beg them to get someone to let me and my child in as they left us on my door step all day till atleast 6pm with a hungry and tired 2 year old eventually when they decided they would pay for the lock smith as it’s a police matter I had ref numbers etc they told the lock smith to not give me handles as they would replace them the next day this was in may so my door is still not secure even though I’m high risk so avoid unless you want to pay for all repairs your self and want better customer service if I could put 0 stars I would none of these problems have been fixed... Read more
9th Jul 2022 (2 years ago)
C Nwaoshai
Had an absolutely amazing stay using Hyde & Rowe for a well deserved getaway. Quick and professional to respond to any queries.... Read more
6th Jul 2022 (2 years ago)
P Williams
I’ve bought, let, sold and they manage 50 plus properties. Recommend... Read more
3rd Jul 2022 (2 years ago)
R ferry
Excellent - I let all my properties with this agent. Would recommend... Read more
2nd Jul 2022 (2 years ago)
M Robert
Letting a property was quick and easy... Read more
30th Jun 2022 (2 years ago)
J Pater
Lots of pluses - they turned everything around for us when evicting the tenant and dealt with the whole process... Read more
30th Jun 2022 (2 years ago)
R Willson
Thank you we finally completed on the house of our dreams... Read more
30th Jun 2022 (2 years ago)
J Patricia
They have a busy property management department. Very helpful.... Read more
28th Jun 2022 (2 years ago)
E Grace
We searched for an agent we felt could deal with the private of our late mums house. Hyde & Rowe we’re highly recommend and they didn’t disappoint. They were excellent from start to finish with communication.... Read more
26th Jun 2022 (2 years ago)
B lton
They are good at what they do and very trustworthy … that was the main thing.. too many agents tell lies... Read more
25th Jun 2022 (2 years ago)
B Toode
As a local solictor I use their services. Very pleased every time.... Read more
21st Jun 2022 (2 years ago)
R Pater
I have over 10 properties under their control. Good job... Read more
21st Jun 2022 (2 years ago)
H Fang
Property management team di a great job!... Read more
20th Jun 2022 (2 years ago)
M Tag
Excellent division for short let’s. The accommodation was great standard... Read more
19th Jun 2022 (2 years ago)
T Pater
Great job at selling my mums property... Read more
18th Jun 2022 (2 years ago)
J Naan
Thank you for selling my Late mothers home. Well don’t guys.... Read more
17th Jun 2022 (2 years ago)
R Ostar
I’m happy - they are honest Even when tenants have failed me in the past.. use an agent you can trust ..... Read more
17th Jun 2022 (2 years ago)
A Seguin
Other agents failed me and I lost the will to live. My house was sat with another named agent for over 13 months…. I later found that the pricing was completely incorrect .. My property sold within a week of marketing and at the correct price with the advice given from Hyde & Rowe. I’m so happy.... Read more
16th Jun 2022 (2 years ago)
D Seguin
Thank you Hyde & Rowe for being responsive. I’m so glad I gave a home through yourselves... Read more
16th Jun 2022 (2 years ago)
A Gelinas
. Very helpful in their approach.... Read more
14th Jun 2022 (2 years ago)
P Duchesne
. I’m a tenant and was so happy to place a review. They also get the job done when needed.... Read more
14th Jun 2022 (2 years ago)
O White
Use them for that extra personal touch . They have been my agents for many years now.... Read more
14th Jun 2022 (2 years ago)
A Chabot
I’m a multi landlord.. I recommend them highly... Read more
14th Jun 2022 (2 years ago)
B Walih
I inspected my property and was highly surprised that they didn’t disappoint .. I think k you find this rarely with agents. I recommend... Read more
12th Jun 2022 (2 years ago)
S A
The ladies on property management respond timely … thank you... Read more
12th Jun 2022 (2 years ago)
L Pepin
My whole portfolio is with Hyde & Rowe many years now. Good local agents .!!... Read more
11th Jun 2022 (2 years ago)
S David
We use these agents for all our probable sales. They are good and precise.... Read more
10th Jun 2022 (2 years ago)
T Davis
Very responsive agents...... Read more
9th Jun 2022 (2 years ago)
D Bennett
The CEO has built a solid and reputable business.. Use them they are excellent.... Read more
9th Jun 2022 (2 years ago)
S Burbank
Malcolm sold my property very quickly. The buyer wasn’t particularly easy.... Read more
8th Jun 2022 (2 years ago)
Elena
I was unfortunate to be left completely homeless. Hyde & Rowe really helped me with accommodation and more, I highly recommend their services... Read more
8th Jun 2022 (2 years ago)
A Aggerwal
I needed a 5 bedroom property and was referred to this agency. They didn’t disappoint. Highly recommended.... Read more
6th Jun 2022 (2 years ago)
A Vingson
A great caring service from Michelle and team... Read more
6th Jun 2022 (2 years ago)
S N

Be warned! Worst letting agents.
I have been a landlord with Hyde and Rowe Ltd, of South Croydon for several years. Over the last 2 years the rent due to me from them has increased to over GBP 5,000 (Dec 2021).
I have emailed, called, messaged and visited the office countless times since Dec 2021 to resolve this. Each time to be fobbed off and told they would look into the matter. I have even provided my own bank statement receipts to assist them with their accounts. The matter was escalated to the Regional Manager in Jan 2022 who after pursuing him constantly, made some head way.
On March 8th, 2022 I met with the Regional Manager to resolve the arrears and exit repairs for the termination of the contract. I was constantly promised payment which never arrived. We agreed a way forward with me absorbing some costs just to finish with them, and them agreeing to pay the arrears balances including the excess of having not been able to return the property to me as per the contract (termination date was Jan 5th, 2022 and as of April 8th, 2022 exit repairs had still not been made.) The Regional Manager was to put in writing the agreement.
I heard nothing from Hyde and Rowe until I visited their offices a month later on April 8th,2022. No emails, phone calls or messages were returned. On this visit I was informed by the Regional Manager that he was extracting himself from the situation and could/would not deal with the issue. He referred me to senior management. Who was senior management? The owner and himself? Dilemma: in the past he had always been the shield for the owner and had not let me have contact with her. All my emails also included her, to which she never responded. So how do I make contact with her? More annoyingly, he never since the March 8th, 2022 to April 8th replied to my calls or messages to notify me that he was not dealing with the matter. It took me to go into the office and face him for him to tell me.
I was promised that on April 12th, 2022 when Michelle, the owner returned from holiday he would set up a meeting. Today is April 14th and still not a peep. I called today and got told that the owner is away and can’t be met. I am aware the owner is in the office tomorrow, but yet again been fobbed off.
Although the team is pleasant they have little to no decision making authority. I am told the only decision maker is the owner, Michelle Mcpherson. Whenever trying to get a situation resolved you are blocked by her team and no contact is allowed with her. How then can a situation be solved?
The senior team has shown a severe lack of professionalism and non-existent trading standards. They do no responds to communications; do not keep to promises; give dubious excuses - its always someone else' fault i.e. letting team, accounts, managers. Even the property upkeep was mismanaged and they would not take accountability.
This is the second round of rental arrears that has built up. My health is suffering due to the stress this business has caused just to clear the accounts and terminate a contract.
SAVE YOURSELF! DON’T USE THEM!
On the onset of the letting contract, they promised everything that a reputable business should, but trust me they are not. They try to rinse every penny out of you!... Read more
Landlord
14th Apr 2022 (2 years ago)
D Lorkin
Amazing help and support from the Hyde and Rowe team; specifically dealing with he senior property manager Marina. Friendly efficient , worked around me and nothing was too much hassle!... Read more
8th Mar 2022 (2 years ago)
T Douglas
Pippa is a very friendly and helpful member of the Hyde & Rowe team. I was impressed at how quickly and efficiently she responded to my requests. I would highly recommend Pippa as a strong contact to deal with any questions or problems you may need help with.... Read more
5th Mar 2022 (2 years ago)
C Lyons
Friendly, professional and knowledgeable. I would definitely recommend them, they couldn't be more helpful if they tried. Proactive in finding people to buy our property and always kept us updated on what was happening. They even assisted us with dealing with our less than helpful solicitor. First rate service, will definitely use them again.... Read more
Seller
25th Feb 2022 (2 years ago)
J James
Thank you so much for letting me stay at your apartment. My stay was perfect. I highly recommend this company.... Read more
24th Feb 2022 (2 years ago)
N Speller
Great stay. Excellent location. Good value for money. We have used their services on many occasions as we are contractors. Grateful for the good service we received from the staff and how quick they respond.... Read more
24th Feb 2022 (2 years ago)
K gibson
I traveled to the United Kingdom for a vacation with a buddy and stayed in Croydon. Before I made the reservation, the representative addressed all of my questions. I was astounded when I arrived at the place. I intend to return this summer.... Read more
24th Feb 2022 (2 years ago)
K Reid
I highly recommend Hyde & Rowe for all maintenance needs, especially Marina B!
She has been able to take control of all my maintenance needs when I haven’t been unable too.
Marina had also brought to my attention issues which I didn’t know needed care, the whole process has been seamless & I now have so much time available within my busy schedule- delivered exactly what I was sourcing.
& I also know that my property isn’t going without the attention needed- happy property, happy tenants.
Couldn’t rate her nor the company anymore, will undoubtedly ensure all friends, family & associates are aware of their services.... Read more
Landlord
24th Feb 2022 (2 years ago)
L Nock
Definitely recommend! Marina, Senior Property Manager, she was amazing…. thank you!... Read more
23rd Feb 2022 (2 years ago)
C Davies
Staff were very helpful and friendly. The house was comfortable, clean and had all the facilities I required. Check in was simple. I was accommodated in the right location as the station was close by for me to travel to Central London.... Read more
Tenant
23rd Feb 2022 (2 years ago)
M Santos
I was searching for someone to assist with my probate sale. And I really wanted an informed t. Over a corporate.. just to be treated like a human with a personalapproach. This agency exceeded my expectations. I honestly sold within 4 weeks once probate came through. Well done guys... Read more
Seller
23rd Feb 2022 (2 years ago)
K Khan
Can not fault their customer care, very professional. They guided us through every step of the way, fast and efficient. They took the stress and worry, kept us totally up to date at all stages.
We cannot praise them highly enough., what a team. Thank you.... Read more
23rd Feb 2022 (2 years ago)
S Flaner
Stayed in one of the properties. It was very clean and tidy and sarahs help with booking made it a very enjoyable experience. She was extremely helpful... Read more
Tenant
23rd Feb 2022 (2 years ago)
K XX
very happy with the service i have received regarding the letting of my property and also now being managed by the property management team. marina the Senior Property Manager really tries her best to assist in any issue that arises and she gets things dealt with efficiently i am more than happy at present with the service from Hyde& Rowe thanks guys!!!... Read more
Landlord
21st Feb 2022 (2 years ago)
D Dimitrov
Excellent company. Happy to do business with them. Strongly recommended... Read more
21st Feb 2022 (2 years ago)
C Doggie
Excellent service from the accommodation team. Highly recommend!... Read more
21st Feb 2022 (2 years ago)
A Weiner
Ivana from Hyde and Rowe is very professional and helpful. I've been dealing with her for some time and I need to say that it's been always a pleasure. She's always on top of things which makes me feel confident. Always there when I need her, staying in touch at all times.... Read more
21st Feb 2022 (2 years ago)
C Matthews
We will certainly be using Hyde & Rowe again in the future. They provide excellent serviced accommodations and great customer service as a team. Thank you.... Read more
21st Feb 2022 (2 years ago)
M Pukl
Hyde And Rowe excelled at managing my property so far. I’m really happy that Ivana has now returned and joined the team again.... Read more
Landlord
21st Feb 2022 (2 years ago)
I thompson
Great staff and very helpful. Good advice and sorted my property out.... Read more
21st Feb 2022 (2 years ago)
J Robertson
Pippa was really great and dealt with all my requests very quickly and professionally! I would 100% recommend! Fantastic agency, her professionalism in particular met all expectations & more! Thank you Pippa... Read more
21st Feb 2022 (2 years ago)
A Smith
Great service and professional. I would highly recommend keep up the great work jeneen and team... Read more
21st Feb 2022 (2 years ago)
L Graham
Very professional and friendly team, always available and happy to help whenever I needed it. After experiencing how other estate agents work I would highly recommend Hyde and Rowe Estate Agency.... Read more
21st Feb 2022 (2 years ago)
Z Doonan
Very easy to book, team professional and care about the level of service they are giving their customers! Thank you to Sarah for all the help, will definitely use again in the future.... Read more
21st Feb 2022 (2 years ago)
M C
Hyde And Rowe Have had a few of my properties to rent over the years and may I say what an excellent service they provide, the property maintenance team managed by Marina are friendly and professional and adhere to any maintenance issues that have occurred with good speed. Great service. Thanks again... Read more
Landlord
21st Feb 2022 (2 years ago)
R Shaw
Amazing agency! Great service and great people to work with, a lovely lady pippa assisted me with my query. She was very informative and very helpful. I would recommend! 5 star service... Read more
21st Feb 2022 (2 years ago)
N Smith
So happy with my Service, Pippa helped me sort everything out within one working day! so happy with Hyde and Rowe managing my property!... Read more
Landlord
21st Feb 2022 (2 years ago)
N Burke
Marina was very professional and great to deal with. Always responsive and the service was just outstanding. Very pleased with Hyde and Rowe.... Read more
21st Feb 2022 (2 years ago)
S Harry
I was impressed with the service I received, Im a first time landlord and it was great to have my hand held throughout the whole process. I have to commend the team in place. I would recommend Hyde and Rowe to all landlords looking for excellent advice and service.... Read more
Landlord
19th Feb 2022 (2 years ago)
M Payne
Always a pleasure doing business with Malcolm and guys at South Croydon. I would highly recommend.... Read more
18th Feb 2022 (2 years ago)
S Hamilton
Great Accommodation and customer service defiantly 5 star nothing to much trouble... Read more
17th Feb 2022 (2 years ago)
QueenP
Very helpful team at the Addiscombe Branch I was also informed about the ARO (advanced rent option) a whole years rent up front this would help me so much at the moment especially with Covid ruining everything the past year! Oh the things I could do with a lump sum of money……. ???? may have to seriously consider this option thanks guys for all your advice and help! Much appreciated. QP... Read more
Landlord
16th Feb 2022 (2 years ago)
T Leia
I would highly recommend booking with this company! The staff I dealt with were so lovely and helped me find the most amazing place to stay.
100% will be booking with them again in the future!... Read more
Tenant
14th Feb 2022 (2 years ago)
S Smith
If it’s high returns on your property that you are looking for, then I would highly recommend these guys. As market leaders in serviced accommodation, they have my approval. I couldn’t believe the returns I received, plus my property’s being well looked after. Thank you Michelle and team.... Read more
Landlord
30th Jan 2022 (3 years ago)
G Latin
The lettings team were extremely helpful when i spoke to them , good quality services and very attentive.... Read more
Tenant
29th Jan 2022 (3 years ago)
L skies
Excelling customer service... Read more
29th Jan 2022 (3 years ago)
P Adams
Not Good... Read more
29th Jan 2022 (3 years ago)
Never return calls. Deductions from rent without prior consultation. Do not pay rent when due.... Read more
Landlord
8th Nov 2021 (3 years ago)
M Best
Great service. Very professional... Read more
8th Jul 2021 (3 years ago)
D Predosanu
Very happy with the service that this company provides and all the staff are being very helpful with all the enquiries.... Read more
4th Jun 2021 (3 years ago)
K Monroe
Absolutely sharing experience with amazing responses. Best apartment I have been to. Will come again ! Thanks again... Read more
3rd May 2021 (3 years ago)
L pauly
Well served. Great option for landlords.... Read more
Landlord
22nd Feb 2021 (3 years ago)
D Benny
I sold my house very quickly. Much better than I expected and managed to purchase the house I wanted. It was very stressful but Hyde & Rowe really did a great job.... Read more
Seller
19th Feb 2021 (3 years ago)
Alan
Good local agents with a wealth of knowledge... Read more
19th Feb 2021 (3 years ago)
O MedX
I managed to maintain my tenancy throughout COVID, and there was a lot of liaison from H & R as our tenants lost their job. I’m pleased with their services.... Read more
Landlord
19th Feb 2021 (3 years ago)
G Harvey
Do not use this company. They have falsified documents, failed to collect rent for 13 months, have no copies of any legal documents necessary for renting our property. The CEO will not respond to my email, text or phone calls to explain why they have managed our property so badly. We still have an unpaying tenant and they been unable to remove them even incorrectly filling out the section 8 to get vacant possession - twice! If you wish to see evidence of this please contact me. All the stuff in the window is built on a lie. I am not he only person to have this experience.... Read more
Landlord
17th Jan 2021 (4 years ago)
T Thomas
Stayed at one of the properties with my gf for a couple’s getaway and we loved it. The representative I spoke to was quick to reply to my messages and was helpful and accommodating. I will definitely recommend them to a friend and hopefully will be able to stay at one of their properties again.... Read more
24th Dec 2020 (4 years ago)
J k
Great service and a nice place to stay, highly would recommend as the shops are close by and travel services are easy and accessible to the location I stayed. Host was amazing and would recommend when looking for short let stays.... Read more
14th Dec 2020 (4 years ago)
K Culmer
Dishonest company, be very careful it’s just a front for other business activity... Read more
3rd Oct 2020 (4 years ago)
Z wilson
I was placed in emergency accommodation through the council. the property I was placed in was mouldy and in habitable with a broken gas meter. since them I have had nothing but problems with the estate agent. very rude staff who seem to change things every month without making their clients aware of these changes. totally unprofessional!!... Read more
Tenant
18th Sep 2020 (4 years ago)
P Bayford
Unprofessional staffs , had lost Tennant because staff did not tell me their moving in date. Agent did sent in electrician(24 August) to fix a new 18th editions fuse board and sockets but did not complete the work. All he did was cut off my power and left all the sockets in my whole hanging. refused to give me new quote and blocked me.
Did sent 4 e-mails and 1 went in shop , to asked for my house keys back . No reply for emails , no phone back. I still dont get my house keys back . they dont know where my house keys and they dont care to sorted things out !!!!... Read more
Landlord
15th Sep 2020 (4 years ago)
C Chalska
Have been dealing with Michelle and team for many years now on the letting /sale of our properties. Her team is efficient and very proactive. Malcolm the area manager has been very helpful at all times and gave good conducive advice. I would recommend them highly in respect of Sales & Lettings. Keep up the great work guys ..!... Read more
Landlord
26th Aug 2020 (4 years ago)
A Ribeiro
Brilliant place! Great team, helped me find my home in Sutton. Great service, great communication and easy process. Cannot ask for more. If you need to buy, sell, rent or let a place, they truly are a great option.... Read more
Buyer
26th Aug 2020 (4 years ago)
A Mansaray
Quality of service was excellent and prompt. She was pleasant and reassuring . Communication was great and I was put at ease. Thanks Francesca!... Read more
13th Aug 2020 (4 years ago)
Tony
Amy and Jorgia is very helpful I recommend this agency if you want visit Croydon are. Clean apartments with all facilities. Thank you... Read more
27th Jul 2020 (4 years ago)
J Holman
I've let out through Hyde & Rowe now for 5 years and have to say they've always delivered, not sales just service - I'm looking to sell in the Summer and have no doubt that I'll be using Michelle and her team to market my house then too.... Read more
Landlord
24th Jul 2020 (4 years ago)
M K

The worst estate agents you can find.
Do not make the mistake and give your property to this shambles of a company.
From the beginning I have been lied to, they use council temporary accommodation tenants and not the promised professional tenants.
The tenants trash the property which the landlord has to repair, even though I was told they would.
The rent is NEVER ON TIME, every month I have to chase it and missing rent, absolute disgraceful company.
The owner Michelle Mcdonald or Mcpherson or whatever name she goes under owns this mess of a company. I've had to track her down on LinkedIn to get my rent.
My rent has now been reduced with no warning, claiming its due to Lockdown. This is absolute rubbish as it's paid by the council. They sign a contract then ignore the terms, the only way to deal with this company is to take them to court and complain to the Property Ombudsman.
I have had to deal with the low grade staff who works there, worst of this sorry bunch is the so called Manager, Malcolm Khan, who gives himself the hilarious title of AREA MANAGER, utterly deluded, 2 small offices in Croydon?
I will be taking my property back and deal with them accordingly.
I've also looked into the awards they so proudly advertise, meaningless, not property award but low level businesses that companies pay to attend.
Be warned.... Read more
Landlord
22nd Jul 2020 (4 years ago)
M Wright
We spoke to Amy who called us to help us with our issue and she was professional and a delight to work with. She sorted our issue with no problems and was there to answer any queries we had.... Read more
19th Jul 2020 (4 years ago)
B K
The management of this company is not good at all. They do not care about there clients and is probably the worst estate agents in Croydon. Definitely will not be using them again.... Read more
2nd Jul 2020 (4 years ago)
J Lina
This is a terrible agency to get with please please do yourselves a favour and find another estate agent otherwise you will regret it. The previous 5 star reviews are all fake and have suddenly appeared out of nowhere after many critical reviews.
Hyde & Rowe need to understand they have upset many landlords as well as tenants due to the lack of professionalism, communication and quality.... Read more
2nd Jul 2020 (4 years ago)
Michelle has been great, as the managing director she successfully took myself and mother through the eviction process needed at our property informing us every step of the way of all aspects of the procedure, attending court hearings and ensuring everything went smoothly. The property has since been fully refurbished let and managed by Michelle. Great continued service... Read more
Seller
1st Jul 2020 (4 years ago)
P Konen
From my very first phone to the agent (Steve ) I felt at home. Steve made the process easy and straight forward. Very very helpful and all questions and paper work was done on time.
I will recommend the agent to anyone looking for a smooth, reliable and stress free process.
Thanks to Steve and all the staff at Hyde and Rowe.... Read more
1st Jul 2020 (4 years ago)
Very bad experience with this agency. They are very unprofessional and lack communication. Please avoid them at all costs!... Read more
Tenant
27th Jun 2020 (4 years ago)
C Bennett-Staples
Great team, great value. Got me a great tenant and very quickly.... Read more
Landlord
26th Jun 2020 (4 years ago)
R Cooke
Excellent service, dealt with the office in South Croydon, Malcolm was fantastic really knows his stuff. Thanks guys, will recommend.... Read more
26th Jun 2020 (4 years ago)
J Withey
We had a few hiccups with the apartment but Amy was always extremely helpful and able to assist with whatever was needed.... Read more
25th Jun 2020 (4 years ago)
D Gray
I have had problems with this company.
Yet PJ has always been there to help.
Recently they have employed a new member called Mathew Staples who has managed to resolve an almost impossible situation which works perfectly for both myself and Hyde and Rowe.
We are going through unprecedented times and we will need more people like Mathew and his unique skills to find answers to very difficult issues.... Read more
25th Jun 2020 (4 years ago)
D Hart
I am a guest at Coombe Apartments and I had few problems upon my arrival. I contacted Booking.com and Hyde and Rowe contacted me straight away, apologising.
Congratulations to Amy for her efficiency, professional conduct and caring attitude.
She was calm, polite, followed up on every thing that needed fixing and gave me feedback on what was on its way to be fixed. Every single problem I had, she dealt with it.
Thank you so much Amy you made my stay a lot more pleasant!... Read more
24th Jun 2020 (4 years ago)
A Dwain
Very unprofessional company. Do not know how to communicate. They are dodgy people. Stay away from getting in business with them. There are many estate agents around. Hyde & Rowe is not the one keep looking elsewhere. Please look at the reviews carefully as most have had a bad experience. If i could give them less than 1 i would.... Read more
23rd Jun 2020 (4 years ago)
M Patel
Inconsistent with payment, inconsistent with service
Cannot predict when I will be paid or when maintenance work will be carried out
Everything happens sponetanrously. Bad organisation and property management.... Read more
Landlord
10th Jun 2020 (4 years ago)
M Khan
Horrible company
They never pay the rent on time, deduct the rent for repairs the are never carried out. Do not give them your property.... Read more
Landlord
1st Jun 2020 (4 years ago)
D Palmer
I have been very impressed with Malcolm who has been consistent and always contactable even in this crisis to keep me updated on the sale of my property. He even offered us help whilst self isolation a true gentleman. Not often you can trust an Estate Agent. I do hope his around when i want to sell mt other Flat in few years .... Read more
Seller
15th May 2020 (4 years ago)
D Malcolm
I am a landlord. Without warning they reduced our rental by £350 per property. They never return calls either.... Read more
Landlord
3rd Apr 2020 (4 years ago)
D Malcolm
DO NOT GIVE THEM YOUR PROPERTY. JUST RECEIVED A CASUAL EMAIL SAYING THEY WILL BE REDUCING GUARANTEED RENTAL ON TWO OF OUR PROPERTIES BY £200 PER MONTH. CLEARLY THEY ARE HAVING FINANCIAL ISSUES... Read more
Landlord
3rd Apr 2020 (4 years ago)
J Piontecki
I have been staying in there properties for a while now they are great people to deal with and are there to help a the time... Read more
Tenant
3rd Feb 2020 (5 years ago)
S narramore
Michelle is a diamond! The only person out of everyone I have contacted who has managed to obtain a mortgage for me! She is an absolute star and goes the extra mile on your behalf! I'm a healthcare professional. I don't have time to waste on issues that take too long for me to sort myself. Michelle took control of the situation and sorted it! Don't waste your time going anywhere else!... Read more
29th Jan 2020 (5 years ago)
V Ramesh
Hyde and Rowe such a good client care,
SARAH SOMERS(LETTING)really did very good job. I really like the way she understand client needs. She very helpful and very patience to listen client. They gave some special discount when I become regular client.
Super service Hyde and rowe SARAH SOMERS (LETTING)... Read more
Tenant
28th Jan 2020 (5 years ago)
C Grange
Stayed in different apartments and flats for the last three months as working in the area. All of them was great and Sarah was a great help finding the right place for us to stay, would definitely use Hyde and Rowe again. Great service... Read more
Tenant
20th Jan 2020 (5 years ago)
M
This is the second time that Anthony at Hyde and Rowe has successfully secured a let for one of my properties. I would not hesitate in recommending him. He is a joy to work with. Clear, knowledgeable and on hand if you need advice. Also very reliable and an excellent communicator. Don't look any further.... Read more
Landlord
16th Jan 2020 (5 years ago)
C Semple
Can't rate Anthony at Hyde and Rowe highly enough. He's always found us great, reliable, ideal tenants, and goes well beyond the call of duty when it comes to making tenancies run smoothly. Professional in every respect and a great guy too. Highly recommended.... Read more
Landlord
18th Dec 2019 (5 years ago)
A Bell
Easy recommendation Antony. Thank you for all your help for finding tenants so quickly. Keep up the good work.... Read more
Landlord
16th Dec 2019 (5 years ago)
R Amir
I dealt with a Sarah Somers at Hyde and Rowe, Sarah was always available to help. Sarah Helped me locate great accommodation at very short notice, that suited all my requirements/needs. Sarah was great help and dealt with any queries I had. Great Person to deal with.... Read more
3rd Dec 2019 (5 years ago)
J Rout
AVOID this company , if you are a property landlord , You need to chase your rent every month and there will be deductions which you even haven't authorised them . Your property will be trash in few months and you need to spend 3 times more money fixing things up !... Read more
Landlord
22nd Oct 2019 (5 years ago)
F Megjhi
Sarah Somers from Hyde & Rowe was great in finding us short term lets at very short notice. The properties were suitable in South Croydon with great amenities of shops and the station nearby.
Sarah was very prompt in her communication with us friendly and professional at all times. Fantastic customer service!... Read more
Landlord
16th Oct 2019 (5 years ago)
P T
Hyde & Rowe are conartists I've been living in there proper and every other day there was a viewing and the house was up for sell. They allocated the property to me without telling me it's up for sell. So I'll be in the property cooking dinner and a member from the agency would allow his self in with the client not knowibg if im decent or not while I'm trying to live my life and that isn't even half of it. Is this protocol?... Read more
Tenant
30th Sep 2019 (5 years ago)
C A.T
Orlando from the agency was very kind and helpful. The accomodation was perfect !... Read more
10th Sep 2019 (5 years ago)
K diduch
Hyde & Rowe is great perfect customer service i been using them for a long time now and im very happy with them , Sarah was very helpful i had great communication with her and she always responds quickly , the flats are always nice and clean i will 100% recommend Hyde & Rowe. Katie... Read more
3rd Sep 2019 (5 years ago)
L P
Sarah always extremely helpful and able to assist with whatever is needed ????... Read more
2nd Sep 2019 (5 years ago)
K Vaughan
I have used Hyde & Rowe to find accommodation for men working in Croydon for last 4 months.Sarah Somers was always helpful and all properties were excellent and great value.Will definitely use again.... Read more
Landlord
2nd Sep 2019 (5 years ago)
A Oyedele
It was an amazing vacation experience we had at 143, Old School Place apartment. Thanks to Sarah Somers and her team. They made securing, accessing and utilization of the apartment a memorable one. I saw the apartment and contacted Sarah for flexible terms of payment. She amazingly came back with discount and terms of payment that ease the payment for the apartment. Check-in to the apartment was a well communicated self check-in which gave us flexibility of time of check-in.
We were not disappointed with what and way we met the apartment compared to the advertised. No cheat! It was indeed as advertised.
Orlando Silva was very helpful in resolving all issues we had during our stay and always checking on us if we need any help. Refundable deposit of £150 was also refunded promptly as promised.
Thanks, Sarah, Orlando and the whole Hydes & Row team for making our vacation a memorable one.... Read more
31st Aug 2019 (5 years ago)
M Kamarah
We had a fantastic holiday at our property,the facilities was great, special thanks to Sarah Somers who attend to us as needed on the phone.My kids was so happy.we will definitely come back again.Thanks again Sarah Somers for the worm welcome ,you are a star..... Read more
26th Aug 2019 (5 years ago)
K Williams
Sarah Somers at Hyde & Rowe helped us find accommodation for some of our employees that have been working the Croydon area, over the last couple of months. The properties were lovely and in great locations. Sarah was really helpful and a pleasure to deal with. I won't hesitate to contact her if we need accommodation for our guys in the future. Thanks Sarah!... Read more
Landlord
23rd Aug 2019 (5 years ago)
A mistry
Had a great experience purchasing my first home with Hyde and Rowe. Malcolm was extremely helpful and on hand at all times to answer any queries and to ensure that all went super smoothly. Fantastic service and I cannot recommend them enough.... Read more
Buyer
16th Jul 2019 (5 years ago)
A Mistry
We recently purchased a lovely flat through Hyde and Rowe and had a smooth, stress free process from beginning to end.
We cannot thank Malcolm from Hyde and Rowe enough. He was with us from the first viewing up to handing our keys over at completion. He made time to meet us at the flat during the process so we could measure for furniture, and was on hand for any advice. Be it over the phone or through e-mail conversations. He is a true gentleman and an asset to the company.
If you are thinking of buying through Hyde and Rowe and dealing with Malcolm and his team, I cannot recommend them enough. Thank you for everything you have done 5* service with a smile!... Read more
Buyer
6th Jul 2019 (5 years ago)
D Courtenay
Malcolm K at Hyde and Rowe was very helpful and facilitated the process from start to conclusion. We now have a great house at a good price!!... Read more
3rd Jun 2019 (5 years ago)
S Biggart
Sarah Somers has been a huge help finding multiple properties for my son to rent on a short term basis. Thank you Sarah! One suggestion for the agency rather than for Sarah. Short let properties really should now have wi-fi as standard- something to impress on the landlords!... Read more
Tenant
14th May 2019 (5 years ago)
A Marcu
Amazing experience i had with this agency in particular with Sarah Somers , her is very friendly, answer on the phone all time does not matter if is sunday and her have the day of, i make this observation because i was helped when i needed it short notice.... Read more
13th May 2019 (5 years ago)
P Jones
Very very good service Sarah is very helpful not been let down in 6 month thanks... Read more
13th May 2019 (5 years ago)
Z caciulata
I advise anyone to contact this agency, they are punctual and the series is their strong point. I have always found homes in the areas here or requested and have always been always very ready in case of need. thank you Sara Somers my favorite agent... Read more
9th May 2019 (5 years ago)
A Radu

We had to find accomodation in London Croydon for couple of months for some company projects we had in the area. A search that could prove to be painful, long and hard to get any results, especially for an foreign company. Fortunately there was Hyde & Rowe agency that could find us a proper accomodation in about 3 days...they moved incredibly fast and we also benefit from an excellent price.
The best thing of all was the management during our stay there. In almost every rent scenario issues or events can occur and this is usually an unpleasant thing to happen. Not at Hyde & Rowe... Sarah Somers was extremely helpful and took care about all of our needs and requests. It looks like she does not rest at all, I was even tempted to ask her on several ocasions "Do you ever sleep?" Doesn't matter if it was day or night, week day or weekend, she was always there on phone, mail and Whatsapp helping to solve quickly any problem. Thank you Sarah!
We had during past years contracts in several countries in EU but our experience in UK and London was one of the best. I will surely come back to you every time we will need lodging in London... Read more
Tenant
9th May 2019 (5 years ago)
P POSTERS
We're very happy to recommend Malcolm at Hyde & Rowe, who handled the sale of our 4 bed house in Selsdon. He was extremely professional and personable from start to finish and rose to the challenges presented to him to help get us past the finishing line. 5 stars.... Read more
Seller
8th May 2019 (5 years ago)
S Bennett
The experience with Hyde and Rowe was second to none. They were very helpful and the process was all pain free and so easy. Excellent customer service.... Read more
28th Apr 2019 (5 years ago)
A Kulkarni
Used the services of Hyde&Rowe from Jan 10 to 1st April due to a renovation planned at our house in East Croydon.
Their agent Sarah Somers was of great help.
We hadn't planned the entire stay and kept of extending. I always dealt with Sarah who was prompt in her replies, always available and who managed to get us great deals.
We stayed at 3 properties, all within short distances of our house, and they stay was very comfortable.
Thank you Sarah for your help! You were always available on the phone for us.... Read more
Tenant
7th Apr 2019 (5 years ago)
M videos
I had really nice staying experience with Hyde&Rowe. Sarah was the agent from this agency who was very cooperative and kind with us. We really like her services and helping nature. She was so concerned about our comfort like family member. We just want to say thank you very much Sarah and all the best for your future endeavors! Bye for now!... Read more
Tenant
7th Mar 2019 (5 years ago)
C KONYANI
I have nothing to say but positively.
Sarah Somers was amazing and continues to be the best all through out. She helped me get an accommodation in short notice and was easy to communicate with. I was provided with an accommodation that I did not expect. The accommodation was clean and tidy. Spacious with a little Garden. The service I received with Hyde and Towe has been nothing but Superb. Accommodation was Value for money and I will be Using this company AGAIN!!!! and will be recommending them to Family and Friends. I can only be Greatful to Sarah as she made everything possible.
Thank you once again.... Read more
Tenant
5th Mar 2019 (5 years ago)
R CUZIN
i am really unsatified and angry . We spend 4 days at Year s end 2018. The flat was almost OK for the family but i never get the warranty deposit back 250 pounds ( after more than 1,5 months and we didnt make any damage) How is it possible ? Sarah says several times money came. Back but is is not true. Other people from finance or administration never answer... I would advise other people not to go there... It seems it is a scam.... Read more
Tenant
14th Feb 2019 (5 years ago)
P Stani
My stay there was really nice. It's in the centre of Croydon and the flat is wonderful. The bed was extra comfortable and it had a really modern look. I had a problem before travelling and Sarah Somers was really helpful to me, also contacting with me was really nice and caring since I booked the flat. I would definitely recommend this flat to anyone. Thumps up ????????????????... Read more
Tenant
2nd Jan 2019 (6 years ago)
L awotwi
I was really desperate after being refused by several agencies. Then I met Hyde & Rowe on my last attempt. The service was totally different with staff Like Malcolm, Steve, smilling and chatting with you like friends.
Steve was so caring and willing to listen and help me, and actually he helped me a lot, I still can believe it. Then Malcolm did the same after Steve. Today, I am happy with my family thanks to them.
Excellent team and caring Service.
"Chapeau!" like french people said.... Read more
13th Dec 2018 (6 years ago)
teravitalez
Excellent service, the most helpful estate agency i have come across, Sarah is amazing. i highly recommend this agency. thumps up.... Read more
15th Oct 2018 (6 years ago)
N Anthonipillai
very good service.Sarah, who is the estate agent was helping me a lot. she solved it out the tenant matter. She is very kind, friendly and communicative that i will recommend.... Read more
Landlord
15th Oct 2018 (6 years ago)
A Sathe
Sarah has been a fantastic person. She helped us to get a place which had all the amenities. The polite way she of speaks is her customer service. Thank you.... Read more
Tenant
12th Oct 2018 (6 years ago)
V Ozdemir
Very helpful, very friendly! I have booked 3 properties with Hyde & Rowe and all properties have delivered to standard. Great service provided by Sarah and co, highly recommended for any of your services!... Read more
8th Oct 2018 (6 years ago)
P Spedding
Top Service! Sarah and Malcom are really good at finding what I wanted while being friendly and professional. 11/10 Best interation I've had with a letting agency so far.... Read more
21st Sep 2018 (6 years ago)
Nishat
It is a good service. Sarah, who is the estate agent has really helped me find the right tenant to live in the property. She speaks really nicely and is very friendly. Overall this service is really friendly, and I would recommend.... Read more
Landlord
15th Sep 2018 (6 years ago)
U Pietrzyk
Very friendly and attentive service. I have dealt with Malcolm and Sarah, who are very approachable. I am very pleased with my flat and patio. Thank you.... Read more
3rd Sep 2018 (6 years ago)
L guto
Time wasters
Trying to buy a property and arranging a view.
Called them many times and they promised to show me the property very soon.
This rhetoric carried on for long and after all I end up missing another property that I was interested in.
I called them , made a complaint and gues what?
The fc*** property is still advertised online.
I m so upset!... Read more
30th Aug 2018 (6 years ago)
P Hodge
Malcolm and his team took the time to really understand what we needed from a lettings agency. Throughout the letting process they worked hard to get viewings, kept us informed of progress, were responsive to our requests. Overall they were really great to deal with.... Read more
Landlord
21st Aug 2018 (6 years ago)
A Monty
I have recently completed on a flat in Croydon that was sold through Hyde and Rowe. From a buyer's perspective, I can say that Malcolm at Hyde and Rowe was extremely efficient and courteous throughout, and was very good at keeping in touch and letting me and my solicitor know about progress on the sale. It's been a very smooth process, and I have no complaints! Would be more than happy to deal with them again.... Read more
Buyer
16th Jul 2018 (6 years ago)
G S
This is a fraudulent organisation. I am happy I am few days away from ending my tenancy with them. Their agents provide customers with false information regarding the properties they rent out when you are viewing the property and unfortunately you may not discover this until you have signed your contract. They never deliver on promises or abide by the terms of Tenancy Agreement. Their property management staff are extremely rude and never repair anything brought to their attention. I hope no one is as unfortunate as I was to make the mistake of renting from them. If you have a deposit with them please insist that they register it with the Deposit Protection Scheme or you may never get it back.... Read more
Tenant
29th Mar 2018 (6 years ago)
A Gustave
Having previously had a bad experience with a well known estate agent, it was refreshing to work with Malcolm at Hyde & Rowe for our home purchase. He was was completely professional, and went the extra mile for us on a number of occassions. Faultless service and would whole heartedly recommend!... Read more
Buyer
14th Jan 2018 (7 years ago)
B Wislon
They are very knowledgeable and professional in the property market... Read more
29th Nov 2017 (7 years ago)
B Hardman
A landlord's dream... Read more
Landlord
22nd Nov 2017 (7 years ago)
C Smith
Keep up the good work guys... Read more
14th Nov 2017 (7 years ago)
A Fouli
Great local estate agents. Very attentive team. Excellent service.... Read more
27th Oct 2017 (7 years ago)
A Wickham
Malcom is a top top estate agent, it took Malcom two weeks to sell my property, with one of those weeks used to take photos and put up the advert. He discussed openly options and our strategy. Most importantly he kept me upto date, even when nothing changed. I always felt that I was the customer and was always in charge. Many thanks Malcom, you deserve this recommendation on a job well done!... Read more
Seller
16th Sep 2017 (7 years ago)
K Khan
My main point of contact at Hyde and Rowe was Steve, and he made the whole letting process from start to finish extremely transparent. No hardsales or being pushy about requests. Fair in his opinoin too, nothing but nice things to say regarding Hyde and Rowe.... Read more
Landlord
8th Sep 2017 (7 years ago)
H Larmond
Having encountered problems with estate agents over the years I can truly say that it has been a breath of fresh air dealing with Michelle and the team. They have been very professional in their approach to business with me.... Read more
7th Sep 2017 (7 years ago)
J Bryan-Amaning
Michelle has been great, as the managing director she successfully took myself and mother through the eviction process needed at our property informing us every step of the way of all aspects of the procedure, attending court hearings and ensuring everything went smoothly. The property has since been fully refurbished let and managed by Michelle. Great continued service... Read more
Landlord
1st Sep 2017 (7 years ago)
R Healy
After losing faith in estate agents after 2 poorly managed sales I was sceptical at first. How wrong I was !! Malcolm was a breath of fresh air ! From first contact to sale completion Malcolm provided the kind of service you just don't get anymore. Absolutely top notch ! Constant calls with updates and was always available for a call to discuss sale process. Cannot recommend Malcolm enough, he made the process pain free ! So refreshing to have an actual human being who is also a nice guy rather than the usual "promise the world and achieve nothing" estate agents I have met and hated dealing with. I wish I had more properties to sell as the process was a joy ! Absolutely 5 star service ! If you deal with Hyde and Rowe make sure you ask for Malcolm you will not be disappointed !... Read more
Seller
31st Aug 2017 (7 years ago)
L Lalobo
From my very first phone to the agent (Steve ) I felt at home. Steve made the process easy and straight forward. Very very helpful and all questions and paper work was done on time.
I will recommend the agent to anyone looking for a smooth, reliable and stress free process.
Thanks to Steve and all the staff at Hyde and Rowe.... Read more
30th Aug 2017 (7 years ago)
C Talbot
Great service from Steve in Lettings ! Very professional and a pleasure to deal with ! Strongly recommend them... Read more
Landlord
30th Aug 2017 (7 years ago)
P Penny
Great variety in what to offer!... Read more
30th Aug 2017 (7 years ago)
B Havesomeofthat
Absolutely fantastic service from Malcolm and team. Had an extremely short timeline and in 8 weeks they helped me source and purchase a house ripe for redevelopment in the perfect location. Tried some other agents in the local area (Bastard Thieves - Cough) and they were next to useless in helping me find what I needed. Nice to have an agent that actually shows up, shows you around, able to answer the questions and knows area implicitly. Would defiantly use again.... Read more
Buyer
21st Aug 2017 (7 years ago)
S Lang
Just a quick message to say thank you to the guys who assisted me through the entire process!... Read more
2nd Aug 2017 (7 years ago)
A Land
I advertised my home through Hyde and Rowe to let. They found someone in just under a week. Have not had any troubles.... Read more
Landlord
25th Jul 2017 (7 years ago)
R Clarke
I received great service throughout the process from Malcolm Khan, and he was always quick to reply to any queries or communications I had. I would certainly recommend others to buy property through Hyde & Rowe.... Read more
Buyer
24th Jul 2017 (7 years ago)
S Boyd
I have been in my property for 9 months which I let from Hyde & Rowe, the staff at Hyde & Rowe are very helpful and courteous . Dawn is very helpful, she calls to make sure that we settled in okay and that everything is going fine. So if you're looking for any estate agent to let or buy from, go to Hyde & Rowe.... Read more
Landlord
8th Jul 2017 (7 years ago)
N Zeneldeen
Dawn and Ivana were amazing they made it very simple and easy transaction, no time wasting.
Thank you very much
Naz Zeneldeen... Read more
6th Jul 2017 (7 years ago)
C Oostrom
I choose Hyde & Rowe after unsuccessfully having listed the property with bigger agencies. They offered a competitive rate and a personal service. A buyer was quickly found but they turned out to be reluctant buyers and the process became a drawn out painful affair.
Throughout Malcolm kept pushing and trying to drive the sale to completion. When the first sale fell through he quickly lined up more interested parties and when a new offer was accepted the whole process was then wrapped up within the set time scale.
Malcolm worked tirelessly to make this happen and I would recommend Hyde & Rowe wholeheartedly to anybody.... Read more
Seller
6th Jul 2017 (7 years ago)
P Wheeldon
Best service, they treat their clients with great respect!... Read more
5th Jul 2017 (7 years ago)
C Behr
Manager Malcolm Khan will give you through your purchase with humour, charm and a wealth of expertise. Through him I bought the 1st floor flat of my dreams, thanks Malcolm!
Carol, Thornton Heath... Read more
Buyer
19th Jun 2017 (7 years ago)
S Thwaites
I chose to go with Hyde and Rowe because they offered a low fee compared to the bigger chain estate agents and I wasn't disappointed.
I was so pleased with them. I put my flat on the market with them and it was sold within a week.
Malcolm kept me up to date throughout the process and pushed the solicitors and other agents on the chain to keep things going. I would definitely recommend them.
The whole process took just over 3 months (over Xmas too) which is amazing. H&R have a more personal touch than the bigger estate agents and malcolm always knew who I was whenever I called. Great service!... Read more
Seller
17th May 2017 (7 years ago)
J Oughton
I'm a first time buyer who dealt with Malcolm at Hyde and Rowe. Malcolm's a nice and very knowledgable guy, and it was good having his help and advice amidst all the conveyancers, freeholders and lawyers dragging their feet.
I haven't dealt with any of his colleagues, but I would recommend Malcolm wholeheartedly. Well done and thank you sir - would be happy to work with you again one day!... Read more
Buyer
25th Apr 2017 (7 years ago)
H MICHAEL
State agents no hastle great staff and friendly... Read more
13th Apr 2017 (7 years ago)
M Mathef
I am very pleased to be working with this agency.
And I highly recommend others to use their services.
They are very nice and helpful.
Thank you and I recommend... Read more
29th Mar 2017 (7 years ago)
F jarman
Thank you so much dawn and the team your brilliant ....you really were supportive you made moving so stress free ...great company .... Read more
22nd Mar 2017 (7 years ago)
X xxD
My name is karlene mullings and I am one for the tenant in Hyde and rowe accommodation and they are one of the most professional agency i have been with the team act very accurate when u have any problems in the flat, and I would recommend any one to Hyde and rowe agents good team to work with.... Read more
Tenant
10th Mar 2017 (7 years ago)
S Glastonbury
Perfection. The team are professional and friendly, highly recommended. Why would you go to a faceless corporate when you can have a brilliant local agent who really wants to work with you. Thanks team.... Read more
27th Feb 2017 (7 years ago)
A Williams
Fantastic experience in the management of letting my property. The management was excellent, the service was good, honest and the team along with manager were helpful and always available to answer my concerns. I would recommend this Estate Agent.... Read more
Landlord
20th Jan 2017 (8 years ago)
P J
Hyde and Rowe have been absolutely fantastic throughout the whole process of letting my property. They are incredibly helpful and always at the end of the phone or email when I have needed advice or help. They have remained professional throughout and I will certainly use their services when I need to find the next tenants. Thanks!... Read more
Landlord
23rd Nov 2016 (8 years ago)
Y noddy
I was recommended to this company following the sudden death of my young daughter from cancer. I was looking for an agent in Croydon that would undertake the entire process and take away the stress and strain of what was a terribly traumatic time. I felt compelled to write this review as this company far outweighed my expectations. They provided me weekly email updates followed by a phonecall and generally went out of their way to make matters complete in the shortest possible timeframe. A quick sale within 7 days was achieved which was highly impressive and I cannot recommend this company enough if you are looking for that extra personal touch and a quick sale of your property.... Read more
Seller
13th Nov 2016 (8 years ago)
S Narramore
If you're looking to buy or sell a house or just want some friendly advice this is the place to go. Michelle and her staff are professional, knowledgeable and friendly. This is your one stop shop! Why go anywhere else?!... Read more
11th Nov 2016 (8 years ago)
M Danston
They have let my two of my buy to let properties for me this past year and I'm very happy with the staff and the service. If I buy any more I will use them again.... Read more
Landlord
8th Nov 2016 (8 years ago)
A Wint
An excellent and caring service!!
I have been dealing with Mrs McDonald and her team for a number of years now and I can honestly say that my let is in safe hands.
All aspects of the vetting process are carefully managed to ensure the tenants are suitable for the property and any issues/concerns are dealt with swiftly by the team.
I appreciate the follow-up support and advice that the company provides for both landlord and tenants. A very professional service!!... Read more
Landlord
8th Nov 2016 (8 years ago)
M Lokaie
Disgraceful company, honestly i recommend staying well away!!! I can not stress that enough.
This guaranteed rent business is a sham. They are letting to council tenants.
As far as these reviews go for people who really know this company will know what they are capable of. Must be friends and families on here.
They dont care about the properties. They carry out the inspections once a year with council tenants in them who have dont care about their property.
They charging crazy prices!! Tried to charge me £150 for a gas safety. I asked around and i can get one for £75.00 inc vat!!
You guys should honestly be ashamed of yourself!!
Will neveer ever use you guys again.... Read more
Landlord
7th Nov 2016 (8 years ago)
A seaborn
I Have let my property with Hyde and Rowe for about 3 years now and have not had any problems what so ever. I never have a problem with my rent being paid on time.
the staff are always polite and there ready to help when needed. I like that if there are any problems in my property the Hyde group just get on with it without keep bothering myself and the work is always carried out thoroughly and always up to standards. I would definitely recommend Hyde and Rowe to other landlords to rent their properties with.
Well done Hyde and Rowe.... Read more
Landlord
8th Oct 2016 (8 years ago)
S lol1
i would NEVER recommend this company
STAY AWAY.... Read more
28th Sep 2016 (8 years ago)
M A
Hyde & Rowe approached asking if they can let put my property on a no let no fee basis like all the other agents did. What set them out from the other agents I gave my property too is the level of communication and level of professionalism they displayed. They kept me up to date with every step and also giving me advice as time went along. They managed to find lovely tenants for my property and im really happy with them. They made sure every tenant was referenced thoroughly and checks were done to a high standard. I recommend them to anyone who has a property!!... Read more
Landlord
14th Sep 2016 (8 years ago)
S Hughes
As an Estate agent ourselves we have worked very closely with the team at Hyde & Rowe sharing and passing properties to them for Lettings and Sales as they provide a professional trusted service to the Landlord's and Sellers we recommend to them.... Read more
12th Sep 2016 (8 years ago)
M Johnson
Used them to rent my house, all went very smoothly and would definitely use them again if my tenant moves out in the future.... Read more
Landlord
12th Sep 2016 (8 years ago)
P Sanyaolu
Hyde and Rowe estate agents have managed my property for a number of years now, I'm so glad I chose them....they have great customer service.... Read more
Landlord
7th Sep 2016 (8 years ago)
F badu
- The Managing Director Michelle McDonald is efficient and exhibits high professionalism.
- The entire staff of Hyde & Rowe are polite and never disappoint. And they always deliver on their promises.
- My tenants are very happy with the company's co-operation and assistance.
- I will always recommend Hyde & Rowe to my friends and fellow landlords.... Read more
Landlord
1st Sep 2016 (8 years ago)
A Duyile
I found my dealings with Hyde & Rowe fantastic, I was kept to date with every aspect of the process. This made everything so less stressful.....the service was exemplary and I found Michelle and her team courteous, and always willing to go the extra mile. I have bought properties and sold through Hyde & Rowe along with using their Mortgage Services which was second to none...Great Company to do business with. I strongly recommend their services.... Read more
Seller
31st Aug 2016 (8 years ago)
B Bryan
Used Hyde and Rowe for managing my property and they were excellent, informed me every step of the way of the procedures and addressed all of my queries when raised. Will continue to use their services and recommend them to anyone.... Read more
Landlord
17th Jul 2016 (8 years ago)
S Cortesi
I used Hyde & Rowe recently for their conveyancing service and was really impressed. They introduced me to solicitors promptly who dealt with my case swiftly and competently! My friend rents her property through Hyde & Rowe also and she has been very happy with the service and the tennents! She had a nightmare with the previous lettings company she used. I have already recommended Hyde & Rowe to other people!!!... Read more
11th Jul 2016 (8 years ago)
rudyboxing
The people making those the negative reviews are talking total nonsense, Hyde and Rowe have managed my property for over one year and been helpful. I have not had 1 problem with the tenants or staff. The staff in the have been extremley helpful.
I am in the process of selling one of my houses, there is nobody better that I would trust to do this... Read more
Seller
9th Jul 2016 (8 years ago)
E Dellavalle
Excelling customer service, very keen to help with all aspects of property buying selling and rentals
I would be very happy to recommend Hyde & Rowe
To anyone... Read more
8th Jul 2016 (8 years ago)
F Child
The staff are incompetent and don't do what they say. They do not care about living conditions of tenants. Telling owners that the houses are let to working professionals when really they give them to the council and get double the money per month. Stay away from them.... Read more
Landlord
30th May 2016 (8 years ago)
A Anjum
Increasably slow disrispectfull people to work with. They have no regard for any one stay away from them... Read more
21st Mar 2016 (8 years ago)