I've been using the same agents for 15 years. I decided to have a change as I wasnt happy with the last service. My friend recommended Barnard Marcus to me. Leya and Jasmin are the best agents, always keeping me updated on the status of the tenancy and secured me a long term tenant. Thank you ladies for a great service.
Worst experience on earth. Turned up to the first appointment on a Saturday after travelling for over an hour to the property, only to find out from the vendor that they haven't been informed as as they were sleeping (11 am) they didn't let us view the property.
Called the office, nobody from the sales team was in so we made it to our next appointment after someone finally called us 45 min later, only to tell us that the next appointment was also cancelled but NOBODY was bothered to tell us up front.
The icing of the cake was, that they weren't even apologetic about it.
I'd stay miles away from them.
Cray and Norton are a strange thing amongst Estate Agents. They do what they say they will! We started marketing our house in February with one agency. No significant action by June. We changed to another agency that had a record of sales; only to wait for five months to receive an offer £60k below their original valuation. Darren Cray at Cray and Norton spoke to us and said that he could sell at a better price quickly. Actually, he pretty much achieved a firm offer at the price he valued at within six days. We are only sorry we didn't instruct him in the first place, as we feel sure he could have done even better for us. All credit to him and his team.
I'm quite disappointed how I've been treated by this estate agent after agreement of house prices and leave holding deposit they increase house rent money and they didn't give holding fee money on time shameful business.
Vanessa was incredibly helpful during and after the purchase of our house. The speed of responses to our questions was excellent. We also appreciated the friendly and professional attitude.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
Sadie & beverly were very helpful. sadie showed me round a house and provided me all theinformation i needed, was very responsive, and friendly. Beverly too was helpful getting theviewing arranged. recommended.
Very bad service agent is not arrived at my meeting on the rental home ..
The house was to be the minor renovation and painting and it turned out that the house is a fungus, mold and so on.
Complete mistake and a waste of time customers do not recommend
If you're looking to purchase a house or flat go there and ask for Oscar!! Friendly, professional, polite and most important he understand your needs!!Highly recommend Foxton Croydon!!!!!
Like another person stated they are very friendly but that's about it. 1st dealings with Foxtons Croydon branch was last year, it went well enough but refused to budge on my maximum rental budget, additionally discovered the agent lied about the monthly price, one price online but she kept quoting me a higher price, asked her about it was told it was a different unit although 2 days prior she clearly stated this was the Last unit. Subsequently and intentionally avoided her this time. Went through various searched with a different agent this time, he appeared nice enough, finally found a property that I loved, put an offer in £100 below the asking but still high solely on the location despite the small size. Made it clear I ddint want to be messed around as I had a subject to viewing offer on a different property 1 minute away. Was told Landlord was happy with the price no issues however could I reconsider 1 Yr break clause rather than 6months which I accepted, asked them what bedded to be done to secure and stop viewing at 11am, was told paperwork will be sent out, was also told many times they had no viewings since the property was listed. 11am accepted counter offer, cancelled my offer on the other property which released it to another renter. To my disbelief recieved a call from Foxtons at 2pm telling me an offer was on the property can I increase by another £50 Apparently the landlord liked my profile etc if I went up he'd sign immediately. All this while I recieved an alert from Rightmove of a price drop for the property from £1500 to & £1450 .. Asked immediately why the price was dropped, he pretended he didn't know about it, also inferring the landlord must have changed the price online I.E. Logged into their website changed the price and Also ALL the property listings on various platforms all the way from shanghai too.. INCREDIBLE. Infuriated at the audacity of them, I pulled out and told them freely to let the 'OTHER PERSON' have the property! 3 days later a friend of mine called in for the Same property she was offered a viewing for the FOLLOWING Week! I don't trust Foxtons I believe they use little dirty tactics to get more money out of you at the last minute, I also don't like bare faced lies in business. If you're reading this look for the negative reviews you'll see a pattern. Would have happily increased my offer, but didn't on principle. Should have gone with the other property listed with a different agency, they had more integrity but hey learnt my lesson! thanks!