The best estate agency I have ever used... Read more
Seller
13th Jul 2025 (3 days ago)
Could not fault anything regarding this company customer service was the best communication and empathy through difficulties were above and beyond the role, highly recommend this company... Read more
Seller
7th Jul 2025 (9 days ago)
L chenery
Great estate agents, found Scott and Alex extremely helpful and friendly at all times, they made the process a lot easier.... Read more
11th Nov 2024 (8 mo. ago)
G Rees-Wells
really very grateful, top drawer service from day one. Thanks again
Gareth and family... Read more
17th Oct 2024 (8 mo. ago)
D Skeates
What an amazing team they are at Kiln & Lodge. From my very first communication, everyone communicated quickly and professionally. Their local knowledge and attention to detail ensured a quick sale whilst maximising the sale price. Thanks, Dan... Read more
Seller
2nd Oct 2024 (9 mo. ago)
L Hack
Scott and Emily are great people to work with and I would have no hesitation in recommending them to get you moved.... Read more
26th Sep 2024 (9 mo. ago)
R Walton
Emily was kind, supportive and so so helpful, and I wasn't actually the seller but the buyer. Would recommend them highly for their personal service.... Read more
Buyer
13th Aug 2024 (11 mo. ago)
K Baker
From our first meeting with Scott it was evident that he knew the area well and the business of selling houses but above all, he cares about the people and the journey they are taking. He and Emily have looked after us from day one and reassured us through this stressful time. They have kept us updated with progress all the way through and beyond in fact, as we have completed on our sale but our purchase is a little behind and Scott is still keeping in touch even though his part of the process is completed. We cannot recommend them highly enough. We would definitely use Kiln and Lodge again.... Read more
Seller
13th Jul 2024 (1 year ago)
Cos

Scott, Emily, and the entire team at Kiln & Lodge have truly gone above and beyond in handling the sale of not just one, but two properties for us. While the first property sale was relatively straightforward and stress-free, the second one presented unforeseen challenges. Despite selling fairly quickly before the Christmas holidays, we were left devastated when the buyers decided not to proceed with the purchase in the new year.
Throughout this turbulent period, Scott's unwavering commitment to keeping us informed and reassured was truly commendable. Despite the setback, he wasted no time in springing into action, swiftly relisting the property and orchestrating a successful sale within a week of relaunching it to the market. Despite the frustration of going through the viewing process again, the outcome surpassed our expectations.
However, the rollercoaster ride didn't end there. Shockingly, we faced another setback when the second buyers pulled out of the sale. Yet again, Scott and the team at Kiln & Lodge didn't miss a beat. With their proactive approach and dedication, they quickly got us back online and secured another sale without delay.
What truly sets Kiln & Lodge apart is not just their ability to navigate through challenges, but also their personal touch, understanding, and exceptional communication skills. Their willingness to go the extra mile made the entire experience far less stressful than it otherwise would have been.
We are forever grateful for their professionalism, perseverance, and genuine care. Without hesitation, we wholeheartedly recommend Kiln & Lodge to anyone seeking a top-notch estate agent who will prioritise their clients needs and deliver outstanding results.... Read more
Seller
25th Jun 2024 (1 year ago)
B Latford
Yesterday I Rang this company to talk about putting my holiday home ( lodge) up for sale. Was advised after just a few details given that someone would call me back that day. By mid afternoon no one had called me so I rang again to be told again that someone would call me back. No one did. This morning I rang for 3rd time and talked to a guy who said that the number id called on wasn’t the correct one for selling my seaside holiday lodge and that he’d email the correct person to get back in contact with me. I asked why I wasn’t told this when I first rang and he said he didn’t know so my response was that they weren’t very professional and no thank you. What a way to run a business I would never use them now.... Read more
Seller
12th Jun 2024 (1 year ago)
J Kilburn
Brilliant initial viewing with Scott. I was then passed on to Emily from there who was very accommodating with multiple late views along the process to fit around my work hours. Always a pleasure to speak with and was very helpful from start to Finnish. Would recommend.... Read more
2nd May 2024 (1 year ago)
G Johnson
Scott provided a very comprehensive assessment of my property and Emily handled most of the viewings in a friendly and professional manner. Would definitely recommend.... Read more
Seller
2nd May 2024 (1 year ago)
R Begum
Scott has been absolutely amazing, he went above and beyond to make my dream come to reality. Scott has always responded to queries and resolved any issues promptly. I truly believe this sale would not have been possible without his dedication and support. A very big thank you to Scott and the team.... Read more
Seller
1st May 2024 (1 year ago)
E Buckland
Would not recommend to manage tenancy or sale of a property. They had my business for both and I ended up in a awful and costly situation where my buyer pulled out a few weeks before exchange without good reason and the tenant damaged my property during the final 2 months notice (including building their own rubbish tip at the bottom of the garden). Full checks were not done since the property was out on the market (except quick look around while holding viewings) and it turns out Kiln and Lodge didn't even hold the deposit or the keys to the property (but told me they did, as the portfolio had been sold to them) and the buyer had cited access issues before. No real apology from the team, just a "lessons learned" email. Sad to say my lesson was a huge financial one.... Read more
Seller
26th Apr 2024 (1 year ago)
K Rangineni
Emily / Scott so friendly and professional they will take customer intention and commitment on the board they will try their best between vendor and buyer. Hopefully they will give good news. Thank you ????????... Read more
3rd Apr 2024 (1 year ago)
S Teal
We honestly can’t thank Scott and his team enough for their incredible work and support with the slightly complicated sale of a relatives house. Scott was friendly and knowledgeable from the start, he went out of his way to make the process as smooth as possible, he did everything he said he would, stayed in touch, never had to be chased up. Absolutely top notch work Scott - thank you so much ????... Read more
Seller
5th Jan 2024 (1 year ago)
V Goh
Moved into our place not long ago, but Emily has been absolutely lovely and very helpful in our move. She’s been readily available every time there is an issue or question and talked us through the process to make sure we are well informed. Our entire signing process was done quickly. She was flexible on move in times to meet us and also helpful in keeping in touch with the landlord.
Having dealt with quite a few agents in the past, I can definitely say this has been the most pleasant experience so far. Polite, professional, flexible, and well-informed.... Read more
Tenant
5th Jan 2024 (1 year ago)
I Z
Scott was phenomenal in handling the many, many obstacles that cropped up. He proffered workable solutions and alternatives to seemingly insurmountable issues that cropped up throughout the property purchase process. He did a lot of hand holding and encouraging which was outside his purview and I cannot reccomend his services enough.
You have my heartfelt thanks!
Ized... Read more
Buyer
29th Dec 2023 (1 year ago)
S Willas
Excellent service very professional. Helped me sell my property very quickly. Highly recommended... Read more
Seller
19th Dec 2023 (1 year ago)
L Hanmore
Scott from Kiln & Lodge was recommended to me by a few people. From initial enquiry right throughout the sale of our home, Scott was outstanding and professional. I would definitely recommend Kiln & Lodge to anyone looking to sell their home. Thank you... Read more
Seller
17th Dec 2023 (1 year ago)
K Dvorkin
We’ve dealt with numerous estate agents over the last couple of years and I can honestly say that Kiln & Lodge were the friendliest and easiest to deal with. Our whole transaction was smooth and issue free. I wouldn’t hesitate in using them in the future.... Read more
6th Dec 2023 (1 year ago)
A Everett
Being a bit out of touch with the property market, Scott's kind and considerate advice guided me through the process with ease. I wholeheartedly recommend Kiln & Lodge Estates.... Read more
18th Oct 2023 (1 year ago)
D Carter
Thank you for such a professional service in finding and vetting the right tenant for my rental property, and your own going property management. I would very highly recommend your company.... Read more
Landlord
11th Sep 2023 (1 year ago)
S Putnam
Awesome job! These guys worked over and beyond what was expected. Top company and top team . Well done . ***** top marks... Read more
6th Sep 2023 (1 year ago)
N Madden
Me and my wife used Kiln and Lodge to rent our new home. Scott made the whole experience stress free! Highly recommend Kiln and Lodge!... Read more
Tenant
6th Sep 2023 (1 year ago)
M Harrison

I cannot recommend Kiln and Lodge Estates enough. Scott dealt with our home sale from start to finish which began with a full market appraisal and valuation, this included advice on maximising sales potential with a full marketing package which included professional photographs. The team have excellent local market knowledge that I know other National / on line estate agents just do not possess (to evidence this the “free” on line estate agents under valued my property by 75k so using Kiln and Lodge more than paid for itself) Market valuation was achieved and sale agreed one day after launch and with multiple offers, this following a well timed and well organised open house event. However the service did not stop there, due to purchasing our current property through an on line estate agent (where the communication was quite frankly shocking) Scott was able to step in with a sensible approach to impartial negotiation which prevented the chain from falling apart on numerous occasions going above and beyond during the conveyancing period. Needless to say we are both grateful and very satisfied now we are in our new home and would not hesitate to use Kiln and Lodge for all future sales. Many thanks once again. Mark and Helen Harrison... Read more
Seller
6th Sep 2023 (1 year ago)
D Giddings
Amazing service achieving the best results whilst selling our house. Couldn't recommend Scott enough *****... Read more
Seller
6th Sep 2023 (1 year ago)
D Stevens
Thank you Kiln & Lodge for a smooth transition. Always been available for any communications & a very helpful ????... Read more
6th Sep 2023 (1 year ago)
A Lee
Very good estate agents from start to completion... Read more
6th Sep 2023 (1 year ago)
M lee
Great service from start to finish, Scott went the extra mile and I can’t thank him enough.... Read more
29th May 2023 (2 years ago)
D Evans-Turner
Amazing service. Reasonable fees and really know the local area... Read more
29th May 2023 (2 years ago)
Can't fault the service provided ... Read more
Seller
25th Oct 2022 (2 years ago)