N Veeriovka
I have been dealing with many agents in the last 3 months looking for a home, and although I didn’t purchase this property I wanted to commend Freddie. He has the right balance of knowing property well enough / personality to meet and greet clients, following up without hounding, always politw and cheerful even in written communication and looked into my queries quickly.... Read more
7th Jul 2025 (10 days ago)
C Usman
Right from the beginning when I made the first phone call for my house search and all through to moving in Katie and her team were wonderful. They were patient, answered all my questions and I really felt at ease. I have already recommended them to my friends who are also house searching. Well done and keep up the good work.... Read more
Tenant
7th Jul 2025 (10 days ago)
R SEESARUN
Sian has been exceptionally professional and kind during the two visits at my property. I have no hesitation whatsoever to recommend her in her future endeavour. It was an absolute pleasure dealing with her.... Read more
30th Jun 2025 (17 days ago)
E Coulthard
When valuing my property, Michael was professional and friendly, offering sound advice in the nicest possible way. Although my tenants have now made an offer and I won’t be requiring an agent, I would recommend Michael as he would certainly have won my business.... Read more
Landlord
23rd Jun 2025 (24 days ago)
Donna
Katy Tompkin has been fantastic during my year of renting. She is always friendly, responsive, and quick to help with any issues I had. Her dedication to making sure residents are comfortable really stands out. I truly appreciate her support .... Read more
Tenant
18th Jun 2025 (29 days ago)
G H
A Professional and very informative service .... Read more
16th Jun 2025 (4 weeks ago)
C Mclean
We couldn't be more impressed with the service provided by Michael Christodoulou (Assistant Manager) at Beresfords estate agents. From start to finish, his professionalism and expertise made the entire selling process smooth and stress-free. He was incredibly complimentary about our home and went above and beyond to ensure our buyers felt confident in their purchase.
The open day was managed flawlessly, and Michael’s attention to detail truly set the experience apart. The after-sales support from Michael that we received was equally exceptional, reaffirming that we made the right choice by going with Beresfords—especially as they came highly recommended.
Without a doubt, we will be returning to Michael for any future property transactions. A five-star experience all around! Thanks Michael!... Read more
Seller
6th Jun 2025 (6 weeks ago)
T Snthr
We recently viewed a property with Michael at Beresfords, after expressing to him how we had been let down in a previous experience, he took the time to help secure our first home, and within a few days of viewing it was a seamless process and his team have been on the ball with getting the next steps sorted quickly! Thanks again! Highly recommend!... Read more
Buyer
4th Jun 2025 (6 weeks ago)
A Dalton
Hannah managed my check out of my rental and did a great job. She was very communicative, professional and managed to reach an agreement with the tenants and myself in the deposit we were all happy with. Thank you! ????... Read more
Landlord
3rd Jun 2025 (6 weeks ago)
M Zhang
Brilliant team... Read more
3rd Jun 2025 (6 weeks ago)
P Knighton
Michael is very helpful and professional. Great help and always happy to help.... Read more
29th May 2025 (7 weeks ago)
T Caleno
Although we were disappointed that a suitable buyer was not found in time for us to complete our purchase, we feel that Michael did his best and worked very hard for us.
He was very patient and made sure that he could always be contacted.... Read more
Seller
26th May 2025 (7 weeks ago)
J COLES
I can't praise Hannah Grant, Senior Inventory Clerk, enough! She was so helpful advising us how to proceed with a deposit dispute when our leaving tenants refused to negotiate with us regarding the damage they caused at our apartment.
Entering into a deposit dispute with our tenants has been very stressful and I felt out of my depth initially. But I know Hannah will be at the end of a phone or email to assist us along the way.
Thank you Hannah ????... Read more
Landlord
14th May 2025 (9 weeks ago)
L Holden
I had so far a great experience with Beresford. Rhiannon has Been fantastic from the start. We have worked togther to get a good deal for all parties involved. She is professional and easy to work with.... Read more
28th Oct 2024 (8 mo. ago)
S carpenter
Helped with the sale of our house.Josh came out and did the original valuation and talked through the initial process without any pressure, then kept in touch all through. Gabby rang every week to inform us of how things were going right up to completion kept in touch with buyers so everyone knew where they were at.... Read more
Seller
28th Oct 2024 (8 mo. ago)
V Funtong
I am extremely grateful to James for his exceptional assistance during the process of finding a property to rent. He was professional, attentive, and always ready to answer any questions I had along the way.
What stood out most was his dedication. He took the time to understand my needs and preferences, making sure that the properties I viewed were a perfect fit. Thank you James for your guidance and support, I found a home that suits me perfectly.
I highly recommend James to anyone looking for a reliable and committed letting agent. The service I received was truly exceptional, and I couldn't be happier with the outcome.
Thank you James for your hard work and dedication!... Read more
Tenant
22nd Oct 2024 (8 mo. ago)
J mosher
Rhi has been great throughout the process, highly recommend, after viewing with other estate agents this one stands far above.... Read more
19th Oct 2024 (8 mo. ago)
M Dhame
Don't recommend it. Rubbish... Read more
18th Oct 2024 (8 mo. ago)
L Ferreira
I recommend Gabby Giedraite at Beresfords Chelmsford. As first-time buyers, we’ve just begun our journey with her, and she has already proven to be incredibly helpful, polite, and a pleasure to work with.
After dealing with other agents, Beresfords stood out to us for its professionalism. They provide tools and resources that help ease first-time buyers into the process, making it much less daunting.
Gabby is very approachable, which helps us feel supported as we move forward. She is quick and efficient in addressing our needs, ensuring we stay on track without feeling rushed.
As we navigate the property buying process with her, we feel confident that Gabby will guide us in the right direction!... Read more
Buyer
17th Oct 2024 (9 mo. ago)
S Dudley
James at the Chelmsford branch was brilliant. He was approachable, punctual and kept us well informed at all times. Would most definitely recommend.... Read more
14th Oct 2024 (9 mo. ago)
Ryderrr
Agent Jay was very knowledgeable, very kind and kept me updated, very pleased with the apartment.... Read more
TheSid
James came to view flat He did a very professional job as have all the team at beresford in my experience.
Thank you
Darren s... Read more
29th Sep 2024 (9 mo. ago)
B Cynic
James from Beresfords has been a massive help getting me moved in, cannot recommend him highly enough.... Read more
Tenant
19th Sep 2024 (9 mo. ago)
A Haq
It’s great experience of moving into my new apartment. James was excellent throughout the process. He is very kind and experienced , very well explained all my concerns. I am very grateful for all the assistance offered by James and rest of Beresfords team.... Read more
Tenant
9th Sep 2024 (10 mo. ago)
P Bello
very unpleasant agents to deal with... Read more
7th Sep 2024 (10 mo. ago)
K Githaiga
Jay was very kind and detailed very patient and interacting as well... Read more
6th Sep 2024 (10 mo. ago)
Billy
James at Chelmsford was especially very helpful and made everything very easy... Read more
5th Sep 2024 (10 mo. ago)
V Lewis.
A warm and exceptional service. Good job Jay excellent personality.keepp it up.... Read more
4th Sep 2024 (10 mo. ago)
M Kurtumerov
Friendly,informative,helpful and kind. Brilliant service overall! Thank you!... Read more
3rd Sep 2024 (10 mo. ago)
B Cavanagh
Called the day a property was posted on rightmove, was told they would call me back when property was available for viewings, called again a few days later to chase and told still no viewings available, called today and was told viewings are fully booked. Moving house is stressful enough without this.... Read more
2nd Sep 2024 (10 mo. ago)
H Baker
Have had a great experience with Beresfords finding our flat to rent in Chelmsford. James was a great help in assisting us, especially due to the difficulties of the renting sector at this time, and was great at communicating quickly to ensure we found a place just right for us!... Read more
Tenant
30th Aug 2024 (10 mo. ago)
J griffin
James was great, got into the flat very quick. Answered all my questions... Read more
Tenant
29th Aug 2024 (10 mo. ago)
M Garbutt
James and the team have been very helpful throughout my moving journey, from the first viewing to finalising my agreement.... Read more
20th Aug 2024 (10 mo. ago)
D Drewniak
James is Chelmsford lovely guy care about my parcel when I moved out.
Thanks for your help... Read more
19th Aug 2024 (10 mo. ago)
H Godwin
I found James to be very professional, always responsive and very focussed on finding the right property for me and my family. Thankyou.... Read more
Buyer
12th Aug 2024 (11 mo. ago)
T Khan
Polite and pro... Read more
6th Aug 2024 (11 mo. ago)
M Naim
Very friendly , professional and polite... Read more
6th Aug 2024 (11 mo. ago)
J Hurter
Not the service you would expect of a big estate agent that says they are the best in the business. Staff are lovely and friendly but feel they either too busy or don't have enough training. My tenants said they love the property and would love to stay but dealing with the estate agent has been hard work and they have been put off letting. So they have moved in with family to save for a house. I could keep going but the one star says it all. Been dealing with Adrian's now and can't fault the service.... Read more
Landlord
6th Aug 2024 (11 mo. ago)
B gamage
it was very helpfull and specially mr james made everything go smoothly and we had our place on time??... Read more
6th Aug 2024 (11 mo. ago)
M (Naim)
Very professional , friendly .... Read more
16th Jul 2024 (1 year ago)
M Ibeh
Had a viewing and Tom guided me through the process seamlessly. He has been very helpful through this process.... Read more
29th Jun 2024 (1 year ago)
C Satya
I have visited Beresfords to enquire about lettings and I had a wonderful experience. Mr.James, who assisted me was extremely professional and helpful. He responded to my queries and showed me excellent deal that fit my criteria perfectly. I would highly recommend them.
Thank you Beresford and James Annetts.... Read more
Landlord
25th Jun 2024 (1 year ago)
M olaiya
Thom is very helpful and good consultant in terms of property... Read more
15th Jun 2024 (1 year ago)
H Isbill
Friendly, professional, helpful, knowledgable. Very easy to communicate with.... Read more
14th Jun 2024 (1 year ago)
R hobbs
James has been very helpful in ensuring a smooth and reliable process to renting a house. We are very happy with Beresfords.... Read more
Tenant
10th Jun 2024 (1 year ago)
S Babu
Thanks James and Thomas. True professional and helpful... Read more
4th Jun 2024 (1 year ago)
R Gwanzura
Having dealt with Tom gave me a great deal of peace of mind.The initial reception was top notch,followed by constant property suggestions including viewings.I would say the service was A1. Tom would constantly check on me to find out if all was going well,he was also prompt in responding to any written or telephone enquiries. He turned our search nightmare into a glorious settlement through his professional guidance.I really appreciate the service he rendered. Please keep it up... Read more
4th Jun 2024 (1 year ago)
B Joseph
Such a great experience with whole team members. Special regards to James ans Abby for helping us throughout the process.... Read more
2nd Jun 2024 (1 year ago)
G Finney
Both Thomas and Abby have given us excellent service. They have been proactive, helpful and have responded promptly when required.
We would not hesitate to recommend them. Beresfords can be happy to have them in their employ.... Read more
29th May 2024 (1 year ago)
N james
Thank you so much Mr. James for supporting and helping us during the process of renting a house. And also Ms.Abby supports and guided us step by step and makes our efforts so easy. Once again thank you for both of you to help us in this difficult time.
Thanks... Read more
Tenant
28th May 2024 (1 year ago)
Beresfords have been extremely proactive and generally very sensitive to our circumstances. Their local knowledge is phenomenal, and it has overall been very easy to work with them.... Read more
Seller
26th May 2024 (1 year ago)
Y Sloane
Excellent service from Beresford, as always. Recently, I accidentally locked my keys inside my flat, and Tom promptly resolved the situation for me. He was extremely helpful, and his assistance quickly eased my anxiety about the keys, especially since it was on a weekend. I commute to London every day for work and occasionally travel around Europe and Asia. Knowing that there are no issues with my home when I’m away gives me peace of mind. I’ve been with them for four years now without any problems or reason to leave.... Read more
Tenant
25th May 2024 (1 year ago)
M J

Outstanding Support from Mr. James at Beresfords
From our very first interaction with Mr. James at Beresfords Letting Agency in Chelmsford, it was clear we were in capable hands. His unwavering dedication and expertise shone through every step of the process as he worked tirelessly to find us the perfect property. James went above and beyond, ensuring every detail was addressed with precision and care, which significantly eased our decision-making process.
What stood out most was James' ability to manage everything so efficiently, showcasing his profound knowledge of the real estate market alongside his remarkable organizational skills. His friendly demeanor and professional attitude made us feel completely at ease, as if we were his only clients.
We are extremely pleased with the beautiful home James helped us secure and are grateful for his exceptional customer service. His proactive approach and the personalized attention he provided have made a lasting impression on us. We highly recommend Mr. James to anyone looking to find their ideal home in Chelmsford. His commitment to excellence is truly commendable.... Read more
Tenant
21st May 2024 (1 year ago)
A arif

Exceptional Service and Dedication at Beresfords by Mr. James
We recently had the pleasure of working with Mr. James at Beresfords Letting Agency in Chelmsford, and I must say, he exceeded all our expectations. James demonstrated incredible dedication and hard work in finding us a beautiful property that perfectly suits our needs. His attention to detail and proactive approach made the entire process smooth and stress-free.
We are thoroughly impressed with the way he managed everything, from the initial search to the final paperwork. His approach was not only professional but also very personal, ensuring that all our preferences were taken into account. It's clear that James genuinely cares about his clients and strives to deliver the best possible results.
Thank you, James, for your exceptional service and support. We are delighted with our new home and truly appreciate the effort you put into making this happen. We highly recommend Mr. James to anyone looking for property in Chelmsford. His expertise and thoughtful management are outstanding.... Read more
Tenant
21st May 2024 (1 year ago)
B isaacs
James from Beresfords Duke Street was particularly helpful in this instance. Prompt with a manner to give one confidence James sorted out my issue with the minimum of fuss,... Read more
17th May 2024 (1 year ago)
D Kilburn
Abby saw to all my questions and answered promptly throughout the home move and I felt comfortable that everything was being dealt with well! Certainly eased a lot of stress. Thanks very much!... Read more
17th May 2024 (1 year ago)
D KS
Thomas enderby and Abby johnson are
so lovely and always so quick at replying.
They made the experience so much easier and are the best agents.... Read more
16th May 2024 (1 year ago)
P sk
Many thanks to help us to find a nice home. Thomas Enderby and Abby Johnson marla are wonderful.... Read more
Tenant
16th May 2024 (1 year ago)
A Mary
An outstanding assistance from Thomas a letting agent at Beresford throughout the process. Keep it up Thomas, you are doing a great job.... Read more
Landlord
20th Apr 2024 (1 year ago)
A Kapambwe
Excellent service and very good customer care. Thomas is really kind, patient, and understanding. I had almost lost hope but they kept on reassuring me. Today I have a home, now my kids can finally join me in the uk. May you be blessed & keep being amazing at your job. To Abby thank you very much to you too for the help and patience.... Read more
Tenant
19th Apr 2024 (1 year ago)
K Kusiak
Really good Experience ! Thomas was very helpful , enthusiastic and polite!... Read more
16th Apr 2024 (1 year ago)
O Leonald
Tom has been helpful... Read more
12th Apr 2024 (1 year ago)
A Kuriakose
Perfect in his job... Read more
5th Apr 2024 (1 year ago)
A Rathnayake
I really appreciate Tom's dedication to fostering positive relationships and his knack for implementing effective business tricks and strategies. If you're looking for someone who can elevate your business game, Tom is the one to turn to. Highly recommended!... Read more
4th Apr 2024 (1 year ago)
F emeye
Tom has been very helpful... Read more
27th Mar 2024 (1 year ago)
V vijay

a. Communication: I found the communication with Beresfords to be excellent. They were always prompt in responding to my queries and providing clear information.Here i would like to mention one of the staffs name especially, James Annetts.
b. Property Maintenance: The property I rented through Beresfords was well-maintained, and any maintenance issues were addressed promptly and efficiently.
c. Professionalism: I was impressed by the professionalism of Beresfords' staff members throughout the rental process. They were courteous, knowledgeable, and conducted themselves with integrity.
d. Transparency: Beresfords was very transparent in explaining all terms and conditions of the rental agreement. I appreciated their honesty and clarity in all aspects of the rental process.
e. Customer Service: Overall, I am highly satisfied with the level of customer service provided by Beresfords. They were attentive to my needs and ensured a smooth rental experience from start to finish.
f. Suggestions for Improvement: While my experience with Beresfords was mostly positive, I believe there is always room for improvement. One area they could focus on is enhancing the online platform for submitting maintenance requests, to make it more user-friendly and efficient.... Read more
Tenant
22nd Mar 2024 (1 year ago)
O Olagunju
I had a very good experience with Thomas. I like their service.... Read more
22nd Mar 2024 (1 year ago)
O Keen
Abby has been a great help from start to finish! Always there to answer any questions we had. This is our first home we are moving into and Abby has made the process so pleasant. Thank you Abby!... Read more
Buyer
21st Mar 2024 (1 year ago)
K adedolapo
Thomas is very helpful on the viewing and very good on the phone , he took his time to explain every details I need to know about the house. Thanks Thomas... Read more
19th Mar 2024 (1 year ago)
C G.
Thomas and Abby helped us through every stage of the move, from sending us details of appropriate properties, viewings and references, to signing of contracts and beyond. Always more than happy to answer any questions, ease our minds of any concerns, and always prompt with communication. Gabbie also lovely.... Read more
Tenant
19th Mar 2024 (1 year ago)
J Joy
Beresfords service is appreciated,especially Thomas Enderby,Cameron Cruiks,James Annetts and Jack Sparkles are more approachable for Enquiry’s without delays.... Read more
19th Mar 2024 (1 year ago)
O abiodun
Thomas is a great salesman. He was simply fantastic... Read more
18th Mar 2024 (1 year ago)
K Thompson
Thomas gave an excellent service ever so swiftly and promptly. All the questions we had he attended to them without delay and he was there to give any assistance we would require in the process of us looking for a suitable property.... Read more
15th Mar 2024 (1 year ago)
C Aguilan
All the interactions with the estate agents have been very friendly and helpful, specially with Cameron and James, who have been updating us about new properties that meet our needs.... Read more
14th Mar 2024 (1 year ago)
E Martin
Thomas helped me and I am satisfied with the assistance... Read more
13th Mar 2024 (1 year ago)
I chukwurah
Looking to move into my own space . Spoke to Thomas of the Chelmsford branch and he was quite helpful and gave wonderful tips. Well done... Read more
13th Mar 2024 (1 year ago)
T Ogunlade
Thomas was very helpful and friendly on the phone... Read more
13th Mar 2024 (1 year ago)
Z Ali
Dealing with Beresford was easy and smooth, they responded to our every query timely especially James and Abby. All the process from viewing till the end was hassle free.... Read more
12th Mar 2024 (1 year ago)
M Gardner
Appreciate the help from the team at Beresfords in finding tenants for our rental property. Including Kris, James, Abby in particular to push it over the line. Thanks Mark... Read more
Landlord
11th Mar 2024 (1 year ago)
F Claudia
Prompt and fast, ready to help, I appreciate all your efforts at Beresford... Read more
9th Mar 2024 (1 year ago)
A Hulbert
I Have been dealing with Beresfords for many years & always found all the team very helpful knowledgeable & professional nothing too much trouble will continue to use their services for many more years
Would like to give a big thank you to Sarah Puckrin for her continued support & hard work during the last few months
She has been amazing
Also another big Thankyou to Chris Tom & Abby in the letting department for all their hard work & support... Read more
Landlord
8th Mar 2024 (1 year ago)
N jackson
Very helpful very friendly, as a first time renter don't see how they could have helped me though the process better. The main people were Abby and Gabby but other who help were as nice ,thank you all at the Chelmsford branch.... Read more
Tenant
5th Mar 2024 (1 year ago)
O Benjamin
Thomas is really nice on the viewing... Read more
2nd Mar 2024 (1 year ago)
S Strange
Cameron has been helping us to find a rental property, very attentive, follow up calls, excellent service, highly recommended... Read more
Tenant
29th Feb 2024 (1 year ago)
E Owusu
Thom Was so helpful. Great experience... Read more
23rd Feb 2024 (1 year ago)
Bussykaty
Nice speaking with Tom. Calm and lovely... Read more
16th Feb 2024 (1 year ago)
Lorem ipsum dolor sit amet, consectetur adipiscing elit... Read more
Seller
11th Feb 2024 (1 year ago)
B Afia
Trm was helpful... Read more
5th Feb 2024 (1 year ago)
J Okpara
Thomas is lovely and helpful in dealing with clients... Read more
31st Jan 2024 (1 year ago)
A Salako
Thomas is helpful today.... Read more
31st Jan 2024 (1 year ago)
J G
James helped me with advice and was able to provide a last-minute viewing that was available.... Read more
30th Jan 2024 (1 year ago)
W Brown
Thomas is nice and very friendly... Read more
29th Jan 2024 (1 year ago)
R Alberto
Me and my partner went there today and James was really helpful and professional. Lovely gentleman, looking forward to doing business with him again.... Read more
27th Jan 2024 (1 year ago)
B Ayorinde
Tom was helpful and friendly.... Read more
23rd Jan 2024 (1 year ago)
T Samuel
Thomas was helpful... Read more
23rd Jan 2024 (1 year ago)
O Bazuaye
Thomas is very helpful and professional.... Read more
22nd Jan 2024 (1 year ago)
W anusarika
Friendly communicating good experience... Read more
18th Jan 2024 (1 year ago)
J Coelho
Helpful and pleasing.... Read more
16th Jan 2024 (1 year ago)
L Epure

I recently had the pleasure of working with Thomas as my letting agent, and I am compelled to share my positive experience. Thomas demonstrated exceptional communication skills throughout the entire letting process. His responsiveness and willingness to address my queries promptly were particularly commendable.
Thomas exhibited a profound knowledge of the rental market, providing valuable insights that greatly assisted in making informed decisions. His professionalism and attention to detail instilled confidence, ensuring a smooth and efficient letting experience.
I appreciate Thomas's commitment to ensuring my needs were met and his proactive approach to resolving any potential issues. It's evident that he takes pride in his work and genuinely values client satisfaction.
In conclusion, I highly recommend Thomas for his exemplary letting agent services. His dedication, expertise, and personable approach make him an asset in the real estate industry.
Best regards,
Laurentiu... Read more
Landlord
16th Jan 2024 (1 year ago)
S Champion
James and Thomas have been really helpful so far!... Read more
13th Jan 2024 (1 year ago)
I Bello
Received the keys to my new place today... Thanks to the Team at Beresford and Gabby Giedraite for making the process smooth and stress free!!!... Read more
Buyer
13th Jan 2024 (1 year ago)
V Vishwambharan
James and Tom listened to all our requirements and got us the place instant.very efficient. Highly recommend to use their services... Read more
13th Jan 2024 (1 year ago)
A uruemu
Tom's customer service is topnotch. I recommend him anytime... Read more
12th Jan 2024 (1 year ago)
A Lucas
Bereford’s Chelmsford branch has been supportive and helpful. Gabby Giedraite has been great. Always friendly and responds to any question promptly. She has been very professional and knowledgeable.... Read more
11th Jan 2024 (1 year ago)
J Erinle
I had an excellent viewing with Thomas he was very friendly and gave me all the information I needed to know about the property. 10/10 Customer service, I would highly recommend Beresfords for anyone looking for a property to rent... Read more
Tenant
10th Jan 2024 (1 year ago)
J Momoh
Friendly Staff with excellent customer service.... Read more
4th Jan 2024 (1 year ago)
T Williams
After dealing with different agencies, I had the pleasure of meeting with Thomas Enderby who works for Berefords. He was so informative with the property, he definitely knew the ins and outs of the property. He also followed up with a phone call. Thomas also is now keeping us in the loop with potential properties within our price range. Definitely recommend and if I could I would give 100 stars rating to Thomas!... Read more
3rd Jan 2024 (1 year ago)
S Hadi
Thank you from Gabby, Thomas and James.
Hannah was very prompt.
Thanks.... Read more
21st Dec 2023 (1 year ago)
Very good at keeping me up to date.... Read more
Seller
19th Dec 2023 (1 year ago)
B Ferati
Great service, very attentive and responsive! Thomas helped us get our dream property- thank you!... Read more
Buyer
16th Dec 2023 (1 year ago)
F Nunn
Nick was wonderful in dealing with the sale of our mother’s house. Thank you... Read more
Seller
11th Dec 2023 (1 year ago)
N Berger
Had a call with Kris and Tom and they were very friendly and answered our questions. We had a process question and when we popped down, Kris answered all our questions and was very helpful!... Read more
24th Nov 2023 (1 year ago)
M Chaab
Amazing service from Thomas excellent service.... Read more
24th Nov 2023 (1 year ago)
C Barrett

I originally wrote a review to post here immediately after dealing with Beresford's but it was too long to be accepted by Google and I therefore left it.
However, having recently received an email from Beresford's offering mortgage advice, it has prompted me to put a few words together.
Having dealt with Beresford's in our previous rental property, I can honestly say they are best described as parasites, the dictionary meaning of which fits them very well.
I've dealt with incompetence before but Beresford's went above and beyond to ensure that they demonstrated their complete inability to act in a professional manner.
They wanted a considerable sum of money from our deposit but thankfully my wife picked apart their end of tenancy report piece by piece and we submitted a dispute with the DPS.
They ruled in our favour and nothing more was said from Beresford's. Absolute amateurs in every sense.
**EDIT**
Further to the response from Beresford's, the issues came about from the end of tenancy report created by Beresford's themselves.
It was wholly inaccurate and did not represent damage/issues caused by us.
For instance Beresford's highlighted that there were weeds in the garden which would require a gardener and yet the inventory contained photos showing weeds in the garden when we moved in. We essentially handed the garden back as we found it.
Pins and nails in walls, again tried to charge us for them and yet the inventory showed the very same things already in the walls when we moved in.
I could go on as at the time, we picked your report apart piece by piece.
There is a reason why Beresford's are rarely recommended on local social media groups when people ask for agent recommendations.
Amateurs through and through.... Read more
Tenant
21st Nov 2023 (1 year ago)
Johanna
Absolute pleasure to work with. Thank you... Read more
17th Nov 2023 (1 year ago)
M (mimi)
I had the pleasure of working with Thomas and I cannot speak highly enough of his professionalism and expertise. Thomas demonstrated a deep knowledge of the market. His communication was exceptional, always prompt and clear, and he was also very friendly.... Read more
15th Nov 2023 (1 year ago)
D Bapu
Great people to assist with letting, James and Gaby is very helpful . Prompt and responsive.... Read more
Landlord
13th Nov 2023 (1 year ago)
U Christabel
Gabby and Kris were so friendly and fantastic with good customer approach and detailed presentation. Thanks for your audience today.... Read more
11th Nov 2023 (1 year ago)
A heath
Gabby and Kris have been excellent to work with when renting out my property. I would definitely recommend them both, and Beresfords.... Read more
Landlord
11th Nov 2023 (1 year ago)
M Tree
Great process, handled well by James! Thanks.... Read more
10th Nov 2023 (1 year ago)
S wyatt
Beresfords have been an excellent company to work with on the letting we occupied.
I would like to give a special mention to Sarah Puckrin for her professionalism, she went above and beyond the services of her daily duties, she is a credit to the company. Thank you Sarah, you made a hard day for me so much easier to get through.... Read more
Tenant
3rd Nov 2023 (1 year ago)
C b73
James has dealt with us in our search for a place and has been very helpful, informative and well equipped with the knowledge necessary for us. Only problems we have had have been with the paragon referencing platform but every query we’ve had has been answered swiftly from James. Clear he is good at his job and doesn’t cut corners with us... Read more
3rd Nov 2023 (1 year ago)
T Busayo
They made my first Renting easy, customer service 100%, I recommend Beresfords to new or first timers.These two of their staffs were so helpful and loving, TOM and GA?BY at Chelmsford branch. Always ready to help...They deserve an Award....... Read more
Tenant
3rd Nov 2023 (1 year ago)
A Thiru
I approached Beresfords Lettings for rental accommodation. All staffs are friendly, especially Thomas who was highly professional, super friendly and easily approachable all the time for all the queries I had regarding the movement as I had a tight timeline to move-in to the rental accommodation in a week's time. He was able to turn the things around and finalise the deal for me in a real short time (less than a week) by swiftly completing the safety checks and background checks. Keys were handed to me in advance than promised. Thank you Thomas ????... Read more
Tenant
3rd Nov 2023 (1 year ago)
M Johnson-Martinez
Highly recommend. Had a great viewing today with Tom. The property was well presented and tidy. Would definitely use Beresfords in the future.... Read more
27th Oct 2023 (1 year ago)
L Stevens
Highly recommended. Both James Annets and Christine sorrell have been amazing I have never experienced service like it. I won't use anyone else now if I ever move again now. Thanks Beresford's ????... Read more
26th Oct 2023 (1 year ago)
S sukukumar
I had a great viewing experience with Thomas. He was incredibly polite, and patiently addressed all my questions. The property is well-maintained, spacious, and I'm strongly considering it for rent. I would highly recommend them for your future property rentings.... Read more
Tenant
25th Oct 2023 (1 year ago)
Viewing follow up information was poor and I usually had to chase to get any response.... Read more
Seller
24th Oct 2023 (1 year ago)
A Marambire
Attention to detail. Friendly... Read more
13th Oct 2023 (1 year ago)
M Jones
We have found the team at Beresfords in Chelmsford to be professional and efficient. We have dealt primarily with Gabby who has been extremely helpful.... Read more
13th Oct 2023 (1 year ago)
M Ziacik
I am very grateful to Thomas and James for their excellent customer service. They are very helpful, friendly, and professional. They showed me spacious houses with reasonable prices and answered all my questions. I highly recommend them to anyone looking for a new home... Read more
10th Oct 2023 (1 year ago)
I mathieson

We have had a brilliant experience with Beresfords, unlike any experience I have had with an estate agent before. I usually dread interacting with estate agents during the moving process, they (generally) take ages to get back to you, are unresponsive, and not very helpful. Beresfords are the complete opposite.
From the very first phone call enquiring about the property, the show around, the paperwork etc, Beresfords have been amazing. Our lettings consultant Thomas was brilliant - super responsive, called us a couple of times to give us updates about how the renovations were going prior to our move in and was more than happy to answer any questions. Christine who was in charge of our referencing and paperwork was equally as helpful and we felt really looked after and like they had our best interests at heart, which has never happened before with an estate agent!
I don't usually leave Google reviews, but was so impressed with these guys that I felt I needed to let them and others know - can't recommend enough!... Read more
Landlord
9th Oct 2023 (1 year ago)
Angela
really poor customer service, especially with calls. although specifically requested for email correspondence only since I work too, i would often get 5 calls a day… took over two weeks to come to a call out about a toilet that wouldn’t flush, and their emergency out of hours team doesn’t actually provide any support, if something happens over the weekend, you have to wait until monday. scheduled a flat viewing for new tenants while I lived at the property, to which they just didn’t show up, and didn’t bother telling me they cancelled it, I had to call myself to ask them if they were running late. really not worth the stress with such an agency.... Read more
Tenant
7th Oct 2023 (1 year ago)
D Greenin
Beresfords are a professional company that offer a very good service... Read more
5th Oct 2023 (1 year ago)
D Mensah
Had an appointment to view a property , i met a gentleman call Thomas what a nice guy he was , dress well and speaks with good manners showing me around this beautiful apartment well clean , really like hes customer service he's very friendly and welcome God bless him , I would seriously recommend Beresfords if anyone needs a property to rent or to buy... Read more
4th Oct 2023 (1 year ago)
A Dayal
They have been very helpful always available even over the weekend very prompt and responsive Chelmsford team has been great at help. Very happy with the services, I was talking to Sarah all over the period she was a prompt and responsive all over the period when i need assistance even over the weekend 5 stars to Sarah... Read more
29th Sep 2023 (1 year ago)
L Dunne
Thomas has been very helpful with assisting me with viewing properties.... Read more
27th Sep 2023 (1 year ago)
O Devine
James was excellent, he answered all questions in a timely manner, kept in contact with us to help through the process and was generally friendly and great to work with. We've had other estate agents who were cocky or uncaring, but James was neither and we appreciate all the help he gave us.... Read more
26th Sep 2023 (1 year ago)
D Tesfu
As part of the Beresfords team Thomas Enderby has been exceptional in making sure we find the right property and all the paperwork is completed in time. He is very polite, professional and flexible with all our needs.... Read more
26th Sep 2023 (1 year ago)
O Boluwatife
Thomas was very fantastic. His proactive approach alongside his friendly and professional demeanour made the entire viewing process smooth.... Read more
26th Sep 2023 (1 year ago)
Chelsea
Great first experience with Beresfords. James Annetts in particular was hugely helpful when it came to finding the perfect property - really attentive and friendly, quick on comms and updates, and generally very thorough throughout the whole process. Thanks a bunch, James!... Read more
26th Sep 2023 (1 year ago)
N Ellingham
4 years and counting. Everybody is super helpful especially Gabby with my recent encounter regarding another property. Keeping me up to date with information.... Read more
12th Sep 2023 (1 year ago)
J Musk
Me and my fiance was first welcomed by Gabby, she was super friendly and very helpful throughout our process... Read more
11th Sep 2023 (1 year ago)
I Zaharia
She is the best agent I ever talked about property's and I recommend ????%... Read more
7th Sep 2023 (1 year ago)
L Gera
James A. Was absolutely brilliant and super friendly throughout the process and I couldn’t recommend him more! As someone who is new to renting, understandably I had many concerns and he was always sure to talk me through what was happening and why. After having spoken to many agencies and letting agents, I have to say I wouldn’t bother looking elsewhere apart from Beresfords and James! Thanks so much!!... Read more
Tenant
5th Sep 2023 (1 year ago)
T H
Have had an excellent experience with Beresfords Chelmsford - very professional agents who are quick to respond to emails and/or calls with congeniality and expertise. Can recommend most highly with especial props to Thomas.... Read more
4th Sep 2023 (1 year ago)
A mirian
Thomas five stars ??... Read more
4th Sep 2023 (1 year ago)
C derek
I visited the Writtle branch of Beresfords and was greeted by Susie Wood the manager, I had my late father's property to sell, Susie and her team were brilliant they kept me informed and relayed any feedback, we soon had offers coming in. Thanks for the hard work and commitment Susie... Read more
Seller
23rd Aug 2023 (1 year ago)
A Fowler
Recently dealt with Beresfords Lettings (James Annetts). I am a tenant leasing a property in Chelmsford. From the outset James has been the consummate professional, dealing with all queries in a fast and efficient fashion. He is a friendly, genuine person with a real passion for his job and a credit to the organisation.... Read more
Tenant
16th Aug 2023 (1 year ago)
G mowle
Thanks James for all your help , 5 star quality service and attention to detail... Read more
8th Aug 2023 (1 year ago)
H Bates
Had a lovely viewing today with Rhiannon, she was an absolute pleasure to be around. Really friendly and very professional and gave us all the time we needed to look around and we didn’t feel rushed at all. She is a credit to beresfords.
Joshua has also been great, he has been very proactive at booking in viewings for us and liasing with the sellers. He has also returned all of my calls when he has said he will.
Both of them have really made for a very pleasant experience so far.... Read more
2nd Aug 2023 (1 year ago)
G Bicalho
Gabby was wonderful, she helped us find a great place very quickly. Thank you Gabby!... Read more
30th Jul 2023 (1 year ago)
M Garcia
Gabby's attentiveness and assistance throughout our property rental experience were greatly appreciated. We highly recommend seeking her out whenever you are in need of renting a property. Thank you very much!... Read more
Tenant
30th Jul 2023 (1 year ago)
M Cioata
Mul?umesc agen?iei Beresfords c? datorit? vou? am reu?it s? ob?in casa,Thomas un b?iat deosebit care ma sus?inut ?i ma sprijinit pe tot parcursul pa?ilor.Recomand cu drag ?i încredere.... Read more
19th Jul 2023 (1 year ago)
S Soomro
Thomas Enderby has been lovely and made it very easy for me to book viewing for the property, looking forward to deal with him more in near future. A very helpful person. Thanks Thomas... Read more
19th Jul 2023 (1 year ago)
S Mokamatam
My experience with Beresfords Chelmsford team, especially with Thomas Enderby, has been very positive. Tom understood our requirements, arranged viewing for a relevant property and has been very professional throughout the initial stages of offer progression.... Read more
19th Jul 2023 (1 year ago)
R Harrison
Huge thanks to Joshua Auger for the support in selling my property - highly professional, helpful and knowledgeable throughout.... Read more
Seller
19th Jul 2023 (1 year ago)
M Dania
Debbie from the braintree branch was fantastic and worked patienly with us to find a suitable rental property.. Thanks... Read more
Tenant
17th Jul 2023 (2 years ago)
J Williams
We were purchasing a property being marketed by Beresfords - unfortunately the sale ended up falling through due to circumstances beyond our control, but we found Beresfords to be absolutely excellent at all stages of the process. Joshua was the estate agent we worked with and he was great, he kept us informed at all points and promptly responded to our questions.... Read more
Buyer
13th Jul 2023 (2 years ago)
J Loke
Neil is a brilliant manager of the Maldon Branch. He was always so helpful and knowledgable and I sold my property with no issues.
The photos were fantastic and all people commented positively to the advert.
Neil is such an asset to your company and the office staff whom I had limited communication with were really professional.
Well done Maldon team.
It is the second time I have used your company and I would again if I decide to sell.
Thanks so much... Read more
Seller
4th Jul 2023 (2 years ago)
We didn’t sell our property with Beresfords we changed agent as was unsatisfied with their service... Read more
Seller
6th Apr 2023 (2 years ago)
Service overall was excellent from the minute the agent came to our house to do the viewing, was able to offer a competitive rate to use them and then arranged a good number of viewings ensuring a quick sale. Service since has been useful too.... Read more
Seller
10th May 2022 (3 years ago)
Efficient and friendly service.... Read more
Seller
23rd Jul 2021 (3 years ago)
sale team and admin- 0-1 star
Agent did not come once for viewings, I had to do viewings myself,
extremely bad communication
agent was more on my buyers side than mine, when price was negotiated. i did not feel supported by them at all.
post sales team- Helene D.- 5 stars. Perfect communication, hard working lady, brilliant support, Helene helped us to complete the sale/purchase process... Read more
Seller
29th Apr 2021 (4 years ago)
Get Agent helped me compare the different rates for all of the agents rather than just relying on ones I had heard of before. I did actually go with a well known agent but knew that I was getting a great deal.
Get Agent was easy to use and I have been very impressed with the level of professionalism.... Read more
Seller
16th Sep 2019 (5 years ago)