
Sad to be writing such a poor review as Kinetic seemed so promising, but they failed to deliver every one of their promises. Marketing materials were mostly very good, but took 3 times as long to produce as we were promised. The floor plan was not provided for us to review before going online and turned out to be a ‘cut and paste’ of a neighbouring property, so was not at all accurate. Whilst we were contacted every 2 weeks with updates on how many hits our property had on the various websites, it was a case of being thrown statistics and then asked what we wanted to do about it. As the ‘experts’ in the business, I expect them to advise me what to do, not expect me to interpret the market and tell them what to do. On the one occasion they gave the advice to drop the price again, I asked why when a nearby property, which was smaller, with a smaller plot and was on a main road had sold within a week at the same price as ours; they were unaware of the sale and couldn’t find it on the marketing platforms!
Our main issue was with the viewings. For the first 2 viewings the agent was late and for one of those the viewers were left sat on the drive waiting. For the second and third viewings they arranged them 15 minutes apart. Viewers from the first appointment were left to see themselves out of the back gate so the agent could show the next viewers in the front. The agent listed the features of the property and was praised as being knowledgeable by the viewers, but did not explain the features that justified our property being valued higher than a neighbouring property, resulting in feedback that ours was only worth the same as that neighbouring property. We were promised things would improve, but for the final viewing, the agent failed to turn up at all!!! Eventually we got a story about car troubles, but the viewers and I were only told 15 minutes after the appointment and only when the viewers contacted them.
At each step, Kinetic have been receptive to our comments and promised to improve, but sadly things only ever got worse. After the last, disastrous viewing, our complaint resulted in an early release from our contract.... Read more
Seller
23rd Dec 2024 (8 weeks ago)
As a landlord from outside the area we approached a number of estate agents to sell our 3 bedroom rental property and chose Matt & the Kinetic team for a number of reasons :
1. An excellent Trustpilot rating,
2. A realistic assessment of the current market situation and a sensible valuation report and listing figure
3. Dynamic current marketing methods including social media posts and a quality listing with excellent photos
4. Creation of a professional, narrated guided video tour of our vacant property
5. Impressive shared data analysis of the effectiveness of their marketing and reach
6. Accompanied viewings at all times
The result was a cash offer within 2 weeks and completion in a further 5 weeks, during which Jo chased the two conveyancers and updated us with the latest progress throughout.
A very successful outcome with no hassle!... Read more
Seller
18th May 2024 (8 mo. ago)
Kinetic were very efficient selling our bungalow they kept us up to speed with everything we certainly think we chose the best estate agent & would not think twice about using them again ... Read more
Seller
16th Dec 2022 (2 years ago)
Nina and the team were great. We had a challenging sale with issues in the chain that really made me appreciate using a high quality estate agent, I honestly believe our sale would have fallen through without the diligent work by Kinetic.... Read more
Seller
4th Nov 2021 (3 years ago)
The whole team were very supportive and helpful in both the buying and selling. Highly recommend... Read more
Seller
2nd Oct 2021 (3 years ago)
We bought a house that was marketed by Kinetic and couldn't have been happier with the service. Nina kept in contact with us every step of the way, chasing solicitors and updating us regularly. She responded quickly to queries and made the whole process a lot smoother than it otherwise would have been. I would thoroughly recommend this company to anyone looking for an estate agent - professional, courteous and on the ball. 11 out of 10!... Read more
Buyer
12th Jul 2021 (3 years ago)
My experience with Kinetic was entirely positive from start to finish, beginning with a realistic valuation of the property, through to chasing up potential buyers for their feedback and liaising very effectively re viewings. The office manager Jo was extremely helpful and ensured that what can potentially be a fraught process was smooth and effective. The full five stars!... Read more
Seller
5th Jul 2021 (3 years ago)
We have bought and sold quite a few houses over the years and Kinetic Estate Agents to us was a breath of fresh air!
From beginning to end Kinetic have kept us informed and negotiated well on our behalf, from Nina who handled our Sale and is very professional and always very willing to do our viewings and answer questions and give us instant feedback to Jo The Office Manager who was always at the end of the phone to sort out any questions and got back to us promptly, she went over and above what was expected of her and got things moving quickly for us.
We have had a good experience with Kinetic Estate Agents and will most definitely use them again.
Thank you to all at Kenetic who have made this a good house sale experience for us. Keep up the good work!
Ted & Maggie Freeman
WASHINGBOROUGH... Read more
Seller
14th Jan 2021 (4 years ago)
Kinectic were absolutely amazing, from the start. Nothing was too much trouble and I felt that they always had my best interests at heart. I also heartily approve of their ethical practices and the fact that they want to give back to those not so fortunate in out local community. I would recommend them time and time again!... Read more
Seller
6th Jan 2020 (5 years ago)
Kinetic are absolutely amazing! Nothing is too much trouble. They kept in touch at all times.
Simply fantastic.... Read more
Seller
21st Dec 2019 (5 years ago)
I definitely recommend Kinetics.
They were very helpful, friendly and professional... Read more
Seller
9th Nov 2019 (5 years ago)
Particularly impressed by the quality of viewers selected - no time wasters, just genuine purchasers in a position to buy.... Read more
Seller
11th Jun 2019 (5 years ago)
We don’t normally write reviews but felt we wanted to on this occasion as we have been so pleased with the service that has been provided by kinetic. Our sale has been particularly challenging non of which was anything to do with the estate agents, Nina in particular has remained calm and professional at all times and is an asset to the business... Read more
Seller
26th Mar 2019 (5 years ago)
Brilliant service, had a buyer for my house within days. Communication was extremely quick. They know the local market so well. Highly recommended... Read more
Seller
27th Feb 2019 (5 years ago)