P MILES

Contacted lettings regarding arranging a viewing. The receptionist was not very pleasant and was abrupt. She arranged a time for a viewing and then asked for me for details if I match a potential tenants criteria. Some of the questions were relevant but others like how old my cat is & if it stays in or goes out were ridiculous. As we are both pensioners she said we don't pass the criteria financially so suggested a guarantor. I said I can pay the full contract term up in one sum out of my savings. She said that is not possible as it would alter the contract. Her attitude was getting more surly especially when I said I will have to inform my family member first before putting them forward as a guarantor.
I went off the phone to do this but not happy the way I was being treated. Within half an hour I phoned back to be answered by another abrupt person who claimed to be the manager and said in off-hand fashion the let has gone hours ago. Well why was they going to arrange a viewing that afternoon? The manner she said it aroused suspicion it was a lie. So beware and be forewarned if you are considering dealing with this office.... Read more
11th Dec 2024 (9 weeks ago)
M Anene
Good customer's care.... Read more
6th Dec 2024 (9 weeks ago)
A Howe
Martin and Co were letting a property we rented recently.
They have been very professional to deal with. If we had a query regarding the property they were always quick to respond and dealt with matters very quickly. Can highly recommend.... Read more
Tenant
29th Nov 2024 (10 weeks ago)
It was perfect although i had multiple questions as it was my first time as renting a property with my family they were very helpful answering everything that i send them through email phone without making you feel unpleasant to make questions they were ready to answer knowing what to say helping you with smile and respect even if the question was sounding stupid to me . Thank you very much .... Read more
Tenant
1st Nov 2024 (14 weeks ago)
C Thornton
Fantastic service in getting our new rental property... Read more
Tenant
22nd Nov 2023 (1 year ago)
L Lofts
Excellent rental service from Rebecca Hayes. Knows her stuff.... Read more
Landlord
5th Oct 2023 (1 year ago)
K Attwood
The service and help I received from everyone in Martin and Co at the Forum was exceptional, all the staff went above and beyond for me to get into my rental property Danielle made it happen and from the Rebecca was so helpful, the first lady I saw I can't remember her name understood my predicament and was awesome I think it's Mrs Climpson anyway I still need to drop in biscuits and chocolates as a thank you.... Read more
Tenant
26th Sep 2023 (1 year ago)
M Dear
Luke was incredibly helpful and engaged, making our search for a new property just that bit easier. Very professional and helpful.... Read more
15th Sep 2023 (1 year ago)
C K
Had a really good experience with the company and the agent that handled the selling of my property. Approachable and friendly, quick to value and create a brochure. I wasn’t happy with one or two of the pictures so submitted new ones which were accepted and it was amended no issues. The place sold super quick so I can only imagine that the viewings were conducted with the same level of professionalism. I would recommend this company.... Read more
Seller
25th Jul 2023 (1 year ago)
Very professional service... Read more
Seller
3rd Jul 2023 (1 year ago)
H Kanharn
As first time renters, my partner and I had a thousand questions which were always answered by Rebecca and the rest of the M&Co. Team. From the viewing, to referencing and moving in day, Rebecca was always on hand and even though some parts of the process took longer than we all expected due to our circumstances, we never felt rushed and always felt supported by the team the whole way. Thank you!... Read more
Tenant
17th Jun 2023 (1 year ago)
J Wray
Goodbye Cumberland way. Thank you to Luke, Danielle and the team at martin and co for a professional service from beginning end. I wouldn't choose anyone else to sell with... Read more
Seller
12th May 2023 (1 year ago)
C Coyle
Me and my partner recently moved into our first rental with the help of Rebecca Hayes. From start to finish she was very professional and helped answer any questions we had, which was a lot! Nothing was too much effort which made the whole process very easy and she got us in our home on a day that suited us. She continues to be helpful even after the handover of the keys. Brilliant service from Martin & Co but especially Rebecca, we will definitely be advising people to go there in the future.... Read more
Tenant
25th Jan 2023 (2 years ago)
L ruck
Finally an Estate Agent that delivers a 5* service
I received a lovely welcome to your new home pack from Martin & Co such a lovely surprise….thankyou.... Read more
30th Sep 2022 (2 years ago)
L M
My house purchase was trickier than the norm and it would have probably been a whole lot more difficult if it wasn't for Danielle from Martin & Co. She was actually working on the seller's behalf but always went over and above and did everything she could to keep me informed and move things along, unlike my solicitors, who I was actually paying - to do very little!
I have been in my beautiful property for just over a year now and have no intention of ever moving again, however, I would have no hesitation in recommending the services of Martin & Co.... Read more
Buyer
15th May 2022 (2 years ago)
C (Piglet)
A bit disappointed to be honest.
I rang them to change the date of my house inspection as I wasn’t going to be home, they rang me back and agreed on the day I told them I’d be home. Next thing I know, they’ve come on the original date when I wasn’t home, and I only found out by ringing them on the day they were meant to come as I was waiting for them. I had all my washing up including the girlie stuff, and they’ve seen that now and I feel like my privacy has been invaded.
Apparently I didn’t ring them to change the date, when I did because I remember doing it at work. No matter how many times I email them about an issue in the house, I get no replies.
I’ve emailed before about the amount of cold drafts coming through my windows, making my house very very cold, and they do nothing.... Read more
Tenant
25th Jan 2022 (3 years ago)
B Rourke
Nice staff... Read more
26th Nov 2021 (3 years ago)
A Brooks
Have to say, I'm very surprised by how good these lovely people are, I have and still do have a tenancy with these and there amazingly quick with all issues regarding the house. Friendly and would recommend to anyone.... Read more
Tenant
6th Sep 2021 (3 years ago)
W Gallagher
Unfortunately just another Letting company taking money off tenants. Rented for 2 years and can't say anyone I was in contact with was approachable or willing to side with a tenant.
Really disappointed with my time with them, no better than the student rental companies taking advantage of them.... Read more
Tenant
17th Aug 2021 (3 years ago)
M Dawson
Twice we had no 24hr notice before entering. Took several months to fix "non-urgent" issues (major draughts, cracked bath), so long that we gave up on reporting them.
A broken heating element burnt off the oven wiring and we were told to just turn it off when not in use (fire hazard).
If you're renting, please learn your rights so that you're not exploited, report everything and nag if things aren't fixed. A lot of these positive reviews are from sellers, landlords and the owners.... Read more
Tenant
12th Aug 2021 (3 years ago)
NK46
Recently Sold our House with Martin & Co. great service. Always available and kept us really well informed through the whole process.... Read more
Seller
31st May 2021 (3 years ago)
J Fitzgerald
Helpful, friendly and efficient... Read more
6th Mar 2021 (3 years ago)
R Ford
Pretty good so far, have sorted the one issue we had in our house ASAP even over bank holiday! Letting process was straightforward too and staff are friendly.... Read more
Tenant
16th Jan 2021 (4 years ago)
D Barber
Dealt with Luke Ashmore who was a pleasure to work with. Very knowledgeable, honest and a great communicator. Would highly recommend him to others.... Read more
12th Sep 2020 (4 years ago)
A Colbourne
Very friendly staff... Read more
2nd Sep 2020 (4 years ago)
Shocking. After several months, and doing everything advised, only one set of buyers viewed the property. Took a large hit on price to get the deal. Then.... nothing. We were so unimpressed we disinstructed them. Over the next 9 months, while the buyers struggled to sell their own property, we kept contact with them, monitored progress and built a rapport. Not one single call from Martins. They only took any interest in contacting our solicitors when they realised WE'D mananged to close the deal ourselves and were close to completion. Then, of course, they wanted their money.... Read more
Seller
11th Mar 2020 (4 years ago)
J Shields
My wife and I rented a property through Martin and Co for four years. They looked after us well and did their best to make sure any issues were sorted in a timely manner (even with a difficult landlord). I would happily rent, or in the future buy through them again. Special thanks to Dawn and Luke who we mainly dealt with.... Read more
Tenant
12th Dec 2019 (5 years ago)
A lee
Great service from start to finish. Kept us well informed and made the whole process simple.... Read more
6th Nov 2019 (5 years ago)
S Beane
Very dismissive and unhelpful when asking about modern auction property on their website. I was so annoyed I cancelled viewings with them, won't bother going to them again. Using Pygott & Crone who are much more professional and helpful.... Read more
31st Oct 2019 (5 years ago)
Becky
So I was given information for a property, a friend had viewed it, told me to ring up as we needed to move before our tenancy was up. Spoke to Imogen twice, was told that she would speak to the landlord and 'ring me back' when she had spoken to her, yet that was nearly 3 weeks ago, no phone call, no communication, so stay away from these people cos they aren't good at all... Read more
Tenant
13th Oct 2019 (5 years ago)
T Holland
Plenty of properties to let... Read more
Landlord
9th Sep 2019 (5 years ago)
G R
Cancelled viewing 5 minutes before it was due to happen... Read more
19th Jul 2019 (5 years ago)
K Gradowicz
Unprofessional approach to the customer. change of decision few days before move in For a couple with child on the way. Shame on you Martin & Co (agent name Amy Barber)... Read more
Tenant
14th Apr 2019 (5 years ago)
S Tresadern
easy to work with professional on the ball great customer service... Read more
10th Dec 2018 (6 years ago)
R Rosling
Very good service... Read more
1st Sep 2018 (6 years ago)
S RHODES
The staff were excellent and very efficient. They kept you updated with viewings and progress with the house sale. I would definitely recommend Martin and Co.... Read more
Seller
6th Aug 2018 (6 years ago)
R Bell
Professional, responsive and easy to work with .... Read more
4th Aug 2018 (6 years ago)
T Curtis
Efficient, supportive and helpful. Especially Caroline and Gemma. Easy to deal with as tenants, great communication and fully on the ball. Definitely recommended.... Read more
Tenant
5th Jun 2017 (7 years ago)
C Ross

Me and my partner went to see a student friendly house ("Student Friendly" was in the description and in the photos- as a blue banner across the far right corner) and we made it clear that we were both full time students with a very young child.
We were greeted by a guy named Luke and everything went very well, it was pretty much the house we wanted. However when I phoned them up to pay the application fees I was told by Luke that referencing won't pass as me and my partner earn Student Finance "only" and are students... I find this quite ridiculous as we both earn benefits and both of our independent student finances together make it quite easy to afford the house.
I then asked Luke why we cant use a guarantor for referencing like any other estate agent company and he then said that their referencing company doesn't allow that. Well I was incredibly shocked and disappointed by this as we weren't expecting to be turned down for a student friendly house being students.
On a positive note, since this review I have been sent a personal email from Luke, and I would like to add that this negative review has no reflection whatsoever upon customer service and after care. Luke was polite, friendly and approachable and was happy to answer any questions we had regarding the property. It was as previously stated a fault on behalf of their referencing company.
However I hope the advert will soon be rectified.... Read more
16th May 2017 (7 years ago)
R Broadhurst
I am a tenant living in a property managed by Martin & Co and have always found them to be very helpful. If I have any issues they are quick to rectify it with little or no disruption whatsoever, and are always friendly when I speak to them, either in person or on the phone. All in all a great company.... Read more
Tenant
17th Nov 2016 (8 years ago)
K murdoch
I use Martin & Co to manage my property and the service is excellent. Everyone in the team is very helpful and friendly. I mainly deal with Luke who is very professional, gives accurate and appropriate advice and communicates information and updates regarding tenants quickly. If you are a landlord looking for an agent to manage your property, I would have absolutely no hesitation in recommending this branch and their services.... Read more
Landlord
17th Oct 2016 (8 years ago)
C Gryniewicz
I have used Martin & Co for nearly a year now as a landlord. In this time, they have found tenants for three properties for me, on each occasion very quickly but most importantly I am delighted with the judgement used to recommend the tenants they do - who I am very happy to have in my properties and take care of them!
Everyone I deal with at Martin & Co are so helpful and really go the extra mile for me, I deal with Luke mainly who has given me excellent advice and been a great help to me.
I would very highly recommend this branch of Martin & Co to landlords and tenants alike... Read more
Landlord
17th Oct 2016 (8 years ago)
S Al-Kuwari
This agency contains of some liars stuff. Specially one guy named Luke, he is not real man, he just a liar and cheater! I don't recommend any body to deal with this agency.... Read more
12th Oct 2016 (8 years ago)