N
Absolutely **** show of a customer service, only interested in taking details, constant change of stories. Until they get put on the back foot and told to be ethical and honest.... Read more
10th Jun 2021 (3 years ago)
N Natalie
Rajeeth Thank you so much
Very Happy and easy to work with.
Very Recommended... Read more
22nd May 2021 (3 years ago)
B Unia
Both Shyamal the branch manager and his team were very proactive and achieved a letting of my flat very quickly.
Shyamal on every occasion answered my emails within half an hour. He is credit to Maple Estates.... Read more
Landlord
20th May 2021 (3 years ago)
S p
It was my first time with maple estate. And i had a wonderful experience. They were very quick and efficient all done in time. Great work by Maple team??... Read more
16th Dec 2020 (4 years ago)
E Daud
Staff are very friendly, I want to say thank you so much for everything, they are very responsible and attentive to any situation.... Read more
4th Nov 2020 (4 years ago)
S prab
Hi
I would like to recommend Maple Estate Agent to my family and friends. Mr Safi is very helpful and fulfilled the needful of the customers.????... Read more
2nd Nov 2020 (4 years ago)
D Halip
Patricia was amazing, very easy to communicate with her, quickly response about any problem or question. I'm so happy that it helped us find the perfect place. I recomend with all honesty. Thank you Patricia!... Read more
6th Aug 2020 (4 years ago)
S Fisher
What an awesome company to work with, great staff and great competitive prices - cant go wrong with Maple!
Would highly recommend to people.... Read more
21st Jul 2020 (4 years ago)
A Yassan
I am a landlord and let Maple Estate Agents manage all my properties; i am genuinely happy as i have no stress any more and they are great value!
Thank You Maple for making my life easier!... Read more
Landlord
20th Jul 2020 (4 years ago)
R Miguel
Great Customer Service and Great People working there! Very Helpful and Very Professional! They now manage all my properties... Read more
Landlord
20th Jul 2020 (4 years ago)
S Thaci
Best estate agents I have ever worked with! I am with maple more than 10 years, and never had any issues.
I would highly recommend Maple Estate to my friends and family.... Read more
11th Jul 2020 (4 years ago)
R Pitar
I thank the Manager Patricia Kalman for the excellence with which she helped me... Read more
13th May 2020 (4 years ago)
S Dumbeaveanu
Very satisfied with the professionalism of the whole team led by manager Patricia Kaplan.Thank you... Read more
13th May 2020 (4 years ago)
D Sergiu
I took a property from Maple, the staff is amazing, very helpful and ready to show each property from them website just to make sure you are comfortable with them. Patricia is new agent but she was so nice with us and she tried to make sure we have all the documents for our file and her reply was very quick for each email.... Read more
Tenant
12th May 2020 (4 years ago)
A Pap
Very helpful staff,Patricia did a great job... Read more
12th May 2020 (4 years ago)
K Barry
rude and very unhelpful and not very professional either
2 years later I have to say worst Estate Agent I have ever dealt with sorry but definitely not recommending... Read more
11th May 2020 (4 years ago)
F Asandulesie
Had a very professional experience with them, Julia especially was very helpful and she has gone the extra mile for us and helped us to move very quickly in a period when we were really desperate. I would highly recommend them and when you go there ask for Julia to deal with you. Thank you very much guys.... Read more
22nd Apr 2020 (4 years ago)
M ADAM
Very friendly and Professional staff. Highly recommend.... Read more
4th Mar 2020 (4 years ago)
Ramy
Very helpful. Maple estate agents is by far the best estate agents i ever encountered. Their staff is so helpful and nice.... Read more
23rd Aug 2019 (5 years ago)
K vakani
Excellent professional service by Maple Estates on management of our properties. Friendly, approachable and a knowledged staff. I would highly recommend Maple Estates for a stress free affordable service.... Read more
Landlord
4th Jul 2019 (5 years ago)
A Giani
Very friendly and helpful team especially Roxana who always find a way to solve any issue!... Read more
4th Jul 2019 (5 years ago)
I Gräber
A really kind team which is polite and efficient also. Hadn't any issues with Maple.... Read more
6th Jun 2019 (5 years ago)
J Rodrigues
Very friendly and efficient team. Thanks to Savan, very understanding and helpful person. (perfect and polite). Maple has prompt service to maintenance issue. Lovely staff who cares for customer. Try Maple estate and ask for Savan.
Yes, I recommend them.... Read more
Tenant
12th Apr 2019 (5 years ago)
H Nanda
Aweful estate agent. Extremely poor admin and documentation especially inventory checks Vs other agents locally. Poor communication on email and over the phone.
As a land lord i would highly recommend not using Maple Estate agent.
I had a tenant eviction situation and I was told to my face that they didn't care about my property and only cared about the tenant. They also do not handle deposit schemes at all... Read more
Landlord
11th Mar 2019 (5 years ago)
T Evans
As a landlord getting weekly rent via Maple is fantastic. Their support is invaluable and they do a great job.... Read more
Landlord
23rd Feb 2019 (5 years ago)
M Williams
Their customer service via the online chat are extremely knowledgable, helpful and prompt. The fees for my rental to be managed are very affordable compared to a conventional real estate agent. Everything is taken care of by them.... Read more
Landlord
22nd Feb 2019 (5 years ago)
W Taylor
I had an emergency in my house, I called them to help me out, and they send help right away. Very pleased with the response.... Read more
16th Feb 2019 (5 years ago)
K Murphy
Nice young man, very polite and helpful
showed me 3 flats and guided me well, knows many things about the properties and explained clearly.... Read more
12th Feb 2019 (5 years ago)
R Ellerbee
Thank you to Maple Estate Staff for helping me with everything. i Definitely recommend them to anyone. they have wonderful customer service which i consider the best!! super friendly!!!... Read more
19th Dec 2018 (6 years ago)
M Rida
Awful service, did not fix locks on windows for years and will only make contact when they want to increase rent or charge you for some random reason. They are so shady I wouldn’t be surprised if all their reviews are fake or paid for. AVOID AT ALL COSTS!!!!! Landlords avoid these guys and tenants don’t rent from these guys.... Read more
Tenant
14th Sep 2018 (6 years ago)
L Milne
A golden top class standard personalised professional service which makes me feel a valued client. Any queries or advice I require I always receive a spontaneous acknowledgement with clear guidance. My dealings with Shyamal Bhatt and his colleagues has at all times provided me with confidence and reassurance. I would not hesitate to recommend.... Read more
3rd Jul 2018 (6 years ago)
K Alatawna
Professional and efficient staff, always happy at the end of each service. Everyone is great in their own way. Grateful... Read more
10th May 2018 (6 years ago)
G Riley
Very helpful and accommodating during initial viewings. Good level of communication between them during the whole process. Very happy with the whole experience and would have no concerns with recommending their services.... Read more
10th May 2018 (6 years ago)
A Greene
Extremely impressed and would 100% use them again. I sold and bought a house through Maple and I was really impressed with the service they gave us. They turned what could have been a very stressful experience into a very simple process.... Read more
Seller
10th May 2018 (6 years ago)
Ramy
Very helpful. Maple estate agents is so far the best estate agents i ever encountered. Their staff is so helpfull and nice.... Read more
9th May 2018 (6 years ago)
B Johnson
I had recently changed from using a larger chain agency to Maple. They were a breath of fresher to deal with. Their service was excellent, staff were professional and very efficient in finding a new tenant.... Read more
Landlord
8th May 2018 (6 years ago)
H rai
They are very unprofessional they don’t know how to talk and deal with costomers... Read more
5th Mar 2018 (6 years ago)
M Patong
As soon as i met Maple i knew my properties would be in safe hands. One of the best agents out there! Maple have been managing my properties for 3 years. I have had no issue with the maintenance as maple are very quick to act. They always get the job done with my authorisation. very professional, Thumbs up to Maple :)... Read more
Landlord
13th Oct 2017 (7 years ago)
A McQuillan
I rented a flat from Maple for 3 years and was happy with their service. Any maintenance issues were dealt with quickly, and they were always friendly and easy to get hold of. I have now left the area but otherwise would have rented through them again.... Read more
Tenant
1st Oct 2017 (7 years ago)
S Begueria
Staff were professional and extremely friendly. Fees were very reasonable.... Read more
25th Jul 2017 (7 years ago)
well advised and guided, delighted with the results... Read more
25th Jul 2017 (7 years ago)
P Petrov
First time using your company. Very happy with everything. Customer service was outstanding and very helpful.... Read more
20th Jul 2017 (7 years ago)
P Bhatt
Maple estate has been one of the finest and most professional firm i came across. Visited them on my last visit of London and i found they are just not polite with me but so perfect with their work regarding estate and letting. So well mannered and generous staff members who take cares of your of each need .. some of my friends in london reffered them to me as they really had some profitable deals with Maple Estate... Read more
13th Jul 2017 (7 years ago)
R Marina
Maple Estates are without a doubt the best estate agents I have ever met. A great personal service from start to finish, always easy to get hold of and great communication. Would 100% recommend.... Read more
6th Feb 2017 (7 years ago)
S Bhatt
They are very professional and proactive team. They really helped me find right property and made me find dream house. Thanks Maple and entire TEAM... Read more
Buyer
30th Jan 2017 (7 years ago)
S Mukherjee
They are very rude, unprofessional, doesn't follow any courtesy to the clients. I met the staff Ewellina, she is very much rude and most incompetent lady.
I had really bad experience with them. I've choose a pretty old property (at 47 wellington road, harrow) and was completely dirty, not clean having insects etc etc. After complaining nothing has been taken care. There was a small garden and after leaving the property they charged £600.00 for garden cleaning and no breakdown cost provided (even after 1 month). Can anyone imagine for this amount !! Even they don't allow to speak with landlord for any break up cost, negotiation etc. They say cleaning cost not charged and there were bed bugs, which is worthless. As during check out there were not bugs at all and not mentioned in the check-out list.
Moreover, they took pictures when move in and move out, but complete worthless. If you ask for an evidence for the pictures w.r.t to the deduction charges they will not provide you. The one word they'll say this is final if you accept or not accept.
I've no clue how Maple getting good reviews. My honest recommend is, not to go with this agency and even you see the landlord is Mr. Noronha be aware. Agency and Landlord both are tied up and going to charge you unreasonable amount after leaving and you've to follow up for months for that.... Read more
Tenant
20th Dec 2016 (8 years ago)
S Murphy
Booked a viewing for 9:00AM with Manish. Didn't show up after I travelled over an hour to get there. Tried calling the estate agents and they didn't pick up the phone as they don't open until 10AM! Shocking service... Read more
8th Dec 2016 (8 years ago)
P Keller
Thank you so much guys for providing me such an awesome property!!! It is quite cheap and my family has liked it too!!!The rooms are quite big and it is road facing!!! The prices are quite cheap!!! I hope you carry out the efforts in the days to come!!! May the Lord bless all the individuals in your company!!!... Read more
17th Nov 2016 (8 years ago)
R Zaneli
Maple Estate & Letting Agents Ltd is the only estate and letting agent in the city that is committed to bring you top-notch services. They are confident enough and know what exactly needs to be done from the beginning to end. Frankly speaking, never did they make me feel alone and kept me updated about the existing Real Estate market. Kudos Guys! ... Read more
21st Oct 2016 (8 years ago)
A Calvin
They are very honest as well as efficient in their job. I had the luck to come in contact with these guys and guess what? They helped me sell my residential property at a very profitable deal that I hardly expected before. Their agents have a broad knowledge of the current market and they would tell you the specifics of what you seek by comparing it with current rates and conditions in the market. ... Read more
21st Oct 2016 (8 years ago)
D Pichurkina
I do not understand how these Letting Agents are getting good reviews at all. They have a particular employee, Olga, who is the rudest and most incompetent person I have ever met. She treats clients like crap and tries to establish her dominance over them. And it is not just from my experience, few people I know had problems with her as well. She insults clients to their face and shouts at them especially if their english isn't great.
I honestly recommend that you stay away from this employee if not from the agency itself.... Read more
20th Sep 2016 (8 years ago)
A William
They are very honest as well as efficient in their job. I had the luck to come in contact with these guys and guess what? They helped me sell my residential property at a very profitable deal that I hardly expected before. Their agents have a broad knowledge of the
current market and they would tell you the specifics of what you seek by comparing it with current rates and conditions in the market.... Read more
22nd Aug 2016 (8 years ago)
C Kdetail
Fantastic service by the agents of this company. They have great negotiation skills and they keep their promise till the end. I was surprised that I will get such a great property within such an average budget but maybe the experts know the way to get you what you want. Thanks again guys, you did an amazing job!!... Read more
22nd Aug 2016 (8 years ago)
R Bruce
They are really experienced professionals. I was amazed to see that they have lot of connections and they got me the perfect property that I had in my mind. Moreover, their rates are also affordable and they help you in every part of the process till the completion of the deal. I am truly satisfied and would recommend anybody to hire their services because they are really good at it.... Read more
15th Aug 2016 (8 years ago)
D Scott
This is the only estate and letting agent in the city that cares for customers more than generating revenues. I think they know what exactly to be done to earn goodwill. I have visited their office twice. On both occasions, they didn’t make me feel aloof and keep providing me updates about current real estate market so that I can take a decision on my own. This is really awesome.... Read more
15th Jul 2016 (8 years ago)
M Daniel
I can say that I had the most profitable property deal with this real estate agent. I like the courteousness of the owner, Mr. Anil and his staffs. Although there is a language barrier among us, still their knowledge has helped them to convince me about the property I was asked to buy. This is what I would call true professionalism. Good realtor to refer! ... Read more
15th Jul 2016 (8 years ago)
K Smith
It is really important that an estate company owner and his team have firm knowledge about local market. This is where this company stands apart from the rest. All the staffs are highly energized and always active to assist whosoever approaches them. Their attitude and professionalism is their trademark. I will surely recommend them to my acquaintances.... Read more
11th Jul 2016 (8 years ago)
C Thomas
They know how to handle a wide array of properties and guarantee their clients about top notch services, irrespective of property size, price and location. This is what I would say about this estate company. Most interestingly, I like the way they help people find accommodation on rent. We can really say that this company has a human face and not like other corporate houses.... Read more
6th Jul 2016 (8 years ago)
S Wright
Buying, selling and letting home have find a new way with this company. I agree that there are many things to be worked up on to improve the service. But the way they deal with customers is really commendable. Most significantly, they care for every needs
of their clients and try to listen what they need. This is what I felt when I
dealt with them. Thanks to Mr. Anil and his team for finding the right home for
me.... Read more
4th Jul 2016 (8 years ago)
P Roy
I will be little bias while praising this real estate agent. The reason for doing this is that the owner of this company helped me to find the right property when I required it the most. I was new to the city and was looking for a house, that too within my limited budget. He and his team haled me a lot to find my dream home within 7 days. This is really appreciable. ... Read more
30th Jun 2016 (8 years ago)
N Mc
Refused to ask the a landlord whether the manky fridge in a property was being replaced unless I paid a deposit. I hadn't agreed to take it and was told the reason for this was in case I pulled out. Doh... Read more
22nd Jun 2016 (8 years ago)
R PATEL
I wouldn't give even 1 star. I have never seen rubbish service like hear any where.... Read more
13th Jun 2016 (8 years ago)
S D
I wouldnt even give it a 1 star like most have said they do not simply care about there customers they dont care about helping you slove issues all they want is the rent on rent day. Staff most are rude and couldnt care less if i was anyone else i would seriously take into account all the bad reviews they have been given i did but took a chance and wished i didnt. They yes do have staff that can not speak english but what makes it worse is that they use these staff to become building inspectors that dont have a clue on what they talk about cheap labour hence staff service better off using a decent agent who may charge u fees etc but will be there for u in terms of customer services maple NEVER AGAIN... Read more
30th Apr 2016 (8 years ago)
K Ktosiowska
A fantastic team of agents! I found them very helpful when buying a property and would recommend their service!... Read more
14th Mar 2016 (8 years ago)
A rawal
great service, expert knowledge, above all good judgement in dealing with my old tenants put in by another agency - maple - did you ever know you are my hero... Read more
4th Dec 2015 (9 years ago)
S Paleva
Most incompetent estate agency EVER !
The staff doesn't know anything about customer service, they are incompetent when it comes down to solving issues. Half of them do not even know english.
They stall everything when it comes down to processing a complaint.
3 months I've been waiting for them to put a net on top of the drain in the back garden, in order to stop leaves from falling into it and clogging the pipes. Got mould in my flat too, and every single time I call them about it, they just say 'clean it', no one hacks the fact that it is in-wall growth.
Can't wait for my binding period to be over and to move away from the property.
Frustrating to work with! Avoid avoid avoid like the plague. ... Read more
17th Jul 2015 (9 years ago)