Very smooth dealings with Rawlinson Gold and especially with Mitch Palmer who was on hand for any queries we had with the transaction/contracts etc.
I would recommend Rawlinson Gold for anyone looking for a reliable estate agent.
I called and offered to take a flat the very day it was advertised.
Nick Sage (Harrow, Lettings) told me I'd be the first to view it. Chased him and was told to "be patient like the rest of them". Called a week later and the flat had gone, he had not even called me for a viewing. During the first call he asked me how much I earned, I actually TOLD him the gross amount. He then asked for post-tax and I said I was not sure and he actually said to me "you don't know how much you earn?" after I already gave him gross figures. The CHEEK of it. Total scum bag.
The call whereby I found out this bad news was answered by Sarah Smith (Harrow, Tenancy Manager) who got instantly defensive upon realizing they had balls'd it all up, spoke over me and had a disgusting trashy attitude. At first she said she could not confirm whether the flat had been let, I asked why and asked if she did not have access. Her response was then that she finished at 5pm (this was about 4.55pm) - I then said OK I will let you go and suddenly she changed her mind and went to her desk and checked. Spent half the call being told to shout (literally) because their phones are terrible.This woman was absolutely horrendous and foul mouthed.
Spoke to Steven Gosling, Lettings Manager. Profusely apologised - the only person in that office with any competence. However put the icing on the cake by asking me what my requirements were anyway (in case he could stitch me up with something else via. themselves).
Disgusting company I would not rent a shed from these jokers.
The team were great and handled both my sale and purchase efficiently. Took all my stress away! Would definitely recommend them over any other estate agency. Thank you!
Appalling customer service, THE WORST estate agency I have ever dealt with!! Having rented property for the last 20 years I am aware estate agents will lie through their teeth to get you on board and then be no help at all after you have paid the money to them. These agency staff in Rayners Lane are completely incompetent and their customer service is ridiculously poor. The management also dont accept any criticism and simply shrug their shoulders at their staff poor service. DO NOT rent through these people, they will RIP YOU OFF!! This agency should be closed, the staff are useless incompetent liars. I have given it one star as wasn;t able to give them half a point. YOU WILL regret renting through this agency!!
I would like to thank Mr.George at Harrow Weald office a ton as he has helped me a lot to complete my purchase by keeping both party solicitors on board and chasing them again and again. without him It was not possible to complete the deal on time. I would definitely recommend to use this estate agent.
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Form the first visit we were really impressed with their professionalism and enthusiasm for the house. They promised they had clients already on their books and true to their word they had viewings before we even had the house details ready they had viewings. 16 viewings with 5 offers within 2 weeks. Follow up support has been great and despite my reservations about Estate Agent charges I think they have earned their money and I'm pleased to be able to recommend them to you! Excellent service. Kept us fully informed with regular updates, chased our buyer when needed and were very professional throughout. Would be happy to recommend them to anyone.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
WOW!! Mark and Meghan are so professional and on the ball, they keep you updated at all times. They are always checking in with you ensuring you are kept in the loop about how the sale is progressing. if you need to contact them for any reason via e-mail or phone they will always get
back to you promptly. I could not recommend Mark and Meghan highly enough they are warm, friendly, helpful and very understanding.
Yes if you want a stress free sale, I would 100% recommend this Estate Agent. If it were possible i would give them 10 STARS. A BIG THANK YOU
Very unprofessional and unethical company. No consideration for customers. Felt like they are only interested in making any commission even if its very low. Pushing customers around and lowering the price without telling or asking permission. Not taking responsibility for their actions, rude and arrogant.