They are very professional and prompt in responding to any issue. I would strongly recommend them.
horrible service. My boyfriend and I arranged a viewing for a property that David Conway have advertised.
We live far away, need one and a half hour to get there.
when we on our way, 30 minutes before the meeting time, received a phone call from their agent saying that he was running late and need to re-schedule.
we told him that we had already on the way and we live in East London, we came across the London only for this viewing.
anyway, they just cancel our viewing!!!
What a waste of our time!!!!! We will never be using them again.
no apologies at all!
it happened late month. 2018
Great experience with rawlinson gold, very helpful staff in particular Mitchell providing us with everything we needed for first time renters. Fees were quite reasonable too.
I called and offered to take a flat the very day it was advertised.
Nick Sage (Harrow, Lettings) told me I'd be the first to view it. Chased him and was told to "be patient like the rest of them". Called a week later and the flat had gone, he had not even called me for a viewing. During the first call he asked me how much I earned, I actually TOLD him the gross amount. He then asked for post-tax and I said I was not sure and he actually said to me "you don't know how much you earn?" after I already gave him gross figures. The CHEEK of it. Total scum bag.
The call whereby I found out this bad news was answered by Sarah Smith (Harrow, Tenancy Manager) who got instantly defensive upon realizing they had balls'd it all up, spoke over me and had a disgusting trashy attitude. At first she said she could not confirm whether the flat had been let, I asked why and asked if she did not have access. Her response was then that she finished at 5pm (this was about 4.55pm) - I then said OK I will let you go and suddenly she changed her mind and went to her desk and checked. Spent half the call being told to shout (literally) because their phones are terrible.This woman was absolutely horrendous and foul mouthed.
Spoke to Steven Gosling, Lettings Manager. Profusely apologised - the only person in that office with any competence. However put the icing on the cake by asking me what my requirements were anyway (in case he could stitch me up with something else via. themselves).
Disgusting company I would not rent a shed from these jokers.
A big thank you for your excellent service provided to us in the purchase of our house! It has been a pleasure dealing with you at Gibbs Gillespie and we wish you well in your business for many years to come.
Thanks for your time
Appalling customer service, THE WORST estate agency I have ever dealt with!! Having rented property for the last 20 years I am aware estate agents will lie through their teeth to get you on board and then be no help at all after you have paid the money to them. These agency staff in Rayners Lane are completely incompetent and their customer service is ridiculously poor. The management also dont accept any criticism and simply shrug their shoulders at their staff poor service. DO NOT rent through these people, they will RIP YOU OFF!! This agency should be closed, the staff are useless incompetent liars. I have given it one star as wasn;t able to give them half a point. YOU WILL regret renting through this agency!!
Have rented my property through Woodwards for 14 years with at least 6 tenants, all were very good tenants. I have now sold and without the dedication of Martin in the sales team I doubt this sale would have gone through. Would highly recommend.
We took a property for rent through them in harrow. The inventory check-in was done in a hurry and the inventory clerk told us he has other appointment so he needs to hurry and got us to sign on a blank paper.( agree it's our mistake but we trusted them). Next just in 2 weeks time, the flat has mold/fungus issues--major ones. All of the wall was painted and covered with wallpaper to hide and misrepresent the facts. And when we told them there are mold issues, the agent made a visit and told us off that we were responsible for the mold. The flat also had leaks from the roof etc, and guess what they asked us to use a bucket to contain the water leaks !! We had to fight a lot to get out of it in 4 months and even after that, they made false claims and tried to overcharge us for cleaning and etc. in the flat. We went to TDS and got the right justice. Just be very careful with these guys-- totally avoid them! Worst agents ever in my last 6+yrs in this country. Attaching some pics of the wall with mold and one with stripped wall paper to show the problems existed before we came in but they were trying to blame us and rip us off of our money.
Form the first visit we were really impressed with their professionalism and enthusiasm for the house. They promised they had clients already on their books and true to their word they had viewings before we even had the house details ready they had viewings. 16 viewings with 5 offers within 2 weeks. Follow up support has been great and despite my reservations about Estate Agent charges I think they have earned their money and I'm pleased to be able to recommend them to you! Excellent service. Kept us fully informed with regular updates, chased our buyer when needed and were very professional throughout. Would be happy to recommend them to anyone.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
incredible team , very friendly and helpful especially Kevin Smith the director of the company , he is the best and I can’t recommend him enough , Kevin you are amazing , may God bless you
Very unprofessional and unethical company. No consideration for customers. Felt like they are only interested in making any commission even if its very low. Pushing customers around and lowering the price without telling or asking permission. Not taking responsibility for their actions, rude and arrogant.