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  1. Home
  2. Marcus Grimes Estate Agents - Cuckfield
Marcus Grimes Estate Agents - Cuckfield Logo

Marcus Grimes Estate Agents - Cuckfield

Closes at 6:00pm
High Street, Cuckfield, RH17 5JU
Established in 1988 we have three busy branches covering the whole of Mid Sussex. We specialise in both residential sales and lettings. We are an independent family owned and run business who know our market in great depth and detail. We are Gold winners of the Estate Agency British Property Awards for 2022 which is an independent survey based award for exceptional service and knowledge of our field.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Marcus Grimes Estate Agents - Cuckfield Reviews (26)

Have you used this agent?
  1. 81% 5/5 Stars
    81%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 15% 1/5 Stars
    15%
All (26)
Seller (12)
Buyer (2)
Landlord (4)
Tenant (3)
General (5)

R Fermer

5/5 Stars
Marcus Grimes & Co. provided us with a truly outstanding service in selling our house. They liaised constantly with other agents in the chain as well as with our solicitor. They kept us thoroughly informed at every stage. The advice and guidance we received was always sound and they provided it with complete honesty and integrity. I have absolutely no hesitation in recommending them to anyone.... Read more
Seller
18th Jul 2024 (6 mo. ago)

S MAINE

1/5 Stars
Awful experience with Marcus Grimes &Co. I rented a property through Marcus Grimes, Cuckfield. It took months to get windows and boiler fixed while I was there. I spent last winter with a window flying open in the wind and a water heater that didn't work properly. Toilet seat was also in need of replacement which was never done. When it came time to leave, I asked if I could end the lease 3 weeks early to which they responded no. Fine, I understand. But then they wanted me to hand over the keys and get full access to the property for viewings. That's a bit cheeky. I spent a full day cleaning the 1 bedroomed flat before I left. Not because it was dirty but because I am a bit of a neat freak. I left the property SPOTLESS. Better than when I moved in. I had replaced the shower hose and fixed cupboards that were broken when I moved in. All just because I like a neat, clean place to live in. One particular point was the oven. The owner left greasy baking trays and rubber baking sheets in the oven. This was ignored when I moved in but I still cleaned the oven to a very high standard before I left. Even though I never use the oven and this was the owners mess. They now want to charge me £170 to clean the oven and are complaining about "scuffs" in a very old, worn wooden bowl that was full of keys. Pathetic attempts to try make it look like I didn't take care of the property which in fact was in spotless, better than before condition when I moved out. I have asked for photos of these particular items showing their spotless, perfect condition but they cannot provide any because that simply wasn't the case. I find the check out procedure very lacking and untruthful. They seem to think that tenants just have to roll over and do whatever they say. I would never recommend these people.... Read more
Tenant
16th Jul 2024 (6 mo. ago)

CMW

5/5 Stars
I have to say how impressed I was with Marcus Grimes today making a personal visit to me today to resolve an issue with the TDS scheme, Marcus has gone above and beyond our expectations and I would recommend all the team at the Cuckfield branch when considering a rental property..... Read more
Landlord
25th Aug 2022 (2 years ago)

P Shahkarami

5/5 Stars
Incredible service from start to finish selling our property with Marcus Grimes after having a bad experience with another agent initially. I had never realised the importance of having someone dedicated to sales progression until now - Abbie was an absolute gem and managed to keep the chain moving despite some bumps in the road. It seems that this isn’t common practice among other agents - as we were unfortunate enough to find out. I would recommend them to anyone. Thank you so much for all of your hard work and making sure we didn’t lose out on our dream home!... Read more
20th Jul 2022 (2 years ago)

D Thomas

5/5 Stars
Absolutely 5* We don’t normally leave reviews, but as portfolio landlords we are rarely impressed by estate agency services, however our experience with Marcus and his team over the past couple of years has been outstanding. Highly recommend. NP&DT... Read more
Landlord
24th Jan 2022 (3 years ago)

T Hedley

4/5 Stars
Local estate agents providing a friendly and caring service.... Read more
27th Aug 2021 (3 years ago)

D James

5/5 Stars
Marcus Grimes has recently sold my house. They were very friendly and professional.. Abbie kept me in the loop all the way along, and replied to my many emails almost instantly! I highly recommend them and would definitely use them again.... Read more
Seller
29th Apr 2021 (3 years ago)

T Carter

5/5 Stars
Marcus Grimes recently sold a property in Balcombe for us. The staff in their Cuckfield office were friendly, polite, helpful and efficient. They were everything you could want from a local estate agent and we would recommend them wholeheartedly.... Read more
Seller
23rd Dec 2020 (4 years ago)

D Hocking

5/5 Stars
Fantastic personal service from start to finish would highly recommend... Read more
2nd Nov 2020 (4 years ago)

D Freeman

5/5 Stars
Marcus Grimes are an extremely helpful and knowledgeable estate agency. I would recommend anyone looking to buy or sell to call them. I will certainly be using when the time comes but until that time they continue to offer advice and guidance with my current project.... Read more
29th Feb 2020 (4 years ago)

D Thorogood

5/5 Stars
Outstanding service, Friendly and efficient staff with incredible knowledge. Would highly recommend to anyone looking to either buy or sell their house.... Read more
29th Feb 2020 (4 years ago)

A Gaymer

5/5 Stars
I sold my house through Marcus Grimes, exceptional service. All the staff are very friendly and extremely professional. I would 100% recommended them to family and friends.... Read more
Seller
26th Feb 2020 (4 years ago)

C Watts

5/5 Stars
Excellent customer service , I have been a landlord with Marcus grimes for several years and would highly recommend .... Read more
Landlord
25th Feb 2020 (4 years ago)

N Tedder

5/5 Stars
Excellent service and very professional, over the years have used them for buying and selling and would happily do so again, thoroughly recommended... Read more
Seller
25th Feb 2020 (4 years ago)

L Tedder

5/5 Stars
Marcus Grimes acted for us in the sale of a property and, recently, for a purchase. Both transactions were smooth and problem-free. Marcus and Abi were a joy to work with and I heartily recommend you consider using the agency if you are thinking of buying or selling.... Read more
Seller
24th Feb 2020 (4 years ago)

CSnotepad

1/5 Stars
Never have I had the misfortune of dealing with such an arrogant, ignorant letting agents. I've been waiting weeks for the return of a deposit which has been held unnecessarily despite numerous requests for it's release, and I've now had to report them to Trading Standards and ask for the Tenancy Deposit Scheme to organise the release of the deposit as Marcus Grimes have breached their time allowance. I'd urge anyone to think twice before renting through them.... Read more
Tenant
20th Feb 2020 (4 years ago)

E Dunkin

5/5 Stars
The amazing team at Marcus Grimes managed the near impossible task of tying in the sales of two properties for us with the purchase of another. Marcus’s realistic advice, combined with Abbie’s negotiation (and peacekeeping!) skills were second to none. I wouldn’t hesitate to recommend them to others and I will definitely use them again.... Read more
Seller
9th Feb 2020 (5 years ago)

F Coveney

5/5 Stars
We sold our house through Marcus Grimes and found the service highly professional, friendly and knowledgeable. It was reassuring that the phone was answered promptly no matter the time of day and, on the one occasion it was unanswered at 1735 on a Friday, someone rang back within 10 minutes although I had left no message assuming everyone to have gone for the weekend. I have no hesitation in recommending both lettings and sales teams; I have used both several times in the last 8 years.... Read more
Seller
26th Jan 2020 (5 years ago)

S Oliver

5/5 Stars
Thank you Marcus & Abbie. True professionals throughout selling our home in a rather turbulent market (Brexit)!! Always answered our phone calls and emails the same day. Nothing was too much trouble. Having not sold a house for 21 years, we found a lot had changed!! Abbie was on hand with all the documents we needed to fill out, to dealing with our solicitor when needed. The process was effortless (well for us it was). Highly recommend that you use Marcus Grimes Estate Agents to buy & sell through.... Read more
Seller
28th Nov 2019 (5 years ago)

N Pearl

1/5 Stars
Very poor... lettings failed to arrange a viewing despite numerous requests over several days using phone, email and websites. As an ex landlord, I was horrified. Now found somewhere more expensive but with a responsive team.... Read more
Landlord
26th Nov 2019 (5 years ago)

C Butler

5/5 Stars
Both Alexa and Siubhan were amazing and I would highly recommend Marcus Grimes when buying a house. Had an excellent experience with them from start to finish.... Read more
Buyer
27th Sep 2019 (5 years ago)

H Pickering

5/5 Stars
Marcus and Abbie have been most helpful throughout the whole selling process. They knew the market, they knew their clients and sold our property speedily. We have been kept well informed throughout .... Read more
Seller
19th Sep 2019 (5 years ago)

S Ashby

5/5 Stars
We contacted Marcus Grimes after sadly having to withdraw from a previous purchase a week before exchange. (And with a string of unsuccessful offers previous to that.) Our experience with MG (in particular Abbie) was extremely professional and with a property of interest in mind, they handled our offer through to completion exceptionally and in a very short space of time! We are now the proud owners of a family home we can make our own for a long while. A huge relief to us all. Thanks Abbie & MG for seeing us over the line!! Keep up the great work.... Read more
Buyer
10th Sep 2019 (5 years ago)

A King

5/5 Stars
Highly recommended this estate agent. I had previously tried to sell my property with 3 other estate agents before contacting Marcus grimes. My house was put up on the market in January and I had an offer by March. It was advertised correctly and I had many viewings almost straight away. They helped me all the way through the process, even with all the paperwork! If I could give them more stars I would. Absolutely brilliant service from start to finish.... Read more
Seller
27th Aug 2019 (5 years ago)

C Beckslinn

1/5 Stars
The service I have received from Marcus grimes is awful, they are quick to get back to me via email but I have alot that needs to be fixed at the property I am in and no matter how many times i contact them to get these fixed nothing gets sorted, I've had a bird stuck up my chimney breast they ignored the fact it was trapped and needed help, I also have 2 children under the age of 5. My kitchen tap has been broken for 2 weeks I've contacted Marcus grimes a few times and still nothing so I can't use it I could go on with the list of things that need sorting. If only I could withhold my rent but I had to pay a year upfront £18,500 and this is the service I get.... Read more
Tenant
6th Feb 2019 (6 years ago)

E Chinn

5/5 Stars
Marcus Grimes & Co. sold my property in Balcombe. Where other agents had struggled, Marcus managed the whole process very efficiently, making it practically effortless for me. He achieved an excellent price and everything was agreed and completed quickly. Highly recommended.... Read more
Seller
9th Feb 2017 (8 years ago)
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