M Noble
Everything you could ever want in an estate agent; prompt, polite, friendly, personable, informative, responsive, helpful & reassuring throughout the entire process. Managed to get our property sold quickly with little fuss or hassle - I would highly recommend to anyone.... Read more
Seller
14th Apr 2025 (8 weeks ago)
T Wong
Thanks Craig for all your help!... Read more
3rd Apr 2025 (10 weeks ago)
N Hawi
Having had my property on the market with a different agent for over 7 months with just 1 viewing, Craig at Mason Kelly found me a buyer within 6 weeks. He kept me up to date regularly, kept in communication with my buyer, their solicitors and my solicitors and progressed the sale as quickly as he could. Wouldn’t trust anyone else to sell a property in the Milton Keynes and Buckinghamshire area.... Read more
Seller
4th Jan 2025 (23 weeks ago)
A Gokcel
Thanks Craig for being excellent through out my time renting through Mason Kelly. Definitely will call you first next time I need a place in MK.... Read more
Tenant
27th Dec 2024 (24 weeks ago)
M Shchavynska
We would like to say our heartfelt thanks for the exceptional service of Maison Kelly provided throughout our house purchase . Personally to Craig.
The process was remarkably smooth, and his professionalism, dedication, and clear communication made all the difference.
Navigating the property market can be challenging, but Craig’s expertise and support ensured everything went seamlessly.
We would be delighted to work with Craig again in the future and will happily recommend their services to anyone looking for a reliable and efficient estate agent.
Thank you once again for invaluable assistance!... Read more
Buyer
15th Dec 2024 (25 weeks ago)
R tapley
I’ve had a very positive experience throughout my time with Mason Kelly and I found Craig to be responsive and helpful whenever called upon
Would definitely recommend their services... Read more
1st Jul 2024 (11 mo. ago)
To put it simply, Craig was one of the best letting agents we've ever met. Helpful and informative from the get-go and super friendly, which is exactly what we needed in an agent during a big move. From initial interaction to the contract being signed Craig was there for us if we had any questions or worries, and he dealt with everything we had asked in a professional yet very personable way. So much potential stress and anxiety was alleviated just by using Mason Kelly, so we highly recommend them and their properties. Thank you so much Craig.... Read more
Tenant
25th Jun 2024 (11 mo. ago)
G Dodson
To put it simply, Craig was one of the best letting agents we've ever met. Helpful and informative from the get-go and super friendly, which is exactly what we needed in an agent during a big move. From initial interaction to the contract being signed Craig was there for us if we had any questions or worries, and he dealt with everything we had asked in a professional yet very personable way. So much potential stress and anxiety was alleviated just by using Mason Kelly, so we highly recommend them and their properties. Thank you so much Craig.... Read more
Landlord
25th Jun 2024 (11 mo. ago)
L Gallagher
Thank you Craig for all your help letting out a property. Extremely knowledgable and nothing is too much trouble!... Read more
Landlord
28th Feb 2024 (1 year ago)
A Falconer
When I first met Craig at Mason Kelly I knew I wanted him to sell our house
He gave us great advice on little things around the house to help us sell our home quickly
With his local knowledge of house prices it helped us decide the best price for our house
When we received a offer until we completed Craig kept us informed every week
Without him and his professional approach and really caring about helping us sell our house the process would of been a lot more stressful
I really recommend using Craig and Mason Kelly to sell your home... Read more
Seller
20th Dec 2023 (1 year ago)
L Patrick
Mason Kelly managed to sell my house "three times lucky" from July 22 to June 23 when it completed. Craig Kelly took interest in selling my home. He gave me 100% honesty, advice and generated several offers and was realistic to me in how the housing market was moving. Thank you Craig, for not only selling my house but for your patience in that frustrating time, with the chain below and the buyer that had not been totally honest...... Well done and thank you, will use your services again.... Read more
Seller
14th Dec 2023 (1 year ago)
R muhamed
Highly professional agents, honest will get the right advise from them no one else can provided it to you... Read more
14th Dec 2023 (1 year ago)
S Eeden
Cracking five star review for Craig. He was so helpful in showing us a property which we were very interested in and he patiently answered all our questions. In the end we opted to buy another property, which he accepted with grace. I can highly recommend Craig and his team, he was very helpful.... Read more
14th Aug 2023 (1 year ago)
Anon
Tried to make me increase my offer two months into buying process.
Owner accepted my offer and I was two months into the process, mortgage applied for, my valuation survey was scheduled and on the same day I received a call from Craig to say the owner has now accepted a higher offer and will not sell to me anymore... I then had to cancel my application and survey to which Craig calls me again a few hours later to say the owner is willing to sell to me again if I give a higher offer??? i told him no and left it.
Months later I've gone to check how much the house was sold for and guess what... it was sold for exactly the same as I was offering!!!
Don't waste your time buying a house from this guy.... Read more
Buyer
10th Jul 2023 (1 year ago)
G Griffiths
Craig Kelly has managed my rental property for a number of years and was always able to get good tenants and achieve a desirable rental income. He managed any issues quickly and efficiently, and has a great team of people who carry out maintenance tasks. We recently sold the property and Craig did a superb job of marketing and getting us a buyer at the price we wanted. The deal went through with minimal hassle and we couldn't be happier with the service he provided. Highly Recommended!... Read more
Seller
24th Apr 2023 (2 years ago)
S Butler
Craig from Mason Kelly is an extremely pro-active Estate Agent. His communication is second to none and he is extremely customer focused in all areas. He goes out of his way to ensure all parties are up to date with what is going on and happy. I would have no problem in recommending Mason Kelly to anyone. He renewed my faith in Estate Agents.... Read more
19th Feb 2023 (2 years ago)
A Kanji
As a landlord, Craig was amazing in the process from start to finish, giving professional advice when needed and achieving a service that would was anything short I’ve seen in estate agency world….just wow.... Read more
Landlord
11th Feb 2023 (2 years ago)
T RedHeart
Craig has a very strange way of running his business. We viewed a house with him and he spent the full 15 minutes telling us his life story. Normally estate agents like to get to know your requirements, your likes and dislikes, your situation. Not Craig his conversations and interests are all about him! We placed an offer on the house we viewed because it sold itself! Craig only got back to us a week later, after us trying to get hold of him and leaving messages, to say a higher offer had been accepted. Again very odd, if he had got back to us to tell us a higher offer was on the table we would have offered more but he didn't give us this opportunity. Not only has he lost his seller money, he has lost himself commission and has alienated us as potential buyers on other properties on his portfolio!!... Read more
Buyer
10th Feb 2023 (2 years ago)
S Karafiatova
We used Mason Kelly to buy and sell. Craig was absolutely fantastic throughout the process. He literally managed to sell our house over night in order to buy our dream house. He went above and beyond to make sure we were happy. We would be more than happy to recommend Craig to all friends and families.... Read more
Seller
9th Oct 2022 (2 years ago)
M Reynolds
We found Craig extremely proactive in selling our 4 bed house in Walton Park.
They came recommended by 2 different friends, that’s how we chose them. 100% recommend their services.... Read more
Seller
11th Sep 2022 (2 years ago)
K Harrop
Craig was a very resourceful estate agent, always on hand to offer support and advice, out of all the estate agents we’ve used by far the best and reliable.... Read more
30th Jun 2022 (2 years ago)
D Muir
We bought our first home through Craig at Mason Kelly. He went above and beyond to make sure we were supported throughout the whole process.
Thanks for everything Craig!... Read more
Buyer
4th Jun 2022 (3 years ago)
S Bennison
Thanks so much for all your help buying our first home, Craig. You made the process easy for us and were always available to reassure us and help out. Would definitely recommend Craig at Mason Kelly Property Consultants.... Read more
Buyer
4th Jun 2022 (3 years ago)
D Removals
Just called with a general enquiry and spoke with Craig. Thank you Craig for being polite and upfront with me today. I have no doubt that your clients feel at ease with you and are more than happy with the service you provide! Mariska... Read more
8th Mar 2022 (3 years ago)
J Carter
Craig is probably the best property agent I have met. Really listens and tries to match you with the best he can offer for your situation. He actually does what he says, which from experience is rare. He maintained a great relationship with us as tenants and the landlord and ensured things were well communicated.... Read more
Tenant
20th Jul 2021 (3 years ago)
S Stojsavljevic
The best customer service I've ever experienced.
As a Landlord with a rental portfolio, Craig is my go to guy; and have experienced the service he provides when buying and selling a property to tenant find and referencing. On all these occasions Craig have been customer focused, with bags of high energy and professional throughout. It is very refreshing to deal with an agent that has a high ethical stance. I would highly recommend Mason Kelly to anyone, buyer, seller, landlord, renter. All will experience the same high level of customer service. Well Done Mason Kelly, keep up the good work..... Read more
Landlord
2nd Mar 2021 (4 years ago)
L Redrup
Very good Craig is extremely helpful would fully recommend... Read more
8th Aug 2020 (4 years ago)
C Dooley
Social distannce marking was poor waited 20 minutes to find out we got in the wrong line so we gave up... Read more
31st Jul 2020 (4 years ago)
E Gunes
I would recommend Mason Kelly to anyone looking to make their next move. Great and swift service!
Edited: After end of tenancy.
I would still recommend Mason Kelly to anyone looking to make their next move. Great quick start, all issues solved during tenancy, but you need to follow-up for any issues otherwise it could be eaten in their list.
- I have only seen one employee from this consultant and I guess that he is like a one-man army. Sometimes, your queries may be delayed for 1-2 weeks, if you do not have any major issue.
- Fair judgment on getting back deposit payment. Happy with it, because well deserved it. House deep cleaned and all carpets professionally cleaned even though I did not get cleaned oven, cleaned carpets.
- No issue about getting remaining rent if get out early and new tenants move in.
- Not fully happy about final meter readings and taking related actions on time. It is my bad also not taking the photo before handover.... Read more
Tenant
20th Feb 2020 (5 years ago)
L Kerr
Popped in some chocolates.... Always a charitible man making a difference to The Old Beams raising lots of money for various charities... Ur a legend my friend x... Read more
30th Nov 2019 (5 years ago)
A Potter
Craig clearly works hard to make a sale. He even picked me up and brought me to view this house. He made great efforts to arrange the deal and was quick to chase up any problems if the sale appeared to be stalling. He was helpful and easy to communicate with and even carried my new mattress upstairs for me the day I picked up the keys to my house!... Read more
Buyer
5th Aug 2019 (5 years ago)
L Oxley
Rented a house from Mason Kelly 2 years ago and the service was spot on. I spoke to Craig who had just taken a flat on the market which was perfect for me. Within 30 minutes we were viewing and I'd stated that I was interested. The next day it was mine. Responsive throughout the process and followed up after it had gone through to make sure all was well. Impeccable service. Highly recommended... Read more
Tenant
6th Aug 2018 (6 years ago)
K Rautenbach
Craig Kelly has been absolutely wonderful in helping my son and I find a new rental property. He goes above and beyond to help people and highly recommend his company. Thank you so much for all your help.... Read more
Tenant
19th Jul 2018 (6 years ago)
J Jones
Im currently at a property waiting for a viewing but your college craig hasnt turned up neither has he had the decency to call and let us know whats going on.unfriendly service and best to go with someone else.i dont normally review or moan but had to on this occasion.please review your customer services as we will go through other agents with a friendlier approach.ive wasted time and petrol for a no show.not good enough!!!... Read more
18th Jul 2018 (6 years ago)
J “Crazycatlady”
You are misleading possible customer. A member of staff called Craig rated 5 star. The service you provide is most certainly NOT 5 star. If the 5 stars was to rate it a "great place to work" then state that.
Taking the "Lad" approach may be your idea of friendly customer service. But its not. Its very insulting and makes your staff look unprofessional. Questioning customers integrity and using swear words over the phone is not how to gain customers nor a good reputation.
To your reply, if the review was an “Error” why was it not removed 8 months ago? An Error is a spelling mistake.
Jen is not my name. I will not be giving my real name. People should be warned about the service you give without my personal information being given. It has nothing to do with my review... Read more
19th Jun 2018 (6 years ago)
W Morris
A fantastic service from start to finish Craig went the extra mile to make sure that the property completed and went out of his way on lots of different occasions I would highly recommend using Mason Kelly to sell your next home as the communication and overall experience was exceptional well done Craig... Read more
Seller
31st May 2018 (7 years ago)
L Hickman
Friendly professional company. Sorted out the sale on my home quickly and efficiently. Highly recommend!... Read more
Seller
3rd Dec 2017 (7 years ago)
L Wyness
I can recommend Mason Kelly Property Consultants any day for their great professional service. I had a property in Grimsby to let, which is always a bit of a headache for me. Craig took care of everything - finding suitable tenants, vetting of tenants, protecting the deposit and ensuring I have rent guarantee insurance in place. I was kept informed at all times and best of all I did not even have to go to Grimsby to deal with anything.... Read more
Landlord
24th Sep 2017 (7 years ago)
T Atlas
Appalling service from this estate agents, very rude and arrogant when trying to arrange viewings. I would avoid them at all costs!... Read more
23rd Sep 2017 (7 years ago)