B Millis
We would to thank your team for their support and professionalism throughout the process of the sale of our family property.
With a special thanks to Thomas for his advice and extensive knowledge of the property markets.... Read more
Seller
7th Nov 2024 (11 weeks ago)
T Desoutter
Could not recommend Neville & Neville more highly - they well & truly go the extra mile which makes all the difference in the sales process. Thomas is an expert and his knowledge is so extensive which enables all options to be considered and his advice and guidance has been invaluable. His back office team are highly effective & efficient and Adele has been a fantastic support throughout our sales process too.
Best decision we made was to instruct Neville & Neville to sell our beloved home.... Read more
Seller
17th Oct 2024 (14 weeks ago)
J Paseka
Perfect Purchase.
Last year I purchased a house in East Sussex. The negotiations went perfectly. At each stage I was kept informed by the agent who was very prompt in responding, consequently the purchase was concluded swiftly and without any complications.
I would use Neville & Neville Estate Agents again and I would highly recommend them.... Read more
Buyer
19th Aug 2024 (23 weeks ago)
Talie14
Phoned to enquire about a property and spoke to the rudest estate agent I’ve ever encountered. The man I spoke to had zero interest in telling me anything about the property or holding a conversation. He answered my questions with rude and abrupt one word answers. Absolutely appalling customer service. Nothing at all like all the friendly agents I speak to who are actively trying to sell properties by opening their mouths and speaking!!
I’m not even interested in seeing the property now which is a shame. Sellers, Do your research! You're potentially missing out on buyers because they can’t even be bothered to speak on the phone, show an interest or thank you for enquiring! Flabbergasted!... Read more
5th Aug 2024 (25 weeks ago)
M Runham
Neville and Neville sold my property for full asking price which i was extremely pleased with. I found them to be very communitive and proffessional throughout the process despite some issues our buyer had. Having since purchased land sourced through Neville and Neville i have been thoroughly impressed with Thomas and his teams knowledge on how to go about making the most of the land and understanding which direction to take when it comes to planning. Lovely to meet a team that thinks outside of the box rather than the usual patter in this environment. Pleasant experience and wholly recommended.... Read more
Seller
26th Jul 2024 (5 mo. ago)
M Hunter
I also would give this company no stars if I could.
I saw a piece of land in Ticehurst go on the market and immediately e-mailed the agent for an appointment. No Response! I then telephoned and as no-one answered left a message. No Response! I then rang again. No Response!
I then saw that the land went sold STC.
I am a cash buyer and had informed in my mail and calls this fact. I wonder if the seller knew that another very keen buyer was interested in the land and in a good position to move forward. It seems very odd that such little care should have been taken. I absolutely do not recommend buying or selling with this company!... Read more
Buyer
13th Jul 2024 (6 mo. ago)
N Charlton-Matthews
Friendly & helpful staff... Read more
17th Jun 2024 (7 mo. ago)
They provided brilliant, detailed feedback after each viewing and communicated extremely well. Viewings were conducted thoroughly and professionally. They listened to our needs and timescale and we're very friendly and helpful.... Read more
Seller
28th May 2024 (7 mo. ago)
P Lambert
Exceptional service and advice throughout our house sale process. Sold our house to the second viewer without even going to the open market. Thomas supported us with great advice through the whole process, and Adele was amazing with sorting out details, including checking our property for us after we moved out. Thoroughly recommend N&N for a bespoke and effective selling service. Thanks!... Read more
Seller
2nd Apr 2024 (9 mo. ago)
L Bdstudio
Thomas Neville and his hand picked team of neville and Neville estate agents were amazing selling my bespoke cottage development of 8 homes . Thomas Neville’s expertise, dedication and professionalism is unrivalled in my opinion. A lot of other agents could actually learn a lot from this chap. I’m recommending him to all my developer contacts, as he’s been in this business for over 35 years and I think there isn’t anything he doesn’t know when it comes to valuations and selling. So glad I’ve got him advising me also in the future. Thank you Thomas Neville and also to your team... Read more
Seller
29th Jan 2024 (11 mo. ago)
A KILBY
Great service. Really on the ball. Polite and friendly.... Read more
26th Jan 2024 (11 mo. ago)
F Haymaker
Contains images of people no longer associated with the business, thus raising concerns as to whether this is a proactive business.... Read more
26th Jan 2024 (11 mo. ago)
M Curd
If I could rate 0 stars I would.
We viewed a property with Neville & Neville back in April, we made some further enquires two days later with Thomas who said he would pass to the vendor after numerous phone calls and over a week later we were still none the wiser that the property had actually gone under offer the day after we viewed it. We found this out through a different contact who apologised that we were not informed.
The property fell through and we were told that the current buyers had 10 days to resolve the chain. The chain didn’t resolve and so we were able to make an offer which was accepted. We have completed all surveys, search’s and questions and were hoping to have an exchange date set. Sadly the chain broke below us. Our agent notifies Neville & Neville on Monday of the situation, and today I received a phone call from our solicitors confused stating that the house was no longer proceeding.
I contacted Thomas Neville to be told that the vendor had obviously decided to go with another person. I was told that the vendor asked about a back up buyer and that after exploring the chain they had obviously made the decision to change.
At no point we’re we even notified that on Monday when the vendor was told that about the chain breaking they wanted to reconsider buyers, we were not asked if we had any means of completing the chain or if we could be cash buyers instead we were completely blindsided by Thomas and are left VERY out of pocket and heartbroken.
This estate agents is horrific and if you can avoid you should. Many of people have said this along the way but sadly we had to find out the hard way. They have even tried to say that our selling agent is the one to blame for putting together a bad chain, Thomas has obviously forgotten that this very same property has fallen through twice!
We do however want to mention the incredible Adele who has always been polite and genuine. Thank you Adele for always being so considerate!... Read more
Buyer
2nd Aug 2023 (1 year ago)
T Levett
We bought some land through Tom and he has subsequently sold our house. Can't thank him enough for all his help, advice and support throughout. Thoroughly recommend.... Read more
Seller
15th Jul 2023 (1 year ago)
T Moon
1 star for answering the 'phone. Could not answer my question, promised to get someone who could to call me back but weeks later not heard anything from them.... Read more
30th Oct 2022 (2 years ago)
Great guys! Very professional and they tell it as it is.... Read more
Seller
23rd Aug 2022 (2 years ago)
M monroe
ABSOLUTELY APPALLING CUSTOMER SERVICE, SUPER RUDE don’t waste your time contacting them!... Read more
25th Jul 2022 (2 years ago)
P Davies
David Foley and Thomas Neville sold our converted barn in Etchingham and did a very good job. We always felt that they were very thorough, professional and considerate. The marketing information, including amazing photos was well researched and attractive.
We were also buying our next home through David and Thomas until the sale fell through due to a difficult vendor and a problem with undervalue. F&N handled the situation well in spite of abuse from the vendor.... Read more
Seller
1st Nov 2021 (3 years ago)
N Redcliffe
David Foley of Foley and Neville did a fantastic job of selling my building plot. Probably the quickest and most painless property sale I’ve ever experienced. His colleague Thomas Neville was extremely helpful in showing me suitable houses to buy and understood my requirements perfectly. I eventually found a house through another agent but I wouldn’t hesitate to recommend Foley and Neville as very nice agents to deal with for selling and purchasing property in East Sussex.... Read more
Seller
1st Nov 2021 (3 years ago)
H Gibbons
After more than two years with traditional Lewes estate agents, who failed to sell our house and whose only advice was to keep dropping the price, Foley & Neville contacted us with a promise to change that. They produced fresh, high-quality marketing materials, including a 3D interactive tour of the house.
The first viewing yielded an offer which we accepted.
We cannot recommend Foley & Neville highly enough for their effective tailored service, delivered with courtesy and efficiency.... Read more
Seller
5th Jul 2021 (3 years ago)
J Quigg
A wonderful experience start to finish even in the most trying of circumstances. Friendly, warm, caring and professional to the end. I couldn’t recommend them enough!... Read more
1st Jul 2021 (3 years ago)
S Stuart
Contacted them via their website and received NO reply... Read more
30th Apr 2021 (3 years ago)