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- Nick Humphreys Estate Agents
Nick Humphreys Estate Agents
39 Ashby Road, Loughborough, LE11 3AA
Successfully selling houses in Loughborough and surrounding villages
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Nick Humphreys Estate Agents Reviews (75)
Have you used this agent?
73%
4%
0%
4%
19%
P KUMAR
Viewed the property, was ready to sign the agreement, sent the documents and all went through, and suddenly they had given only couple of days to pay the rent for entire 12 months of contract in advance which was not mentioned anywhere in the advertisement or in the initial emails, and they gave a reason that landlord would like to be paid everything in advance because we were students, also I had been waiting for the property for a long time too. So disheartening to deal with them. Unorganised, and not sticking to their instructions.
7th Jan 2024 (16 weeks ago)
M Duah
Bad experience and discriminative, I wouldn’t recommend anyone , bad service and property
6th Nov 2023 (25 weeks ago)
Dovydas
Very poor, I've tried selling a property through them, they found 2 buyers that fell through due to financial issues or whatever, was given dates that kept changing, and 1yr 1/2 wastes and not even managed to find legit buyers. Would not recommend.
15th Aug 2023 (8 mo. ago)
Anonymous Homeseller
Contact with agent was extremely good and helpful.
12th Aug 2023 (8 mo. ago)
KT
So I booked an appointment to view a rental property and was given a date and time approximately a week in the future. It turns out that this estate agent had decided that a number of us would view the property at the same time - a practice I wholly disagree with. The other guys was supposed to see the property the day before but they cancelled and moved him to the same slot as me.
Nobody showed up from the agency (despite speaking to the other guy the day before!) I waited approximately 15 minutes past the appointment time. I have had no emails, calls or texts to apologise and explain what happened. There seems to be a growing trend of estate agents not bothering to show up for appointments - yes, we’re aware that it won’t affect the agents as there’s so many people looking to rent but have a bit of courtesy and get in touch with people if you’re late or you can’t make it.
7th Jun 2023 (10 mo. ago)
B Nabu
Nick Humphreys has some really good estate agents. The agent I met named Henry was very courteous, professional and knowledgeable. I am very impressed with the service so far.
13th Apr 2023 (1 year ago)
P Marucha
I wasted a day to travel and view the property that was let a day before.
13th Nov 2022 (1 year ago)
E Law
Been calling offices fri/sat/mon, no response. Same as a few months ago. Attended an office a few weeks back and no one in that can help. No one got back to me. Awful.
13th Jun 2022 (1 year ago)
A Parker
Have dealt with Nicholas Humphreys and the team for a number of years and would highly recommend them. Very knowledgeable and professional
10th Jun 2022 (1 year ago)
J N
Ben and the team at Nicholas Humphreys Loughborough have been handling the rental of my property for many years, and have recently sold it for me. I live a 2 hour's drive from Loughborough so have had to rely on them to do everything for me, including upgrading and quite a lot of maintenance. This has all been handled so professionally and in such a friendly manner, I can't recommend them highly enough.
Thank you so much Ben. I couldn't have managed without you!
2nd Oct 2021 (2 years ago)
P.A
Really terrible company plus their management are highly incompetent. So firstly when we moved into our house it was so dirty that myself and my friend took photos, and we had to clean everything top to bottom.
Secondly, so many problems happened, light bulbs ran out in a month and Naomi *the manager, insisted we had to replace it. But frankly a bulb running out within a month of tenency is not acceptable and shows they are not keeping updated with the properties! Problems with radiators not being bled; shower drains; got a ten year old mattress replaced (disgusting); had to request security chain on the door as common sense safety. My friend got locked out the house because the copy key wasn't cut properly and when she called then up it was near closing time and they stated if she couldn't get in, then she would have to fine somewhere else to stay that night. What type of advice is that?! Plus they stated we would have to replace the lock.
To top it off, Naomi and her team would schedule random house viewings without even telling us and using the excuse that emails didn't "send". This happened at least 3 times before I called in and asked them to actually inform us and Naomi was incredibly rude and hostile towards us. How unprofessional...
In all, would've rather stayed in halls. This team like to act so nice and artificial when you're trying to find a property because that's their job, but after care is shocking and a joke.
18th Apr 2021 (3 years ago)
G Carter
What an unprofessional company kept promising to send a virtual tour of property nothing arrived in two days .
17th Mar 2021 (3 years ago)
R Biffi
My friends and I rented a house with this company for one of our university years. The house was very nice but our agent, Rebecca, would rarely reply to our emails, and when she did it is clear that she did not read/care for whatever problem we were having. The only problem that she managed to fix for us took her over 2 months to do! We are lucky that we managed to get in touch with the landlords of the house and they were very nice and helpful about our situation.
11th Dec 2020 (3 years ago)
Z Weare
Excellent communication ! Very enthusiastic staff !
5th Dec 2020 (3 years ago)
D Snow
Great overall experience with Nicholas Humphreys for my final year house. They have communicated well and been very responsive to any issues we have had. They even installed an additional freezer and bike racks upon our requests which was fantastic. This year has been far better than any agency I have used previously so I highly recommend.
Only downside was that our house did not come with some basic essentials like toaster/microwave/kettle. So make sure you check this with them before.
4th Dec 2020 (3 years ago)
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