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- Novus Residential - Winchmore Hill
Novus Residential - Winchmore Hill
Closes at 8:00pm
The Green, Winchmore Hill, London, N21 1HS
Novus Residential Winchmore Hill are an estate agent in Palmers Green. They mainly list properties in EN5, AL7 and AL9. Over the last 6 months, they've listed 10 properties, with 6 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 8:00am - 8:00pm
- Tuesday 8:00am - 8:00pm
- Wednesday 8:00am - 8:00pm
- Thursday 8:00am - 8:00pm
- Friday 8:00am - 8:00pm
- Saturday 8:00am - 8:00pm
- Sunday 8:00am - 8:00pm
View all details
Novus Residential - Winchmore Hill Reviews (73)
Have you used this agent?
82%
3%
0%
0%
15%
All (73)
Seller (11)
Buyer (1)
Landlord (17)
Tenant (9)
General (35)
R Wiseman
Jo was excellent and has provided great service over the years. Highly recommended.
16th Dec 2024 (9 weeks ago)
J Hartford
Been great at assisting with the rental of a property and looking after it all - would highly recommend
Landlord
7th Nov 2024 (15 weeks ago)
H Nicolaou
Jo at Novus is incredibly efficient at managing our apartment blocks. Novus are always up-to-date with the latest regulations and have a fantastic team for handling repairs and maintenance. I'm very impressed with their service.
Landlord
24th Sep 2024 (21 weeks ago)
G Sandilands
Joanna Wade was providing support on an insurance claim. She was extremely helpful and prompt with her guidance and support
6th Jun 2024 (8 mo. ago)
AB
A really prompt, professional and capable service. Joanna is a legend and in a world of pain, she and Novus make my life easier and fairer. Thank you guys for your efficiency and support always. AB3
Landlord
5th Jun 2024 (8 mo. ago)
C kahan
I am only a few months into my tenancy in a property managed by Novus, and am already so impressed with their team. Courteous and friendly agents like Scott and Olly; Kay and Alex in the office helpfully and promptly dealing with any issues; a maintenance team who has consistently delivered great work. Only praise for these guys!
Tenant
27th May 2024 (8 mo. ago)
S GIBSON
I deal with many property agents in my work so i know a good one when I see one and Joanne at Novus is definitely one! Can highly recommend!!
2nd Apr 2024 (10 mo. ago)
V Rees
We were tenants of Novus for 5 years and from day 1 Scott and the team gave exceptional service.
Scott is always highly considerate, friendly and responds quickly to any queries that came up.
When we decided to move from the area, Scott continued to be just as supportive and made the entire experience smooth.
Highly recommend Novus.
Tenant
1st Jan 2024 (1 year ago)
virtualtours.london
I have worked alongside Novus Residential’s Scott and Julian since 2010.
True professionals achieving the clients goals fast.
15th Dec 2023 (1 year ago)
A Silver
I am a director representing 51 leaseholders. Our estate is managed by Novus Residential. We have always found Novus and Joanna Wade very professional. They draw up yearly budget's and arrange for any health and safety inspections that are required.
They respond to any emergencies that arise, reacting to any issue promptly and resolving them. They have been managing our site for the past 7 years. Very happy with the service they give.
18th Nov 2023 (1 year ago)
P Corrigan
Estate agent who are professional and always helpful. After 4 years nearly in a property Novus managed we could not ask for a better letting agent. Always helpful.
Landlord
9th Nov 2023 (1 year ago)
L Kozinos
As a landlord, my experience was with Joanna Wade. She was extremely helpful and dealt with the problem promptly. Joanna was friendly and always eager to assist me. She is highly professional. Communication was excellent with prompt responses. Very professional. Thank you, Joanna.
Landlord
21st Sep 2023 (1 year ago)
M cummins
The most amazing, considerate estate agent we have ever worked with. Julian the owner is an absolute gem and goes above and beyond to make sure that you have a flawless experience with nouvus. Thoroughly reccommended.
16th Jun 2023 (1 year ago)
M Rolle
As a buyer my experience of dealing with Scott, and Novus, has been great. Buying a property in Probate, and with Executors in place, is never easy but Scott was always on hand to answer questions and release information when authorised. I would have no hesitation in recommending him and his company if you in the market to sell.
Buyer
15th Jun 2023 (1 year ago)
J Gharebaghi
Jo & the team have been managing the block of flats I live in for over 10 years now. Jo is so attentive, she responds almost instantly and really takes care of the details. Look no further if you are searching for both value and quality in a building management service. Thank you Jo for all of your help over the years.
24th Apr 2023 (1 year ago)
H P
Excellent experience and special thanks to Joanna Wade at Novus. Joanna is highly professional, friendly and always willing to help. Communication is excellent with prompt responses. Highly recommended. Thank you
13th Apr 2023 (1 year ago)
G Small
I highly recommend Novus residential. I have worked with Julian now for a number of years and he has always been most professional and knowledgeable as for all the team in fact. Thank you guys!
Landlord
7th Mar 2023 (1 year ago)
Lee
Highly recommend Novus residential. I’ve worked with them for over 5 years. Very professional.
Joanna is also extremely helpful too.
Landlord
3rd Mar 2023 (1 year ago)
S Pitt
I would thoroughly recommend Novus Residential. All the staff are friendly and professional. Thank you for your help in recent weeks.
1st Mar 2023 (1 year ago)
B Mobasheri
I had an excellent experience with Novus Residential as my rental agency! The staff were knowledgeable, friendly, and always eager to assist me with any questions or concerns. They took the time to understand my needs and found me the perfect rental that met all of my requirements. The unit was well-maintained and in a great location, and any maintenance issues were promptly addressed by the staff. Communication was seamless, and I always felt informed and in the loop. Overall, I would highly recommend Novus Residential to anyone looking for a hassle-free and enjoyable rental experience. They truly went above and beyond to make my experience a positive one.
Tenant
9th Feb 2023 (2 years ago)
E Ed
Dealing with Joanna Wade as a point of contact at Novus. Novus is managing our building and never had any problem till now. Joanna is friendly, responds quickly and resolves problems.
19th Dec 2022 (2 years ago)
D Smith
Novus has a great group of people working to give you the best service possible. They’ve done an amazing job in selling my property, all in a very unpredictable and dicey market. They also having managed it superbly in the years I lived there. Can’t recommend the team at Novus enough!
Seller
4th Nov 2022 (2 years ago)
R Hills
We have recently sold a property through Novus Residential and have had a very positive experience. During this time I have had dealings with both Julian & Scott - communication from the whole team was excellent at all times and I particularly appreciated the recorded voice notes directly after viewings. The sale of the property involved a number of unforeseen obstacles but Julian, who was our main contact, was professional, knowledgeable and helpful throughout, getting the sale over the line at the price we wanted. Thank you Novus!
Seller
14th Aug 2022 (2 years ago)
Z yusfe
Novus have been great, specially Joanna Wade. She responds quickly and resolves problems we have in our building.
29th Jun 2022 (2 years ago)
A Theokli
More than happy with Novus they have managed to maintain the Tysoe Estate well whilst keeping service charge increases reasonable They have been able to undertake large projects (internal Decoration)using the sinking fund so no for one of payments from lease holders (lease holders nightmare). This has been mainly due to there flexibility to work with current residential Directors to look at ways to cut cost and save money i.e. Directors doing the fire alarm and emergency testing and using a local resident to act as an onsite caretaker/gardener.
The five stars are mainly down to our block manger Joanna Wade. I'm a long term resident and former Director of Tysoe Avenue and I've worked with her for many years. Jo is an actual pleasure to deal with. Very efficient and organised and she really knows her stuff and always willing to help. Really feel like you get a personal service, makes you feel like she only manages Tysoe Avenue which I know is not the case as she has a crazy work load. GOOD JOB JO!!! I sleep better at night knowing you our at the helm.
Anastasis Theokli - TAZ (79 Tysoe Avenue, EN3)
19th May 2022 (2 years ago)
C Allen
Novos are great and easy to deal with. They respond to issues promptly and efficiently regarding block management. I would highly recommend them!
18th May 2022 (2 years ago)
TwistedCitaro
Send 7emil waiting for response for 2month very poor
26th Apr 2022 (2 years ago)
S Dhawan
From day 1 of our move to St Johns Wood, Scott has been an absolute pleasure to deal with. He is approachable & friendly and is quick to respond to questions. We've now moved out of that property - and our moving out process was just as smooth. We highly recommend Scott.
Tenant
9th Feb 2022 (3 years ago)
P Phelan
Joanna Wade at Novus Residential is professional and helpful and quick to reply to any questions. I would highly recommend.
31st Jan 2022 (3 years ago)
A B
Excellent service - I use them both as a landlord and in my capacity of a Director of a property management company. They are highly responsive and effective and they really know the business of lettings. Have used multiple property management companies over the years, Novus are the best by far.
Landlord
31st Jan 2022 (3 years ago)
N Rixon
Very pleased with this management company, quick to solve any problems on site, a friendly and professional company.
31st Jan 2022 (3 years ago)
H Chaudhry
We came across Novus as a result of finding a property to rent as a result of work movements. This was clear at the early stage where the agent Scott was told that the purpose of moving was due to work. At the initial stage there was a lot of pressure applied to put down a deposit, being hounded with potential other viewings and that the property would not be on the market.
Due to work locations being moved unexpectedly, we queried whether we could break the contract and pay whatever was remaining. Surprise to myself was that there was first no process in place, and the agents were rude over the phone offering no help. After some time, I was returned with an answer that it would cost best half of £700 to break the clause, and this would be with VAT. Not only was I disappointed with the attitude, but the way this business claws back their costs through their clients was rather upsetting.
On trying to work with them and agreeing to the fee, we were then put on the spot to pay the money upfront, even before having carried out any sort of work. Th thuggery and brutal approach to customer service was the worst I had experienced. We were confused, lost and out of pocket, and it was a never ending nightmare dealing with Alex and Scott.
After a dreadful wait, a week later we were out of the property. My advise would be please avoid this business. From what I understand there are two people running a rather unorganised and money grabbing business. Save yourself the hardship and look to someone more professional for your property needs.
Tenant
18th Jan 2022 (3 years ago)
mike697donch
I have been dealing with Novus for a while and I can't say a bad word about them, always delivered for me and took any stress I had away
Always had a good tennats from them and sure to keep using them in the future.
Landlord
1st Nov 2021 (3 years ago)
A sham
extremely rude,most aggressive and unprofessional agent Julian Harris. He is incapable to solve Health and Safety problems in communal area. High maintenance budget without proper explanations. Poor quality service and awfully unhelpful.
10th Oct 2021 (3 years ago)
I Shum
I own a freehold terraced house in a managed estate,. I pay service charges to managing agent annually and attend AGM to raise our opinions on maintenance budget. When I sat in the AGM I queried the high budget for gardening maintenance where the gardening work only carried out in the remote apartment block area while there is no communal garden in my terraced houses area. Julian Harris of Novus Residential suddenly got mad with my query, may be he thought that I was trying to use this query as an excuse to avoid paying service charges. He then insulted me in front of all attendees of the AGM by saying I was wasting director's time. He ordered me to write to my freeholder (but I own a freehold house) or to look at my title deed or to consult my conveyancing solicitor to confirm that I am liable to pay service charges. In fact I have no indication nor intention to avoid paying service charges and have always paid in full. I was so shock at his madness. It was very unprofessional and aggressive of him.
Most important of all, this managing agent is incompetent to manage Health and safety risks posed by individual household in the middle of the communal area. Julian Harris only cares about collection of service charges.
9th Oct 2021 (3 years ago)
K duffy
We used Novus to rent 2 properties and sell one over the course of a number of years, it was a pleasure. Brilliant communication, a delight to deal with, great value, very knowledgeable and such great service. I would highly recommend Novus for your property needs in North London.
Seller
23rd Jul 2021 (3 years ago)
A evangelou
Terrible! Put the phone down on me half way through a conversation. If they could not help, there is ways of speaking to furture clients!
6th Jul 2021 (3 years ago)
S Sliman
Having dealt with Julian and Joanne over the past 3 years, I have always found them to be very professional and quick to respond to any issues I have thrown at them.
26th Jun 2021 (3 years ago)
A Zarei
Although I asked Julian to help me with my children safety issue in our building he just didn’t care and ignored us. And also joanna was absolutely rude and aggressive in answering my phone call.
13th May 2021 (3 years ago)
J Dowling
Really great to work with. I’d highly recommend. Efficient, friendly and helpful.
20th Apr 2021 (3 years ago)
L Greaves
I normally deal with Jo at Novus. She handles the management of the building that my flat is in. Whenever there are problems or work needs to be done, she is very reliable. I'm very happy with the service that Novus provides.
Landlord
20th Feb 2021 (3 years ago)
L Osbourne
Great management company and help deal with any issues when contacted, nothing seems to be to much for them.
19th Dec 2020 (4 years ago)
J Wood
We had really positive selling experience with Novus Residential. They handled our move with professionalism and determination and facilitated a smooth selling process from start to finish.
Seller
16th Dec 2020 (4 years ago)
G cangialosi
Very professional company. Special thanks to Julien always ready to answer the phone and sort any concerns! Very professional!
15th Dec 2020 (4 years ago)
L Brodin
Our main contact Julian, was great throughout the whole letting process. He kept us well informed along the way, and provided a real personal and professional service. Would recommend Novus Residential as Letting Agent to friends and family.
Landlord
15th Dec 2020 (4 years ago)
P Cafferkey
Responsive and good communication (Joanna in particular) when dealing with any issues raised.
13th Dec 2020 (4 years ago)
D Ellison
The team's drive and sheer determination to achieve the best for their clients becomes apparent from the moment you engage with them. They're hands on all the way, with a sharp eye for detail and really do go beyond what you would expect an Estate Agent to do. Communication is always on point and you always feel that they are 100% focused on you and your property. Highly recommend Novus Residential for all your property needs!
10th Dec 2020 (4 years ago)
D Maree
I have worked with Jo and Novus for several years on matters related to fire and safety. I have always found them to be client focused and conscious of their duties. I recommend them and they services.
8th Dec 2020 (4 years ago)
C Reynolds
Joanna from Novus residential is very professional, responds quickly to e mails, prompt at paying invoices and is a pleasure to deal with, I would definitely not hesitate to recommend using her services.
8th Dec 2020 (4 years ago)
J Hayford
I currently private rent through Novus Residential and my experience with the them has been incredibly positive and great.
Scott , my estate agent could not have been more professional and helpful. Rest of the team that I've dealt with are all professionally friendly, respectful and super helpful.
In addition, they're extremely responsive to any issue that needs fixing or attended to at the property and always done so within the shortest possible time- No need to ask twice for anything.
I highly recommend Novus Residential and it's been absolute pleasure renting via them.
Tenant
6th Dec 2020 (4 years ago)
R Pitt
I have dealt with Novus and always had a good experience
1st Dec 2020 (4 years ago)
M Terzi
These people have no intention of selling properties. waste of time and energy. also mind the many fake positive reviews posted by new fake accounts, friends and family. do not bother and avoid at all cost!
Seller
20th Oct 2020 (4 years ago)
A K
Called up today spoke to Julian who as extremely rude, unhelpful and aggressive!! I had 1 question for him which he couldnt even help me with. Throughout the conversation all he did was slag off my plumber which is unacceptable as Julian has no clue about plumbing so who is he to judge?! He was complaining that its a saturday afternoon and why is he having this conversation with me? Then to top it off he deliberately hung up on me!! Terrible customer service absolutely shocked and disgusted!!!
12th Sep 2020 (4 years ago)
Fil3mon
Absolutely unprofessional agents. Poor handling of the move, really poor comunication, lack of knowledge about agents' responsibilities with regards to tenancy agreements. Not recommended.
Tenant
30th Mar 2020 (4 years ago)
B Wood
We sold our house through Novus in Oct 19 and it was the most straight-forward sale we've ever had. From the moment their photographer came around (he made our house look amazing!) through to pricing advice to maximise viewings, we were extremely happy with the service we received. They took the stress out of the whole process, communicated promptly the whole way through and when you throw in how competitive their rates are, I wouldn't hesitate to recommend them.
Seller
24th Feb 2020 (4 years ago)
K Naldrett
We use Novus for our rental properties and have found them to be professional and prompt and concise with communications. Scott has found us great tenants and in no time at all.
Landlord
21st Feb 2020 (4 years ago)
D P
Had the pleasure of selling my property through Novus Residential dealing with both Scott and Julian whose invaluable experience ensured a pain free sale. Professional, efficient - I have recommended Novus to both family and friends and will not hesitate to use them in the future.
Seller
18th Feb 2020 (4 years ago)
P corrigan
Very professional. Always helpful.
1st Nov 2019 (5 years ago)
S (SheilaJ)
When we planned to sell our flat, we had a couple of local estate agents round to have a look including Julian from Novus Residential. We went with him as he impressed us with his enthusiasm for our flat and his approach to selling it. It is a lovely flat but not an easy sell as it is above commercial premises; Julian found the right buyer who loved our place and wanted to move very quickly. Would definitely use Novus next time we move.
Seller
9th Oct 2019 (5 years ago)
N Kolev
Absolutely delighted to have Novus Residental and especially Julian as my agent for renting a flat.
Professional ,helpful and correct agency and staff. Excellent service provided.
Tenant
8th Sep 2019 (5 years ago)
B Akay
There are so many reasons for my bad review regarding my experience. It started off very pleasant until I actually moved into my old flat managed by Novus. Julian the Director is an extremely aggressive, rude and pushy man. I would go as far as saying he is a utter bully. Even to the point where he verbally abused me. I definitely wouldn't recommend Novus.
Tenant
20th Jul 2019 (5 years ago)
A O'Byrne
As both a landlord and vendor I have used the services of Novus Residential over the last five years and found them to be both very professional and knowable and I would not hesitate in recommending thier services to others.
Seller
4th Jun 2019 (5 years ago)
M Dunbar
I have used Novus Residential a couple of times for renting my properties, both times I have dealt with Scott, he is very efficient and straightforward to deal with, any queries are answered quickly and the whole experience has been positive so far. Both properties where rented in good time with no void periods gaining the full rental asking price. Scott takes the time to make sure I got quality photography and floor plans and this really helped to show my properties in there best light.
I have recommended Novus Residential to another friend and I know they had a similar positive experience so don't hesitate to give them a try,
Vince Dunbar
Landlord
23rd May 2019 (5 years ago)
O Akdo?an
Had the worst experience of all time with Julian. Rudest agent we've ever met.
We just had a viewing with him for a flat to let. He was fine in the beginning but started acting angrily when we were asking questions about the flat, especially after I asked if it's possible to see the attic. How rude of me to ask to see part of the flat I'm planning to move in, right?
Anyway, he still offered to show us the communal gardens involuntarily. We go out on the garden, he shows that we have a storage space in the garden, I asked if it's possible to see it and he became upset, grumbling about why I would need to see it.
Finally, I asked if we could put a slide etc on the communal gardens for our son to play (and for other children) of course after consulting all the other residents. To our experience, we had asked the same question for 2 other flats with communal gardens, one said there's a strict policy against it but the other one said it could be ok if the other residents agreed to it. But he just raised & waved his arms in the air & walked away grumbling about us asking too many "silly" questions!
This isn't acceptable behaviour for a human being let alone when doing your job. Awful!
We called the agency to complain about him, the person we spoke on the phone nicely apologised to us and let us know that they will speak to him about it. So our complaint / review is actually about the individual that represents the agency.
15th May 2019 (5 years ago)
H Humphrey
Very professional property service .
23rd Feb 2019 (5 years ago)
S Leigh
Thank you all at Novus for your guidance, patience and hard work. Julian, I will always appreciate your good humour and wealth of local knowledge. The sale would have never happened without you.
Seller
15th Oct 2018 (6 years ago)
T RogersMT
I have known Julian for many years and he has helped both me and my family on a number of acquisitions and sales. Novus Residential currently rent and manage two flats for me and they have always found excellent tenants. Any issues have always been dealt with in a professional and timely manner and by competent contractors.
Landlord
17th Jul 2018 (6 years ago)
L Clarke
Very professional and personable service in renting my flat out. I also found their fees very competitive but more than anything they make the whole experience very painless from start to finish which as a landlord is priceless! I recommend to anyone I know needing various estate agent/letting agent services.
Landlord
5th Jun 2018 (6 years ago)
cindy
We have been using Novus Residential for the last 3 years. They are absolutely superb, nothing is too much trouble for them. Always been impressed by the ease with which they find the highest quality tenants and make the process so hassle free. Highly recommended.
Landlord
3rd Jun 2018 (6 years ago)
S Kaldor
After my tenants purchased a home and left my rented flat just before Christmas(worst possible time) I was resigned to an empty premises for some time. To my delight, Novus Residential secured new tenants promptly displaying a high degree of care and professional attitude,
5 months on I am delighted with the new occupants.
Landlord
31st May 2018 (6 years ago)
N morgan
Novus Residential estate agents are supportive and pro-active. Julian is professional, efficient and extremely helpful and, in the face of many, many questions and requests, endlessly patient! He managed to balance the interests of vendor and purchaser brilliantly. I would not hesitate in recommending Novus Residential to others.
29th May 2018 (6 years ago)
J Hurd
Excellent service from start to finish. Very professional and approachable staff always ready to help with any issues. Julian works really hard for both tenant and landlord ensuring that a smooth relationship is maintained and serene living achieved. Not pushy like some estate agents and genuinely cares
23rd May 2018 (6 years ago)
E Coppellotti
I have used Novus residential to sell two of my properties, each sale was handled efficiently and professionally. I wouldn't hesitate to recommend their services
Seller
5th Jun 2016 (8 years ago)
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