D Gilder
Afina & Dinesh were polite, supportive, and communicative. They were always on hand to take our calls/respond to emails and supported us as first-time buyers to navigate our purchase.
We appreciated being given our space to view to property in the first instance, without hard selling. We were also able to visit the property several times before buying, and again were left to our own devices to explore and discuss.
The process had its bumps, as all purchases I'm sure do, but we felt we were kept in the loop at all times. They continue to support us with questions and queries post completion.
Thank you both!... Read more
Buyer
28th Jan 2025 (17 days ago)
A Shah
Zac, Dinesh and the rest of the team were amazing. I can’t recommend them enough. They really got things moving quickly for us and we had a smooth sale and purchase with them. What a fantastic team.... Read more
Seller
27th Jan 2025 (18 days ago)
H Kyriacou
I enlisted Martyn Gerard for the sale of my flat - they have been outstanding in communication and finding a buyer for me, Would strongly recommend - particularly Zac who has been essential in the selling of my properly.... Read more
Seller
20th Jan 2025 (25 days ago)
S hall
Great service from Sheriaz and Faisal. I would highly recommend... Read more
17th Jan 2025 (28 days ago)
M Gos
I got in contact with the office to express interest in viewing a property for rental. The lady on the phone told me „her colleague is not at the desk at the moment” and will pass on to her my details. They never call me back. My partner called the next day and they told him exactly the same. Very unprofessional. Would not waste time to contact them again... Read more
Tenant
18th Sep 2024 (21 weeks ago)
J Miles
Working with Martyn Gerrard to sell our house was a fantastic decision. The agents, Zac and Dinesh, provided exceptional service from start to finish.
Their professionalism, market knowledge, and dedication were evident in every interaction. They were not only responsive and attentive but also had a keen eye for detail, which helped in showcasing our home in the best possible light.
Their efforts resulted in a smooth and successful sale, and we couldn’t be more pleased with the outcome. We highly recommend Zac, Dinesh, and the Martyn Gerrard team to anyone looking for a reliable and effective estate agent.... Read more
Seller
17th Sep 2024 (21 weeks ago)
H Nottage
We sold our property through Zac at Martyn Gerrard. We were very happy with the service - good communication, professional, and courteous when arranging viewings.... Read more
Seller
3rd Sep 2024 (23 weeks ago)
S Murthy
Amazing experience buying our new home with MG Winchmore Hill working with Dinesh! Extremely supportive and helpful throughout, thankyou!... Read more
Buyer
30th Aug 2024 (24 weeks ago)
T Santos
Avoid this shabby Lettings team at all costs. I lost £1000’s trusting them.... Read more
Landlord
21st Aug 2024 (25 weeks ago)
O Zack
Very rude... Read more
21st Aug 2024 (25 weeks ago)
A S
Disgusting service they have. Don’t waste your time with them... Read more
20th Aug 2024 (25 weeks ago)
R Rashidi

This review has been edited to respond to Martyn Gerrard. Yes, you were correct in stating that if the reference doesn't go through, we will lose our deposit. However, I clearly informed you that I did not want to use online banking, and I was given the option to decline at the start of my application. I provided all the other requested information, which matched perfectly. Despite this, I was told that my payslips looked like something that could be bought off eBay. I also offered a guarantor to support my application, but this was rejected. I then offered to pay six months' rent upfront, which was also rejected, followed by an offer to pay one year's rent upfront, which was still rejected. I only wanted that house because it was close to family. I would advise everyone to ask all the necessary questions and be cautious to avoid being scammed by this company.
Beware of this real estate company—they're dishonest. They pressure you to pay a deposit before discussing your salary and then demand reference checks. Even after I provided all necessary documents, they insisted on accessing my bank account, despite my refusal from the start. They threatened to keep my deposit if I didn't comply, even though connecting to open banking was supposed to be optional. If they give you an option, you shouldn't lose your deposit for choosing not to connect.... Read more
Tenant
20th Aug 2024 (25 weeks ago)
A Bakhtar
My partner and I left a deposit on a property subject to references. After the organisation done all their checks in the finals stage they... Read more
20th Aug 2024 (25 weeks ago)
A gurfinkel
Afina is a delight to deal with: professional, helpful, proactive & knowledgeable.... Read more
19th Aug 2024 (26 weeks ago)
M Nourzai

My partner and I recently placed a deposit for an apartment and were initially eager to move forward. However, our experience with Gergana, the representative handling our case, was nothing short of frustrating. She repeatedly requested the same documents, even after we had already submitted them, demonstrating a lack of organization and attention to detail.
From the beginning, we informed them that we were uncomfortable with providing access to our online banking information and had submitted all other requested documents. Despite this, we were continuously pressured and even threatened to comply with their unreasonable demands. This level of unprofessionalism is unacceptable.
To make matters worse, when we decided to move forward despite our reservations, Andrew, the manager, exhibited a condescending and invasive attitude. He questioned our personal living situation in a manner that was both disrespectful and inappropriate. At no point were we informed that our deposit was non-refundable, and the way this situation was handled feels like an intentional deception.
We believe it is unethical, and potentially illegal, for them to withhold our deposit under these circumstances. The lack of transparency, respect, and professionalism we encountered has left us feeling cheated and disrespected. Such practices should not be allowed, and I strongly advise others to be cautious when dealing with this company.... Read more
Tenant
17th Aug 2024 (5 mo. ago)
Maria

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.... Read more
Seller
16th Aug 2024 (5 mo. ago)
U Ates
I would like to thank the very kind staff member, Zilan, for her exceptional effort in finding me a lovely home within my budget and giving me a lot of help within the process. Would recommend this estate agent to anyone who asks!... Read more
11th Aug 2024 (6 mo. ago)
L Terzontz
We bought our property through Zac at MG - and have nothing but positive words to describe the experience. Zac was always on hand, and went above and beyond to ensure we completed quickly. I wouldn't hesitate to recommend him and MG!... Read more
Buyer
2nd Aug 2024 (6 mo. ago)
S oldham
We sold and bought our home through Martyn Gerrard, with the help of Zac. With everyone's professionalism and expertise at Martyn Gerrard the process was seamless in comparison to alternative estate agent. Their service is truly unmatched, and I can't recommend them enough!... Read more
Seller
31st Jul 2024 (6 mo. ago)
M Forsythe
Zak was amazingly helpful and really pushed through our purchase in record time. Thanks so much Zak! Highly recommend.... Read more
Buyer
31st Jul 2024 (6 mo. ago)
S Dutt
We met Dinesh when viewing properties in Winchmore Hill. He was very patient and understanding as we couldn’t quite find what we were looking for. When we finally found our property, Dinesh did all he could to ensure the process went as smoothly as possible. We were in a challenging chain but he maintained his professional and calm demeanour. One of the nicest and most amenable estate agents we’ve met.... Read more
V Zeeb
Professional, knowledgable and helpful sales team. Would recommend!... Read more
28th May 2024 (8 mo. ago)
M Collins
Outstanding Service at Martyn Gerrard, Winchmore Hill N21
Martyn Gerrard in Winchmore Hill N21 provided exceptional service for our recent house sale. Dinesh Merchandani and Afina Shalos were instrumental in the process.
Their local market knowledge and attention to detail attracted the perfect buyers. Throughout, they communicated and guided us expertly, making the selling process smooth.
I highly recommend Martyn Gerrard, Dinesh, and Afina for anyone selling in Winchmore Hill. Their expertise truly sets them apart. Many thanks... Read more
Seller
10th May 2024 (9 mo. ago)
V Manghani
Afina Shalos was a delight to work with - professional, honest, diligent, responsive and sincere. She went above and beyond to get us our dream property. Highly recommend.... Read more
Buyer
30th Apr 2024 (9 mo. ago)
A Lodhia
Afina and Dinesh have been absolutely amazing whilst we sell our house. They have been easy to get hold of, give great advice and are making the whole process easy. Highly recommend ????????... Read more
Seller
28th Feb 2024 (11 mo. ago)
A Martynwood
We recently purchased a property advertised through Martyn Gerrard. Afina was helpful and professional throughout, keeping us well informed and guiding us through the steps of our purchase. It was very easy to get in touch with Afina and she was always on top of what was happening.... Read more
Buyer
30th Jan 2024 (1 year ago)
S Lumsden
We recently sold our house through Martyn Gerrard WH, and they have been fantastic from start to finish. Absolutely professional and trustworthy, from the valuation all the way to exchanging contracts.
Afina and Dinesh have been brilliant, and work with integrity and excellence in all that they do. Communication is so important when looking for an estate agent, and this is a real strength of the agency, we always felt well informed and comfortable to call and ask questions whenever needed.
Both Afina and Dinesh secured us an offer within two weeks, and were on hand to ensure that exchange of contracts was as smooth as possible.
As well as being professional, they are lovely people who really care and always have their clients best interests at heart.
I will and have recommended the agency to friends and family. Thank you Dinesh and Afina!... Read more
Seller
26th Jan 2024 (1 year ago)
A (Ola)
Thanks Afina and MG team for all your help on the way to choose and purchase our new home, very rewarding experience. Thank you for always being responsive and acting quickly in case of any extra queries.... Read more
Buyer
29th Nov 2023 (1 year ago)
A Çelik
Denis has been so kind, helpful and genuine to us during our search! He keeps his promises, he is professional and also very friendly! We’ve found our dream home with his guidance! And the process was very straight forward! Looking forward to move in soon! Thank you again Denis and the whole team! Everyone is so kind and helpful whenever you walk in! The best agency ever! Thank you all!!... Read more
Buyer
15th Nov 2023 (1 year ago)
M Melaisi
I have been dealing with Afina, sales negotiator about arranging my viewings for certain properties.
Afina has always been very helpful in dealing with me and giving me good advice.
All viewings are well managed by Afina !
Always giving excellent service and asking if I need more information on a property which I’m interested in.
She will always get back to you with any questions you have raised and respond asap !!
Highly recommended Estate Agent.
Michael... Read more
26th Oct 2023 (1 year ago)
C Seon
My agent Afina has been excellent all the way through my sale. Viewings are superbly sourced and deliverd with active feedback and customer focus on each one. Martyn Gerrards team is exceptional and not forgetting Daania and Dinesh with their team assistance to Afina also, a strong team you are. thankyou all so much, i will definatly recommend you to all who need your sales or purchase services.... Read more
Seller
28th Sep 2023 (1 year ago)
G Shurety
The purchase of a new home is one of life's most stressful events. The team at Martyn Gerrard Winchmore Hill have made this not only tolerable but a rewarding experience.
In particular, Dinesh Mirchandani has shown a consummate skill and expertise in his knowledge of the market and his perceptive understanding of our needs. Totally trustworthy, he has demonstrated integrity and consideration at all times. We thank all the team at Martyn Gerrard Winchmore Hill for their help in our pursuit of a new home.... Read more
Buyer
16th Sep 2023 (1 year ago)
J Scott
I received very efficient and excellent service from Daania at Winchmore Hill Branch. She helped me thoroughly through the entire process, was patient efficient proactive and always made me feel at ease. Everything was dealt with professionally without any issues. Highly recommend Daania to assist with your most important process I couldn't have felt better as she kept Everything in order.... Read more
16th Apr 2023 (1 year ago)
I Griffin
When looking to buy our first home we encountered Martyn Gerrard. Whilst we ended up changing the geography of our search, the help and guidance we received from Din was exceptional. His knowledge of both the micro and macro market are second to none. He also introduced us to Mike, a mortgage advisor, who again has been an absolute pleasure to deal with and taken a huge amount of stress out of the whole process. Thoroughly recommend and can’t thank Din and Mike enough.... Read more
30th Mar 2023 (1 year ago)