V Lombard
Friendly, efficient staff and great service. I would definitely recommend them especially Emily.... Read more
18th Jul 2024 (9 mo. ago)
J Bell
Absolutely fantastic service all round!
The whole team were amazing. Jack, Nicola and Emily.
Everything was handled very professionally, all communication was kept up to date, nothing was to much hassle for them.
10/10 :)... Read more
22nd Dec 2023 (1 year ago)
Liz
Had a really good experience dealing with Jack and the team selling my home.... Read more
Seller
24th Nov 2023 (1 year ago)
L Cobb
I had to sell my father's property unexpectedly and Upton Palmer Snell went above and beyond especially Nicola. All the staff were really supportive and helpful and was in constant contact. Highly recommended everyone there. Thank you all so much... Read more
Seller
8th Nov 2023 (1 year ago)
E Felgate
So very helpful with my mum's property me and my brother didn't have a clue what we were doing and they help us all the way... Read more
31st Mar 2023 (2 years ago)
B 1234
Brilliant estate agent, helpful and very
Professional... Read more
18th May 2022 (2 years ago)
A Wilson
A series of errors... Read more
13th May 2022 (3 years ago)
S Jameson
BRILLIANT CUSTOMER AND NON CUSTOMER SERVICE.FRIENDLY FOLLOW UP'S, CARING ,GOOD HUMOURED. GREAT ADVICE AND I WASNT EVEN A CUSTOMER'!!!
MY LOSS...
NEXT TIME, HANDS DOWN, I WILL SELL MY HOUSE THROUGH THESE GUYS. CANT BIG THEM UP ENOUGH. FANTASTIC. WELL DONE... Read more
5th Jan 2022 (3 years ago)
L Steele
Just purchased our first home with these guys! Brilliant customer service throughout and answered all questions quickly and thoroughly! Always kept us updated on everything and made the sale go through by keeping in contact with our solicitors.... Read more
Buyer
26th Feb 2021 (4 years ago)
B Bennett
Palmer Snell Estate Agents were very friendly and helpful. They helped drive the sale through, engaging with solicitors when required.... Read more
Seller
17th Feb 2021 (4 years ago)
D Manser
We feel lucky Palmer Snell were the estate agent selling our new house. Fantastic experience from beginning to conclusion. Thanks very much.... Read more
Buyer
10th Feb 2021 (4 years ago)
P Levy
The guys in the Upton branch of Palmer Snell were first class and extremely helpful. In particular a big thanks to Darren and Jack.... Read more
28th Jan 2021 (4 years ago)
Very good service. Sold our property within 2 weeks. Polite and friendly.... Read more
Seller
1st Nov 2020 (4 years ago)
G Wyness
Cant praise the whole team at palmer and snell enough. We moved into our new home in the middle of covid lockdown in april. But jack was always there checking up on us and our progress. we also used the in house mortgage advisor mark who was fantastic and got us the mortgage we needed. Need to mention countrywide conveyancing also, although we never met anyone in the office everything went do smoothly the team who dealt with us were quick to return phone calls and emails and everthing went so smoothly.
Highly recommend this whole TEAM... Read more
Buyer
18th Oct 2020 (4 years ago)
C Hamilton
We recently sold our house and also bought our new place all through Palmer Snell and found them to be fantastic.
We ended up having to deal with the whole CV19 issue mid transaction which obviously made things tricky all round but found all the guys and girl at PS Upton extremely helpful throughout and a good ear to our frustrations.
Would highly recommend them to anyone looking for a professional and helpful experience in what is inevitably a stressful time.
We also used their mortgage advisor who was fantastic and couldn't have made things easier.... Read more
Seller
11th Aug 2020 (4 years ago)
G Ware
Palmer Snell Upton - Brilliant Jack and Darren, Thanks So much- Professional and superb communication! Put our house on the market Thursday this week 6pm and by Friday 12noon the next day we had sold! Exceptional!... Read more
Seller
14th Jun 2020 (4 years ago)
G ware
Must say hugely impressed with the service proved by Jack and Darren at Palmer Snell Upton. Put my house on the market Thursday at 6pm - by Friday 12 noon it was sold and for the asking price! Amazing!! Thanks Guys!... Read more
Seller
14th Jun 2020 (4 years ago)
C Lowe
Palmer Snell Upton have been absolutely fantastic! From our first viewing with them in December to the completion of our first home purchase in April, the team (in particular Jack and Francine) have been faultless. Jack dealt with us most of the way through our purchase. We are delighted to have worked with Palmer Snell, and wouldn't hesitate to recommend them. They have helped us with more than just a house purchase, we have a family home, stability and security for our children. Thank you so much everyone at Palmer Snell Upton.... Read more
Buyer
9th Apr 2020 (5 years ago)
L Lyle
Palmer Snell Upton have been exceptional dealing with the sale of our house. Right from the start, they managed to show 20+ interested parties round our house and secured the sale after 3 weeks. They have supported us throughout the process and kept us informed of progress.
The manager went over and above to help us with all the paperwork on the sale of ours and purchase of our new property.
It did not work out for us this time but we would not hesitate to use them again.... Read more
Seller
20th Nov 2019 (5 years ago)
M McMurray
Our experience with this branch was some what disappointing to say the least. We was not kept informed throughout the buying process and at times had to chase daily to ensure things were being done. Information was with held from us about the ongoing purchase further up the chain. Would advise against using there services.... Read more
Buyer
15th Nov 2019 (5 years ago)
R Mcindoe
Palmer Snell were not my agent but represented the sellers who we were buying from. My wife and I have not moved house in over 25 years but the help and advice we received from Jack, Hannah and Darren was first class.
Right from the beginning of the process the team were enthusiastic and understanding of all our particular needs and issues. They constantly kept us updated on the progress of our chain and were always willing to offer any advice and help that I certainly needed as I personally am not up and running with all that is involved in moving house.
Once again a big thank you to the PS team in Upton a really good advert for Estate Agents.
Finally as mentioned over the phone (Jack-Hannah-Darren) if you are passing when we are fully moved in pop in for a tea or a coffee and a chat.....Bob... Read more
Buyer
31st May 2019 (5 years ago)
G P
We used Palmer & Snell to purchase our first home. The service provided by Jack the Branch Manager was absolutley briliant and professional. He was all the time available and very helpful. Let us in the property with contractor to view and to think ahead. Other guys were also very kind at the branch,
I also would like to mention their colleague Mark who helped us to get the best mortgage deal. Mark was fantastic he could gather much more money then any other mortgage broker we met before.
I would highly recommend to wrok with htem.
Thanks for helping us!... Read more
Buyer
14th Feb 2019 (6 years ago)

Woeful.
Coerced me into speaking to their in-house broker despite me telling them I didn’t want to.
After giving in and speaking to her she tells me I will not be eligible for a mortgage for three years. I explain to her that she is wrong and in disagreement with the other brokers I have had contact with. I pointed out why she was wrong and the information supporting my position was readily available to anyone who could read.
The result of this all was that I was removed from their sales list whilst actively looking to buy a house. This step was not communicated to me and I only noticed when I saw my name had been removed from their office whiteboard.
As it turned out I was able to get a mortgage (surprise, surprise) and purchased a house Palmer Snell had up for sale from the estate agent across the road.
They really did drag failure from the jaws of success.
Once I moved into the house they took over a week to remove their ‘for sale’ sign from my front garden.... Read more
Buyer
30th Sep 2018 (6 years ago)
T B
Excellent customer service. Given the right amount of attention and kept informed throughout the sale process. The Manager and his staff were a great help and very supportive. Thank you.... Read more
Seller
14th May 2018 (7 years ago)