ENH
1

I generally prefer to give companies the benefit of the doubt and avoid leaving negative reviews, but our experience as buyers with Palmer Snell has been genuinely appalling.<br>?The level of communication from the sales team is beyond poor. Emails sent to Anthony repeatedly go unanswered, and getting through on the phone is a constant struggle. On one occasion, I spoke with Magda and gave her details regarding our purchase, but no action was ever taken. To make matters worse, Anthony scheduled a second viewing for my husband, forgot about it entirely, and left the seller to conduct the viewing herself.<br>?Due to the total lack of transparency and responsiveness from Palmer Snell, we were forced to contact the vendor directly. Unsurprisingly, she is just as dissatisfied with their service as we are.<br>?I must highlight the abysmal service from Anthony, the office manager. We found him to be arrogant, rude, argumentative, and overly dismissive when discussing structural and building queries. The experience has been so stressful that I can no longer bring myself to speak to the office, leaving my husband to handle all communication. If this transaction falls through, it will be entirely down to the agent’s incompetence.<br>?While there seem to be positive reviews for their lettings department, the sales team is a completely different story. Their lack of honesty, professionalism, and basic customer care is deeply frustrating. Whether you are buying or looking to instruct an agent to sell your home, I strongly advise avoiding Palmer Snell. In the future, any property listed with them will be an immediate red flag for us.... Read more
1st Sep 2026 (16 days ago)