1

Having bought my flat from Palmer Snell and having a good experience, I returned over the summer to sell my flat, finding the service this time round shockingly poor. I have since sold via Hearnes in Bournemouth who were incredible, though continued the relationship with the conveyancer PS recommended, DC Law, who were equally terrible.
My experience relates to buyers who were worried about a survey and rather than engage immediately with me, PS waited until I approached them 8 weeks later asking what was happening with my sale progression. Even then I had to chase the agent to find out what was happening, so a further 1.5 weeks later I then had it confirmed the buyers had withdrawn.
This wasted 2.5 months of my time. There was zero engagement with me and when I did manage to talk with them, they would tell me one thing and then do the exact opposite. It was a truly awful customer service experience. Especially so when I've now experienced a well managed agency with people who actually care about the sellers experience.... Read more
3rd Feb 2025 (14 days ago)