1

I've had recent dealings with Glen. Which i can honesty say, i was left shocked at his tone and attitude!
He was extremely rude, not just to me, but to the young tenant that is renting, he has shouted at her down the phone and also just hangs up, whilst you're still talking.
I was trying to help a friend's daughter who currently rents a flat with Palmer Snell. Which is her first time renting a property. Well all I can say is the whole experience with them has really upset her and left her feeling very anxious.
Since Dec, the tenant has contacted the Canford heath branch regarding many issues with the property.
At christmas time, the electric kept tripping, found it was due to an unsafe ceiling light in the front room, the fan in the bathroom, was removed by an electrician eventually, which poured out with water, severe mould in the bedroom, and there is so much more.
The tenant has also recently found out they're pregnant, tenant wanted to move out, however Glen has advised they cannot!!!!!
Not all of the issues have been resolved and Glen will not help them with a reference for early release, instead he is extremely unhelpful and very very rude!!!!
There is absolutely zero customer service by Glen, and when tenant said they struggle and have dyslexia, Glen was not unstanding in the slightest.
The point of this review, is because the young adult, is having to stay there due to them not agreeing to the early release, with mould it will cause more health issues, Glen's response is they have a dehumidifier, when the flat is run entirely on electric, with dodgy electrics as it is, causing more expense, hers and her partners belongings, clothes are damp and covered in mould!!!
Or the other response was, the young adult moves out and pays rent until they find another tenant!!! So unfortunately we're having to wait for the early release to come in May, but it shouldn't have to be like this and what a poor experience for a young adult to endure in there 1st renting experience ????... Read more
31st Jan 2026 (12 days ago)