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- Point Properties
Point Properties
Opens tomorrow at 8:00am
182b-184A Smithdown road , Liverpool, L15 3JR
At Point Properties, we understand that selling your home or your investment property is a significant decision. That's why we’re here to make the process as seamless and successful as possible. With years of experience in the local market, a deep understanding of property trends, and a commitment to delivering exceptional customer service, we are your trusted partners in achieving the best possible outcome for your property sale. Transparency is our key to success and we are honest and open.
Opening hours
- Monday 8:00am - 8:00pm
- Tuesday 8:00am - 8:00pm
- Wednesday 8:00am - 8:00am
- Thursday 8:00am - 8:00am
- Friday 8:00am - 8:00am
- Saturday Closed
- Sunday Closed
View all details
Accreditations
Point Properties Reviews (34)
Have you used this agent?
74%
0%
0%
3%
24%
All (34)
Seller (0)
Buyer (2)
Landlord (2)
Tenant (20)
General (10)
S Eytan
Thank you so much Collby for your dedication and support throughout our property purchase! It wasn’t an easy one and without you I’m not sure we could have done it. Looking forward to working with you guys and to continue doing more business in the future.
Highly recommend!
Buyer
25th Mar 2025 (30 days ago)
N wells
Absolutely dreadful letting agent. No respect whatsoever for their tenants. No communication at all. Avoid at all costs!
Tenant
17th Jan 2025 (14 weeks ago)
W Issa
Was superb
15th Jan 2025 (14 weeks ago)
S Paul
I made a viewing to see a commercial property last Monday, and was told we would have priority due to being the first viewing that week.
After looking over the property details after the viewing, we realised the advertised price was completely different to what we were told at the viewing. Flagged this up to the viewing agent (Arie), only to be ignored for 2 days.
Fast forward, Arie vaguely admitted that he had wrote the listing wrong by stating the property included all rent and service charges, which was not true.
Until the end of the week, we were met with ignored calls for an update on a property we wanted. It became obvious we were dealing with a wish wash agent who was avoiding us due to not wanting to have others in the company learn of his mistake that we flagged up.
To then receive an end of the day generic text message on Friday, (always end of the day text messages to stall the process) saying someone has put down a deposit without his prior knowledge, for a higher price, but to let him know our thoughts. (why would we need to let you know our thoughts if it has been secured with a deposit from someone else already?).
Unprofessional, lack of communication, and bogus lies through text message with a viewing agent who does not like to answer the phone to have a clear conversation.
The following Monday, told that it was actually the 'director' of the company who had taken a deposit off someone, after the director himself had a viewing the previous Friday, and the property is no longer available.
At this point, it was easier to go down to the office and speak with someone in person, Arie made sure to let us know that the director is unavailable due to being on holiday.
I never leave negative reviews but could not pretend this whole situation did not happen, as it has been bizarre. The company should be aware of how the people representing them conduct business. A lot of strange lies, lack of communication, time wasting and listings that are advertised completely incorrect.
14th Jan 2025 (14 weeks ago)
H Club
Great Agency to rent from.
Tenant
6th Nov 2024 (24 weeks ago)
L Davies
Absolutely the WORST agent ever. I paid my rent each month for three years and got a summary saying that this was paid. When I moved out, I had the flat professionally cleaned and now they are saying I owe £400 in electricity, which is impossible and owe a month's rent....which is IMPOSSIBE too, as they sent me summaries of this paid. They won't give me my deposit back. SHOCKING PEOPLE!!!!!!!!!
Tenant
18th Oct 2024 (6 mo. ago)
A Films
Great company - Colby helped me with information on Article 4 and investment opportunities in Liverpool. If I buy a property will be definitely using these guys, take time to listen and offer advice unlike other agents.
14th Oct 2024 (6 mo. ago)
M Rose
As a student tenant, point properties are a great team who have attended to all of our needs. The constant communication with them via the WhatsApp group chat has meant that any issues or questions of ours have always been seen to quickly. The house is in great condition & in a perfect location for commuting to uni. Definitely using them for our 3rd year uni house! :))
Tenant
10th Oct 2024 (6 mo. ago)
B TOURGEMAN
Point Properties has been outstanding in providing property management services. Their team is professional, responsive, and ensures the estate is managed efficiently and to a high standard. We're extremely satisfied with their reliable service.
Landlord
10th Oct 2024 (6 mo. ago)
E Magee
Fantastic Service from a Reliable Agency!
I recently needed help retrieving a parcel that was sent to a house I used to rent from Point Properties, and I cannot thank them enough for their swift and professional assistance! The team was incredibly helpful in tracking down the parcel and ensuring it was returned to me in no time.
Throughout my time renting with Point Properties, they have consistently been a reliable and responsive agency. They were always quick to address any queries or issues I had, making the entire renting experience stress-free. Their professionalism and attention to detail really set them apart.
I highly recommend Point Properties to anyone looking for a trustworthy and efficient letting agency!
Tenant
8th Oct 2024 (6 mo. ago)
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8th Oct 2024 (6 mo. ago)
M Lior
very very satisfied
7th Oct 2024 (6 mo. ago)
E Gray
We bought our home through Point Properties in the spring of 2024. The team was helpful and communicative throughout - from the initial viewing with Brogan, through to making an offer and finalising all the details. Brogan and Keeley helped to clarify any questions and were always quick to chase up any delays.
Buyer
6th Oct 2024 (6 mo. ago)
C wathes
just started renting with point properties and its been going wonderfully so far,. for a first time renter, the support has been great from the point properties team especially collby :)
Tenant
1st Oct 2024 (6 mo. ago)
S Wiseman
I have been using Point Properties for.3 years with a property that I chose. There have been quite a few problems with the property (damp, etc.). The service, care, responsiveness and detail that Keeley and the team have given me is more than exceptional.
I didn't expect this level of service for someone currently only managing a single property. I hugely recommend them.
Landlord
6th Jun 2024 (10 mo. ago)
Brogan
Hassle free and professional! Would recommend
19th Mar 2024 (1 year ago)
Maya
I have used point properties for the past 2 years to get my uni houses, and have loved them both years. Just wanted to show my appreciation to the entire team for helping me throughout each process .
Tenant
19th Mar 2024 (1 year ago)
S Nixon
I have been a tenant with Point Properties for over a year now, they have been great with any maintenance requests and they are very approachable. I would definitely recommend renting one of their properties!
Tenant
19th Mar 2024 (1 year ago)
H Boyle
These were a great estate agents when I lived in Liverpool. 2 years on, they have helped me out again. Very trustworthy and attentive service.
16th Nov 2023 (1 year ago)
H Kushner
no hassle with moving in and made our lives easy with the service. would highly recommend
Tenant
10th Sep 2023 (1 year ago)
Kane
Excellent staff who have helped me throughout.
8th Sep 2023 (1 year ago)
P Preston
Where to begin.
My partner moved into her student house in July last year half way through the month,
Her housemates room, the bathroom, the kitchen has horendous water staining marks on the walls. The cause was the shower pipe that runs down the wall into a drain, the pipe was detached, they were I formed of the issue, they sent round a 'plumber' to fix it, the repair was insufficient, they just painted over the stains which came back because the original problem wasn't resolved. The shower then began to leak into the hallway, the 'plumber' failed to fix this too, they painted over the stains only for them to come back within a week.
When she moved in she requested the bed be removed so she could use her own, they skirted around this and then eventually ignored the reasonable request.
A plumbing contractor offere his services free of charge and all water issues were successfully repaired first time round.
Upon finishing university and her tenancy the agents are now trying to charge her an additional £180 calling it missed rent. She's laid the exact amounts asked of her by the agents semesterly as and when her loans came in, they're adimant there's an outstanding balance even though bank transactions state she's fully paid.
They're now saying the old case manager messed up setting up the payments and that they're not responsible for the error.
I've dealt with agentsike this before. They will try everything they can to keep students deposits while screwing over the people they're takes with aiding in living at the house.
They didn't do inventory for the last lot of Tennant's and when they trashed the house nothing could be proven, sure communication from Linda and Ivan both jokes at their job and don't care about providing a good service. All they want is the £££ and now the students deposits.
If I were a student looking to rent from this place I'd stay clear they will screw you over and try to STEAL your deposit.
When .y partner moved in half way through July the agent informed her that only half the rent for that month was required and the rest of the payments would be as normal fill rent prices. They've since back tracked on this and are attempting to fraudulently keep her deposit.
Stay away if you want to keep your money and sanity.
Update. As a contractor I've performed 2 sets of works for this estate agents. They owe me £185 and are refusing to pay up. I'll be proceeding with small claims soon
Edit. In answer to the estate agents reply.
You're right I'm not one of your tenants, my partner was and she had given full consent for me to speak with you, from my communications with the landlord it's been proven that Linda lied repeatedly.
You're also correct that I'm not one of your contractors. I'm self employed I work for myself and not for a company, the reason the landlord called me in was because the cowboy contractors you repeatedly get in to do repairs didn't after repeated visits fix anything.
This was repaired and remains to be so to this day after the works that I performed.
According to the contract you have with the landlord point properties are responsible for ALL repairs and maintenance, so regardless of if it was you or the landlord your contract binds you to pay up. See you in court idiots
Tenant
19th Aug 2023 (1 year ago)
D bloor
They’ve been amazing! From queries to general communication. I was in a pickle and they’ve helped me so much. They’re a very person centred organisation where I feel they see tenants as people and not numbers.
Tenant
6th Mar 2023 (2 years ago)
J nodwell
I haven't even moved into there property and still managed to be difficult.
I was meant to be moving into a property that i could no longer move into for various reasons, and upon explaining how it would be difficult to liase with the current tennants to sort out a replacement, PointProperties were just very unhelpful, the lady i dealt with throughout, was very unhelpful, and either didn't listen, understand or care that i couldn't do anymore about finding someone to take over the contract, and still told me todo more even though i was already doing everyting i pyscally could and she had asked me todo, i told her that i was waiting or the other housemates to let me know and arrange things and that it was down to them now to let me know who they wanted. Which I wasn't being told. This situation nearly went on for nearly a month and caused me so much more additional stress and anxiety. I had made a complaint about this and got a very genralised apology from PointProperties, however not the person i actually dealt with who caused all the stress and anxiety, i had requested an apology from said person, and i am still waiting nearly 3 weeks later for an apology.
Tenant
20th Sep 2022 (2 years ago)
J Kirkpatrick
Broke several laws and Ivan Wan was abusive over the phone but hilariously timid in person.
Property was (and is still) advertised as 2 bathrooms when there is only one, except for the 2 weeks where we had none as the support beams in the floor had almost completely rotted away. Deposit was not protected and took 35 days and a county court claim to get it back.
Never before dealt with such incompetent, fraudulent agents - if I could give 0 stars I would. Avoid at all costs.
Tenant
21st Aug 2022 (2 years ago)
S Ellis
I've been a tenant under Point Properties for two years and I can't thank them enough for being the perfect letting agency. They have been consistently professional and efficient throughout my tenancy agreement: always on hand to answer queries or resolve problems usually on the same day or within the shortest possible timeframe, give important information regarding the property and deliver their service in a friendly and helpful manner. I want to give a special mention to Nicole Swanton as a stand-out member of the team as she has been nothing but good-natured and happy to help at any moment. I would highly recommend this letting agency for both students and working professionals.
Tenant
16th Aug 2022 (2 years ago)
N p
Accommodation is absolutely terrible. From my room I can hear electrical noises and loud floor board noises from residents above. The doors have faulty locks which have caused me to be locked out from the apartment waiting 40 mins in the rain just to get in. A radiator in my flatmates room smells like rotten fish. If you want a peaceful time, do not book a room at Apartment 17, Berwick street.
11th Jan 2022 (3 years ago)
G Whitlow
Fab letting agency! Never had any problems and made renting in Liverpool a breeze. Enjoyed every minute of my tenancy and if I ever had to move back I wouldn't hesitate to contact PointProperties first. Thanks to Linda, Nicole and Ivan for all their correspondence and help provided over the course of my tenancy.
Tenant
9th Aug 2021 (3 years ago)
B Deen-Owen
Keeley and the other staff at Point Properties couldn’t have been more helpful & accommodating. Great communication, great service and so helpful. Any repairs / replacements were handled immediately and they made the whole process of moving in/out so easy. Thank yous!
Tenant
25th Feb 2021 (4 years ago)
M Hundziak
Nicole dealt with my enquiry swiftly and efficiently from start to finish and went above and beyond to accommodate my parents needs. The viewing was arranged quickly when I'd been having troubles getting any viewings with other agencies, who seemed disinterested in helping. The tenancy was organised quickly thanks to excellent communication from Nicole and my parents are looking forward to moving into their new home soon. She has given me confidence that Point Properties will be helpful and effective should any issues arise throughout the tenancy.
Tenant
18th Oct 2020 (4 years ago)
R Johnson
Living with Point Properties for my third year and it’s great, issues have been dealt with quickly and it’s easy to get hold of them. We even have a WhatsApp group which definitely helps.
Tenant
9th Oct 2020 (4 years ago)
J Shepherd
Continously sent unproffesional and untrained handymen to fix a house that needed tearing down with water leaking through the ceilings and a gas leak. Gas and electric was swapped to pay as you go, even though we paid bills included we were expected to top it up ourselves then be reimbursed. Left us in the middle of winter with no gas or heat due to a dispute over their £6000 gas debt with the landlord. Completely takes advantage of students.
Tenant
6th Oct 2020 (4 years ago)
D Riley
Awful landlords that are extremely rude, disrespectful and think you are below them. They will try and rip you off by not giving you your deposit back. This company do NOT put your deposit into an official deposit scheme as stated on their contract therefore breaching an official contract and breaking the law. Found this out myself after contacting said schemes. Students or anyone AVOID at all costs. Would give them 0 stars if I could.
Tenant
15th Jul 2020 (4 years ago)
K Walsh
A.Very quick painless experience, the young lady that took care of me today was extremely helpful as was the gentleman that helped me last week.
14th Jan 2020 (5 years ago)
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