I would really recommend Reside, they have been so helpful and supportive, in particular Vicky in the office who has gone above and beyond in progressing the sale of my house. It’s a real find to find an honest lovely estate agent with such a super helpful team!... Read more
Seller
24th Jan 2023 (2 years ago)
S Physio)
Reside were great to work with from start to finish. I felt really looked after while renting with them. Nothing was too much and they helped every step of the way. I was genuinely sad to leave my property and such a great management company. Thank you once again guys x... Read more
Tenant
6th Jan 2022 (3 years ago)
M Pinheiro)
The Reside team is one of the most hardworking and dedicated estate agencies that you will find out there. They have been nothing but helpful since we first moved in and are always efficient. As international students, it is often hard to find a good home and a good agency that comes with it - they were relentless in helping us find the perfect accommodation and continue being an invaluable help. We could not be more satisfied with their services and would recommend them to anyone looking for an efficient and trustworthy agency.... Read more
Tenant
22nd Nov 2021 (3 years ago)
R Fagg
We had a seriously tight deadline to get three lads into a property and the staff at Reside managed to turn it around. They were easy to contact, efficient, professional and appeared to actually care. Brilliant service - couldn't fault them.... Read more
Tenant
27th Sep 2021 (3 years ago)
Y hawkins
Reside have been finding tenants for my properties for many years and more recently have also taken over the management role. I have always found them efficient, helpful and friendly and they have always found excellent tenants for my flats. The management is going very smoothly and they keep me informed when any repairs are required and deal with them promptly.
It is good to always be dealing with the same people who have come to understand my approach to looking after the flats. I have confidence that they will keep them in good order.
I can recommend them very highly.... Read more
Landlord
20th Sep 2021 (3 years ago)
L Costa
Reside is a wonderful team.
Very polite, quick, kind and respectful.
I had a hard time finding a decent and affordable home for me, reside made it happen easy and quickly. Alina and team are very good and make sure to attend to me even to the slightest issues and work every bit to sort out any tiny to the biggest of breaks, damages or problems when called and spoken to. I am more than happy and satisfied to rent with reside.... Read more
Tenant
9th Sep 2021 (3 years ago)
M febbo
They have a great team very professional and fast! We contacted them for a flat in new cross, sadly it was already taken but they came the next day with a list of flats in the area with similar prices. The visit was short and sweet since the apartments we saw were sparkling clean or just about the get worked on. The team is amazing and they are working like crazy to offer the best service they can.... Read more
7th Sep 2021 (3 years ago)
K Osborne
Reside was able to help myself and my flatmates find a lovely house in New Cross. As international students the procedure took a bit longer on our half but throughout the process the Reside team has been very adaptable and understanding of our position.
There was a minor issue with writing the contract but once addressed they were very responsive and managed to fix it instantly! I was very impressed with their work ethic.
Special thanks to Alina and Linda for being very informative, kind and calm throughout this whole process. Would definitely recommend!... Read more
Tenant
31st Aug 2021 (3 years ago)
TAMZIN
was on the phone to an agent and was met with a rude tone throughout, was not helpful in the slightest, felt more like a nonsense than i did a customer. Ive noticed its a common thing with many london agencies are very unprofessional.... Read more
20th Aug 2021 (3 years ago)
Rebecca
Alina and the team were FANTASTIC! We were there 3 years and they were so professional, friendly and always got things sorted. Five stars, would recommend!... Read more
Tenant
15th Jul 2021 (3 years ago)
4driana
Best Estate Agent I have rented with.... Read more
Tenant
18th Sep 2020 (4 years ago)
H Brzozowski
Ive rented a flat in New Cross with Reside for the last 5 years. I cant recommend them highly enough. Great communication, any issues or maintenance jobs resolved promptly, was even able to reach them early morning hours of Sunday when my flat keys got stolen and had no replacement. The best agency in London!... Read more
Tenant
1st Sep 2020 (4 years ago)
O Chalk
I rented with Reside for just under two years (as a master's student), throughout this time the agents were reliable, proffesional and understanding. Would definitely rent with them again!... Read more
Tenant
15th Jun 2020 (4 years ago)
S Oleson
I have been renting from this agency for about 2 months. I have minimal experience with renting in London. When first talking via email they seemed to have a 48 hour response to emails on listings, and communication was a hard.
However, upon moving in they have been very helpful, replacing door locks and sending repair man within a day for non-Emergancy fixes. They are more responsive and I’m very pleased with the service. Will continue to update as time goes on but would recommend them!... Read more
Tenant
4th Oct 2019 (5 years ago)
B P
Have had a great year with Reside, no fuss or frills. Will miss my little home at New Cross.... Read more
Tenant
20th Sep 2019 (5 years ago)
A Gademsetty
I have been using Reside for over 10 years to rent my property in New Cross, specifically dealing with Alina and Beatris who have been there for as long as I can remember. A couple of reasons why I have had a good experience.
- They find good tenants, I have never had a singles issue with late or missing rent payments or any periods of no occupancy.
- The statements each month provide receipts / evidence of any deductions and the reason.
- They always drop me an email when there is a problem stating they went to the property, found the cause, got me quotes and what they recommend.
- They are on top of gas and electricity certificates and sort them without me needing to ask.
- The tradesman they use seem to be about right price wise and when I have gone and inspected their work seems to be of good quality. I also checked their reviews on line (checkatrade etc) and they all were fairly highly rated.
- Low staff turnover, which means I don't need to be dealing with different people each time.
- They are a pleasure to deal with and their letting and management rates are very reasonable.
Highly recommended.... Read more
Landlord
27th Jan 2019 (5 years ago)
F Weier
Very poor communication... Read more
21st Aug 2018 (6 years ago)
E Froblom
Reside are always professional, friendly and helpful! Any issue that may occur during your tenancy Reside will most definitely do what they can to help you solve it quickly and smoothly.
Thanks for all of your help
Emma... Read more
Tenant
5th Feb 2018 (6 years ago)
M Marcos
Good people, very professional... Read more
26th Nov 2017 (7 years ago)
S Madani
Hands-down best agency I have ever dealt with! Sorted things quickly and quick communication. Highly recommendable !... Read more
5th Nov 2017 (7 years ago)
P Patel
Fantastic service. Great to work with.... Read more
15th Oct 2017 (7 years ago)
R Huxtable
Good agent, very helpful... Read more
8th Oct 2016 (8 years ago)
A Murray
I rented a lovely flat from Reside for three years. Throughout that period I had no problems with this agency. Any repairs were promptly fixed, I was given plenty of notice if an inspection was taking place and the staff were always friendly and helpful.
I've just moved into a new flat in a different part of London. But I found Reside amazing as the tenancy ended. I was kept updated about viewings and there's been no hassle in getting my full deposit returned. Having rented in London for seven years now, this is definitely the best agency I've encountered and would recommend it to anyone renting in the New Cross area. Not only is New Cross a lovely place to live, but Reside are a fantastic agency to rent from.... Read more
Tenant
16th Sep 2016 (8 years ago)
A K.
Poor communication and very rude staff.... Read more