Your Move - New Cross

Walworth

Your Move - Blackheath

Your Move - James Muir

Your Move - Crystal Palace

Your Move - Eltham

Your Move - Beckenham

Your Move - Stratford

Your Move

Peter James - New Cross

Peabody - The Pomeroy OMS

Crest Nicholson - Bond House

Warren Kerr - London

JT Clarke London - Peckham

Peabody - The Muse

I have been dealing with Harry & Phil in the New Cross office. Whilst this should have been a straight forward sale it turned out to be more complicated than anticipated and had two lockdowns to contend with during the process. Both Harry and Phil kept a level head throughout, were very helpful and pro actively chased to deal with bottleneck as and when they occurred. They were helpful, polite and professional throughout and we look forward to picking up the keys next week.

A big thank you to the Sales Team at New Cross. They sold another property for me and were efficient and friendly throughout the whole process. I could not be happier!! Highly Recommended!!

Yes  what can I say -  during the sale of our property in New Cross I've always found the staff obliging, and willing to go that extra mile in helping to sell the property. Overall a good experience with an efficient service - thanks especially to Phil and Harry

They showed me a property that wasn’t available, I paid them a holding fee with no explanation as to when how I get it back, they sent me a draft contract with the wrong address [It was for the restaurant below], they led me to believe they were managing a property that they weren't.
As far as I’m concerned,  Your Move New Cross is sneaky, duplicitous and you need to read under their tongues to view the small print pertaining to anything that comes out of their mouths.
I am still in a hotel with my belongings in a Big Yellow Storage with no idea when I get the keys for the place I have paid for.

Marcus from YourMove managed to get us into the house 10 days after the viewing. We had a very tight deadline (our rent was running out) and a lot of problems getting renting references. Thankfully everything worked out fine and we are really happy with the flat!

My housemates and I were utterly scammed by the letting agents at Your Move in New Cross. Marcus Lee and Marcel completely misled us about the state of the house and the furnishings. We signed a contract upon agreeing and confirming that certain refurbishments would be completed, and we turned up to a flat that resembled a building site. Furthermore, the flat was supposed to be furnished and it was completely empty upon arrival - not even a bedframe. Marcus gave me a key at the agency on moving day and told me the landlord would have the other two keys for my housemates, which was a complete lie. I turned up to a house full of mould, with a half broken front door and holes in the floorboards. The house was filthy and hadn't been cleaned as agreed whatsoever. We terminated the contract on that day, but it took us months to get our money back. The agency tried to blame everything on the landlord and vice versa, refusing to compensate us or give us our money back. We had to constantly call the central agency in order to finally get a reduced refund back. Both Marcus and Marcel were rude, patronising, and disregarding of how much inconvenience and stress they cause us. We were left without an apartment on moving day and had to stay with friends till finding a new apartment. Would not recommend whatsoever.

Fantastic service from Your Move Estate Agents - Phil was a superstar and he helped us both buy the flat and sell it again super smoothly. Thank you so much for all your hard work and for being so supportive. If we move back, we will of course be in touch!!!

Went through getting a rented property through the agent Marcus. Was my first time moving out independently, and the process was made easy for all paperwork and on boarding. Your Move has been a great service for getting into a new property. They also use external systems for tenants to view all important documents and dates which I can access at anytime.

Saves me a lot of time and paperwork having everything on 1 central system!

Thank you!

Your Move have been great during our sale, Phil was fantastic, always so responsive. It has been a challenging period, their office was furloughed for a while, but throughout Phil was always working so hard for us. He communicated really well with us and the solicitors involved, keeping the transaction moving forwards all the time. Thank you for all you did for us, Phil

Thank you very much to Phil, Harry and the Your Move New Cross team.  Having to deal with the lockdown restrictions/Covid-19 situation whilst trying to get a sale of my flat over the line was a very stressful situation, Phil led from the front and really helped with all aspects of the sale from start to finish.  Thank you

Marcus was instrumental at helping us secure a flat in London. He was constantly helpful and professional and went above and beyond to ensure we were well looked after through the whole process. We're really happy with the property and the service we have received.

Marcus is unprofessional, I made an offer and had to chase him by phone for an update. When a smarter and more proactive estate agent negotiated better and got the deal closed, he resentfully phoned and aggressively asked for a reason. A deal isn't closed till a holding deposit is paid mate, know your market.

Really mixed feelings about this agency. Their processes when I signed up in 2016 were slow, they held up our on-boarding process with spelling errors in official documents and referencing. When we came to renew each year their process was archaic and bureaucratic (they used to require wet signatures from all tenants at the same time in their office that wasn't open after working hours but I believe they were changing this to email signatures a year or so ago). My tenancy with them ended in 2019 when the house was sold and landlord changed. The main positive I would say is that they did not break the rules with us, they weren't intrusive, imposing, and never visited without 24 hours written notice; although in fairness we dealt with maintenance issues directly with the landlord. Not the best agency, not the worst agency.

It was a pleasant and delightful experience from conception to completion which was handled  and led by Mr. James Ellis from Your Move (New Cross) branch. 

Without any doubt in my mind he demonstrated professionalism in his approach in terms of marketing and sales of my property, and was also instrumental in the monitoring and liaison of the purchase of my desired property. His unique charming smile and presentable approach is natural... he listens and respects other people's views and opinions with good approach to resolve any issues with the provision of reasonable and practicable options available. 

Moreover, James wide horizon in his thinking,  ability cum capability is second to none... of course, it was noticeable that he carry his team along with him by providing them with relevant up-to-date briefing on the property sales  status which is remarkable and he ensures that communication is shared amongst his peers or work colleagues with due care and attention. 

I am happy that timeline for completion is as scheduled for both property sales and purchase to fruition with resounding satisfaction .

Overall, my experience with Your Move and in particular Mr. James Ellis has been joyous and remarkable which will be remembered for a life time  -  moving  to a new property is a positive life changing experience  for my whole family and I am seizing this opportunity to wish James all the best in all his future endeavors, and I frankly  believe he will excel in any work environment if given the opportunity including all the required support and assistance as deemed necessary.

I am pleased with the level of service I received from all the guys at the New cross branch. We had our house on sale for 3 years with various other estate agents, until we decided to go with Your move in New cross. 

Phil (Branch Manager) was very polite when he came over for the initial visit. But we have to give credit to James for actually putting in the work to get our house sold in a matter of months. He really went the extra mile for both us and buyer of our property. Any issue we had he was there day and night to assist us throughout the process, from start to finish. Thanks guys!

In regard of my previous experience with bad estate agencies , Your Move has been exceptionally helpful and reliable for my search of flats. Particularly Marcus who works at New Cross branch gave me a realistic approach based on my personal credit and kept me up-to-date before the moving in. I would definitely recommend them to everyone who is looking for an organized and hassle free agency to work with. Thank you once again.

Your Move did a great job of selling our flat. They were professional.and courteous throughout the whole process without losing  that human touch. Would use again, highly recommended.

Phil, the branch manager, has been great asset to our flat sale. He is knowledgeable of the local and wider market, always willing to offer advise. Our flat was on the market 3 weeks before getting a respectable offer. Thank you

Marcus has been really helpful in finding the right property for us. We called for another property to rent, which unfortunately was unavailable, but the agent was ready to show us another flat for the same price and also really nice. Nice experience

We had a great experience with Your Move in New Cross. Throughout the whole process of finding a porperty Marcus was always very helpful, friendly and patient. He did everything possible for us to move in as soon as possible. Would definitely recommend!

A big thank you to the Sales Team at New Cross. They sold my property and were efficient and friendly throughout the whole process. I could not be happier!! Highly Recommended!!

Phil and his team at Your Move New Cross provided an exceptional service during our property purchase.

They were always well informed, extremely professional and responsive.  What sets them apart from the other estate agents we have known is their expertise when it came to managing and resolving issues during the conveyancing process, enabling exchange to happen on time.

We would gladly recommend their services.

I viewed a property with a gent called Harry and he was one of the most professional and friendly agents I've dealt with. I'm almost sorry we ended up going with a different agent (for a different property) as he was courteous, helpful, friendly and even so after I broke the news of going with a different property. Class act.

The team at Your Move Estate Agents is excellent and provides professional service. 
Marcel helped my flatmate and I move smoothly into our new home. We couldn't have done it without his help and guidance.

I have had a hard time finding the right place and dealt with a lot of agencies and agents during my search and I can honestly say Marcel from Your Move did an excellent job at making a very stressful process of moving a lot easier! Exceptionally professional, great at communication and very understating. Very grateful for his help and I wish him all the best . 5 star service !!!

Great experience! Phile and James have been extremely resource full. They have a very open, honest and quick way of communicating. They have been able to advise for a first time buyer like me. After nearly 6 month of being in contact with these guys I would highly recommend them! Thank you for every thing guys!

I have an enduring gratitude for the excellent service received from Your Move Estate Agent@ New cross.

Phil who handles the sales is very professional and was very helpful throughout the process.

Phil is very efficient and diligent in his approach from the start to completion 

He assisted and guided me through all the form filling and other tasks required in completing the sales and for this I am most grateful.

Fantastic service from Phil Cantell & his team of James & Harry & all,  at New Cross.  
Great communication, excellent service
I can recommend them highly  10/10
Many Thanks

We wish we could give zero star. We have had a bitter experience with this company. My wife and I were looking for a new home and came across this estate agent on rightmove website. Initially we requested to view a flat in new cross which was taken by another tenant but the estate agent offered us to view another property in old Kent road which we really liked and choose to make our new home. The agent was informed that I am working full-time but my wife is student and working part time and would be back in full time at her current position a month after. The agent never informed us that we are required to have £37k income in total. However, we paid £462 holding deposit and he took 5 days to start referencing. He sent us a form after taking my payment over the phone and the form had a wrong figure. We told us to change the figure after we pointed to him. We offered £1240.00 and landlady accepted. We had less than 4 weeks to get new home. He took more than a week to complete the reference and five days more to tell us the result. He rang us and told us that our annual salary is less than the required income. He was asking us to provide a guarantor but we told him that we got none. He said he will speak to landlord and get back us on that day but he didn’t reply. In addition, he never got us back to us on two time when he said he will get back to us today or shortly. We lost so much time because of not communicating quickly. Last time when I spoke to him, I told him that even you can speak to my wife’s manager who can confirm u that she would be back to full time next week, he asked for the manager’s number but he never communicated him. The agent told me he will give me the final decision on that day but he never called and sent any message but we ranged him so many times. At night we found him advertising the flat again on the website without letting us know (even though he has our holding deposit). Anyways he called my wife next day saying he would refund us the money but the most important fact is that we had only 9 days to look for a new flat. This is was really frustrating for us. If we knew we won’t get the flat for not having income of £37k then we would never have given our holding deposit n waste our time. We got money back today after 3 days but surprisingly we were refunded only £282 in place of £462. It was written on the paper (which he sent us after taking the holding deposit over the phone) that if we don’t pass the reference or withdraw the offer then we won’t be refunded but here we didn’t pass any wrong information or have withdrawn the offer then we are refunded only £282? This is really really frustration from an estate agent like your move. Is there any solution ?? U wasted our 3 weeks almost and left with no choice to get better place or almost becoming homeless. Does this go with your company ethics????

Excellent, friendly team. Great customer service, easy to deal with and exceptionally helpful - especially Marcel.

I’ve rented a lovely flat for almost 1 year now the service offered by Your Move has been excellent! The team is professional and friendly. They are always reachable and super helpful.i would like to thank Harry and Phil cantell for going above and beyond for help tbey have provided. Thank you new cross move.

As property strategists, we instruct estate agents around the country at least once a month to sell property.  As the top selling agents in the area, Your Move were instructed to sell 3 flats for our client and Phil's service and professionalism was exemplary throughout and stood out from the other agents we use.  He was happy to work with our processes and requirements, quick to get the properties on the market, reported in a timely fashion, was proactive in solving issues and ultimately achieved excellent results.  Recommended.

We were really happy with how Phil went about renting out our flat in New Cross. He made the whole process extremely smooth and communicated well throughout the process. Would definitely recommend the Your Move team in New Cross to landlords

I am really pleased with all the service that I received. Very helpful team. A thanks to James and Harry. I want to use this opportunity to say a big thanks to  Harry for all your support very much appreciated. Keep up with the good work.

What a fantastic team Your-Move New Cross have, absolute pleasure to deal with! I sold my flat in London within a week of marketing and achieved higher than expected. If you want service and knowledge like no other, call and ask for Harry,  you won’t regret it!!

I was very happy with the overall service that Your Move in New Cross provided. Phil was very accommodating, thorough and honest throughout the whole process. Communication from both Phil and James were excellent. I would not hesitate to use them again.I feel they went beyond their duty to help me sell my late fathers property and dealt with the matter sensitively. Thank you!

Your Move are the people when it comes to properties. They got me my first home 12 years ago and as of today, I still do not know anything about buying a home because they did it all for me.

Today the main man at Your Move New Cross is Phil. This man makes buying, selling or renting a home so easy and you feel at home when Phil talks to you on phone or face to face.

So I say BIG PHIL and Your Move are The Welcome Home People!!!

Everyone at Your Move has been extremely helpful in assisting me to buy my first property. Great communication all round and Phil especially went above and beyond. Highly recommend!

Phil was fantastic. I was buying my first property and it was far from easy due to various reasons outside of all our control but Phil at Your Move made the whole process a lot simpler. He was incredibly supportive when I was losing my rag at times. Would highly recommend Your Move.

My contact with James Ellis proved to be enjoyable, interactive, pleasant and worth the while. He is an example of a hardworking gentleman that believed that a job is not complete until accomplished. I never saw him frown but always wearing smile. His offer to hoover my sold apartment shown the humility in him.
Honestly, I do not hesitate to give him a 5-star grade for his tenacity and hardwork.
Thank you James

I had a bit of a rough time buying my first home as three properties didn’t work out for me. David at Your Move New Cross was my mortgage broker throughout the whole period and I couldn’t have asked for more. He managed to get me the mortgage I needed for my dream flat, helped me with all the forms and extra information requirements, and was always on hand via email or phone to answer my questions (always cheerful and good-humoured and even on his days off). David managed to make a very stressful time much less stressful and I have given his contact details to everyone I know who is thinking about buying a property. I couldn’t recommend him more highly. Thank you, David!

Jake was really helpful in finding me a property to rent, top marks and a cut above the rest. I would highly recommend your move.

Cannot express my thanks enough to Phil for his advice and professionalism. I would recommend Your Move New Cross to anyone wanting to sell or for property advice in general!!!

The team at Your Move New Cross are fantastic.

A class above all other local estate agents.

100% the best estate agents in the area. 

Excellent service to landlords, easy straight forward no-nonsense approach. Very friendly and make the whole process of letting a property easy.

Their fees are clearly explained and very affordable.

I would highly recommend their service to anyone.

Very good. The staff were very helpful and efficient, and even followed something up for me after my move.

Thank you to all the staff at Your Move, New Cross , who were extremely helpful , professional and supportive throughout the whole sale process. They marketed the property quickly and effectively and regularly updated me and was very impressed with all my dealings with them . My thanks to James, Harry & especially Phil for all their hard work . I would definitely recommend using  Your Move to others

Good service with recent property sale. Hard working helpful team. Thank you to Phil for help throughout. Prompt to repond to calls and emails. Thank you.

Used Your Move to help me sell my house. All was well until they overcharged me my by £2,000 and took over 2 months to refund me the money.

The team at New Cross were amazing in helping us with our move.  We didn't actually instruct them but they were the Estate Agents at the bottom of our chain.  We had a very stressful move and everything was delayed in our chain but Phil Cantell, Lamarr and James were fantastic.  They liaised with the other Estate Agents and made sure everyone was informed about what was going on.  Without the New Cross team and the Hunters Heswall team there is no way we would have moved in team.  Thank you so much

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