S Shukla
We had a very positive experience with Del and the team at Salter McGuinness in our house purchase in Kenton. Del was on top of the sale progression from Day 1. He did a great job communicating and managing expectations on both sides in a timely manner, and we were able to meet our agreed upon exchange and completion timeline. The entire experience with Salter McGuinness from beginning to end was very smooth.... Read more
Buyer
6th Dec 2024 (9 weeks ago)
T Mayur
We received exceptional service from Del and Jack of Salter McGuinness (Kenton Branch) during the sale of our family home. From the very beginning, they demonstrated professionalism and dedication. Throughout the process, they kept us well-informed with regular communication and consistently went above and beyond to address any issues that arose. Their support made the entire experience seamless and stress-free.... Read more
Seller
4th Dec 2024 (9 weeks ago)
E Surmaj
Very arrogant and do not even reply to e-mails. As soon as I mentioned that I receive part benefits the lady on the phone almost immediately wanted to hang up. Felt very disrespected. Do not care about the community they operate in.... Read more
14th Nov 2024 (12 weeks ago)
B RAJ
Great response... Read more
22nd May 2024 (8 mo. ago)
D Halai
Great service throughout the buying process. Their advice was invaluable and would highly recommend... Read more
Buyer
13th May 2024 (8 mo. ago)
M Blood
Brilliant and very professional... Read more
26th Apr 2024 (9 mo. ago)
J Tarar
Excellent service provided by Mr Sam Gilmore from Salter McGuiness, Kenton Road Harrow Branch. His empathetic approach to sort out my housing need within minimum possible time deserves praises and commendation. Truly impressed by his promptness and professionalism. Wish you continue to do so.... Read more
29th Feb 2024 (11 mo. ago)
R Vala
Salter Mcguinness is one of the good agencies in this area. They have a good management team that responds to any issues in a timely manner.... Read more
16th Feb 2024 (11 mo. ago)
M ltd
I have a good experience when my oven is not working well, it was replace within a week and also with my washing machine was replace within 2weeks. Am so please with salter McGuinness with the way they deal with issues.... Read more
Tenant
9th Feb 2024 (11 mo. ago)
P Vagadia
This is probably one of the best Estate Agent that we've ever worked with. We were let down by many Estate Agents but we never stopped searching for the right property. The company was professional, quick, friendly and answered all our queries. In particular we would like to thank Jack for all his efforts and his colleagues in securing our first home.... Read more
Buyer
25th Dec 2023 (1 year ago)
D Ganta
Tara from Salter Mcguiness provided excellent support when we reported an issue and the issue was fixed within 2 days.... Read more
10th Nov 2023 (1 year ago)
K raguraj
I am not sure about the negotiating skill.Very shrewd negotiator.Overall,I give 4star.... Read more
5th Nov 2023 (1 year ago)
S Quraishy
Just had some works done on our flat. I must say that from the start to finish everything went smoothly with no issues. The property manager, Alecia, was amazing. She managed and liaised with all the people involved with renovating the flat and made sure everything was done as per the agreement. Alecia went that extra mile and made our lives easy. She is a great asset to Salter McGuiness. Wish her a successful career with them. Thank you Alecia!... Read more
Landlord
27th Jul 2023 (1 year ago)
P Dillon
This is estate agents have no regards for humans living - selling, renting etc- there are other smaller, more friendly, less money hungry estate agents out there, use those instead, who are much more deserving .
I can understand why Estate agents have earned a bad name - I can only thank Salter McGuiness for that .. Stay clear of these folk or learn the hard way.
They are very quick to take commission , Etc for doing little and more over do nothing . 1 star is too generous of a rating.... Read more
21st May 2023 (1 year ago)
S GONSALVES
I'm very happy with their prompt response in getting the issues at the property resolved with good alternatives and always following up to check if all okay.... Read more
12th May 2023 (1 year ago)
R Smith
If I could give 0 I would on this one. THE WORST communication I have ever experienced and no follow through from this agency. After over 2 months of trying to work with the landlord on renting his property and going through this company to get referencing completed they had us waiting around and couldn't even call or email to let us know the property was no longer on the market.
As a parent with children I am trying to house, and being in hotels for months while we were waiting patiently to hear from this agency about referencing. I can't believe their lack of respect on this situation. Unbelievable we still haven't received deposit back. STAY AWAY FROM THIS AGENCY THEY ARE A COMPLETE SCAM. REDFLAG DO NOT WORK WITH THIS COMPANY.... Read more
Tenant
11th May 2023 (1 year ago)
N Gisca
Always a prompt reply when needed. We are renting for nearly 5 years and they always responded quickly to our requests.... Read more
Tenant
2nd May 2023 (1 year ago)
P Tiwari
Very efficient and professional services.... Read more
16th Apr 2023 (1 year ago)
A Mititely
They are not deserving even 1 star
Very bad quality, they are lying, don’t care about any repair in the house , doesn’t care if the landlord refuse to do something on the house for the tenants .
Is past more then 2 months and they are not doing nothing.
Absolutely nothing …. They want just money .
I will NEVER recommend this agency. Very disappointed... Read more
Tenant
20th Feb 2023 (1 year ago)
E ansary
Not a good management having issues with property over months but no one is checking if the tenants issues is resolved or not … I emailed these problems over 2 months but they haven’t resolved…... Read more
Landlord
31st Jan 2023 (2 years ago)
R Freitas
Best support from the management team I ever come across. Thank you all.... Read more
15th Jul 2022 (2 years ago)
I Timofte
Very happy with the last meeting with one af the agents(Amira)we will be happy to work further with Salter McGuinness.... Read more
30th Nov 2021 (3 years ago)
T Howard
Dealt with Salter McGuinness estate agents and felt that I had to mention the amazing service they provide. They are very professional when dealing with the management of their properties. Spoke to Amira who was amazing and helpful. Thank you... Read more
Landlord
19th Jul 2021 (3 years ago)
B Clancy
Tim, Lisa and all the team provided a first class service from beginning to end. The lettings process was professionally handled - they took away the stress and took appropriate care at all times.... Read more
Landlord
11th Jun 2021 (3 years ago)
K Tsonos
Tim did an absolutely amazing job in making our renting experience easy. He answered all of our questions and put our minds at ease when there was some waiting times for reference checks. Lisa who assisted us sign all the paperwork was also very helpful.
Overall a pleasant experience and thanks to the team at Salter McGuiness for making our first property one to remember in a positive view ????... Read more
Tenant
6th May 2021 (3 years ago)
A Bato
High quality service and stress free. Tim was very efficient and professional. Help me out with the reference as the previous landlord asked me 100 pounds for one. I definitely recommend them.... Read more
Tenant
7th Apr 2021 (3 years ago)
D RaviRaja
I have neutral feelings....They are good at providing you what you want regarding the Property search,service and are very sincere.
Once you move into property, there will be some issues like Arranging Council Tax for new tenant,Sudden change of Electricity company without Landlord notice,which will ultimately create lot of delay and confusion to Tenant.when you ask them why this has happened,the answer is " WE WORK THAT WAY"Need to improve on this.
Despite of all this, Mr.Tim is very cooperative.
Good Luck.... Read more
Tenant
24th Mar 2021 (3 years ago)
M Brosnan
Excellent stress-free service and advice when renting our flat to tenants for the first time. Tim really explained the process and helped us at every stage. He was v professional and kept us updated throughout. He made us feel confident about the tenants and was v trustworthy and honest. As a result of all this, I cannot recommend them enough!... Read more
Landlord
9th Mar 2021 (3 years ago)
M Jacob
I would actually "recommend" this lettings agents so others can experience the poor service themselves and leave the deserved reviews/stars because a 3.4star overall rating is still too much for their guality.
Long story short, put an offer for a property which I was even recommended for by ex-tenants, kept getting delayed just so they can do more viewings hence hoping for a better offer.
Edit :
With better communication we managed to sort the misunderstandings and differences and I have to admit that I was wrong in saying there was no effort from agent's side. The fact that they committed into listening to my statement of dissatisfaction it is enough to change my point of view regarding their work.... Read more
Tenant
10th Dec 2020 (4 years ago)
A Majevadia
Absolutely fantastic service provided by Lisa Cook and her team in Lettings.... Read more
Landlord
28th Nov 2020 (4 years ago)
J Hammond
Fantastic company with genuine empathy for customers - Tony and his team are second to none.... Read more
27th Nov 2020 (4 years ago)
Z Brown
Not impressed... Read more
25th Aug 2020 (4 years ago)
N Hirani
I've rented a property with Salter McGunness for 4 years now and just renewed for the 5th year. They have been nothing but extremely helpful and efficient. Daren in particular has been a gem and I've never had to make more than 1 phone call to get renewal done. Jil in property management is a star too, she sorts things about ASAP and always keeps us informed. I would highly recommend anyone who is looking for an efficient and on the ball letting agent to use Salter McGuiness... Read more
Tenant
13th Jul 2020 (4 years ago)
R Roland
Do not deal with these people, talking about rentals, if you do you will have the following:
-rent increase on renewals with no reason
-sorting out things by yourself using your own budget
-empty promises when things go wrong
-incompetent property management
-Daren Lerner head of lettings, telling you to go back to your f...ed up country if you don't like things /Europe by the way/ also this "great" man reserves the right to use abusive and threatening language while talking to your wife
-terrible Landlord - Shah -visiting his property without any notice, using the spare keys without knocking on doors, 27 Paxford Road, HA03 Wembley
-74 locked up, dead pigeons in your loft living with you for weeks
..............so much more to say
Any more info get in touch, all evidence available happy to help... Read more
Tenant
6th Apr 2020 (4 years ago)
L ali
Be very careful with these tricky fraudsters of their services they have stung me and took me to court with their deceiving small print and they will trap you any which way good luck... Read more
10th Oct 2019 (5 years ago)
D Németh
I have rented a beautiful 3 bed property from Salter McGuinness 2 years ago.
I was a little bit afraid at the beggining because of the reviews ,but my mind changed immediately as everything went smooth from the beggining, big thank you for Mr Daren at the Kenton Rd branch. Mr Daren was keep me updated of every single step we went through until i got the keys to my new home.Thank You
During our tenancy we had an excellent communication with the management , problems always been sorted ASAP by Jill from property management.
The end of our tenancy Jill had everything under controll and informed us about every single step.
Would like to say a big thank you to Jill too.
Professional staff.
I appreciate every help and wish you all the best and success in future.
Thank You
Kind regards
David Nemeth... Read more
Tenant
1st Jun 2018 (6 years ago)
A Patel
Never come across such rude and unprofessional people in this field
Threatening behaviour from management- ‘if you don’t agree to exchange date, sale will be cancelled’
Forceful behaviour once you take interest in a property!
Poor service and not polite
Avoid this agent at any cost- many good ones in the area!!... Read more
Seller
14th Feb 2018 (6 years ago)
K Harle
We have received a very high level of service. Our home sale has not been straightforward but Bhupesh, David and an other staff members have been very considerate, patient, kind and overall very professional. I would definitely recommend Salter McGuinness.... Read more