D D
I have been with Sonia Estates for 3 years and they have been amazing. Updates come regularly, always inform you if they need to inspect the flat/house and arrange times where it's good for you. Our landlord was amazing and helpful..I know it sounds ridiculous but it was true. They were always following up on issues and resolving them given you help out as well. Had no problem at the end everything was paid in full and I would recommend them!... Read more
Tenant
19th Dec 2024 (8 weeks ago)
E Rhodes
Hi
Thank you so much for your response to my complaint with regard to Isobel Nissen.
I am delighted that you have acted promptly in dealing with this.
Thank you... Read more
17th Jul 2024 (6 mo. ago)
A Daniel
Excellent service on property management. Timely response and value for money.... Read more
Landlord
25th Mar 2024 (10 mo. ago)
M Bajaria
I have been using Sonia Estates for full management of my rental property for over a year.
There service from finding suitable tenants and follow up is excellent,their response time is very quick regarding clarification of any questions or issues.
Their 6 monthly inspection is detailed and concise.
They keep me informed at every stage and allow me independence to make my own decisions when I want to .
In particular I would like to mention Jyoti and Sheena ,both of whom take great care for their clients and again respond very quickly and courteously.... Read more
Landlord
4th Jul 2023 (1 year ago)
K hills
Really rude and unprofessional they always try to have one up on you and never hqve i seen them be committed estate agents and resolve issues or tenant concerns if you accuse them of not doing their job properly they start harassing and shouting and if you chase them for repairs they stop replying after 1 or 2 emails. absolutely disgraceful... Read more
Tenant
29th Jun 2023 (1 year ago)
H poter
stinky attitude and only want money because if something happens in the house no ones coming to fix it ohh i forgot they will come with silicon no matter the damage... Read more
Tenant
27th Jun 2023 (1 year ago)
E Andre
Great team ????????... Read more
9th May 2023 (1 year ago)
A Gurgu
Absolute waste of our time and money, took 3 months to fix a toilet leak . Also they left us a whole month with no water for the toilet . They call my wife 6 time , different dates ,days telling here that the technician will come to fix the issue and never came , we lost a lot of money due to the problem .
The buzzer is broken. Our parcels are getting stolen ,they don't care about anyting . Our extractor never worked .our heating never worked , it's been almost 2 years since we stay here , the didn't do anything about it. Run away from this agency.
They will also text you call you in within 3 days if you don't pay the rent in full , but will tell you for 3 months , that they're sistem works this way . Absolutely disappointed.
All the comments are true, with proof, mails messging , videos and photos .
.... Read more
Tenant
14th Feb 2023 (1 year ago)
T panda
They are very good in finding an house in London at a time when we were struggling to get a house. And all the process were smooth and Hassel free. Their work ethics are good compared to other estate agents... Read more
4th Nov 2022 (2 years ago)
V Kukreja
Extremely helpful and responsive service... Read more
5th Jul 2022 (2 years ago)
D TS

I lived for more than 2 years in a 1 bedroom flat managed by Sonia estate. I had just moved to UK then and it was me renting for the first time here. During my stay my perception of Sonia state was better than average. They came across friendly ppl who would address any issues in reasonable amount of time. However, after leaving the apartment the story is completely different.
After vacating the property I was fairly relaxed about my deposit money and didn't follow it much as I was sure of "good natured" Sonia estate to return the money ASAP. But when nothing seemed to happen I called them after almost 3 months informing of this and the very next day they send me an email stating deduction of , hold on to your chairs, of 610 pounds. That too for absolutely minor damages which I still maintain were part of normal wear and tear. I literally spend 2 sleepless nights pondering on this. I felt it was sort of a betrayal, though I know it's business and I shouldn't have been expecting any friendly behaviour from any estate agent.
Anyway, I communicated with Sonia estate about these unfair deductions and they quite purposefully were trying to make them look like intentional damages to property. And after few emails, stopped responding to me all together. Also they did not even return my undisputed deposit amount of more than 700 pounds. Which I think was a bullying or intimidation tactic to settle me for what they were offering.
As I was not making any headway with them I made a formal complaint with deposit protection agency. Only after a formal complaint Sonia estate released the undisputed amount. The matter went on with agency for another 3 months. Finally I got a verdict and I think it's a proper mirror to them. The adjudicator has deemed them to keep 180 pounds and release the remaining money. I hope Sonia estate have read the verdict the comments made by adjudicator and learn some work ethics. I think this is more than generous amount for them to keep but I hope there is further scrutiny into their deduction from others so no other tenant falls victim to their bullying tactic.
So in a nut shell I would say all the people and specially the ones who are new to UK who are renting from these ppl should be aware of their rights and be careful while dealing with them or any other agent. I hope this review is useful for tenants, if anyone has any questions please post a reply and I will try to answer ASAP.... Read more
23rd May 2022 (2 years ago)
V Chandarana
Excellent response .... Read more
6th May 2022 (2 years ago)
R Shah
Recommend very Professional management.... Read more
8th Aug 2021 (3 years ago)
A Sinha
One stop Agency for all your Tenancy need. Superb Customer Service. Despite changing home / referencing etc.. are complex, Kamal Shah ( Manager ) is so helpful and makes Move In / Move out Very simple. Every staff is very helpful. HIGHLY RECOMMEND !!!!... Read more
Tenant
1st May 2021 (3 years ago)
D Dejeu
I recommend this agency. They are very receptive and have a solution to any problem... Read more
13th Apr 2021 (3 years ago)
P Love
Jamie has no clue about Covid 19 and measures that should be in place to protect vulnerable people in shared accommodation. Not able to hold conversation or deal with serious complaint professionally or otherwise!... Read more
3rd Apr 2021 (3 years ago)
D Zamwar
I am very happy and it was hassel free when I first took apartment on rent with Sonia Estate in Wembley. They are really good, responsive bunch of people who performed all the formalities quickly while moving-in. They are super responsive during my stay in their managed apartment and resolved the problems very quickly. You can expect essential services in an hour time from them. Moreover, they are really good when you even move out from their property. I recommend readers for Sonia Estates and their prompt and responsive service.... Read more
Tenant
6th Feb 2021 (4 years ago)
S Ahmed
Terrible customer service and communication. This company does not understand how to value customers and are very rude. I would stay away from them.... Read more
25th Jan 2021 (4 years ago)
H Huseen

I called 2 weeks ago about a house that was available to let. The lady over the phone asked me few questions and then asked when was I ready to move. As soon as I gave her the date she directly said no no the house is available now and hung up. Which left me quite surprised. I told my husband to call back and book an appointment to see if the house was like the pictures it would be worth it for us to try and move earlier. He got same attitude over the phone and tolf him your wife called earlier. We already have a couple that are interested and we will call you back if it doesn't go through. Two weeks later I called today and I spoke with a man. He was nice and polite. He told me the house is still available and that someone will call me later maybe after the holidays. The staff are not professional (except for the man I spoke to). After reading the reviews I will definitely not rent through them even if they get back to me. You can see how unprofessional they are just by reading their replies to bad reviews! I usually never write reviews but I have never experienced such an experience with a state agency.... Read more
Tenant
24th Dec 2020 (4 years ago)
M Cazorla
Quick and efficient. Thank you.... Read more
26th Aug 2020 (4 years ago)
A Loi
This is by far the best estate agent around. They are very professional and go out of there way to help. I would like to thank Kamal shah and Mayur shah for everything they have done for me. Keep up the good work guys!... Read more
17th Aug 2020 (4 years ago)
J Singh
I would highly recommend this estate agent they know what they are doing and talking about and mostly of all getting every done what and how they promised have the not only dealt with my properties in london but also leicester 10/10 i will definatly be using them from now on... Read more
Landlord
17th Aug 2020 (4 years ago)
J Pilojpara
After months and months of struggling to find a decent property to rent, Sonia estates came to the rescue. The professionalism displayed by the staff, and the individual agent that dealt with me, is beyond the best service I have ever received from an agency. 100% recommend Sonia estates to anybody that needs and wants a great service.... Read more
Tenant
17th Aug 2020 (4 years ago)
R kiran
Professional and responsive, all my stay was very smooth and had no issues. Helped with documents swiftly & it was all transparent, nothing hidden. Looking forward to work with them again when possible. Highly recommended for tenants, good Job team Sonia estates.... Read more
Tenant
21st May 2020 (4 years ago)
S Kumar
Had a very good support and professional service from Sonia estates during our stay. they attend to every call and request. would strongly recommend to tenants. paper work and all formalities done so professionally.... Read more
Tenant
2nd Apr 2020 (4 years ago)
A Nikumbh
Very happy with the services I received. Very professional in all the formalities ext. Mgmt is excellent, prompt in actions and very supportive.
I am very thankful to Mr. Jigar and Mr. Kamal for all their kind help, support in understanding our needs and consider the exceptions as per situation as well. I must say they are the 'Professionals with human touch' and they do follow it.
As a positive feedback I recommend them to inculcate same great customer centricity values to staff also, as customer service is utmost important and specially how staff interacts with customer change customer perceptions in services industry.
Overall excellent service....I wish all a Merry Christmas, happy new year and success in all future endeavours.... Read more
25th Dec 2019 (5 years ago)
T Shah
After working with 3 previous estate agents I was fortunate enough to find Sonia estates! As a landlord, Sonia has given me complete peace of mind. Previously my agents would find any tenant and do the bare minimum to care for my property. I have now been in contract with Sonia estates for 8 months and couldn't be more pleased. Thank you for all the great work team!... Read more
Landlord
9th Dec 2019 (5 years ago)
A Costa
Great at work. No reminders to be given. The entire team is great at approach. Keep up your great service.... Read more
6th Dec 2019 (5 years ago)
H A
Unprofessional,
Looks like scamming agency, behaviour is so rude. They take your money for fee and deposits and after having another better offers from other customers even 1£ above your offer they agree. Give you silly excuses and let you down. AVOID if you don’t want to waste your time and money.... Read more
Tenant
8th Oct 2019 (5 years ago)
M apa
The staff are rude they never response to any matter or issue , everything will be fixed they say everytime (been 3 months and nothing is done) , 3 weeks since they don't respond to e-mail. Best way to deal with them is to go there and stay until the problems are solved... I just think this is how the staff is instructed to work !... Read more
Tenant
27th Sep 2019 (5 years ago)
K Warzych
Nice people's good offers... Read more
27th Jul 2019 (5 years ago)
D Odita
Amiable team jovial and professional in their approach to work.... Read more
29th May 2019 (5 years ago)
S Manciu
I strongly recommend them.nice people,great team.... Read more
14th May 2019 (5 years ago)
J Lambert
The worst estate agency ever and unprofessional staff. As well as the staff are rude they never response to any matter.
All the people whom gave 5 stars they are working there or family or friends.... Read more
11th Apr 2019 (5 years ago)
P Mehta

Hi Sonia Estates, further to your response to Mr. Mehta,
1. About the lecture , you mentioned that you called us to be 'more careful....'. The same thing could have done over the phone rather than calling personally. In fact we never kept the loft windows wide open but on basis of Landlords complaint you guys straight away asked us to visit the office. We still requested you, can we discuss it over the phone but you denied and told us Mr. Shah does not speak over the phone. Mr. Shah not only lectured my husband but also told him not to argue with the landlords which we never did. In fact the landlords were keeping nagging and a watch on us whenever they were in London.
2. Regarding the complaint, you mentioned you dealt in good time. The Carpet was not repaired till the time we were leaving there which was 18 months. Because of that me and my daughter fell thrice from the stairs . Not only that even the family who came to view the property , the couple fell from the stairs. So not sure 18 months is good time and what sort things which were out of control.
3. In regards to Inventory, I mentioned earlier once the property was signed off, you were happy that there was no issue. After handling over the keys and approximate 4 days later you found the burnt mark on the carpet which in theory was not acceptable as I had left the property and anything could have happened after that which we are not responsible, But we still accepted as we didn't want to spoil the bonding. We never blackmailed you that we will give you a bad review because you haven't refunded the whole deposit, That as your understanding from communication we had. We never asked the whole deposit considering the burnt mark repair. But you deducted the amount to change the whole room's carpet which is not acceptable.
This review is made to clear the misunderstanding you had from the response given.... Read more
Tenant
25th Mar 2019 (5 years ago)
H Mehta
Had I had an option to give ZERO stars, I will give them ZERO.
Worst Estate Agent we ever met. The owner of the Company will call you personally in his office as he doesn't talk on the phone as per his staff and give you a lecture how to be a good tenant and how to live in UK.
Before moving in they will promise they will take care of the repairs needs to be done, and then its your job to keep chasing to them and nothing will happen. We finally gave up and moved from the property and yes at the end they will deduct good amount of money from your deposit even when it was signed off as ' No Issues'. Not at all Recommended........ Read more
Tenant
23rd Mar 2019 (5 years ago)
S Bejenaru
I really want to thank you to the best agent Camal for helping us to find our dream house......
Hi is really helpful and every time when we call him with a problem in the next second the problem was fixed.... I recommend him to my family-in-lows for finding a house and in a week he fixed their problems...... Thank you very much Camal
Kind regards
Stefania Elena Bejenaru... Read more
8th Dec 2018 (6 years ago)
K payam
They are very good and well professional with there service... Read more
22nd Nov 2018 (6 years ago)
P Butnaru
Great service! The team is very professional and friendly.They provide fantastic customer service. Highly recommended.... Read more
22nd Nov 2018 (6 years ago)
A Shah
Excellent service and always quick to respond. Highly recommended.... Read more
22nd Nov 2018 (6 years ago)
E elly
The best agency ????... Read more
6th Jun 2018 (6 years ago)
D Dolce
Sonia Estate are professionals, serious people, competent, reliable and kind. I have been with them for a year and I have never had any problems. I did not have to worry about anything, my deposit was registered as per rule and returned within the terms. No additional cost. I absolutely recommend it.... Read more
Tenant
15th Jan 2018 (7 years ago)
M Bhagat
The worst estate agents in Kenton Harrow / Brent area, who are completely unethical and unprofessional giving all sorts of false promises before signing of tenancy agreement, with no support during the tenancy period and making end of tenancy a terrible state of affair for tenants.
I would not recommend any body to go for tenancy through Sonia Estates and fall into their trap. There is also no transparency in the tenancy agreement and they make fool of innocent tenants by tricky wordings.... Read more
Tenant
31st Jul 2017 (7 years ago)
R Lynch
Sonia Estates is not like your average estate agents as they actually do as they say. They always advise you correctly and always keep you informed with all my properties which they manage since day one. I couldn't ask for a better estate agent or service! I highly recommend them to anyone.... Read more
Landlord
27th May 2017 (7 years ago)
J Singh
I have been using their service for the last 10 years and have found them extremely helpful and professional. I highly recommend them to you.... Read more
27th May 2017 (7 years ago)
N Shah

The worst estate agency and the most unprofessional staff you can ever find. They are super rude, completely unprofessional and would recommend to avoid them at all cost.
The so called terms basically said that they wanted us to sign all the contracts but Sonia would not guarantee or provide a copy of the contract till the date we are suppose to move in. Upon enquiring as to why would they not provide a copy of the contract their response was that the deal could fall through. So my response was what was i expected to do in case it did fell through on the day I was to move in and they said that their terms and conditions. So you guys were ok for someone to have nowhere to go by accepting your terms.
Moreover I've also spoken to my friend who have used your services and even they had similar tales where you wasted their time showing them a property to sell which had structural defect and hid that fact till the very end.
to add you make no effort whatsoever to satisfy your clients you just make effort to fleece them.... Read more
Tenant
22nd May 2017 (7 years ago)
R Harris
An absolute disgraceful service. Lack of transparency And professionalism.... Read more
6th Apr 2017 (7 years ago)
M Cafoor
I would highly recommend Sonia Estates Ltd . Calm, professional and helped us through a tricky sales process. Good communication skills between buyer and vendor. Excellent.... Read more
Seller
13th Aug 2016 (8 years ago)
N Patel
I have been with sonia estate agents for many years
They are a professional and highly experienced team
Staff are extremely friendly and helpful
My properties have never been without a tenant for all this year's
My daughter has also now put her property on rent with sonia
Highly recommend... Read more
Landlord
12th May 2016 (8 years ago)
J Shah
I have used Sonia Estates to rent my property for the last three years and found them to be very professional and they vetted the tenant carefully and choose a good tenant
They check on my property regularly.
The staff are very helpful and deal with the tenant directly.
Specially Jyoti she is very helpful and sortout any issues with the tenant
I would recommend Sonia Estates to any landlords to find good tenants for renting their property... Read more
Landlord
6th May 2016 (8 years ago)
K Shah
Great service, amazing staff and very professional as well as friendly. Have been a client with them since their inception. Always have been very polite, provided great advise every time and always go beyond the call of duty. Highly recommended, would not go elsewhere.... Read more
25th Apr 2016 (8 years ago)
D Ackroyd
Sonia Estates along with other estate agents marketed our house for sale. They went over an above all other agents.
We have been living abroad and the other agents used this as a way to slack off BUT not Sonia Estates. They were always transparent and went out of their way to ensure everything was done in order to get our house ready for sale.
Thank you for being a trustworthy agent.... Read more
Seller
25th Apr 2016 (8 years ago)
N Shah
If you want sleep in peace and not worry about your rental property then Sonia Estates is the way forward.
I am extremely Happy with their service. I have been with them for almost 6 years and not a day have I had an issue with their service or the work they do in managing my properties.
The right style, the right guidance and the right support which every lanlord would want.
I Strongly recommend them to be used as their property managers.... Read more
Landlord
25th Apr 2016 (8 years ago)
Rick
I have used Sonia Estates for a few years and find all the staff and owner very helpful and being able to deliver a high quality service. I find their strong points are being honest and reliable.... Read more
24th Apr 2016 (8 years ago)
K bhavan
I am happy with the service that i am currently receiving from sonia estates. I have been using them for about two years now and will continue to use them. They are letting out my flat from day one, I always have tenants and my rent always get paid on time. Any issues I have, gets sorted out for me straight away. I will highly recommend sonia estates.... Read more
Landlord
23rd Apr 2016 (8 years ago)
C PATEL
I am so happy and satisfy the service i have received from the since last two year.The staff are friendly and give clear and helpful information. But I must say all the other people in the office that I came into contact with were also more than helpful.I highly recommends Sonia Estates.... Read more
23rd Apr 2016 (8 years ago)
T PATEL
I am living in Sonia estates one of the flat more than two years and i never ever had any issues. I am most happy with them service plus staff are really brilliant always ready to help. Whatever the issues in the flat like boiler problem,Hot water or any other issues they solve the issues within 24 hours in my flat. I am highly recommended them..... Read more
Tenant
23rd Apr 2016 (8 years ago)
S Chavda
Sonia Estates has been managing my portfolio for the last 5 years. I haven't had any problems with them. Their service to me is excellent. I would definitely recommend to all. They always keep you up to date with everything involving my properties. Thank you all for a first class service. Regards Sheetal.... Read more
Landlord
22nd Apr 2016 (8 years ago)
A elena
The worst staff, unprofessional and not serious
Avoid them... Read more