Buco
We have recently moved into our rental and so far we've had a good experience with Abbey/Shires. Guy was extremely friendly and helpful during our search, and Michelle got us squared away once we found the perfect place.... Read more
Tenant
9th Jan 2025 (5 weeks ago)
L Bodoki
Had a great experience with Shires and I would definitely recommend them if you are looking to rent.
Special mention to Guy for being very professional and knowledgeable during the viewing process.... Read more
Tenant
2nd Jan 2025 (6 weeks ago)
B Diaper
We have been clients of Shires for many years now and have always been very impressed with the efficiency and knowledge of all the staff
Problems are promptly sorted and we are kept fully informed of progress..
Special mentions for their willingness and helpfulness go to Michelle ,Phillippa and Eva... Read more
28th Dec 2024 (6 weeks ago)
D A
This is the only agency that reached out to me about my inquiries with the landlords. Shout out to the team there, especially Billy, for keeping me informed on new properties for let and helping me view places that would be suitable for my furniture.... Read more
Tenant
20th Dec 2024 (8 weeks ago)
A Ashby
In the last fifteen years I have moved into three private rented properties. But I have never had so much help and support from a letting agency like Shires. The staff are so welcoming and friendly, and also very patient with people like me who aren't up to date with technology. I honestly can't thank them enough. Where other agencies have let me down recently, the lovely people at Shires helped me start a new life in a new home. I would personally like to give a shout out to Karen Peachment and Michelle Chapman for making all of this happen, you both are some of the nicest people I've ever met. Thank you so much!... Read more
Tenant
29th Nov 2024 (11 weeks ago)
N Kirkman

Do not use Shires in Bury St Edmunds for managing your rental property. I made that mistake and they are now telling me I need to pay £1800 if I want to move the management to a more competent agent or even if I want to sell the house. They have told me this payment is not just for me it is for all landlords operating with them as a management company. I’ve spoken to other agents and none of them have heard of this charge before. Shires are holding me to ransom as they will you if you make the mistake of using them. Their communication is horrendously slow. They proceed to pay trades people without checking if the work has been carried out satisfactorily. I had a wall painted which looked like a child had painted it, I asked Maria, who was supposed to be looking after my property, for a date when this would be rectified and they proceeded to just pay the bill without my agreement. You may as well manage the property yourself. Using Shires has not only cost me time and money but caused me a huge amount of stress and anxiety. Don’t make the mistake I did.... Read more
Landlord
16th Nov 2024 (12 weeks ago)
T Bair
Shires staff we’ve interacted with are all friendly, helpful, and responsive. Michelle made the letting process very easy and answered all of our questions, no matter how silly. We look forward to continuing to work with them!... Read more
Landlord
8th Nov 2024 (14 weeks ago)
P Hart
I was very pleased with the professional level of service received from Sue Love progressing the sale of my property on behalf of my estate agents. Sue liaised between solicitors and kept me informed of the progress of the sale, explaining all the stages of sale process.... Read more
Seller
8th Nov 2024 (14 weeks ago)
G hunt
A great service from Michelle and Karen and all the team at Shires letting department Gareth... Read more
Landlord
6th Nov 2024 (14 weeks ago)
C Dumitru
Michelle Chapman was by far the best letting agent. Very helpful and kind.
MASSIVE THANK YOU TO MICHELLE!... Read more
Landlord
31st Oct 2024 (15 weeks ago)
Francisco&Silvanice
We all know how moving properties can be stressful , especially when we still have our daily lives to cope with. That’s why it is essential to choose a good team to work with.
I found that team at Shires , great support from begging to the end , a massive Thank You to Michelle, Karen and Toby. ????... Read more
24th Oct 2024 (16 weeks ago)
A Dumas
Renting through Shires has been great. Michelle and Callie have both been very professional, and their team is knowledgeable about the area. They’ve made the move in process as smooth as possible.... Read more
Tenant
20th Sep 2024 (21 weeks ago)
M Abarca
Had an amazing experience working with Karen and Callie. Both showed great professionalism and made my transition leaving the property, a smooth and easy one. Felt welcomed upon my arrival and were knowledgeable working with American military forces.... Read more
23rd Jul 2024 (6 mo. ago)
F Soanes
Very happy with team at Shires who took my flat on to let. Very professional and quick to respond with any queries and questions I had. Very happy to recommend especially if you are a ‘new’ Landlord.... Read more
Landlord
8th Jul 2024 (7 mo. ago)
E Richardson
Horrible experience. It has been a nightmare to work with them. From being moved in late, non-existent communication, and work orders that have never been fixed. Their communication is only good when they need your money. Stay away from this place.... Read more
21st Jun 2024 (7 mo. ago)
P Tierney
Shires were excellent when helping me with my choice of property, there were a few hurdles along the way as there is with any process related to property and move ins, however they were always patient, kind and professional and their communication skills were very impressive. Jade was amazing when showing me around, and Billy always had time for me whenever i had a question. As a young first time renter, my information and experience was very limited, and both Jade and Billy really took their time with me and guided me throught it, thanks guys! I would highly recommend shires!... Read more
Tenant
29th Apr 2024 (9 mo. ago)
Z Romunde
Very helpful and efficient, perfect to let through.... Read more
Landlord
24th Jan 2024 (1 year ago)
A Souli
Billy was very helpful and all team, ready to assist us with any questions we had during the process. Very pleased with the service, highly recommended!!!... Read more
24th Jan 2024 (1 year ago)
M Masukah
I am happy with the move and they do their work very professional. The place is very clean and neat. Everything in good order. Keep it up Shires... Read more
Tenant
23rd Jan 2024 (1 year ago)
M Crossey
Really impressed by Philippa and team - so professional and engaged; they have time for the client and are swift/very helpful.... Read more
14th Jul 2023 (1 year ago)
J niki
Phillippa is a very lovely lady , easy to talk to, very calm and ready to assist you in everything and so is the rest of Shires Residential team. You guys are awesome and will forever be grateful to you all!!
Adenike... Read more
27th Jun 2023 (1 year ago)
C Ashford
Really helpful and friendly would 100% recommend.... Read more
22nd May 2023 (1 year ago)
T Smith
We used Shires several years ago to find a tenant which they found promptly and we are still lucky enough that they remain to this day. We contacted them after we had refurbed and extended a thatch cottage earlier this year. Phillippa was very helpful and professional, within a fortnight she had a tenant confirmed who we are delighted with.
Great helpful effective service with a smile.... Read more
Landlord
20th May 2023 (1 year ago)
M Kra?nicka

I've had a good experience at the start with Ryan and the duration of the tenancy was also ok, but sadly the ending was disappointing.
Although there hasn't been any issues in terms of getting the deposit back as this was very prompt, what soured the situation was lack of communication. Despite them being well aware I was eager to receive updates on the progress and promising me they'd let me know, I had to chase them multiple times to find out what's happening. In the end, I found out that the process was finalise a week after it happened when I contacted them to chase an update again.
It might seem minor, but I've decided to share the experience as some people may find it helpful. For me that lack of consideration for the person on the other side made me feel they didn't really care.
It was lettings experience, but if that's the customer approach they adopt throughout the company, I'll definitely be avoiding Shires for any future property purchases as I definitely don't need that kind of treatment in an already stressful process.... Read more
Tenant
26th Jan 2023 (2 years ago)
D Walker
All good.... Read more
21st Dec 2022 (2 years ago)
H Ekugbah
Excellent... Read more
6th Nov 2022 (2 years ago)
J Harper
Shires have been great as the medium between ourselves and the landlord of the house we’re renting. All members of staff have been friendly, polite and always happy to help when we have any issues or questions!... Read more
Tenant
20th Oct 2022 (2 years ago)
K bridge
A very helpful and professional team led by Ryan. They understood who needed to be involved and the which clients might have been interested. Responded to my emails and phone calls promptly with sensible answers, it was reassuring!... Read more
12th Oct 2021 (3 years ago)
S Jackson
An excellent company, very efficient and always there when you need them. We will be contacting you again very soon. Staff are pleasant and helpful.... Read more
4th Sep 2021 (3 years ago)
S Wright
Really impressed with Shires. The move to my new place was handled really well, and was smooth and stress free. Highly recommended :)... Read more
28th Aug 2021 (3 years ago)
M livens
A very professional and honest local company that I have used in the past and will continue to use in the future.... Read more
26th Aug 2021 (3 years ago)
H Clark
I have no complaints about the service I received. The staff at Shires were professional, timely and very structured. It made the rental process go smoothly and was stress free!... Read more
Tenant
1st Aug 2021 (3 years ago)
G Hobbs
All the staff were extremely helpful through the process and across different viewings. Would recommend.... Read more
24th May 2021 (3 years ago)
G Yeates
We have used Shires Residential to find tenants for our property for more than three years. We have been very impressed by the quality of the service provided by Ryan, Philippa and their colleagues and have no hesitation in recommending them to other potential clients.... Read more
Landlord
20th May 2021 (3 years ago)
S Hedgecock
Really friendly and professional team throughout whole process. No delays with a response to any questions or concerns and swift response to correct any if arise. Always been available ref questions on the process and would highly recommend them!... Read more
20th May 2021 (3 years ago)
A DLS
I have been renting through Shires since 2015, I am now in my second Shires Property and am always 100% satisfied with service, whatever you would like to know about the houses they have the answers and ive always found the rent prices more reasonable in comparison to other letting agents. These guys always have the best houses to rent and a massive Thankyou to Ryan who is the most helpful letting agent I’ve ever met!... Read more
Tenant
11th Apr 2021 (3 years ago)
S Ellis
Great Service and Freindly staff, ultra knowledgeable and helpful! Highly recommend!... Read more
21st Jan 2021 (4 years ago)
M Coupland
Been with shires for 2 1/2 years , couldn't recommend them highly enough. Always friendly and quick to respond to any problems.
Thanks Ryan and team
Mikey & Ellie x... Read more
27th Aug 2020 (4 years ago)
J Pope
Went looking for a property to rent and Phillipa has been fantastic with helping to find a suitable property and also answering any questions that come up throughout. Great servce... Read more
Tenant
26th Aug 2020 (4 years ago)
P Pearson
Top team lead by top Owners... Read more
6th Jun 2020 (4 years ago)
rosealea123
agents aren't locking my front door when they leave. This has happened twice despite me asking the door to be locked after agents leave. its not that difficult to lock a door.... Read more
Seller
13th Dec 2019 (5 years ago)
G Chalk
Visited by sales manager very polite... Read more
3rd Dec 2019 (5 years ago)
S Roypati
I am extremely grateful for Ryan, Phillippa, Allison and Clare. They were courteous and professional. Thank you all.... Read more
6th May 2019 (5 years ago)
P Onah
They were very prompt in delivering a professional and efficient service... Read more
15th Apr 2019 (5 years ago)
M Yeamans

My wife and I recently had an excellent experience with Shires renting a property in Bury St Edmunds, relocating from the United States. We first walked into Shires back in December of 2018 while in town on an orientation trip to talk about our situation and what types of properties they might have to suit our needs. From December onward, the Shires team has been great to communicate with and very responsive to our queries as we prepared to move to the UK.
Once we arrived back in the UK in February, Shires helped us find the perfect property. They were very professional and knowledgeable throughout the entire process, especially with me being an expat. Shires was very accommodating of a special request in helping us to work with the previous tenants to do a handover of some items we chose to purchase from them and keep in the house for our move in.
From their agents that showed us around, to the office staff that helped us finalize everything, great service all around. I can't recommend Shires enough, especially for expats!... Read more
Tenant
11th Apr 2019 (5 years ago)
D Pittam
Very Professional company... Read more
10th Apr 2019 (5 years ago)
C Waterworth
I find Shires Residential to be very professional, hard working and conscientious in their business dealing and daily rental management.... Read more
Landlord
10th Apr 2019 (5 years ago)
F Hussain
We have recently done business with James at Shires Residential, highly recommend. Very professional and pleasure to work with.
Gareth - Whole In one Golf... Read more
14th Jan 2019 (6 years ago)
S Andi
Excellent service - we will definitely use them again!... Read more
17th Aug 2017 (7 years ago)
C Peck
Great service, and the staff are really efficient and friendly (with particular thanks to Philippa who helped me secure a great tenant), they helped me fill my buy to let instantly with the right tenant, really pleased with the service. They also helped guide me with buying the right property for buy to let, so they put in a lot of ground work before I was even in the position to find a tenant and for this I am really grateful for, and would thoroughly recommend their services. Thank-you so much, Catherine... Read more
Landlord
5th Aug 2017 (7 years ago)
D Neoh
Good customer relations and a prompt and efficient service. Thank you!... Read more
23rd Jul 2017 (7 years ago)
G Palmer
Shires have been the best company I have ever rented through, I cant even put into writing how helpful and friendly that have been over the years. I actually left a house I rented through shires and went with another agent and they were so bad that after 6 months I felt like I needed to leave that house and come back to shires. Nothing is ever to much and everything is always spot on. I feel I could walk into there office with any problem and it would get sorted. If your thinking of renting or buying, this is the company for you!... Read more
Tenant
21st Jul 2017 (7 years ago)
K Towers
As a landlord I have found that they offer friendly professional service... Read more
Landlord
21st Jul 2017 (7 years ago)
M Taylor
I have used Shires several times, effective and efficient service... Read more
20th Jul 2017 (7 years ago)
K W
Very efficient and friendly, knowledgable staff.... Read more
20th Jul 2017 (7 years ago)
R Plumb
Great job from start to finish... Read more
28th Jun 2017 (7 years ago)