We had a prolonged experience in the progress of buying a property in Norfolk, but the person Jessica in the whole time really went the extra mile for us, which we was extremely grateful for.... Read more
Buyer
18th Dec 2024 (27 days ago)
I became a tenant unexpectedly when my house suddenly needed major repairs. I was already stressed from the death of my younger son so I am especially grateful for the outstanding kindness, professionalism and expertise of Laura and Tracey. I have always been able to get through to Laura quickly and have been able to rely on her advice and her problem-solving capacity.
Tracey is the most helpful, informative and pleasant of Property Inspectors. Leanne also 10*! THANKYOU ALL... Read more
Tenant
24th Oct 2024 (12 weeks ago)
Sophie has been first class
Very professional efficient service
Would highly recommend
Thankyou... Read more
Landlord
26th Jan 2024 (11 mo. ago)
My experience with Sophie Cook was excellent. She came back very quickly to answer all my queries. Couldn't ask for more... Read more
Tenant
20th Jul 2023 (1 year ago)
Although it is two years since our sale was satisfactorily completed, I decided to ask Sowerbys if they would send me the original photos of interior of the house. I needed this to help with sale/disposal of furniture which had remained in store.
I wasn't sure if this could still be done, but Louie White immediately identified the old photos and promptly emailed them to me. He was courteous and helpful, and in my opinion is a real credit to Sowerbys Dereham.
Graham... Read more
Seller
14th Jun 2023 (1 year ago)
I trusted this company with my property investment and they systematically whittled down its returns and potential. Often siding with the tenant over disputes. They dragged their heals in serving rent increase notices. They would not entertain getting more than one quote for work - choosing their trusted contractors whether they wanted the work or not. Finally failing to give my Tenant notice to quit before they withdrew their services from me. I wondered what I had been paying for and it turns out nothing that you would have expected for the services being offered or just good for that matter. Poor.... Read more
Landlord
26th Sep 2022 (2 years ago)
Professional , friendly and approachable, we had a
Lot of visits to the property and they never complained. Had one consultation on FaceTime at the property when we could not get there. Suggested local tradespeople to do work identified by the survey. Remained calm through a few hiccoughs in the process. We’re good at resolving issues that cropped up... Read more
Buyer
15th Dec 2021 (3 years ago)
Outstanding service from genuinely lovely people. Extremely professional and go above and beyond to help. Cannot thank you enough. Would highly recommend, in fact would not want to deal with any other Estate agents other than Sowerbys in the future.... Read more
Tenant
24th Aug 2021 (3 years ago)
Sowerbys found me my dream house , at the first time of asking and Jessica , at the Dereham branch could not have been kinder or more communicative , helping me through what could have been a very stressful time .She phoned me most weeks , even if there was nothing to update , and once the purchase and exchange were imminent , was in contact almost everyday .Both the vendors and myself were extremely impressed with her professionalism and kindness , many thanks Jessica , for a job really well done .... Read more
Buyer
24th Feb 2021 (3 years ago)
Since we moved in to our Bungalow the staff at Dereham, led by Leanne are always extremely helpful with sorting any querier or problem that may arise.
Fully recommend Sowerby's letting team.... Read more
Tenant
19th Jan 2021 (3 years ago)
Having dealt with Octavia in the Dereham office, all I can say is her prefomance was fabulous. She not only listened to my requests but also suggested other options. Efficient, engaging and genuine. Overall amazing.... Read more
Buyer
23rd Jul 2020 (4 years ago)
Sowerby's gave a good pitch but after we were on their books to sell they were very poor, from delays to getting the house pictured and onto market to me having to chase them regularly to find out what was going on. They're recommendations on what to do seemed hit and miss and there was a feeling that they were waiting for the sale to happen and were not proactive. When it came to showing the house to potential buyers they used gaop year students who were children of the owner. They would turn up a few mins before the buyers would arrive and know nothing about the property and expect us to do the showing around. Overall a very poor experience.... Read more
Seller
3rd Jun 2020 (4 years ago)