N pulenta
Gabriella helped us with our search for a flat to rent in October, 2020. She was very attentive and understood what we were looking for right away. She showed us several properties that were excellent matches for our search. She kept an eye on the market for us, giving us the first viewings on new properties. We ended up renting something else but I could not recommend her more. Finding a nice home to rent in London is always challenging and Gabriella made it a great experience for us. I will definitely work again with her and this company in the future.... Read more
Tenant
4th Nov 2020 (4 years ago)
M W
AVOID dealing with this shambles of a company - Don’t book a viewing with Tess Silcock from Strutt & Parker, she don’t show up and goes on annual leave instead!
Relocating to London from Lincolnshire for work. Arranged a viewing at 12 Aubrey Road a week in advanced with Tess which also was confirmed via email. She did not turn up, called the office and was told she is on annual leave and that property has been taken off for rent. They advised me that they would call Tess and try get her to contact me directly. After 10 min Tess called me directly and confirmed this property was not available as the landlord decided he didn’t want to rent it out anymore. When asked why she didn’t tell me this a few days before so we didn’t have to waste our time coming (baring in mind we had travelled 3hr from the north to get to London) she responded they were too busy taking it off their website. I thought are you being serious? Surely you would let the potential renter know as soon as possible that it’s not available!!!
It was a wasted journey, luckily enough we had a few other viewings which all the estate agents had SHOWED UP! You might wanna take note Tess, very unprofessional, flippant attitude and it might do you some good getting some customer service training. I wouldn’t trust this company to find someone to rent your property, go else where there’s plenty of estate agents in London!
There not worth any stars if that was a option!!... Read more
Tenant
3rd Sep 2020 (4 years ago)
S Vodusek
Thank you to S&P for a very good customer experience. I have to say Orla was so professional and prompt in her response. I was dealing with Orla while in Japan and she was always the first to respond versus other agents. In fact, I have asked Orla to help me in finding a place to buy now as an investment as I enjoyed working with her so much. She was very honest in her dealings. Thank you S&P, you have a gem in Orla.... Read more
Buyer
11th Aug 2020 (4 years ago)
F Goasguen
Our experience of dealing with Orla O'Sullivan has been excellent in the middle of the Coronavirus crisis. She found the perfect apartment for us at a time everything was complicated by Covid. She understood our requirements, was extremely responsive, handled the interaction with the landlord very efficiently, providing us with the right advice. She is always proactive and kind. By far our best experience ever of a rental agent, and we have dealt with many over the years.... Read more
Tenant
9th Aug 2020 (4 years ago)
V Minkute
Horrible experience with agent Orla O’Sullivan! Shame on the agency to have this kind of agent working.... Read more
15th Jul 2020 (4 years ago)
G Ridout
Orla is by far the best agent I have ever encountered. She is both efficient and friendly, going out of her way to help without ever being forceful or pushy. She listens to your requirements and doesn't push you into looking at anything and everything like most agents.
A pleasure to work with and will definitely be inclined to come back for future property searches.... Read more
18th Oct 2019 (5 years ago)
G delagrange
I would like to thank John W. for the flawless service he provided during our search. Efficient, patient and dedicated . I have also been in contact with his colleagues who have also responded with an impressive customer service attitude. I would strongly recommend Strutt & Parker Kensington for anyone looking to
sell/buy /rent in this area.... Read more
30th Sep 2019 (5 years ago)
D Melville
I was recommended to contact Strutt and Parker Kensington. It was an excellent recommendation. From the beginning the advice I received was straightforward, frank and positive. They kept me fully informed throughout. I felt immediately a commitment to act in my best interests. A buyer materialised quite quickly and negotiations (which proved not to be simple) were handled sensibly and wisely and ultimately with complete success. I felt I was being represented by experienced, intelligent and well-informed agents, and I had complete confidence in their advice and handling of my sale. Unhesitatingly I would instruct them again.... Read more
Seller
21st Sep 2019 (5 years ago)
T Galt
Big thanks for all the help with our sale... the team were very supportive and professional throughout the whole process... Read more
Seller
7th Jul 2019 (5 years ago)
C Wharton
James Gow, Charles Colville and the rest of the team at Strutt & Parker are extremely professional and provide exceptional client service. They always seem to achieve results, even in a challenging market. In the last few months alone they have sold my parents' house in W8 and found them a new property nearby as well as obtaining the highest offer to date on my own flat. Highly recommended.... Read more
Seller
16th Jun 2019 (5 years ago)
A Olausson
Georgina was brilliant from start to finish, finding me the perfect tenant.
As a first time landlord she helped making the process easy to understand and she was quick to answer any of my questions.
I highly recommend using Georgina Cartwright/Strutt & Parker for lettings and sales. They are professional, kind and they have excellent knowledge of the market.... Read more
Landlord
12th Jun 2019 (5 years ago)
M ABOUKHATER
I just wanted to THANKS James for helping us to buy our beautiful ???? home! He was very patient and helpful with the 100 questions we had regarding every single matter.. he gave us all the advice and tried his best to coordinate with the old owner.. He showed us the property many times .. Thank you James for all your help! I don’t think we would have been able to make such a big decision without your help!Wishing you many successful years to come best wishes... Read more
Buyer
31st May 2019 (5 years ago)
N Aram
Thank you James Gow and the team at Strutt & Parker for the excellent job you did in helping us with our home purchase. James and his team were very helpful, always made themselves available and gave us helpful and insightful advice along the way. Strutt & Parker continue to be extremely helpful even after we have closed our deal and received the keys to our home. I highly recommend them !... Read more
Buyer
30th May 2019 (5 years ago)
D Trevisani
We recently found our home for our recent assignment to London. Thank you to the people at Strutt and Parker, we were able to find our dream home. Sophie was a true professional, taking the time to understand our needs, wants and priorities. She quickly assembled the best properties and the entire process was effortless. Sophie is the best!!! Thank you.... Read more
Tenant
2nd Apr 2018 (6 years ago)
B Sellers
Sophie and Charlotte from the Kensington office provided very professional and timely dealings with every aspect of the Tenancy from the initial viewings, through to all elements of administration and handover. Very much appreciated, wish it was the standard across the Lettings Market. Barbara Sellers Premier Property Search - Corporate Relocation Services... Read more
16th Mar 2018 (6 years ago)
R Scott
I have been very impressed by Strutt & Parker's Kensington Church St office. Sophie and Georgie handled the letting of my property with absolute professionalism. They were proactive from the start, finding me a very suitable tenant within a week. As it was my first let, I needed a lot of guidance with the process and Sophie was extremely helpful with all aspects of agreeing and finalising the terms of the tenancy. I would highly recommend them.... Read more
Landlord
13th Mar 2018 (6 years ago)
B Pollen
These guys were great. Sophie from the Kensington office found me a property within a few days that was exactly what I needed- and I am now happily moved in. Special commendation for her professionalism and patience in dealing with all my annoying queries and demands. First rate.... Read more
Tenant
12th Mar 2018 (6 years ago)
J Wood
I have worked with the Strutt and Parker sales team in W8 for many years and have always found the team extremely efficient and professional. In addition, they are very well connected in the local market and have a good stock of on and off market properties to hand. I would not hesitate to recommend them if you are looking to buy or sell a property.... Read more
Seller
14th Dec 2017 (7 years ago)
C andre
I highly recommend Georgina and her team. I am truly grateful for Georgina's help and glad to share my experience online. Very helpful and efficient, always quick, responsive with very good advice, she showed great professionalism.... Read more
11th Dec 2017 (7 years ago)
N Henley
The Strutt and Parker staff at this office were so helpful and diligent, and finding my new home with their help was a breeze. I had a number of requirements which Sophie had no trouble accommodating, and despite the tight time frame she really came through. Her local knowledge was invaluable and she was a delight throughout the process. She was also very easily contactable which was refreshing. Highly recommend.... Read more
Buyer
5th Dec 2017 (7 years ago)
A Hickey
The most positive property experience possible! The lettings team made the whole process a breeze from start to finish, v quick to reply to emails and no question was too small which for me (not the most knowledgeable about property) was perfect! Particularly lovely lady called Sophie who just couldn’t do enough to make sure I found my dream place. I would give it 10 stars if I could!!... Read more
5th Dec 2017 (7 years ago)
J gasperment
All our dealings with Ms G.C. and her team at S&P Kensington over the past 5 years have been of the highest standard: sharp grasp of our needs, very knowledgeable and excellent advice, outstanding soft and hard skills, speed of response, flexibility, here to help, anticipation and ability to propose appropriate solutions. Consistently outstanding level of service. Most valuable of course. Definitely worth it.... Read more
19th Nov 2017 (7 years ago)
L Behrend
Strutt & Parker Kensington is a truly excellent estate agency. The client service is of the highest standard. We had the pleasure of working with James Gow and his team who were incredibly professional, experienced, efficient, courteous and ever so helpful. All our enquiries were answered promptly and the whole process could not have been smoother. We are very grateful and highly recommend them!... Read more
30th Oct 2017 (7 years ago)
C Gaynor
This is the third time I have used Strutt and Parker to sell my house. They are so professional, hardworking and polite and have always yielded immediate results for me. I can not recommend them highly enough.... Read more
Seller
26th Oct 2017 (7 years ago)
W Sinthusen
Staff at ‘Strutt and Parker, Kensington Church Street’ has been very helpful in helping me find the right flat, with full attention to my requests and preferences. Always fast to reply emails and get back to me on the phone with my questions. I found my dream flat in less than one week and moved in the following week. Thanks to their friendly agents, I did not have to worry about finding the right place and all the paper works to get settled down in London. Brilliant start for my new chapter in a new city.... Read more
Tenant
24th Oct 2017 (7 years ago)
F Powell
A proactive and personable team. I was very impressed by the service and really felt they went the extra mile. I would highly recommend their expertise.... Read more
23rd Oct 2017 (7 years ago)
C Phillips
I was delighted with the service Strutt & Parker provided culminating in the sale of my property. Will Allen could not have been more helpful in all regards. He was particularly attentive and on task given that I was out of the country for most of the time that my property was being marketed. I would highly recommend Strutt & Parker and commend Will and his colleague Charles Colville on their very professional handling of my deal.... Read more
Seller
20th Oct 2017 (7 years ago)
E Dallas
Amazing service, and incredibly professional. Will was great from start to finish. Would definitely use them again.... Read more
18th Oct 2017 (7 years ago)
S mapstone
sophie has done another great job for us in letting our flat.she made the whole process painless and the strut and parker back up is second to none... Read more
Landlord
1st Sep 2017 (7 years ago)
M Miceli
I had the pleasure of woking with your agent, Sophie Alexander. Sophie was very kind, professional and enthusiastic about finding the perfect flat. She was also very knowledgable about the market and was willing to help me in any way possible. I would recommend Sophie to anyone searching for a new home!... Read more
15th Aug 2017 (7 years ago)
R legard
This was the best service I could possibly have wanted from an estate agent. Will Allen was courteous, assiduous and forward thinking about all aspects of the process.... Read more
12th Jul 2017 (7 years ago)
M Foster
Excellent customer service and very courteous, professional approach from Joss in particular, extremely attentive and proactive... Read more
20th Apr 2017 (7 years ago)