M Sing
I'm really pleased with the service from Swetenhams. Ed guided us through every step and made the whole process smooth and easy.... Read more
3rd Nov 2024 (15 weeks ago)
C Flowerdew
Gerry and Harry were both really helpful before, during and after finalising a lease for a mutual client. They responded quickly to any requests and nothing was too much bother. A very easy process with them and would happily work with them again.... Read more
Landlord
1st Nov 2024 (15 weeks ago)
P smith
The Swetenhams team were very fast and efficient in helping us rent the property.... Read more
Tenant
1st Nov 2024 (15 weeks ago)
R Rosa
It was an amazing experience renting from Swetenhams agency with the assistance of Harry Jones and Ed Brown. They were so supportive, patient, and kind. Thank you so much for the great service, answering all my questions, and giving me the assistance I needed. I would highly recommend dealing with them.... Read more
Tenant
31st Oct 2024 (15 weeks ago)
I Jayakodi
I had an outstanding experience with
Swetenhams Estate Agents Chester. From start to finish, the process was smooth and stress-free. A special shoutout to
Gerry Mason-Rolls,Ed Brown,Aliesh.Lawlor, who were absolutely fantastic! they were always professional, approachable, and incredibly helpful. they kept me informed every step of the way, answering all my questions promptly and providing clear guidance. their attention to detail and dedication to making sure everything was in order made a real difference. I couldn't have asked for better service, and I highly recommend Gerry,Ed,Aliesh and the team at Swetenhams Estate Agents Chester!... Read more
24th Oct 2024 (16 weeks ago)
D Linnell
Excellent service thus far. Swift and great attention to detail. Martin and his team are really looking after me.... Read more
15th Oct 2024 (18 weeks ago)
A Gilham
Absolutely faultless service, the whole team, Martin, Molly and Jake have been professional throughout, we have been on a journey with our property sale, and they have delivered every time, highly recommend.
If I could give more starts I would, thank you team Chester ??... Read more
Seller
14th Oct 2024 (18 weeks ago)
B Ozal
I had a great experience with Harry Jones in Swetenhams. He has been really helpful in the process, I would give ten stars if I could! Thanks Harry!... Read more
2nd Oct 2024 (19 weeks ago)
miles.11
Great communication from start to finish. The process was very smooth and I was routinely updated throughout. A special thanks to Ed and Gerry who were amazing and made things as easy and straightforwards as possible.... Read more
31st Aug 2024 (24 weeks ago)
C Brandon
Excellent service by the sales staff sorted everything out within a week. Very smooth operation. Many thanks.... Read more
31st Aug 2024 (24 weeks ago)
F Elcock
Highly recommend Swetenhams in Chester! My partner and I have recently started renting a property through them and the whole process was very easy and communication was excellent. A big thank you to Gerry and Ed, we love our new home!... Read more
Tenant
9th Aug 2024 (6 mo. ago)
Molly
Can’t thank Swetenhams enough and especially to Gerry who was so accommodating and lovely throughout the whole process of us getting our house.
Highly recommend and wouldn’t go to anyone else again in Chester!... Read more
Buyer
3rd Aug 2024 (6 mo. ago)
M McGrath
Can’t thank Ed and Gerry enough for their patience and assistance.... Read more
B Worrall
Everything felt really personalised! The team in Chester dealt with everything super quickly. Thank you. ????... Read more
15th Jul 2024 (6 mo. ago)
D Parkins
I cannot recommend Swetenhams Chester enough, they helped me and my partner with our application and moving in process. It's our first time and they made it as stress free as possible, I honestly cannot thank Gerry and Ed enough, I will be forever grateful!... Read more
Tenant
6th Jul 2024 (7 mo. ago)
C Mowbray
Ed has gone above and beyond in helping with my moving-in and renting process (even coming out to save me when I was struggling with my keys!), and has even checked up on me since to make sure everything is okay. Gerry was also very lovely and helpful too! In what can usually be a very stressful time it has been so nice to deal with such lovely and helpful people. Kindness goes a long way! Would definitely recommend.... Read more
Tenant
3rd Jul 2024 (7 mo. ago)
H Williams
I can highly recommend Sweetenhams Estate Agents Chester. From Martin who showed me my new house, to Jack, Molly and Berri in the office answering all my questions promptly and professionally, ensuring a smooth as possible purchase process for me, thank you guys.... Read more
Buyer
3rd Jul 2024 (7 mo. ago)
A
Wonderful agent to deal with! So helpful and made our renting experience stress free thankyou ????... Read more
Tenant
19th Jun 2024 (7 mo. ago)
O Hartley
Ed and Gerry were a great help and made the whole moving process very easy. Would highly recommend renting through them and will come back to them next time I am looking.... Read more
Tenant
19th Jun 2024 (7 mo. ago)
Z Purdy
I have had brilliant service from my first contact with Bev who was very friendly and knowledgeable.
Also Angela who I have had a lot of contact is great and very helpful. Very understanding with my lack of computer skills.
The brochure prepared for the property is great and the photos show the property to its best.
I would definitely recommend Swetenhams.
I would like to thank Jack for all his help with the sale of my dad’s property.
He kept me up to date and was able to help with any questions I asked.
I found that no question was too much trouble and he was very efficient and friendly.... Read more
Seller
29th May 2024 (8 mo. ago)
G Roden
I was really pleased with how Berri dealt with everything through a particularly long and drawn out process. She was always helpful and prompt with her response. I will definitely use Berri / Swetenhams in the future... Read more
13th May 2024 (9 mo. ago)
W Cairns
excellent dealing with swetenhams renting the house was a breeze gerry and ed were excellent to deal with and so very helpful gerry sorted everything out for us we couldn't be more pleased great service... Read more
Tenant
10th Apr 2024 (10 mo. ago)
R frith
We recently purchased a property through Swetenhams Chester. Everyone including Molly, Berri and Jack were very helpful and professional, allowing us to view the property, sometimes at short notice on several occasions and answering our queries promptly.
We received a very friendly and efficient service.... Read more
Buyer
16th Mar 2024 (10 mo. ago)
R Warburton
The sale of the house was well handled from the start with very prompt service throughout. The team are friendly and very helpful, we would be happy to recommend Swetenhams in future.... Read more
Seller
15th Mar 2024 (10 mo. ago)
J Weaver
Very helpful and frequently communicating staff special thanks to Jack and Gary for being so on the ball just fantastic service... Read more
13th Mar 2024 (11 mo. ago)
T abbas
Been with Sewetenhams for over 6 years, first time we got a gold class service! Thank you Gerry for keeping us abreast of the progress throughout the 1.5 days that it took you and Ed to show the property to the tenants and then move them into it! Really happy with the communication and the service we received. Hope to work with you again in the future. ??... Read more
Landlord
5th Mar 2024 (11 mo. ago)
Dillinja
Very poor service... Read more
4th Mar 2024 (11 mo. ago)
T Mills
I cannot recommend Swetenhams Chester enough! Gerry has been fantastic throughout our renting process, from the application and all the way through to move in day. Every question or request we had were answered quickly and professionally. Gerry has gone above and beyond for us which ensured a smooth and stress free process, we are even going to be inviting her round for a glass to say thank you for the exceptional service. Thank you again Gerry and the team at Swetenhams Chester!... Read more
Tenant
20th Feb 2024 (11 mo. ago)
? Redel
Great experience from the beginning to the very end of our remortgage process, with a massive help and plenty of advice from Gary May. Not only managed to secure the new product in no time but also lowered the interest rates a lot. Highly recommend!... Read more
12th Feb 2024 (1 year ago)
R Sundarapu

I am very thankful to letting agent “Swetenhams, Chester” for helping me to find my interest of rented house in Chester with in a short duration of time. I recently came to UK and I was very new to this place. Initially, I was a bit nervous that how to find my own rented house. However, Swetenhams team Gerry and Ed Brown assisted me a lot to find the house of my interest in a short duration of time.
Everything was explained clearly and within 10 days of time frame all the Process completed like Document collection, Background Verification, Payment, Zero Deposit Scheme, House Utilities Set up assistance, Paperwork (Tenancy agreement, Inspection report, Welcome Kit).
My Experience with Swetenhams was exceptional, largely due to the outstanding service provided to me by Gerry & Ed Brown from start to finish. Their Professionalism and supportive nature made the entire process smooth and stress free.
Overall, I would highly recommend Swetenhams and I feel very grateful to them for helping to get my house over the line so quickly.
Cheers
Ram... Read more
Tenant
24th Dec 2023 (1 year ago)
D Magill
Our recent experience renting a house through Swetenhams was exceptional, largely due to the outstanding service provided by Gerry, our dedicated estate agent. Her professionalism and friendly demeanor made the entire process seamless and stress-free. From the initial property viewing to the day we received our keys, Gerry's expertise and efficient communication ensured that every step was clear and straightforward. Thanks to Gerry, our move was not only efficient but also enjoyable. I would highly recommended!... Read more
Tenant
13th Dec 2023 (1 year ago)
M Gray
Thanks to April and Nathan moving to a new Home was made so simple and easy. Many thanks to the Lettings Team. Would highly recommend.... Read more
Tenant
12th Dec 2023 (1 year ago)
D Foley
Absolutely fantastic service from start to finish. Gerry was a breath of fresh air and is a credit to the Swetenhams brand. Will certainly go to them first when we look to buy ????... Read more
4th Dec 2023 (1 year ago)
Micia
This is the second time that I have used Swetenhams in Chester to help find a tenant for my property. I mistakenly went to another Estate Agents before going to Swetenhams on the second occasion and quickly realised the mistake I made.
Gerry and Ed are professional and provide excellent customer service for both the tenant search and for a Landlord. I had a lot of problems with my outgoing tenant too and they went above and beyond to help me.
I cant thank them enough and in future I wont be looking anywhere else. Highly recommend!!!... Read more
Landlord
4th Dec 2023 (1 year ago)
S Clements
The team helped to make the process of selling my late mothers house seamless, thank you Jack for your hard work and endless patience.... Read more
Seller
27th Nov 2023 (1 year ago)
G Cox
Gerry has been brilliant! Very supportive and helpful in helping me find tenants and the whole process.
Excellent advice given on what was required to rent out the property.
Tenants were found very quickly.
Highly recommend!... Read more
Landlord
10th Nov 2023 (1 year ago)
C F
Had a great experience purchasing through Swetenhams. They we're transparents and easy to get in contact with and pushed things along with the solicitors when they we're holding everything up. Will definetely recommend them to family and friends.... Read more
Buyer
5th Nov 2023 (1 year ago)
K Rose
Really professional service from start to finish. I had changed estate agents from Williams Estates (Mold) to Swetenhams (Chester) and the difference between the two agents was astounding - you really do get what you pay for. I would go with Swetenhams every time and cannot recommend them enough. I initially met with Beverly who was lovely and professional and she talked me through the marketing process. The photos and brochure looked fabulous and I was very pleased with how they turned out. Martin knows his job very well - he did the viewing and successfully closed the sale getting us the price we wanted for the property, and I then liaised with Jack during the sales process and he was fantastic - he was very responsive and understanding and resolved matters quickly and easily. Overall, I would highly recommend Swetenhams and I feel very grateful to them for helping to get my sale over the line so quickly.... Read more
Seller
1st Nov 2023 (1 year ago)
A Ward
Berri from Swetenhams Chester was very helpful polite and professional in dealing with both the exchange and completion of the sale of my mothers house. Would highly recommend the company. Many thanks to the whole Swetenhams team for handling what was a very difficult sale. We finally got there... Read more
Seller
16th Oct 2023 (1 year ago)
carlmak
We requested a house valuation. Beverley was Excellent. Very knowledgable regarding local area valuations. Everything was explained clearly and nothing was too much trouble for her. First class service and I wouldn’t hesitate to recommend.... Read more
15th Oct 2023 (1 year ago)
David
Great help throughout the purchase... Read more
Buyer
12th Oct 2023 (1 year ago)
E Riding
I'm so shocked by almost all the estate agents I've been dealing with. As a buyer ready to go its almost criminal how many agents just say "no you can't view a house for another week cause we have no-one to show it"
Is that not what vendors are paying a fortune for.? If you are using swetenhams to sell in Blacon... sorry... I can't even get to see your house, never mind buy it!... Read more
Buyer
11th Oct 2023 (1 year ago)
N CARTER
First class service from start to finish. Gerry was so helpful and understanding. I wouldnt hesitate to recommend... Read more
4th Oct 2023 (1 year ago)
L Aubrey
The letting department is fab! Gerry really helped through the whole process, is very knowledgeable and experienced, and does everything she says, and quickly. Ed was also very helpful. Definitely recommend and will use again.... Read more
Landlord
30th Sep 2023 (1 year ago)
L Guirola
Excellent service from Gary May, very trustworthy nothing is to much I highly recommend. . The commitment and effort that he put with us was amazing and am glad that there are still good people like him wanting to help people to pursue their dreams. Thank you Gary!... Read more
22nd Sep 2023 (1 year ago)
L celarie
I would like to say how happy I am with the service that has been provided to my family.
Gary May, is a person willing to help and to go that extra mile in order for people to achieve their dreams.
If you looking to buy, to remortgage, Gary May is the person to help you. He will look after you like no one. He will look for you the best deals, and he even will go more than the extra mile in order to help.... Read more
21st Sep 2023 (1 year ago)
D Deena
We have recently purchased a property through Swetenhams and it was a pleasure. Molly and Jo has been exceptional in supporting us with the purchase. As the estate agent (Molly) and mortgage team (Jo) has been from Swetanhams it was really easy for me to coordinate. All communications were exceptional. They coordinated well with the Solicitor and the Structural Surveyors as well. It was a hassle free purchase. Thanks once again... Read more
Buyer
5th Sep 2023 (1 year ago)
G Sendall
Both me and my partner attended a viewing this estate agents and we were dealt with by Gerry. So friendly and helpful with the whole process. Later that day we received the phone call we were accepted at the property and she was very helpful getting all the paperwork and contract sorted in the matter of a few days! Very professional and very helpful with everything! Highly recommended this estate agents and all the staff members... Read more
Tenant
4th Sep 2023 (1 year ago)
J Hallam
I recently bought a house through Swetenhams as part of a chain. There were multiple problems both above and below us in the chain and Molly, together with staff from my selling agency was extremely helpful throughout a prolonged and difficult process. I was kept informed of the situation as it developed and they were active in encouraging other participants to respond in an appropriate and timely fashion leading to a successful conclusion. Without their persistence this may have not happened.... Read more
Buyer
25th Aug 2023 (1 year ago)
Lauren
Gary and Berri have been amazing helping me buy my first home. Everything has been so efficient and they are so accommodating of my unavailability during my work hours.... Read more
Buyer
24th Aug 2023 (1 year ago)
M G
We just want to sent a massive thank you to Nathan and April from the lettings team. They've been helping us find a new home and been always very quick in replying to any queries. We've dealt with numerous estate agents during our search and are very impressed with the service Swetenhams provided.... Read more
23rd Aug 2023 (1 year ago)
S Mundy
I am not sure where to begin telling you how fabulous Gerry Mason-Rolls is! After 12 years of renting my old property she helped me find what I hope will be my forever rental home. She listened, she offered exceptional customer service, she was friendly, understanding, she knows her stuff when it comes to houses and she is all round just wonderful. She was there for me every step of the way, at the end of a phone or e-mail if I had any questions, and made what should have been a really stressful time rather enjoyable. Thank you so so much….... Read more
Tenant
19th Aug 2023 (1 year ago)
M Williams
Needed to rent my property out and after contacting a few estate agents, Gerry from Swetenhams swiftly got in touch with a detailed and friendly response. She has been extremely accommodating and helpful in renting my property out. Everything was explained clearly and in less than a week all the paperwork was completed, survey conducted, and multiple tenants found. With a detailed explanation of tenants that were interested to ensure the most suitable person was found, in less than a week one was identified and moved in within days. I fully recommend using Swetenhams as they have been fantastic and met my needs incredibly quickly.... Read more
Landlord
12th Aug 2023 (1 year ago)
S Marr
Friendly professional personalised service... Read more
11th Aug 2023 (1 year ago)
M Taylor
From start to finish we had excellent service from all staff involved in our sale. In particular, Molly Cain was highly helpful and pro-active in pursuing a particularly difficult link in the chain and bringing to a successful conclusion.... Read more
Seller
9th Aug 2023 (1 year ago)
S Littlewood
I couldn't be happier with my experience so far with Berri at Swetenhams Chester! She is extremely professional and is so knowledgeable on the properties she has shown me so far. We haven't found the right property from myself yet but I have no doubt that Berri will help me find my dream home!... Read more
3rd Aug 2023 (1 year ago)
N Harding
Ed / Sarah and Nathan have been excellent at swetenhams in Chester Great service and very professional throughout the process. Highly recommend 5??????????... Read more
31st Jul 2023 (1 year ago)
E Sperring
Had a great experience through the house finding and buying process, Berri was wonderful.... Read more
Buyer
25th Jul 2023 (1 year ago)
J Hinchliffe
Good clean office, jack and molly very helpful throughout! Appreciate the top work both of you are putting in!... Read more
7th Jul 2023 (1 year ago)
M Luca
Friendly staff. They provided all the information and necessary documents.... Read more
8th Jun 2023 (1 year ago)
M Talks
Great support up to now, especially Mr Gary is so nice and gives good and strong advice, strongly recommended.... Read more
19th May 2023 (1 year ago)
A Palmer
Just wanted to leave a review for Nathan at swetenhams, he really went the extra mile to help us in sorting our flat. Such a nice man and we had a really positive experience! I would definitely recommend this agency to anyone looking to move to Chester!... Read more
2nd May 2023 (1 year ago)
L Lewis
Amazing staff at Swetenhams. Gary was so helpful talking us through the entire mortgage process, and Jack was always there to answer any questions or queries we had. Thank you!... Read more
20th Apr 2023 (1 year ago)
S Leaney
We’ve received outstanding customer service from Jack, great communication & would highly recommend.... Read more
28th Mar 2023 (1 year ago)
G M
Buyers beware! Terrible experience purchasing a property. On completion day Swetenhams weren't able to get a hold of my vendor so just gave me their number, literally told me to sort it out myself and closed the office. I was left to try to get my new property keys from a disgruntled seller who simply refused to meet me to give me my keys. 1 star truly is an understatement.... Read more
Buyer
23rd Mar 2023 (1 year ago)
N Booth
Letting team (especially Nathan Davies) were very efficient and helpful every step of the way. Would recommend!... Read more
Landlord
2nd Mar 2023 (1 year ago)
J Jones
I didn’t buy or sell with with Swetenhams. I had an appraisal by them which involved them just asking me what I wanted to list for, literally. They then used a neighbours house in their sales pitch claiming to have sold the house even though Swetenhams didn’t sell the house, and without the homeowners permission or knowledge they were using it.
I also spoke with a mortgage advisor and when I tried to contact them by email and called to proceed with a BTL we discussed I couldn’t get hold of him no matter how many times I tried.
I’m leaving a review as I now get unsolicited texts (that I can’t text back to stop) from them asking me to call them about marking my home because either the price is up or someone’s interested or whatever hook.... Read more
28th Feb 2023 (1 year ago)
J Varley
Lovely staff, took care of everything. Would not hesitate to go with them again.... Read more
15th Feb 2023 (1 year ago)
T Goodman-King
We purchased via Swetenhams, Chester branch.
Very happy with the service we received. Georgia Webb, was proactive and spot on with updates in a timely and professional manner.
Thrilled with our new home, and the moving in gift box, was a lovely touch.
Thank you to the whole Chester Team!... Read more
Buyer
15th Feb 2023 (2 years ago)
T White
Very impressed with Swetenhams in Chester. Nathan and the lettings team were very attentive and followed up very well. Very professional and will likely work with them again. We opted for a ''Let Only'' service for personal reasons but for the next property we'll likely go with a fully managed service. Thanks Nathan!... Read more
Landlord
31st Jan 2023 (2 years ago)
S K
Purchased our new home via Jack - couldn't have been more helpful. Always got answers to our questions when needed and we are very happy with our new home.... Read more
Buyer
30th Jan 2023 (2 years ago)
Forkandknife
We bought our first home, it was a great feeling and super easy process with Georgia’s help we had good communication and quick respond from her when we needed.
That’s what you need I think when you buy new home someone to help you and make easy this process for you. I would highly recommend the company.... Read more
Buyer
26th Jan 2023 (2 years ago)
I Mordal
Excellent service! Kept us informed.Helpful support and advice during the negotiations.... Read more
24th Jan 2023 (2 years ago)
Luke
Jack, Nathan & Sarah have been really helpful I will definitely be using Swetenhams again.... Read more
24th Dec 2022 (2 years ago)
Avoid at all costs, promise everything until you sign up with them and then do not deliver. Example we got an offer for the house on a Saturday afternoon declined it and was told" Well i am off Monday and in a meeting Tues so will get back to you sometime next week" rather than go back to buyer there and then...Rep they sent out did not even know the basics so we did our own viewings.
In summary anyone but Swetenhams.... Read more
Seller
16th Dec 2022 (2 years ago)
D Siddall
Recently purchased our family forever home and both Molly and Oliver were polite informative and helpful during what is always a stressful process!
Definitely not assumptive, overbearing or unhelpful all of which I have experience with other agents.
Flexible towards viewing times and always returned / made calls, great communication throughout ????
Thanks for everything you know when’re we will be for next 25 years ????... Read more
Buyer
7th Nov 2022 (2 years ago)
I’m hoping this is anonymous. I don’t like being negative.
I had a very bad experience with Swetenhams. I would not recommend them at all.
I did not choose Swetenhams from your website. ... Read more
Seller
7th Nov 2022 (2 years ago)
D Loopsko
Removing my fantastic feedback at the end of the 3 years tenancy contract as I was robbed in day light from my deposit by 400 found, never recommend to anyone.... Read more
Tenant
12th Aug 2022 (2 years ago)
G Newton
Very very unreliable, from a seller and a buyers side. Left my deceased relatives house unlocked after a viewing, and lost the keys. No apologies From agency, had to go to head office.
And also dragged a sale out, we were purchasing, for us to pay fee's and them to put back on the market again with out informing us.
Mortgage advisor Charles dragged the process out, fed us lies for months and months, had mortgage approved elsewhere a whole year after by another company that only took weeks to process.... Read more
31st Jul 2022 (2 years ago)
N Dobson
We’ve had an easy, and stress free experience in renting our new home through Swetenhams, particularly Sarah Kay who was lovely and helpful all the way through. Would definitely recommend.... Read more
21st Jul 2022 (2 years ago)
M Leeds
Swetenhams in Chester were a great lettings agents to work with as it was very quick and simple! Sarah, Nathan & Jack have all been very helpful and have made the process as easy and stress free as possible. Thanks guys ????... Read more
21st Jul 2022 (2 years ago)
Z MacPherson
I've recently started renting an apartment through Swetenhams and everyone I've spoken to has been so helpful, from viewings, to advice, to moving in. The lettings team were able to answer all my questions and provide any information I needed. The whole process was managed really well, thank you!... Read more
21st Jul 2022 (2 years ago)
C Jocson
We just had an opportunity to let a house in Chester with Swetenhams Agency and everything went so smooth the moment we were informed that we were chosen by the landlord. They will assist you with everything and will be there at all times to answer all your inquiries. They have been very kind and we appreciate it very much. Thank you Jack, Nathan and Sarah for an amazing experience to transact with you. Keep up the good job!... Read more
20th Jul 2022 (2 years ago)
T Holmes
Outstanding company representation from Jack Royle & Nathan Davies. Impeccable service (5 Stars)
Update (13.07.22) - Stars going down to 1 as Sarah Kay is completely inept in her current role there. Never come across such inefficiency in a person before... Read more
13th Jul 2022 (2 years ago)
D McCormick
Swetenhams have been an absolute pleasure to deal with! They couldn't have been more professional, approachable and helpful! Highly recommended them for all your property needs!
Special shout out to Nathan, Jack and Sarah who have made the process really easy and fun! They are brilliant at what they do and I'm very excited to move into one of their properties
Thanks guys!... Read more
28th Jun 2022 (2 years ago)
J Jones
Fantastic service from the Chester office and Clare Beattie in particular who was brilliant at keeping us informed throughout the sale process. Knowledgeable and unflappable, with a kindly manner, Clare is unfailingly prompt and polite - a true professional and a pleasure to do business with... Read more
24th Jun 2022 (2 years ago)
P Wilson
The Lettings department at Swetenhams in Chester have been very professional in finding us a tenant. The team including Sarah, Nathan and Jack have been most helpful and nothing was too much bother! We highly recommend them for finding tenants and will certainly use them again in the future.... Read more
Landlord
26th May 2022 (2 years ago)
S Lister
Jack, Nathan and Sarah have been very helpful sorting out our new tenancy. Jack in particular has been very efficient, transparent and communicative. I would thoroughly recommend using Swetenhams.... Read more
Tenant
25th May 2022 (2 years ago)
M Jenkins
Perfectly good estate agent. Always available on the phone.... Read more
23rd May 2022 (2 years ago)
I Walker
Would definitely recommend, me and my partner had a very positive experience dealing with swetenhams who sorted out the mortgage on our first house together. We had a very tough case with us both being self employed however Gary managed to get us a very good Mortgage deal and we will soon be moving in! Very pleased!... Read more
Buyer
3rd May 2022 (2 years ago)
B mossaad
Great team, special thanks to Nathan for sorting out everything... Read more
29th Apr 2022 (2 years ago)
Erika
I just moved form another country and thanks to Jack and Nathan I got immediately a house and all the process was fast, clear and easy for me even if I was new to all the procedures! Thank you Al lot!!!... Read more
Tenant
22nd Apr 2022 (2 years ago)
M Bigari
We have received a very professional assistance from Nathan. He helped us to find the right house in compliance with our needs in just a few days. The rest of the team is very friendly and they really care about their customers. Swetenhams is definitely a very good agency!... Read more
Buyer
6th Apr 2022 (2 years ago)
D Rainford
Jack (on the lettings side) was absolutely great to work with. Friendly, helpful, and communication was great. Nothing was too much trouble for him. Can't recommend him highly enough.... Read more
Landlord
29th Mar 2022 (2 years ago)
E Minter

I can’t comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who was brilliant but unfortunately she left. The experience before Joanne took over my account and after she left was horrendous . Customer service seems to be a complete no go to the sales team. I was not kept informed of anything , they were unhelpful , rarely returned my calls and seemed to do no ‘marketing ‘ of my house what so ever . Their updates on viewing were a complete shambles . I even complained to their head office ( which got me no where other than being allowed to market my property with another agent simultaneously) The ‘manager’ ( and I use the term loosely ) seems to be constantly in meetings and when you finally get to speak with him , he conveniently was ‘away that day ‘ no matter what you need to ask him.
An unpleasant experience from start to finish... Read more
Seller
10th Mar 2022 (2 years ago)
M Jinih
Jack has been exceptional from the start to finish. Great guy, makes the whole process of finding a house stress free. I relocated from Dublin to Chester seamlessly, thanks to him who was a pleasure to deal with, friendly & highly professional. Would use Swetenhams again in a heartbeat!... Read more
16th Feb 2022 (2 years ago)
S Mwambingu
I recently rented a property through Swetenhams Chester and my experience was nothing but positive. Jack Royle, in the lettings department, was amazing throughout the process. He was friendly, approachable, and kept me up to speed with updates in the application process which made it stress-free. I highly recommend this estate agents and I would definitely use them again in future.... Read more
Tenant
2nd Feb 2022 (3 years ago)
R Masters
I am so happy with my dealings with Georgia the mortgage broker. She remained incredibly calm during a time I needed that most. Efficient and clear communication made the process so smooth. I will always be grateful to Georgia, this is going to change my life in so many positive ways. I would highly recommend Georgia.... Read more
2nd Feb 2022 (3 years ago)
The mortgage broker, Georgia was incredible. She got me a mortgage with such a calm disposition under such stressful circumstances. I would highly recommend her.... Read more
Buyer
28th Jan 2022 (3 years ago)
Davetrials
My partner and i are currently going through the process of purchasing our first home, the entire team at Swetenhams have been absolutely incredible and we cant sing them enough praise.
Both our mortgage advisor Georgia and our negotiator Lyndsey have helped us along every step of the way despite our endless questions has done an amazing job and we cant thank them enough for all their advice and guidance, should we move again in the future we look forward to working with Swetenhams again!... Read more
Buyer
18th Jan 2022 (3 years ago)
M Thomas
Very positive experience overall, superb professionalism and responsiveness from Thayf, Fraser and Jack who made everything very simple and trouble free. Highly recommend.... Read more
16th Nov 2021 (3 years ago)
J pedder
Between them Thayf, Jack & Fraser have helped us with everything to do with our recent move and have been an absolute please to deal with. Jack, I believe was fairly new and was so helpful and professional. Thayf and Fraser helped with the application and made sure we were kept up to date and in the loop every step of the way and answered any questions needed. It has been a breeze and would highly recommend this branch and specially these three gentlemen. All three were enthusiastic and polite. Big thumbs up!... Read more
16th Nov 2021 (3 years ago)
Probably one of the worst experiences I’ve ever had with an estate agent in recent years... Read more
Seller
19th Oct 2021 (3 years ago)
C Halpin
Thayf and Fraser were great when it came to finding our new home to rent. Thank you both for the friendly and thorough service provided.... Read more
Tenant
2nd Oct 2021 (3 years ago)
S Hanusiak
I've been waiting 3 months to renew contract with landlord.... Read more
Landlord
17th Sep 2021 (3 years ago)
O hernando
I have rented an apartement in Swetenhams Chester and it has been an amazing experience.
I would like to highlight the great job done by Thayf, he has been always really supportive, positive, professional and helpful in all the process. Top value person for Swetenhams team!
My big thanks for all this great job!!... Read more
Tenant
3rd Aug 2021 (3 years ago)
A TAM
Thayf and Fraser are very helpful, I can rent and move in a house in just less than two weeks time. They provide clear guidance all along for those frustrating documents signing procedures.... Read more
Tenant
30th Jul 2021 (3 years ago)
P Forshaw
Couldn't be friendlier... Read more
30th Jul 2021 (3 years ago)
Poor not one viewing and sold in less than 2 weeks with a different agent for full asking ... Read more
Seller
29th Jul 2021 (3 years ago)
A Jenner
The team are friendly and really made the whole process of finding our next home as hassle free as possible with great communication throughout. They also checked in after we moved into the property to ensure there were no issues. Highly recommend!... Read more
24th Jul 2021 (3 years ago)
M Gallagher
Price paid was what was agreed up front, and my agent was fantastic in chasing up both me, the buyer, and our solicitors. Thank you Jo.... Read more
Seller
18th Jul 2021 (3 years ago)
E Fernyhough
My partner and I were looking to rent our first home and Swetenhams were so quick to respond and get the ball rolling for us. As we were first time renters, our lovely team of Fraser and Thayf were incredibly helpful! No questions were silly questions, they pointed us in all the right directions and they were always available. BRILLIANT!... Read more
Tenant
2nd Jul 2021 (3 years ago)
J Hoult
Had a very negative experience with the Mortgage Advisor Charles who constantly made errors in the mortgage application process. I asked for a 30 year 5 year fixed mortgage and it took 3 attempts to get him to give me the correct mortgage. Left him so many calls and hardly ever got back to me. Constantly trying to avoid me and then charged me a £99 sweetenhams fee even though he told me there would be no charge. Would not recommend.... Read more
28th Jun 2021 (3 years ago)
M Mowatt
First time renting a property and what a breeze it was with the Swetenhams team of Fraser and Thayf. Very professional and friendly. Highly recommend.... Read more
Tenant
27th Jun 2021 (3 years ago)
V Wilson
What a fantastic experience we have had letting our apartment out with Fraser and Thayf from Swetenhams. From empty to let in under a week, I've been so impressed from start to finish. Not only are they both friendly, professional and smart, they also have a clear understanding of the rental market and that knowledge puts them above the rest.
I would absolutely recommend Fraser and Thayf to anyone; what could have been a long and drawn out process has been short, swift and efficient with excellent communication throughout. Thank you both.... Read more
Landlord
24th Jun 2021 (3 years ago)
E Jones
Good team very responsive... Read more
17th Jun 2021 (3 years ago)
P P
Friendly, professional service. Virtual viewing. Smooth process from enquiry to finalising a move in date. Always in contact and very helpful with regards to helping with problems arising. Special thanks to Thayf. Also, very reassuring to see covid safe practices followed through when going to the office. Thanks Thayf!!... Read more
Tenant
1st Jun 2021 (3 years ago)
K Pomfret
Excellent service from Thayf and Fraser at Swetenhams from the very first call. Everything went very smoothly and as someone new to the area they were both very thoughtful in advising and really saw things from a tenant's perspective. Very professional but also warm service.... Read more
Tenant
28th May 2021 (3 years ago)
K knapper
It was our first timing moving out and we would have not chosen a different agency to help us. Thayf and Fraser were excellent at helping us and answering our queries. We would recommended Thayf and Fraser at Swetenhams for anyone thats moving as they made the move as stress free as possible. Thank you Thayf and Fraser.... Read more
Tenant
28th May 2021 (3 years ago)
S Gwanyamwanya
I do hugely appreciate and do recommend Swetenhams Estate Agents. They do provide quality services, professional and highly responsive.
Thank you Swetenhams Estate Agents once again.... Read more
3rd May 2021 (3 years ago)
V C
Great agent which show professional services, quick reply and patience listener.
Help me a lot on grabbing a new place to stay with.... Read more
Tenant
27th Apr 2021 (3 years ago)
J Provan
An amazing estate agent, helped me every step of the way and we’re always there when I needed them, they work fast & hard there just brilliant... Read more
14th Apr 2021 (3 years ago)
M Reynolds
We have used Swetenhams for property purchases, mortgage services and rentals on several occasions. We have always experienced excellent customer service and enquiries have been dealt with very quickly. We would highly recommend them!... Read more
10th Apr 2021 (3 years ago)
K Billinge

I have had an absolutely awful experience, our remortgage through Sequence at Swetenhams was an ordeal. Our application for remortgage was incorrectly submitted leading to almost two thousand pounds of early repayment charges being applied erroneously. After nine hours of phone calls, countless emails and over three weeks of waiting I have managed to resolve the issue myself. I submitted a formal complaint but no responsibility for the mishandling of our remortgage my distress and inconvenience has been taken, the blame is being placed on the lenders and solicitors. The lenders and solicitors advised me that they acted on the documentation provided and requested by the advisor from Swetenhams - but I have been informed by Swetenhams I will have to approach the ombudsman for any further action to be taken. I was also advised by the solicitors that a copy of the completion document was sent to our advisor prior to completion to be checked - so even at this stage the mistake could have been resolved with the proper care and attention.
This ordeal has been incredibly stressful and exhausting, I have a very young baby and have had to ask my childcare bubble to provide care to give me the time needed to sort out all the complications I was left with after this remortgage process.... Read more
30th Mar 2021 (3 years ago)
R Portsmouth
Thayf and frazer were really helpful, explained everything to us as we are new to private renting. Very professional. Thank you. Highly recommended.... Read more
Tenant
23rd Mar 2021 (3 years ago)
T Guy
Thayf and Fraser were very helpful in getting us sorted in our new place, and were more than happy to provide us with assistance on a number of things that we found difficulty with, being first time private renters.... Read more
Tenant
17th Mar 2021 (3 years ago)
L Rochford
Very helpful. Would highly recommend them.... Read more
19th Feb 2021 (3 years ago)
C Oliver
A huge thank you goes to our Mortgage Advisor, Charles Oakes. We were delighted with him from start to finish. He was responsive and went above and beyond to accommodate us. He kept us informed every step of the way...if anyone were in doubt as to who to use, I would highly recommend using Charles.... Read more
9th Feb 2021 (4 years ago)
A Murphy
Excellent service, quick and responsive with supportive advice... Read more
2nd Feb 2021 (4 years ago)
T Taylor
Mortgage advice has been fantastic.
As a first time buyer, the process was previously daunting, but after a couple of conversations with Charles I can almost convince my partner that I know everything about buying a house!... Read more
Buyer
28th Jan 2021 (4 years ago)
Jenny
This agent are over estimated the value of the property ! Good for selling but not good for buyer... Read more
1st Dec 2020 (4 years ago)
G Stubbs
No comment... Read more
2nd Nov 2020 (4 years ago)
Overall terrible experience. There was a lack of communication, very difficult to get hold of, never followed up on their promises and unprofessional. The most shocking thing of all was when we finally went to pick up the keys to our new (first) home after 10 months of waiting, the woman who handed over the keys did not even congratulate us and she was extremely rude. We actually left the estate agents in shock. We will never ever use swetenhams again.... Read more
Buyer
13th Oct 2020 (4 years ago)
Y kapur
I had a very good experience with Thayf. He was very polite, professional and got everything from start to finish well. I will use him again as an agent.... Read more
12th Oct 2020 (4 years ago)
D Fiala
Fast and smooth communication .Thayf Ullah was very friendly and helpful:)... Read more
28th Sep 2020 (4 years ago)
A Evans
Been a fast and lovely experience. Answered all questions and helped work around my busy schedule, this was very accommodating and much appreciated. Thayf Ullah was especially helpful no matter the question or request.
Thank you for a great experience.... Read more
14th Sep 2020 (4 years ago)
E Farrell
Very helpful and friendly staff. Kept me updated throughout the process... Read more
11th Sep 2020 (4 years ago)
J Knill
Recently started renting with swetenhams and Thayf was so helpful from viewing right through to moving in. Which only took 11 days from inital viewing! The viewing was very covid friendly and thorough questioning beforehand which put myself at ease. Would recommend to anyone moving to the area. 10 out of 10!!... Read more
Tenant
29th Aug 2020 (4 years ago)
T Chall
Absolutely awful. During a recent purchase. No returned calls or Emails. Or even answers to offers put in on properties. Also not forwarding paperwork as they are supposed to or even knowing the sales procedure on our type of property. I would advise anyone to avoid until drastic changes are made.
These errors kept occurring even after we complained. They didn't have any interest at All.
It got so bad I considered not even buying the property and pulling out. In the end did most of work myself to get it through. Bad.... Read more
Buyer
6th Aug 2020 (4 years ago)
M Houghton
We at Simple Solutions NW Ltd have had a great experience with the Lettings Team at Swetenhams and have found them to be professional, efficient and friendly, providing a great service all round. We have a very good working relationship with Fraser Purell and look forward to continuing our work together in the future. Thank you!... Read more
Landlord
22nd Jul 2020 (4 years ago)
Swetenhams Chester My experience was extremely poor. I planned to put my father's house on the market before Covid-19. The initial encounter was positive, but when one member of staff went off sick, there was a serious lack of communication, and professionalism. It took ages to get through on the phone, messages were never replied to either in email or by phone. When I did talk to a member of staff they were pleasant. To sum up...I was appalled by their staff's ineffectiveness and lack of communication and would never ever use them. I rarely write reviews, but this experience really distressed me, as I was trying to sell my father's house to pay for his care home, and this was very important. They let me down badly. I have since moved to another local estate agent, Beresford Adams, who have been outstandingly good, professional, and on the ball, and I have had an offer.... Read more
Seller
12th Jul 2020 (4 years ago)
A wintringham
Very good professional, customer focused service. Thayf was very helpful and ensured every detail concerning the let was clear and understood. I needed to move in quickly to start a new job, Thayf and the team ensured that this happened with no complications despite the beginning of lock down restrictions. Thank you guys.... Read more
Tenant
3rd Jul 2020 (4 years ago)
T salisbury
Swetenhams were very good and very fast in setting up the viewing and quick to respond to any queries for the credit check. We were able to move in on the day we were hoping for because of this. The only small criticism we have was with the Tili system to set up bills. It was useful to have this but some of the bills got a bit mixed up so we had to fix them later.... Read more
Tenant
2nd Jul 2020 (4 years ago)
B Gokce
Very efficient and super helpful staff in the rental team. Nothing was too much trouble and even with the current climate managed to find a tenant for our house within a couple of days. Thaif is amazing and answered all my queries and helped me along the way. Thank you for everything you done for us.... Read more
Landlord
2nd Jul 2020 (4 years ago)
M HajaMohideen
Absolutely professional service. Super quick assistance. Would definitely recommend....Would like to thank Thayf Ullah in particular for his professional and super quick support....... Read more
9th Jun 2020 (4 years ago)
B Granton
Amazing place! I recently moved to Chester through Swetenhams and the process could not have been easier. Absolutley amazing staff, super helpful, I could not be happier. I would 100% reccomend using these guys!... Read more
Tenant
19th Mar 2020 (4 years ago)
K Francis
Very poor. Booked an appointment for Monday 9th and a representative rang me on Friday 6th asking are we still on for 5pm. I later rang them and was told they had no record of my appointment. Very disappointed... Read more
7th Mar 2020 (4 years ago)
M ELWAHEIDI
This is the best agency I have ever dealt with. Staff are really professional and the service is absolutely great. The process of letting was done amazingly professionally and very quickly. I would like to thank Thayf Ullah in particular for being so friendly and very helpful. The other staff are also friendly specially Fraser.... Read more
Landlord
2nd Mar 2020 (4 years ago)
M Karakis
Very helpful, Thank you Fraser Purell & Thayf Ullah!... Read more
8th Feb 2020 (5 years ago)
L Downard
Extremely helpful staff at Swetenhams. Answered all of my queries quickly, always friendly, and moved me into my new flat as quickly as possible. Thank you team, especially Thayf & Fraser:)... Read more
Tenant
29th Jan 2020 (5 years ago)
R Baker
Cannot reccomend Swetenhams enough! Excellent customer service. Thayf was very friendly, helpful and professional. Brilliant service, Thank you... Read more
29th Jan 2020 (5 years ago)
M Hodgson
Almost impossible to get your deposit back, really rude when you try to ask about it.... Read more
Tenant
27th Dec 2019 (5 years ago)
A Clarke
Very poorly done photos and summary had to get it rmoved... Read more
23rd Dec 2019 (5 years ago)
A Parsons
Absolutely terrible customer service.
Very keen at the beginning then not answering emails or returning phone calls. The manager Nicola being the worst even when i was returning a call from her. She seemed to be in a meeting at all times!... Read more
22nd Dec 2019 (5 years ago)
E Frost
Excellent from day one currently dealt with humphries for lettings and have never been so dissapointed so I didn't have much hope for swetenhams but gosh from my very first phone call with thayf I hope I spelt that right I was completely amazed at the service he was kind and knowledgeable and even came after hours to let my husband view the house with me outstanding and then we dealt with Fraser who again was amazing he explained everything in great detail and who would also stay over home time for is and didn't get an attitude when I didn't understand and he had to explain again they were both pleasent on the phone with me as I was ringing up alot and never once felt I was a burden I can honestly say we collected the keys today and it was the most calm and relaxed experiences I've ever had trying to rent a property very well done have an amazing Christmas ????... Read more
Tenant
29th Nov 2019 (5 years ago)
S Skinsley
Fraser Purell and Swetenhams Estate agents assisted me to no end when it came to sorting out a flat to let in Hoole,Chester.
I couldn't ask for better service and assistance. Having been let down by multiple agencies in my quest for a nice place to live, scruffy dudes in tracksuits and some questionable accommodations. Fraser turns up in a Suave suit and saves the day with a beautiful apartment far nicer than any I had viewed and offered previously.
Fantastic and would recommend to anybody... Read more
Landlord
21st Oct 2019 (5 years ago)
L Hegab
Very Professional , Great Staff they really helped me to rent a house thanks for all your help Thayf. I really recommend Swetenhams to everyone.... Read more
Tenant
11th Oct 2019 (5 years ago)
E Yasta
Very professional , really helpful especially Thayf . I recommend this for anyone who’s looking to buy or rent a house thanks for all your help.... Read more
11th Oct 2019 (5 years ago)
C Holmes
Brilliant service from Thayf. Has been incredibly active in trying to find me somewhere. Would highly recommend.... Read more
30th Sep 2019 (5 years ago)
G Hill
Terrible service. Will happily take your money to start your tenancy, takes 4 weeks for them to get your deposit back at the end, promising every day that it's coming 'tomorrow'. Landlords and prospective tenants stay away.... Read more
Tenant
11th Sep 2019 (5 years ago)
A Kassab
Staff are well informed and helpful... Read more
30th Jul 2019 (5 years ago)
My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enrol the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to share our experiences with this company.
Swetenhams we extremely proactive in launching our property on the letting market. The initial discussion with letting agent Fraser Purell was highly professional and made us feel very comfortable and reassured we were in good hands. Swetenhams found us an excellent tenant within weeks and respected our personal deadline to ensure we were able to keep our mortgage payments covered. In addition, the initial forecasted price per month Swetenhams identified for the property was achieved. This process was managed superbly and there is no doubt that Swetenhams have the competence to market a property with a secure commitment on time and cost.... Read more
Landlord
3rd Jun 2019 (5 years ago)
A S-M
Had very good dealings in the past. Very helpful staff especially with Fraser Purell.... Read more
19th Apr 2019 (5 years ago)
J Rowley
I had a really good experience with Swetenhams Chester from day one, the staff were very friendly from the very beginning which gave me a really good impression of the company they are. Fraser was very mindful of my requirements as a tenant when looking for a property to rent and helped me massively to ensure I found a place perfect to suit me. The whole process I was kept up to date and communication was excellent throughout. Thank you for all your help!... Read more
Tenant
16th Apr 2019 (5 years ago)
A Shields
Very good service, got us moved into our rented house very promptly. Very attentive to our needs.... Read more
Tenant
10th Apr 2019 (5 years ago)
E Mihael
The most unprofessional service ever. The letting team had no idea if what they were doing. They took no responsibility for mistakes made and openly blamed each other, the company's second branch and us! They offered no appolog and offered us the option of taking the tenants they'd vetted to court at our expense! No world to describe this shambolic behaviour.... Read more
Landlord
15th Jan 2019 (6 years ago)
J Dawson
Lovely staff always happy to help throughout the process of purchasing our home. Thank you Leah and the team!... Read more
Buyer
18th Oct 2018 (6 years ago)
T Cooke

They saved our lives!!
My partner and i were let down 2 days before we were meant to get the keys to a different place with different agents due to the landlord pulling out.
We were hurriedly looking online for somewhere we could rent instead, this was a Wednesday and we wanted to be in somewhere by the weekend.
We found a lovely little flat on the market for rent, i knew it was in a popular area but thought I'd give it a try in seeing if they had any viewing for the evening. I got put through to a lovely gentleman called Fraser, i explained our situation and he got us a viewing that evening!
After viewing the property we knew that we were going to have it. we told Fraser that we wouldn't be messing about and wanted in as soon as possible.... Before i know it, it's Friday, my partner and i are in the office paying the deposit and collecting the keys. Quick. Easy. Boom just like that!
After being let down such short notice they managed to get us in with all the paperwork done in 2 days.
I would hands down recommend over any other agents we have dealt with and could not thank them all enough for how much they helped and how quick and easy they made the whole process!!... Read more
Tenant
2nd Oct 2018 (6 years ago)
R SAVVIDOU
Fantastic customer services.
The lettings team (Fraser and Katherine) were very professional, polite, helpful and always to the point. We found an amazing house which would become our HOME.
Thank you so much, keep loving what you do and make people smile.... Read more
Tenant
30th Sep 2018 (6 years ago)
G Constant
Chester lettings team been excellent so far. Fraser found me tenants for an empty property very quickly when property had been empty for months with different agent. Lease/Tenancy agreements easy to sign. Very happy and would recommend... Read more
Landlord
22nd Sep 2018 (6 years ago)
A Allen

A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished which is mildly understandable however we weren't impressed with the zero interest they managed to generate so discussed the possibility of joint-agency. At this point Swetenhams played the contract card and said we'd signed up to sole agency (one of our partners hadn't read the finer detail when signing a contract a whole year after they first slapped a photo on Rightmove). After some negotiations with new girl Lauren who apologised for the lack of action blaming her predecessors they agreed to allow us to bring on another Estate Agent. Since then this new Estate Agent has sold the unfinished house and had multiple offers and viewings on the completed one compared to 1 (ONE) from Swetenhams and that was someone who contacted them for a quicker appointment as the more efficient agent wasn't available immediately for a viewing. In fact this individual eventually moved their dealings from Swetenhams as well due to inadequate performance. I emailed Lauren on the 19th June asking for an update - no response. I emailed again on the 19th July, this time receiving an out of office from Nicola, again no response. I rang Swetenhams up yesterday to discover that Lauren left the firm a while back and I needed to speak to Ben who was off sick but was back in today. Ben was due to call me this morning but after calling in again I've discovered that they've had their morning meeting and he's now gone out on appointments. I've dealt with some really poor companies over the years but Swetenhams really are up there with the very worst. I have no personal grievances with this firm and have never met any of their staff myself. ZERO for EFFORT, ZERO for COMMUNICATION, ZERO OVERALL they really are that bad.... Read more
Seller
4th Sep 2018 (6 years ago)
R Nieri
Very professional friendly and responsive service provided by Fraser and the lettings team to find us a quality of rental property which we didn't think we would get.... Read more
Tenant
2nd Sep 2018 (6 years ago)
J GORDON
We were more than happy with our service here! Jamie especially looked after us, he was in constant contact, and could not do enough for us. Even after we had to go through another agent for a property, which was down to the properties on offer alone, and nothing to do with the service we received, Jamie was still in touch with a few last bits we needed. We were not immediately dismissed as a result of this, and he seemed genuinely happy for us.
Given the service, I would even recommend people go through these to sell as well as buy/let, as the manner of the business did make us lean towards properties with this agent. I could see no room for improvement.... Read more
6th Aug 2018 (6 years ago)
K Scullion
Great experience with both Sales and Lettings. No issues during the buying process and managed to get us a tenant lined up in 1 day of viewings alleviating our worry of having a void period. Couldn’t of asked for anything better. All staff very friendly and personable. We have done all this from London which with the distance we expected there would be an issue but the communication has been great throughout from both sides. Would recommend to others.
Our first contact was Scott in Sales who is very helpful and gave great advise on where to buy. Katherine and Fraser in Lettings were invaluable giving me lots of time and assistance making the process far less stressful than we expected it to be.... Read more
Seller
26th Jul 2018 (6 years ago)
C Davies
No Communication between the staff . The right hand does not know what the left hand is doing. A shambles of a company.... Read more
17th May 2017 (7 years ago)
C Rapman
Efficient, professional & courteous staff in the Lettings Team... Read more
24th Mar 2017 (7 years ago)
C Jones
As a landlord I have used swetenhams twice to let my city centre apartment and must say Greg and Katie work really hard and are very focused on providing great customer service by keeping me up dated wth viewing, leads and converting into a let very swiftly and professionally. Thanks for all your hard work over the last few weeks from one let finishing and a new one starting as well as turning a deep clean around in a few hours ready for new tenants to move in, you should be really proud of your hard work and dedication as your efforts have made my life so much easier.... Read more
Landlord
10th Feb 2017 (8 years ago)
S Owen
Great friendly team who helped us get our first flat sorted quick and simple.... Read more
Tenant
11th Jun 2016 (8 years ago)
K B
Fantastic lettings team. They found me the perfect tenant quickly and kept me up to date on the process all the way through. Highly recommend.... Read more
Landlord
9th Apr 2016 (8 years ago)
A Dann
The broker Jon was great but the rest of the staff are incompetent, slow and lack communication with each other which nearly lost us the house we were buying through them. They also lost track of the keys which cost us call out charges from workers we had booked in, Swetenhams refused to compensate us for these charges. Expect terrible service.... Read more
Buyer
13th Mar 2016 (8 years ago)
A Hofman
The poorest service that one can offer. Very unprofessional. I lost a month because of their so called 'mortgage advisor'. Even complaining to the Sequence's head office didn't change anything.
Please avoid as much as possible.... Read more
30th Sep 2013 (11 years ago)