S Chadwick
Terrible. If they don't answer the phone you are probably better off.Everything is too much trouble and it's all your fault.... Read more
3rd Oct 2021 (3 years ago)
E Sem
If I could would give -5 stars. Extremely unprofessional estate agent. Needed to write 3 times to find out specific information and got snarky attitude and different information in each of the emails. Please save your time and don't even p
Bother with their properties. Probably of something is broken in flat it's not going to be fixed anyway if the attitude is already bad with potential clients.... Read more
Tenant
16th Sep 2021 (3 years ago)
P Nandha
Called from dubai for an enquiry on one of their flats and his tone and words were ridiculous. Have never heard anyone at all talk like that. All answers to my questions were no no and no.... Read more
18th Aug 2021 (3 years ago)
A Jones
Dissolved 29/9/20 but operating!! Unprofessional, unethical and rude avoid if you can, if you do rent with them at the end of your tenancy they will use unethical tactics, accuse you of all sorts and exaggerate or distortion in order to con you to help landlord keep your deposit so report everything in writing whilst renting and when you move in, take photos. Report to Property Ombudsman, do everything in writing/email and make sure at the end of your tenancy you go through deposit scheme dispute process. Don’t let them work in collusion with landlord to keep YOUR money! If you need help go to citizens advice, contact Property Ombudsman even your local council or MP or save yourself money and hassle and go with another agent. Truly appalling and rogue I’m surprised they are still in business and haven’t been shut down. Companies House lists them as Dissolved 29/9/20 but yet are still operational? Shady... Read more
Tenant
17th Aug 2021 (3 years ago)
S Young
Upsticks should be called up yours. They don't get back to you they have had an advert for 6 weeks . Which has gone 6 weeks ago but still advertising it????... Read more
5th Aug 2021 (3 years ago)
C Dias
I'm appalled. Called to enquire about a property I was extremely interested in, refused to answer any questions, hung up on me mid sentence and didn't pick up any calls after that. Purely confused at their ABYSMAL customer service... Read more
7th Jun 2021 (3 years ago)
B T
After contacting via email, website forms and over the phone still no response. Over the phone was just advised to contact via the website again. A real shame as with this non-responsiveness I simply am no longer keen to enter into a contract with this agent, although the properties they represent would have been suitable.... Read more
15th Jan 2021 (4 years ago)
J Rajta
Ignorant and rude approach to customers. I rang the estate agent dropped my call, I rang again he didn't even care to act politely or to apologise, he kept asking how can I help you, so I said its regarding property is Suffolk to whom he promptly replied we already found tenants thanks for your call and hang up.
Awful! Glad you shown the worst of you, do not recommend to use your services at all.... Read more
20th Oct 2020 (4 years ago)
L Nyoni
Very rude agent????... Read more
28th Jul 2020 (4 years ago)
B Cornet
Sad thing is, there are some properties I really want to enquire about but been put off by the awful reviews. You need to address this before more people like me, are to put off to even call you.... Read more
11th Jun 2020 (4 years ago)
X Gorrachategui
The worst agents!!! His properties from Righmove ever are rented months ago. The man is the most rude person. Don't use this agency never!!!!!!... Read more
Tenant
7th Nov 2019 (5 years ago)
M Butor
Be aware you will never get deposit back
Be aware you will never get deposit back.
Doesn't meter if you even tiding up everything and cleaning you will never get your money back.
so everyone please be aware!!! as i had deposited £1100 , on the moving date i have done painting clear whole garden even cut the grass, also cleaned carpets which cost me in total about £300 and they still founded the way how to do not pay back deposit !
and i have heard from one person that like to do it in that way!
so basically if you dont care about your deposit then stick with upstix :)... Read more
Tenant
7th Sep 2019 (5 years ago)
F McHardy
“thanks for all your help and being a great agent ????“... Read more
13th Aug 2019 (5 years ago)
L Marsicola
unbelievably rude agent!... Read more
12th Aug 2019 (5 years ago)
A shah
Clearly like many people before me, I had the unfortunate experience of talking to Upsticks’ popular ‘estate agent’. For someone who claims to have been in the business for over 35 years he was the most rude, obnoxious and arrogant person in a service industry that I’ve ever spoken to. He cut me off during the phone conversation multiple times,verbally attacked me, spoke down to me and had the most offensive tone. As if this wasn’t enough he decided and I quote ‘there’s no point in continuing this conversation’ and proceeded to hang up the call in my face. I’m absolutely shocked at this kind of a service and have no idea how they run a business with such agents. A 100% would NOT recommend to anyone, save yourself the trouble. As for property owners, please do not go to this agency as this aforementioned man will single handedly and most certainly destroy any chances of getting prospective tenants.... Read more
17th Aug 2018 (6 years ago)
L Quested
I would like to take this opportunity to say thank you to Gary he was most helpful and very polite. Excellent service!... Read more
30th May 2018 (6 years ago)
L Holden
I have rented with Upsticks from last year. Just a massive thank you to Gary and the team for finding me a property that suited my needs, being there for me at the end of the phone if I needed them and for a very easy and efficient checkout. I would use them again 100%... Read more
Tenant
29th May 2018 (6 years ago)
S Longi
Fantastic experience overall, they treat you as their own and you know you are in trusted hands with them managing everything start to finish.
would recommend to anyone!... Read more
18th May 2018 (6 years ago)
C isaacs
I am absolutely baffled and actually upset. Upsticks property manager called me back after receiving my interest regarding an Ingatestone rental property advertised on right move. My delight at the call soon turned to feeling attacked and upset after the man told me 'Let me tell you whats available' i respond, saying thank you, before that does this mean the one i'd like to see is not available (just wanted to know before he told me more, his tone worsened and he said 'as per the start of this call (30 seconds previously) i will tell YOU what's available now.' I went to respond and after 2 words he hung up on me. Tried calling back, emailing and nothing. I actually hope he's ok, looking at other reviews he must be a very sad angry person. How can you rent a property from someone that behaves this way and why would they not care about generating business for the property owners. I generally want to rent in the area, now i'll go elsewhere.... Read more
Tenant
21st Feb 2018 (6 years ago)
O Andreevskikh
I had a very short and amazingly unusual experience with this firm. After sending a polite request about one of their properties to confirm monthly rent as there was weekly rent mentioned only and to request a viewing, I received an unbelievably rude reply stating that the price is what's mentioned in the ad with maaany "!!!!!!!!" and nothing about the viewing. They are clearly not interested in business.... Read more
24th Jul 2017 (7 years ago)