Poor communication- had to follow up myself for feedback after every viewing. Photos poor quality, no marketing / sales service at all really.... Read more
Seller
26th Nov 2023 (1 year ago)
J Carter
Asked for a viewing on a property for as soon as possible. They booked in 6 days later. On day of viewing they ring me and cancel my viewing! Was wanting to put an offer on this property too having sold mine last week. Really bad customer service!! Back to square 1. Was willing to offer over asking price too... Read more
Seller
13th May 2023 (1 year ago)
S Crosland
A very disappointing experience with VG trying to arrange a viewing for a house. When I initially rang to book, the response I got was - there’s lots of viewings already so it would probably go before our viewing. We arranged early finishes with both our employers so we could view the house from 16.30 - 17.00. We rang at lunchtime that day to say we would be 5 minutes late and the woman said it was fine because we’d booked for 30 minutes. We got there at 16.35 to an empty house, no estate agent in sight. When we rang to ask what was happening the woman didn’t care and said “we’d got the time wrong and it was 16.00 we should have gone (my email confirmation said 16.30) but it doesn’t matter anyway because they already have lots of offers for that house” 2 weeks later and it’s still up for Sale. I’m definitely avoiding them in the future!!... Read more
18th Apr 2023 (1 year ago)
J Wainwright
Extremely efficient and helpful estate agency. From a buying point of view they were faultless... Read more
Buyer
17th Sep 2022 (2 years ago)
R Rowe
Theee WORST CUSTOMER SERVICE, i have ever experienced. NEVER known anything like it, if i could give a ZERO i would!!!
Poor tenants and landlords that use the company, good luck... Read more
1st Jul 2022 (2 years ago)
I tried to find out information on this property after speaking to the owner of the estate agent, who contradicted herself several times and other colleagues.
The line was cut off; we called back straight away to be told an offer had been put in; they weren't accepting any other offers for the property!
I must say your customer service is dreadful.
After leaving a negative review Brook left me a voicemil to asking if I would like to put an offer in. No THANK YOU... Read more
Buyer
25th Mar 2022 (2 years ago)
A Scott
WOOD LANE COTTAGE SOWERBY
I tried to find out information on this property after speaking to the owner of the estate agent, who contradicted herself several times and other colleagues.
The line was cut off; we called back straight away to be told an offer had been put in; they weren't accepting any other offers for the property!
I must say your customer service is dreadful.
Update. My comment has now been hidden on the Facebook Post.
They have now returned asking me to put an offer in on the property!... Read more
Buyer
25th Mar 2022 (2 years ago)
C Johnson
We have worked together with VG Estate Agent for many years. We have always found them very professional and super helpful when we need to contact them. Congratulations on the 20th anniversary of business! Looking forward to many more successful years ahead.... Read more
17th Feb 2022 (2 years ago)
B Grimley
Do not rent from VG estate agents, as tenants they do not have your back at all. Worst estate agents we've ever rented from. Glad to not have to deal with them anymore.... Read more
Tenant
4th Aug 2021 (3 years ago)
D Patrick
Great Service ????... Read more
31st May 2021 (3 years ago)
B Horvath
Would highly recommend VG- I have rented, bought and eventually sold property through them and all staff were always responsive, friendly and supportive at all times. Most recently I have sold a house through VG and whilst selling a house is never easy, Nicola made the journey was always so lovely and helpful, kept me informed and helped to move things along.... Read more
Seller
1st Apr 2021 (3 years ago)
B Bennett
My experience with V.G. was very good they got back to me when they said they were going to not like the company I was using for my sale... Read more
Seller
31st Mar 2021 (3 years ago)
H SERVICE
The BEST place... Read more
3rd Oct 2020 (4 years ago)
D Evans
Unfortunately i certainly would not recommend this estate agent. Very unprofessional and confrontational. Not interested in selling properties unless they are the higher price points on file.
Never inform potential buyers about viewings or discuss offers.
Stay away.... Read more
2nd Oct 2020 (4 years ago)
N Booth
Never get back to you as promised. Asked twice for a viewing for 1 property 2 hrs after it was listed and they ignored me and then 2 days later it had gone and they said 'you've missed out this time' and they just never bothered to ring me back regarding a 2nd viewing after speaking to them on the phone... Read more
11th Aug 2020 (4 years ago)
J P
We had a very negative experience with this agent which ended up costing us over £1000 in wasted legal fees.
We were buying a house through VG that was advertised as having 13 acres of land. The conveyancing was well under way. Then we checked the plans against Google maps and realised that it was nowhere near 13 acres - it was only about half that.
We contacted VG Estates about this and were invited in to discuss it. We saw the owner of the business herself. She didn't even apologise for the error. Since VG Estate Agents seemed to deal in a lot of farms and equestrian properties that came with land, we would have expected them to be a bit more careful checking their figures on acreage. But they clearly hadn't checked at all. We were astounded that we didn't get an apology: the woman said that it was our fault as we had made an offer on the property on the first day it was listed, so "no-one else had had a chance to look and spot that there wasn't that much land." Really? An estate agent relying on people viewing the property to check whether the advertised particulars are correct?
The buyer wouldn't negotiate anything on the price so we pulled out losing our legal fees. A solicitor friend said we could have taken VG Estate Agents to court to try to recover these but we didn't want the hassle.
Happily for us, we found a bigger property within a mile of the first one for over £100K less and we moved in within a couple of months. The original property took nearly two years to sell via VG Estate Agents. We suspected that it was grossly overpriced in the first place, given that it only came with half the amount of land that they'd advertised.... Read more
Buyer
29th Feb 2020 (4 years ago)
D Flint
Only place I know of that stocks what I want. Excellent.... Read more
6th Feb 2020 (4 years ago)
R Barrowcliff
Polite and helpful staff.... Read more
22nd Nov 2019 (5 years ago)
C webster
Would never recommend VG, what a disgraceful and shocking experience we had from start to finish. A TOTAL NIGHTMARE.... Read more
24th Oct 2019 (5 years ago)
M Whyman
Excellent professional service from a well established company. They deserve the excellent reputation that they hold amongst local people.... Read more
21st Oct 2019 (5 years ago)
G FOX
Did a great job of selling our house... Read more
Seller
16th Aug 2019 (5 years ago)
J Gregory
Thank you for visiting our website. We are committed to protecting and respecting your privacy.
This Privacy Policy sets out the basis on which we process any personal information we collect about you or that you provide to us.
This couldn't be further from the truth... Be aware this Company is untrustworthy on every level.... Read more
4th Jun 2019 (5 years ago)
D Crowther
Sold our house and bought my house here can't speak highly enough of the service also rented a temporary home.... Read more
Seller
18th Nov 2018 (6 years ago)
G Deed
I would never even vue a house marketed by vg again, I found them to be untrustworthy and did not pass on my offer on a property to the vendor- I was frankly disgusted.... Read more
Buyer
27th May 2018 (6 years ago)
K right
Excellent. Friendly very professional..service.. Julia was great keeping me updated ..and informed..on my house sale i would 100% definitely recommend this local estate agent..thank you..to u all at VGs. Kay... Read more
Seller
25th Jun 2017 (7 years ago)