Z Zvirgzdina
Had a great experience with William H Brown Raunds office. Everyone we dealt with has been professional, polite and approachable. Specifically, I want to mention Aaron - very helpful, pleasant in communication, and ready to go the extra mile to explain and assist throughout the process. Great service!... Read more
10th Oct 2025 (5 weeks ago)
T Kayleigh

Will try and do an honest/constructive review here. We signed up with William H Brown raunds in November 24. To start with we felt they completely overpriced our property, we asked for a reduction due to no interest.
We went a good two months with no communication from them, only to find out the branch manager was demoted and moved to another branch. No one informed us of this, and seems staff struggled a little during this period, we randomly get a call from them one day saying he is the new manager and apologised as in his words “we had your house on the market but weren’t doing anything about it” during this period - which explained limited contact and barely any viewings. We asked what happens at the end of our initial term to which the manager did not tell us we needed to provide notice to end with them - even if your initial period has ended. He simply said in person to us “don’t worry about that right now” so we felt he’d not been upfront with us. This meant we were with them another 4 weeks longer than we wanted to be.
We asked for better communication going forwards. Not sure this was taken on board.
We finally received an offer at literally 5pm on the final day of our notice to end marketing with them. We accepted on the basis it wasn’t a large chain.
As conveyancing process continues, we are ready to exchange and pressing for dates, to then find our buyer has “added in a related purchase”. When we queried branch manager about this and we felt he could not be honest, we directly asked him when he learnt of them adding in a related purchase and we felt he answered like a politician literally dodged the question. We were told no related purchase was involved. What he was saying was different to the legal representatives. Unfortunately this delayed our process.
We finally completed in August. Even after exchange we received a passive aggressive comment from the branch stating they hadn’t realised we’d exchanged. Not sure how? Everyone else did. Not even so much of a congratulations on completion either.
Anyway, long story short, be wary of them. We know estate agents can perhaps bend the truth in a variety of ways but we really felt they were dishonest and the communication was completely lacking.
We will say Aaron was great and an asset to the branch, we found him to be the only one that actually gave us facts and felt like he wanted to speak to us. Thanks Aaron.... Read more
Seller
19th Sep 2025 (8 weeks ago)
K Denny
Cannot thank Aaron, Darren and Owen enough for helping us sell our home. It wasn’t without its issues but the team went above and beyond to make it happen. Thank you so much.... Read more
Seller
28th Aug 2025 (11 weeks ago)
J Spencer
Absolutely amazing team in Raunds. Aaron in particular went above & beyond to get a very frustrating house sale through with some solicitors in the chain being painfully slow. Got there in the end though. Thanks to Darren and all at WH Brown Raunds... Read more
Seller
5th Aug 2025 (14 weeks ago)
D Tower
Have dealt with the Raunds, William H Brown on a few occasions now and they’ve already been helpful. In particular on this recent occasion Aaron has been fantastic.... Read more
5th Sep 2024 (1 year ago)
D Quarmby
Just completed the sale of my house in Raunds. Great customer service from the whole team. A particular mention for Ellie, who went 'above and beyond' in terms of quality of service and keeping me updated. She was particularly influential in keeping some very slow moving solicitors on their toes!
I highly recommend this agency.... Read more
Seller
8th Aug 2024 (1 year ago)
Salon155
We moved from Raunds to London to start my new business. Piers & Ellie did a great job of sorting everything out for me and I can’t thank them enough!... Read more
21st May 2024 (1 year ago)
Vivian
The team did a great job selling my house. Efficient service the whole way through and always kept me informed. Would definitely recommend!... Read more
Seller
21st May 2024 (1 year ago)
D denton
The staff were a delight to work with and professional in their manner .... Read more
8th Nov 2023 (2 years ago)
House been on the market for over a year only 2 viewings had to push them many times to get updates rather than them talking to us
We went with their recommended price and there was no recommended actions to help us sell the house... Read more
Seller
14th Sep 2023 (2 years ago)
Our consultant went over and above her remit as a Mortgage advisor. We felt we were in the very safe hands of someone who was committed to helping us achieve our goal. She was professional in the way she dealt with any difficulties we approached her with and guided us through what we felt was a stressful and worrying time giving us confidence and reassurance every step of the way. We sincerely hope we have the opportunity to recommend her to anyone wanting mortgage advice and services in the future. We can't recommend her highly enough.... Read more
Buyer
1st Aug 2023 (2 years ago)
D E
In all of the years I've sold houses, Tracey and her team have certainly been the best. Other agents in the chain were rubbsih and the Raunds team jumped in and got the chain to exchange. They genuinely care. We used their recommended conveyancers who where equally brilliant. First class service.... Read more
Seller
27th May 2022 (3 years ago)
F Woodford
Tracy is super helpful and very knowledgeable... Read more
12th Mar 2022 (3 years ago)
M Murray
We had a really positive experience with the sale of our property in Raunds. In particular the Mgr and her team were very focused on achieving a fast completion after taking over a failed sale from a competitor. Would thoroughly recommend WH Brown Raunds. Will definitely use them again.... Read more
Seller
18th Oct 2021 (4 years ago)
L Townsend
Never had an issue while selling a property, good communication all the time. Plus great mortgage brokerage service.... Read more
Seller
13th Oct 2021 (4 years ago)
Stephen
We would highly recommend using William H Brown Raunds. We brought a house through them and they were absolutely brilliant. They really went above and beyond to complete the purchase, keeping all parties updated at all times. They were happy to answer any questions and would always get back to us. We never felt under any pressure, viewings were relaxed and we were given all the time we needed without ever feeling rushed.
Tracey and Lauren were superstars the whole time and we can't thank them enough for making the process a lot less stressful.... Read more
Buyer
6th Oct 2021 (4 years ago)
K Graur
Very helpful and very friendly especially Tracey.... Read more
29th Aug 2021 (4 years ago)
J Prouse
William H Brown in Raunds is fantastic I am a first time buyer that has dealt with Lauren, Rebecca and Tracey.
Lauren was outstanding at helping me know exactly what was going on all throughput the process and helped my dreams come true.
Rebecca is fantastic at doing my finances and Tracey helped get my property over the line.
Great team and I would recommend using them for anyone that's thinking of selling or buying.... Read more
Buyer
27th May 2021 (4 years ago)
J Smith
Very poor service and communication.
- Would always promise to ring back and let us know. Never did.
- Did not research the vendors properly, meaning we spent £1500 for no reason.
- No communication.
- Often gave erroneous excuses for things that were not ever plausible.
- Spoke with management team who ignored my e-mails.
With the number of estate agents on offer, I would strongly advise going elsewhere.... Read more
24th May 2021 (4 years ago)
C Wood
Lauren and Tracey have been amazing helping with the search for our new home. They have really listened to what we wanted, only sending through properties we would actually consider which was so helpful!
Even when they had nothing for us on the market at the moment, they still called to check in to see how we were getting on and to let us know they had not forgotten about us.
Although we have now found our home with another estate agent, they were so pleased for us and were so kind.
Very reliable and honest - thank you so so much!! Would highly recommend!! ????????????... Read more
Buyer
7th May 2021 (4 years ago)
T Brown
Very poor service and communication... Read more
22nd Apr 2021 (4 years ago)
Brilliant sales technique, had me believing they loved the property, when photos were taken they did not advice how to set the house up and then lazy selling, no one knew what the other had done and even one didnt even know how much the house was selling for. Go for magenta much better much more professional... Read more
Seller
25th Nov 2020 (4 years ago)
S Oughton
Absolutely fantastic service start to finish! The manager Dan came around and gave me a valuation, I had other agents in the area value my house as well, but decided to go with these guys as they were local and Friendly. Spent time asking me what I needed and where I was moving to and actually cared. I had the ladies come around my house and ask questions about my house as well before it went onto the market and sold it before it even hit market !! Couldn’t be more happier with the services and friendliness of the branch! Highly recommend them!... Read more
Seller
11th Nov 2020 (5 years ago)
S Cartledge
Very poor service. Never return your calls. Don't use them to sell or buy a property from.... Read more
13th Mar 2020 (5 years ago)
J nunn
Still contacting me after 4 years... Read more
29th Feb 2020 (5 years ago)
R Chapman
Great service accommodating and they take care of your need s what your looking for in a property... Read more
5th Oct 2019 (6 years ago)
N Denton
Houses... Read more
29th Jul 2019 (6 years ago)
Dreadful service. No communication, no viewings in several months even though we dropped the price well below what they suggested. Then they just gave up. Never even bothered returning calls. Never use them, be warned.... Read more
Seller
27th Jul 2019 (6 years ago)
I Ager
Pleasant friendly staff. Office is clean and tidy. Went the extra mile to try and find me what I was looking for.... Read more
28th Apr 2019 (6 years ago)
C Eley
Very Very poor service, never phone back, always late for viewings, negotiations are non existent which lead to loss of sale. Would never use this estate agent again... Read more
28th Mar 2019 (6 years ago)
I found William H Brown very positive and helpful during the sale of our house. The sale took longer than I expected but that was probably due to the fact that Christmas fell smack in the middle of the process. I felt that the valuation was accurate resulting in an offer being made within 8 weeks of being on the market. The completion of the sale seemed to take ages, but this was probably due to the fact that we were selling to first time buyers.... Read more
Seller
7th Mar 2019 (6 years ago)
R Scott
William H Brown have just sold our property in Raunds. In general the service has been very positive. Always turned up with viewings when they booked them.... Read more
Seller
9th Feb 2019 (6 years ago)
T Easy
Terrible service, missed one appointment completely and were often late. High staff turnover, managed one viewing in 4 months and the guy said it wasn't the right area.
My new agent has got several viewings arranged already.... Read more
Seller
10th Jan 2014 (11 years ago)