G Gordon
Every time i speak to someone they dont seem to no anything always have to comeback later soon as you ask a difficult question they are lost doesn't fill me with confidence... Read more
17th Dec 2024 (4 weeks ago)
C Sharp
Truly shocking service!!! (Kettering branch) all lovely at the beginning to get your signature then it all goes down hill. Communication was terrible, did most chasing ourselves. Moved into our property a week ago and still waiting for a call to tell us all is completed!!!!! I Had to hand over the keys to the buyer of my property as they never even bothered to ask for them.!! Begrudgingly paid for their terrible service, which I can honestly say they don’t deserve. Would never recommend or use again.... Read more
Seller
12th Dec 2024 (5 weeks ago)
D Burns
Astonishingly bad service from this company. Anyone looking to buy or sell should seriously think twice about using this crowd. We simply tried to buy a house that they were selling and even made our offer above the asking price to keep things simple.
There was issues from the outset just trying to get a viewing on the house as they simply never answered the phone (they later informed us that they are too busy to be answering phones). After a lot of perseverance eventually spoke to someone that wasn’t a great deal of help and had very little idea what he was doing.
Managed to get a viewing where we made an offer higher than the asking price………straightforward enough?
However over the next few days William H Brown still never answered their phone or responded to any communication attempts and I ended up having to ring another branch to get them to give the Kettering branch a nudge!!!
The other branch managed to give them a nudge and from this point we were then just met with nothing but arrogance and continued lack of progress, all very playground. It was at this point that we decided that we no longer wanted to deal with a company that conducted itself in this manner. We were just trying to buy a house and had even offered over the asking price, it shouldn’t be this hard!!
I believe that they were playing buyers off against each other and simply using our offer to try and bid up any other prospective buyers, in the process just costing everyone time and money and messing everyone around for their own gain. I doubt the vendor even knew anything about any of this, but it was enough for us to withdraw any further interest in the property or any other property being offered by William H Brown.
You have to ask yourself if they won’t even pick up a phone for days when you’re spending hundreds of thousands of pounds what are they going to be like if there was ever a problem to sort!?... Read more
Buyer
9th Dec 2024 (6 weeks ago)
Only 4 viewers in 13 weeks, just keep asking to reduce price!... Read more
Seller
19th Nov 2024 (8 weeks ago)
E Hu
As a tenant I do not recommend. They both doubled billed me and failed to post payments I had made. Repairs were never done. Landlord was an absolute psycho. Absolute nightmare.... Read more
Tenant
8th Nov 2024 (10 weeks ago)
C Dombodzvuku
Friendly and reliable team.... Read more
5th Sep 2024 (19 weeks ago)
V Kyereme
Staff were professional, responsive and efficient. Very pleased with service provided. Thank you, especially to Ousman.... Read more
3rd Sep 2024 (19 weeks ago)
J Griffiths
Jess from WH Brown in Kettering, was very easy to talk too, friendly had answers to all our questions. I have meet a few estates recently and all very pushy, but Jess talk thought what was going to happen and that she would only call if it was convenient. All round great experience. Thank you Jess... Read more
2nd Sep 2024 (20 weeks ago)
M Wronkowski
Sinead took us through couple of viewings and I must admit that she is extremely polite, professional a patient on every occasion. I would definitely recommend her if you look for an estate agent. ??????????... Read more
2nd Sep 2024 (20 weeks ago)
A Stanescu
Very professional and helpful... Read more
24th Aug 2024 (21 weeks ago)
S Zaman
express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed.
Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront.
Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation.
The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company.
We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.... Read more
Buyer
18th Aug 2024 (22 weeks ago)
M Khan
Horrible experience for using them as my letting agents. They lied about everything related to the house just to get me to sign a tenancy contract.
Will highly recommend against using this agency!... Read more
Landlord
9th Jul 2024 (6 mo. ago)
L Andrew
I placed an offer on a property and a week or so later I had to chase this up, where I was kindly asked to give a few more days, as I’m presuming they wanted to see if they could better it. Which is understandable. A few more days passed by and I chased again, and was subsequently told my offer had been accepted. Fantastic news….. or so I thought.
I exchanged my estate agents details that I was selling with, solicitors etc etc, went through the identity checks only to be told a few days later that another offer had come in and would I like to increase mine. So by now I think I’d wasted around 2-3 weeks. Obviously Tracy who I was dealing with couldn’t get her ducks in a row and massively messed me around, I refused to do business with such an estate agent because imagine if we got weeks down the line, and they then accepted a higher offer. Someone could end up potentially homeless or having to cancel the sale on theirs. Trust is huge as there is already a high degree of uncertainty and stress at it is.... Read more
Buyer
2nd Jul 2024 (6 mo. ago)
L Brown
Amazing team! Friendly and attentive, showed me a few properties which I missed out on but they kept looking for me till I could one! Thank you WHB... Read more
B Patnaik
Enio and his team are extremely helpful. They look after my house very well. They also take care of the tenants in the house. As a landlord, I am very happy with them.
They are professional and also the best in kettering area. I would highly recommend them to any landlords or tenants to take their services.... Read more
Landlord
30th May 2024 (7 mo. ago)
A Goward
I have always found the team at William H Brown to be extremely helpful, supporting and very knowledgeable. Enio in particular is very helpful and always goes the extra mile to make sure everything is as it should be. Thank you so much for all your help and support guys... Read more
30th May 2024 (7 mo. ago)
F D'ANGELO
Always a pleasure to deal with these agents and Enio the branch manager always goes above and beyond!... Read more
30th May 2024 (7 mo. ago)
E Mavhusa
By far the best service I received from Kettering Real Estate Agents. I was looking for a house to let and all other agents were dismissive of my case as it was quite unique. Not only did Alanah help us navigate the challenges of the complex situation, she also led us to the perfect property where I have happily settled with my family. I would strongly recommend William H Brown to friends and family.... Read more
Landlord
5th Feb 2024 (11 mo. ago)
Really poor. Gave the impreesion they had investors then once they got the listing they said the had no investors. misleading homeowners... Read more
Seller
27th Dec 2023 (1 year ago)
R Jonikas
I had a lot of help from WHB, from their side everything was excellent.... Read more
22nd Dec 2023 (1 year ago)
E Boister
Absolutely brilliant service. All my questions were answered with great responses... Read more
18th Oct 2023 (1 year ago)
R Makota
Rentals team... Read more
12th Oct 2023 (1 year ago)
Y Makota
For the rentals team of William H Brown... Read more
12th Oct 2023 (1 year ago)
L Tagwadda
Very friendly and welcoming people..,I’m impressed????they’re also reliable... Read more
10th Oct 2023 (1 year ago)
M cookie
Lettings department very helpful, best one I've visited so far... Read more
10th Oct 2023 (1 year ago)
O oluremi
Lettings team... Read more
5th Oct 2023 (1 year ago)
N Gonyora
Lettings team... Read more
5th Oct 2023 (1 year ago)
B sanders
I was recommended to use Willian H Brown and right throughout the process of finding suitable tenants for my property the agents were genuinely helpful and up front in every way. I had no problem at all with their thorough and professional approach to quickly securing an agreed tenancy with the right-minded tenants.
I can only recommend their services to anyone who wishes to either sell or rent their property. It was a pleasure to engage in business with them.... Read more
Landlord
29th Sep 2023 (1 year ago)
A Singh
Enio and Alanah helped me find a house for rent. Good good service, very happy in my new house.... Read more
Tenant
20th Jul 2023 (1 year ago)
C Wieland
William H. Brown in Kettering sold my house within 48 hours after being in the market.
I will definitely recommend the Kettering branch for any property services you might need.
Chris W... Read more
Seller
20th Jul 2023 (1 year ago)
S Saraci
I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction.
Lack of Communication: Throughout the entire process, the estate agent seemed disinterested and unresponsive. Phone calls and emails were rarely answered, and when they did respond, it was often days later. If we had to talk to them we had to turn
in their office as nobody would answer.
Unreliable and Unorganized: displayed a complete lack of organization , nobody seems to know anything.
Numerous attempts were made to contact our assigned property agent, Lucas, without any response. We found out Lucas had left the firm only after I had to visit the WH Brown office ( as nobody answers the phone or replies on the emails) and no one had bothered to inform us or assign a new agent.
Our property's valuation was reduced by £10,000 WITHOUT our consent or prior knowledge. And other plenty numerous things they have done to us.
After writing a formal complaint that had to go thru the property Ombudsman they finally came back to us , but we ended up the contract them finally.
I had to write this review as even though more than a week our house is not on sale anymore with them ,. the “ For sale” sign has not been removed from our property despite multiple calls .
As a property owner, I believe I have the right to decide when the "For Sale" sign should be removed. However, William H Brown seems to be indifferent to my needs and wishes, which is unprofessional and disrespectful.
I am deeply dissatisfied with their service and will be seeking assistance elsewhere in the future.... Read more
Seller
19th Jul 2023 (1 year ago)
E Owen
Great experience! Completed within two months with no issues! Robin was great with my mortgage, would 100% recommend!... Read more
7th Jul 2023 (1 year ago)
S Mcneally
Robin the mortage advisor was fantastic ! Great knowledge and worked entirely based on my best interests. I would absolutely use Robin again. Si... Read more
28th Jun 2023 (1 year ago)
S sheridan
Iv used this company and branch before , without any problems, so I went back there as we are selling our house , once they had us sign up , and all the bull s—, there was no communication, no calls , lies from different staff , I would not use this company as they are very unprofessional, , and no customer care, think twice,... Read more
Seller
5th Jun 2023 (1 year ago)
P porter
Rang them twice left details aswell didn't even get back to me unless.... Read more
4th Mar 2023 (1 year ago)
T Robinson
Clear, detailed and positive service for a valuation of my property. Would recommend.... Read more
Seller
23rd Feb 2023 (1 year ago)
S Bamfield
They were very helpful with my enquiry and responded swiftly and professionally. I would definitely use them in the future if I had need to do so and would recommend them to anyone needing their services. We didn't end up needing them as a different property caught our eye, but, this is the ONLY reason I have been unable to give them 5 stars... Read more
2nd Nov 2022 (2 years ago)
J Negi
The team at William H Brown and more specifically Enio has been really proactive in managing the let of my property. Throughout the process he has kept me updated of the progress and has been very approachable. Would definitely recommend them.
Regards,
Jas... Read more
Landlord
12th Oct 2022 (2 years ago)
R resources
I was exceptionally pleased with the way the duo of Enio and Evie supported my quest to secure a place! Have used quite lot of property agents but their support was. Quite outstanding! Hope and pray it stays that way else improve more! Thanks for your care!... Read more
3rd Oct 2022 (2 years ago)
M Rogers
Valuation conducted honestly and professionally by Ethan Richardson. A pleasure to show him around my property. Offered valuable advice and answered all of my questions. A+++... Read more
Seller
14th Sep 2022 (2 years ago)
D Whilby
Evie has been the most amazing agent. She has gone above and beyond for us from the very beginning to now as we are still settling in. Very particular, very professional and responsive. Efficient and effective in every way. Services and responses are timely. Wish all services was this smooth and effective. Evie is an asset to the company and will effect massive growth as she is compassionate about customer services.... Read more
31st Aug 2022 (2 years ago)
X harry
I can’t thank this lovely lady Evie anough from the Kettering branch she’s amazing at her job she goes over and beyond her job role thankyou for being the best Evie !your company are very lucky to have you... Read more
5th Aug 2022 (2 years ago)
M D
The team at William H Brown have been fantastic over the last 18 months, as for different reasons we had a long period of tenant leaving and sale. They stayed diligent throughout and were responsive and went the extra mile in a number of ways to check things and move everyone along in the process. I completely trusted them. Thank you especially Emily and Tim - you were awesome. Have a great summer.... Read more
11th Jun 2022 (2 years ago)
M Patrick
When myself and my partner were starting to look at buying a house Emily arranged us to have a mortgage appointment with Robin. Robin has been outstanding and has gone above and beyond to help us apply for a mortgage and point us in the right direction when choosing solicitors and other little queries. 10/10 Robin!!!... Read more
10th Jun 2022 (2 years ago)
M Luther
Both Cheldon and Enio have been very professional and approachable and have helped me to quickly find a tenant for a room in my HMO. Thank you so much.... Read more
Landlord
16th Mar 2022 (2 years ago)
M Stirland
I have bought 2 properties for rental through william hb. They have been pro active, and intelligent throughout. They know the local market, and have been remarkably helpful. I would highly recommend them. Especially Emily ( loads of energy)... Read more
Landlord
11th Mar 2022 (2 years ago)
M Allinson
No problems... Read more
21st Jun 2021 (3 years ago)
A Carroll
Evie was one of the sweetest people, who was so helpful and just willing to offer advice. I would 100% recommend... Read more
1st Jun 2021 (3 years ago)
Y Adeeko
I would like to say a big thank you to Evie for helping us find the perfect property and Landlord. Evie was so committed, professional and consistent in finding us a place. We love the place and can’t wait to make it our home. If we have to do this again, we would definitely do it again with Evie and WH brown.... Read more
Tenant
13th May 2021 (3 years ago)
D Watts
Thank you so much Courtney and Evie you have found me tenants for my property. You are both Amazing, Professional, thorough and such lovely, bubbly ladies to talk to. It's been and will be in the future a pleasure working with you.... Read more
Landlord
1st May 2021 (3 years ago)
L Brennan
Highly recommend, Emily sorted out a valuation of our home within days, very responsive. Great advice given and very pleased with the valuation!! Thanks guys for your help and expertise ????... Read more
Seller
22nd Apr 2021 (3 years ago)
P Monda
Evie and the Kettering branch have been amazing at sourcing us a rental property within our budget and location. The whole process has been very efficient and we cannot thank Evie enough for her prompt response to all our queries.
10 out of 10 service all around.... Read more
Tenant
20th Apr 2021 (3 years ago)
G Malyan
Had a really good call with Emily and Robin, who provided some great advice on Mortgages and their services. Very useful and informative!... Read more
29th Mar 2021 (3 years ago)
J Reay
My partner and I are first time buyers, and Emily has been super helpful with everything – even my very specific wants and needs for a house! Kept us in mind when a perfect property came back on the market, and we're now about to make an offer, so fingers crossed...!... Read more
Buyer
29th Mar 2021 (3 years ago)
J Gray
Myself and my partner have been looking for our first home together for a while and Emily at William H Brown has been incredible. She always had us in mind when properties came on the market and was very patient with us. We would really recommend anyone looking for a property to ask for Emily. Give her a pay rise!... Read more
26th Mar 2021 (3 years ago)
William H Brown Estate Agents Kettering have been outstanding organising all matters concerning viewing and mortgages. Highly recommended estate agents namely Dan Branston and mortgage advisers namely Robin Buckmaster who has been very contactable and offering lots of useful advise throughout lockdown and quick responses around the clock.... Read more
Buyer
13th Mar 2021 (3 years ago)
D McCreath
Having dealt with this branch for 3 property purchases, I would recommend using their services.
They communicate well, are friendly and professional.
Cheldon kept me informed every step of the way of my purchases and Courtney has been so helpful when arranging tenants for the properties.
I will certainly continue to use their services going forward.... Read more
Buyer
9th Mar 2021 (3 years ago)
S Mason
Emily gave me really good advise we were looking to sell a house and we didnt know where to start. She helped us with great advice and was always friendly even when we got stressed.... Read more
Seller
4th Mar 2021 (3 years ago)
H Ankomah
Had a great experience with William H brown; I had expertise advice from Cheldon, he showed me which houses to go for in my price bracket and patiently helped me in what sort of house I'm looking for. Explained brilliantly on how the move will take place and explained to me all the details I needed to know. I would definitely go to Cheldon in the future; has made my thought process very clear.... Read more
4th Mar 2021 (3 years ago)
P chambers
Paul & Rose Chambers has found the experience very good Robin and Emmely have treated us very well very friendly kind and professional... Read more
4th Mar 2021 (3 years ago)
M Patel
Cheldon was extremely helpful and professional in dealing with our requirements would definitely recommend him.... Read more
4th Mar 2021 (3 years ago)
R Lorrimer-Roberts
Absolutely loved these guys! They are so helpful, professional and consider everything you want in a property whether that’s a rental or sales property!
The mortgage advisers are always on hand for answering questions that we needed as well as the sale agents!
Thankyou all soo much for a lovely, smooth experience with our property!
Definitely a 5* in our eyes! Definitely recommend them!... Read more
4th Mar 2021 (3 years ago)
C Barrett
Would like to give a big thanks to Emily and Robin who have helped us tremendously, we are first time buyers so talking about mortgages and buying a house can be very daunting but Emily and robin have been consistent in keeping us updated and answering any questions we have making the whole process a lot less stressful! 100% Recommend these guys.... Read more
Buyer
4th Mar 2021 (3 years ago)
J Langin
William H Brown, Kettering were brilliant from the off! They sold our property within 7 days of it being on the market. We also purchased a property which was under their sales. The property we are now in is fantastic and we have really settled in despite only being in 3 weeks. It really is a family home. Cheldon was always happy to assist with the updates on the move and went the extra mile to help us when we had a delivery to the new house when the move date had to be pushed back (this wasn’t William H Brown’s fault). Robin, mortgage advisor couldn’t do enough for us either and again went the extra mile to get things over line and in place for us. Dan the Branch Manager again was very helpful and professional in keeping us updated on progress.
Highly recommended Branch. Thank you in helping us move into our New Family home.
10/10... Read more
Seller
4th Mar 2021 (3 years ago)
F Caporossi
available to help find ideal solutions for you... Read more
29th Dec 2020 (4 years ago)
J Moffat
Really please with the excellent professional service I received from Courtney and Jake.... Read more
30th Oct 2020 (4 years ago)
V CHOPRA
Placed an offer on a property, was told it has been accepted, So I arranged the mortgage and everything else only to chase them up after 2-3 weeks to find out that it has fallen through, I dont understand why Lie !!... Read more
Buyer
13th Oct 2020 (4 years ago)
D Filios
Lunch service was very good but exeptionally expensive. 4 of us shared a variety of starters. Worth a visit in the summer when garden is accessible.... Read more
28th Sep 2020 (4 years ago)
F Bird
I would highly recommend the team at William H Brown to anyone wishing to let their property, as you'll receive an outstanding service and peace of mind they are working in your best interests!... Read more
Landlord
30th Aug 2020 (4 years ago)
A Rehal
Good experience especially with Jake West in getting my new home in Kettering all sorted. Thank you for making this a smooth transition. Friendly staff.... Read more
Buyer
22nd Aug 2020 (4 years ago)
C Falconbridge
Thanks Jake for going above and beyond in helping me secure and move into my new rented property in less than a week. Outstanding service and a great property!!... Read more
Tenant
17th Aug 2020 (4 years ago)
F Considine
A big thanks to Jake West at William H Brown, Kettering. Jake helped us find exactly what we were looking for within our budget as well as dealing with all the stresses and complicated issues that can arise whilst trying to move. Excellent service and highly recommend if you are looking to rent in the Kettering area. Thanks!... Read more
Tenant
8th Aug 2020 (4 years ago)
G Coles
Can't fault the team here did a fantastic job in arranging and sorting everything out. In particular paige Wyatt worked around the clock to make life easy. Brilliant estate agents... Read more
2nd Jun 2020 (4 years ago)
A Flips
Business card posted through door saying "we can sell your home". This makes me think you are so desperate, your service must be so bad that you have to resort to mailing through peoples doors. Business works from word of mouth. Not cards through doors. I will never use you because of this.... Read more
14th Feb 2020 (4 years ago)
S Csermak
Very efficient. The staff are concerned with client 's situation and support you all the way. They are fast to respond and give feedback.... Read more
15th Jan 2020 (5 years ago)
D Brownsell
A poor excuse for estate agents, selling tenanted properties as empty... Read more
11th Jan 2020 (5 years ago)
J francis
Brilliant letting agent. Let my house out in less than 24hours of putting it online. Jake and Paige always kept me updated, nothing was ever too much trouble for them. Would highly recommend them.... Read more
Landlord
12th Sep 2019 (5 years ago)
C upcraft
Whilst on with 2 agents William H Brown were the only proactive agents, regularly updating me, and keeping my informed with what they were doing to sell my house. I accepted an offer through them and the process was as smooth as I could have wished.... Read more
Seller
29th Aug 2019 (5 years ago)
S Farey
Lettings and ssles... Read more
7th Feb 2019 (5 years ago)
C Smart
Used William H Brown to rent my first rental and I don't normally write a review on things however on this occasion the service was so good I felt like I just had to share!
Firstly we were very picky lol, and the lettings team were really patient with us from the start and showed us lot's of different properties that suited our needs and also a couple of 'outside of the box' properties. They really were like Kettering's own Kirsty and Phil!
Once we were in the property there were a couple of issues that were picked up on the final checks of the property after the previous tenants had left (moving out marks and scratches) which were rectified in a timely manor.
Craig the lettings manager was always on hand to speak to me and if he wasn't then his team member always made sure to help me with my queries or if I left a message they were quick to get back to me.
Overall i'm really pleased and would definitely use again! Thanks guys!... Read more
Tenant
3rd Jan 2019 (6 years ago)
J Mojsak
Super fast when I was moving in, but after moving out over 7 weeks ago, still haven't received the deposit back. Nobody is responding on my emails, when tried to call the Agency - all were at the meeting. Had to chase the Landlord and the company dealing with deposits myself, still unsuccesfull. Would not recommend for lettings, takes way too long to receive my money back.... Read more
Tenant
22nd Oct 2018 (6 years ago)
L Eady
I would like to say a great big thank to the great team of people who work there ie Debbie Denise, Robin morgage adviser and Annette for all thier hard work in dealing with the sale of our old home and the buying of our new home nothing was too much bother for them.... Read more
Seller
16th May 2018 (6 years ago)
CustardToaster
As a letting agent, they did a very poor job.
Had to contact several times and leave multiple emails and messages over the course of a week for a simple update on how things were rolling, as they were waiting for a gas safety certificate.
When I moved in, work that I was promised would be done had not bene touched, and nearly 6 months on still hasn't been finished. I realise this in particukar is down to my landlord, yet William h brown did nothing to fight on my side besides "tough luck" as they already had my money. They were however happy to be a letting agent for a property without smoke alarms, technically making it illegal to let out, yet they didn't seem to care and wouldn't press the landlord for any changes as again, they already had my money.
Overall, lack of communication and support.... Read more
Tenant
16th Mar 2018 (6 years ago)
K Klyne
When nobody else could sell our home, everyone at Willian h Brown worked tirelessly to sell it. Debbie did an amazing job as did everyone else. I would highly recommend this company to anyone wanting to sell their home.... Read more
Seller
13th Oct 2017 (7 years ago)
K Brown
Excellent company. We have just bought our first house through WHB, and I actually do not think we'd be in it right now if it wasn't for WHB!! To give a rundown of what happened: we were first matched to this property by Dannii - we liked this as it was very proactive. We were given the opportunity to use the Connell's Group incentive plan, which mean that WHB would be handling all aspects of the sale, and we would be using their in-house Broker. We were a little unsure of this, but after meeting Robin (the broker) face-to-face, we went for it. Robin was excellent at calming our FTB nerves and was always easy to contact, it felt like he really did care about our situation and was very easy to talk to. We cross-checked the mortgage product he offered us, and were very pleased with it.
To cut a long story VERY short, the sale itself did not go smoothly. We were in a chain, and one of the properties up the chain had problems of various sorts. Throughout it all, Debbie was fantastic. Easy to contact, completely reassuring, very flexible and honestly did most of the work some of the solicitors should have been doing themselves!!! We don't think we'd have completed this sale without her. We were so relieved we had contact with an agent that honestly cared about our situation and that of our vendors.
Thank you so much WHB!!!... Read more
Buyer
4th Sep 2017 (7 years ago)