Palmer Snell - Yeovil

Yeovil

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Laceys Yeovil Ltd

Jamie Grievson has been very helpful in finding us tenants for our rental property in Yeovil since we decided to use Palmer Snell, Yeovil last year. He is responsive, proactive, professional and easy to converse with. I would definitely recommend him to any landlord and very happy with the service I have received so far.  Many thanks Jamie!

Thank you Jamie for all your work in getting us tenants quickly and easily, it was very much appreciated.

Very professional and very helpful. I cannot thank Jamie Grievson enough for all of he’s help and guidance when I was getting my house.. I was moving from Sunderland and really stressed but Jamie helped make things run as smooth as possible. Very friendly and helpful.

Really happy with my experience so far. Very good with responses and always so polite. I’ve been speaking to Shabel for the past week and he has been very helpful and really made everything a breeze, very good communication and professionalism and we now have a move in date so very excited! Thankyou so much. Definitely recommend

The staff in Yeovil Palmer Snell and in particular Jamie Grierson, were excellent and very very helpful through the whole of our rental process and managed to get myself and my partner into a new home between the 2 UK lockdowns, top work by all concerned!

As the owner of a rental property, I have been working with the letting department for over a year now. During an unexpectedly complicated renovation the team offered me support and encouragement holding keys for me throughout. On completion of the project they quickly found a tenant who has just moved in. I would highly recommend Palmer Snell Lettings if you are looking for a management company to handle your property.

My landlord has been on to them since 28th Feb about our neighbours (who let through them) about their fence that fell down in our garden, I understand we have been in a pandemic, however many construction workplaces have been open for sometime and it's still not been sorted, been phoned left emails and answer messages, and still nothing! Very angry as have a dog and a 3 year old son that try and go into their garden it's not safe, but they clearly do not care! As already stated it isn't myself that lets through palmer snell it is my NEIGHBOURS! If someone could actually phone me back as you have my number now that would be great.

I have done the checks with home let was told my credit was too low but was informed I could try use a guarantee send them all the details nothing has been done about it try to call and send email no one has contact me.As a support worker I’m trying my best not to visit places unnecessarily I’m thinking of others too but I’m not sure if I should just visit the office for something I could have been helped over the phone

Before I start; our sale coincided with the COVID-19 pandemic, so delays and uncertainty were to be expected. However, I would seriously reconsider if you are thinking of selling your house through Palmer Snell in Yeovil.

To start, the agent who came out to see us certainly talked the talk, giving it ‘the big one’ about being better than the other estate agents we had used and why we shouldn’t have chosen them in the first place. Typical estate agent nonsense.

It started well with a couple of viewings on different days, but then Palmer Snell told us we would have 3 viewings on the same day. The first was genuine, the second was a phantom viewing, the third never happened. We appreciate they use the block booking technique to create a sense of urgency for buyers, but we certainly did not expect them to try and fool us in to thinking there was more interest than there actually was.
To explain, we have proof that the second viewing was in fact not someone interested in the house, but a friend/colleague of the Palmer Snell agent supposedly showing prospective buyers around our home. They had a good natter about their personal lives in our kitchen, discussed what we looked like from the photographs on the wall, had a quick tour saying ‘they shouldn’t have a problem selling this place’ and then left together. Again, we have absolute proof of this. To top that off, they didn’t hang around to see if the third viewing would arrive, so presumably it didn’t exist.
We were desperate to sell, so didn’t want to call them out on this for fear they might not both too much with our property. However, I thought I’d press for some feedback from the second and third viewings. The agent's response; “pretty much the same as the first viewing”. Lies.

We finally sold, but then the COVID-19 pandemic hit, so we fully appreciated that there would be delays. However, as all other estate agents opened up and carried on, Palmer Snell in Yeovil did not. If we wanted to get in touch, we were told to send emails to a particular address. When we did, we received an automated response saying that this mailbox was no longer being used. All phone lines went dead. We ended up having to provide updates to the other estate agents in the chain as they couldn’t get a response either. Woeful to say the least.

To top it off, we made the mistake of going with their own solicitor (Countrywide Conveyancing) as they would be able to push things through quickly and get regular updates. Feel free to check out the review on this useless company too if you have a minute. We’ve certainly learned our lesson.

I appreciate that reviews are often only left when you have something to gripe about, but as you’ll see from my profile, the vast majority (apart from Countrywide/Palmer Snell companies) are pretty positive.

Best of luck if you do choose these guys.

They didn't bother turning up to the arranged viewings and seemed put out when I questioned why they didn't let me know they werent attenting

Very professional and without the spill that sometimes comes with some estate agents.

Mixed feelings if I’m honest. As a buyer, it was a great pain to get responses from the agent,  they did not return phone calls and left multiple emails not responded to. I get that it is just business, but at least get back to people so they are not left hanging. The financial services chap was polite and professional, however did appear to use most of the hard sell tactics in the book, nothing shady just knew the tactics he was using from my sales days. 
Overall, I would be put off buying a property if it was via this firm, however I cannot comment on selling or renting.

Would I recommend Palmer Snell.?.....yes I would. Professional, friendly and always ready to  listen and offer help and support. Top job guys and special thanks to Kirsty, Luke and Suzi.........no more visits from me on a Friday as it all went very smoothly. Thank you ????

I was a first time buyer and Darren Crocker from Palmer Snell Yeovil was recommended to me even though I don’t live in Yeovil. Darren explained everything clearly, patiently and answered all my questions even if stupid ones with kindness. He was always quick to answer any phone calls and emails and liaised with solicitors and estate agents that were causing unnecessary stress and problems. I can’t thank Darren enough for everything he done, the thought of buying a house for the first time on my own was scary but wasn’t with Darren behind me. Thank you again. I would highly recommend him to anyone.

Mixed feelings if I’m honest. As a buyer, it was a great pain to get responses from the agent,  they did return phone calls and left multiple emails not responded to. I get that it is just business, but at least get back to people so they are not left hanging. The financial services chap was polite and professional, however did appear to use most of the hard sell tactics in the book, nothing shady just knew the tactics he was using from my sales days. 
Overall, I would be put off buying a property if it was via this firm, however I cannot comment on selling or renting.

Countrywide that supports Palmer snell have given me nothing but stress. Saying I haven't paid 1 month of rent and then trying to charge me £3200! Renewing the tenancy wasn't easy either! They didn't send any emails regarding the tenancy agreement or about the rent increasing! The only email I got was them saying that they hadn't received a signed document, even though they never sent me one!!

A warm, friendly and a professional team who look after you every step of the way.  From selling to purchasing my new property, they took away the stress and hassle that comes with moving.   Thank you very much Kirsty, Luke, Suzi and Katy :)

Really lovely experience will Palmer Snell in Yeovil, both Jazz and Arron have been wonderful throughout the whole process and made everything run smoothly. Highly recommend.

I have just used Darren Crocker, Palmer Snell,  Yeovil to switch my mortgage on a BTL and the service was 1st class and I will certainly recommend Darren to my friends

-Actively persuaded us to put our house on the market at a low price by saying they would do an open day and secure offers over the ‘offers over’ price. 
-Failed to advertise open day or tell potential viewers they were not able to visit until the open day. 
-Failed to tell us they weren’t going ahead with the open day even when we asked them. 
-Secured an offer and advised us the potential buyer would ‘definitely go up’ then failed to get back to us for more than 24hours. We found out (after chasing) that they had sold the buyer another house instead. 
-Never gave feedback unless chased. 
-Frequently failed to get back to calls / emails. 
-Often gave minimal notice of viewings. 
-Got caught out in stupid lies eg ‘They can only do today because they’re from away’ when ‘they’ turned out to be local. 
-Failed to put a board up for weeks even though we have lots of passing traffic and appealing road frontage. 
-Didn’t arrange to take down property website listings at the end of our notice period holding up our launch with new agent. 
-Branch staff completely unable to resolve internet listing problem or tell us how long it will take to get the adverts removed due to the large, corporate nature of their business. 
-Their internal complaints procedure commits to respond to issues within 15 days so we may not be shot of them for a while yet. 
STEAR WELL CLEAR UNLESS YOU HAVE PLENTY OF TIME TO WASTE!

I've never used a letting agent before but can honestly say that the entire process was seamless, namely down to Jazz in the Yeovil office.  She was so helpful, friendly and her attention to detail throughout was second to none.  Highly recommended!

Palmer Snell Yeovil were frankly great! Haven’t rented in many years but from the Rightmove alert to getting the keys, the process was made very easy for me. Very professional friendly helpful team! Thanks.

It is not very often that praise is given (And I am usually a grumpy mare at the best of times)

However, a hugely deserved shout out to Jamie Grierson and his team at Palmer Snell, Yeovil and Taunton. 

I had massive reservations about renting via an agent, having never done so before, however, they handled my million and one questions, and concerns with friendly professionalism.
Last week, my children and I finally moved into our new home, and we could not be happier (Although I am bored of boxes!!)

Thank you all!!!!

Yeovil office was very efficient with the rental and Jazz was warm and welcoming on the veiwing, very knowledgable and very helpful. Everything was quick and problem free. The experience as a whole was a pleasure. Thanks!

Cancelled valuation at short notice. Very casual about it. Not pleased as I had said I was coming from London specifically.

Being a tenant with Palmer Snell for 6 months my renewal has come up, the staff at Yeovil have been fantastic especially Jazz who has negotiated the renewal for me without any problems and to hear her dulcet tones on the phone heightens my day, thank you Jazz.

really pleased with the service provided by Jazz at Palmer Snell Yeovil, she was helpful and always answered my questions promptly and efficiently.  Would definitely recommend Palmer Snell to anyone looking to rent

Can't recommend them enough - particularly Jazz who showed me around a house to let and was so thorough and attentive, going above and beyond to make sure I was satisfied with the visit. Huge thanks Jazz, Abbie

Moving home is an ordeal but when it’s from London to Somerset after 20 years the whole process was made easier and stress free thanks to the efficient and professional staff at Palmer Snell in Yeovil but in particular Jazz.  Jazz showed us around a lovely rental property in South Petherton and when it was love at first sight she went above and beyond to get it for us. A month in and we couldn’t be happier with our decision. We would highly recommend Palmer Snell especially Jazz to look after you and all your needs. Thank you for making our move to Somerset an enjoyable one.

Can't get in contact with owner of a flat (59 hawks rise ) they think that the landlord is on holiday. So I'm stuck in my freinds house on the edge of being kicked out due to family wanting to stay with them. Been over a week.

Palmer Snell found new tenants for one of my properties quickly and efficiently. also competitive pricing on tenant search.

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