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Avoid at all costs.
I had one of the worst experiences dealing with Palmer Snell, particularly with Adam and his team. Communication was consistently poor — calls went unanswered, updates were unclear, and overall professionalism was lacking.
At the start of the purchase, Adam was extremely difficult to get hold of. Then, just two weeks before the supposed deadline, I was suddenly contacted and told everything needed to be completed by Monday. I requested a short extension until Tuesday, which he agreed to.
Acting in good faith, I paid all the necessary fees to my solicitor to proceed with the purchase. However, Adam later called once (with no follow-up email or written confirmation) to inform me that the offer had been withdrawn and the property had been given to a higher bidder.
This was handled very poorly and showed a complete lack of proper management and communication. As a result, I’ve lost over £1,000 in survey and legal fees — all for nothing.
I would not recommend working with this agency and will certainly not be using them again. Based on my experience, the negative reviews they receive are not surprising.... Read more
23rd Apr 2026 (6 days ago)