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- Paul Carr
Paul Carr Estate Agents
4.3
680 reviews
- Branches 15
- Properties for sale 1,309
- Average time to sale 14 weeks
About Paul Carr
Paul Carr have 15 branches and they mainly list properties in B42, B73, B44, B76, B43 and B74. Over the last six months, they've listed 1,309 properties, with an average time to sale of 14 weeks.
Paul Carr fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Paul Carr operate, the average fee (charged by all agents) is 1.31%.
Get a quote for selling your property.Top performing Paul Carr branches
Latest reviews for Paul Carr
S Parveen
5
Quick to answer calls and get any questions answered. Very helpful.
Thankyou Michelle.
7th Jan 2025 (15 days ago)
P rutherford
5
Omg Michelle Hiley and Natalie… from Aldridge branch. what can I say ! You were patient and professional in managing such a tricky and frustrating set of buyers in the sale of our property. We’re so grateful and would recommend both of you for a staff award ( if they do that sort of thing) I’m generally not in the habit of doing reviews but it’s a pleasure to do this for you. I would recommend anyone thinking of selling their house in this area to use either of these two people . You’ll be in good hands ! Paul Rutherford
3rd Jan 2025 (19 days ago)
J Yip
5
Big Thankyou to all the staff at Paul Carr Aldridge, purchased a property through BID Auction and the staff couldn’t be more helpful. Big Thankyou to Kelly Veitch. Superstar ??. Would recommend highly!
18th Dec 2024 (5 weeks ago)
P Squire
5
The whole team at Paul Carr have been outstanding helping and advising my son buy his first home from the initial meeting showing us round the property right through to exchange/completion. A very special thank you to Rachel for her continued liaisons and persistance with our very slow solicitor and keeping us informed every step of the way. We would 100% recommend you. Cant thank you enough.
13th Dec 2024 (6 weeks ago)
A Keville
5
All staff were amazing and so supportive, answering calls quickly and escalating any concerns we had. Paul Carr ensured we were kept up to date with all parts of our sale and purchase they made the process so much smoother, thank you so much!
10th Dec 2024 (6 weeks ago)
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J Hayre
1
Just spoken to a lady at their office in Boldmere. Definitely needs training as she knew very little on the properties which were on the market. Firstly gave me incorrect prices and limited information about the property. In particular if the property was a, Leasehold, service charge etc. Definitely did not go the extra mile and put me off in even viewing the property
2nd Aug 2024 (25 weeks ago)
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Anonymous Homeseller
5
Very helpful in the kingstanding office.
24th Dec 2023 (1 year ago)
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S Bell
1
Never have I ever come across a company as bad as this. I purchased a house and was having difficulty with the vendor during the sale. Despite several emails and calls to the office, the team were no help at all; they did not reply to one single email, never once offered to assist in the matter (which would have been very amicably resolved if they had).
The worst customer service was moving day - it took me over 1 hour to get through on the phone to arrange a time for key collection. When we went to the office to collect keys the lady never even asked for our name - I could have been anyone!! she's never met me before. She didn't even look up from her computer she just held her hand out with a key - no congratulations or hope you enjoy your new house - NOTHING!
I have been in the new house over a month now and am still waiting for the agents to tell me what the house alarm code is......several calls and emails and again NOTHING.
Dire Customer Service
UPDATE: Replying to the lies provided by area manager below:
I have only ever received the memo of sale from Paul Carr Walmey emailed by Bethany. No other emails apart from the progressor at the Streetly branch.
Its correct I did call several times on moving day, BUT only ONCE did I actually get through to anyone at the office and speak to someone. It took over 1 hour to get someone to answer the phone! You can see my phone log of you like that only one call was answered. The solicitor could not get through either to tell you money had transfered and release key. One person in the office, when she did answer she told me how it wasn't her fault the phone had been engaged for 1 hr she was alone which leads to my next point.....
The lady in the office on moving day was ALONE (3 people in my family will vouch at her dire behaviour , that she was not on a call nor midconversation and that there was no one else there) she was not on a call, she was sat at her desk, THE ONLY person in the office. I also have only ever met Ben face to face at the viewings so no one cpuld have vouched for who I was..... thats more lies. Truth is she rudely gave keys to someone she had no idea who they were.
I have spoken and emailed the assistant manager Tom Baker at Walmley by phone twice and discussed the alarm, again happy to share call log. I should not be told about things regarding the house sale fittings via your Google review reply. Once again no one professionally calls or emails back with the information.
You have my number if you really cared and knew your reply was not all lies you would and should call me or once again, are Paul Carr not going to actually respond professionally.
UPDATE: NO CALL FROM THE AREA MANAGER TO FOLLOW UP!
Update Nov 2024...
Hilariously Paul Carr, who have never contacted me about this review or my formal letter to their head office, have just called me to do them a favour. You couldn't make this up!
29th Oct 2024 (12 weeks ago)
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S COOKE
5
Jayne at Paul Carr Great Barr was outstanding and so very helpful going through the sale of my apartment. She deserves a medal. So understanding and patient. I can’t thank you enough and all the staff at great Barr office. You were all brilliant.
Thanks again!
1st Jul 2024 (6 mo. ago)
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G sheppard
5
From the start of the process of selling our property and purchasing our new one Lucy Beck kept us informed at all times of progress.
She was informative ,supportive at all times and when certain people needed a nudge she was there to provide it. I cannot recommend her highly enough.
11th Oct 2024 (15 weeks ago)
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