Paige
Where to start... our journey was not a smooth sailing one (through no one's fault, just fate!) and took us almost a year to get into our dream home but throughout that year Paul Carr Burntwood have been there through the highs and lows. All the staff are super friendly and helpful. James has gone next level with all he has done for us, certainly above and beyond and even out of working hours provided us reassurance, support and never ending patience! He truly is an asset to the company.
With moving being one of the most stressful things you can ever do, James and his team will certainly be able to take the worries away - thank you all so so so much for everything <3 x... Read more
Buyer
5th Apr 2025 (25 days ago)
D Carpenter
Morgan, has been very helpful from the very start of our journey. We sold our property months ago and was waiting for the right property to move into. Morgan, kept us in mind and found our dream home. It's all going through nicely, so hopefully continues till the end.???? Thank you so much Morgan.... Read more
Seller
31st Mar 2025 (30 days ago)
G Coates
Excellent customer service from Morgan and the team at the Burntwood office. I would highly recommend you use these estate agents, professional and courteous at all times.... Read more
31st Mar 2025 (30 days ago)
Dreamwrecker
Excellent service from James and the team at Paul Carr. The team are helpful, professional and
Knowledgeable.... Read more
16th Feb 2025 (10 weeks ago)
P Squire
The whole team at Paul Carr have been outstanding helping and advising my son buy his first home from the initial meeting showing us round the property right through to exchange/completion. A very special thank you to Rachel for her continued liaisons and persistance with our very slow solicitor and keeping us informed every step of the way. We would 100% recommend you. Cant thank you enough.... Read more
Buyer
13th Dec 2024 (20 weeks ago)
A Keville
All staff were amazing and so supportive, answering calls quickly and escalating any concerns we had. Paul Carr ensured we were kept up to date with all parts of our sale and purchase they made the process so much smoother, thank you so much!... Read more
Seller
10th Dec 2024 (20 weeks ago)
J Lister
Sold on the first day of marketing - amazing service from start to finish ????... Read more
Seller
26th Nov 2024 (22 weeks ago)
K Seeney
Me and my husband have recently brought our first home and we cannot fault the service we received from all the staff we had contact with at the estate agents! I would highly recommend them to all friends and family. Thank you all so much!... Read more
Buyer
26th Nov 2024 (22 weeks ago)
K Leak
We have been really impressed with the service provided by the whole team at Paul Carr, in Burntwood so far. When we first met James we knew we were in good hands . He provided sound knowledge with honest & realistic advice about our house which really helped moved things forward. Morgan , Tracey & Sophie have also been so helpful and are always on the end of the phone for advice/ reassurance. I felt the house viewing arrangements were managed well & appreciated all the viewings they did. I have a young family & they worked round this which I am grateful for. We have also had excellent mortgage advice/ support from John Burbridge which has been so helpful. I would definitely recommend the team... Read more
Seller
18th Oct 2024 (6 mo. ago)
C Herrington
Solicitors and Estate agents can be the worst for customer service but Paul Carr in Burntwood did a great job and even went beyond the call of duty. Shout out to James who had communication start to finish.... Read more
16th Oct 2024 (6 mo. ago)
S henson
Excellent! Property sold within 24 hrs of going on the market (some delays in completion due to problems further down the chain, however were kept in the picture which was a great help). Thank you to everyone in the office. Would not hesitate to recommend James and his staff to anyone looking for a good Estate Agent.... Read more
Seller
5th Sep 2024 (7 mo. ago)
TheMattyavfc
Thank you for all of your help over the last few months, the whole team have been great, especially Morgan, Rachel & Tracey. Great communication, really helpful & excellent customer service.... Read more
28th Aug 2024 (8 mo. ago)
D Leach
What a great team here ! They went the xtra mile to help my daughter and boyfriend start on their journey onto the housing market , a huge thankyou to James ,Sophie and Tracey .... Read more
20th Mar 2024 (1 year ago)
B Lee
Highly recommend James & his very professional, friendly and professional team. Our house was sold within 6 weeks with the help of Tracey & Sophie. So glad we chose to use them. Thanks guys.... Read more
Seller
8th Feb 2024 (1 year ago)
Highly recommend James & his very professional, friendly & approachable team. Our house was sold within 6 weeks with the help of Tracey & Sophie. So glad we used them. Thanks guys... Read more
Seller
7th Feb 2024 (1 year ago)
J Stokes
Sold and bought a property at the same time through these guys. Fantastic service, can't fault them ????... Read more
Seller
16th Jan 2024 (1 year ago)
D Murray-Ferris
Thank you all for helping me get my new place during a very difficult time. Special shout to Tracey for going above and beyond.... Read more
15th Jan 2024 (1 year ago)
Y Guide
Absolute first class service... Read more
15th Jan 2024 (1 year ago)
H hamilton
Excellent service. Sold our house and completed in 2 months. Very friendly and personal service. We would highly recommend this company.... Read more
Seller
3rd Jan 2024 (1 year ago)
A Gagola
Great football facilities for kids teams... Read more
2nd Nov 2023 (1 year ago)
J Ringland
Cannot thank the team enough!
We had our purchase property fall through on us (no fault of PC) and we were very close to pulling out ourselves but James encouraged us to view another property and re-ignited the spark again. Following this he has negotiated on our behalf for our onward purchase and did excellently, taking the emotion out of the negotiation for us, he is approachable and we trust him entirely.
Sophie is a wonderful reassuring presence to speak to, we are very security conscious, however I felt extremely comfortable allowing Sophie to show our buyer around our home when we were away, she provides clear instruction on what is required and has been dream to work with.
Also a big shout out to John Burbridge who is the resident Mortgage Advisor working through Mortgage Advice Bureau, providing sound, easily comprehensible advice and easily contactable, unlike other mortgage advisors I have spoken to in the past.... Read more
Seller
20th Jul 2023 (1 year ago)
D westwood
Very professional, friendly and informative staff,they have kept us up to date with the progress of our sale and purchase of our new property ,would definitely recommend them... Read more
Seller
3rd Mar 2023 (2 years ago)
H Hazlewood
Hous brought from them. Excellent service. Always went above and beyond... Read more
Buyer
27th May 2022 (2 years ago)
R Greensill
A good service up until now as I have not yet completed on my sale and purchase.
All the staff at Burntwood office have been great so far. Always replying to any issues and concerns and keeping us well informed... Read more
11th Feb 2022 (3 years ago)
B Meehan
Excellent service from Paul Carr Estate Agents, dealt with the sale of our property quickly and efficiently. Matthew, Alison and the team thank you, nothing was too much trouble for you. I would highly recommend Paul Carr Estate agents to others.... Read more
Seller
1st Feb 2022 (3 years ago)
M Lewis
Excellent service from Matthew and the team at Paul Carr Burntwood. Having struggled to sell my property with another agent I contacted them and the advice and service I received was absolutely first class, I was sold in no time!
Highly recommended!... Read more
Seller
27th Jan 2022 (3 years ago)
I Smith
Jay, Matthew and the team at Paul Carr Burntwood have been fantastic in the sale of both mine and my fianceé's homes. We've been extremely impressed throughout and would recommend their services without hesitation.... Read more
Seller
26th Nov 2021 (3 years ago)
P Saunders
Recently met Matthew Port at a house valuation known Matthew many years and always offers excellent advice. He’s very passionate about his profession and it shines through... Read more
11th Nov 2021 (3 years ago)
M Hollins
Jay and Matthew from Paul Carr are superb Estate Agents in Burntwood.
I was struggling to sell my property and even though my house was up for sale with another agent Jay and Matthew took a keen interest, gave me lots of advice and we’re relentlessly looking for my onward purchase which was extremely specific.
They are both very friendly, hardworking and professional; going above and beyond to achieve your moving goals. I would thoroughly recommend them!
I... Read more
Seller
11th Oct 2021 (3 years ago)
K Wilmshurst
Jay was very professional & attentive, while selling my moms house. He conducted most of viewings & kept me in the loop at all times. Would definitely recommend... Read more
Seller
30th Sep 2021 (3 years ago)
J Sheppard
We would highly recommend Paul Carr Estate Agents. Matthew and Jay work very hard to find the best matches to your property and we sold in 1 week.
We would highly recommend Paul Carr Estate Agents.... Read more
Seller
27th Sep 2021 (3 years ago)
S Cooper
Jay was a superb estate agent, very responsive, honest and happy to help in any way. I will be asking him to sell my house when it comes to it... Read more
10th Sep 2021 (3 years ago)
A gooch
Currently selling my house with Paul carr, jay and Matthew have been so great with me even during my indecisive phase! I couldn’t be happier with the process! I’ve had numerous calls keeping me informed every step of the way and guided perfectly throughout the whole process. Thank you so much for all the effort you’ve gone to it’s very much appreciated... Read more
Seller
9th Sep 2021 (3 years ago)
K Powell
Disappointed as requested a viewing and was not contacted although it said one of our representatives would . I phoned and was told you'll be contacted when viewing starts still nothing . Also when I went to office asked to go on list but was not told when a particular property came on market . If I only had a phone call to say I was not in running and why I could have an idea where I stood.... Read more
7th Sep 2021 (3 years ago)
R Hawthorne
So thrilled to have found our new property and it’s been down to Jay. Jay has gone above and beyond to get us viewings quickly, 2nd viewings again the next day and has the patient of a saint whilst we have been making a huge decision for our family.
Not many estate agents would be so on the ball, readily available in this exceptionally busy period, take the time to listen and understand our various requirements and dilemmas. Customer service received has been outstanding. Jay really has exceeded our expectations. What an employee!... Read more
Buyer
7th Sep 2021 (3 years ago)
M bloke
Just completed sale of mother in laws house.House completed 9th August. 2021.Throughout the process they were very professional , punctual and bang on with their valuation.I can’t recommend Paul Carr Estate agents enough.They always rang me back and chased the hell out of the solicitors at both ends to get the completion over the line.Would use them again.... Read more
Seller
11th Aug 2021 (3 years ago)
R Darby
What an excellent professional service from start with the expertise of the area manager to finish with the office staff
I cannot praise Jay enough for his extremely pleasent professional attitude towards us along with the superb continual contact from both Jay and Bernadette who kept us up to date with the sale through out the whole time
Paul Carr must be very proud to have such a fantastic dedicated team all credit should be given to all
We would not hesitate to recommend Paul Carr as an excellent estate agent
Kind regards Julie and Ross Darby... Read more
Seller
26th Jul 2021 (3 years ago)
L Hollowell
What can I say about Jay, he is a smartly presented young man, polite and professional at all times and knows his job. His advice was imperative. Welldone lad, our house was sold within a few days. Will definately recommend on.... Read more
Seller
17th Jul 2021 (3 years ago)
Steve
Matthew has been professional, courteous and knowledgeable in all matters relating to my transaction. He has exceeded his remit on several occasions assisting with advise and guidance which has made the process easier and clearer. I highly recommend Matthew and his team at Paul Carr Estate Agents.... Read more
15th Jul 2021 (3 years ago)
P Gibbs
Absolutely, fantastic company to deal with from beginning to end. No question one of the best professional services I have received in a long time.
Our contact and Advisor Jay, guided us through the selling of our property and made it an easy process, constant communication throughout and nothing was to much trouble.... Read more
Seller
14th Jul 2021 (3 years ago)
K Wood
Matt and the team are true professionals and are a pleasure to deal with. Friendly, courteous and nothing is too much trouble. I would highly recommend Matthew and the team for buying or selling property.... Read more
Seller
14th Jul 2021 (3 years ago)
Absolutely, fantastic company to deal with from beginning to end. No question one of the best professional services I have received in a long time.
Our contact and Advisor Jay, guided us through the selling of our property and made it an easy process, constant communication throughout and nothing was to much trouble.... Read more
Seller
14th Jul 2021 (3 years ago)
J Berry
Great... Read more
8th Dec 2020 (4 years ago)
A Saini
I've had the pleasure of working with James Castledine and his colleagues at the branch. His market knowledge, professionalism as well as keeping me up to date was exceptional, I hope to be working with James and the Paul Carr team in the coming months. Keep up the great work!!!... Read more
26th Nov 2020 (4 years ago)
Paul Carr have helped us sell our house in the quickest time possible , a very painless process.
An agency which is always there available to answer our questions, I have never had to leave a voice mail.
All in all would certainly use them again in the future .... Read more
Seller
30th Oct 2019 (5 years ago)
I didnt have the best of experience with Paul Carr. My home was advertised with a Paul Carr for 12 weeks, I receieved 0 viewings and 0 enquiries.
I didn't feel that they were as pro active as they could have been and I certainly didn't feel like a valued customer.... Read more
Seller
28th Oct 2019 (5 years ago)
C Bird
Purchased my first home from the Burntwood branch. They were friendly and reliable throughout. By far the best in the area and would recommend anyone to use them.... Read more
Buyer
6th Apr 2018 (7 years ago)