I've never known a company like this one. I'm not someone who writes reviews for anything, usually putting mishaps or wrong doings down to someone having a bad day but after the year long experience we've had to deal with I think it's beyond that.
We started renting last December, and had the unfortunate pleasure of having to deal with Natalie, who's rudeness and ignorance is unbelievable, every time we would call we would have a standoff response. We then tried to buy the property and the seller would put a stop to signing every month and hold the process up but still wanted rent. We ended up being forced to rent for 3 months longer than we should've with no explanation or reason behind it. We had to deal with phone calls continuously being made to feel like horrible people for making a complaint. I understand that Robinsons at times were just doing their job but it's how you say something, not what you're saying. Rude, unprofessional and ignorant are the only things I have to say about the experience, from staff that haven't been taught anything in customer service.
The cherry on top as first time buyers is not even having a sold sign up to document finally getting our apartment. No one has emailed to congratulate us, apologise for the delays or even acknowledged we've completed the sale other than to demand a couple of weeks of rent that wasn't paid as our 'date' was set for the rent date to avoid having to pay anymore unnecessary charges.
I grasp that the staff are doing their job as far as chasing up rent, etc is concerned but there's a desperate need for training staff to act appropriately, treat clients and others with respect and to acknowledge even a sale.
I do not plan on going through this company again.
10 weeks ago