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© GetAgent Limited 2025
- Connells - Park Farm
Connells - Park Farm
Closes at 6:00pm
3 Moatfield Meadow Park Farm, Kingsnorth, TN23 3LU
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Park Farm, Ashford, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Park Farm Reviews (226)
Have you used this agent?
84%
3%
1%
0%
12%
All (226)
Seller (35)
Buyer (33)
Landlord (23)
Tenant (48)
General (87)
Zach
Very good service from the young Archie and the rest of the team, very professional. Double Decent.
27th May 2025 (20 days ago)
S Crawley
Firstly 5 stars for the Rental Management, brilliant service with excellent communication (special thanks to Jan).
Marked down due to the sales team, well lets say the Sales Progressor let the team down.
Tracey sadly doesn't know how to use the phone or she couldn't return the call because her phone (the only one in the office) was was faulty, sadly she couldn't get up and walk to another desk.
If she bothered to use the phone, she may not have received so many emails that, as she kept saying; was too busy to reply to the same day. If she had called my buyer, the sale would have gone through a lot quicker and I wouldn't have lost money. I had to contact the Sales Manager in the end to do this..
However when she did reply, she had time to write long emails on how much experience she has and give me excuses as to why she hadn't replied earlier. I'm paying for a service and I don't want to hear that the Sales Progressor is too busy.
I have sold 8 properties and this was a poor service, where I had to do the chasing.
And to end it all, she didn't even call or email me on the day the sale went through. Every agency I have sold or bought through have called to congratulate and thank me for using their service.
On a last note the rest of the sales team were great, with thanks to Raife and Amy.
Seller
27th May 2025 (20 days ago)
J Lloyd
I had such a wonderful experience with the team at Connells Park Farm. I was first helped out with their resident mortgage advisor who looked after me for 2/3 years whilst I was on/off the market with a different estate agents. Each time I went back to get updates figures or had any queries I was always welcomed back warmly. I was given precise and clear information and everything was explained to me in detail.
Having been on the market with another agent for 2 years I decided to switch to Connells solely having had such a good experience with the mortgage advisor. Chris Southby was quick to arrange a valuation meeting, photographs, and got me on the market as soon as the contracts allowed. Within a few weeks I had more viewings than I had in the entire 2 years with the previous agent and had an offer that I accepted too.
Following on from the accepted offer, the sales progressor Tracey Keithson, could not have done more to get the sale across the finish line in a chain that had a lot of time pressures on it. She did exceptionally well to manage a very slow solicitors that I was using, in conjunction with the sales progressor of another agent who dealt with my onward purchase.
Overall, I couldn’t recommend Connells more. I will be returning for their services should I need them in the future, and will pass on their name to anyone who needs it.
Thank you Connells.
Seller
23rd May 2025 (24 days ago)
K Gurung
They don’t do as promised. I had my property on full management by them where they said they’d provide me an update of the property on a certain months interval. They never sent me any written nor photo/video updates as stated. I sent them numerous emails asking why the reports was not sent to me but there was no any counter reply to any of my emails. I then CCd the emails to the branch manager too! Still no reply to any of my emails. This is only one example of their deed. There are others too!!! I’d never ever recommend any of my fiends and families to give them a management of their property to Connells. Since I’ve spread these news some of my friends have already decided to leave them. One of my friend also stated the same problem with the Connells. To whoever is reading this, my advice to you is don’t pay to manage your property with them. You’ll regret it badly.
Landlord
8th Nov 2024 (7 mo. ago)
C Chacksfield
They sold a house to me with a few things missing, even though they had told me it was. For instance, they told me the loft was boarded. We get up into the loft and it’s not. Also, I clearly stated in my offer I would like the garden furniture to be included in the offer and yet this was not passed on and not left. They clearly need to up their game looking after all sides of each party very disappointed.
Buyer
11th Oct 2024 (8 mo. ago)
C Johnson
The team are great, big thanks to all especially Archie who helped us throughout the whole process, first time buyer process made so easy
Buyer
10th Oct 2024 (8 mo. ago)
T Gurung
I’ve had a lovely experience with Connells. They’ve been very helpful and incredibly welcoming. Bought my very first property. I’m grateful and very happy with their service. Tracey and Raife and the team are incredible at their job. Will be looking forward to working with them again, in future.????
Buyer
10th Oct 2024 (8 mo. ago)
J Mills
Very very impressed by Izzy. I'm an ex manager with countrywide and she has a bright bright future ahead. Highest compliments. Kindest regards Jay & Sam
10th Oct 2024 (8 mo. ago)
L young
Highly recommend Connells letting team, professional throughout went the extra mile to find the right fit tenant for us, and if that wasn’t enough the cost was highly competitive as well. Will certainly be using them in the future ????
Landlord
28th Sep 2024 (8 mo. ago)
S Tomsett
Connells found a tenant for my property extremely quick. The girls in the estate agents were always polite and friendly but there were a few hiccups as far as the administration side went, including issues that are still on going with Connells Account Department (not the fault of the Park Farm Team) transferring me an incorrect amount (shortfall) of money after they had taken the Tenant Find Fee.
Landlord
26th Sep 2024 (8 mo. ago)
O Önal
I’m extremely happy and satisfied about my experience with Team Connells.. As an expat who recently came in England, I was so stressed about finding a property but these guys made everything super easy for me. Special thanks for Izzy Gwillim for her endless patience and helpfulness. She is THE No.1 !!!
6th Sep 2024 (9 mo. ago)
K Cudjoe
Very professional and good at what they do. Izzy, one of their staff was very helpful in finding a place
5th Sep 2024 (9 mo. ago)
J Hemingway
My partner and I have recently used Connells Lettings and we now rent a lovely house of which we acquired through them. The whole process was easy and stress free and went without a problem whatsoever. Izzy was extremely helpful and was there to assist with any questions from start to finish. Thanks for your time guys James and Amy.
Tenant
27th Aug 2024 (9 mo. ago)
P Pathirana
Great service from Connells. Everyone in the branch are very friendly and always helpful. It's very easy to work with them and they are always available to offer the best service you need. Highly recommend estate agent.
14th Aug 2024 (10 mo. ago)
M faversham
On the 09/08/2024 at 16:00 Matthew came to do an inspection of the property I am renting in Singleton. He was very precise and courteous. He moved around the house in a reassuring and professional manner. I enjoyed his company for those brief moments but look forward to seeing him again.
Tenant
14th Aug 2024 (10 mo. ago)
L outteridge
Very friendly and helpful team, great communication, made the process of finding a property and renting very easy and quick. Thank you all for a smooth service
Tenant
3rd Aug 2024 (10 mo. ago)
J Woodward
After 2 failed attempts to sell our property with other local agents for over a year, after a recommendation we decided to take a gamble and use Connells Park Farm. We really wish we'd gone with them earlier - the service was first rate and efficient from Amy, Archie, Chris and Raife, the house sold within a couple of weeks (Archie was great at showing people around as well) and they kept us both separately in the loop about what was happening every step of the way and they got us the full asking price for the house. A great experience, I would certainly use them again if selling a property.
Seller
2nd Aug 2024 (10 mo. ago)
K Nyakutomba
From the first moment we stepped into Connells Park Farm we received a warm welcome and we were introduced to Izzy who has made our lives so much easy,as I like to say????. From our conversations she was patient, attentive and managed to understand who we are and what we were really looking for, which was just a comfortable home suitable for the size of my family.The communication was exceptional I must say, there was never a time when we were unsure or second guessing the next step as we were constantly kept in the loop. We have just moved into our exquisite new home in a beautiful neighborhood that's perfect to raise a family like mine.Our gratitude to Izzy and the entire Connells team really goes deep, considering the frustration and disappointments we had endured with other agencies before.
A massive Thank you to you all for the 'Welcome to your New Home' Package as well.You are truly the best!
Buyer
1st Aug 2024 (10 mo. ago)
J Reece
I received an excellent service from Connells Park Farm in my recent property sale and onwards purchase. Aimee, Archie, Chris, Tracey, Beth and the whole team kept me informed along the way, were prompt with their communication and overall was a fantastic service. I wouldn't hesitate to use them again in the future. Many thanks for your help and support.
Seller
1st Aug 2024 (10 mo. ago)
Z Wilkinson
We had a great experience with Connells Park Farm, whole team were brilliant, they responded to any questions very quickly and very helpful guiding us along the selling process, would definitely use again.
Seller
31st Jul 2024 (10 mo. ago)
G Alfonzo
We went to their office because we needed to move somewhere in the area within a month. Within a week we find a place with them and by the end of the month we moved. They were always in contact with us, really friendly and open to help with any doubt.
Tenant
29th Jul 2024 (10 mo. ago)
B Paine
The team at Connells Park Farm are great!
Chris showed me around the property I purchased on two occasions and was very professional and informative, all questions answered.
Beth, Connells mortgage advisor is amazing. Helped me through my whole mortgage process. Very friendly and highly recommend.
Aimee and Archie helped with any questions I had about the property I was purchasing. Always at the other end of the phone.
The whole team are lovely and highly recommend everyone at Connells Park Farm.
Thank you
Buyer
29th Jul 2024 (10 mo. ago)
H Bowen
Very efficient Izzy responded very quickly and professionally to all our questions and we were very happy with the service thank you Connells
29th Jul 2024 (10 mo. ago)
L Davies
Honestly I wouldn’t recommend this company at all. Worse experience trying to buy a property through Connells! They are very aggressive in the sales progress, have re put the property back onto the market whilst we were in the process of buying it and did not notify us after paying for searches, management packs etc. I would recommend anyone to look elsewhere! I would not consider putting your house onto the market with this estate agents, their tactics will cost you your sale! Rude, back stabbing agents.
Buyer
26th Jul 2024 (10 mo. ago)
A Dingwall
Izzy was so helpful and amazing throughout even when she was away she made sure we had the keys way before our deadline. So grateful for Izzy’s help
25th Jul 2024 (10 mo. ago)
M Mangarhe
I am truly happy with the support we received from Jan, Izzy, and Georgia. Without their help, we wouldn't have been able to secure our new rental property. Throughout our journey, they were patient, courteous, and always helpful in guiding us and addressing all our concerns and queries. Connell's has a fantastic team, and we are grateful for the assistance from such dedicated professionals. I highly recommend Connell's to anyone seeking excellent service.
Tenant
23rd Jul 2024 (10 mo. ago)
Anonymous User
I have been searching for a property for a while and thought I had no hope until Izzy from Ashford Connells went above and beyond and found me a property and helped me get there.
Buyer
21st Jun 2024 (11 mo. ago)
L Paine
Izzy did everything she could to give us the best possible experience and result and she delivered too. Found us a beautiful house and we had the deal done in no time at all.
Buyer
28th May 2024 (1 year ago)
E Fung
Letting through Connell’s was an excellent experience thanks Izzy and Georgia who were very helpful and friendly!
Landlord
28th May 2024 (1 year ago)
T Agbowu
Amazing experience with Connells, I had great support all through the purchase process. Beth Richford was amazing with sorting out my mortgage and Tracey Keithson held my hands through to completion. Thanks to the entire team, they made the process 10x easier.
Buyer
25th May 2024 (1 year ago)
K Mackay
My family and I would like to thank Connells for their outstanding support with our house sale.
From start to finish everyone was professional, always getting back to us with attention to detail at all times.
Each and every member of the team that we had contact with was just brilliant.
The branch are truly amazing.
Huge thanks and gratitude to everyone with special thanks to the sales team.
Aimee, Raife, and Archie, you really have been so fantastic to help us.
The best for last. The most heartfelt gratitude and thanks to Tracey Keithson, our sales progressor, who literally carried us though one of the most potentially stressful journeys our family has ever faced.
We could not have done this without you Tracey.
You turned the impossible into the possible and despite the challenges you always remained my rock.
You truly are the best in the country and we are so grateful to have had you with us on our journey to our new home.
Thank you for being so wonderful. One in a million!
Highly recommend Connells.
Seller
23rd May 2024 (1 year ago)
R R
hassle free move experience. really appreciated.
22nd May 2024 (1 year ago)
A Pereira
Hats off to Izzy Gwillim and Georgia Reed for helping me out through my new letting hassle-free.
Landlord
22nd May 2024 (1 year ago)
A valandyleeaolcom
From start to finish on the sale of our property, Mr Chris Southby and his team reacted in the most professional response and kept us well informed with the procedure. The property was sold very quickly, within two weeks, and l would most definitely recommend Connells to anyone needing to sell their proper, thank you once again.
Seller
21st May 2024 (1 year ago)
G Gray
An efficient streamlined service is provided by a warm, friendly team. Izzy supported us throughout the process. I found her very helpful and a delight to work with.
17th May 2024 (1 year ago)
K Taskis
From start to finish , all the staff i spoke to were brilliant in every way.
They made everything such a smooth experience, no stress at all with the whole process.
There was always someone on hand to deal with anything needed , and the communication throughout was exceptional . I would highly recommend this branch as they are a pleasure to deal with and would definitely use them again.
Special thanks to Izzy , Georgia and Toni who were brilliant. Thank you !
10th May 2024 (1 year ago)
A Shahi
Raife and Beth from Connells both have been exceptional.
It was a smooth journey from start to finish with great service from the team. I hope to use them in the future.
1st May 2024 (1 year ago)
T Berger
Izzy and Georgia were fantastic when we chose a property to let through Connells. They were always friendly, welcoming and highly efficient throughout the whole process and it really put our minds at ease. Highly recommend to anyone, thank you so much.
Landlord
29th Apr 2024 (1 year ago)
L hayward
Firstly we chose to use Connells to sell our house. Something very professional about them compared to the others we engaged with. We are so glad we did. You hear people moan about estate agent fees and what you get for your money, and to be honest I was of the same opinion, however, I can only say for me, my experience and what they delivered, they are worth every penny and changed my mindset. Raif and Aimee where amazing, not only did they get our house sold in silly quick time to allow us to buy our dream house, but also achieved more than our original asking price. We are now in our dream house (one that we had to move on very quickly with a very difficult seller) and I strongly believe its down to Raif and Aimee who went above and beyond to make it happen. I cannot thank them both enough and Connells is the go to estate agent for us because of them. 5 Stars is not enough!
Seller
26th Apr 2024 (1 year ago)
E Huque
Moved here about a month ago and Izzy made our stay exceptional. She addressed every issue promptly and ensured everything was perfect. Highly recommend!
Tenant
24th Apr 2024 (1 year ago)
S Sharma
The house completion process with Connells, Ashford was exceptional. From start to finish, Raif guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. His attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Connells for anyone looking for a smooth house completion experience.
24th Apr 2024 (1 year ago)
E Woolley
A big thank you goes to Raife who kept us so well informed and updated on the progress of our purchase
He went the extra mile finding out information and liaising with our solicitor which helped speed things up no end
He was warm and welcoming when we picked up the keys and gave us a little welcome box and offered further help if we needed it
Highly recommended *****
Liz and Chris
Buyer
24th Apr 2024 (1 year ago)
M Gallaway
I sold my father’s property through Connells with the help of Raife and his team. They were very professional, polite and helpful and made a fairly stressful process become seamless.
Seller
23rd Apr 2024 (1 year ago)
G Tisdale
Helpful informative staff
23rd Apr 2024 (1 year ago)
H Exall
Both Izzy and Georgia from the start of our rental journey went above and beyond to help us. They kept us upto date and were not only helpful but friendly and so easy to talk too. They really helped us to get us into our first rental home together and we are very happy.
Tenant
18th Apr 2024 (1 year ago)
W Gray
Working with Connells has been simple and quick. Izzy Gwillim has been professional and helped us the entire way get through the process in a speedy and efficient manner. I'd definitely recommend their services.
15th Apr 2024 (1 year ago)
E Brady
We had an excellent experience with Connells when we sold our house recently. The team at Park Farm - in particular Raife Tinson-Shaw, Aimee Murray and Chris Southby - were so helpful and supportive. They were always available when I contacted them, and were very efficient and knowledgeable. I wouldn't hesitate to recommend Connells to others looking to sell their home.
Seller
13th Apr 2024 (1 year ago)
L Stocks
Thank you so much to Izzy and the rest of the team but Izzy in particular! Having to move urgently as our landlord was selling she was very sympathetic and helpful with arranging viewings and calling me when new properties that was available! We our now in our lovely new home and very happy thank you again! :)
Tenant
12th Apr 2024 (1 year ago)
P chimbereko
Aimee Murray arrived at the exact time booked for the valuation so I did not have to wait which is excellent. Introduced herself to me and put me in the picture about what Connells is all about and then went ahead with her tasks. She again sat down and filled me with the details of what she had done upon completion. It was all amicable and friendly atmosphere, honest and straight to the point.
Seller
12th Apr 2024 (1 year ago)
T Heady
Great service from Connells Ashford, the staff are very helpful and kept us informed would highly recommend.
10th Apr 2024 (1 year ago)
V Brunger
We was given 2 months to move out, we originally found a place through Connells but didn’t meet requirements, Georgia then rang with another property and got us in for a viewing that day and sorted everything for us to move in. Both Georgia and Izzy have been AMAZING and made the journey stress free. We couldn’t thank them both more
Tenant
10th Apr 2024 (1 year ago)
M Virk
We have a great experience with connells. Jan gurr and the whole connells team is very helpful and sweet. At first i was worried about the deposit but the deposit process is really fast. I definitely recommend connells letting to everyone who is looking for property. Thank you so much.
Landlord
9th Apr 2024 (1 year ago)
E Emson
The team at Connells were good with their communication and contributed to the smooth and quick purchase of our new home.
Buyer
8th Apr 2024 (1 year ago)
F Popa
Great and fast service
6th Apr 2024 (1 year ago)
H C
Looking for a new home and Izzy here at Connells managed to squeeze me in for a same day viewing. She was so enthusiastic and very friendly. The whole team made the process so easy and simple
6th Apr 2024 (1 year ago)
C Holland
We do not recommend renting through Connells at all! They have failed to provide a refund of our deposit of nearly £3,000 and we are simply not progressing at all.
We have rented several properties through several agents and Connells are by far the worse for returning the deposit. All other agencies processed this within 10 days.
After countless attempts at telephoning and emailing Connells in Park Farm, Ashford, we are writing this review in hope of getting our deposit returned.
During these threes weeks we are no closer to the deposit being returned, with no meaningful contact from Connells. In the later stages, we were in communication with Heniz, who promised they would be in contact on the 27th of March to finally return the deposit – this never happened! It now turns out that this person in question has now left the company.
After calling Connells this morning (3rd April 2024), they stated the matter is “not clear” and they will need to get back in touch. I fail to understand how after three weeks the matter is not clear and that nothing has progressed at all! This is simply unprofessional and unacceptable.
The check in inventory report was dated the 1st of March 2022, over two weeks before we actually got the keys and moved into the property. During this time, the landlord had lots of workmen in the property to paint, fumigate the flea infestation from the last tenants and to remove some of his property.
At no point was we told about any furniture being left within the premises. It was to our shock that just several days before move in date, we received an email from Georgia Reed stating many items are remaining there. Just to confirm this included; two full size dining table sets and chairs, two full sofa sets, side tables, cabinets, piano, three wardrobes, bed side tables, dresser tables, beds and more!
The property was let to us as unfurnished and we obviously had all of our own belongings to bring – which did not leave much room at all!
I am not sure who you use for your check out inventories, but I would recommend changing! The one we received was so unbelievably incorrect it is laughable. On top of this, they make personal assumptions and state things that are wildly incorrect.
We have replied to you via email in full with actual confirmation and details surrounding each individual item / point raised but have not received a reply.
You will see from the photos or personal inspections of the property that there is extreme damp in the living room and several other rooms. This is due to the poor construction of the sunken lounge and the poor conditions of the windows and roof – with many leaks reported to the landlord during bad weather.
When paying a premium to rent a house, we should not suffer possible poor health conditions because of this.
The drainage system within the house is simply not fit for purpose and the house should not be let out in that state! The drain in question is from the kitchen sink and dishwasher.
Not only did it cost us over £30 per month to try and keep the drains useable, this hardly worked most of the time, meaning we had to constantly unblock with our hands.
There were many things wrong with the house that were simply not fixed despite telling the landlord. The latest being the very leaky tap in the main bathroom.
The oil tank is unsecure and despite asking on several occasions for a proper capsule / lid that can be locked this was not provided. This resulted in the heating oil being stolen on one occasion, costing us over £500.
If someone from Connells or prospective tenants want to reach out just let me know.
Tenant
3rd Apr 2024 (1 year ago)
D Ayanwale
Great team
My journey of tenancy was smooth.The team were able to get me into the apartment very fast. The amazing thing is the return of my deposit , the process was fast. Great job Jan Gurr
Thanks to Connells
Tenant
31st Mar 2024 (1 year ago)
C wong
Aimee Murray and Tracey Keithson,
Thank you so much for all of your help! We are so grateful for all of your prompt respond and patience along the way. We are so thankful to have you as our agent. We appreciate your time and effort on our purchase. We will refer you to all our friends because of your excellent service.
Thank you again for everything !!!! :0)
Buyer
28th Mar 2024 (1 year ago)
L Stringer
Such an amazing experience start to finish. The whole team is so lovely and incredibly efficient and helpful. SUPER SPEEDY TOO????????????????????
28th Mar 2024 (1 year ago)
T PAUL
I had the pleasure of working with Chris Southby, Tracey Keithson, Raife Tinson-Shaw and the team from Connells Estate agents recently, and I cannot speak highly enough of the outstanding service I received. From start to finish, the team demonstrated professionalism, expertise, and a genuine commitment to ensuring a seamless experience.
I wholeheartedly recommend the team at Connells to anyone in need of real estate assistance. Their expertise, dedication, and commitment to excellence set them apart, and I am grateful for the exceptional service they provided.
27th Mar 2024 (1 year ago)
S Williams
Good fees and a fair valuation with a quick sale aided by a motivated team all lead by a knowledgeable manger. Constant updates on sale progression. Great useful financial advice without being pushy. No complaints whatsoever. Would use again.
Seller
27th Mar 2024 (1 year ago)
D Jemide
I saw the ad for the property in January and spoke with Izzy because I worked in London and when the viewings were set I couldn't come to view. She was very helpful, asked me what I was looking for and told me that even if this one was taken she will keep an eye out for one that suited my needs. She rang me in February and asked if I could take a viewing as this property was still available. She followed up, I viewed and decided on the spot that I would take it! Izzy followed up on all the small details and made my getting my new home as seamless as ever.....I felt like calling the last agents I worked with to gloat lol. Thank you Izzy; you are truly an amazing asset to Connells!!!
Tenant
26th Mar 2024 (1 year ago)
S Roseman
I cannot thank Chris and his colleagues enough, the transition when smoothly and quickly with no delays at all, highly recommend and will be using again in the future . Thanks again
25th Mar 2024 (1 year ago)
S Austin
Fantastic service from Georgia, dealt with my enquiry in a prompt efficient manner, super friendly and professional...highly recommend
25th Mar 2024 (1 year ago)
L Saenda
Thank you so much Connells for assisting with our house search and a smooth move in. Georgia and Izzy are the best ???? l personally refer ?????
9th Mar 2024 (1 year ago)
B Saunders
Absolutely wonderful staff, so helpful with everything and answered all my questions as a first time renter. Would definitely recommend.
Tenant
9th Mar 2024 (1 year ago)
A Isiakpere
I and my husband was met with a very lovely and soft spoken Representative called Izzy. She was very detailed and answered all our questions patiently. We finally got an apartment and the experience was lovely. Thank you so much Izzy, you’re very good at your job.
Tenant
8th Mar 2024 (1 year ago)
K White
I dealt with Tracey and Raife for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.
Buyer
5th Mar 2024 (1 year ago)
N Otekeiwebia
Many thanks to Izzy, Jan and Toni, getting a new home in good time was seamless and hustle free. Our preferences were put into consideration and we got what we wanted. Cheers to the Team
28th Feb 2024 (1 year ago)
S hydara
Izzy provided us with an excellent service in renting a property. She is very friendly, kind and showed professionalism and transparency throughput the whole process which is highly appreciated. I would definitely recommend the team at Connells park farm.
Tenant
26th Feb 2024 (1 year ago)
T Abdeldaim
I rented a property from Connells, Georgia was very nice and helpful. They were supportive and would reply to the queries promptly this time.
Tenant
17th Feb 2024 (1 year ago)
L Littles
Georgia was amazing from start to finish, I was in the flat less than 2 weeks after I viewed it and she worked tirelessly to get everything ready for me in that time, even with having to cover several colleagues who were off sick.
Tenant
1st Feb 2024 (1 year ago)
H Halls
Really helpful, Georgia was fast and amazing from the start.
31st Jan 2024 (1 year ago)
K Taylor
Our agent Izzy couldn’t be more helpful, me and my partner were looking for our first home and obviously fairly new to the whole renting game, we have never felt so calm and at ease with all her help, was such a fast process and she made sure we was updated with the latest news on our property. Izzy is an absolute gem and a credit to the Connells team. We couldn’t do it without you :)
Tenant
30th Jan 2024 (1 year ago)
N watson
Connells have been very helpful with the sale of my late mother’s property. Keeping me up to date every step of the way to sale. I would like to mention Chris Southby, Tracey Keithson, Raife Tinson-Shaw, for the service they provided. Tracey Keithson for keeping up to date with the sale to the completion, like telling me when to get hold of my solicitor when they weren’t moving forward as fast as they could. Chris Southby for his help with the viewings.
Raife Tinson-Shaw for being there to answer any questions and advice.
The service fee m this Branch and Tracey Keithson was excellent, would I recommend them I think above speaks for its self.
Seller
19th Jan 2024 (1 year ago)
I Thompson
Really helpful and lovely service. Everything completed really quickly and efficiently.
13th Jan 2024 (1 year ago)
S Dibble
I rented a property through Connells 6 months ago. They made the whole process easy and were polite and helpful throughout. I have since had an issue with the property and, after reporting the problem to Connells, Heinz got in touch, came out and inspected the problem and arranged for the issue to be fixed. Heinz was friendly and supportive and I felt valued as a Tenant. Thank you Heinz.
Tenant
7th Jan 2024 (1 year ago)
S Petts
After a lengthy sale due to a long chain we would just like to say that Connells have made the process much easier.The staff have kept us informed All the way and Tracey Keithson has been in touch right to the end . Thank you all for all your help .
Seller
4th Jan 2024 (1 year ago)
S Walker
Had our property for sale with another agent for several months with very few viewings and no offers. We found our dream home via Connells so decided to switch to them to handle our sale. It's been a long process with a big chain and some hiccups along the way. Fabulous team effort from Chris, Raife and Aimee at Park Farm but Speacial Thanks must got to move progressor Tracey. She has kept us all cheerful and well informed when I'm sure she must have felt like tearing her hair out at times. Moving day in 6 days and can't wait.
Well done to all at Team Connells.
Will always recommend.
Seller
4th Jan 2024 (1 year ago)
M Duncalf
Absolutely brilliant team, very supportive and they will go the extra mile if needed. I dealt with Hannah and Georgia mainly but everyone I spoke with was very helpful, found and renting my current house through them. Very happy customer would recommend.
Tenant
20th Dec 2023 (1 year ago)
L Spiteri
I can’t rate Aimee and all the sales team at connells park farm highly enough. They are such a lovely bubbly team, happy to help however possible, extremely efficient and great at what they do! Thank you so much for making my house sale as fast and painless as possible
Seller
11th Dec 2023 (1 year ago)
J O
Above and beyond.
Incredibly professional and dedicated. Thanks for all your help.
7th Dec 2023 (1 year ago)
D Agius
We are delighted with the property manager at ashford Park farm. His name is Heinz and after meeting him at our property to tell him about the issues that need addressing, all repairs that were mentioned were carried out in a timely manner. His years of professionalism in this field are excellent. He is understanding, easy to talk to and listens to what is being said. It is a pleasure to deal with him, best property manager they have had since 2007. Heinz comes to check the repairs once complete.
Tenant
6th Dec 2023 (1 year ago)
J Arnold
I appreciate all your help in selling our home connels made it nice and easy. The Attention to detail made the process easy and lucrative for us, and we couldn't be happier we chose you to list our property. My house was sold on the first visit and at asking price. Now in my new home. Big thanks to Aimee helping me with the piles of paper work I didnt understand and Beth for the morgage side. I will be back when I move in a few years to my forever home. :)
Seller
25th Nov 2023 (1 year ago)
K Steadman
I found all the staff soo helpful especially aimee who helped me with the hole process and I ended up getting my mortgage with Beth who got me a good deal on my mortgage, I found that all the staff went above and beyond to help me, will 100% use again and recommend them to all my friends and family.
25th Nov 2023 (1 year ago)
Y Adeyemi
Smooth experience selling my property with no issues. Special shout out to Josh, who was extremely helpful and friendly through the entire process.
Seller
20th Nov 2023 (1 year ago)
B Neyazi
I attempted to sell through these guys without success. I really don't know how to describe my experience. From their bad vetting of buyers to not providing you updates to telling you lies when challenged, they are extremely painful to deal with. I had to be equally painful to match their service.
Let's just say that if I was allowed to upload their email communication here, it would take you through a roller coaster of emotions, from anger to extreme frustration, disbelief, shock, and pity.
In summary, they are immature, incompetent, liars, and without an ounce of integrity.
They will make cowboys look a lot more professionals. I wasted 5 months that I will never get back. It's highly not recommended, in case it's not obvious.
Seller
14th Nov 2023 (1 year ago)
A Akram
Georgia, Hannah & Team are fantastic and extremely professional. They were able to market our property very quickly and find us a tenant within a week. Well done team and keep up the good work!
Landlord
18th Oct 2023 (1 year ago)
S Aldridge
My partner and I recently purchased a property being marketed through Connells Ashford.Out of all the agents we dealt with whilst searching for a new home this agent have proven to be the most helpful by far.
We initially dealt with Josh and Raife who are both personable.
To push our purchase over the finish line we were then passed to their sales progression manager Tracey.
Tracey is great at her job....very proactive and was happy to offer useful advice when needed.
They are all a credit to your team and made a fairly stressful purchase due to tight time scales as pain free as possible.
We would certainly recommend Connells Ashford to others and wouldn't hesitate to use their services in the future.
Many thanks,Sam and Charlie
Buyer
20th Sep 2023 (1 year ago)
N Beal
We were very pleased with connells would definitely recommend them they were welcoming and really helpful, wendy was brilliant expaining things we wasnt sure about and always took the time to help us with anything we needed, thankyou so much for getting us to where we are now. nads & adam ????
19th Sep 2023 (1 year ago)
J Small
Very helpful with our house purchase which took some time (due to factors outside of Connells' control!). Tracey was very good at keeping us updated and trying to give us as much information as she could along the way. Impressed.
Buyer
15th Sep 2023 (1 year ago)
R Nash
I cannot express how delighted I am with the outstanding service I received from Connells, particularly from Raife, the exceptional estate agent, and Beth, the highly knowledgeable mortgage advisor. They truly went above and beyond to make my home-buying experience a smooth and enjoyable journey.
Connells, Raife, and Beth have earned my highest recommendation. Their commitment to excellence, exceptional customer service, and unparalleled expertise in their respective fields make them the go-to choice for anyone looking to buy a home. I am now happily settled into my new home, and I owe a huge thanks to Connells, Raife, and Beth for making it all possible. They are true professionals who genuinely care about their clients' well-being and success.
Thank you Connells, for turning my dreams of homeownership into a reality. You are a true asset to the real estate industry, and I am forever grateful for your exceptional service.
Buyer
15th Sep 2023 (1 year ago)
A Morina
Raife and the team are top class. I highly recommend them ??
15th Sep 2023 (1 year ago)
L Corner
Excellent service throughout the whole team in selling my property. A few bumps along the way with the lease where easily handled by Josh and Raife to name just a few. Would highly recommend using Connells if you are thinking of selling your property! Can't fault them.
Seller
15th Sep 2023 (1 year ago)
V Sivadas
Georgia and Hannah from Connells Letting team was really supportive and professional in mitigating all the steps for my relocation.
One of the striking aspects about them was, they are always transparent and comparing with other agencies the response for any of our grievances was just away of a call or an email with straight forward replies.
The services I received from the team was just fabulous and helped me to get out of the stressful situation.
Highly recommended for anyone who are in property search.
11th Sep 2023 (1 year ago)
S Bhattacharjee
I am very satisfied with Connells overall as I got prompt response from them in any inquiries. They are supportive and professional. Fingers crossed for Connells and I recommend!
6th Sep 2023 (1 year ago)
D Gras
Friendly people, with lots of patient, very efficient and extremely professional. That simple ?????
5th Sep 2023 (1 year ago)
N Gurung
Raife from Connells Parkfarm was superb when I viewed the house for sale. He was very helpful and chased any action needed for smooth transaction. He was always there when I needed information on the process of contract exchange. He was point ? would recommend him to new buyers out there in Ashford and Parkfarm area.
Buyer
4th Sep 2023 (1 year ago)
M Medina
Big thanks to Hannah and the connells team, who made the stress of moving out easy and simple! Very happy!
20th Aug 2023 (1 year ago)
S Khatun
Can not fault the service I received from Georgia and Hannah from the lettings team. They were both very professional, thorough and prompt. They were transparent in their communication and always looked to solve problems that arises. Most importantly in comparison to the other agents I was dealing with they responded in a more timely manner and were always a phone call or email away. Definitely took the stress out of moving.
Highly recommend them both if your looking to rent.
Tenant
20th Aug 2023 (1 year ago)
R Fraser
I was nicely greeted by Hannah was given a box of goodies and sent well wishes on my new home. Thanks for the warm regards Connells!
Buyer
31st Jul 2023 (1 year ago)
V Antonowicz
Very fast and efficient service from Jan, the letting process was so quick and felt so straightforward
I am very happy, I recommend Connell’s to anyone needing hassle-free assistance thank you!! :)
Landlord
26th Jul 2023 (1 year ago)
S Wilkinson
Nuisance calls, poorly managed.
I had an evaluation carried out by Connels two years ago but I chose a different estate agents to sell my property.
Since then, Connels have called me every few months asking if I would like to sell my property. It sold in the first week.
I believe this was the 6th or 7th call from them, this time asking if I would like to rent a property of mine. The guy seemed confused when I said that I wasn't a landlord.
Please delete my contact details.
14th Jun 2023 (2 years ago)
D Paulino
The team at Connells Park Farm were super helpful and informative throughout the whole process and were there for us every step of the way. It was our first time buying so we didn’t really know what was to come but the team were amazing and very very friendly especially Tracey, Amiee and couldn’t have done it all without Beth! Would 100% recommend!
Buyer
13th Jun 2023 (2 years ago)
A abroad
Great service by all team members. Special mention to Josh and Beth for their help!
4th Jun 2023 (2 years ago)
R Aribasoiu
I have rented a property with Connells and would recommend them to anyone. Great communication throughout
Tenant
26th May 2023 (2 years ago)
H Johnson
I have been speaking to Beth who is the Mortgage Services Partner. Extremely professional, personal and understanding of my situation of wanting to become a first time buyer and also reducing my anxiety of completing it SOLO. I wanted clarity of mortgages and confirmation of lending/borrowing. Beth spent time looking at options and delivered many options to which I am extremely grateful & has given me clarity and reassured me of what I could borrow and given me a huge focus and determination of my savings path and a clear indication of getting on the property ladder. I will be using Beth going forward on my journey and appreciate Beth supporting me along the way. Thank you :) <3
Buyer
22nd May 2023 (2 years ago)
B Griffs
We are currently renting through Connells Ashford. The team were very helpful and friendly, they even gave us a moving in gift containing loads of helpful items for when you move home.
Tenant
17th May 2023 (2 years ago)
L Measday
It was a pleasure to meet Senior Branch Manager, Raife Tinson-Shaw. Raife was extremely helpful & reassuring with everything I asked. Thank you Raife.
15th May 2023 (2 years ago)
S Anderson
I didn’t need to wait long at all for an appointment to help with a valuation with advice on home improvements that will add value…. Or not. Aimee was knowledgeable and very personable. I felt confident I was in good professional hands.
Seller
11th May 2023 (2 years ago)
Sqyxx
Thank you to Connells and the Team - great service!
4th May 2023 (2 years ago)
V Sands
Fantastic service! I used connells to purchase my first home this year and I cannot fault them from start to finish! Chris helped me look and view many properties even after he finished work as I am a shift worker, Beth was my mortgage advisor who I highly recommend and have done so who have also gone with her and finally Tracey who was the greatest go between myself and solicitors. If you are buying a home I recommend this team to you!!! Thank you guys!
Buyer
4th May 2023 (2 years ago)
J Tonolini
Our experience with Connells was brilliant. Particularly, once we accepted an offer of our property and we were passed on to deal with the transaction through Tracey our sales progressor. Tracey Keithson, to make sure she is fully recognised in the help she gave us.
Our property was being purchased by a first time buyer and Tracey helped us to understand what was happening by keeping us fully informed, Tracey also helped us by assisting the buyer with next steps and allowed us to all reach our agreed target date. I would highly recommend Connells and particularly Tracey to help with any sale or purchase of a property. She has been a star! We can’t thank you enough!
Seller
2nd May 2023 (2 years ago)
E Page
All the staff at connells have been fab. We have rented a 3 bed house due to lack of space and still saving for a mortgage and connells have been phenomenal throughout. So helpful and accommodating to our family needs! Thanks so much :)
Tenant
11th Apr 2023 (2 years ago)
J Todhunter
We’ve just purchased and completed on a property with Connells!
We used Connells for the mortgage and Beth Richards was fantastic and helped us through the whole process and answered the many questions we had.
Raife and Josh, both helped us with advice about the property and any questions we also had!
A fantastic experience from Connells as first time buyers really appreciate their hard work.
Buyer
6th Apr 2023 (2 years ago)
H Newman
The Park farm team did an excellent job in regard to my recent property sale. I must highlight the great work and support from Raife and Tracey , thoroughly recommend
Seller
28th Mar 2023 (2 years ago)
D Kara
We did conduct a business with Connells in Park Farm Ashford. Lady called Hannah Drury is the person. Her knowledge, professionalism, presentation was the best ever. We have never seen like this in recent years. Considering We have been in business since 1992, we only saw just a few people like her.Hannah was one of them. We did wish that she worked for us. A five star rating is not enough for Hannah. She deserves 7 star.
Good luck for future Hannah.
Dino&Gunay Kara
18th Mar 2023 (2 years ago)
E Agbinone
Georgia and Hannah were very helpful with me renting 72 Bryony Drive. They both worked professionally. Georgia was understanding as she could see how stressed I was getting during the process.
Tenant
9th Feb 2023 (2 years ago)
Anonymous Homeseller
Cannot say enough good about Connells. Professional, fast and efficient.
Seller
5th Jan 2023 (2 years ago)
A Sheppard
We have been very impressed by the Connells service. The staff have been very friendly and reassuring during the whole process.
We have easily been able to get a quick response to any questions, we have had. Thank you to all the staff at Connells for making the whole process as easy as possible.
12th Nov 2022 (2 years ago)
D Martin
Rented my property out with Connells recently, great service from Jan everything was explained very well and the entire process was very hassle free.
Landlord
27th Oct 2022 (2 years ago)
S stsevens
I currently own a property. I have paid the electric Bill and the tenant has given the money to Connels but I have been waiting for several months for the money I have paid to be re- imbursed.
All the while I am still paying 100 per month and the property is not being managed. I'm very disappointed. Owners letting through Connells beware
Landlord
17th Oct 2022 (2 years ago)
T Stanley
We found Tracey Keithson our Sales Progressor really helpful and efficient during our move especially towards the end when things became more complicated
11th Oct 2022 (2 years ago)
D Bentley
We were looking to move back to Kent from Dorset. I was already local when my wife rang me to say a beautiful property had gone online.
I contacted Connells by phone. Other companies barely answer the phone and their representatives either take 2 days to get back to you or don't bother. Connells were extremely friendly and accommodating, the phone was answered promptly and they sounded interested in helping. When I came into the branch they went above and beyond for me.
Even though they were noticeably really busy, Jan understood that I needed to see the property that day, and Hannah arranged the viewing for me that afternoon.
Just wow! Usually you're given all the reason that you HAVE to do a certain time with no wiggle room, these ladies made my life easy, at a stressful time they were a welcome breath of fresh air. They instantly understood my needs and exceeded my expectations in solving the problem for me.
The show round was professional and punctual, with the house being really nice.
Since then it has been seamless and easy (not my normal experience).
Hannah has kept me appraised throughout and told me exactly what was needed and by when. This has enabled us to relax and focus on moving rather than worrying what might go wrong.
We are due to move into our new property in 30 days and I am extremely thankful for the professionalism and high levels of customers service given by the specific ladies I've had contact with.
I would highly recommend them, and they would easily be my first choice before I contacted anyone else. Seriously night and day in terms of service, really really good. A++
Thank you on behalf of my wife and I.
Buyer
21st Sep 2022 (2 years ago)
M Wilkinson
Fantastic first class service from start to finish. I have use Connells Park Farm a few times now and would happily recommend them to anyone looking to buy or sell.
Tracey Keithson has been fantastic and has helped push our sale forward and has always kept us well informed.
Thanks again.
Seller
12th Sep 2022 (2 years ago)
P Humble
It was a long rough, bumpy ride with me pushing for results. Alas Connels took it in all their stride with a smile got things sorted.
Panick not you're in good hands would recommend to others.
Once completed i handed in a bottle of red and white wine with a box of chocs
Have faith take the ride Connels will see you through
2nd Sep 2022 (2 years ago)
J Mullaly
The staff at Connells have been so friendly, helpful and welcoming with every request we have had regarding buying our first house. Leah, Beth and Raife have all been people we have dealt with personally and we cannot fault them at what they do. Thank you to the team and we are so excited to see what our future holds!??
Buyer
23rd Aug 2022 (2 years ago)
R Milton
After contacting Connells online, they very quickly introduced me to the Park Farm Ashford team. I met the manager Raife at my property, who gave me the best advice on selling an empty property. We went to auction!
The property sold first time and contracts exchanged very quickly.
Raife and the team were extremely helpful , friendly and generous with their time and knowledge .
If you need professional help and advice give them a ring.
Simply the best.
Seller
23rd Aug 2022 (2 years ago)
D Jensen
We could not thank Leah enough when we were viewing houses in the last few months! She was amazing and always so friendly and helpful and couldn’t do more for us! Thank you so so much!
1st Aug 2022 (2 years ago)
R Limbu
I had such a great experience with Connells during my search to find my first BTL purchase. The whole team was extremely helpful and responsive (literally never had to chase).
A special mention to Leah (such a sweetheart) who went above and beyond to help us find the perfect property! She was always willing to answer all my questions and continuously supported us throughout our search. Highly recommend Beth, our mortgage advisor, who was extremely knowledgeable and guided us flawlessly through the whole process. Also very grateful to Georgia, from the lettings team, who was always willing to help!
Thank you so much for such a pleasant experience - highly recommend!
31st Jul 2022 (2 years ago)
P Hatfaludi
Renting through the Ashford branch went quickly and smoothly. Hannah and Georgia were both up to date with all information during the process and responding to emails quickly during business hours. Very good team, kind and helpful.
28th Jul 2022 (2 years ago)
E Ross
Myself and my partner have recently rented a property with connells in ashford Kent. The whole team that we had interactions with were beyond helpful. The communication was great and they answered all of our questions. The team were very professional and friendly. Couldn’t of asked for better support and guidance through this process.
5th Jul 2022 (2 years ago)
Z Emerson
Amazing service from everyone who had dealt with us during the process of getting our home. A special thanks to Jan who had been very kind and just amazing throughout the whole process.
5th Jul 2022 (2 years ago)
R Joynson
I am a first time (self employed) buyer. This process is both difficult and scary! Beth has been more than helpful as a mortgage advisor, explaining everything and being very compassionate to my situation. And leah has found me more than enough properties to view and always knows the perfect house for me! She is an amazing agent!
EDIT* STILL AMAZING 5* I wrote the above whilst looking on the market and now I have Completed on my very first home a week ago!
What could have been an extremely stressful process was so smooth and relaxed.
Not only Did Leah find my Dream home, Beth helped with insurances and I had the AMAZING TRACEY as my sales processor helping and supporting me every step of the way. She made me feel So comfortable and explained everything so well and reassured me when I was unsure of anything. helped me feel excited rather than scared as I did this all on my own. Thankyou SO MUCH to the whole team, it really was such a good experience buying my very first home.
Buyer
25th Jun 2022 (2 years ago)
G Gordon
We had an amazing experience with Leah from beginning to end. We were desperately looking for a suitable property in Ashford ,before we met Leah we had no luck. We happened to walk into the Ashford branch, and Leah identified suitable options and even took us to a view the property on a busy Saturday afternoon. She went above on beyond to assist us. She is truly an asset to the company. We wish her all the best in the future.
24th Jun 2022 (2 years ago)
R GREEN
Tracey was excellent to deal with. Always kept in touch with us and chased up as many people as she could to get us over the line ASAP.
Felt sorry for her because she had 1 week on holiday and missed out completing the whole thing.
24th May 2022 (3 years ago)
I Grigore
Hannah has been very supportive and helpful while I was going through reference process. All team is very perlite and supportive with any queries.
Tenant
19th May 2022 (3 years ago)
T Wilson
Raife & he's team were outstanding, efficient, helpful and always in regular contact, always polite and professional. Excellent service from start to completion. Would definitely recommend.
18th May 2022 (3 years ago)
J Williamson
Great experience overall from Leah (selling the property) and Beth (arranging the mortgage). Both put a lot of time in to helping me get through a transaction which proved to be a lot more time consuming than any of us would have expected! Couldn't recommend them both enough and they helped me through dealing with a difficult mortgage provider and kept all parties on side through out.
Buyer
16th May 2022 (3 years ago)
A Lawrence
Excellent service. Jan has been great, really lovely and helpful. All the staff from the start have been really friendly and professional, very pleased.
10th May 2022 (3 years ago)
L Whit
Couldn’t wish for a better service, we sold and brought through Connells they was amazing throughout this whole thing. Very friendly and helpful staff!! Thank you Raife Leah and Beth. Excellent.
Seller
5th Mar 2022 (3 years ago)
N Arthur
I just wanted a valuation, although I have been thinking of the benefits a move might have; I just haven't managed to convince my wife of them yet!
Since Rightmove makes it easy to click on a link and have an agent contact you, and this particular agency you could throw a stone at from my place, I felt I wouldn't be inconveniencing anyone too much by requesting one.
We were visited by Ella, who seemed low-pressure, pretty knowledgeable, and good with our toddler. Very appreciative of my tea as well!
I know that there is sometimes a difference in the effort an agent might expend in attracting you to their agency, and the effort they put in to the helping the deal go smoothly, and as we only had a valuation, I can't comment on that.
That said, this lady turned up when she said she would both times, rang when she said she would, and nothing put me on my guard during her visits.
I was impressed enough to be sure that if we do move in the near future, I can't see any reason why we wouldn't choose Ella to assist us.
17th Feb 2022 (3 years ago)
M lofting
Georgia was absolutely amazing! She got us moved in on the date we wanted and had helped us massively. It was also our first place together and was in the location we wanted and met all our requirements. Would 100% recommend ??
Tenant
5th Feb 2022 (3 years ago)
S Brooker
Incredible service from the whole team at Connells Park Farm. I would especially like to thank Raife and Beth for all their continual support and guidance throughout the process. They went above and beyond in every way possible. I would highly recommend!
4th Feb 2022 (3 years ago)
T Saville
I was very impressed with Ella. She was incredibly informative about the sales process, knowledgeable about market conditions and incredibly personable. Nothing was rushed and Ella listened to my specific needs. Would recommend.
Seller
28th Jan 2022 (3 years ago)
C argent
Tracey has been amazing, without her professional approach and sheer determination with the chain of solicitors involved I don't think we would have exchanged contracts. She has been invaluable. A real pleasure to deal with. Thank you Tracey.
11th Jan 2022 (3 years ago)
L Askey
I wished to sell a property but was unwell and could not attend the offices or make arrangements. I was treated with great kindness by Raife who visited me at my own home, talked through everything and arranged everything to take any pressure from me. Raife was very proactive in ensuring viewings and gained me several offers… once I had accepted an offer he kept me up to date at every stage of the sale. The place I was buying fell through and he managed to talk to my buyers and keep them onboard whilst I found somewhere else…he saw everything through to completion in a very professional manner..l have used Connells to buy and sell property and found them efficient and superbly helpful.
Seller
20th Dec 2021 (3 years ago)
S moln
I was very disappointed until I met Hannah Drury,I have seen many of the properties in Ashford with other agencies ...But I could find anything that suits for me .Now I am happy ,I got a flat ,Hannah helped me a lot ..Supported me..everything she did time to time.I had many doubts about new home and payments...she sorted out everything...Over all that was an awesome experience ....Thank you so much ...
Tenant
14th Dec 2021 (3 years ago)
M Stoyanova
Our Agent Hannah Dury help us to find a house for renting, and she was very professionall and our experience with her was lovely. Thank you so much. We woud definetely recomend!
Tenant
13th Dec 2021 (3 years ago)
R Fisher
Jan and the team have always found me a good tenant quickly.
Landlord
13th Dec 2021 (3 years ago)
P Kyle
Beth and Raife very helpful from the start and never any pressure at all .
With Beth we felt completely at ease as she guided us through the daunting process.
I am glad to return to Beth time and again for anything we need and will continue to do so.
I would highly recommend this team for all your mortgage needs!
13th Dec 2021 (3 years ago)
H malone
I be used Connells for a few years now. We have had our ups and downs however everything gets resolved. Always professional response.
11th Dec 2021 (3 years ago)
M Missons
We use Connells for the sole purpose of mortgage advice from Beth. She is fantastic, very professional, very responsive, goes above and beyond to help and is always available with any concerns and queries! I would highly recommend Beth's services.
7th Dec 2021 (3 years ago)
T Bar
Beth Richford at Connells was an absolute pleasure to deal with throughout the whole process of purchasing my flat. Even during the complications with covid/ working from home etc, communication has been amazing. She's friendly, passionate about her work and provided a great service in finding the right mortgage for my situation. Would definitely recommend!
Buyer
7th Dec 2021 (3 years ago)
C Chambers
Beth Richfield was amazing from start to finish. When initially choosing Connells for our new build mortgage we were skeptical of the ‘Lifetime Membership’ element. We believed the agents wouldn’t be as enthused as it wouldn’t be a new client and potentially less commission.
This definitely was not the case with Beth, she helped us no end (seemed like she worked every hour of the day!), making the process easy and actually enjoyable. Thank you Beth!
Buyer
7th Dec 2021 (3 years ago)
D Zaccheo
Thank you Team Connells Ashford in helping our move to go as smoothly as possible especially during the Pandemic , our handler Raife was very efficient and quick at returning all our messages and dealt with all our queries in a professional manner, we were not the easiest of clients, but he was always on top of things for us and manage to get us in to our house in record time. thank you Raife.
6th Dec 2021 (3 years ago)
J Goble
Cannot thank Raife and the team at Connells enough. It was such a stress-free and quick process when we moved earlier this year. I highly recommend Connells.
6th Dec 2021 (3 years ago)
M Sherpa
The best estate agents i would say especially beth she is very helpful, very responsive and know what exactly you are looking for. I recently bought the property through them. I was very anxious stressed out at first as I didn’t know the process, didn’t know what to expect and what to do. but beth helped and guided me throughout the process. from the beginning till the end it was very smooth process i would definitely use conells again in future and also highly recommend Conells to everyone.
Buyer
6th Dec 2021 (3 years ago)
K Russell
Really loved using Connells. Leah W sold me my first house and haven't looked back. Super team in here.
Buyer
4th Dec 2021 (3 years ago)
I martins
Georgia reed from agency in ashford she very kindly agent ,and aleways a very quickly response ,i really recommended her services
4th Dec 2021 (3 years ago)
L Hagger
It was one of the most positive experiences I have had buying a property. All the staff were extremely helpful and friendly and were quick to respond to any questions I had. I would d highly recommend them.
Buyer
4th Dec 2021 (3 years ago)
S Jaworska
We bought our house through Connells and cannot fault them. The sales team were fantastic. Leah in particular went above and beyond to help push our purchase through. She was professional, friendly, responsive and extremely helpful. We would not hesitate to recommend them and will definitely look to use them again in the future.
Buyer
3rd Dec 2021 (3 years ago)
J Kennett
Meeting Georgia after dealing with other agents was so refreshing. She was interested in the property, getting information so that she could pass it on to potential tenants, she didn't just stand there when the tenants were viewing, she spoke to them and is chatty and friendly. Georgia and Jan at Connells have been so quick to respond and help us through the process. I can't recommend them highly enough.
Landlord
3rd Dec 2021 (3 years ago)
J Bristow
Very pleased move went through smoothly and a buyer found quickly. I am happy to recommend Raife and the team at Kingsnorth. All communication was professional, efficient and friendly.
Seller
3rd Dec 2021 (3 years ago)
L Watson
Really professional and helpful team lettings, my partner and I were looking for a property to rent and we were having little to no luck at all, so stressful to get anywhere when properties have so much interest in this market!
However, Jan, Georgia and Hannah were absolutely fantastic with finding us a place which we now value as our home and it has worked out well in the end. Thank you so much.
Tenant
3rd Dec 2021 (3 years ago)
J Ho
We have used Connells for over 8 years now! We have a great relationship with our letting agent. Always on the end of the phone if we need anything! Couldn’t recommend Connells more!
Landlord
3rd Dec 2021 (3 years ago)
J Roberts
We recently requested a valuation for our property, which we bought from Connells 3 years ago.
A representative from the Company, Ella, undertook the valuation. We found her to be very professional in manner, helpful regarding Connells services, and very pleasant to converse with.
2nd Dec 2021 (3 years ago)
B Hayter
Jan and her team were very efficient and helpful in finding me a suitable tenant
Im a first time landlord and found them to be very professional and knowledgeable guiding me through the process answering the many questions I asked them
I would highly recommend them
Landlord
2nd Dec 2021 (3 years ago)
J saunders
We recently let our property with the Park Farm Team who found us a great tenant very quickly, would highly recommend them
Landlord
2nd Dec 2021 (3 years ago)
P Paddock
I recently met with the team at Connells across a range of services, lettings, mortgages etc... I found the team knowledgeable, helpful and very approachable. I would highly recommend.
1st Dec 2021 (3 years ago)
E Corsefield
Avoid this lettings agency
6th Nov 2021 (3 years ago)
G Byrne
Best agency in Ashford by far!
21st Oct 2021 (3 years ago)
Anonymous Landlord
Fantastic service from Jan and her team in the lettings department
Landlord
13th Sep 2021 (3 years ago)
M Lewis
The most efficient property transaction I’ve ever experienced. This was partly due to a very hot property market but Connells introduced a genuine first time buyer and everything went through very swiftly - Thankyou
Seller
7th Sep 2021 (3 years ago)
L Sage
Poor customer service and very expensive for what you get
4th Sep 2021 (3 years ago)
S Cats
Thank you Lettings Team for your 1st Class Service finding our family their perfect home, always responded quickly to our requests, will certainly recommend Connells Lettings Park Farm to everyone.
Tenant
3rd Sep 2021 (3 years ago)
issi248
Louise and the team have been a fantastic help at finding and getting us moved into our new property. They have made the entire process seamless and are always available to answer questions and help with anything we need.
Louise has been a lovely agent and has great customer service, making us laugh many times and helping us feel at home. She made it lovely and personal which made the entire experience feel catered to our needs.
My partner and I 100% recommend others to work together with Connells due to the professionalism, value and quality of services they provide.
Tenant
2nd Sep 2021 (3 years ago)
M Cunningham
Tried several times to view a property and got told time and time again that someone would get back to me.
Total lack of professional courtesy
31st Aug 2021 (3 years ago)
A Anonymous
I have chosen to keep my identity hidden due to fear of being penalised by the branch, for speaking out. It must be known that is is becoming increasing apparent this ‘business’ is actively working with landlords to purposefully create situations in which tenants are having money subtracted from their deposit for no good such reason. Every single tenant in our building that has moved on has been charged hundreds of pounds for cleaning fees, damage claims and redecoration fees which are all completely unjustified. Over the past 10 years they have received thousands of pounds through these false claims. The inventory’s are being tampered with and then being sent off to an independent company to review when a dispute is called upon, working in the favour of Connells and tenants are left with little or no deposit. As far as I know some ,if not all, past tenants have complained to head office and have had no resolution despite clear evidence being provided.
If you are thinking of renting with this Branch I strongly suggest you think otherwise, if not be sure to take your own in depth photographic evidence of the property upon moving in and I would even go as far as to say I would suggest getting your own inventory completed with an independent body and to seek legal advice upon check out if disputed.
Tenant
27th Aug 2021 (3 years ago)
O Gordon
Very unpleasant lettings manager who could do with some customer service training, or at very least some training on how to speak to people like they are human beings and not something on the bottom of her shoe. Will not be enquiring on or viewing any more properties with this agency.
10th Aug 2021 (3 years ago)
A O'leary
Unprofessional and rude
9th Aug 2021 (3 years ago)
I Jackson
Rude unprofessional and lazy would not use again.
6th Jul 2021 (3 years ago)
A Shipman
Will be reporting to the property ombudsman for fraud. Jan the lettings manager is incompetent and has acted illegally on many counts. Stay away
Landlord
5th Jul 2021 (3 years ago)
C Moore
I have used quite a few estate agents over the years as a tenant and I have to say that Connells have been the highest quality service I have had from estate agents. I chose to move once the covid guidelines allowed this, and despite all the uncertainty, new ways of working and everyday life, Connells were excellent. Jan from Connells has been amazing and made the process from start to finish as smooth as possible and is always so polite, professional and helpful. Any queries I did have, Jan would respond right away. I have since left the property I was renting due to moving elsewhere, and Jan has ensured this process along with my landlord was the best experience I have had upon leaving a property. I have had a few bad experiences with other estate agents in the past as soon as I have given my notice, however Connells could not of been any better! I will 100 percent be recommending this branch and should I need to rent again I would not hesitate to go back to Connells. Hats off to the estate agents working during this difficult and uncertain year we have had and to Connells for getting it spot on. Thanks again to Jan, Connells and my landlord! All the best, Chelsi
Tenant
28th Jun 2021 (3 years ago)
O Jonas
Con artists!!! They prey on innocent tenants and rip them off for all they can. DO NOT RENT FROM THIS COMPANY. Jan the ‘manager’ is worst of them all. Steer clear!
Tenant
8th Jun 2021 (4 years ago)
A Baker
0/10 lettings manager is useless
16th Apr 2021 (4 years ago)
S Lloyd
Con artists!! Stay away unless you want money stolen from you. Shocked such a well known agency uses such underhand techniques to scam tenants and it goes un-investigated. AVOID AVOID AVOID
Tenant
13th Apr 2021 (4 years ago)
V Chawla
Had a fantastic experience with Connells!! Recently sold my house through them ! Very professional team. Kept me informed at every point of time what was happening with my sale .. We are ever so thankful to the entire team ... especially Raief, Lauran and Leah for their excellent service ... best estate agents in Ashford!! ??????????????
Seller
9th Apr 2021 (4 years ago)
E Garety-Jones
Worst estate agent in Kent. From start to finish the tenancy with them has been a headache. Was given incorrect information when I took out the tenancy regarding parking which cost me over £1000. Jan the lettings manager is the rudest person I’ve ever had the misfortune of dealing with and is extremely patronising and unkind. Still holding on to my deposit almost a month after moving out, after trying to scam me out of £400 for non existent damages. Stay away from this letting agent!
Tenant
30th Mar 2021 (4 years ago)
R Taylor
I could not recommend Connells enough! They have been absolutely amazing.
I originally asked Connells to value my property with the intention of using an online agent, and asked Connells for just a second opinion on the valuation, however the second I met Raife I felt reassured instantly. He had done alot of research in the area and was extremely professional and friendly.
From start to finish they have been so helpful especially Leah and Raife.
Leah always kept me updated throughout the process and offered support in anyway she could.
Thank you so much to everyone at the Ashford Park farm site.
Seller
29th Mar 2021 (4 years ago)
N Johnson
The only Lettings team I would use!
12th Feb 2021 (4 years ago)
S Robertson
Shocking service. 0/10 do not recommend. Weeks and weeks of unreturned phone calls and ignored emails to have our deposit returned. The manager is solely responsible for deposits and ignores any contact attempts. I had to tell her which service held our deposit, despite that being entirely her responsibility. They don't even keep file notes so woe betide you if the manager is off and you need an update because no one can tell you what's going on. From other reviews I've seen, it sounds like it's been that way for years. Unbelievable such a company would leave this kind of issue unchecked for so long.
Tenant
8th Feb 2021 (4 years ago)
S Salian
I've appointed Connells over a year ago and I'm happy with them looking after my property. Harriet especially in their team is very warm, friendly and efficient. Any queries I have, all I need to do is just email her and she personally looks into the matter and responds to me quickly resolving any issues I have.
Landlord
7th Feb 2021 (4 years ago)
M B
Really rude staff. Pets unfriendly, when I asked to speak with landlord about it I heard comment 'we're not playing games here'. Connells Ashford should think about changing team as they are very unprofessional.
1st Sep 2020 (4 years ago)
Anonymous Homeseller
I wish that I had heard from you B4 I appointed Connells because your later recommendation in favour of another local agent i would have been better off with. I regret the day I made contact with Connells- They have lost me a lot of money.
Seller
7th Aug 2020 (4 years ago)
A Davies
Probably the worst estate agents in Ashford. Completely incompetent and have no idea what they're doing. Even after 18 months of a tenancy with them they are still as useless as they were at the beginning of our tenancy. Took over 6 months from raising an issue with our property to it getting sorted, never replied to emails or telephone calls, even promising to call back by the end of the day and then two weeks later still no response. And then finally to top it off they then withheld our deposit for a month after the end of our tenancy and then blame it on someone else. Completely incompetent and clearly rely on their tenants just accepting how useless they are. Avoid Connells completely if you can, if not then stay away from the Ashford branch completely. Staff and managers are both rude and do not care about the service they are providing.
Tenant
14th Jul 2020 (4 years ago)
M timson
Professional very helpful excellent communication.
6th Mar 2020 (5 years ago)
edperera1969
I gave Connells the sole agency to sell my house in Ashford a few months ago. I had a huge amount of interest, loads of viewings, great communication from all the guys at Connells. Best of all for me, they got me a great price, in fact the asking price.
I dealt with Cheryl, Rob, Raife and several other great members of the team. All of these guys were very friendly and totally professional to a tee. I couldn't have asked for a better firm of estate agents to deal with.
These guys with Estate agents a good name!!
Seller
11th Jan 2020 (5 years ago)
S atkinson
Asked them to remove an illegal advertising board they attached to our street sign and they where very rude so asked council to remove.
3rd Dec 2019 (5 years ago)
G Mcintosh
AVOID! Terrible service from connells at this branch. Most of the staff are friendly however the response to a complaint I have raised is far from professional or acceptable. I've been renting through them since February. The first day I moved in to the flat there was a large amount of water from a leak in the bathroom. They illegally took £175 deposit from me in February which I was supposed to get back after 5 weeks. It is September and I am still waiting. I raised this in June where I was told I would receive it within 5 days and several emails and phone calls later I am still waiting. The icing on the cake for me was when The branch manager (Jan) pretended to be someone else on the phone to avoid speaking with me, highly embarrassing and unprofessional behaviour. To raise complaints external to connells you have to first raise the complaint with the branch manager, however as she was avoiding me I could not raise it so had to go to their headquarters. I was then put through to someone at Leighton buzzard who had no idea why they were handling my complaint so they then arranged for my complaint to be shipped on to another person. I have since had my complain raised at the branch with the letting sales manager who has not responded to my last email in over a month nor has she resolved my complaint. Now I am having to raise this complaint external to them. They also charged me a tenancy renewal fee which I doubt is legal but I'll check this with the property ombudsman. If you're thinking about renting or letting out your property through connells then choose someone else, they are highly incompetent with customer service and try to scam you out of your money. . I'll never deal with this company again.
Tenant
22nd Sep 2019 (5 years ago)
M Naveed
We received an excellent service from Connells Park farm team so far and specially Harriet is very supportive professional always available to assist.
3rd Sep 2019 (5 years ago)
K Au
Jan at Connells has been fantastic with looking after me and my property. I have been with Connells for a number of years now and by far she is the best. She is a credit to Connells and the help and support she has provided. She is very professional, thorough and always keeps you updated. I can definitely highly recommend Jan at Connells.
Landlord
25th Jun 2019 (5 years ago)
A Dawtrey
I have been dealing with Jan at Connells and I have to say, they don’t pay this lady enough! She has been truly amazing during some very difficult circumstances. She is down to earth and extremely helpful.. I don’t know how I would have gotten through my current tenancy without her. Jan is a real credit to your business and she deserves all the credit in the world for all the help and support she has provided me, top notch and 5 stars, well done and fantastic job Jan! I will go as far as to say I will miss her after the move.
Tenant
14th Jun 2019 (6 years ago)
P Baker
Very helpful & experienced advice.Polite & punctual on all visits.
29th May 2019 (6 years ago)
A Lemar
Absolute pleasure to deal with. Would highly recommend. Thank you!
8th Feb 2019 (6 years ago)
L mello
They have lovely properties and the staff is very helpful, they will look after every detail for you.
31st Jan 2019 (6 years ago)
H Jarvis
Harriet showed us around a house in Ashford back in October, she was extremely helpful, the viewing wasn't rushed and generally seemed like she wanted to know more about myself and my partner. When we registered our interest for this house and said we wanted to go with it she did everything in her power to ensure we got it & with all her hard work we move in this saturday. I cannot thank you enough. The service we received was 110%. Email replies were speedy and everything she said she was going to do she did. Thank you very much :) Highly recommend.
Tenant
15th Nov 2018 (6 years ago)
Antonio
Jan Gurr is one nice person and estate agent :)
10th Nov 2018 (6 years ago)
B Clark
Never been
2nd Nov 2018 (6 years ago)
K Smith
Lovely people and very helpful. Helped us getting everything sorted for our move and very efficient. Would defiantly recommend them. I would like to say a massive Thank you
1st Nov 2018 (6 years ago)
L Hardy
Thanks to Harriet for a friendly, efficient service????
31st Oct 2018 (6 years ago)
C Spicer
Highly recommend this agency to all! Right from the start to the end of my tenancy they've been so helpful and friendly! They deal with queries promptly and always do their best to help. Jan is fantastic and has a great team!
Tenant
22nd Oct 2018 (6 years ago)
B Fowle
Never reply to your emails. Upload properties that aren’t available. Would never use them to sell my house and wouldn’t view with them either, absolute time wasters!
12th Oct 2018 (6 years ago)
N Healey
The service is first class here. George listened to the kind of property I was after and used his own initiative to take me for a quick viewing of a property I wasn't even there to see.
As smooth as you like- I now occupy that very property. Amazing service and a Credit to connells estate agents!
Buyer
3rd Sep 2018 (6 years ago)
N Emanuel
I am pleased with the services received from Connell estate agency park farm. In particularly with the agent that dealt with my tenancy Jamie -Leigh Swan, she went above and beyond my expectation. She has been extremely professional from start to finish and kept me posted Throughtout the procedure of becoming the new tenant. When I went to the office the staff was friendly and kind.
I would recommend conells Ashford park farm to anyone looking to rent as the services that I have received is 110%. From start to finish
Nicole emanuel
Tenant
16th Aug 2018 (6 years ago)
E Searle
Very professional and the agent George has gone above and beyond to help. Very Pleased
19th Jul 2018 (6 years ago)
Z Ali
One of the best property agents in town,very helpful and competent team members specialy George, hardworking , communicative and responsible letting agent.
George,it’s just because of your help we have this flat.
Thxxxx a lot
Tenant
12th Jul 2018 (6 years ago)
E Zuzana
After a long and legthy refrencing process finaly i have rented a flat but with the help of connells letting team specialy George,
Very helpful and responsible person .
Thanks alot George for helping us .
Tenant
12th Jul 2018 (6 years ago)
P Wilson-McBride
Fast, efficient and friendly service! George Byrne, in particular, listened to our needs and fully understood our requirements. The attention to detail and speed of service confirmed that we were in safe hands. Highly recommend
8th Jul 2018 (6 years ago)
K Jarodia
Very happy with Jamie and George, they let my property quite quickly and kept me informed. Recommend.
Landlord
22nd Jun 2018 (6 years ago)
Y Blas
Our agents were helpful, kind and always try to do their best. We felt very comfortable and we strongly recomend Connells to look after not a house a real home.
22nd Jun 2018 (6 years ago)
M Thorn
Really friendly and easy to talk to and so helpful.. did all the work for me and made it as simple as possible can't recommend them enough.. thanks to George for making it a pleasant move.
Tenant
21st Jun 2018 (6 years ago)
S Rinaldi
I highly recommend. I found Jan Gurr extremely knowledgeable and gave me excellent advice on how to let my property effectively.
Landlord
19th Jun 2018 (6 years ago)
G Ryan
They let my property within a week and found me excellent tenants.Very helpful and knowledgeable staff. Would definitely recommend to anyone within the Ashford area. Big thanks to Jan and Jamie for all their hard work.
Landlord
19th Jun 2018 (6 years ago)
N Editing
No 02 signal ???? or the other athilates from it. So expensive
15th Jan 2018 (7 years ago)
T tighe
Terrible people con artists out to make money
22nd Jun 2017 (7 years ago)
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