Friendly helpful and efficient staff, I would certainly approach them again in the future.
Absolutely atrocious service!!
My Husband contacted the Ludlow branch on Saturday 22nd September to ask for a viewing of a rented house on their books for Friday 28th @ 3pm, he was told the letting team were busy and as we currently live in Spain he gave my email address so they could contact us.
No response by Monday lunchtime, so he rang again and spoke to another person who was most apologetic, but ensured him that someone would contact us via email ASAP!
No response again by Tuesday lunchtime, so he rang again and spoke to yet another different person who was also very apologetic but would pass the message on to the unobtainable lettings team!!
It is now Wednesday late morning and still no response!!
This is incredibly annoying as we are only in the UK for 4 days (which was explained to everyone spoken to) and need to view as many properties that we are interested in within that time period.
However thanks to what we can only assume is an extreme lack of communication between the staff or a complete indifference to our needs this property will not be one of the properties, which I'm sure the current Landlords would find very disappointing!!
Ensured excellent communication with sellers and kept us all abreast of proceedings. Personal yet professional service delivered by friendly and competent team. Would definitely engage them to sell should the need arise in the future.
Phoned to arrange a viewing, When questioned why details were required,They are required so I buy a house in the right place. not a good experience.