At a time when Estate Agents come in for severe criticism it is great to be able to praise Nock Deighton Ludlow office as a thoroughly professional and efficient operation. They made a difficult sale process tolerable, particular praise to Chris, Philippa, Laura and Debbie.
Absolutely atrocious service!!
My Husband contacted the Ludlow branch on Saturday 22nd September to ask for a viewing of a rented house on their books for Friday 28th @ 3pm, he was told the letting team were busy and as we currently live in Spain he gave my email address so they could contact us.
No response by Monday lunchtime, so he rang again and spoke to another person who was most apologetic, but ensured him that someone would contact us via email ASAP!
No response again by Tuesday lunchtime, so he rang again and spoke to yet another different person who was also very apologetic but would pass the message on to the unobtainable lettings team!!
It is now Wednesday late morning and still no response!!
This is incredibly annoying as we are only in the UK for 4 days (which was explained to everyone spoken to) and need to view as many properties that we are interested in within that time period.
However thanks to what we can only assume is an extreme lack of communication between the staff or a complete indifference to our needs this property will not be one of the properties, which I'm sure the current Landlords would find very disappointing!!
I have used the three firms, now amalgamated into MM&P, all my professional life. Since retirement, they manage my investment property and I can leave it all to them, knowing all managment and regulations will be followed without my having to worry.
From start to finish I was kept informed and any problems were sorted by Sue at Mccartneys and they arranged removal and sale of furniture and the full clean to leave tidy for the new owners and living 240 miles away everything was done in my absence and I fully trust them.