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  1. Home
  2. Leaders - Crewe
Leaders - Crewe Logo

Leaders - Crewe

223 Nantwich Rd, Crewe, CW2 6BY
Leaders Crewe are an estate agent in Crewe. They mainly list properties in CW5, CW1 and CW2. Over the last 6 months, they've listed 33 properties, with 25 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed
View all details

Leaders - Crewe Reviews (198)

Have you used this agent?
  1. 74% 5/5 Stars
    74%
  2. 3% 4/5 Stars
    3%
  3. 0% 3/5 Stars
    0%
  4. 2% 2/5 Stars
    2%
  5. 21% 1/5 Stars
    21%
All (198)
Seller (5)
Buyer (10)
Landlord (26)
Tenant (70)
General (87)

J Taylor

1/5 Stars
Awful. Severe lack of communication, poor service all round. Think we got a lucky escape.... Read more
21st Oct 2024 (16 weeks ago)

C Pham

1/5 Stars
Slow and uninformed. Severe lack of communication (zero communication) and bad attitude over the phones and the scarce email responses.... Read more
21st Oct 2024 (16 weeks ago)

S Davies

1/5 Stars
EDITED TO ADD Sadly, a year on, in spite of being promised change, nothing has. Leaders is still happy to take your money, whilst providing a less than basic service. All communication now seems to be done via some god awful portal - no one even bothers to pick up the phone. In addition, we’ve just discovered that our property is being rented out for well under market value, in spite of us being told we were at the top end of rental income for the area. Utter rubbish. Currently looking for a way out!! Please - avoid at all costs!! Absolutely dreadful from the start. We rented out our property in Crewe with South & Co in 2013, after having to leave the area. They were brilliant. Unfortunately they sold to Leaders a few years ago, and we’ve had nothing but problems since. Appalling communication and a basic lack of consideration in all areas. Very basic things, like getting more than one quote when there is work to be carried out, are ignored. They seem to have such a high turn over of staff that no one has a decent level of knowledge or understanding about your property. They seem to be allowing the current tenants to damage the property and expect us to pay out time and time again. Leaders are currently causing me so much stress, I’d rather sell it than carry on with them managing it! Please, do yourself a favour and find a management company who actually know what they’re doing and care!... Read more
Landlord
15th Oct 2024 (17 weeks ago)

D Stoican

1/5 Stars
DO NOT RENT WITH THEM! The agents treat you as their personal enemy, being EXTREMELY rude towards the customer and very unhelpful. It is impossible to have a conversation since they refuse to understand basic English and have a difficult attitude. Even when they make mistakes, they blame you for not being clear or for not reconfirming something that was confirmed weeks before. You will feel unsafe and insecure since they won’t help fixing any problem that arises. P.S. Leaders Crewe, don’t even bother to reply with your prompt ‘we’re sorry’ message. We all know you don’t care about your customers.... Read more
Tenant
1st Oct 2024 (19 weeks ago)

A Davidson

5/5 Stars
Used Andrew at Leaders few times now and he's always been swift, polite and helpful. Likely won't be the last time either! Thank you :)... Read more
30th Sep 2024 (19 weeks ago)

M Shirvani

1/5 Stars
Id give zero star if i could... Read more
30th Jul 2024 (6 mo. ago)

J Everall-Pettersen

5/5 Stars
So after deciding to build my portfolio I looked around for properties for sale. I found a property for sale with Leaders and arranged a viewing. Andrew was very professional in arranging this. Zoltan who showed us round was very helpful and informative. After our offer was accepted Andrew and Sue worked hard throughout the process and was always keeping me updated throughout the process. They were both very professional and a credit to leaders. Thank you to Andrew and Sue for all there help and will definitely use them again for our next purchase... Read more
Buyer
13th Jun 2024 (7 mo. ago)

S Povall

1/5 Stars
Rude, ignorant, unhelpful; just some of the things on a long list of negatives I can say about this company. I'm pretty sure nobody if the office speaks to each other because everyone gives you a different story. I must say I'm particularly glad that I didn't end up going through with my rental enquiry with Leaders because if I had them as landlord, God only knows what I'd have gotten myself into.... Read more
Tenant
10th Jun 2024 (8 mo. ago)

S Radcliffe

1/5 Stars
Avoid this company like the plague, in particular the Crewe branch. I had a truly awful experience with these so called professionals who went out of their way, with the landlord, to take nearly £2.5k from me for a property I "tried" to rent. The issue began the day I registered the address for my water usage PRIOR to moving in. This alerted the water company that someone was going to be at the property. I received a call from the supplier which was very direct and to the point, stating that the property had a leak which was losing 500 litres a day, they had tried to contact the landlord but had no response and that as I was now the tenant it was my responsibility to pay for and sort. After alot of frantic phone calls with the waterboard it turns out Leaders (and the Landlord) were fully aware of this issue prior to me signing the tenancy agreement but did not disclose this information to me. I had the keys to the property but refused to move in until this issue was sorted by the landlord, via Leaders. This issue went on for over 3 months. Every few days I followed up I was told by Leaders we can't get hold of the Landlord but I still anticipated to move in imminently and kept the keys expecting to do so not knowing this would go on for months.... this would later be used against me by Leaders and cost me thousands. After over 3 months of constant excuses about not being able to get hold of the Landlord, Leaders, at first, agreed this issue was known about by both parties, prior to me signing any agreement and supported the fact that I'd be rented the property misleadingly the explanation being "we thought the issue had been fixed" There whole attitude then changed when apparently there had been a huge mistake and in fact there was no leak, and because I'd kept hold of the keys I had to pay all the rent up to that point. As you can imagine I was very angry to say the least all I wanted to do is rent a property!! I was then led down a garden path by Leaders saying they would do everything for me to sort out but in fact did nothing and lied to me. At this point I had had enough and said I didn't want to move into the property, it was at this point when I returned the keys, demands for rent were made. After alot of back and forth Leaders told me the landlord was happy for me to step away (that was good of them!!!) As long as I paid the remarketing cost for the property of £500 and I would get my first month's rent and deposit back. I stupidly agreed to this and guess what I never received anything back and Leaders have recently, 14 months on, started chasing me for unpaid rent!! I set foot in the property once and it costs me financially and even more so mentally. A truly disgusting company who anablled a landlords to hide away and do nothing and then take my money. Please avoid so you do not get an experience like mine! Que, copy and paste response.... Read more
Tenant
2nd Mar 2024 (11 mo. ago)

Anonymous Home Buyer

5/5 Stars
Huge thank-you to Andrew Scoffins for showing us our first time buyer dream home! Brilliant sell and super accommodating when we required another viewing for our parents! I cannot thank Sue Carter enough for her commitment and communication skills, at times I thought I was going mad through the buying process - Sue reassured myself and my partner all the way and is a true credit to Leaders. We can’t wait to make our house a home!... Read more
Buyer
1st Mar 2024 (11 mo. ago)

Anonymous Home Buyer

5/5 Stars
Me and my partner were buying our first home and the help and comfort we got from Sue Carter and Andrew Scoffins was outstanding. Hats off too Sue she really came through with communication. Very pleased will recommend in future and would definitely come back.... Read more
Buyer
1st Mar 2024 (11 mo. ago)

C Cowap

5/5 Stars
As a buyer rather than client I thought Leaders provided a great service. They are one of the few agents who take the trouble to include details like service charges and ground rents when preparing particulars of leasehold property. They were quick and efficient in answering questions. Sue Carter in particular was a diamond in progressing a difficult sale with her clients and their solicitor. She has earned a pay rise and large bonus on the basis of this transaction alone!... Read more
Buyer
23rd Feb 2024 (11 mo. ago)

Kaeben

1/5 Stars
Very hard work Just wanted to know if a rental property accepts pets. They ignore me and email me a form to give them all my details (which they don't need if the answer is no). I can't even open the link because Google says the website isn't safe I can't get through to anyone on the phone Eventually I manage to speak to someone in sales, but they can't answer a very simple question and surprise surprise.. want my details so someone can spam me with calls and text messages L... Read more
Tenant
16th Feb 2024 (11 mo. ago)

M Lloyd

1/5 Stars
This estate agent never bothers to call or email you after booking for a viewing. Online they even ask you to select a date for the viewing but they then just ignore you. I will certainly not be using this estate agent in the future as they clearly don’t care about landlords, tenants, and owners. Very poor service. Use alternative estate agents in the area.... Read more
15th Feb 2024 (11 mo. ago)

S Adams

5/5 Stars
Sue Carter is an excellent ambassador for your company and has been a tremendous support throughout the whole process. I can't thank her enough. I would also like to mention Andrew Scoffins who again, is an excellent ambassador and my thanks goes to Andrew for making the sale possible in the first place. Both Sue and Andrew have been a pleasure to deal with and Leaders should be proud to have these individuals representing them. From rentals to sales, I can't speak highly enough of my experience with Leaders.... Read more
Seller
29th Jan 2024 (1 year ago)

D Tunnicliffe

5/5 Stars
Excellent service, kept me updated throughout the whole selling process. Special shout out to Sue Carter. Very professional would highly recommend.... Read more
Seller
22nd Dec 2023 (1 year ago)

Martin

5/5 Stars
Through time have had numerous dealings with Jo Gordon as a property manager, she is always very professional and friendly. Very responsive and active and always quick to resolve anything that she is dealing with. Amazing member of the leaders team... Read more
30th Nov 2023 (1 year ago)

S Bennion

5/5 Stars
We used Leaders to sell our property recently, they were very professional and helpful. Andrew was very knowledgeable about the local market and current trends and was invaluable in liaising with our buyer’s solicitors to get the exchange over the line... Read more
Seller
30th Oct 2023 (1 year ago)

M Soman

1/5 Stars
I’ve raised a maintenance request regarding proper sealing of tiles in bathroom which is causing a leak. Although one of their contractors turned up weeks after I raised the issue, nothing has been done so far to fix the issue. It has been almost 2 months now. I’ve never seen an agency that doesn’t even care to maintain their property. Such a worst experience.... Read more
Tenant
18th Oct 2023 (1 year ago)

B NAILS)

5/5 Stars
Very professional service by Andrew. Highly Recommended... Read more
6th Oct 2023 (1 year ago)

P Mundayadan

2/5 Stars
Bad service. They don't know how to maintain their resources. We have reported a bathroom maintenance 1 months, none of Leaders maintenance team came to us as of now. We have recieved multiple email saying that our team will contact you blah blah blah. Apart from emails, no one turned up. Not only maintenance, their service is very bad in most of the thing they offer.... Read more
Tenant
18th Sep 2023 (1 year ago)

J Kelsey

1/5 Stars
I'm unsure if it was all down to Leaders or just simply miscommunication with the landlord. Still, often, my time spent in their hands seemed like it was often more difficult than it needed to be! I few examples can be given, such as being sent credit control warnings about money I owed them when the no deposit option hadn't be included in my latest statement or wasn't made as clear as it could've been! Also, when my landlord finally changed agencies, I was given another credit control about not paying that month's rent even though I'd already been informed of the switch before this date. I'd already been moved over, admittedly I rang them and they informed me straight away I didn't owe that money so fair enough! Sometimes, the more minor issues within the household as a tennant don't seem to be priority, and you would send an email in January only for the work to be done in May or June. Again, I'm not sure if it's the landlord or leaders taking their time to decide on whether the work needs doing. Another issue I pointed out was having to have an extension lead on my kitchen unit for months, which to me is a health and safety risk however, the photos on this issue were just ignored. Ultimately, it seems depending on what the landlord says Leaders are powerless puppets unable to get stuff done. I will give credit where credit is due though when something disastrous happens they were able to fix my kitchen ceiling that fell through due to the bath having no seal on it in the first place when we moved in. I obviously didn't notice and neither did my then partner and it appears neither did Leaders before we moved in! Finally I have to mention the countless weeks waiting on a fridge when my fridge freezer broke, it must have been at least three weeks!... Read more
Tenant
20th Jul 2023 (1 year ago)

F 94

5/5 Stars
Brilliant everything we needed they helped probably the best housing agency I have been with ????... Read more
27th Jun 2023 (1 year ago)

Rahamidine

5/5 Stars
Amy from leaders Crewe is very professional and helpful. She has an excellent telephone manner and puts you at ease during a difficult conveyancing process. Excellent service throughout. Manwar buyer... Read more
Buyer
30th Jan 2023 (2 years ago)

Fantaz

5/5 Stars
Amazing experince, Owen helped me alot with my training!... Read more
6th Dec 2022 (2 years ago)

S Baker

4/5 Stars
Our vendors used Leaders to sell the house. They were excellent communicators with ourselves, making sure we were updated and understood the process. Andrew showed us the house and was enthusiastic and accommodating. Sue was an absolute rock, on a bumpy journey. She is very professional, communicative and goes the extra mile with customer service. We had just one regret and that was following a recommendation to use an intermediary company to appoint a solicitor. The solicitors were disappointing to put it mildly. Learnt a lesson the hard way and would now recommend using a local solicitor. But, otherwise I would highly recommend Leaders.... Read more
Buyer
27th Nov 2022 (2 years ago)

M Warren

5/5 Stars
I've been working as a Landlord with Leaders Crewe for many a year now - even when they were still South & Co - and, the one thing that has been maintained throughout the years is their solid focus on customer service. I've dealt with lots of people from the business and they are all very professional and knowledgable - if there's anything they don't know, they find out and let you know. Kelly, Charlotte, Jo, Amy, Declan... whoever - they are always very good. They also offer competitive pricing and the managed service has a good attention to detail.... Read more
Landlord
7th Apr 2022 (2 years ago)

Sarah

5/5 Stars
Andrew is a great ambassador for this company, with a friendly and open demeanour. He explained in great detail all the options that were available with my property and he gave me sound advice. The valuation presentation that Andrew prepared for me was very impressive and thorough.... Read more
29th Mar 2022 (2 years ago)

M Burns

5/5 Stars
As a contractor for over 2 years the communication, professionalism and support i have received has been first class, special mention to Jo L, Jo C, Laura, Charlotte and Amy who go above and beyond for there customers... Read more
10th Mar 2022 (2 years ago)

R Russell

5/5 Stars
(Wanted to leave a review but had to sort out my email account hacked by my son). I have been a leader’s tenant for a long time now, and I couldn’t recommend it more. My property manager is Jo Lawrence and she is always very helpful offering high level service.... Read more
Tenant
4th Feb 2022 (3 years ago)

D James

5/5 Stars
I have worked alongside Leaders for many years, dealing primarily with Charl. Nothing is too much trouble and will always assist, her knowledge of the industry is fantastic, as is her work ethic.... Read more
3rd Feb 2022 (3 years ago)

T Phillips

5/5 Stars
I have been working alongside leaders for several years now .A very professional and friendly team and an absolute joy to work for ..... Read more
2nd Feb 2022 (3 years ago)

E Baylay

5/5 Stars
Excellent Elite Service , efficient, knowledgable, professional, polite, courteous, no hard sell, had patience and time to answer my questions, made me feel completely at ease and able to put my trust in Leaders to manage the letting off my property. Found a Tennant for my property in less than a week, outstanding service. Definitely live up to their name. Would like to say a special Thank you to Chris for being very patient with me.... Read more
Landlord
31st Jan 2022 (3 years ago)

S Vickers

1/5 Stars
Rented property , in that time no repairs reported have been fixed or even looked at. Landlords rubbish left in the garage that never got removed regardless of how many times we asked . Now taking legal action against them for breaching their own tenancy agreement. Not good landlords do not recommend .... Read more
Tenant
25th Jan 2022 (3 years ago)

C Olphin

5/5 Stars
We've just bought our first home through Leaders and they have been nothing but accommodating throughout. From last minute second-viewings to letting us have a quick look round to take measurements before move-in, everything was done with professionalism and a smile. Special shout out to Andrew who was great!... Read more
Buyer
22nd Jan 2022 (3 years ago)

M Maamouri

5/5 Stars
Been looking for properties for some time came across leaders and spoke to Chelsea thank you for all your help and support you have been fantastic in staying in touch and sending properties.... Read more
12th Jan 2022 (3 years ago)

Z Rowland

1/5 Stars
Easy to find the property, no fuss at all. Viewed the property, went with the No deposit option and moved in 2 weeks later. Quick simple easy! Would recommend if you're looking for hastle free service!... Read more
Tenant
3rd Jan 2022 (3 years ago)

S Mee

5/5 Stars
We have always been happy with the service of Leaders, the staff are very supportive getting in touch and working through any problems that arose with the property & fixing them.A friendly but professional company.... Read more
7th Dec 2021 (3 years ago)

R dobre

5/5 Stars
The Leaders team în Crewe have been very helpful. Harry, Chelsea and Chris have all been very useful.... Read more
19th Nov 2021 (3 years ago)

T Saignes

5/5 Stars
Harry at the Crewe branch has been fantastic from the very first contact. Made the process of renting very easy - roll on moving in day!... Read more
Tenant
19th Nov 2021 (3 years ago)

A Harley

5/5 Stars
Chris has been totally professional from when we first made contact. Not only working hard to find us tenants but guiding us through a renovation of a property to get maximum value and reccommending tradespeople through Leaders.....Martin has been fabulous in renovating the house too.... Read more
Landlord
30th Oct 2021 (3 years ago)

M Miller

5/5 Stars
Chris in the office, brilliant and patience, Martin who is renovating our property is fabulous.... Read more
30th Oct 2021 (3 years ago)

D Whittington

1/5 Stars
Absolutely awful. Didn't return any of my calls so no viewing arranged. Gave up in the end - feel sorry for sellers who are getting such poor service ??... Read more
4th Oct 2021 (3 years ago)

G Williams

5/5 Stars
I used Leaders to buy my first property. Throughout the process I found them to be very responsive and very professional, while also remaining very personable. They helped greatly to make the process as smooth as possible and extra touches like the welcome pack upon completion were a nice addition. Would have no hesitation in recommending or using again.... Read more
Buyer
1st Oct 2021 (3 years ago)

M Niwenshuti

5/5 Stars
Would like to say a massive thank you to Ben Harding for all his help throughout this process. Very patient, understanding and great communication... Read more
23rd Sep 2021 (3 years ago)

K Din

5/5 Stars
The team at Leaders have been amazing. They helped push through the sale of my property and have been super responsive and informative throughout the whole process. Would recommend to anyone!... Read more
Seller
22nd Sep 2021 (3 years ago)

D B

5/5 Stars
From start to finish, Andrew at the Crewe Branch was professional, enthusiastic and kept in touch. Answered all our questions, explained clearly and thoroughly. Great customer experience!... Read more
21st Sep 2021 (3 years ago)

R Karia

5/5 Stars
Kevin Chris and his team have been very helpful, efficient and fast. I would definitely recommend them . Thanks guys Keep up the good work... Read more
20th Sep 2021 (3 years ago)

S davies

5/5 Stars
Have had excellent service from kevin and the team i highly recommend... Read more
16th Sep 2021 (3 years ago)

T Muskett

5/5 Stars
Dealt with a gentleman called Ben who was one of the nicest people I've ever met was sincerely interested in me as a person aswell as being very helpful and informative with anything I needed to ask and a nice touch with the welcome box when moving in leaders leading the way on how to make a person feel welcome in there new home... Read more
Tenant
10th Sep 2021 (3 years ago)

S arnold

5/5 Stars
Amazing staff and they are very helpful and understanding... Read more
21st Jul 2021 (3 years ago)

G wright

5/5 Stars
I would like this to be a personal thank you to Joanna Lawrinson. I cannot thank her enough for the help and support she has shown over the past few weeks. My daughter moved to the area to start a new job and had a rented a lovely apartment from leaders. Things didn’t work out for my daughter and her job which made things very difficult for her so she had to come out of the lease sooner than we intended her to. Right from the beginning Jo was very compassionate and helped us in every way possible, I was very upset at times and Jo just listened to me and said that it would all be okay and that she would sort it out. I appreciate very much she went above and beyond her job role so on behalf of me and my daughter I would like to say a big thank you to Jo personally. Leaders are very lucky to have such a loving and compassionate person working for that company. Thank you again Jo, from Gwen and Naiomi... Read more
Tenant
18th Jun 2021 (3 years ago)

E Aroh

5/5 Stars
An outstanding and brilliant letting service.. Very very professional.. Headed by their brilliant employee by the name Jack.. From start to finish the tenancy application was stress free, very modern and up to date and more importantly was very polite.. I will recommend them any time any day.. The fun part was organizing every information a mover might need and need I say the lovely boxed gift.. If am fortunate to purchase property in the near future I will use their services.... Read more
Tenant
15th Jun 2021 (3 years ago)

I kendall

4/5 Stars
As first time renters in the UK, Leaders helped us professionally through the process. Happy with the service.... Read more
Tenant
9th Jun 2021 (3 years ago)

A Lawton

5/5 Stars
Everyone's really nice and professional, all clued up on the business as well! 100% recommend... Read more
8th Jun 2021 (3 years ago)

G Riza

5/5 Stars
I am one of your tenants for over half year and I got asgned the most polite and helpful property manager joanna lawrinson verry profesional and allways there... Read more
Tenant
5th Jun 2021 (3 years ago)

J 625

5/5 Stars
Where to start! We have been tenants with leaders now for the best part of 4 years and over the recent months Covid and health issues have hit our family hard, however I've had the great pleasure of speaking with and relying on the supportiveness of the team at Leaders Crewe. Kelly Jeffries in particular has taken on our address and has supported us with her upmost professionalism and genuinely kind hearted nature throughout this very tough period. Kelly has made the situation at hand ever so simple and much easier to comprehend which in turn has allowed us to get back to our feet again for the first time since the beginning of 2020. I wouldn't recommend anyone else!.... Read more
Tenant
20th May 2021 (3 years ago)

R Deavall

1/5 Stars
LEADERS AT LETTING LANDLORDS DOWN without doubt the worst Letting agent I have used, rents not forwarded, doors left unlocked and open, inspections rarely done and if they are, they are rushed and damage missed, staff are rude and unhelpful, potential tenants told your property is under application when they are busy so left empty despite tenants wanting it... Basically everything they do is a shambles and they'll pretend to care and apologise profusely but carry on regardless. Highly recommend going elsewhere... Read more
Landlord
7th May 2021 (3 years ago)

S Dare

5/5 Stars
We have found Leaders to be excellent agents, very professional and responsive. We would particularly like to pick out Jo Lawrinson who has been a huge help to us in managing the property and answering any questions we may have. Jo always calls back when she says and always has the answers which is invaluable to us as landlords who don't live locally.... Read more
Landlord
28th Apr 2021 (3 years ago)

E Bott

5/5 Stars
I’ve been a tenant with the company for approx 2 years and found Leaders to be very helpful whenever I have had to contact them. They have been efficient and go above and beyond. Special thanks to Jo who has gone out of her way to help with my recent enquiries. Would definitely recommend using them and found them to be the best letting agency in Crewe.... Read more
Tenant
20th Apr 2021 (3 years ago)

D dale

5/5 Stars
Great service and Charlotte Brassington went above and beyond Will definitely recommend to friends... Read more
9th Apr 2021 (3 years ago)

K Polak

5/5 Stars
Such a great agency and team! Prior to our move we were in contact with different agencies in Crewe and cannot be compared to Leaders in Crewe, communication and service is amazing! Moving during Covid is harder anyways, but the team were very supportive :)... Read more
Tenant
8th Apr 2021 (3 years ago)

J Robison

5/5 Stars
Thank you to Joanna Lawlinson & Laura for providing us with a professional & responsive service. You have both been extremely helpful & given feedback & advice when needed. It's been much appreciated & we are extremely grateful. ????????????... Read more
25th Mar 2021 (3 years ago)

S Whalley

5/5 Stars
Always have such great service from both Sam Elliott and Jo Corbett. Always professional, friendly, efficient & helpful.... Read more
18th Mar 2021 (3 years ago)

H White

5/5 Stars
Chelsea barber was amazing ,so friendly and welcoming... Read more
17th Mar 2021 (3 years ago)

G white

5/5 Stars
Chelsea Barber had been amazing. Chelsea always makes sure our requests are met, she is very professional and very welcoming. Grace White... Read more
17th Mar 2021 (3 years ago)

E Bott

5/5 Stars
I found leaders very helpful from the start and throughout my tenancy. They are quick to respond to my queries. In light of the COVID pandemic they have Virtual Viewings in place instead of the normal tenancy inspections which was a quick and easy process and avoids the need for anyone to come into the property, ideal for those who are vulnerable. All that was needed was a brief description of any issues and a photo of each room which was submitted and then sent back to you as a report, and onto leaders themselves. Very quick and easy! Samantha had been very prompt to reply to emails and Charlotte also.... Read more
Tenant
16th Feb 2021 (3 years ago)

N Roberts

5/5 Stars
I've been with Leaders (South&Co) for years, never had any complaints and always found the people their to be friendly and helpful. This morning I woke up to no hot water and no heating. Within the hour I had an engineer at the door, and a couple of hours later it was all sorted. Big thanks to Jo for getting it sorted out so quickly.... Read more
10th Feb 2021 (4 years ago)

I Destiny

1/5 Stars
If you enjoy paying 2021 prices for 1980 kitchen and bathrooms then Leaders are your guys ????????... Read more
7th Feb 2021 (4 years ago)

C Dawson

5/5 Stars
Leaders handled a particularly tricky sale for me. They really persevered , never gave up and kept me informed throughout. Highly recommended.... Read more
Seller
22nd Jan 2021 (4 years ago)

S Masoch

4/5 Stars
Having come to the end of my time at a Leaders property I was glad to have Kelly Jeffries handling the termination of the contract. Always thoroughly professional and helpful, Kelly made the transition painless and even got the end date brought forward which was extremely helpful financially in these difficult times.... Read more
Tenant
2nd Jan 2021 (4 years ago)

S Martins

1/5 Stars
An absolute waste of time of company. Do not use them, will just take your money and do very little work. Had problems with them since the start of the tenancy. Even after leaving the property they went behind my back without a negotiation and want £160 to clean an oven, a microwave and a shower. Wish I looked up their trust pilot before renting. Trust me, avoid all the way!!... Read more
Tenant
19th Dec 2020 (4 years ago)

R Brookfield

5/5 Stars
Amy Gibson was a delight to deal with over the phone, nothing was too much trouble for her, she was super polite and attentive to our every need in search for our rental property, she gave us so many different options and was very knowledgeable about the local area, which was helpful being newbies, she listened and came up with several options for us to explore, explaining the pros and cons for each. I would recommend if you use Leaders ask for Amy she really is a can do lady with great local knowledge. 5 star customer service... Read more
Tenant
19th Nov 2020 (4 years ago)

A Thanammakal

1/5 Stars
Made an appointment at 1, came all the way from Liverpool to look the property. No one was here to show the property. When I rang them,they said the property has gone. What a Service!!! Wasted our time... Read more
16th Nov 2020 (4 years ago)

K Coyle

5/5 Stars
Having moved into a property managed by Leaders a few months back, we have needed to contact them a few times as we settled in, and have been hugely impressed with the rapid response and service they have given us. We had a radiator leak which was reported and resolved within 2 hours. Cannot fault their customer service at all.... Read more
Tenant
6th Nov 2020 (4 years ago)

S Lloyd

5/5 Stars
Great service from staff from initial enquiries, to viewings, and right through the moving process, including maintenance issue resolves and follow ups. Kelly Jeffries of the maintenance team in particular has been outstanding in getting issues expedited and resolved prior to our moving in, as well as phone follow ups to keep us up to date on progress.... Read more
Tenant
5th Nov 2020 (4 years ago)

É Thompson

5/5 Stars
Our search for a new home has sent us through almost every estate agents in Crewe. Leaders has been by far the best for customer service and professionalism. We dealt with Ben at Leaders who was attentive and made us feel like a priority. Other estate agents have been lacking in these areas and we have found ourselves calling them to receive updates about properties we expressed an interest in. Ben kept in mind our wants and needs for a house and responded to our emails promptly. I would strongly recommend starting with Leaders if you are looking for a new home, they made it stress free and easy!... Read more
30th Oct 2020 (4 years ago)

D Edwards

1/5 Stars
Worst esate agency ive ever been with rude no people skills at all dont like people questioning what they say help landlords take people deposits. When ever we rang to get things fixed we where always fobbed off by them the worst people in that office are kelly the lettings manager so stuck up its unreal and a property manager called amy jeez thats someone who shouldn't be aloud to deal with people's lives avoid at all costs trust me with that warning.......... Read more
Tenant
26th Oct 2020 (4 years ago)

B Mota

5/5 Stars
Joanna Lawrinson - is such a great help with everything we could ever imagine, she makes dealing with everything related to your rented house so much easier, brilliant staff highly recommend.... Read more
Tenant
14th Oct 2020 (4 years ago)

S Allerton

5/5 Stars
Me and my partner have rented a house through Leaders and they have been amazing, Laura especially has been so accommodating and thoughtful and everything has been sorted quickly and professionally. would definitely recommend using them.... Read more
Tenant
14th Oct 2020 (4 years ago)

J Etchells

5/5 Stars
I have found all of the staff I have dealt with at Leaders extremely helpful and responsive. In particular Joanna Lawrinson who was extremely understanding and proactive in assisting me extend my current tenancy. I really appreciate the quick responses from you and all the team.... Read more
Tenant
8th Oct 2020 (4 years ago)

J Woodward

5/5 Stars
Joanna is always friendly and helpful when any little niggles need to be dealt with... Read more
29th Sep 2020 (4 years ago)

B Margetts

5/5 Stars
Really, good service from everyone especially Laura who hell sort us getting a pet for our house ????... Read more
Tenant
28th Sep 2020 (4 years ago)

R Studley

5/5 Stars
Great service, elderley tennant had a problem with an oil boiler, I was concerned she may get cold. However Leaders customer service agent Amy Gibson resolved the issue for me and found a heating engineer, great service and peace of mind. Thanks... Read more
Landlord
25th Sep 2020 (4 years ago)

R Abbi

5/5 Stars
I’ve been a landlord for quite a while now. However this is the first time in Crewe. I wanted to find an agency that is friendly, proactive and competent. I needed a team that I can trust to not take short cuts and that can keep me updated and in the know. I’m very picky and always looking for the A team to have around me. I must say Leaders have surpassed my expectations here and I’m very glad that I contacted them. So far I have worked with Laura, Chelsea, and Fallon. From the moment I spoke with them, they did not wasted a minute - and from that moment onwards things have just got better and better. I have enough experience to know a good team and I couldn’t be happier. I’m looking forward to them managing things - I know I’ll be looked after and so will my tenants. Thank you so much guys! Looking forward to building a solid relationship going forward.... Read more
Landlord
11th Sep 2020 (4 years ago)

M Deep

5/5 Stars
Good service easy transaction.... Read more
10th Sep 2020 (4 years ago)

E whittingham

5/5 Stars
I have used Leaders ever since they bought Temples. I have found them most efficient, dealing with my tenants and especially Jo Lawrinson who dealt with a problem effectively and swiftly... Read more
Landlord
9th Sep 2020 (4 years ago)

B Roberts

5/5 Stars
We spent over 5 years in a property managed by leaders Crewe. Their service is second to none and the office were always extremely polite and helpful. In particular Joanna has been extremely helpful over the last few months with the check out of our previous home. Thanks for all your help... Read more
Tenant
7th Sep 2020 (4 years ago)

Debbie

5/5 Stars
I'm looking into moving to the area and was recommended Leaders by a friend. I spoke to Jo who was very friendly she gave me all the information I needed and took me through the process quickly and professionally.... Read more
3rd Sep 2020 (4 years ago)

H Richardson

5/5 Stars
"I trust Amy and the leaders team to manage my properties. In all of our years working together there has never been a single problem. If you are looking for truly "hands off" property management, Amy and her team deliver consistently."... Read more
Landlord
1st Sep 2020 (4 years ago)

D Mandela

5/5 Stars
I’m really happy with leaders , I been with them for two years and half and I’m satisfied with their quality, special with Laura Cliffe , a few days ago I been on the phone with her , she was so friendly and lovely, thanks for your help , i recommend Leaders ... Thanks very much... Read more
31st Aug 2020 (4 years ago)

S Jones

5/5 Stars
Although There has been issues with repairs in my home, I cannot thank Laura and Jo enough. They have been very understanding and supportive in trying to rectify the issues... Read more
Tenant
25th Aug 2020 (4 years ago)

P Farkas

5/5 Stars
Very friendly staff and outstanding service! Would like to thank Kelly for sorting out an unexpected boiler issue so quickly on a weekend! Professional customer service! Highly recommend!... Read more
6th Aug 2020 (4 years ago)

J Chidozie

4/5 Stars
Was a good experience renting with leaders, from the time I viewed the property to all the paperwork and moving in, the staff were all professional, nice, friendly and responsive.... Read more
Tenant
19th Apr 2020 (4 years ago)

K Waters

1/5 Stars
We completed on the purchase of a property they were selling in Crewe with a tenant installed almost a month ago now. The tenant had paid the rent to Leaders the day before, but despite giving them our bank details instead of transferring it to us they gave it to the previous owner! Even though the house has been sold for almost three months, they still had not updated their system! I objected to them saying they would transfer it to us when the previous owner got around to returning it, as I felt they should transfer immediately... I'm still waiting three weeks later! Dreadful company!... Read more
Buyer
8th Apr 2020 (4 years ago)

D Gardner

5/5 Stars
We have been renting from Leaders Crewe for over 2 years and in that time we have had nothing but excellent service. However the last couple of times we have contacted them We have dealt with Amy and she has exceeded even this. She has come back straight away with answers to my question. Sorted out any problems we had and all in a cheerful friendly manner.... Read more
Tenant
13th Mar 2020 (4 years ago)

C Murray

5/5 Stars
Very nice friendly staff made moving house really easy and a enjoyable experience. Entertained my children and helped me fill forms out really really good service.... Read more
29th Feb 2020 (4 years ago)

N Latham

5/5 Stars
Thankyou leaders! Got my keys to my new home today and I had no idea it would be so easy... very excited for my new chapter! Nicci and ben have been superstars! Thanks again guys... Read more
Buyer
29th Feb 2020 (4 years ago)

D moore

5/5 Stars
Great agency. Support all the way and always went the extra mile. Nikki ,Ben and Amir have been a great help.... Read more
27th Feb 2020 (4 years ago)

D Hitchen

5/5 Stars
It is my first time renting. The team was so helpful and managed to get me into my property in such a small amount of time. They are an amazing team thank you very much for all your help.... Read more
Tenant
23rd Jan 2020 (5 years ago)

J Sheridan

5/5 Stars
The service I have received since being a tenant with leaders is brilliant, my property manager Amy has been fantastic from day one. I can always rely on her for an update or for any questions I have. Huge thank you to her.... Read more
Tenant
15th Jan 2020 (5 years ago)

T Quinn

5/5 Stars
I can’t thank Leaders enough for the service, especially the past few weeks. Due to having a few maintenance issues in the property - one being no working boiler! I did not need to worry though, as they were all attended to quickly. Can’t find any faults with the overall service. Great team!... Read more
Tenant
15th Jan 2020 (5 years ago)

A Bennett

5/5 Stars
I'm a first time Landlord and Charlotte put me completely at ease with problems the tenant had. Extremely helpful, efficient and knowledgeable about the industry. Thank you so much Charlotte!... Read more
Landlord
15th Jan 2020 (5 years ago)

M Philip

5/5 Stars
Really appreciate all the assistance from Charlotte, in the property management department, my mind is fully at ease knowing that she will look after every aspect of compliance to do with my property. Thanks Charlotte!... Read more
Landlord
14th Jan 2020 (5 years ago)

S Red

5/5 Stars
Recently moved into my first flat last month and the lady in the property management ,Rachael, was very friendly and funny and made the process very easy for me... Read more
Tenant
14th Jan 2020 (5 years ago)

S Davies

5/5 Stars
Wanted to say thank you to Jo Lawrinson for her help recently with my renewal. Wasn’t sure how to go about it but with Jo’s guidance I have happily signed for another year in my lovely home. Whole team area great team and always there to help. Thank you... Read more
Tenant
14th Jan 2020 (5 years ago)

M Stevens

5/5 Stars
Thanks kirsty... Read more
17th Dec 2019 (5 years ago)

T Povey

5/5 Stars
Friendly staff, efficient service! ????... Read more
17th Dec 2019 (5 years ago)

J Sanders

5/5 Stars
Great customer service. Thanks... Read more
17th Dec 2019 (5 years ago)

J Tyler

1/5 Stars
Money grabbers! Avoid at all costs! Would never in a million years go near them again! Horrible customer service! Keep your money when they know full well you should have it back!... Read more
17th Dec 2019 (5 years ago)

J Chesters

5/5 Stars
Kirsty is so helpful and her customer service is excellent.... Read more
17th Dec 2019 (5 years ago)

J Faddes-Heavens

5/5 Stars
Professional and friendly service... Read more
17th Dec 2019 (5 years ago)

C George

5/5 Stars
Great company and staff... Read more
17th Dec 2019 (5 years ago)

S Cook

5/5 Stars
Very nice. Did a great job.... Read more
17th Dec 2019 (5 years ago)

G Clayton

5/5 Stars
I was looking at moving to the area and well...what a service! I never once felt pressured by Ben in deciding what property to look at renting. Not only is he down to earth and genuine but he also had all of the answers to my questions. Thank you for your time!... Read more
Tenant
17th Dec 2019 (5 years ago)

E Adam

5/5 Stars
Although myself and my partner have not yet decided on a property to proceed with. Ben spent plenty of his time with us and explained the process for step 1.he has made what could seem a daunting experience to many people seem extremely easy. We will certainly be viewing more properties in the future with Ben, thank you!... Read more
17th Dec 2019 (5 years ago)

C ooo

5/5 Stars
Kirsty was very helpful! thank you very much!... Read more
17th Dec 2019 (5 years ago)

E Taylor

5/5 Stars
Loved coming in today found everything I was looking for.. and I would highly recommend Kirsty as she's really helpful and a pleasure to talk to. Offered plenty support and answerd all my questions... Pleasent lady very friendly yet professional 5 stars from me.... Read more
16th Dec 2019 (5 years ago)

E Bella

5/5 Stars
Fantastic company to work with, highly recommend will certainly work with them again . ????????... Read more
16th Dec 2019 (5 years ago)

E koziol

5/5 Stars
Thank you for great service Kirsty Kelly... Read more
16th Dec 2019 (5 years ago)

W Smith

5/5 Stars
My friend used this company to get her son into a rented property. It was a smooth process from start to finish with all aspects being explained clearly in a professional yet friendly manner.... Read more
16th Dec 2019 (5 years ago)

L Newmanl

5/5 Stars
Very professional, knowledgeable and helpful staff. I spoke with Nichola she provided great advice when helping me search for a property to rent. Would definitely recommend.... Read more
Tenant
16th Dec 2019 (5 years ago)

K Bostock

5/5 Stars
The staff are incredibly friendly and efficient. Recommended.... Read more
16th Dec 2019 (5 years ago)

B FADDES

5/5 Stars
My grandson and partner needed a first time flat. Leaders were fantastic, they explained all aspects of renting through them, gave them a viewing and allowed them to rent their first flat. Well don Leaders, 1st class... Read more
Tenant
16th Dec 2019 (5 years ago)

B Ellis

5/5 Stars
Spoke to Nic from Leaders in Crewe, she gave me great advice regarding my search for a property for my dad. Highly recommend her.... Read more
16th Dec 2019 (5 years ago)

G Bland

5/5 Stars
Thank Kirsty!!... Read more
13th Dec 2019 (5 years ago)

A Shaw

5/5 Stars
My son moved into a property with Leaders. They found a suitable flat and moved in within 2 weeks. Great customer service . Would highly recommend... Read more
Tenant
13th Dec 2019 (5 years ago)

M Kelly

5/5 Stars
Really happy with the service from kirsty many thanks x... Read more
13th Dec 2019 (5 years ago)

H Kelly

5/5 Stars
Thanks Kirsty!... Read more
13th Dec 2019 (5 years ago)

J Jefferson

5/5 Stars
Great experience. Excellent staff. Thank you... Read more
13th Dec 2019 (5 years ago)

L Gratton

5/5 Stars
I have used Leaders tenant find services for my rental properties for the last few years having been disappointed with the service I had received from other local agents. I have always been extremely impressed with Leaders I find the staff to be friendly, professional, and knowledgeable and they have always gone above and beyond that of the other agents I have used. I would have no hesitation in recommending them to my family and friends.... Read more
Landlord
4th Dec 2019 (5 years ago)

J (TonalDragon7668)

5/5 Stars
Went into leaders and moved in within 2 weeks time. Went very smoothly and Consistently. No troubles and straight forward yet still friendly. Great service and would recommend.... Read more
Tenant
23rd Nov 2019 (5 years ago)

C Vasiliu

5/5 Stars
save a lot of time and money... Read more
13th Oct 2019 (5 years ago)

J mathew

4/5 Stars
Good services so far... Read more
4th Oct 2019 (5 years ago)

M Joy

5/5 Stars
We recently applied to rent an apartment through leaders and we were able to move in within 3 days, very efficient and professional team especially Ben, quick to repsond to calls and mails regardless of the number of times we called. Thumbs up, they are doing a great job.... Read more
Tenant
13th Sep 2019 (5 years ago)

M Wood

5/5 Stars
Excellent service from Kirsty at Leaders, she answered any questions we had and made the move into our new home as smooth as possible!... Read more
Tenant
12th Sep 2019 (5 years ago)

J Farrington

5/5 Stars
Always helpful!... Read more
5th Sep 2019 (5 years ago)

A Rogers

4/5 Stars
Attentive and friendly lettings team. Management team could be more responsive.... Read more
26th Aug 2019 (5 years ago)

K Tittensor

5/5 Stars
I've recently let a property from leaders, Amir and Ben have been helpful throughout the whole process i would definitely recommend them. Service was spot on! Very happy thanks again.... Read more
Tenant
31st Jul 2019 (5 years ago)

N Dickens

5/5 Stars
Never like to personally recommend anyone however I have to admit the service I had from Amir was exceptional at a time that can become stressful I was pleased to be looked after by amir and Ben at leaders in Crewe. I would highly recommend the full team to anyone needing this service Thanks again to Amir and his team!... Read more
31st Jul 2019 (5 years ago)

A butcher

5/5 Stars
Recently agreed to market my property with Leaders. Had 3 agents round and Amir the lettings manager was great. He really took the time to get to know me and my family rather than just using jargon. I hope they are just as great at finding the right tenant. Thank You!... Read more
Landlord
31st Jul 2019 (5 years ago)

N B

1/5 Stars
I began renting through South & Co (who were unfortunately taken over by Leaders a couple of months after my tenancy began). I went from having an assigned Property Manager to contact with any issues, to emailing a general inbox and dealing with multiple staff. Furthermore, any issue that I have presented to Leaders has been problematic and not dealt with professionally. The staff are not bothered about keeping you informed on the progress of your query, or chasing the landloal if they are indeed waiting in their response. After Leaders took over, I went for six months without a functioning washing machine. It is now at the point that I've given up reporting issues- most current issues raised (following their prompt) is still yet to be looked into and I am stuck dealing with a flippant member of staff. Leaders will constantly ask to enter property without feeding back to you the results of the visit (or confirming that the visit indeed took place), and fail to prove the customer service that you would expect after paying high initial fees (followed by yearly renewal fees). 'Scammed' does not quite cover my feelings towards this company.... Read more
Tenant
25th Jul 2019 (5 years ago)

M Poole

5/5 Stars
Fantastic agent so helpful and nothing is to much trouble... Read more
17th Jul 2019 (5 years ago)

C Jones

1/5 Stars
If there was a reward for worse estate agents they would win hands down. On the day I was moving into my new property Leaders canceled the move on me 4 times on the day because they had failed to complete my credit check even though I had sent them proof of my employment 3 times, which resulted in them making me pay 6 months worth of rent upfront, because no one can be bothered to do their job. I moved in September 2018, and my heating was cut off for a month. Leaders had no idea who my gas and electric supplier was and this was apparently all the landlord's fault. I manage to get the contact details of the said landlord and she had no idea what was happening Leaders had never contacted her, I sat in a freezing house for a month for no reason. Leaders knew who my supplier was all along and tried to bill me £140 from the previous tenants or threaten to never turn my supply back on. They also had an engineer come to the property to do maintenance, they failed to inform me of this. I ended having a phone call from the engineer that he was at the front door and wanted to be let in, I was at work at the time. I called Leaders asking for certain details and they informed me they would email me the details by the end of that day, unsurprisingly they didn't I spent most of the next day trying to force them to give me said details it ended up taking me 8 hours for them to send me one email. I ended up calling them 4 times to be told that they will send it right away, I believe it would have been quicker for me to walk to their building and do it myself. And once I finally did get an email it was to tell me to wait, whilst they contact the landlord, to this day I'm still waiting for that email. Leaders are very friendly when you're looking for a property but once they have your money they honestly don't care. Yet at the same time all estate agents are like this, no one cares and will try as hardest as they can to take all your money, so if your dealing with Leaders you will have to ring them every 5 mins to remind them to do their job and do try to get everything in writing because they do like to claim your lying often.... Read more
Tenant
18th Apr 2019 (5 years ago)

A Miklejohn

5/5 Stars
I just want to say thank you to Ben for the viewing today, he was knowledgeable and seemed really happy to assist my needs. I was shocked when he told me he was new. fantastic service... Read more
11th Apr 2019 (5 years ago)

Claire

5/5 Stars
I have been a private tenant for over 22 years I recently became a tennant of leaders I would like to say how professionally I have been treated by all the staff of leaders Crewe especially jo sue and amir a couple of little glitches have been delt with swiftly professionally I have been kept informed throughout the whole process jo has been a marvel and nothing is to much trouble for her I feel I can call the office or call in and I am always greeted warmly I have not had this level of kindness before throughout my 22 years as a tenant with many other letting agents the tenancy process was super swiftly completed and it was no bother when I requested a second viewing so to all the staff thankyou for all your kindness... Read more
Tenant
20th Mar 2019 (5 years ago)

D Livesey

5/5 Stars
I had superb experience from start to finish with Leaders Crewe. Amir managed to look after everything i required. Very professional, informative, courteous chap that went beyond the line of duty for a property at short notice. A real credit to this company. I would recommend this Letting Agency without hesitation.... Read more
Landlord
12th Mar 2019 (5 years ago)

N Martin

5/5 Stars
Great service from start to finish, the staff are extremely friendly. It has previously been a nightmare trying to rent a property however Amir made it easy, he was professional and courteous at all times. I will happily recommend to others.... Read more
Tenant
11th Mar 2019 (5 years ago)

T Storey

5/5 Stars
Don’t normally review but felt I had to after such a great experience. Great teamwork and communication. The whole process was quick and easy. Amir showed us around a couple of properties and guided us through the process.... Read more
11th Mar 2019 (5 years ago)

Faith

1/5 Stars
The most incompetent company I have ever come across. I rented a property from July - Feb and they were just a constant headache. Never bothered to respond to emails unless they were chased multiple times and followed up with phone calls. They let themselves in without any notice and caused damage to the property - they didn't bother replying until I threatened legal action. I made a complaint which just fell on deaf ears. They tried to make me pay for an energy bill that had nothing to do with me. They wouldn't take no for an answer until it was escalated to management who eventually realised I was in the right all along. I would never recommend this company to anyone and will steer well clear in the future.... Read more
Tenant
9th Mar 2019 (5 years ago)

C Ablitt

1/5 Stars
Please do not rent a property from Leaders or use these to lease a property of yours. Dreadful service, poor communication and if you have any issues with your property they will not be fixed.... Read more
Landlord
3rd Mar 2019 (5 years ago)

E james

5/5 Stars
I have a number of properties that are managed by Leaders.I am very pleased with the service that I receive.They are very prompt in sorting out any problems and it makes my life more enjoyable and stress free. I am grateful for their experience.... Read more
Landlord
19th Feb 2019 (5 years ago)

R Taylor

5/5 Stars
Excellent service. Viewing was arranged and done within the same day, Amir was incredibly helpful and approachable, I would return to Leaders based on my experience with Amir.... Read more
19th Feb 2019 (5 years ago)

M Mayhem

1/5 Stars
Stay away from this company! We have had no garden since 2017 which they continue to ignore!... Read more
Tenant
18th Feb 2019 (5 years ago)

N Otoadese

5/5 Stars
Leaders Estate Agents Crewe found me a home and all paper work was done within 3 days. I had to complete on forms on my mobile and didn't have to go through the hassle of getting document printed etc. The service was impeccable - the staff had a friendly and approachable disposition ( special thanks to Kirsty Kelly - the apartment is lovely). Will recommend Leaders Estate Agents Crewe anytime any day... Read more
Tenant
18th Feb 2019 (5 years ago)

L Greenwood

5/5 Stars
Great staff. Very friendly and helpful. Gemma was able to find me a suitable property. Won't hesitate to recommend to others.... Read more
13th Feb 2019 (5 years ago)

S Rashid

1/5 Stars
Absolutely disgusted in the service we received from this company. Very ironic that they call themselves 'Leader's' as in actual fact they are at the bottom of the pile as far as I am concerned! We left our rented accommodation in November and have just today (5th February) finally received the invoice I have been waiting for since the middle of December. I have spoken to Stacey on numerous occasions, been told emails have been sent to me when they have not, and even told that someone did email me but had sent me something relating to a completely different property?! Today I actually went in to the offices to request the invoice, and even then they were scrambling around for 20 minutes unable to find it on the system! Even whilst renting our property we had issues that took far too long to be sorted out, and only did get sorted out because I kept chasing them, never heard from them otherwise. Incompetent, couldn't care less attitude and terrible customer service; please avoid this company at all costs unless you want a lot of hassle and to be banging your head against a brick wall whilst dealing with them!... Read more
Tenant
5th Feb 2019 (6 years ago)

R Calvert

5/5 Stars
Recently viewed a few homes with leaders excellent service cant recommend them enough... Read more
23rd Jan 2019 (6 years ago)

J Gresty

1/5 Stars
As having lived In a property managed by Soulth & Co which then became leaders I would strongly advise anybody to try other options before renting a property managed by leaders. Whilst at the property we had a a few issues with plumbing which needed attention as soon a possible. When we called the shop it was out of hours so we got put through to the main offices for leaders down Soulth. We May as well have not bothered as this took over 24 hours for any action. There is a huge lack of communication between leaders the tennant and the landlord. Which resulted in us living in a room with large amounts of damp around the window from the day we reported it to leaders it was 8 months before any action took place over it. The property was left in an emmaculate condition ( a lot cleaner than it was when we moved in ) however getting the deposit back almost seemed an immposible task. Please thing twice before renting or letting with this company.... Read more
Tenant
20th Jan 2019 (6 years ago)

D Coconut

1/5 Stars
The worst experience with an estate agent to date. They didn't turn up to a viewing we booked with them after we left work early and rushed to get there, then they messed up the second viewing by booking it in for the wrong year and then after waiting another 2 weeks they phoned us on the morning of the third arranged viewing to cancel AGAIN after my husband has taken time off work and I am almost 7 months pregnant. So frustrating and so disappointing, they are making something so simple (we have rented many properties before) feel so impossible and it is has been over a month now trying to view properties with them only for every one to get messed up in some way by them. I have absolutely no faith or trust.... Read more
8th Jan 2019 (6 years ago)

A Smith

1/5 Stars
Rude staff, will make you kick and fight to get deposit back. They have 10 days legally but they don't care. Makes you wonder if they just hope people forget and don't bother chasing them up, which they make very difficult by ignoring you. Would not recommend to anyone who doesn't enjoy stress.... Read more
Tenant
7th Jan 2019 (6 years ago)

B Woodroffe

5/5 Stars
Amir showed me a house last week who was extremely cheerful. Kirsty has helped me with my application so far and they are so knowledgeable! Thank you... Read more
7th Jan 2019 (6 years ago)

Brad

5/5 Stars
Fantastic service. Stacey was excellent in getting a contractor to come out to fix our boiler as quickly as possible (same day) and Leanne was really helpful on the phone. Thank you... Read more
Landlord
11th Dec 2018 (6 years ago)

K Jones

5/5 Stars
Leanne has been helping me with my application in Crewe and really happy with the service I have had so far! Thank you... Read more
11th Dec 2018 (6 years ago)

J Jones

5/5 Stars
I have used leaders both in Nantwich and now I’m crewe. The team in crewe are extremely helpful and really do go the extra mile to ensure your getting what you genuinely want. I have seen a couple of rented properties with Sammii in the crewe area, although I’ve yet to decide on where I would next like to move, i would always stay with leaders. Sammii was extremely knowledgable and helpful and had kept in contact regarding my queries.... Read more
11th Dec 2018 (6 years ago)

D Rao

1/5 Stars
The worst experience ever....we were to be given the keys on the 8th of October which got postponed to 12th. We were a family of three arriving from India with a 9 month old infant...and the day of the arrival which was 13th we were told the landlord was not answering the call hence the keys could not be issued. No prior intimation that keys might not be given was made so we could not alter our journey beforehand and had to check into a hotel. After three days of calling , we were informed the landlord was aboard so the keys will not be issued any time soon. All this was given the tag of miscommunication...when we insisted we need a house as a baby cannot be placed in hotels for long...we were adviced to look elsewhere. And when we forwarded emails which stated the keys would be issued....they had the audacity to tell us reference was not completed. When we told a week ago we were informed all the references were completed they said it was miscommunication again. The worst ever ...no sense of humanity or responsibility ....not even a shred of concern that we had an infant with us and we made the travel all the way from India. Leaders, shame on you.... Read more
Tenant
4th Nov 2018 (6 years ago)

Rooney

1/5 Stars
Arranged to view a property in Crewe with them via the online contact form, received a voicemail from Leanne who stated they did have availability, so called back and she confirmed it was all booked in. Turned up on the day and no-one arrived. Contacted the branch who stated nothing was booked in and they couldn't get anyone to me. Complete waste of a journey from Manchester and they really didn't seem bothered. Best part was when I was told to call again next week to rearrange. If they can't arrange a simple viewing, that really doesn't fill me with any confidence for the let! Complete contrast to the great service received by Leaders in Nantwich. Response to the below: I've just checked my phone records, I called three times after the voicemail was left on Wednesday 17th October, 16.47, 16.51 and 16.55. I was then called back at 17.06 by Leanne who confirmed this was booked in. As all your calls are recorded I suggest you listen to the call at 17.06 and then you'll hear that I was told the viewing was confirmed and booked in. I definitely won't be going through Leaders Crewe now after the response stating I never responded to the voicemail (which I did) and being called a liar by saying you believe the appointment was never confirmed with me (which it was). Thank you very much.... Read more
23rd Oct 2018 (6 years ago)

S Smith

5/5 Stars
Leaders are by far the best letting agent I have rented with. Any issues I have in the property, Stacey deals with efficiently and promptly. I would highly recommend this agent to anyone. Thanks Leaders!... Read more
Tenant
11th Oct 2018 (6 years ago)

R Tarrant

1/5 Stars
We have had problems with carpets ripped and breaking our vacuum cleaner! Someone come out to measure it all and we got the appovapp off the landlord still waiting weeks later for a date to come and fit them! Rung the company so many times keep getting ohh will ring them, then call you back still waiting....... Wouldn't mind but need to move all the furniture and wanting to refresh all the walls ect:... Read more
Tenant
2nd Oct 2018 (6 years ago)

R Bailey

5/5 Stars
Sammii is an excellent asset to Leaders. A professional and friendly attitude allowed for easy and stress free house hunting. Thanks you to Sammii and leaders.... Read more
28th Sep 2018 (6 years ago)

J b

5/5 Stars
Sammii was absolutely amazing at showing us our properties, she was very informative to any questions or concerns we had regarding the properties or the local area!... Read more
27th Sep 2018 (6 years ago)

H Scott

1/5 Stars
I have not yet moved in to my property, but the 'customer service' so far has been terrible. We paid them £348 for two people and we weren't even told our reference/ credit checks had been approved or not (they have). We were told last Thursday (24th May) we would have our contracts emailed through by the end of the day... It is now the 29th May and no sign of a contract email or any correspondence whatsoever and we are meant to pick the keys up on the 1st of Jun. I have just rang the letting team and the only response they had was, 'well that's up to the admin team not us', they supposedly chasing and ringing me back, I won't hold my breath. Zero consideration for organisation it takes to actually move house, arranging van/ time off work etc. Extremely unhappy with the service, if you can even call it that. In hindsight I would not have used this company.... Read more
29th May 2018 (6 years ago)

J McConnell

2/5 Stars
LEADERS....in ineptitude. Imagine my shock when the service provided by Leaders took a complete and utter nosedive once we moved out! During our time at the property, they looked after us well and we managed to avoid any nightmare letting agent/landlord/tennant scenario that you can sometimes hear about. However, upon vacating the property, the usual inspection was done and we were told that we'd lose X amount of our deposit for some paintwork. To go into detail here would be about as interesting as the magnolia I had the audacity to cover up on two walls with a neutral colour. Anyway, I have no problems with that whatsoever and found it to be a fair assessment of things after 4 years of living there. We were told that we'd have our remaining amount returned to us within 5 working days. At the time of writing, it's the 10th working day and still no return of funds. Apparently a 'system error' caused this the first time round. This is the answer I was given after multiple phone calls and requests for call backs. So the clock started again and here we are. Another 5 working days have passed and still the same issue. I've now been told that's it's because of the bank holiday. What utter rubbish. The bank holiday is next week, not this week. We are the wrong side of the bank holiday for them to use it as an excuse. There is no reason why this money should not be in our account. If possible, avoid using Leaders. It'll only come to a frustrating end in which it's easy to see that care is only provided once you're on their books. Once you're out of their property....well.....good luck!... Read more
Tenant
25th May 2018 (6 years ago)

W Trowbridge

5/5 Stars
I have used Leaders Crewe to let my property on a couple of occasions and would have no hesitation In recommending Kelly and her team for their hard work and professional service . Highly recommended... Read more
Landlord
22nd May 2018 (6 years ago)

T Roberts

5/5 Stars
I am a tenant in a property managed by Leaders and would not hesitate to recommend them to friends and family. From the process of applying for the property to any problems that may arise, everything is dealt with in a professional and efficient manner.... Read more
Tenant
22nd May 2018 (6 years ago)

S SpamsXo

5/5 Stars
As a tenant with leaders, I can not thank the staff enough. I had a boiler issue and it was resolved the same day. The staff are always helpful and friendly nothing is ever too much for them. I can't recommend them enough!... Read more
Tenant
22nd May 2018 (6 years ago)

P Thackaberry

5/5 Stars
As a landlord I was concerned with leaving my property in the hands of an agent. I wanted a personal touch and reassurance that I was making the right decision. I have found the staff at Leaders to be professional and very efficient. My property was advertised with professional photos and a tenant was found very quickly. Although I have an agent looking after my property, I feel in control and relaxed that my property is being looked after. Thank you everyone at Leaders for making me feel I have made the right decision.... Read more
Landlord
22nd May 2018 (6 years ago)

S Wood

5/5 Stars
I have been a tenant with South & Co, now Leaders for a number of years. I have always found the staff to be pleasant and very helpful. Recently I moved to a bigger house, staying with Leaders, the process was simple and I was able to take advantage of their no deposit option. I was able to maintain the relationship with my property manager and was happy with every aspect. I would recommend Leaders to family and friends. The customer service was first class!!... Read more
Tenant
22nd May 2018 (6 years ago)

R Williams

5/5 Stars
I have had such a positive experience with this branch throughout the viewing and application process and have every confidence this will continue throughout my tenancy. Gemma in particular has gone out of her way to provide a thoroughly professional and personalised service and is an asset to the Leaders team!... Read more
Tenant
16th May 2018 (6 years ago)

D Whitehouse

5/5 Stars
Great easy going staff. Solved all my queries and issues, would definitely recommend.... Read more
14th May 2018 (6 years ago)

C Hornsby

2/5 Stars
I appreciate that letting agents can get caught in the middle of a dispute. However Leaders (formerly South & Co) need to vet their landlords to a higher standard. I have been helping my daughter with an ongoing dispute over a sub-standard property in Vincent Street Crewe and Leaders turned a series of faults into a nightmare. Sub standard workmanship and an intermittent fault with an old cheap boiler has cost my daughter a substantial amount of money, for a property she was unable to live in, due to not having hot water. The Leaders complaint procedure is a complete waste of time and just reiterates the same reply from the branch and the area responses. They have good reviews from landlords and need to get rid of the rogue landlords to get any good reviews. They also need to invest in customer service training, which is a constructive comment. The support to help resolve my daughter's issues with the landlord was non-existent.... Read more
Tenant
13th May 2018 (6 years ago)

D Rawlins

5/5 Stars
I have been both a tenant and now a landlord associated with Leaders (formerly South&Co.) for several years. As with most industries there are good and bad companies. I have found Leaders to be all round the best letting and estate agencies, excellent in call response, handling tenant problems and concerns as well as employing good trades people to sort practicalities. Special mention must go to Kelly for professionalism, efficiency, empathy and a sense of humour.... Read more
Landlord
1st May 2018 (6 years ago)

Lara

1/5 Stars
No respect for privacy. Have let themselves into the property before now without informing us. Even once when I was inside. Nobody knocked...just let herself in. Constant inspections even though the bare minimum has ever been done to rectify problems with the property (and there were a lot of problems). They leave emails and calls ignored. Overall had a rubbish time with them. Will never be using them again. Ever.... Read more
Tenant
17th Mar 2018 (6 years ago)

A Mason

5/5 Stars
Been renting for 4 months now cannot fault always answer the phone super helpful and really understanding and nice people. hope to have long term rental with them ... THEY HAVE BEEN PEEFECT 6STARS ????????????????... Read more
Tenant
7th Aug 2017 (7 years ago)

P Ndlovu

5/5 Stars
I was looking for a house quite last minute recently and spoke to literally every lettings agent in Crewe. These were hand down the best! Everyone was really kind and professional in the office and when viewing. 10/10 would recommend!... Read more
Landlord
2nd Aug 2017 (7 years ago)

L Creepy)

1/5 Stars
Totally incompetent and really unprofessional - Spoke to a girl on the phone to arrange a viewing on a property, she was nice over the phone, booked me in and everything seemed great. 2 days later I was waiting at the property for 30 minutes, I rang up South and Co to speak to another women who was nice enough and was able to tell me that they had no idea who I was an hadn't been booked in to view any property, but the girl who apparently booked me in and was suppose to be showing me round half an hour earlier would be at the property in 30 mins to show someone else round who we we're welcome to tag along to.... After another 15 minutes, the other person who was looking at the property showed up early and was appalled to hear that we had been let down in this way. 15 minutes later the girl showed up, offering to show the other person round the house, she was nice enough to say that she wasn't first and she would happily wait. Being shown around the house the girl who is apparently a letting agent and is suppose to be trying to get us to let this property didn't say two words, when I asked about the boiler I was told it wasn't a combi boiler...It was...don't even know any information about the house your suppose to be showing me around. As for the house, it was disgusting, filthy. Brown water in the toilet, mould on the walls. A horrible place, why you would agree to rent this in such a condition I don't know. As for your prices...On your website it states they are the lowest around!? I've never seen higher prices for the same and so many extra unnecessary money grabbing add ons. Out of principle I will now NEVER rent with South & Co.....I'd rather live in my car..... Because of your great incompetence, unprofessionalism and trying to rent disgusting properties at ridiculous prices you have forever lost a potential customer and hopefully anyone who reads this. Not to mention all the other 1 star reviews you got and your planted 5 star reviews.... Read more
8th Jun 2017 (7 years ago)

K brook

5/5 Stars
Cannot fault this company they have helped me through some tough times and would like to thank each and every one of them. Would highly recommend them to any family or friends ....the whole process from start to finish was a excellent service ...again to all of you thank you .... Read more
30th Apr 2017 (7 years ago)

M Nevitt

5/5 Stars
I have used South & Co to manage my properties since they started up in 2008, They have always been very professional from getting the right tenants to reporting any maintenance issues that need resolving. My tenants have always been very happy. I would recommend South & Co 100%.... Read more
Landlord
30th Mar 2017 (7 years ago)

C Bourne

5/5 Stars
Highly recommended... Read more
8th Mar 2017 (7 years ago)

L Wallace

5/5 Stars
South & Co have done an amazing job of managing my let properties for the last 4 years. They are very helpful, professional and efficient by far the best agents I have used... Read more
Landlord
20th Feb 2017 (7 years ago)

S Flook

5/5 Stars
South & Co have provided me with a first class service for letting my properties Highly reccommend... Read more
Landlord
20th Feb 2017 (7 years ago)

H B

1/5 Stars
Having real issues at the moment, will update once I know the outcome with full details... Read more
15th Feb 2017 (7 years ago)

M Lloyd

5/5 Stars
As a landlord I find South & Co to be first class. They are very professional and keep me well informed, unlike a lot of other agents.... Read more
Landlord
19th Jan 2017 (8 years ago)

P Gibbons

1/5 Stars
Awful. DO NOT GO WITH THEM! They are rude! Don't take things into account! Money grabbing low morales company with awful staff. None of them have a clue!... Read more
10th Jan 2017 (8 years ago)

L Goddard

1/5 Stars
What a horrific experience, after moving into one of south and co's "managed lets" they then decided to replaster a ceiling, left a mess and tried to stop my deposit because of it. They continuously inspect your Home that you pay good money for and say everything's ok and sting you at the end of your tenancy for no valid reason. The staff all have major attitude problems and rarely answer the phone on a Saturday. We had an awful noise coming from the boiler for months and nothing was done until I sent my parents in to reiterate that it needed sorting. I spent an afternoon chasing south and co when water was dripping through the kitchen ceiling. I tried to put curtains up and half the wall disintegrated. I would not trust this company who are so desperate for business they take any rubbish on. One word to describe and it rhymes with fronts!... Read more
Tenant
21st Dec 2016 (8 years ago)

S Muduli

2/5 Stars
South&Co showed me a house and liked it .Next day I paid deposit and done the paper work and after that cancel my hotel booking assuming to move on a agreed date . They did not confirm with the owner about the deposit and the owner give the house to one of his friend .I was really difficult for me that week to adjust /rebooking stuff . They returned my money but the time and effort and hotel rebooking was a loss .... Read more
1st Oct 2016 (8 years ago)

L Harris

1/5 Stars
Very poor service. I got turned down because of my apparent poor financial status despite earning 380 a week and rental was 550. Paid everything in like a week. Got my deposit back but they kept the application fee. What a right rip off. I feel betrayed by them and certainly angry with the company.... Read more
Tenant
8th Jul 2016 (8 years ago)

J Webb

1/5 Stars
Wonder why there are no reviews on here?... Read more
9th May 2016 (8 years ago)
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