From the first viewings right up until i signed the tenancy....and beyond! the staff at mayfair in Crewkerne have been professional, polite and incredibly helpful in finding me a home. My situation was very difficult and they did all they could to help and managed to find me my perfect home! Thankyou all the staff at Mayfair! i cannot wait to move into my new home! x
Rented a property through the estate agent, which happened to belong to the estate agent owner Stephen Froy.
We were promised that the property would be in a good condition when we moved in, however we arrived with it being filthy. Dust was everywhere, leak around the toilet and the stench of damp everywhere. The oven was also thick with grease and grime that must have been built up over years.
When we addressed the problems to elder and Froy estate agents it took a vast amount of time for us to receive a response from the landlord (Stephen Froy); legal action had to be mentioned until he would respond. Eventually he came to visit the property, to view the problems. His response when my fiancé mentioned the uncleanliness of the house was "I am a man, I don't notice these things".
Luckily enough we manage to escape the contract early, however had to throw away items due to mould growing on items we had stored in the kitchen cupboards, this included a George foreman Grill and table matts.
Left a message yesterday (26/09/2017) regarding booking an appointment to view a lettings property and also emailed them yesterday to cover all avenues. 24 hours later and still haven't heard a thing, not exactly a great advert for the Beaminster Branch really. I shall look else where for a property to let and ignore any which you are advertising since you guys ignore messages.
Awful service. Really unprofessional. Evicted for complaining about an Unfair Term, and an extortionate gas bill and then when we applied to the council as homeless, they lied to the council about the reasons for our eviction. Disgusting treatment by an apparently much-respected company. When I complained, they ignored my complaint so I had to get the Franchisor involved, who failed to answer the points I raised.
Fees are a total rip-off, too. Six-monthly credit checks on all parties at £80 + VAT, plus tenancy renewal fees at expiry of their standard six month AST is unjustifiable and extortionate...