Excellent service, excellent staff!
‘I have been using Mayfair and its predecessor for over 6 years. The staff are very friendly and always get back to me. No problem is too big or too small. They offer sensible and realistic guidance and advice. Always a warm welcome when I visit the office.
The news letter and updates regarding changes to legislation and staff training etc shows a healthy business structure. Well done Mayfair
Rented a property through the estate agent, which happened to belong to the estate agent owner Stephen Froy.
We were promised that the property would be in a good condition when we moved in, however we arrived with it being filthy. Dust was everywhere, leak around the toilet and the stench of damp everywhere. The oven was also thick with grease and grime that must have been built up over years.
When we addressed the problems to elder and Froy estate agents it took a vast amount of time for us to receive a response from the landlord (Stephen Froy); legal action had to be mentioned until he would respond. Eventually he came to visit the property, to view the problems. His response when my fiancé mentioned the uncleanliness of the house was "I am a man, I don't notice these things".
Luckily enough we manage to escape the contract early, however had to throw away items due to mould growing on items we had stored in the kitchen cupboards, this included a George foreman Grill and table matts.
Avoid at all costs. They did nothing but play silly games to try and push the price up of the property we were trying to buy. Unprofessional, unhelpful and obstructive. Would never deal with them again.
A Google User
Worst mistake of my life renting from them , when problems happen and things go wrong they won't even email or phone you back . All they care about is your hard earned money and nothing else . Customer service is something they haven't heard of before.
Did what they said they would do! Sold my house!
Agreed to market on Friday, viewing on Sunday, sold on Monday. Couldn’t be more happier.
Matched the perfect buyer first time round. The ink wasn’t even dry on the 0 week contract.
Not always this easy to sell a house this quickly, but the way they set out to sell our home was exactly the approach we wanted. Putting customers first.
Disappointing service from an estate agents that prides itself on its "exceptional level of service". Waited 5 days to arrange a viewing (NOT available 24/7 as they claim!), rang up twice and was promised a call back but never received one. When I rang the third time, I was told that I had been misinformed about the property and had to give my details (budget, rooms etc.) for the third time. When I become frustrated, the lady appeared to laugh? Very disappointed.