Very efficient service with excellent communication. Thank you to Julie for keeping us informed at all stages. We liked the aide-memoire re things to do when moving!
We would strongly recommend Humbert's in Yeovil. They were very professional, keeping us informed at all stages of the sale from the initial meeting through to the completion. Although our house was at the bottom end of the market, the level of service was first class. The sale was achieved quickly and we as the sellers can't speak highly enough of Natalie, Julia, Julie and all members of the team in Yeovil.
From the first viewings right up until i signed the tenancy....and beyond! the staff at mayfair in Crewkerne have been professional, polite and incredibly helpful in finding me a home. My situation was very difficult and they did all they could to help and managed to find me my perfect home! Thankyou all the staff at Mayfair! i cannot wait to move into my new home! x
Rented a property through the estate agent, which happened to belong to the estate agent owner Stephen Froy.
We were promised that the property would be in a good condition when we moved in, however we arrived with it being filthy. Dust was everywhere, leak around the toilet and the stench of damp everywhere. The oven was also thick with grease and grime that must have been built up over years.
When we addressed the problems to elder and Froy estate agents it took a vast amount of time for us to receive a response from the landlord (Stephen Froy); legal action had to be mentioned until he would respond. Eventually he came to visit the property, to view the problems. His response when my fiancé mentioned the uncleanliness of the house was "I am a man, I don't notice these things".
Luckily enough we manage to escape the contract early, however had to throw away items due to mould growing on items we had stored in the kitchen cupboards, this included a George foreman Grill and table matts.
I've worked with Mathew and his team for more than two years and they are always a pleasure to deal with. They have a very professional, but friendly customer focused approach to everything they do and I wasn't surprised at their awards success last year. Very nice people, very good agency.
Disappointing service from an estate agents that prides itself on its "exceptional level of service". Waited 5 days to arrange a viewing (NOT available 24/7 as they claim!), rang up twice and was promised a call back but never received one. When I rang the third time, I was told that I had been misinformed about the property and had to give my details (budget, rooms etc.) for the third time. When I become frustrated, the lady appeared to laugh? Very disappointed.
Awful service. Really unprofessional. Evicted for complaining about an Unfair Term, and an extortionate gas bill and then when we applied to the council as homeless, they lied to the council about the reasons for our eviction. Disgusting treatment by an apparently much-respected company. When I complained, they ignored my complaint so I had to get the Franchisor involved, who failed to answer the points I raised.
Fees are a total rip-off, too. Six-monthly credit checks on all parties at £80 + VAT, plus tenancy renewal fees at expiry of their standard six month AST is unjustifiable and extortionate...