Absolutely outstanding customer service, I had Ben Luckett show me around a few properties all of which he walked me around giving me every possible detail and answering every question I had. Ben was always going above and beyond to help out and he made himself available at all times seven days of the week, I would highly recommend this man and this company if you’re are thinking about moving, fantastic experience.
29 days ago
This company are so unprofessional it is unreal.
From the first time I spoke to Giles and he told me that he was going to give me "discount" on the fees so they were cheaper than another estate agents, so we would rent the property through them. Turns out there wasn't a discount and we ended up paying more than the other estate agents.
Every year we had a renewal with them they made endless mistakes in the contract... Things as simple as our names. And their renewal fees! What a joke, how someone can charge so much for them to send you an email is beyond me. "Admin" charges, when your admin can't even get the document right.
When we came to leaving the property they sent us emails meant for our landlord discussing how much they "suggested" we paid to leave.
And now we keep receiving emails intended for landlords or tenants with addresses, amounts of money etc on them, apparently it doesn't matter if you let them know of their error because they will continue to send them.
1643 days ago