A B
Health ruined by mould; upped rent £150 at the annual review and when I haggled this down, I was issued a Section 21 no-fault eviction 3 months later.
They're genuinely borderline predatory. It took 6 months to fix the flat windows which all had broken handles and did not seal, meaning in winter it was impossible to keep the flat warm. Black mould was present on the check-in report on move-in, and alongside that all the fixtures and fittings were marked as needing repair. I was put through a back and forth for 6 months to have the windows fixed, where they had 5 contractors come out to look at the issue and give a quote. Seemingly they were looking for the cheapest labour going.
That was over winter, meaning I was sleeping in a drafty and moudly flat for that time. Once the windows were fitted, they just put sealant over the mould which doesn't solve the issues.
Through out the eviction process they purposefully mislead and harassed me to apply pressure for me to leave. Directly contradicting advice given by the local council and citizen's advice. As an ambulatory disabled person, it's unfeasible to pack up and move your life within 3 months.
During this period, there were minimum 3 visits to the flat without my prior approval, with less than 24hours notice. Sometimes they would notify me at the end of a working day, so it'd be impossible to get my consent. All for surveyors to appraise the property which has been on the market for over 2 years with no traction.
Twice someone opened the door and walked into the flat whilst I was mid-work meeting. Which is just completely dehumanising and disrespectful.... Read more
Tenant
1st Sep 2024 (21 weeks ago)
A (Py?ka)
We used rent out a property located in Reading in Calcot and Lloyd Jaques was our property manager. I would like to mention his full name because he is a credit to your company as he does amazing work. He has been with us for years and I would say we received countless times help from him as he is a great and very experienced part of your team. Thank you million Lloyd for your kind help and understanding in every matter and we wish you all the best in your path career as you deserve the best ????.... Read more
Landlord
14th Aug 2024 (24 weeks ago)
Y Tummy
Imagine an agency that doesn't show up for viewings... :( They treat you as a dog.... Read more
15th Jan 2024 (1 year ago)
S Pack
Ashleigh and her team were very easy to deal with and she keenly followed up with our chain to get everything finalised once our sale was agreed.... Read more
Seller
12th Dec 2023 (1 year ago)
C Robey
Ashleigh handled the sale of my house in Crowthorne. I had several other agents to visit to give a valuation but Ashleigh and Romans really stood out. She was extremely friendly and realistic about managing my expectations and the sale went through very smoothly. I would have no hesitation in reccomending Romans for their extremely proffessional approach.... Read more
Seller
11th Nov 2023 (1 year ago)
G Brooks
Extremely pleased with the service from Romans. Feedback was honest and informative, and they were very engaged throughout the whole process. They were happy to handle queries, and acted as a great go-between with our buyers. Overall, we can't fault the service we received and would thoroughly recommend them.... Read more
Seller
12th Aug 2023 (1 year ago)
A Poynton
Very helpful, honest, efficient and understanding. Always felt like we were prioritised, even though Romans must have so many buyers to deal with at one time. Ashleigh helped us out at all stages of the move, through all the very difficult twists and turns and stressful times that are impossible to avoid. Would definitely recommend and use again.... Read more
Buyer
21st Jun 2023 (1 year ago)
J McSkimming
Absolutely awesome! The whole team are brilliant! Sadly the sale of my property was taken through another agency due to introduction rules. However up until that point Ashleigh, Dan and team took me through a seamless process and a wonderful experience! Genuinely one of the best estate agencies I have had dealings with! Would absolutely recommend them!... Read more
Seller
19th Apr 2023 (1 year ago)
L 1905
We recently sold our house through Romans in Crowthorne. From first contact, valuation and marketing all the way to accepted offer we found them to be efficient and professional. They clearly have a large database of potential buyers and we quickly had a substantial number of viewings leading to an agreed sale within two weeks. What was a very pleasant surprise was the level of post sales service offered by Residential Sales Manager, Ashleigh Hiscox. . We were in a challenging chain and her creativity, positivity and dogged determination to bring us all to a successful conclusion was remarkable. All stakeholders, including our solicitor, were full of praise for her exceptional leadership and communication throughout. I really have no hesitation in recommending Ashleigh and her team. Well done!... Read more
Seller
12th Sep 2022 (2 years ago)
K Osment
I recently purchased a property through Romans and the service provided by Ashleigh was exceptional. Ashleigh was very proactive in her communications and in following up to personally resolve issues to make effective progress with the purchase. Thank you.... Read more
Buyer
30th Aug 2022 (2 years ago)
L Tang
Ashleigh and Jack have been amazing agents to deal with throughout our purchase. Nothing is too much trouble and they have both been very professional and on top of things when pushing along the chain to exchange. To be honest in the past I've had bad experiences with Romans (as a landlord) but these two have completely changed my mind about Romans and I would have no hesitation in recommending Romans Crowthorne and working with them again in the future.... Read more
Buyer
26th Aug 2022 (2 years ago)
D Woods
Have just exchanged on our property in Crowthorne and without the hard work of Romans at Crowthorne I think we would still be waiting . We had some challenges with getting our solicitor to act on things in a timely manner and the team at Romans helped us with getting everything closed out . Highly recommend . Special thanks to Jack and Ashleigh who were truly awesome !!... Read more
Seller
24th Aug 2022 (2 years ago)
H Bee
We recently sold our house through Romans Crowthorne, Ashleigh and the team went above and beyond to ensure that everything was in place and the sale went through as planned. We would definitely use Romans of Crowthorne again and would recommend to anyone when selling/buying in the area. Thank you!!... Read more
Seller
16th Aug 2022 (2 years ago)
G Becks
Great experience buying our home through Romans, great support from Ashleigh and Jack, they stepped up to the plate on multiple occasions to drive through issues with our chain and the other estate agents and going between us and the seller. If we ever sell up again I will be straight round to Romans. Thank you.... Read more
Buyer
16th Aug 2022 (2 years ago)
C Weeks
Ashleigh was super helpful from start to finish. Our sale took longer than expected because our property was not registered at the land registry, however Ashleigh made sure the buyer was informed of the status at all times and as a direct result the transaction concluded smoothly.
Many thanks!... Read more
Seller
16th Aug 2022 (2 years ago)
V Woods
We recently sold our property through Romans and have been very happy with the service. Their strategy was sound and worked well for us. They have a vast database of prospective buyers which included local buyers, all surrounding counties and London, even attracting international buyers. We dealt with Jack throughout who was always great to work with, easy to communicate with and level headed. He set up a WhatsApp group with us which made life so much easier but we spoke regularly on the phone throughout the process as he always kept us informed. He would consider the risks, pros and cons of a buyer based on their position. His aim was to find a solid, committed buyer and get to completion with the least risk which was also our aim! Their due diligence on prospective buyers was evident and enabled us to make very informed decisions. Once an offer is accepted they assign a move manager through Leaders who has been amazing!! Irene talks to both our solicitor and the buyers, she has access to the emails so can see what’s outstanding. She chases them up weekly and keeps us informed as well as pushing both sides. She can help get answers to our questions and talks to the buyers as well. This service is worth so much, I’ve never had this with any other estate agent. All in all the sale process with Romans has been effective and stress free. I wouldn’t hesitate to use them again.... Read more
Seller
13th Apr 2022 (2 years ago)
C Andrews
Ashleigh, Jack and Ben have done a fantastic job of not only selling our property, but providing help and guidance with our own property search.
They were able to give us regular updates and provide thorough feedback from each viewing, and were always friendly, polite and helpful.... Read more
Seller
8th Feb 2022 (2 years ago)
V Winfield
I used Romans for a recent property sale and have to say that they were amazing to work with! I had the pleasure of dealing with the new branch manager, Ashleigh, and she made such a difference in helping get everything sorted throughout this complex sale & (most importantly) kept me sane at the same time. Thank you Ashleigh!... Read more
Seller
4th Jan 2022 (3 years ago)
R Butcher
Jack was amazing throughout our purchase. I have no doubt our purchase wouldn't have gone through if he wasn't on the case. He was always there to answer any questions and kept things moving in spite of some not-so-great solicitors! When we next move I'd only want Jack to manage our sale.... Read more
Buyer
23rd Dec 2021 (3 years ago)
M Bradly
Jack Andrews has gone above and beyond his job to ensure we finally exchanged on what has proved to be a very difficult situation. Thanks to Jack we are finally completing on 8th December, otherwise I believe we would still be waiting to exchange.
I would certainly recommend Jack.... Read more
Buyer
27th Nov 2021 (3 years ago)
H Mohamed
Jack Andrews is one of the best agents we've worked with and genuinely cares about the sale cycle through to completion. He is professional, knowledgeable and strategic in his work. He goes the extra mile and we would recommend him to anyone buying, selling or leasing their property.... Read more
24th Nov 2021 (3 years ago)
J Hills
Ashleigh has been a tremendous help these last few weeks with her advice and service. I was purchasing through another agent in the town who hadn't been truthful and I contacted Romans for a second opinion and Ashleigh has been professional, thorough, and most importantly - HONEST. Her colleague Ben is also fantastic and has booked a number of viewings for me since I got in contact. Ashleigh invited me into the branch for a cup of coffee and a chat and I have felt so looked after and I am so pleased to say Ben has now found me the right flat. Thank you to the team at Romans Crowthorne... Read more
Buyer
16th Nov 2021 (3 years ago)
N Powell
Jack Andrews was our agent throughout the selling process and he proved to be incredibly hardworking, reliable, informative and very responsive in order to get our purchase through to completion.
He was always very helpful and diligent and he has a lovely calm and approachable manner even when the process became testing at times. He was a credit to himself and his company and without him the experience would have undoubtedly been more difficult. We would happily recommend Jack to anyone and would be grateful for his expertise if we every needed it in the future.... Read more
16th Nov 2021 (3 years ago)
R McDougall
I asked Romans, Yately, to sell my late sister-in-law's house through Jack Andrews. It was a little difficult for me as I live in Scotland but Jack ensured I always was aware of what was happening. Also, Scottish procedures are much different to those in England and he kept me right. The house took 11 weeks from showing to completion.
Thanks again Jack and the rest of the staff I dealt with... Read more
Seller
10th Nov 2021 (3 years ago)
T Pollard
Jack Andrews worked tirelessly to get our property sold initially and ultimately completed. Without him I am sure we would still be trying get things over the line now. I can recommend Jack to anyone looking to work with a diligent, honest and hard working person... Read more
Seller
10th Nov 2021 (3 years ago)
D Hamer
I can't speak highly enough of Isabella York (Property Manager). Izzy has a cheerful personality and who always keeps her promise. No problem is never too much for her. A huge asset to the Romans Group!... Read more
5th Oct 2021 (3 years ago)
T Fission
The overall experience with Romans was excellent. Initially we were apprehensive about engaging with Roman's. A number of years ago our neighbors sold their house through Romans and they often complained about the lack of communication and strong arm techniques. When I first met James during the process to select an agent, I shared these concerns. James assured me that this was the "old" Romans and things were quite different now. I am happy to say this is very true. All of our dealings with Romans, James & his team have been excellent. They have been responsive, curious and seem to have a genuine desire not just to sell our house but to also keep in mind the things that are important to us. It took just over 2 weeks to sell our house. It was always left tidy after viewings and open houses. And Jame's advice on price and selling strategy turned out to be invaluable. I couldn't recommend this team more highly.... Read more
Seller
29th Sep 2021 (3 years ago)
A Thomson
I cannot express my gratitude enough for the Crowthorne team. They worked tirelessly to promote and sell our property, handholding throughout the sale to completion and made what has previously been a stressful experience, one full of ease and professionalism.
I wouldn't sell through anyone else.... Read more
Seller
10th Jul 2021 (3 years ago)
L Wood
I recently bought a property through Romans in Crowthorne and I was continually impressed by their level of service and support.
For various reasons, I would class us as difficult customers, but the support we received from Dan, Michael and Ben was consistently excellent and professional.
From start to finish, and even post-sale, the team were helpful, considerate, and communicative. They were also very diplomatic in handling issues that arose during the purchase of our new home, and I felt we came away with good solutions.
I would thoroughly recommend the team at Romans to anyone looking to buy a property in Crowthorne.
Thank you to you all for helping us to find and buy our first home!... Read more
Buyer
28th Mar 2021 (3 years ago)
C Johnson
From the outset Michael handled our sale in an incredibly professional manner. He was very responsive and always went the extra mile to address any issues or concerns that arose during the process as quickly as possible.... Read more
Seller
26th Mar 2021 (3 years ago)
S Newton
Responsive, professional - great communication skills, felt very supported through our purchase and the move to a new property, and no question was ever too much trouble. Great work, thank you to Daniel and the team at Romans Crowthorne.... Read more
Buyer
19th Mar 2021 (3 years ago)
L Mellor
Daniel and his team have been absolutely brilliant throughout the entire process of selling my home. Their professionalism, reliability, and attention to detail in understanding my specific needs has really made all the difference during what has been a stressful time. I can't recommend them highly enough.... Read more
Seller
19th Feb 2021 (3 years ago)
T Hitchcock
Having recently purchased our new home through Romans, I can’t thank Michael and the rest of the team enough for making our dream a reality. As stressful as moving is, he was always on hand to help with our queries, concerns and making process a lot calmer. Once again a big thank you.... Read more
Buyer
14th Feb 2021 (3 years ago)
T Reeve
Daniel, Michael and the team were excellent through the whole sale of our property. They were always available to answer queries and endeavored to keep me updated throughout the whole process, especially during exchange and completion. We couldn't recommended them highly enough.... Read more
Seller
2nd Feb 2021 (3 years ago)
D Byrne
Romans Auctions recently managed the selling of my mother’s house, and what was also the home for me and my siblings for many years. My mother is living in a care home with dementia, and had been at the family home for over 50 years. Being in charge of my mother’s finances, we had to make the decision to realise funds from the asset for her care, and achieving the best possible sale price in a short amount of time was a top priority. We approached Romans auctions, as the property was very dated, but had a large plot and plenty of potential. Romans Auctions, specifically Simon Clayton, advised us on the sale and recommended we go down the auction route. Simon helped guide us through the whole process, and they managed the sale of the house making what would have been incredibly stressful time for all the family, a relatively painless and swift process. We listed the house in September, the property sold in the auction a month later, and the sale completed first week of November. The eventual sale price exceeded all of our expectations, and the speed of the process was outstanding. We can't recommend them highly enough and we would definitely use their services again in the future.... Read more
Seller
24th Nov 2020 (4 years ago)
A Key
Daniel and Lyndsey of Romans Crowthorne supported the sale of my house very effectively particularly during these difficult times. Always available and responsive. Excellent support.
Peter... Read more
Seller
22nd Oct 2020 (4 years ago)
G Williams
Very positive experience dealing with Romans for sale and purchase. Nothing was too much trouble. We particularly appreciated the responsiveness and professionalism of the sales team - Daniel and Michael. We would certainly recommend.... Read more
Seller
10th Oct 2020 (4 years ago)
S Barrable
Professional approach; friendly, proactive and responsive communication. Would definitely recommend. Michael and Dan outstanding,... Read more
2nd Oct 2020 (4 years ago)
N Young
They had kept a property on rightmove that had sold so they could get potential buyers details.... Read more
28th Sep 2020 (4 years ago)
M Mishir
I found Daniel’s confident manner proved to be beneficial from securing a genuine offer and driving the sale through to completion. We trusted his judgement and are very happy with the service provided. There were a few disconnects with accounts but this was resolved satisfactorily.... Read more
Seller
28th Sep 2020 (4 years ago)
M vadgama
I have always been very sceptical of estate agents in general. i am in the process of buying a property facilitated by Romans in Crowthorne and i must say i have been very impressed by the professionalism by them. Especially dealing with Michael who has actually changed my opinion on estate agents for the better! He has been honest and upfront with great communication throughout this whole process so far. I would highly recommend them. I was looking at a few properties before making the decision and you can totally see the difference in how you are treated by different estate agents.... Read more
Buyer
25th Sep 2020 (4 years ago)
D Dinesh
We are currently in the process of selling our house with Romans, when I called Micheal he was on annual leave however he agreed to come to our house for valuation. We had 2 viewings arranged within 2 days of valuation, resulting 2 offers.We have sold our house even before it was live on Rightmove and other sites. If you are looking for a quick sale or purchase I highly recommend Romas.
-Great Customer Service
- Excellent local knowledge
- Highly Professional
- Great database of sellers and buyers
- Genuine viewings
- Excellent communication
- Proactive liaison with all parties involved
-End to End care
- Honest... Read more
Seller
2nd Sep 2020 (4 years ago)
L Cox
Michael and Dan are both very help full and professional... Read more
28th Aug 2020 (4 years ago)
P Norris
Thank you Romans for a highly professional service. Very proactive and communicative throughout the transaction. Particular thanks to Dan, Michael and Lyndsey - a first class customer experience.... Read more
24th Aug 2020 (4 years ago)
C Davies
Currently in the process of buying a property with Romans and Michael has been brilliant! I easily arranged a viewing of the house we're interested in followed by putting in the offer. Michael kept me in the loop of any developments and promptly answered any questions I had via phone or email and continues to do so. Really impressed by the customer service I'm receiving.... Read more
Buyer
19th Aug 2020 (4 years ago)
M Tillyer
I recently used Romans Crowthorne and they were brilliant. Micheal was extremely helpful, went out of his way on several occasions and had the answers to all the questions we had. Responses to phone calls and emails was always prompt and helpful. Micheal was lots of help and very genuine.... Read more
14th Aug 2020 (4 years ago)
J Pollard
Very helpful and professional. Michael had all the answers to my questions- would definitely recommend.... Read more
16th Jul 2020 (4 years ago)
K Tzourou
I cannot recommend Romans in Crowthorne highly enough, especially Michael Robinson. We have been looking to purchase a house in Crowthorne and have been dealing with Michael who is highly professional, but also very personable and really cares about finding you your dream home. He is no ordinary estate agent! 5 stars!... Read more
Buyer
7th Jul 2020 (4 years ago)
J Paine
Mike is a breath of fresh air and his Manager is too. This Romans branch changes the bad rep that estate agents have. Down to earth and real people.... Read more
27th Jun 2020 (4 years ago)
M North
Gentle stroll along the beach followed by a walk along the pier. Shame about so rigged many tipping point machines... Read more
2nd Feb 2020 (4 years ago)
A Everest
Excellent service from Dan and the team, would highly recommend.... Read more
18th Dec 2019 (5 years ago)
N Sharp
Thank you so much for making the purchase of our new home so easy... Read more
Buyer
16th Dec 2019 (5 years ago)
J Cherryman
I have both sold and purchased through Romans in Crowthorne this year. The service the Romans Crowthorne team provided in my experience has been outstanding. The team, particularly Daniel, Ben and Michael have been excellent throughout the entire process. I have been impressed by their professionalism and attention to detail. All the team have proactively marketed my property and viewings were booked promptly with every attempt made to accommodate mine and the prospective buyers’ schedules. The negotiation process was managed patiently and calmly. Nothing has been too much trouble. Daniel also assisted my purchase and my experience with this equally matched the sale experience. All in all, the end to end process of selling and buying houses was superbly managed by Romans. I would highly recommend the Romans Crowthorne team for their exceptional quality of service.... Read more
Seller
13th Dec 2019 (5 years ago)
E Parker
Great experience with Romans in Crowthorne. Thank you especially to Mike who was really informative, friendly and professional.... Read more
4th Dec 2019 (5 years ago)
A Asbury
Very Positive,Kept me informed,lovely manner,lovely people,We both felt safe,and that we could trust them.many thanks Roman's. A.A.... Read more
2nd Dec 2019 (5 years ago)
H Purdon
I have just sold my house through Romans in Crowthorne and I cannot praise Daniel, Michael and Ben highly enough. All of the team having taken the time to get to know me and my situation which has made it feel like a personal service. I was particularly impressed with their attention to detail and courteous manner. The marketing for the house was great. All of the team visited my home to learn about it before the viewings began. I feel the team showed my house in a positive light, whilst being open and honest about it at the same time. This attitude helps both the buyer and the seller as you reduce any time wasting on both sides. When it came to negotiating the sale, Daniel handled this promptly and professionally. Daniel also assisted me greatly in the purchase of my new home. I have recommended Romans to others already, and I will continue to do so.... Read more
Seller
20th Nov 2019 (5 years ago)
N Wickens
What can I say about the team at the Crowthorne branch. Well I will tell you; absolutely amazingly, hard working, prepared, and went the extra mile to get the sale done asap. They were so good I would recommend them to anybody. When our house is put up for sale whenever that may be it will be through Romans.
Guys thank you so much on behalf of my parents and the family as a whole.... Read more
5th Oct 2019 (5 years ago)
J D
The Romans Crowthorne team made it so easy for us to buy our first house. Dan, Charlotte and the rest of the team were friendly, understanding and always available if we had any questions throughout the whole process. Can't recommend them highly enough. An example to all the Romans teams out there. Many thanks all.... Read more
Buyer
14th Jun 2018 (6 years ago)
E Biskup
We highly recommend Romans at Crowthorne. We were looked after by Will Baggs who is one of the best estate agents we have dealt with. He was thorough, helpful, trustworthy and very knowledgeable.... Read more
4th May 2017 (7 years ago)
P Sherman
Having both sold and bought properties with Romans over the past 20 years or so, it is my pleasure to provide these words of recommendation for the organisation, and equally for the personnel within, as they work towards another successful completion on my latest property.
It is clear that Romans pay detailed attention and take careful consideration in working closely with their customers throughout the sale, from initial valuation through to completion.
I have yet again been impressed with the work ethic, friendliness, and the ability to work well under pressure of the Romans team, especially Daniel Mason and Will Baggs of the Crowthorne office. They consistently show immense working efficiency, sound market knowledge and skills in whatever aspect of the sale they find themselves immersed.
To be supported by such an intelligent, dependable and dedicated team, ready to achieve the goals required makes my life so much easier, especially considering that moving house is stated to be one of the most stressful things in life!
Thank you Romans! Looking forward to successful completion in the near future!
Pete Sherman.... Read more
Seller
15th Feb 2017 (7 years ago)
A Parker
The team at Romans Crowthorne were professional, open and accommodating throughout our sale & purchase process. No pushy estate agents tactics (which we've experienced with other large agents in the past), just honest and regular communication which resulted in a very quick sale for us.... Read more
Seller
14th Sep 2016 (8 years ago)
K Dalwood
A great team, selling your house and buying a new one is rated as one of the most stressful things that one can do. With these guys; Mat, Daniel and Will we found the experience painless (even enjoyable).
Outstanding guys!... Read more
Seller
21st Jul 2016 (8 years ago)
J Thomas
Matthew and his team were very knowledgeable and helpful throughout the process. Our move manager Charlotte McVea was also of great help and very persistent in getting us over the line. Highly recommended.... Read more
7th Jul 2016 (8 years ago)
K Murray
Having just sold our house for us (within 10 days!) I can honestly say that Paul Lynch and his team did an outstanding job. They were on hand constantly to help and advise us (day or night!) They kept us informed at all times and genuinely cared about what they were doing. Fantastic team - I would highly recommend them to anyone looking to buy or sell.... Read more
Seller
24th Sep 2014 (10 years ago)
B Scott
Having lived in the same property for 26 yrs. we were a little apprehensive about going to market and were definitely looking for a high level of support and a safe pair of hands. We talked with three potential local agents and we both felt that James, his Crowthorne team and the Romans organisation generally would fit the bill.
We were not to be disappointed with our choice. The advice, support and marketing were spot on and on going feedback was very good. 22 viewings and 2 realistic offers were the result.
Romans support does not end following offer acceptance and the move management team ensure that the subsequent, often tortuous, processes stay on track until satisfactory completion is achieved with James still very much in the loop.
Happy to recommend and thanks again.
Brian & Jenny Scott... Read more
Seller
25th Mar 2013 (11 years ago)