From start to finish these guys were excellent!! Great property pics, their 3D walk through is top quality. Always on hand on the telephone and on email. I was regularly updated throughout and any problems were dealt with immediately. Everyone is very professional, friendly, helpful and there when needed. Their customer service is impeccable. I cannot say enough about Home. I promise you will not be disappointed in the service you receive from these guys. Thanks so much to all the team at Home. John, Wendy, Kirsty and Emily you're a star!
Very Good at getting viewers and buyers. But the back office administration team is poor they found me a buyer. I was informed at the start of the sale back at the end of January that the buyer had purchased several properties from you and was a cash buyer and that it should go through quickly. We are now in May and it has only just completed.
The buyer of course was not a cash buyer but had a mortgage. Despite this I have not received any feedback from your company as the sale progressed. No information regarding the current position or any updates from their solicitor. I have made endless phone calls initiating contact attempting to find out why this process was taking so long.
Even at the end of the process every time I rang your staff simply mentioned the issue of the extra land at the rear of the property. This issue was addressed by my solicitor with a statutory declaration of adverse possession of land. Including a standard Insurance policy for legal expenses. This was completed in 3 hours yet your staff seemed unable to understand the basic principles of law or conveyance involved.
In this process You advised me that we were near completion when in fact we were not and I asked the tenant to leave for vacant possession. We were still 7 weeks from completion giving me a months loss in rent and the need to pay 2 months council tax.
I will of course not be using your company to sell the other houses in my portfolio and will be leaving feedback online for other sellers to view.
Very disappointed with the level of service I received once my offer was accepted and transferred over to the sales team.
An advisor called David Sidebotham was dealing with my file and alot of the times we communicated over the phone, I seemed to get negative responses from him. From the beginning of the sales process he mentioned my sale falling through and on a few occasions mentioned my buyer pulling out.
As a seller it's not something you like to hear but as an advisor if he felt like that what did he do about this?
I felt as though he did not put enough time and effort into my sale. I seemed to always be ringing and giving him updates whereas he only rang if I requested to be informed of anything. He quite gladly rang to inform me that my buyer had decided to pull out.
I am also very very concerned that my buyer was a cash buyer and apparently all funds were in the solicitors account. When i managed to get hold of the buyers number he told me that he still had funds to yet put onto the account. Why were these checks not done at the beginning? Just as much as a mortgage in principal is important why was this not looked at and bought to my attention?
I'm very unhappy and very annoyed and would definatly not recommend Edward Mellor to anyone. I would advise to look into the agents sales team and who the advisor dealing with the sale be before committing yourself to Edward Mellor .
Very happy with the service, would recommend and use in the future.
Do not use this estate agent. They over valued the house and then dropped it very quickly. Their manager was unprofessional both by telephone and email. They didn't return calls and when expressing frustration, they were very rude. I would not recommend this company to anyone.
Excellent service from Carl and the guys at Fraser St James. Sold my property within 3 weeks and help with our buying of our new house with sound advice. ????
On the initial valuation I had the most pleasant gentleman come to value my property. I decided that he gave me the most accurate and sound advise and really knew the property market in Tameside the best. Once my property was on the market it just looked great- That great that it sold in 3 weeks at full asking price. Lucy in the office is so nice and pleasant such a delightful company to deal with- Thank you so much !