Outstanding service, very friendly, great attention to detail, would highly recommend to anyone.
I have never known a company like this ! I wouldn't even rate as 1 star if I didn't have to. It was like they were working for our buyers not us selling. I was hassled by phone calls as our buyer wanted to know what was going on (as did we) then asked to ring round chasing other estate agents and solicitors...I'm sure that was what I was paying them to do, each time telling them the whole process was making me ill and I couldn't cope any longer. Then last minute on a Friday night I got an email from our solicitor telling us it had all fell through...not even a courtesy call from home to let us know, then left for a whole weekend upset not knowing what was happening. I would NOT recommend home estates to anyone...stay clear !!! A bad experience and a wasted 5 months.
Alway had brilliant service from these guys. Lynne especially - never fails to provide with amazing advice.
Paid upfront in January 2013, never heard a thing, no feedback, update, nothing! I've had to chase to find out what's going on every month!
First viewer sent end of October 2013. No feedback, again had to chase them.
Seriously, avoid them and save your money! I personally will never use them again, nor would I recommend them in any shape or form. Complete waste of time!
Be careful arranging anything with this company.
First of all, they told me they wouldn't do viewings for rental properties at the weekend because they would rather prioritise weekend viewing time for people looking to buy not for us mere rental customers.
Eventually they did organise a weekend viewing with me.
We drove 30 miles to get to the property to see it as we were very interested. We were a little late (10 minutes), and the person had left. It took me 11 calls to get someone at the office to answer, who then said the representative would try and come back. She did come back within minutes, however then had the wrong keys or had keys missing, so couldn't get into the property. Seeing this map, the office is right around the corner from the property I was looking at (walking distance in 5mins or less) and she could have gone and got the right ones, however told us "well...I don't really know what to do now".
We left, and completed our 60 mile round trip without seeing the property we were very interested in letting from them.
Richard and Stacy have been very friendly, professional and courteous. They have dealt with enquiries efficiently and I feel they have helped in moving the process along quickly and smoothly. Overall, very happy with the service received from the team.
Do not use this estate agent. They over valued the house and then dropped it very quickly. Their manager was unprofessional both by telephone and email. They didn't return calls and when expressing frustration, they were very rude. I would not recommend this company to anyone.